How to use activity types (such as Customer Touch Points) when doing process mapping

A business process is a chain of activities. See how to set specific activity sub-types with the Gluu platform to show if each activity is a Customer Touch Point, System, Business Control, Risk or Document. This lets you show e.g. Risks very clearly across your process hierarchy.
#processmapping #activitytypes #customertouchpoints #businesstips #optimization #streamlining #workflow #efficiency #productivity #smallbusiness