🧑🏼‍🔧How to Troubleshoot Mobility Scooter Battery

[@j5s9cStu]

Brilliant. Great bit of knowledge to have, especially the under load test that shows a faulty battery. Thank you.

[@MobilityDirect]

Glad the video helps! We want to be as informative as possible in all our videos. Thanks for watching and commenting! If you haven't subscribed yet, don't forget to hit that subscribe button to get a chance to win a free mobility scooter.

[@EdwardCanlas-i2k]

Very helpful video on how to know if the batteries are bad!

[@MobilityDirect]

@EdwardCanlas-i2k Thank you so much Edward. We appreciate it!

[@BrienAndreiQuiazon]

Very informative video! Definitely a must watch for battery troubleshooting.

[@MobilityDirect]

@BrienAndreiQuiazon Thanks for watching our video and commenting! We really appreciate it!

[@julius440]

Thank you!!! Great self help tips and very easy to follow

[@MobilityDirect]

@julius440 Thank you so much for watching our video. We love being as informative as possible. We appreciate the support!

[@flitcroft314]

Great video, much easier method to check your batteries. Thank you so much.

[@MobilityDirect]

Glad it helped

[@michaelfowler7874]

Thank you for the great demo! That is very good information that can be applied to a lot of electronic items.

[@MobilityDirect]

Indeed! Glad you liked it. Thanks for the support Michael!

[@rajeshwarijaya2712]

@@MobilityDirect helo my electric wheel chair charger not work how to check

[@kaib1125]

helped me determine my new batterys are not at fault thank you

[@MobilityDirect]

You're very welcome!

[@michaeldominy2084]

Hi, Thank you for your knowledgeable videos, they have helped, have tested my battery as you have shown, I get a very good reading like yours. But, if I take the scooter out to use, the battery indicator quickly starts to show a reduction, there is also a variation in speed, and the indicator goes down to 1/2, 😢have you any ideas as to the problem.?

[@MobilityDirect]

Could be a bad controller or connection somewhere. Hard to tell without having the scooter in hand.

[@hbates3766]

Good video. What kind of scooter is the big royal blue one in the background? Your lift chairs look nice too. What brand are those?

[@MobilityDirect]

That scooter is a Pride Mobility Zeroturn 10 (ZT10). The lift chairs are predominantly Pride and Golden!

[@robertpeterwhite7581]

Just come across your video. Thanks for this. My batteries seems to be charged but then the Green light starts to flash sometimes read the manual for the Rascal Vista DX and recommends Green light flashing (1) Batteries need charging. Done a Battery test and the reading is 27.01

[@MobilityDirect]

Could be that you have a bad controller. Maybe take it in for a tech evaluation next.

[@TheUnhurdof]

Legend has it the man who filmed this video has mastered Jenga.

[@MobilityDirect]

Fact checked, and verified. He also has the world record for highest score in skeet ball.

[@derekthwaytes4689]

Thanks for showing me the easy way to load test batteries as I run a royal 4 and am unsure on the batteries

[@MobilityDirect]

You're welcome!! Thank you for watching :)

[@fredf.5901]

Thank you for your tip, have you seen case where jazzy select 6 with new battery , where charger showing full charge green light, however joystick battery immediately indicator have low battery (first 2 lights red, and orange) , battery measurement 25v (12.8v each). hopefully you have answer please . thank you

[@MobilityDirect]

It's best to do a load test as shown in the video. That will pretty much help you find out if you're batteries are still good. If you're using Sealed Lead Acid batteries and it's already a few years old, it's probably time to change it. Thanks for watching our video and commenting!

[@fredf.5901]

@@MobilityDirect Thank you , it is tricky as the load test for 1/2 mile with middle speed, load reading start 25.4v to 24.3v. the battery acid sealed 9 month old used in house only short distance very little use. the battery read 25 after load test which confused me to thing battery is ok and controller joystick is the problem. I just replace joystick controller as old one was giving error 7 times flashing code which indicate joystick controller. do you think current joystick controller can give error in reading battery charge less than the actual as it reads just first 2 lights red and orange while battery measured full 25v and the charger indicate full charged battery. . thank you again

[@williammajor7361]

I have a Jazzy Scooter that I plugged in the charger and I push the green button on the joy stick and Im not getting no lights to come on. Both lights on the charger come on. But the charger use to get real warm when it was charging but it seems cool when I was trying to charge the scooter. Do I need a new charger and new batteries?

[@MobilityDirect]

I would suggest getting your charger and batteries checked, might be time for new batteries!

[@jamespest4354]

Hello. I just picked up a used gogo traveler. Both batteries where pretty dead and would not charge. So I took the box apart and charge them seperate on 12v and got full charges to test the scooter. I will be using New batteries. My problem and what I was told by the owner. When pressing the lever. When you go pass 1/4 of the way. The motor disengages and goes to a neutral. release the lever hear a click try again. Barely use the lever it moves forward. But go more than that it shuts down. What am I looking for???

[@MobilityDirect]

You need a technician, this is not something you can just easily solve on your own. You may need to get a new controller or throttle module.

[@savannahmiddlebrooks1491]

Very helpful. Exactly what I needed to know.

[@MobilityDirect]

Thanks for watching, we're glad that you found this video helpful!

[@frankdillon6127]

can i replace just one battery?

[@MobilityDirect]

@frankdillon6127 If you've done enough tests to determine that you only need to replace one, you can do certainly do so. Thanks for watching and commenting. We appreciate the support. We also have our parts team ready if you need to get batteries. You can call them at [phone]. Also, you can fill out the parts request form on this page for a quicker response: www.mobilityscootersdirect.com/parts-request

[@richstell1710]

when using the charger should the "key" be off? does it make a difference in charging?

[@MobilityDirect]

The scooter should always be off while charging.

[@cindyrenteria7269]

Brand new batteries. Went to charge left it on charge for two Days. Green light on. But will not charge. Take off light us where it was when i went to charge. So it is not chargring when it says it dies. Tried three different charger..

[@MobilityDirect]

If you overcharge batteries, they will die. Two full days of charging could very well have inhibited them.

[@maggiepenny7003]

I have a deluxe cobra it can read fully charged then goe? to two lit up squares. What is happening.

[@MobilityDirect]

Your batteries do not have the ability to retain a charge. You need new batteries.

[@Jay-nv6qf]

Exactly what I was looking for. 👌

[@MobilityDirect]

Thanks! Glad to help :)

[@Here-2-Learn]

I have a ? The way I understand it is some chargers keep charging even after the battery is charged , which damages the battery. Are all mobility scooter chargers float chargers also? One thing I’ve bought that seemed to help me was a Christmas light timer just cover the sensor for light to dusk pick the hours then I shuts off. The batteries are expensive I don’t want to replace them

[@MobilityDirect]

Some of the scooters come with a "smart-charger" which is designed to stop charging when the battery is fully charged. Which model do you own?

[@josephmirigliano8728]

I love your channel I got to get me a bowl voltage meter I got to get me a voltage meter

[@SergioAicardi]

Thanks Joseph! Happy new year!

[@MobilityDirect]

Thanks Joseph!

[@traceyplows844]

I have a kymco mini comfort and have the problem of the lights going down quickly, I tested my batteries as in your video and voltage was 25.9 and when going forward and back it went down to 25.6 what could be the problem with my scooter? Thank you

[@MobilityDirect]

We are not a dealer for that particular model, so I really wouldn't be able to provide accurate feedback

[@traceyplows844]

@MobilityDirect thank you,you did help me with the batteries, so I'm grateful for that

[@jenniferoddo7169]

My dad has a gogo x scooter. I can not figure out what size fuse for the battery. He is partiality blind and lost it.

[@MobilityDirect]

Give our Parts Department a call at [phone] They can help you find the right fuse/parts!

[@Snakefinger1000]

I purchased 2 new batteries a couple of months ago but they die very quickly I'm lucky if they last a day before they fizzle out, not good..

[@MobilityDirect]

Hi Felix, it could be a couple of things. You could have a bad battery charger which is most likely the reason. You could also have something going on internally that's causing your batteries bad. I recommend seeing what kind of output the charger is giving.

[@jerrymartinez3734]

How long should you charge batteries ?

[@MobilityDirect]

Long enough for the light to turn green

[@shirleydennis1997]

@@MobilityDirect

[@string_bender]

I have a Q600 with relatively new batteries I purchased in March of 2022. The charger indicates it is fully charged but the controller interface appears to be at about 50%. Should I let it charge even though it says fully charged? Also under load test it varied from about 23.8v (FULL Charge) to 22.9. Does that indicate enough variance to be a problem?

[@MobilityDirect]

Sorry but we don't work on complex rehab chairs, only consumer friendly retail mobility products.

[@fredf.5901]

I have same problem , charger showed fully charged and controller show 20%, if you got pro answer please reply to me. thanks

[@KevinsWow]

Hi! My Jazzy Elite 14 recently had new batteries, motors, and gear boxes installed. I charged the batteries over night to full charge. Drove the chair 1/2 mile. Then the batteries died. What could be the issue?

[@MobilityDirect]

Make sure the batteries were charged properly and plugged in all the way. If that isn't the issue, you might want to reach out to someone because it could just be the batteries.

[@brethevenin2324]

I have replaced my batteries a couple of times and the same thing keeps happening which is this the first day I put the new batteries in the scooter runs fine then I plug in to charge the gage says full charge the needle goes all the way to green I have an older go go ultra 4 wheel then I get onto ride and the needle drops right away but just seconds ago it said Full charge. So then I continue to drop rapidly. I have used different chargers and same thing happens. So hoping you can help me figure this out.

[@MobilityDirect]

Have you tried a new charger?

[@sandrazeiler4194]

Please were can find the console for this scooters mobility go go elite traveller

[@MobilityDirect]

Thanks for watching our video and commenting. You can give our parts department a call at [phone]

[@ktsmom99]

I have just bought new batteries for my go go elite traveller plus but I am unable to get one of the battery connectors off the old batteries. I managed to just slip the other 3 off but the last one won't budge. I don't want to force it and damage connectors. Any advice please?

[@MobilityDirect]

You might need to apply some WD40. If not, you can always cut the wire and add a new connector to the wire if you know how to.

[@ktsmom99]

@@MobilityDirect Will that not catch alight? It's the red one so that is live isn't it?

[@MobilityDirect]

@@ktsmom99 it's 12 volts. It will not electrocute you...

[@thekadris1]

Hi my name is Zee I have a jet three ultra mobility scooter for my mom I have put the new I have new batteries and the charger was not working and I have also changed the charger somehow I put it on the light turns green and it was showing the power in the charger but now somehow now when I’m trying to plug in the power the charger is not charging the battery there’s nothing wrong with the batteries I changed them they are brand new there’s nothing else seems to be wrong but the charging thing is not working it’s not charging the battery any advise what should I check please advise

[@MobilityDirect]

You may need a new charger. I recommend calling a tech.

[@AhmedZarrar]

battery show fullly charged. But when i press the lever lights go from green to red and it is very slow on hills. Do i need new battries >

[@MobilityDirect]

Yes

[@AhmedZarrar]

@@MobilityDirect Thankyou for the prompt reply

[@patrinamason1750]

My charger was fine saying full power then it started dieing no power .when I charge it's says charging but the fan stops is that supposed to do that .

[@MobilityDirect]

The charger is going bad, you will need a new one. We carry many on our website for sale on the following page: www.mobilityscootersdirect.com/more/replacement-batteries-and-chargers/battery-chargers.html

[@jermaineyoung1214]

So, if one of the indicator lights go out after only going a few blocks.Its safe to say the battery needs replacing ?????

[@MobilityDirect]

Yes, most likely that is due to the batteries going bad.

[@jermaineyoung1214]

@@MobilityDirect Thanks, I already purchased upgraded batteries for my scooter.

[@tamiprang]

if i chARGED THE BATTERY OVERNIGHT AND MY VOLTMETER READS 27 IS THAT NORMAL? YOU SAID 25 WAS TYPICAL IN THE VIDEO

[@MobilityDirect]

27 would be fully charged.

[@sherryleeelliott7138]

Scooter is charge but won’t move is a possibility one of the circuits is disconnected because they don’t move forward or backwards but it keeps on beeping

[@MobilityDirect]

how many times is it beeping? Watch this video to better understand the beep codes and what they mean: kzbin.info/www/bejne/hnOVe6agip6gaaM

[@christophertheisen6240]

Mans said to give it some "Gas" at 5:49 🤣😭💯 bro it's a electric scooter their ain't no gas my boy.

[@MobilityDirect]

When you are a lead footed former race car driver, that's the only terminology you know for using a throttle. LOL 😂😆😂

[@harrysavage2596]

Great to know

[@MobilityDirect]

Thanks for stopping by Harry!

[@themobilityguy]

Great video !

[@MobilityDirect]

🙏 thanks, you have some cool content too!

[@stephanierobinson2053]

My ewheels 36 scooter is reading full then I get outside and it dies. The battery pack is reading green only help plz

[@MobilityDirect]

You need new batteries

[@stephanierobinson2053]

Thank you so much 💓

[@eazybaby5094]

Hi! I recently got a brand new Drive three wheel scout scooter and assembled it. The scooter will not start. Im aware it should be charged overnight when you first get it, but is it odd that it didn’t start or do anything *at all* ? I have it charging now, and the charger shows a solid red light which means it’s supposedly charging, but the scooter and battery itself show no signs of charging.

[@MobilityDirect]

You probably just need to connect the battery to the unit. They ship with the batteries disconnected most of the time.

[@cliffbird5016]

depending on the battery they usualy only last 3 to 5 years. so have to replace them anyway. My batteries look like their starting to go and they r less than 2 years old. should get 35 miles out of 1 charge but now its more like 10 miles. ive also noticed the speed drops as well as soon as 1 bar is gone out of the 6. my scooter has a digital speedo so can see how fast im going. Even though its supposed to be restriced to 8mph when i 1st got it brand new it was doing 13mph. now its 8mph til the 1st bar goes then it drops to 7mph. before even when the battery was nearly dead the speed didnt drop. lots of dif advice out there. some say charge the batteries after every trip even if its only a 20 min charge. others say dont charge them till the battery is nearly dead. others say charge them up over night even if u didnt use the scooter that day. prob is bateries have life cycles. the more often u charge them the quicker they fail. they can only be charged a set number if times before they start to fail. It costs more but ur better off going for the higher amp battery's as they last longer if their is an option. like my last scooter had 50mah batteries and that could do 30 miles on 1 charge. but when they went i couldnt afford those batteries so got the normal batteries for that scoooter which were 30mAh and they only did 30 miles on a charge. my current scooter has 75mah as standard 100 as optional extra. another thing is u need to keep the batteries warm but not too warm as that effects their performance. IE during the winter they will go flat faster and less speed. same during the summer if it's a hot day. optimal temps r around 20c for best range and speed.

[@MobilityDirect]

Thanks for the comment!

[@TheGizmo47]

great video

[@MobilityDirect]

Thanks!

[@MobilityDirect]

Make sure to subscribe to our channel!

[@valmoore3199]

I want to know about the key batteries

[@joypurslow2322]

6A

[@MobilityDirect]

What do you mean?

[@Oly6t1]

There's got to be a better way, Who wants to be paranoid about not running your battery too far down. Engineering Fail!..Thanks for the Video

[@MobilityDirect]

These batteries are not hard to maintain, you just need to keep an eye on the charge level.

[@valmoore3199]

My blet on the battery as come out what do I do

[@MobilityDirect]

I'm sorry but we're not sure what you mean by "blet". Could you please explain?

[@georgehare2915]

my 350$ scooter is a FORTRESS 2000 bought used over 5 years ago for 350$ can now?? battery purchase replacement is 2 x $200 10 min job 48km range but i never tried to find that but can go for 5 hrs on my shopping trips then i head back home in winter temp - 5C is my limit in -5c i did notice power drop so headed back home with grocery goodies, . cold weather cause i summised tire's and 2 wheel replacement 400$ tech came to house and did it

[@MobilityDirect]

Awesome! Thank you for commenting!

[@nathaliewade752]

my scooter is dead sniffs wont charge how can i save it?

[@MobilityDirect]

You will need new batteries, please call our parts department at [phone]

[@annebailey6390]

Please help my automatic folding mobility scooter has folded down and I cant unfold it the battery has died. Cant get to plug to charger because its folded .can anybody help ? . It's a 3 wheel Drive folding mobility scooter. Thanks in advance .

[@MobilityDirect]

I would check the user manual for a manual release.

[@trevorjones2264]

Fitted new battery's to go go scooter no lights showing battery's fully charged

[@MobilityDirect]

May be a bad controller or connection somewhere under the hood. Check out our complete tare down video. kzbin.info/www/bejne/nKTNnnxvnLCpgc0

[@montyreeves3036]

I have an invacare scooter and get nothing when I turn key on

[@MobilityDirect]

You most likely have a bad battery or you have some sort of connection issue.

[@georgehare2915]

as soon as he said go go i was outa there. i have 12v gel over 5 yrs useage so far as for batteries only important thing is to be certain replacements are same type NO ACID ONLY GELL TYPE,

[@MobilityDirect]

Gel batteries are certainly better if you want to spend the extra money.

[@jasongooden917]

Sounds like by battery is done. There goes $1000 dollars

[@MobilityDirect]

What kind of Mobility product do you have?

[@speedfreak8200]

Give it some throttle, not gas

[@MobilityDirect]

lol, I know but we're on the Mobility Direct race team. Saying gas sounds better! kzbin.info/www/bejne/babIomptqLCqbNE

[@kanubis75]

BAD AUDIO ...can't hear a thing

[@MobilityDirect]

That's strange, I can hear it just fine. It's a audio setting on your device?