How to use Natural Language Understanding (NLU), Intent and Utterances in Virtual Agent (VA)

[@KennethArtabanLópezLópez]

Thank you for this series, I'm new to ServiceNow and I have a general understading with the platform but I didn't know how to configure my VA, once again, thanks a lot!

[@techwithpri]

@@KennethArtabanLópezLópez The pleasure is all mine 🤓..more advance video is going to come for VA..Keep watching and keep learning 👍

[@wahid4440]

This series is truly remarkable. It is very easy to understand, and the level of detail is exceptional. Perhaps this is the first learning series that I have enjoyed more than learning itself. Great Job Brother!

[@techwithpri]

The pleasure is all mine..!! Do join the channel to get member benifits for JavaScript and also member special video will come for ServiceNow development. Keep watching and keep learning 👍

[@AkashBodake-k5y]

Very nice series of VA. Anyone who has basic knowledge of servicenow can learn almost all concepts of VA.

[@techwithpri]

Thank you so much for your comment 🤓 Very soon I will post videos on Advance virtual Agent topic. Keep watching and keep learning 👍

[@emmaw2626]

This series has been so invaluable! All your tutorials and demonstrations have been immensely helpful in building my virtual agent - thank you so much!

[@techwithpri]

The pleasure is all mine !! 😁 In coming month I am going to start the Advance Virtual Agent Series with scripting and complex challenges. Stay tuned..!! Also do join my channel to get the member benefits.

[@satanikable]

So easily explained. Loved this whole topic

[@techwithpri]

Thank you so much, more videos will come for VA topics in coming months. Keep watching and Keep learning.

[@narayanapolisetti3283]

I completed your whole content its excellent, thank you so much🤝

[@techwithpri]

Hey 👋 The pleasure is all mine bro 🤓

[@narurehavenvillage]

Hi Pritam , The way of explaining it is really awesome please upload videos daily .

[@techwithpri]

Thank you so much Sunil. I would try my best for that, developer series is coming soon. keep watching and keep learning.

[@kiensoon4653]

Hi, may i ask if the user want to search for the outlook issue, maybe we can just set the keyword “outlook” at the outlook issue advanced properties, by doing this whatever user search as long as the intent contains outlook it will go to the outlook option, what is the actual value for implementing the nlu technique on this？🤔just wonder

[@techwithpri]

Hey 👋 So sorry for the late reply 😔 Thats a great question!! You are correct but we also use difference utterances right? Thats we mentioned under the same intent so NLU powers that 😇

[@tanvid007]

Really helpful… thanks… hope you cover CSM next time.

[@techwithpri]

You are welcome 😃 Sure Noted !! Keep watching and keep learning.

[@RajiniBharath]

Very helpful. Thanks.

[@techwithpri]

You're welcome! Keep watching and keep learning 👍

[@Basskarpkt]

hi pritam. In the virtual agent simulator micro certification, 80% test accuracy of utterances of model is required. how to do that?

[@techwithpri]

Hey 👋 I hope it is solved now 🤓

[@mikiashailu8119]

Thanks for your support. I have question here, how to access those previously requested items?

[@techwithpri]

Which ones?..sorry didn't get you.

[@mikiashailu8119]

@@techwithpri thanks for your reply. what i want to display was, issues those I was requested before, in order to see their status

[@gokulrajm8732]

Thanks for the Explanation

[@techwithpri]

You are welcome!!

[@prakash1to7]

Nice short Informative videos🙂

[@techwithpri]

The pleasure is all mine 🤓 Keep watching and keep learning

[@AvinashDeveloper]

Hi Pritam, while creating new NLU model , am seeing NLU is not available even i enabled NLU. could you please give some quick fix what to do.

[@techwithpri]

Hey 👋 the help that I could found is following these steps - hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB0960676

[@praneethpjsf8011]

So with this playlist, we will be able to create an incident reporting chat bot right?

[@techwithpri]

Yes for sure 🤓

[@Twoticketstoholiday]

Hey hi When i activated the virtual agent for esc, the links are opening in service portal instead of esc. Could you please help?

[@techwithpri]

Hey 👋 Which link you are using and are manually adding those links in the VA?

[@GillerlaRajesh]

How to train bot as connect to agent ? And using bot user can raise a request i mean that order a item so in this case is there having any oob topic block or we need to create new topic block

[@techwithpri]

Hey !! I did not get you, so there are topic blocks available for creating incident or request based on the user inputs. Please elaborate your requirements please 🤓

[@GillerlaRajesh]

Is there available anything oob to order an item i mean catalog

[@techwithpri]

Yes we have OOB topic block named as Request Catalog Item. Its a very useful one, try that out 🤓

[@AmandaRibeiro-w9b]

Hey, can you help me? When I try creating a model, it appears an error saying "Some features may not be available because the connection to NLU Service is not available. Please try again after some time. If the issue persists, log an issue with Support."

[@techwithpri]

Hey !! But is this causing any problem to create and train model? I checked in my PDI and I am also getting the same error 😔

[@sindhugowra]

Good One!!

[@techwithpri]

The pleasure is all mine 🤓..Keep watching and keep learning 👍

[@somyagupta7773]

When I am adding intent I am getting this error " some features may not be available because the connection to NLU Service is not available. please try again after sometime,if the issue persists log an issue with support

[@techwithpri]

Hey!! You can continue working that should not cause any problem..also make sure you select the correct NLU at first and then try to add intent and utterances 🤓

[@somyagupta7773]

@@techwithpri I am not able to add intent and utterance

[@techwithpri]

Did you install all the required plugins for NLU?

[@somyagupta7773]

I am not able to install nlu plugin

[@techwithpri]

@@somyagupta7773 What is the error you are getting?

[@Kannavolgs37]

when i trying to train my model it failed and showing like this "The system encountered an unexpected error and couldn't complete your request. Please contact your system administrator for help or try again". i configure NLU correctly and activate and also i create 2 intents under one model and try to train the model but its failed. how can i overcome this?

[@techwithpri]

Hey!! The error seems like normal one..try after some time and check …also make sure the NLU is tagged with the topic.. Let me know for any further concerns 👍🏻👍🏻

[@Kannavolgs37]

​@@techwithprithanks for your quick reply 😊. Whenever I open virtual agent in my PDI its showing error message every time.

[@techwithpri]

Thats really strange, can you change the model and try with different model?

[@narayanapolisetti3283]

I want the Ai search in your outlook topic please do a video on that or if you already do a video please provide the link here, thank you 🤝

[@techwithpri]

Sure I will do it in future 🤓

[@MINUTEMOTIVATION786]

Thanks for the series bro, can you tell me can we add separate va for different portals, if yes then how ? Thanks in advance

[@techwithpri]

Hey 👋 Different portal means, I did not get you 😅

[@MINUTEMOTIVATION786]

@techwithpri can we create different virtual agent for different service or employee center portals.

[@workwithpratham]

Need more videos on this.

[@techwithpri]

Yes coming very soon 🔜 Stay tuned 🤓

[@MouradHADJ-ALI]

Hey, i i also have an issue with this and i can't train my modele, the error: "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support" did some one know why this ?

[@techwithpri]

Hey 👋 Checkout the below solution - hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB0960676

[@Gojo_surya]

How to check the status of the change request using workflow using scripts

[@techwithpri]

Hey 👋 You mean in Virtual Agent ?

[@Gojo_surya]

Yes

[@kishankumar-qj2fz]

Bro, your teaching is awesome. I am having one question- Suppose whatever virtual agent I have created in my developer instance; I want the same in my production instance as well then how to achieve that? Can you please guide me.

[@GillerlaRajesh]

Hey bro, it will be captured in update set, so using this u can move dev to test and prod

[@kishankumar-qj2fz]

@@GillerlaRajesh do you have any reference video or document which I can refer?

[@techwithpri]

Rajesh is right !! You just need to capture the changes in the update set thats it 🤓 If you have any confusion understanding update set. Please refer to the below video - kzbin.info/www/bejne/mouYamR-lq1noqc let me know for any further confusion 🤓

[@Chanakya-ck9ff]

@@techwithpri Utterances will be moved to higher instance through update sets, will we need to manually click train model in higher instances? Or is that step not needed?

[@kanak1018]

Why are the first three Texts appear? 1. Hello, System. 2. You currently have ** Open Issues. 3. Let me know how I can help you today....... or take a look at what I can help with. How can we remove these? I would like to create a new chat experience, instead of using the default one.

[@techwithpri]

@@kanak1018 hey 👋 Check the fallback topic you should look it under greetings !

[@bhanuchandarp9074]

The Series is awesome. I needed support from you. Please comment here.

[@techwithpri]

Hey 👋 Sorry for the late reply 😔 Yes 🙌

[@bhanuchandarp9074]

@ please upload more depth videos related to Virtual agent

[@gauravkumarsingh837]

Thanks

[@techwithpri]

Welcome !!🤓

[@휘웅-v8i]

Can't use NLU in PDIs?

[@techwithpri]

Hey 👋 Try following this KB article hishowcase.service-now.com/kb?id=kb_article_view&sysparm_article=KB0960676

[@kamalk0107]

HaHa I lost it when you mentioned 'there is no magic"

[@techwithpri]

Hahaha !! Developers create magics 🤩

[@NPDn]

How to connect live agent bro ?

[@techwithpri]

Hey 👋 So sorry for the late reply bro !! Check this one - servicenow.com/community/employee-center-forum/how-to-enable-live-agent-support-on-virtual-agent-in-employee/m-p/3073693

[@rachnapattnaik6668]

the primary language is appearing as blank for me

[@techwithpri]

Hey !! Please check if you installed the Plugin correctly!