How to setup Virtual Agent, Creating New Topic, Topic flow, Testing topic

[@lavleshgarg]

amazing video, to the point, very precise, love it

[@techwithpri]

Pleasure is all mine 🤓 Keep watching and keep learning 👍

[@SrinadhreddyAmbati]

good explanation...

[@techwithpri]

My pleasure 😇 Keep watching and keep learning 🤓

[@chetanlakshminarasimha2045]

Amazing

[@techwithpri]

Keep watching and keep learning 🤓

[@chetanlakshminarasimha2045]

If possible kindly make a video on how LLM works in VA

[@nirwanritik1359]

Your videos are very good. They helped me a lot. I just want to point out one thing. Constructive it is. Please try to minimize the amount of you referring your other playlists or videos when you are explaining topics. It really deter the concentration. I hope you take it positively. Again, love your videos. Thanks :)

[@techwithpri]

Hey !! Thanks for the tip! I appreciate it. Keep watching and keep learning 👍

[@PracticeSNow]

@@techwithpri I would say, it is good that you go over previous topics, because: 1) if someone just found your video which is not the first one in series - they know what they missed, and they know where they can find that missed information 2) it was useful reminder for ppl like me, who is not watching all series at one sit! Thank you for great videos!!

[@philanavarro]

Great videos!

[@techwithpri]

Thanks bro..keep watching and keep learning 👍🙂

[@akshaygadewar4909]

Really helpful 😊

[@techwithpri]

Glad it was helpful! 🙏🏻 Keep watching and keep learning 🤓

[@kavinkumarm2583]

hi pri is it possible to automate the workflow by using the virtual agent???

[@techwithpri]

Yes why not !! You can completely design a workflow in Virtual Agent..😁

[@karthikeyans1077]

Sir please create a video about how to create knowledge base topic in virtual agent

[@techwithpri]

Noted!! Keep watching and keep learning 👍👍

[@syedtasneem4173]

Hey !! I ain't getting the access to create a flow to my topic ..would you please help me with this ?

[@techwithpri]

Hey 👋 What is the error you are getting ?

[@Alljobsnotify]

Hi sir, Can we showing all the knowledge articles through Virtual agent is it possible ??

[@techwithpri]

All the knowledge article means? Not at once but you can choose any kb article you want.

[@nagadeviparvatheneni8901]

While creating the topic in my PDI i am not getting Help end users discover this topic using keywords [keyword topic discovery only] instead I am getting Natural Language Understanding (NLU) (recommended). Please suggest how to make the keyword option avaialble

[@techwithpri]

Hey !! Thats strange..is NLU working fine?

[@nagadeviparvatheneni8901]

Still I didn't explore NLU @@techwithpri

[@nagadeviparvatheneni8901]

while opening the designer I am getting below error. Some features many not be available because the connection of NLU service is not available. Please try again after some time

[@techwithpri]

Thats okay, first go to your topic and go to properties. From their choose NLU model and then under NLU intent you can configure intent, utterance .

[@Alljobsnotify]

Hi sir, How to restrict the topic based on company

[@techwithpri]

Hey!! Please check this below link, I hope it will help you.. www.servicenow.com/community/developer-forum/how-to-restrict-a-hr-topic-in-virtual-agent-based-on-country-or/td-p/2601254

[@akshayjadhav6856]

Hello Sir, How to prevent the virtual agent from searching the catalog and only searching the knowledge article...or whatever keyword is type first it will display the knowledge And then the catalog item... I have added search fallback topic into the fallback.

[@techwithpri]

Hey!! Yes it's possible..you need to turn off the code which is doing the catalog search, so that only knowledge search can work. Check the code in search fallback topic , if you are unable to find just let me know..😀

[@akshayjadhav6856]

@@techwithpri ... Knha hota hai code kis flow main kuch details hai to plz bato... Also ye bhi samj nahi aata hai ki OOB main cahnges krna hai to usko pahle duplicate kro... Thik hai duplicate kiya and changes kiye lekin ab o custom wala kaise knha pe add krna hai jo ki OOB wala kam na kre and hamara wala kam kre... Bcz OOB to activate he rhega

[@techwithpri]

Once you are making a duplicate of the topic block it is already become part of the topic block list. In your flow then change the OOB topic block to your duplicate one and then change the code in the topic block. It should work!!

[@akshayjadhav6856]

Ok... Do you have any idea from the contextual search topic from which part of code it is returning the catalog items

[@richardcastillo1984]

Show me everything!

[@techwithpri]

Seems like you start loving the VA...what's the name of your BOT? 😎

[@richardcastillo1984]

@@techwithpri Her name is AVA!

[@techwithpri]

@@richardcastillo1984 Thats great, lets build the topic and make your AVA the smart BOT.