How to troubleshoot a water pump control system?

Today we will show you how to troubleshoot the best control system for service and maintenance. We highly recommend installing a ball valve after the system discharge. Please keep in mind the following the best control system is recommended for flooded applications not boosting.
The starting pressure of the controller is set at 22, 32, or 42 PSI. Please keep in mind the 25 PS I rule for pump control systems. I will explain the 25 PSI rule during this video. A final consideration always read the owner’s manual when operating a pump control system.
0:30 There are two situations to troubleshoot for a pump control system:
the pump does not turn Off
the pump does not turn On
0:40 What to do when a water pump does not turn off?
The first situation in which the pump does not turn off if there is a tap or faucet open and the system is working, then the function shuts off just a few seconds after you closed the ball valve. If this happens, the system is working correctly, which means there might be a leak elsewhere in the installation. However, if you close the ball valve and the pump keeps operating, there could be an issue with the controller.
1:14 How to Clean a pump control system?
You will need to disassemble the system. For this:
- remove the piping remove the controller
- clean the controller by flushing clean water and moving the check valve to remove any debris that might be stopping its normal movement
1:43 How does a water pump control system operates?
You can see a check valve at the bottom and one at the top the one at the top. The valve at the top controls the operation, and both valves should be able to move freely. Check to see if the spring is fixed and adjusted for a specific start-off pressure of the system. These pressures can be 22, 32, or 42 PSI. Next, reassembled the system, put the controller back in place, attach the pipes and test again. If the problem persists, please contact us at [phone].
2:22 What to do when a water pump does not turn on?
If your pump does not turn on, check all electrical connections. If the pump was working, check if it is in failure mode. There are many reasons why the pump would be in failure mode: either the water pump is running dry, or the pump’s maximum pressure does not meet the 25 PS I rule.
2:45 Water Pump running dry
When there is no water at the source, the pump will go into failure mode. Naturally, the pump will turn on automatically five times, within one hour, to resume regular operation. If still there is no water available, the pump goes into failure mode. Ensure that there is water in the source and press the restart button on the controller or unplug and plug the system back. Usually, the system should resume operation.
3:11 What is the 25 PSI Rule for pump control systems?
When installing a Best Control controller on a pump, keep in mind the difference between the shutoff pressure of the pump and the starting controller PSI. The correct setting must be at least 25 PSI. This is known as the 25 PSI Rule.
For example:
If the shutoff pressure of your pump is 60 PSI, then the maximum starting pressure controller should be 32. You could also use the 22 PSI since the difference between the shutoff pressure is still greater than 25. However, if the shutoff pressure of your pump is 50 PSI, you will have to select the 22 PSI version.
3:52 What is the maximum elevation difference between the pump control and the highest faucet?
Remember that the elevation between the controller and the highest faucet cannot be more than 50 feet, 70 feet, or 90 feet, depending on the controller model selected. Otherwise, the controller will never operate correctly.
Sections:
0:42 What to do when a water pump does not turn off?
1:43 How does a water pump control system operates?
2:22 What to do when a water pump does not turn on?
2:32 Reasons for a water pump control system entering into failure mode?
2:45 Water Pump running dry
3:11 What is the 25 PSI Rule for pump control systems?
3:52 What is the maximum elevation difference between the pump control and the highest faucet?
Products on this video: bit.ly/3kvB3eV
More info: [phone] or visit
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Please remember before manipulating an electric water system to:
- Always read the manufacturer's product manual
- All electrical connections and checks must be done by a certified electrician and comply with applicable local standard
- Danger: electric shock risk. When Installing or adjusting an electrical system make sure that all plugs and cables are disconnected from the power outlet
- Installation of electrical water systems should be done by certified professionals.

[@sydparker3445]

Thanks you actually tell us something helpful

[@OthmanAlikhan]

Thanks for the video =)

[@jeremydelfino6896]

Thank You very much, Problem No. 1 Works for me, when i try to disassemble the Controller and flush the check valve with water hose. i also found some debris that stucks in the thread of the fittings. Thank You very much again. Well explained

[@PEARLWaterSystems]

You're welcome!

[@maccarthyleon4800]

@@PEARLWaterSystems 6

[@phillipleevisionary4054]

0:33 0:36 0:38

[@KK-gv6uz]

Hey my pump shut off. It starts on only when there is high pressure water coming from the network. How to fix it pls because lately we havent had high pressure water from the network

[@aminescott706]

Thanks this rly helped me

[@PEARLWaterSystems]

Glad it helped

[@stevewaterhouse3025]

Hi there had a water failure from the tank to the pump, red light on. I finally got it working by priming the line. pump is now operating however the pressure is low in the house. Can I re-set the pressure at the pump ? thanks for any assistance :)

[@mehtabhashmi2009]

Thanks for sharing

[@PEARLWaterSystems]

Thanks for watching!

[@saifaljahwari1945]

​ Thank you for vedio I have question If I install the controller upside down with the correct inlet and outlet will it work? Or the checkvalve will not close.

[@user-rv6ug5nl5p]

Hi my pump goes off and does not come on when tap is open. Please I need help.

[@mahmoudhammad9060]

excellent

[@jamesfullerton3165]

I have power to my controller, but the indicator lights are off and pressing the reset button has no impact

[@daaatmoney9256]

Excellent video!!! How to measure the pump shut off pressure?

[@PEARLWaterSystems]

Hello. Each pump has its own shut off pressure. for instance our model : BWSMS07 17G40P has shut of at 70 PSI. you could always measure the pressure in the system and the shut off, by installing a pressure gauge in the system.

[@NCMmixvlog]

Wonderfull job, thank you for sharing, full support here. God bless

[@mfreiher]

Hi, R1 resister on the control board gets very hot and will eventually have a open circuit. Why is this happening?

[@Ly-dc4oi]

i have a question, after detecting that there is no water from the source the switch will cut off and try severel times right? after that there is no water in the system and the pump will not work until you prime the motor again am i right? my motor is getting water from a well

[@user-kn8ff7oq6w]

does this control work with a pressure tank?

[@YellowFlashBang]

We went on vacation and when we came back the failure light is on. The pomp doens't restart succesfully. Any thoughts that might help? Thanks in advance!

[@shiyagayajohannespanda646]

I want to know ho to install the speroni pump .,I have but is not pumping

[@nomsTube]

My switch has all 3 lights on. Resetting doesn't work. Changed the switch 3 months ago. Any ideas?

[@ssavva2027]

what to do when the system drop the main power switch?

[@johnnyhurtado3035]

Saludos amigo! necesito su ayuda por favor, compre un presscontrol está nuevo y lo conecte a una bomba de 1/3 hp pequeña y a su vez a un tanque de agua de 2000 litros con buena presión de agua, pero resulta que después de conectar y energizar el equipo arranco muy bien con la luz verde y amarilla prendidas perfectamente pero ocurre que después de usar o lavar o bañarme o después de usar el agua y cerrar el grifo de manera inmediata se activa la luz roja, y si abro de una vez el grifo se apaga la luz roja y si cierro el grifo inmediatamente se enciende la luz roja hasta que el equipo presuriza y apaga la bomba pero la luz roja sigue encendida. Hay suficiente agua en el tanque con buena presión, pregunto por favor el porque prende la luz roja de falla al cerrar el grifo y sigue prendida después de apagar el presscontrol? por favor espero su ayuda. Gracias!

[@innocenthumans3721]

How 2 set pressure in this type of pump

[@paddyvlog9961]

Automatic pump control can be install for deepwell or shalowell

[@PEARLWaterSystems]

It works for shallow Wells, for deep wells you need submersible pumps. check pdwatersystems.com/Products.aspx?id=10&t=2 . have a good day!

[@ThishaMashishi-cg3vt]

Hi my pump always on falier for 2 days now I've reset and unplugged 😊😊

[@everydayhelp5085]

My pump will pump water but fault light is on , and it won’t cut off even after output valve is closed, I even shut the input valve and yet it won’t shut off , brought another pcu unit and still same problem, call 5 people to check and they can’t find the problem. Exchanged the new unit and got new one still the problem

[@Hunty49]

Need assistance. We have a Davey HP45-05T2 pump and the Presscontrol controller is showing "failure". It did not run dry and I have checked the priming plug is filled with water. I have held the reset button but it does nothing.

[@PEARLWaterSystems]

Please consult with a certified plumber, as this seems like a problem in the whole system.

[@Mac-bn]

My watertank is full of water. Problem 1. The pump keep on running, I have check there is no leak in all the pipe and there is no water tap is ON. If i closed the valve, pump it will stop? If i open the valve it keeps running? Pump should stop when any of the house tap is not in use but it still keep on running, what should i do? Problem 2. Pump stop running, unless I press the reset button to start or I off the power and ON again waterpump will works, If no water tap is open within 1 hour, pump will not work i have to reset the preassure controler to start the pump again? what went wrong , please advice? thanks

[@edithub4780]

My newly installed pressure pump(Crompten greaves) is showing red light "failure". I was tried all the related solutions to fix it. But It couldn't.

[@PEARLWaterSystems]

Hello please share more information about the pump you are using (Model, HPs,Electrical ....) also details about the application and installation. Flooded suction or boosting? and we could try to help you... thx

[@joyfrince]

If there is a power cut, my pump needs to be restarted using the reset button (usually if the pressure is released from the system). This wasn't the case before.

[@PEARLWaterSystems]

Hello It is hard to say. Did the conditions of your installation/application changed? If the system is going into failure mode, as you noticed in the video, there are 2 reasons. If you checked and still and none of them applied, we recommend you to contact an experienced contractor to check your system.

[@chookyrobert973]

good

[@PEARLWaterSystems]

Thanks

[@vsuviksha]

My pump not started when tap open

[@Fishit836]

Hi, I have an issue with our pump. It shows fault LED and won’t turn on. Press restart it does a cycle and then returns back to fault issue. If I open all taps in house and press restart then it works but as soon as I turn a tap off the pump again, returns to fault. Do you think this is a pressure issue? Thanks in advance.

[@chawalid1]

I have same problem.

[@PEARLWaterSystems]

Hello It seems like a pressure issue. The systems goes to failure mode when there is a dry run situation, or the systems has not been properly primed. We suggest you to hire a certified plumber to help with your system

[@jojogonzaga9215]

It is possible to install a 1hp pump to automatic pressure switch?

[@PEARLWaterSystems]

Good afternoon. Yes it is possible. you need to make sure there is at least 25 PSI difference between the shut off pressure of the pump, and the controller starting pressure. We highly recommend you to hire a certified plumber, to help you with the installation.

[@paulotto272]

How can you check the pressure when there is none. If the pump controller is in failure mode, then the pump hasn't been working so there would be no pressure. I understand that you can adjust the pressure but it doesnt' have a setting, you just turn the knob in the back and it adjusts, it doesn't tell you what you are adjusting it to.

[@PEARLWaterSystems]

Hello To check pressure you need a pressure gauge installed in your system. Not sure what model of controller you have, but the Best controller has fixed starting pressure. you can not adjust the starting pressure setting. there are 3 models: 22, 32 and 42 PSI. We recommend you to hire a certified plumber to help you with your system.

[@mehtabhashmi2009]

Dear sir, I have other brand 2Hp water pump. Pump doing trouble a few days ago pump can working normally after few days pump need resting then working normally for few days tell me what's the exactly issue its pump faulty or pressure switch issue

[@PEARLWaterSystems]

Hello if after watching the video and following the recommendations, things have not improved, we highly recommend you to hire a knowledgeable plumber to help you with your system.

[@vsuviksha]

Beep sound when turning on power supply and failure led glows

[@kkwong2928]

What to check if the pump not building pressure?

[@PEARLWaterSystems]

There are different possibilities. We highly recommend you to hire a certified plumber to help you with your issues.

[@roberthedderman05]

Yellow light coming on ,and trying to kick in and then off every 5 seconds

[@georgelavich8106]

Our pump runs every 14 minutes for 10 seconds. We have checked all lines and tapes for leaks. In the case with taps and shower head using the toilet paper method. We also checked the toilet system and everything checked out OK. Any ideas? Thanks

[@robertcairns4207]

The NRV at the intake of the pump control unit may be dirty so leaking pressure back to the pump. If you dont want to strip the control unit down its easy to add a NRV on top of the control outlet (they are about 5 dollars)

[@PEARLWaterSystems]

Thanks for your reply. Looking into the installation is a great idea. Most of the installations involve several factors to take into consideration when troubleshooting.

[@taurusgamingofficial4056]

I think the spring of mine was busted😢😢😢

[@yarmongao7823]

How and where to adjust water pressure?