How To Talk To Customers ft. Soldier

[@BurnoMachinimas]

I'm tired of retail, maggots.

[@giulio24tutorial65]

That's legit

[@justintime4041]

Thank you Burno, very cool

[@Catboi9000]

FINALLY an animation!

[@patrik9328]

Burno Poot Birb here!

[@Actively_Schizoing]

U work a tretail

[@DoctorLalve]

Guide business is rising

[@ZandorDaysev]

Where is the Heavy Guide?!

[@dasputtenmierden]

You still alive...... Good

[@andrereyes659]

Hello :D

[@patrik9328]

Doctor Lalve sexcellent!

[@Dumb-Comment]

where is the guide for friendlies

[@nineafly]

All you had to do was BUY THE DAMN TRAIN, CJ!

[@gilles466]

Lmaoo true, I saw CJ and Soldier at the end part of the video talking, probably about the train next to them.

[@DeadwaterGaming]

"Get a haircut hippy!" **Is practically bald** **Confused face of betrayal**

[@natebit8130]

:) THIS IS A GOOD DEAL

[@DeadwaterGaming]

@@natebit8130 fancy seein you here m8

[@natebit8130]

@@DeadwaterGaming you too. I am trying to think of an idea for a film right now. So not know how to make anything in gmod gmod and I still enjoy your vids :)

[@SrPelo]

I am so happy with this video!!! I love the Engi part so much

[@BurnoMachinimas]

Sr Pelo Glad you like it my dude!!! Happy to see you here!!!

[@PopFizzly]

OOF your liked videos updated today

[@giantlizard9158]

I knew that bang on the counter sounded familiar

[@nonloper5969]

oh hi pelo......... k bye peLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO-

[@DaKingKayden]

* Table banging *

[@ejnepomuceno0310]

Soldier: Go back to Calgary, you cow-herdin' Canadian! Engineer: Hey look, buddy. I'M FROM TEXAS! hahahahahahahahahahahahahahahahaha

[@BurnoMachinimas]

Glad to have made you laugh, cousin C:

[@bonkieblues9119]

Me too :3

[@Falcobird01]

YEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE- (explosions)

[@b1battledroidslivesmatter701]

An that the office style camera view took it home

[@bobbarkin2880]

His expression of "oh shit"

[@themanflesh6327]

I'm a supervisor at a supermarket. When we have new juniors at work, I give them the link to this video to help them get an idea of working with customers. It's that spot on; bloody good job, Burno. Much love from Down Under.

[@MystralThunder]

This video does honestly have good tips lmao, I don’t even work at any kind of customer service job BUT I deal with parents... anyone know how finicky they are?

[@tappajaav]

@@MystralThunder Raising a child, as in, parenting, is much more difficult job than being offspring of someone else.

[@alex.g7317]

@@tappajaav I think she means arguing with em?

[@Glubbable]

All I got from this is that you should never insult a Texan. Especially an Engineer.

[@topminator2991]

HeY LoOk bUdDy

[@tdc3477]

Glubbable as a Texan, I can confirm you should not anger us.

[@honorablechairmanmeow8698]

If you anger a Texan, you will receive a Texas sized boot print for each of your ass cheeks, with your purchase.

[@bonkieblues9119]

With earbuds I felt the hostility when he slammed his hands on the counter

[@nameunlisted002]

As a Tejano, I can confirm that we all love our high tides and that no one should make fun of them

[@Kostamoinen]

Wonderful! Enjoyed this soo much!

[@alewms482]

Hi kostaricanen

[@FQP-7024]

Hey dude just asking if you are doing well with your next video and don't worry we can wait. 😉👍

[@themistake]

why hello there dad

[@mlgninja4503]

Ok?

[@artjom1985]

I hate helicopters

[@Delak_Antoine]

I am not setisfied by the quality of this video , refund pls

[@BurnoMachinimas]

How 'bout I satisfy you with a quality boot to be delivered to your ass, free shipping!

[@notspookwagen]

Satisfaction guaranteed with every boot in your ass !

[@thestanley2692]

@@BurnoMachinimas Yes! I'll buy that!

[@felexwonder6803]

Not a bad deal ( ͡° ͜ʖ ͡°)

[@patrik9328]

Antoine Delak get a haircut u uncivilized painis!!

[@primrosevale1995]

Soldier: "Canada is not a real country!" "Canada's existence is not relevant." This video is a gold mine of comedy.

[@sum1namedkris]

especially my country too lmao

[@williamaothecoronao9817]

Haha

[@cbcastlecastillo144]

Texas is the best country

[@sum1namedkris]

@@cbcastlecastillo144 agreed

[@sum1namedkris]

XD

[@KinAnimationsFTW]

3:40 Holy shit, even I felt the hostility of that table slam.

[@hts9]

Hey look buddy *slams the table*.....ROADU ROLLA DAAAA

[@kofatsu]

@@hts9 MUDAMUDAMUDAMUDAMUDAMUDAMUDA

[@MissterView]

Hes from Texas!

[@Sir_Bucket]

@@MissterView shit!go find a bull to calm him

[@foster2786]

@@kofatsu *WRRRRRRRRRRYYYYYYYYYYYYYYYYYYYY*

[@BlueRogueGuy]

"Go back to Calgary you cow herding Canadian!" "...........hey look buddy" *SLAM* "...I'm from TEXAS"

[@burgerpossum24]

legit when i saw that part i couldnt stop laughing

[@BaronB.BlazikenBaronOfBarons]

d

[@mimos6052]

That part scared me XD

[@patrik9328]

Ruler Flips Angry bacon boi

[@goneagle1122]

Soldier: oooohh, im so scareeed.

[@chromenine]

3:17 Holy shit i lost it at "anything that begins should have endings" with Freeman literally taking forever lmao

[@bonkieblues9119]

That’s Gorgeous Freeman in disguise.

[@ChocoCopters]

@@bonkieblues9119 for fuck sake

[@StickMaster500]

As someone who has a qualification in Customer Services, I can say this is very highly accurate.

[@dat0ne821]

I see you everywhere There I said it! Can I hang with the cool kids now?

[@blackfang1217]

Bruh y

[@notspookwagen]

Apples 🍎

[@patrik9328]

Found you, you hippie!!

[@dejulesb7063]

We meet again, again, again... You know what f it. A saw one of comments in a video related to nslt/sin. You’re pretty much everywhere. 😂

[@slipwaykitsune]

As someone who worked retail... Calling a customer a son of a cussing cuss word would be very satisfying.

[@zaphodbeeblebrox7893]

Aww, soldiers becoming a functional adult! Now that's what I call character development.

[@spongybluemud7555]

0:36 "whats that-?" *grips counter in fear*

[@MystralThunder]

I am scared you maggots!

[@Filipokerface]

*_American fear_*

[@average-art3222]

0:39

[@average-art3222]

0:40

[@bqgin]

2:55 soldier: slaps roof of camper This bad boy can fit so much freedom in here!

[@tappajaav]

*Jarate?*

[@patrik9328]

bqgin Every tryhard Piss dream

[@Damashie]

*Soldier alerted the alarm*

[@CertainlyCaro]

1:54 When the woman starts flailing around, everyone in the background turns around. Great attention to detail!

[@johnnyboy5354]

*3:51* I think this sequence was well animated. The expressions and movments were simple and cartoony but they felt so genuine.

[@-Grovesy-]

3:40 Jesus that Camera zoom was like I'm watching The Office.

[@izackzk1299]

3:45 mfw i'm late at the work and i see my boss cursing.

[@cletusawreetus-awrightus2799]

Your boss: 2:29

[@genkoti]

*"CANADA'S EXISTENCE IS NOT RELEVANT."* - Narrator, 2019

[@omnivision7412]

You have no idea how much this touched my heart because I just got a customer service job and damn. This make me smile and feel good.

[@BurnoMachinimas]

daww man, I'm very happy to have made you feel that way. Good job and good luck on that job my dude!

[@AshnSilvercorp]

0:39 when you get out of college and suddenly realize you are in retail.

[@brasilball353]

If that was the demo he would do the same thing. But drunker

[@manoelcavalcant3879]

Sim kkk

[@faceless2302]

and Scottish-er

[@nichsa8984]

@@manoelcavalcant3879 boat request water ocean to operating plastic mass firearm actived

[@thelamergamer1894]

3:39-3:42 was actually really fucking scary. I don't know why, but you just nailed it with that scene.

[@GooglyGazer]

Damn gem you made here sir! Honestly i thought my taste outgrew the good old gmod animations, but this has the perfect blend of nostalgia from Kitty0706, oldschool but fun humour and perfectly executed puppeteering/animation! Glad i was subbed to you, so i didn't miss out on this gem!

[@dr.lemmons9747]

The whole time I watched all I could think was how it reminded me of Kitty0706

[@lukeframpton277]

@@dr.lemmons9747 welp - can't people accept Burno's vids outside of kitty0706's shadow?

[@slappymouse]

@@lukeframpton277 Considering that kitty0706 is said to be dead now, I don't think we could be any better off than to keep the name alive.

[@RuckusHuckusYT]

1:21 probably the best conversation with a robot and TF2 voice lines ever made

[@crosswire40]

Good work on the video Burno, it gave me some laughs that felt a lot more real thanks to my own experiences. I'm a certified Customer Service Specialist and I can say that dealing with the public is an absolute nightmare. It's like being confronted by strange, schizophrenic monkeys every day that you're expected to remain cordial to even as they start defecating and screeching. As difficult, draining, and uncomfortable as lots of face to face interactions have been however, I can say working over the phone is far worse. Something about speaking over the phone just makes people think they can say whatever they want and more often then not, they do. One particular instance had someone threatening to put lit cigarettes out in my eye if I couldn't lower the price of something.

[@BurnoMachinimas]

crosswire40 Man, I’ve had a month or two of experience with customer service and I’d say I’ve yet to see the worse! Glad to see you holding up, it sounds like a real nightmare! Thank you as well for the kind words dude! Appreciate it! :D

[@Tabby3456]

Soldier: Get a Haircut Hippie! Fransis: *is bald*

[@pormpfspimperton6804]

2:39 "get a haircut hippie!" A very bald man turns around

[@snickers8998]

The ending is so wholesome to me, because soldier succeeded at becoming a proper retail man.

[@XxZackAttack27xX]

Idk why I just... REALLY like this video. It felt super genuine and had a lot of charm to it. Great work my friend.

[@jipsygamer4760]

*Pauses at **3:11**. Enhances image.* GET YOUR TINY DESK ENGINEER TODAY!!

[@cationic5414]

4:18 CJ ALL YOU HAD TO DO IS FOLLOW THE DAMN TRAIN

[@justastrider3252]

He lost sight of it and is looking for it

[@Vandarte_translator]

I hadn't notice that CJ was looking for a train. Damn xDDDD

[@SpookyHam]

All you had to do is buy the right train CJ!

[@mr.looper7935]

3 years and Im only now realizing the joke with the trains and CJ @ 4:18. That really flew under the radar.

[@help6961]

All we had to do was buy the dang train cj

[@TweetTweet17]

2:55 The pioneers used to ride these for miles.

[@bonkieblues9119]

And it’s in great shape 👍

[@copperhead577]

%99.9 *OFF!*

[@CertainlyCaro]

Tweet Tweet17 I don't see any rocks

[@copperhead577]

@@CertainlyCaro Wait, wut?

[@CertainlyCaro]

@@copperhead577 Do you not get Tweet Tweet's reference or are there rocks in that scene and I'm just stoopid?

[@nobody4817]

Literally the resurrection of Kitty0706

[@tappajaav]

Moments with Heavy: French Toast

[@019Icicle]

As someone who works in retail, this is more informative than the instructional videos they show to new employees.

[@dakotasan8719]

0:45 as someone who works in retail, that is EXACTLY how I see customers

[@LunaArchived]

Your average customer

[@cleanwater3180]

"Those are you're customers" *Looks for a minute* Sometimes that's exactly how I see them..

[@flames8099]

I love this type of animation so much, reminds me of kitty, actually the engineer reminds me of his character. Just absolute stupidity and crack up jokes, keep up the amazing work. Cant wait to see more work in the future. GG my good sir

[@bigsanctions1142]

I really do wonder how exactly they do that little thing where the characters "snap" to their next pose but the ragdoll physics makes them bounce slightly before settling into the pose.

[@googleygareth]

Thanks for bringing me back to the good old days of gmod animations. A lot of the old ones aged quite horribly, but you took the best parts of them and made something great!

[@bobveinne2439]

Real talk though, independent model shops are a dying breed, especially during this pandemic. God I miss my local model shop. Great video, I know I'm a year and a half late, just discovered the channel, loving the content!

[@evanredacted7977]

All workplaces should use this as an employee training video

[@nattrium65]

Everything between 3:40 and 4:07 is pure gold, for the face soldier made at 3:43 alone you deserve ten thousand likes XD !

[@henrybadger785]

*As a fella who works in retail, this is pretty accurate*

[@TacBans]

>CJ >trains as if i wasn't dying from laughter already

[@Fanotak]

Really niiiiice! :3 Hope you'll make more like those, it's hilarious! (If ya want I translated your subtitles and the description in Baguette language because this informative piece of educational wonder must reach moar people! :>)

[@BurnoMachinimas]

Yooo, I appreciate it my dude, thanks so much! 🙏

[@BlahoMark15]

I didn't expected any actual help from a video like this. I was so ready for immature jokes and such but this could actually help someone working in retail .

[@ccat509er9]

Truthfully my favorite man on the entirety of the site, keep going cousin ♡♡

[@Snooty1]

I feel bad if you were his cousin well for him burno, and hello long time no see.

[@zillacide4298]

Dude................cousin bein a furry is not an epic gamer moment

[@lealien9247]

Burno show TF2 cast when they are retire: Heavy - Ranger Soldier - Saleman and more will continue.

[@Filipokerface]

Pyro - Gardener?

[@deadfurydbf9647]

Medic-Medic

[@FerSave1]

the camera management was from another level it felt really smooth and professional. Good job!

[@Lmpkio]

Man we need more SFM videos like this. Don't get me wrong, I love me some of the whacky shit, but this is just pure wholesome stuff and something you don't often see (let alone done well). Like I can see this as a well done college presentation (the Wildfire video definitely had that aura and its freaking great!). Great job man! Hope to see more stuff like this in the future :D

[@arkorbravos7686]

"Canada is not a real country" Soldier 2019

[@LDPRxPS3x1]

1:04 Trying to talk to your crush basically Great video as always Burno

[@justhamza6336]

I broke my tiny engineer.I would like a refund soldier

[@patrik9328]

They regenerate, no refunds!

[@user-4210]

@@patrik9328 BTW How the hell he Survive from Tiny Desk Engineer broke?

[@patrik9328]

@@user-4210 No idea

[@teejay9189]

I really enjoyed that you changed the backgrounds for the scenes in 2:07 says a lot about your attention for detail.

[@dok3304]

Judging from your reaction, you probably want to know who I am. “Yes!” *I am irrelevant.* “Aww..” C a n a d a is irrelevant.

[@aedenabram1927]

Canada’s existence is not relevant...

[@Shadowrayquaza27]

"Get a haircut, hippie!" "WHIP IT GOOD"

[@thatguybrody4819]

What have you done

[@Gaming.Gamer.]

0:29 my brain when somebody asks me who I am:

[@ChillinSicilian]

Easily one of the best SFM videos I have ever seen! Definitely felt like a lot of care and effort went into this.

[@pierrebegley2746]

As someone with years of experience in customer service, everyone who wants to work in that field NEEDS to watch this video!

[@matthewlove2473]

This is the best, I'm tired of SFM looking polished, I miss the OLD gmod animations.

[@SoupyGuy193]

I loved this video and wanted more, looking at more of your uploads was like finding a goldmine. I love your style of quick g-mod comedy that never fails to fucking get me unexpectedly. Wish you all the best and hope to see more of your work dude!

[@BurnoMachinimas]

Nameless Player I really appreciate it man, thank you so much! 🙏

[@thatoneguy3930]

I listen to this all the time at work for some reason, I just love it so much and it honestly taught me more about retail than anything the company did

[@RepostCollection]

Let's just all admit This still holds up as the best animation of TF2 on KZbin

[@SlyPai]

Your ability to perfectly make reactions and expressions is amazing. you at all points know what the soldier is thinking just by his face and body movement. i love it. gave me a giggle attack

[@dotfoxtom5942]

The thing is, this could be an effective training video, it's weird and over the top but still gets to the point meaning it will keep your attention as well as teach you what to do. Honestly if their were teaching videos like this for certain types of learning like maths or even spesific parts of maths like algebra and such I bet it could even make me understand it! You have stumbled onto a dimond mine here.

[@matex0262]

I feel like he would be a real good uncle, that everyone deserves.

[@phantomshotgun]

This should be an official retail guide. it's informative, funny, memorable, and isn't a bunch of employees being cringy in cheap costumes.

[@Mucdaba]

Hey look budy, *bang* I'M FROM TEXAS.

[@MrXeleris1]

Wow... just wow. Man, you have outdone yourself! I haven't enjoyed a Garry's Mod animation this much in a LONG time! Keep doing what you're doing :)

[@EManas-jn8ec]

RIP rick may

[@PelemusMcSoy]

This needs to be an official training video somewhere. So much more informative than those cheesy ones we actually have to sit through.

[@johnssonsmixed8303]

I think this guy is the new kitty0706 RIP Rick May, You where good son, real good, maybe even the best

[@themechbuilder6171]

miss paulins reaction at 1:09 is so realistic wtf

[@theloosedonk5645]

Imagine if Kitty is still alive and this is just a setup for the BIGGEST gmod animation ever. If not R.I.P kitty0706

[@TylerMcNamer]

Customers used to scare me. Now, I *LOVE* customers thanks to this video! Thank you!

[@EsShinkai02]

Emps' new career as a training video narrator seems to really be taking off.

[@anistrashcan8536]

I will be sure to employ these tips when I inevitably fall into the world of retail.

[@Brick9]

_SAME_

[@M.J44]

This is probably legitimately one of the best vids on your channel, and an amazing TF2 animation overall. I'd go as far as to say it's underrated. Well done!

[@widgetfilms]

1/10 not enough birds.

[@elroburien79]

3:11 TINY ENGINEER SPOTTED

[@corvidashgame5613]

This has an odd charm to it, I wish all employee instructional videos were like this. nicely done :D

[@princesscadance197]

Instructions unclear got my foot stuck in the paper shredder

[@craftboy338]

Beautiful. Every animation from you is always a good blend of humor with fluid, visually pleasing animation. And I work at a grocery store so this speaks to me XD

[@RougeHimbo]

Having formerly served in the Marines and just jumped into retail, this Gmod video already helped with my course attitude with folks. 10/10 :]

[@cameronshow]

My anxiety to do work things are now cured by this video, thank you Burno c:

[@OGXenos]

Bro I have to give you major props for the wobbly camera zoom-in technique you used. It gives it the same feel as those shows like The Office and adds even more to the humor.

[@bonkieblues9119]

Wow I learned a lot from this video. Good shit Edit: thx for likes :3

[@orisitjkitis9122]

This is awesome! I especially enjoyed the part with the montage. That really sold the video. No pun intended.

[@shanemintz03]

A Burno video uploaded on my birthday. Now this is what I call a good ass gift. Legit love your videos my dude. Your style of animation is one of a kind. Keep up the good work ✌️

[@insanemindset2667]

I have only seen 2 of your videos so far and already I love your channel. I got nothing against ultra-random distorted Gmod videos, but your type of tamely animated comedy is a big breathe of fresh air in the Gmod animated world. Thank you for this, Burno.

[@mrmr_zoomie]

My friend said he’s Canadian I looked at him in complete confusion of this other worldly word.

[@anamisa-quigley2670]

Does that mean his existence is not relevant?

[@mrmr_zoomie]

When did I make this comment

[@anamisa-quigley2670]

@@mrmr_zoomie like. . . 7 months or so

[@mrmr_zoomie]

Ana Misa - Quigley I know but how and why

[@MegaHellstrike]

This was made so astonishingly well, god I love to see good Gmod videos like this these days!

[@fim-43redeye31]

oh my GOD NEW BURNO. This is going to be so good. edit: I was right. It was really good.

[@Ethan-ey4jx]

I am feeling educated by this video, but it also helps when it’s funny. Helps me perform a job with competency.