How to STEAL Nectar Points - and there's nothing you can do about it..

Рет қаралды 9,951

Күн бұрын

Пікірлер: 128

@anthonybeaumont4780 8 ай бұрын

Well done and thanks. It's like green shield stamps. They cancelled the scheme while we had books and books. Don't save up points, just spend them as you go. And buy the clothing items that have bonus points. Take the clothes back after. They don't want the points back 🎉

@kiphakes 8 ай бұрын

Good tip!

@sdbgg 8 ай бұрын

heard you on Radio 4 today Kip, great stuff covering this. it's an absolute scandal!

@kiphakes 8 ай бұрын

Thank you so much x

@jonallen4100 13 күн бұрын

Just come across this video, I have recently had £60 worth of points stolen, they were used in a Sainsburys petrol station in another part of the country. Done the same as per the video, Reported to Nectar, new card arrived. I have repeatedly asked for my Nectar points to be transfered, but still not joy. PLEASE DO NOT SAVE YOUR POINTS... spend them as you shop. This is a crazy situation

@BrizzleRocker 10 ай бұрын

Thank you for making this. I've just discovered that I've lost 12500 points in three transactions on the opposite side of the country! Interestingly this was just after you posted this video but the thieving scumbags clearly "tried" the card first as there are positive transactions before the negative.

@kiphakes 10 ай бұрын

That sucks - sorry to hear this happened to you!

@kiphakes 8 ай бұрын

Hi there.. as a result of this video this is looking like it might become a news story.. ITV are investigating, but need to hear from as many people as possible to build up a picture of how widespread this is.. Please drop yourstory@itv.com an email ASAP!

@lolwut1337n355 Жыл бұрын

I've just had £102.50 stolen today from the other side of the country where I've never been. Can't even speak to someone today because the lines are closed!

@kiphakes Жыл бұрын

Sorry to hear this has happened to you.. it’s wild how out of control this is!

@kiphakes 8 ай бұрын

@thebritishindian1 9 ай бұрын

This is unacceptable. I can’t believe the IT architecture behind this system is so bad. Absolutely amateur. Thanks for sharing this, I’ll keep an eye on my Nectar account regularly from now on.

@hannaht2068 9 ай бұрын

Yes, how hard can it be to have a system where you Can log into your Nectar app or account online and are able to lock your nectar card and points from being used, and you only unlock it when you want to use it then lock it again?

@An.Individual 8 ай бұрын

In financial terms, the cost of implementing security costs more (much more) than they are losing. Needs to be more than just a financial decision.

@hannaht2068 9 ай бұрын

Can't they have a system where you Can log into your Nectar app or account online and are able to lock your nectar card and points from being used, and you only unlock it when you want to use it then lock it again? So basically the option to use your points is locked by default until you want to spend them.

@AtheistOrphan Ай бұрын

I’ve just had Nectar points stolen and used in a Sainsbury’s hundreds of miles away. I reported it to Nectar who have cancelled the card and are issuing a new one. I asked how did it happen when I had the card on me but they wouldn’t tell me.

@ynotmemes1 Жыл бұрын

i have been seeing people selling nectar cards online and even selling the 'method' for outrageous amounts i never knew this is how its been sourced, glad i didn't get myself involved

@androullavimalanathan3826 Жыл бұрын

Yes thank you for explaining this issue, someone stole my nectar, I called nectar they sent me new card and gave me back all my points, I hope they do something about this now, my new card has my name printed on back. Hope you get your nectar points back also.

@kiphakes 8 ай бұрын

@poshpaws007 26 күн бұрын

Sainsburys show really crack down on this - they must be losing thousands of pounds - I know they seem to be good at reimbursing people but I'll be spending my points now instead of saving!

@kiphakes 26 күн бұрын

Mad isn’t it?

@Recluse418 Жыл бұрын

I had £220 worth of points stolen by a Nectar thief, also two more points thefts took place, points which I hadn’t got🤷🏼‍♂️figure that one out, my account now reads -43,116. The irony was that when I called the Nectar helpline I was asked all sorts of security questions 😅 pity the security wasn’t there to prevent the fraud. A new card plus points restored is on its way…….until it happens again😕

@juliaclark5779 Жыл бұрын

This is exactly what has happened to me today! I can’t remember a magic word I set up 15 years ago so they won’t deal with my complaint! Anyone know who the ceo is???!

@kiphakes 8 ай бұрын

@CarlRyds 2 ай бұрын

The fact there’s no App approval or PIN number for the cards, SMS code authorisation or something…. IS MENTAL.

@IAmALondoner Жыл бұрын

Thank u I’m gonna try this. Wish me luck 🍀

@mike8055 Жыл бұрын

I was curious and decided to try your method in the video. It doesn't quite work anymore. When you enter a card number, it will allow you to any number but it doesn't throw the error "That card number isn't recognised..". Instead, the final page after registration is "Oops there is a problem creating the account". So it means the card number doesn't exist, or its been registered to account an already. The validation of the number is right at the end, so it definitely slows a scammer down. To be honest, it's unlikely peoples points are being stolen in this way. It would be a time-consuming process and you would have to be VERY lucky to hit a person with TONS of points. A savvy person should (or would) have their Nectar card registered already. Instead, there must be some data leak/unauthorised access elsewhere, and/or criminals in shops cloning the cards of high-value accounts that aren't registered.

@hannaht2068 9 ай бұрын

But the chances of finding a card with alot of points on are far more higher near christmas.

@bunnymummy6562 Жыл бұрын

I had £80 worth of points stolen this week! Luckily nectar are reimbursing me but this is quite shocking!

@kiphakes Жыл бұрын

This video is filled with people commenting on similar losses - it’s mad!

@kiphakes 8 ай бұрын

@LindaCoventry-z5p Жыл бұрын

Had 19k points taken Sunday 8th June 2023 £198 worth. Same response from necta, and no explanation how it can happen. Lady on local checkout told me they can just take a photo of barcode at the checkouts!!

@kiphakes Жыл бұрын

Incredible that it still happens ! No sign of it stopping

@kiphakes 8 ай бұрын

@SallyK-g6s 8 ай бұрын

I've just had £180 stolen by someone using my Nectar account number in Argos, Liverpool. Shocking. No helpline available until Monday morning. 😞

@kiphakes 8 ай бұрын

@wizdm_rain3485 2 ай бұрын

I’m dead bro said Hendon that’s just round da corner Ik who spent ya points😂😂😂

@sarahkapak9001 Жыл бұрын

4500 points stolen. Probably exactly the way you've just shown. My points were stolen in Tottenham London and I live in Poole. 😞

@kiphakes 8 ай бұрын

@davidweare7255 2 ай бұрын

Wow… just had over 42k in points taken, and Nectar’s response was we will send you a new card and refund those that were taken. Not even a check to see where I was on the day they were taken. The fact it is so easy to get access is crazy, the thief did do a transaction to add some points first and then I guess they can see how much is there on the receipt. So be careful out there it’s a jungle.

@BrendaChubb-y5j Жыл бұрын

This has happened to me today, just under £200 gone. I had exactly the same response from nectar, the transaction took place in edmington , miles away from where i am. ., but the team are looking into it, apparently!

@kiphakes Жыл бұрын

Sorry to hear that - judging by the comments on this video, it's a big problem, and Nectar know about it!!

@kiphakes 8 ай бұрын

@chrisdavies3770 Жыл бұрын

Yep had all our points spent recently in store in London (we don't live there) and just realised yesterday. £250 worth, but they spent in total nearly £1k in store as the system doesn't update straight away! Shocking. Luckily I'm getting my points back (+2000 for the inconvenience) but Nectar really need to sort this out by changing the whole system ASAP.

@juliaclark5779 Жыл бұрын

Did they take you to a negative amount of points???

@2000guineas 11 ай бұрын

500,000 points?

@kiphakes 8 ай бұрын

@deepakvijaykumar 5 ай бұрын

Just had 40000 - £200 stolen this morning. Says someone used it at Argos. Reported to nectar but they seem to be clueless.

@kiphakes 5 ай бұрын

Yup.. it’s still rife..

@frankprenesti9982 6 ай бұрын

This has just happened to me. Same response from Nectar - so nothing has changed.

@Martella-jv5bw Жыл бұрын

I had £633 worth of points stolen yesterday ! I have contacted the CEO , customer services and the police who are investigating. The security is ridiculous. The thief did 5 transactions stealing all my points in one day and it was not flagged up on the system.

@kiphakes Жыл бұрын

That’s not very good! Amazing that it still happens

@Martella-jv5bw Жыл бұрын

Yes I hope to get the points back but either way I will never use nectar again. Terrible security.

@willslatimer Жыл бұрын

Just had £180 stolen. Came across this video through searching online if it was an issue. This is crazy and absolutely loads of people are getting done.

@kiphakes 8 ай бұрын

@GinandTronics 4 ай бұрын

my brother had his points stolen last month. and he works for Sainsbury's

@An.Individual 8 ай бұрын

Does this work with Tesco Club Card? asking for a friend

@kiphakes 8 ай бұрын

I’m not certain it does.. tell your friend that.. obviously

@ralphj4012 Жыл бұрын

Great security. Though I was confused a little (no change there), you mentioned that if an account was already registered (as your wife's was) then you would be prompted for login details after the card number was entered. How did the 'stealer' get around that? I understood the making-up-random-numbers part, but, presumably, that wouldn't tell you online how many points were on the account if it was registered, you just take a chance at checkout.

@kiphakes Жыл бұрын

Well if there is a registered account you’re onto a winner because it means someone obviously cares more about their nectar account. So you can just take the number, print a barcode and use the Nectar card. Using the Nectar site is a mechanism to see if a card number is valid / useable- being able to hijack the card via that is a ‘bonus’.

@Johnwick97099 Жыл бұрын

@@kiphakesmessage me direct i can give you more info on how it was done and what else is getting targeted

@mikecass8306 Жыл бұрын

OMG Kip, hope you get refunded. When I get to £2.50 I always cash out LOL. :}

@gusfring-n3w Жыл бұрын

This doesnt make much sense, to open an account you have to set up your email, the number you are setting has no email on it because its not being used, its an account ready to be set up. Do you really think people are sitting around putting random numbers into site until they happen to come across one with money ? its much more likely the staff in the store notice you had a high balance and cloned your card with your details

@gusnilsson6928 8 ай бұрын

Were you on Radio 4 today? found you on the back of that if it is you.

@kiphakes 8 ай бұрын

It was indeed me! Welcome!🙏🏼

@luistbom Жыл бұрын

A good way to keep your points safe is to spend them, or convert them to Avios.

@Johnwick97099 Жыл бұрын

Even that is a problem 😉

@logothaironsides2942 7 ай бұрын

Thats the problem with all these reward things, they dont count as money which is why they are called points. Im guessing your 'points' were not reimbursed because they arent money , they are just a reward token to exchange for goods. In an ideal world, they would have issued an apology for leaving your account open to theft and reimbursed your points AND set up better security.

@davidweare7255 2 ай бұрын

Actually they have refunded my point and agreed it was suspicious activity 🤷🏻‍♂️ and are sending me a new card.

@daveelphick2485 Жыл бұрын

So sorry to her this kip hope y get it back mste take care

@catherinebeeley9445 2 ай бұрын

It's still happening we lost £80 the other week. My card is registered but they still managed to steal my points 😡😡😡

@kiphakes 2 ай бұрын

Maddening!

@diesel3296 3 ай бұрын

My parents nectar cards recently got hacked and over £80 was taken. Absolutely unacceptable

@kiphakes 3 ай бұрын

Ahh I’m sorry to hear that. It’s still rife!

@MelissaW1103 3 ай бұрын

I'm really sorry. I work at sainsburys and it's awful seeing customers come to my till hoping to use points, only to discover they're gone. All we can tell them is they need to contact nectar. I hate it.

@donnacain9152 18 күн бұрын

I had my nectar points stolen today. So 1 year on its still happening.

@kiphakes 18 күн бұрын

Sorry to hear that :(

@matthauke Жыл бұрын

Discovered that mine had been spent but they had put me into the minus which I can’t see how. They must be able to override it somehow because it shouldn’t let you spend points you don’t have

@kiphakes Жыл бұрын

So sometimes the system doesn’t update balance immediately..so it is possible to end up with a negative balance

@matthauke Жыл бұрын

@@kiphakes ah interesting!

@kiphakes Жыл бұрын

@@matthauke how much was taken from your account?

@matthauke Жыл бұрын

@@kiphakes I think it was all of it - 21500 points - then they repeated that two more times to leave me with -43000 What’s interesting is the day before the same Sainsburys where my points were stolen shows giving me +22 points…

@hannaht2068 9 ай бұрын

@@matthauke They used your card once 1st because you have to have used any card in a store within the previous 12 months to be able to spend points, then they were able to see how many points you have too on receipt for when they come back the next day to use your points at the store.

@abrevenue8854 Жыл бұрын

Has Sainsbury fixed this problem now

@kiphakes Жыл бұрын

I’ve not tried it since I made this video

@DisguisedAsHuman Жыл бұрын

I'm here because I just got done talking to Nectar about this exact issue. So no.

@EggleMacon Жыл бұрын

nope, i just tested and got a hit first time... really bad account security

@Thenexusuk1 8 ай бұрын

remember the self checkouts has face cams now too

@kiphakes 8 ай бұрын

Indeed!! And they’ve always had CCTV pointing directly at them

@Thenexusuk1 8 ай бұрын

mask and hair over the face it is lol@@kiphakes

@adel-xx 4 ай бұрын

ik this is irrelevant but i love that goomba plushie/plush

@kiphakes 4 ай бұрын

Haha! Thank you! Came from the Nintendo Store in New York! I love it! 😍

@adel-xx 4 ай бұрын

@@kiphakes oh cool, i should probably go to the nintendo store when i go on holiday to NYC

@Traveller-bx4fd Жыл бұрын

Lost points worth 50£ found out today 😢

@kiphakes Жыл бұрын

Dreadful isn’t it?

@kiphakes 8 ай бұрын

@gmhaggis 6 ай бұрын

What about a linked BA Avios account??

@kiphakes 6 ай бұрын

Well.. I would probably worry if I had one..

@Johnwick97099 Жыл бұрын

I can show you how it was really done , all customers were refunded ✌🏼💙

@kiphakes Жыл бұрын

Sure! Tell me!

@volsekai606 7 ай бұрын

yeah nectar fraud is a big issue, what these people will do is buy expensive items like toothbruses or other electrical product in the range of 100 to 200, purchase it at one store with nectar card then go to another and try to get a refund for a gift card or such.

@SallyAnn-y3c 8 ай бұрын

I have had £71 worth of points stolen

@kiphakes 8 ай бұрын

@juliaclark5779 Жыл бұрын

So I just found out that someone has taken my account to -45000 points! So how do they do that???? Nectar customer service are rubbish

@kiphakes Жыл бұрын

The accounts don’t seem to immediately update.. so for a short moment your points aren’t taken off

@proffesorchaos Жыл бұрын

ima check with my mum

@plugga4u972 2 ай бұрын

It doesn’t workv😂

@_s4qib_773 Жыл бұрын

Think your exaggerating the likelihood of this succeeding surely?18 million nectar card users and there’s 100,000,000,000 combos with a 11 digit number. Do the maths and it’s a 0.018% of finding a account.

@kiphakes Жыл бұрын

How do you think it’s done? Because judging by the comments here, it’s happening a LOT

@_s4qib_773 Жыл бұрын

@@kiphakesdon’t doubt that some people have used this method but could also be anything from Sainsbury’s workers using the codes to a different leak in the system which is hacked. Just that mathematically it doesn’t make sense for someone to have just guessed your acc number; still agree tho flawed system and should defo be fixed.