How to Setup and Utilize The Knowledge Base in Zoho Desk | Zoho Tutorial

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Zoho Desk's Knowledge Base is an extremely important part of the platform that allows you to give your clients a self-service portal and allows your team to answer questions in a more consistent fashion.
In this video we will go over:
- Setup of The Knowledge Base
- How to set up an article
- Some do's and don'ts
- How to use it as an agent to make your life easier
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[@georgeabraham5532]

Can I filter content for Agents differently? Some articles are generic whereas some articles are Agent specific.

[@BluRoot]

Hi George, you can only do permission's on who externally can see the KB's, so no you cannot do permission's on internal staff.

[@PamelaKraus-mk5fi]

You mentioned a follow-up video about customizing the knowledgebase, where can I find that?

[@BluRoot]

Hi Pamela, I actually didn't film this one, I have put it in my list and it will come out soon

[@MrRickyKraus]

@@BluRoot Thank you very much, I look forward to it!

[@jayspain]

@@BluRoot I'm also interested in the follow up.

[@adegbolaoladimeji1379]

Hi! Please whats the name of the video app used in this presentation

[@BluRoot]

Hi Adegbola, If you are referring to the video recording application it is Loom!

[@adegbolaoladimeji1379]

@@BluRoot Well Appreciated. Thank you