How To Self Install xFinity Internet xFinity xFi Internet Self Install Instructions Guide Video Help

xFinity Support Page: www.xfinity.com/support/
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How To Self Install Comcast Internet xFi - Comcast How To Setup Internet - Comcast Internet Setup - Comcast Internet Self Install Kit - Comcast Self Install Instructions Guide Video Help - Comcast how to connect setup activate install new modem - Comcast Internet Self Installation
In this video I walk through a simple and easy step by step instructions, guide, tutorial on how to setup, connect, activate and install Comcast xFinity xFi Internet new modem through self installation. I hope this video was helpful and subscribe for more!

[@meatbleed]

Saved me having to wait a week and have someone come out for a fee. Absolute legend.

[@waynewoodz]

Thank you, you just saved me 75 dollar tech fee bro.. if I would have waited after January 1st it would have be 100$

[@notweepixr4347]

Bs, you can not avoid that ma men

[@notweepixr4347]

@Harsh keshri Unless you trick the system or give a credit, you can not do it

[@DoiTBiG911]

Going through the same thing 😫😫🤞🏾

[@LJHines1991]

Thanks for the video I started off reading the directions and all I saw was blah blah blah thanks for adding to my KZbin PhD you are awesome sauce

[@NotSighhh]

Xfinity has stood my family up 2 days in a row so now I have to set up my new WiFi system myself

[@markjones7903]

Comcast / xFfinity here in Seattle told me how to do it myself..saved nothing but time.. just double checking before I start. thanks for the video

[@Tallestdwarf]

Were you able to get the app to work? Hasn't worked for me or anyone I've spoken to. I'm going back to the store at 9am in the morning. No way am I spending $100 for a guy to come out and here and do literally nothing.

[@89nobara]

@@Tallestdwarf did you have to call a guy out here? They make the set-up apparently "easy" but I still have call a technician which I feel is a rip off if you're living in an apartment.

[@HungBo35]

Thank for you clear instruction. It saves a lot of time.

[@Sasu123456789x1]

Right to the point, thank you for this! It helped!

[@BhutanBluePoppy]

Thank you for being so clear and basic!!! I wouldn't be coming to TY for help if I was a techie :)

[@wendydominguez2374]

couldn't of made it any easier and precise. saved me so much guess work and time. TY!!

[@zdc3113]

Thanks for providing clear tutorials.😊

[@1987whitez]

Thanks for the info bro.

[@326vega]

I am not mechanically inclined so I thank you again

[@billybobbenjamin5343]

thank you so much.

[@sp8801]

Great video

[@misslove4985]

Wow thank you 👏🏾🤗👍🏾 a video couldn't get more detailed you have really helped a lot of people

[@palabradealientotonyvargas368]

Hi thanks for your video well explained o have the tv box and my question is the tv box is not connected with the gateway box? Or it is?

[@claudiacolomine9397]

Thank you very much. It was very easy to do 👏🏻

[@JackB-xt6bm]

Thanks for the video. I'm trying to connect my tv to to the router as well using a splitter but when I do, the tv works but the internet barley does. The old gateway for xfinity had no problem but when I upgraded to this new wireless router gateway from xfinity, it won't connect both. Can someone point me in the right direction as to what I might be doing wrong? I was also told that I can't because this new gateway is 2.5ghz and 5.0ghz combined. Thanks.

[@gokaren420]

Thank you....

[@mrsali254]

This was extremely helpful, thank you!!

[@artyomarty391]

Xfinity tech here. Honestly I would have made this video like 20 seconds long. Only thing you should do on a self install is just plug a modem into the cable wall plate, wait 10 minutes, and if the light on a xb6 or xb7 remains orange, then theres no signal and theres nothing you can do and no phone call to comcast will solve any of this, other than trying different wall plates. So you just need to save time and order a technician. Its possible you yourself could resolve this but this requires more advanced steps and there are just too many possibilities of what the problem is that its probably not worth it trying on your own. its usually 1 of 5 scenarios: 1) No cable coming into house/apartment at all 2) comcast cable coming to house but disconnected at entry point, usually due to a different provider signal cable connected 3) different outlet is the active one 4) signal cable is not coming to an outlet, but through a coax line somewhere dangling 5) you have a cable panel in your house/usually apartment and thats where the comcast signal cable is disconnected. Best way to find the signal is to just connect your modem and waiting 10 minutes. If light remains orange, that means no signal. If light changes to green or white, it means there's a signal and its 99% a comcast signal But the general logic is that Comcast has (or had, if it was cut, for example) a coax line coming into your house or your apartment unit, and only that line will give a signal to your modem. You have to find that line/cable, and get it connected to the modem. This line could be cut, it may not even exist, it may only be connected just to one or two outlets, or it may just come out as a cable and not connected to an outlet, or it could be connected but it could be in bad condition and have too bad of a signal Useless info below: in general, if a cable has at least some signal, it will still work. In other words, if you take a coax cable and cut everything from it, but leave just a tiny skinny metal piece connected, your modem will still probably work, just very badly. This is another reason why you actually dont want a self install - because a technician could rule out any issues with a poor signal coming in. Because many customers do a self install with a poor signal and dont realize their internet is actually garbage and could be much better if just a few connectors on the cable were to be replaced unfortunately I dont have any help about the app because its the only thing I cant help with. App is garbage, as is any app that has similar functionality via limited access wifi. Many people dont understand that there are different browsers, different browser versions, different operating systems and system versions, etc. You couple that with an app that tries to work on a restricted wifi network and you get a bunch of problems. But generally speaking, if you manage to get a white light on a xb6-7 or the online light on a xb3, then you dont need a technician visit and you're 4/5 of the way to finishing the self installation and having wifi

[@RealMTBAddict]

Thanks. Orange light on mine for an hour now. Have to wait a week for an appointment.

[@teresaknight655]

That was LOTS of help:)

[@0616007]

I was having trouble getting connected. That fact that you said look outside made me realize my cable from the street wasn't connected to my homes splitter outside. Used the coaxel from the box they sent and ran the line coming from the street to the splitter att installed outside my home. Worked like a charm was online in 3 mins after I finished install.

[@officialjennifergomez2962]

what exactly did you do 😭 could u explain better plzzzz im having trouble with this and i just picked up the kit and i don’t have the cable connected to my home idk what to do

[@0616007]

@@officialjennifergomez2962 sorry I just seen your comment I'm sure you already got it taken care of but I can make a short clip if it helps

[@teacherlynne2710]

I received this and a new box for the television. Shall I assume that each one need to be hooked up separately. I sure wish I had received as much information as you had. I am missing the blue flyer and the other sheet you have. This really does help. I am very curious about how the tv hooks up since I only have one cable coming in and I was able to use a splitter previously for the tv and internet.

[@bertronostanne689]

Thank you

[@marilyndavis3558]

Thanks.

[@melokix]

A note to add is if you’ve never had cable or anything a service tech will have to make a visit to get it working, it happened to me even after following all the steps

[@taleataylor3927]

So for example if you’re in a new apartment you have to get the tech to come out? 😓

[@artyomarty391]

@@taleataylor3927 not necessarily, but its much more likely so with new apartments

[@oshotz]

@@taleataylor3927 i know this comment is a year old, but only if the previous owner or landlord didn't already have cable

[@cyoung460]

I don’t have a cable access point. They didn’t say I needed one

[@yuridiavelasco3233]

Same

[@ZUBEP]

lol I feel ur pain same here

[@selfmade9794]

@@ZUBEPbeen stuck on this shot for weeks I don’t have one either😂

[@KamranShirbacheh]

Did anyone figure out how to do it without cable

[@bagels377]

Same. I'm gonna have to drill a hole in my wall to make the cord reach the living room. The COAX cable is in the basement lol

[@lanbae]

I'm also having issue with home phone set up and I didn't get that part of scanning code :(

[@ln1472]

Thank you sir for your clear, concise xfinity Wi-Fi connectivity instructions. It is a great video! Jesus bless you!🙏😀

[@jenniferevans1980]

Im.switching from DSL Verizon to Xifinty internet. I have Comcast/Xifinity cable already. How does that hook up or do I need a tech to add a cable line outside the home

[@englelisa45]

If I'm getting Xfinity internet and TV, do I need to plug anything into phone jack?

[@pamelasmith9916]

Did not have instructions either.spent 2 hours talking to someone I could not even understand.still nothing. Have to wait for 4 days to get someone out here. Only thing that works now is my phone.😠

[@busbystandup1337]

I've paid for Xfinity internet for the past five years, I pay for 100mbps and it's never above 30mbps unless I call and complain, then it's around 100mbps for a day or 2, and back to 30. I've called about this no less than a dozen times over the past 2 years... and the last two times they scheduled a technician to come out where I had to be home for a 2-3 hour window, and both times the technician didn't show up, didn't call, didn't care. Comcast is the most awful atrocity of customer service on the planet. Last time I spoke with them, their suggestion was that I pay more for faster speeds and lock into a 3 year contract with them. Why would I pay for faster speeds when you only give me 33% of the speed I'm currently paying for?

[@Robloxchat123]

ok? no one cares

[@treearchibald7573]

happened to me when i first got going with xFinity in 2020. was paying for 1-gig speeds and was only getting about 200 megs

[@joemellon5444]

@@Robloxchat123 Yet you wasted time from your sad life to post this.

[@jenniferarnett-gabbard933]

How do I connect my telephone to the gateway?

[@sureshpanchal4068]

Connect it to the tel1 or tel2 port of your gateway

[@TheOracle313]

How do you set this up with a second router, since now this modem/router works threw app

[@lannym]

does this modem light up when you plug it? or does it need a live cable wire before it will show the power light?

[@Prosperous.king1]

Nice

[@rogerrivas5832]

How long I have to wait for activate ?

[@blubrrypi_6301]

So our house doesn’t have a working cable outlet and one of them is cut, I looked at the manuals and it said I can use the app to get instructions and I’ve heard you don’t need the cable to use the xfi gateway but when I sign in on the app it says sign in successful but I’m not an xfinity user which is stupid because I bought it and made the account. So I tried connecting to the gateway then signing in but there’s no connection so I have to swap between both to get in but the manual says there’s a get started button and I scan the QR code on the side but there’s no get started button it’s just all the management stuff. And scanning the QR code with the camera app doesn’t help either. So is there a way for me to activate my gateway without a cable or do I have to get the cable outlet fixed?

[@carapungo]

how did you resolve the cable issue?, did they come out to wire it up?

[@artyomarty391]

lol you have to have a cable oh my this post is so funny. Sorry iam a technician. Over the course of thousands of jobs I've seen customers who actually think they'll have internet without a cable...

[@rxdicalforever7847]

which xfinity app should i use if im using a personal modem

[@Dnair416]

Enjoyed your video. How does ethernet for this device? I work from home so I need this modem at my workstation but I also need to have ethernet for my tv which is in a different room.

[@ka8byrdie]

Great … but it would be great with some troubleshooting. I’m doing everything you’ve stated … just unplugged my old router which was working beautifully and now ..nothing but flashing lights . And ..you can’t get anyone in the phone at xfinity

[@jongenrich5268]

Please tell me you found a way to get past that I am having the same problem

[@derekwilhelm1555]

Yea my xfinity store didnt even give me a instruction manual

[@JLeppert]

There were zero instructions, firstly. Second, I checked every cable coax hookup in my home and I can't get the gateway to activate. Says it can't be found. The it department said I need to be signed into the xfinity setup wifi on my phone first. I tried that too and couldn't get the gateway to activate. Any suggestions?

[@shreksdadiscool]

I'm having that same issue. Any luck?

[@JLeppert]

@@shreksdadiscool yeah the tech came out. The line wasn't connected from the outside box to the apartment.

[@angelvelasquez3070]

I think I might have the same problem using my old internet Co-Ax?!

[@JLeppert]

@@angelvelasquez3070 did you go from dish to Comcast? If so the wrong type of line might be connected on your outside box. This all takes a tech to look at though

[@shreksdadiscool]

@@JLeppert turns out I had the same problem as you lol

[@AmberAnderson-tf7ih]

I asked them how to install and they sent me your video lol

[@trigramspalmsrotation9179]

So in other words sense I stay in a apartment sense I don't got the cord I gotta call them out here once I get the equipment lol

[@hendrixtrippin6523]

Xfinity is trash, literally pay for 400 mbps and it acts up every single day. All they say is “we’ll troubleshoot your modem” or “Reset your router and wait 10 seconds “ Terrible company.

[@MrMeaty-yp6ji]

Fr same shit for me

[@Andrew-baines]

Get the 1000 mb it’s not bad

[@artyomarty391]

comcast tech here. In 99% of the time, it acts up because customer is stupid. If this is a chronic issue, its probably your cabling. Sometimes comcast is liable, sometimes its not. Thats the part many people dont get: comcast is not always responsible for your cables You can pay for 100000000 gazillion mbps but it wont change a thing and you will never see a difference from a 50 mbps plan. Customers are just stupid. They see a bigger number, and they think its better. Most issues are with stability, not with the speed. If your wifi cuts out every now and then, problem is most likely with the cabling, but there is a small chance its with your device that you connect it to (and a small chance that there are other issues)

[@artyomarty391]

@@Andrew-baines only benefit of getting 1000 over 400 is that there is a possibility that the technician who installs the new modem will possibly look at any potential problems in the cabling functionality-wise, there is like 0 benefit of having 1 gig over 400 for 99.999% of customers

[@waylonquiggle2492]

I pay for 400mbps and it lays 500+ down any given time lmao

[@1965cyclone39]

Is there another way to activate the gateway without the phone app? Or is this the only way to activate it? Thanks.

[@bigoblockk]

A WHOLE YEAR LATER IM BACK WITH THE SAME QUESTION AND DISAPPOINTED NOBODY ANSWERED THIS ONE😭

[@wolfzensanctuary]

I've tried everything and nothing, my apartment doesn't even have a cable line all I want is internet though, can I plug the coax into my TV as back up

[@YoutubegirlBestintheworld]

I’m wondering this

[@UbiDivision]

Solution?

[@artyomarty391]

comcast tech here. I think I now understand why I see so many failed self installs plugging their modem into their TV's... No, it doesnt work this way, and never will There is a signal cable coming from outside that comes into your apartment or house, you simply need to find that signal cable and connect it to your device. Only that signal will work

[@s8a2b]

Cannot believe they charge $100 for this service while they pay the tech like $12 and then the customer pays all the money all xfinity does is liaison. Jerks.

[@johnstephen7610]

Very helpful video. If you're still monitoring comments on this -- I noticed that you didn't connect your computer to the Xfinity modem. So I take it that isn't necessary?

[@HowToTechVideos]

You are correct

[@jeremiahhahn2784]

Mine keeps blinging yellow, unfortunate

[@yoselin3824]

Did you fixed at the end?

[@MrMrfreedom1]

Where do I plug in my phone line that was plugged into the older Xfinity modem? Also I have an ethernet cable going up to my ASUS wireless router?

[@kevinl6231]

What is that little button on the top - bottom right hand corner?

[@PIGQuiky]

What if it says can’t find it? I’m plugged into an active outlet and everything but it won’t find it

[@userwest626]

what handset use to make phone call on xfinity voice?

[@cristianportillo3772]

Can this connect to your TV box or dose it have to be something esle

[@boashna]

ty- change white cable outside to black -- white does not have uv protection and it will be bad after a year or so ..

[@ddnlee24]

My question is what happens with my cable box cord where do I plug that in?

[@johnclaytor9311]

How do I hook up mine

[@rhoadeee592]

Can u change the ip of ur modem Nd how

[@josemsc8984]

Is this the same procedures if I decides to use my own modem and router?

[@klaudiofusha3294]

I was wondering the same thing.

[@josemsc8984]

@@klaudiofusha3294 well I found out that.. Since I already had a Coax cable of the xfinity service installed I just used that again and... 1. You set up the modem or modem router first 2. Activate the device with your service by.. plugging it in to an ethernet cable on a pc or laptop And for me that was it

[@klaudiofusha3294]

@@josemsc8984 I figured it out as well recently. Anyways, thanks for the help.

[@PringlesFTW]

If I have no cable outlet like that and just a data cable coming from the wall, does that work?

[@guribajwa4270]

Yes, if you have active outlet that will work.

[@artyomarty391]

lol no that wont work, i dont know why the other guy says it will In this realm, never actually ask people from IT. The problem with people from IT is they deal with software, not hardware and definitely not anything related to cables or modems or routers. But because they know a little, they think they know everything, and its very hard to convince them otherwise Like I can search for a youtube video about wifi speed or speed via coax and I can promise you that half the results will have IT professionals appearing to know the topic in and out, but in reality they are so wrong. Like just now I watched a guy make a video saying that coax cables cant carry more than 15mbps of data... when I install gig plans over coax every day and here above you got a guy, who is probably an IT pro, tell you to hook up your xfinity modem with an ethernet cable. LOL. That will never work

[@margaretclinton9459]

I'm awaiting my package

[@Mr1laker]

My shit still says can’t find outlet when I only have one any thoughts ?

[@flyguy081]

Can you use a splitter to connect to your access point?

[@JJFlores197]

Are you trying to connect a wifi access point? If so, you don't use splitters. There are no ethernet splitters. You will need to run an ethernet cable from your router to your access point.

[@staywoke2467]

How long are you suppose to wait after buying the kit. 24 hours or 48??

[@Jevarwallace]

Can take up to 3-5 days

[@jenny-doe]

if you mean shipping, 3-5 days

[@elijahmann04]

When I click check connection it doesn't work and says try again even though my router is on

[@bocconom]

Okay I go to install the Xfinity xFi App on my phone but it says it contains adds. Is this the norm now?

[@jawaanmccambry5162]

How r yall able to get into the app

[@adamhicks24]

So it won't connect to my gateway but i see it popping up in the WiFi so i know it's connected to the coax and it's blinking so i know it's powered on. It won't get passed the "checking connection" screen in the Xfi app

[@artyomarty391]

lol. Look man, every router in this world will always display its wifi name when its powered on. You can disconnect it from the signal, it will still display. But it doesnt mean its working If its blinking orange, it means you have no signal....

[@NapFloridian]

how about the TV box? Is that a different box?

[@chasetourville8203]

I had lightning strike right besides my house and now my WiFi isn’t working. It’s appearing and the lights are blinking yellow and red. What should I do

[@edollarzdimes823]

I would call them and see could you get a credit for the lost time not being able to use your service it's not your fault!

[@artyomarty391]

@@edollarzdimes823 it could very well be his fault, but in general comcast and every company will just take the fault automatically. There are certain key words you can say on the phone and the guy on the other end will immediately put in the soonest ticket and probably withhold a charge. "Lightning strike" is one of those key words... another one is " dangerous/hazard". Companies hate litigation and anything involving a hazard will generally get an emergency ticket out. Once its out, you can politely request the technician to fix whatever the problem is. Tech might not always be happy with this, but a good $40 tip in advance will make him go above and beyond to make sure everything is working great

[@trevorhaemmerle1028]

My router has a blinking yellow light and it will not connect any suggestions?

[@poop_guy]

That means The coax cable is not properly in, you might need a rewire and to call an electrician

[@jongenrich5268]

Has anyone had the issue where it still cannot find the modem in the app?

[@calkestis7326]

It keeps telling me that it can't find the gateway please help

[@toxicfrostyr6174]

Did you ever get this fixed having the same problem

[@khuu43]

👍

[@jun.kashews]

For some reason, mine gets stuck at the "Let's Check Your Connection" screen. Any fixes?

[@RoyalBroz]

my internet speed is supposed to be 1200 mbps but on my ps5 all im getting is 2mbps any help?

[@artyomarty391]

yeah: 1) your ps5 will never get anywhere near 1200 mbps even in ideal circumstances. Even if your plan has 1000000000 quadrillion speed 2) your ps5 is probably far from your router and/or you're using the 2.4 network if you're only getting 2 mbps on your garbage ps5, something is seriously wrong. Here are possible things to check: -make sure you're connected to your private wifi network, NOT the public xfinity -you could have a very bad signal coming into your modem, but its bad to the point where its really bad but still works. Xfinity can fix and diagnose this -you could have a garbage modem/router. If you're using your own instead of a rental, make sure its all connected properly and isnt older than you -your own modem/router could be connected to different garbage via ethernet or mesh system. I see this problem much too often. If you have a good router, and you connect that router to a garbage router or garbage switch, your wifi is likely to result in garbage 2 mbps wifi

[@diamondwd3136]

i have the gigabit wifi and they gave us a at home kit modem, were they supposed to give me this one?

[@prnoy1624]

U have to add this one to ur plan

[@YEDxYED]

Why should I need a cable cord if I’m just using the internet?

[@brett9152]

🙄

[@carapungo]

no cord, no internet...

[@brindlekintales]

Because the cable connects the modem to Comcast's Internet services. Just as it does to their other services...they share the same cable.

[@Neequu78]

I did all of this and it can’t find it. I’ve tried four times. :(

[@TravelingMooseMedia]

How did you fix it

[@ricklesser5851]

There isn't any where to connect the cable to the wall. What comes out of the wall is a short cable with the same end as the cable from Xfinity

[@audreyx4456]

I’m having the same problem here. I don’t know what to do.

[@Ang417]

Mines taking forever on step 3 🤦🏽‍♀️ of installing network

[@jaiyelon]

Mine too. It says connect to an active cable cord but we just moved and it doesn’t do it.

[@Ang417]

@@jaiyelon you just have to keep doing it it will eventually connect

[@alanrogel195]

mine too!!!!!!!!!!!!!

[@Ang417]

@@alanrogel195 it will connect just keep retrying

[@loki9031]

They changed the name of app and when I try to login it sends me back to main menu

[@offendersatv3566]

Do you need a cable cord because it’s not gonna connect to my room to my pc which my WiFi won’t reach with a Ethernet

[@JJFlores197]

What cable cord are you talking about?

[@offendersatv3566]

@Andres Cruz Thanks

[@oppaiseijin2]

Hey guys, I need help. I tried to install xfinity app but all of devices i have cannot install this app, maybe my devices are old or bought from another country.. Then, is there any another way to activate XB6 without app?

[@artyomarty391]

you can call xfinity and they can activate it over the phone, assuming your xb6 is connected to a comcast signal (has a white light)

[@ThesourceIndigo]

Hello, I have this problem where I sign in with my name and password but it logs me out to sign in again. Please help!

[@bigoblockk]

Im having the same issue😭

[@perrielpace2901]

Me rm

[@ThesourceIndigo]

@@perrielpace2901 I had to go to the xfinity store to get a new modem and I signed into my mobile account then everything worked

[@crancklord8719]

Does that internet cable work with a direct tv cable?

[@artyomarty391]

they use same type of cables, yes. Its just that a direct tv cable and a comcast cable get their signal from different sources. In other words, a cable which sends a direct tv signal, will not do anything to your internet or comcast tv boxes. If your coax cable is plugged into a dish, you comcast boxes aint gonna work. You gotta plug the coax cables into a comcast signal cable. One easy way to tell which cable is a comcast signal cable, is if you plug a comcast modem into a comcast signal, the modem light will turn white in 10 minutes

[@yibranderas418]

I can't my coax cable doesn't have anything connected on the other end

[@100PercentOS2]

It didn't and you didn't tell us about the Ethernet or phone connections and only limited yourself to a smartphone on setup. I don't want to hook up my PC using this stupid box which is an XB6. I am angry because my PC does not have a Wifi driver. Do I have to use this scratched up sticky thing or can I still use the Gateway XB2? It isn't giving me any trouble so why should I change to something that I don't want to use.

[@yummykiwi8326]

my box is flashing orange any tips?

[@skorpyo331]

Nightmare, this house had att n directv that im hooking up xfinity too, and there is a co axial line coming from utility pole too

[@xbon1]

Does Xfi complete come with a splitter?

[@daviclemons6910]

Nope

[@thomaswilliams9843]

Yellow blinking light?

[@robinbennett484]

what do you do if you don't have a internet connected cell phone

[@chrisbedy8130]

Just got my WiFi products today. Went from slow AT&T to THIS. No instruction book. Been looking on the net. Did everything possible but nothing. Don’t have $70 to pay a tech. I’m trying to save money.only possibly thing it could be is that its disconnected somewhere in the main box which i have no idea where it is. UGH!!!!!

[@artyomarty391]

if you cant pay for a technician visit, please find a different cable provider. No specialist wants to see angry entitled clients. Whats even worse, is the specialist will do your job in like 10 minutes (he could probably do it in 20 seconds but he will extend it to 10 minutes so you feel more like you got what you paid for) But whats worse is clients like you will later say crap like "I wont be charged for this right?". Like, what is this charity...You wasted hours on the phone, and then you had an experienced highly skilled specialist come out, just because you insisted to install something yourself but you were too arrogant to realize you dont know anything... Thats like buying a chair at home depot, waiving a technician to help you install it, and then requesting that a tech comes out for free... You cant imagine how many techs get screwed on their metrics because the customer calls comcast after the appointment saying stuff like "it wasnt my fault you will waive the install fee right? Tech only worked for 5 minutes to fix it, etc". The logic is, if you need a highly skilled specialist to come out for anything, its your fault. Comcasts' self installs are a privilege, not a right. You cant order something, insist on installing it yourself to waive the installation fee, and then blaming the company you failed to self install it, EVEN IF it was the company's fault (which it almost never is). EVEN IF its the company's fault, logically you still should be the one paying the installation. If I sell a service, lets say air conditioning, and you come up to me and buy my air conditioner but you beg me to waive the installation fee because you want to install it yourself, I can waive it but I will not waive it when you later say you actually DO need a professional installation. Self install is a privilege, not a right And your issue just sounds like all you need to do is unplug the signal from AtnT and plug in the comcast signal. This is a very quick and easy job ONLY for a specialist

[@jad.]

The app never opens, so this doesn't solve installation

[@MrPhilm00r]

Exactly. I've installed and reinstalled and the app crashes at launch every time on two different phones. It either crashes or loops back to the login page.

[@redgreen43]

You're assuming there is a cable coming out of the wall to connect to. No such animal in my house. Now what?? When you order your service and equipment, does that automatically dispatch an Xfinity tech to run the cable into the house?

[@JJFlores197]

If you have no coaxial cabling in your home, a Comcast tech will need to install that. You may be charged for the tech visit. Usually they offer free "professional" installation if you're brand new to Comcast.

[@artyomarty391]

comcast tech here. Oh my thats a funny question... No we dont automatically run cable to your house, but some companies sometimes actually do that so it is a legit question You will probably need a comcast tech to come out to find and connect a coax cable. You probably have one, you just cant find it. If you have a house, look outside there should be a coax cable coming into your house, and see where it goes. The coax cable should either come from an aerial drop from a pole, or from underground. You can tell if its a comcast signal cable by just plugging your modem into in and waiting for 10 minutes. If its a comcast signal, the online light will come on

[@isaacgarcia206]

Mine keeps saying "gateway not found" even tho everything works perfectly....

[@kxng4370]

Same

[@Danielleleakes]

Mine too

[@tricia486]

Same

[@heartsoul209]

Same

[@talonmascaro6144]

Same