How to use Touch Control on the Sony WH-1000XM5 Wireless Noise Cancelling Headphones

[@philankes41]

It's a pity that you have to find out how it works. There was no information in the package. I just bought it and have to search the Internet for information. Just found it today. This is how SONY corporations work. Selling a product without explaining how it works.

[@YourboiPancho]

There’s tutorials in the app you use to connecting your headphones

[@steven5820]

Oh brother

[@jesuscervantesj82]

Lmao did you even use the tutorial in the app that shows you how the controls work

[@INXZZZ]

Why do I have to spend 1:09 of my time watching a video tutorial on how to use them?. A 20 page booklet would have been more convenient. I'm furious! ( sarcasm included)

[@ChosenVoice77]

Lazy takes no time going to KZbin

[@RaginYak]

Please integrate "mute" option for mic with custom button via firmware update if possible. that would be epic.

[@Bestestboii]

Would be dope if they changed the battery check feature for mute instead

[@GreenTeaMania]

please id love that

[@dimash244]

As someone who owns these headphones for almost 1.5 years, i can tell you that once headphones get warm this side panel starts to activate randomly. It gets to the point of being unbearable! I have it turned off 90% time because how annoying it is. Can't fix it, tried firmware updates. Reinstalled. Reset to factory - nothing helps. After wearing them for a couple of hours panel starts to go crazy! Very unfortunate, as I love the sound quality and noise cancelling. I would not recommend buying them if you plan to wear them for long periods of time.

[@SonyEuro]

Hi Dima, we're sorry to learn that the touch panel of your Sony WH-1000XM5 headset has erratic behaviour when it's warm, and we'd like to assist. Please check this link to attempt to fix this issue: cutt.ly/RwN3EIYx, if the issue persists, you can try to reset the headset: cutt.ly/NwN3Rt6u or initialize it: cutt.ly/5wN3RQCc ^Mazen

[@zooofsocks1924]

In the same boat at the moment, stupid beep gets unbearable. Would not recommend these headphones either.

[@WatchDSSID]

Very concise and easy to understand video - WELL DONE SONY!

[@SonyEuro]

Hi, we appreciate your feedback of course and we've passed it along to the proper channels. We take into consideration all feedback to improve the performance and quality of our products to suit your needs. ^Mennah

[@swlardk5072]

Sound leaks so badly from the headphones is that normal? Or is there something to fix it?

[@omideixis]

i hate that there arent actual buttons AND that you cant turn off the annoying chime that plays whenever you use the touch control. returning my pair for this. turning up the volume shouldnt play an irritating sound for every swipe.

[@SonyEuro]

Hi Omi, we're sorry to learn that the product didn't meet your expectations, we'll make sure to pass your feedback through the proper channels for future consideration. ^Hanan

[@Dawood4]

The touch controls are so absolute infuriating. Its cold here the majority of the year and I wear gloves. making it useless. Even without gloves, why would I want something that only works 70% of the time. Actual buttons are more robust and probably cheaper to manufacture. Just because it's available, doesn't make it the best solution. This the same reason no one wants touch only controls in their car

[@SonyEuro]

Hi, we appreciate your valuable feedback and we've passed it along to the proper channels. We take into consideration all feedback to improve the performance and quality of our products to suit your needs. ^Mennah

[@brockelley09]

Probably operator error. Mine work exactly how they should.

[@Dawood4]

@@brockelley09 Yours work with gloves?

[@4gang_1lh39]

@@Dawood4 yea with gloves, without 100% of the time

[@user..547]

Watching this video with them on is pretty cool

[@angelsunshine885]

how to turn off touch beeps on xm5 when touch controls are disabled?

[@SonyEuro]

Hey Angel, you can switch the voice guidance off using the app, please check this link for more info: bit.ly/3VtzO2b. ^Hanan

[@angelsunshine885]

@@SonyEuro Even after disabling "Touch sensor control panel" & "Notification and Voice Guide", it still plays the beep when I touch the touch panel. It it VERY irritating while I lay in bed with headphones. Defeats the entire purpose of noise canceling when headphones themselves make unwanted touch-beep noise. There are MANY-MANY people complaining about this if you look in reddit or other fourms. Please fix this ASAP! Also, can I customize any button to activate/deactivate the touch panel?

[@SonyEuro]

Hi Angel, you can disable the Touch Sensor Control completely by opening the Sony | Headphones Connect app > System tab > set the Touch Sensor Control Panel to Off. Unfortunately, not all the notifications can be disabled. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration. ^Mazen

[@SonyEuro]

Hi, we're not entirely sure what you mean. Could you clarify your question please so that we can help? We can also confirm that these headphones are supplied with a headphones cable, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on as clarified here: bit.ly/3UdicFx. ^Mennah

[@alisa1847]

Is there any way to mute the touch sensor control? It makes this annoying da-ding sound when you change the volume or pause the music xd

[@ss0064]

In love with these headphones. Amazing!

[@SonyEuro]

Hi, Speak-to-Chat is a feature that allows the headset to pause or mute the music playing when it picks up the other person's voice on the microphones, making it easier to hear. More details can be found here: bit.ly/3wpiDD0 ^Mennah

[@rahullakhanpal_]

Sorry but hate these headphones due to super ambiguous features. Not recommended

[@Sey357]

WOW 👑 SONY GOD FOREVER#1 ✌️ 👑

[@rizzoli7]

Hello! I just sold my Bose 700s and bought the XM5s. Question, since I am new to the Sony atmosphere (I've owned the QC Bose family up to the 700s since 2014). The volume slider is becoming a little annoying for me. The sensitive to up the volume or lower it is super low. With my 700s, I used to slide it up to max volume with one-two upward swipes; it takes me like 10 swiped upward just to increase the volume. Is there a way to fix this? The app is extremely confusing, where is the level for NC at? thanks!

[@SonyEuro]

Hi Carlo, we're sorry to hear that you're facing difficulties using the headphones! You can swipe up repeatedly until the volume reaches the desired level. For more details about using the touch sensor control panel, check out the following link: bit.ly/3M3yxZd. Also, you can press the NC/AMB button to change the settings of the noise canceling function as illustrated here: bit.ly/3t8Ea1P. ^Mennah

[@rizzoli7]

@@SonyEuro perfect, thank you!

[@SonyEuro]

Hi Carlo, you're most welcome! Feel free to get back us whenever needed, we're always here to help. ^Mennah

[@Luxalpa]

@@rizzoli7 You can also swipe up and hold for it to gradually increase the volume until you let go.

[@AD-oy8nm]

@@Luxalpa thanks!

[@goblogagsj]

is there apps for windows to customize the xm5?

[@enzomichaeldiessl1388]

sometimes mine don’t work at all? Does anybody know why?

[@TeamofMe]

Just received my headphones today and the gestures will not work even though the gesture button is switched in

[@jaazzzyyyy]

This is the best headphones I ever had, and the most expensive one. But it's worth it.

[@TorbenHyldgard]

A think I can't figure out. When I make a sound/noise, my headset turns off. Please help me out. (I am an old guy.) ;)

[@SonyEuro]

Hey Torben, can you try to turn off the speak to chat function: cutt.ly/EexihHaW. If you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Maryam

[@TorbenHyldgard]

Hey, You are my hero of the day, no the week. Thank you very much. :)🦸

[@SonyEuro]

Hi Torben, you're most welcome, feel free to reach us again when you need, we'd love to help.^Omnia

[@emmaarnaudesign]

Hi, just purchased this one! SO far, so good, intelligent headphones. The NC/AMB button, how do we know which mode it is? I don't get it

[@SonyEuro]

Hi Emma, we're glad to hear it! Regarding the ANC button, when you change the mode, you'll hear a notification sound. You can find more info here: cutt.ly/uwOp23K2. ^Hanan

[@SaikoPujadas]

Hello, how can I turn off the beeping sound when I use the Touch Control ? (When I tap on the right panel, there is a little sound that inform me that I have clicked, I want to turn off that)

[@SonyEuro]

Hi Saiko, we're afraid that there's no option to disable that sound as it's within the device's specs ^Omnia

[@yukigiro17]

​@@SonyEuroI'm going to return mine for this. It's an annoying beep.

[@Jakes_psyche]

Please please add a 10 minute-turn-off timer, I take them off leave them then put them on the next day and then hear battery empty🪫 a simple software update would fix these and make them so much better

[@alcibiade1896]

Very well done, thank you!

[@hackervirus56]

Sony, please add a mute button. It would be perfect to double press the power button to achieve this.

[@SonyEuro]

Hi, thank you for reaching out. The headset has the Speak-to-Chat feature that pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear, if you want to know more about that feature you can check this link: bit.do/fVux5. Rest assured, we'll pass your feedback to the relevant channels for future consideration and development. ^Elshahat

[@hackervirus56]

@@SonyEuro Thank you for your response, it's very appreciated. I'm not talking about that, I'm referring to muting the microphone during a phone call. I use this headset for business and a mute function is very critical to most people in my use-case.

[@SonyEuro]

Hi, thank you for your reply. We'll pass your feedback to the relevant channels for future consideration and development. ^Elshahat

[@hackervirus56]

@@SonyEuro Thank you

[@bassax7045]

please SONY add the app for PC , not everyone has a smart or i- phone , no need for one with a laptop and gaming PC , but i like to use these headphones too . dont need to be a genius to come up with this yourself SONY !!!

[@CharlotteAgee-p8y]

Anderson Christopher Lee Robert Martin Michelle

[@Metonyacakali]

hello, is it normal to get white noise when I turn on the ANC to block low frequency sounds?

[@holy_marijuana]

I wanna know too

[@Kevfactor]

2 2 figures to turn the mic junk off

[@ToniLixSim]

everything on 1 minute :) just app settings need a new video :D but good, iwas wondering if it have memory inside so i can use cable for that but was not how i thought, or how other lies to me 🤣

[@devinmichaelroberts9954]

Why do i feel a lot of ear pressure when i use them.. as soon as noise cancelling turns out if feels like a suction cup on my ears and my ear drums feel like they are going to pop. I cant even use these headphones? There should be a way to calibrate the noise cancelling

[@SonyEuro]

Hi Devin, the headphones calibrate the ANC all the time automatically, you can find more info here: cutt.ly/QwXKZREM. Also, wearing the headset correctly is essential, you can find more info here: cutt.ly/BwXKXbA0. If you experience discomfort while using the headset, stop using it immediately, and contact us: cutt.ly/q8P6ehW. ^Hanan

[@deputyvanhalen6386]

How do I connect the headphones to my LG OLED tv via my samsung s8+ phone? On the Sony XM5 app there is no selection feature of "connecting device to:"????? The Sennheiser M4 headphones app on mobile phone allows you to select what you want to connect to after you have PAIRED with devices.?!?!?! The only way I can listen to my tv on the Sony XM5 headphones is by selecting them on my LG OLED TV!?!?!?!.!! Which is a pain

[@TH-tl8hy]

Why did you use unlicensed music for this video? You can hear the audio watermark periodically throughout the video. 😂 That is stealing, and it's pretty sad considering Sony is a massive corporation that can afford to license a short music track.

[@primal9238]

Yeah... mine's causing issues whenever I make calls. I'm using a headset but it's automatically trying to do something with it's own call functionality. Causes the sound to just cut in and out. As long as I don't talk it's fine but if I talk it cuts off sound on the other end. Obviously some weird setting issue. Personally I wish there was an option to turn all these features off and on. Constantly accidentally hitting the headphones and hitting some button or another.

[@Mr48two]

0:20 this would help with that bro. Thats what im here for too. Idk why it does this during calls.

[@Billybig55]

MY SONY WH-1000XM5 ARE BLEEPING NON STOP EVEN THOUGH I HAVE TURNED OFF THE TOUCH PANEL ON THE HEADPHONES APP! BUT STILL THEY BLEEP LIKE CRAZY EVEN THOUGH THEY ARE NOT BEING TOUCHED!

[@SonyEuro]

Hi dal, we're sorry to hear that! You can turn off voice guidance using the Sony | Headphones Connect app: bit.ly/3xbVeFn. If that's not the problem, try resetting & initializing your headphones as shown here: bit.ly/3j9AhHB & bit.ly/3zKP0PD and let us know the outcome! ^Mennah

[@Billybig55]

@@SonyEuro I HAVE TRIED THAT! AND I HAVE TRIED EVERYTHING ELSE! BUT NOTHING WORKS! STILL NON STOP BLEEPING! IT IS DRIVING ME FUCKING MAD! 😠 😡 👿

[@SonyEuro]

Hi Dal, could you elaborate more on the issue so that we can help? Is the peeping noise a response for touching the sensor by mistake, for example? Is it a battery level announcement? How often does it happen? Does it happen in certain cases? When did it start? Please provide the maximum details so that we can offer the right next course of action. Also, which software version is your headset on? ^Hanan

[@Billybig55]

@@SonyEuro IT STARTED THE FIRST WEEK I BOUGHT THEM! I DOWNLOADED THE SONY HEADPHONES APP AND SWITCHED OFF THE SENSOR TOUCH PANEL AND SWITCHED OFF THE VOICE ASSISTANT AND THE ADAPTIVE SOUND CONTROL AND ANYTHING ELSE THAT WOULD MAKE THEM BLEEP BECAUSE I DON'T WANT ANY DISTRACTIONS! I DON'T EVEN TOUCH THE HEADPHONES BUT STILL THEY MAKE THE BLEEPING SOUND ALL ON THERE OWN! I ALWAYS FULLY CHARGE THE HEADPHONES BEFORE I USE THEM! I DOWNLOADED THE LATEST VERSION OF THE HEADPHONE APP FROM GOOGLE PLAY VERSION 9.5.0 BUT STILL THEY BLEEP ALL OF THE TIME!

[@SonyEuro]

Hi Dal, Could you confirm where did you purchase the headphones from and your current location to be able to advise further?^Omnia

[@bluemagic3800]

I have to say this. for a $400 headphones the volume controls suck. a simple wheel in the left would've been much easier to use. Everything should've been on the left side instead of the right

[@SonyEuro]

Hey, we're sorry to hear this is how you feel, we've raised your feedback as a voice of customer to the concerned team for future consideration. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.^Maryam

[@someonesomeone8583]

I agree that it should have a manual. I have gotten manuals with everything I buy even cheapo chinese stuff. These headphones are premium theres no excuse. No reason I should not even be told what app I download either. Theres plenty of fake apps out there. How am I supposed to know if its legit.

[@SonyEuro]

Hey, Can you please PM with more details about your issue so we can assist you further? ^Michael

[@jerryeisner1]

The video should have somebody who can explain and demo. The animation is way too fast and disappears before anyone can even try it out while watching it. That is a waste of time and a HUGE disappointment for anyone who spent the hundreds of dollars on the EM 5's.

[@SonyEuro]

Hi Jerry, We highly appreciate your valued feedback, we are always delighted to hear from our customers. We have flagged your feedback as voice of customer, to the concerned team for future consideration. You can also check the online Help Guide of the WH-1000XM5 on the following link, to learn more on how to use all the features mentioned in the video: cutt.ly/wwglNpx6 ^Mazen

[@1985grega]

I have a problem @sonyeuro. When i am using my headphones, if phone is ringing and i dont hear ringing sound in headphones. How to fix that ?

[@SonyEuro]

Hi Trel, we're sorry to hear that the touch gestures are not functioning, We'd like to highlight that you cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the touch sensor control panel. On how to wear the headset, kindly check this link: bit.do/fU8M7. To Control the audio device when connected to the headset via Bluetooth connection, kindly check this link: bit.do/fU8M9. If the headset doesn't operate properly, kindly check this link: bit.do/fU8Na. If the issue still persists, kindly reset the headset from this link here: bit.do/fU8Nb and initialize the headset from this link here: bit.do/fU8Ne. ^Elshahat

[@JohnDoe-fd4xc]

Please let us mute from the app the annoying beep sound when sensors are dissabled. Minor neck movements trigger the sound.

[@SonyEuro]

Hi Jennifer, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration. ^Omnia

[@bobbyvalentine5715]

Mine suddenly the left speaker didn’t have sound.

[@Hobnockers]

How do you activate the headphones microphone when recording a video on the IPhone? When I record a video it is using the iPhone microphone instead of the Sony headphone microphone!

[@ohhitsir-_-4236]

My headphones keep pausing every 30 seconds without me touching it how do I stop it

[@SonyEuro]

Hi, we're sorry to learn that your headset keeps pausing every 30 seconds without touching it. Please try the following steps to attempt to fix this issue: - Update its firmware: cutt.ly/kwH4ymdN - Reset: cutt.ly/kwH4yZ0J - Initialize: cutt.ly/wwH4om8o ^Mazen

[@hossamelgebaly]

Is there any mute button? Its really needed when we're far from laptop and need to be muted quickly

[@SonyEuro]

Hi Hossam, if Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. When the headset does not detect the wearer’s voice for a certain period of time, the Speak-to-Chat mode ends automatically. If you want to end the mode before that, use the headset buttons or touch sensor control panel. ^Mazen

[@pirunerichwatjanasit4746]

how to switch between device

[@SonyEuro]

Hi, you can switch between devices on the Sony WH-1000XM5 by following the steps in this link: bit.ly/3Dwphfo ^Elshahat

[@Jakes_psyche]

How do you turn this shit off it keeps beeping every 3 seconds because of my hair

[@SonyEuro]

Hey Jake, we're sorry to learn about your issue. You can know how to turn off the touch sensor control panel using the headphones connect app using this link: cutt.ly/eeR20hgs, furthermore regarding the turn-off timer we managed to raise your concern as a voice of customer note for future upgrades.^Michael

[@joanneclay3240]

Why des it turn itself off when I'm using noise cancelling?

[@mellowrex503]

The touch controls don’t seem to work with a wired connection. Is there a fix for that?

[@SonyEuro]

Hi there, that mainly depends on whether the headset is turned on or off. Could you elaborate more about the functions that you want to enable using the touch controls while having the headphones cable connected to the headset?^Omnia

[@galacticwarrior7573]

The touch sensors are nice in theory but wen I’m active it always turns off bcuz if u touch the right side it just turns off

[@SonyEuro]

Hi, we're sorry to hear this. We recommend following the steps below to resolve the issue: - Follow the steps here: bit.ly/43EUKpr - Reset: bit.ly/3D1iRUC -Initialize the headset: bit.ly/3IZyekb Let us know the outcome, and where are you based? ^Hanan

[@deputyvanhalen6386]

Also why does LDAC not function when 2 devices are connected simultaneously? It makes me not want to connect 2 devices simultaneously because I think LDAC is something good to have?

[@SonyEuro]

Hi, thank you for reaching out. To connect this headphones to a TV, the TV needs to support the Bluetooth profile called A2DP for it to work: bit.ly/3UHJnsF. So, if your TV supports Bluetooth, and it got the Bluetooth profile A2DP, then it should work: bit.ly/3DzS6HF. However, you cannot change between the paired devices using the application. Also, when [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. The codec is automatically switched to the connection by AAC or SBC: bit.ly/3TlqVVJ. ^Sawy

[@deputyvanhalen6386]

@@SonyEuro hello, My tv has got the Sony XM5 registered as an option when I use the tv remote and go into tv settings. But it would be easier to open the Sony App and connect from there. Otherwise it means putting phone up/down and then tv remote up/down...plus have to pause tv whilst doing it. The Sennheiser M4 App is convenient on that point. But I am really liking The Sony XM5. ALSO... I know about LDAC and the other codecs...But LDAC is the better codec!!?!?!?! So I would be missing out if I have 2 devices connected at same time then! It's ok to say I would be a step down because The Sennheiser M4 doesn't have LDAC, although it has something else which isn't as good as LDAC. Thanks for the reply.

[@SonyEuro]

Hi, thank you for reaching out. We'll pass your feedback to the relevant channels for future consideration and development. ^Elshahat

[@Autisticmusician715]

The videos are super helpful to know more about the product

[@SonyEuro]

Hey Hannah, we're glad to hear this! If you need assistance, don't hesitate to contact us anytime. ^Hanan

[@NoBodyO2TheG]

My remove headphones to pause won't even work anymore! Just got these about a week and half ago. Sometimes the gestures does another thing than what I want. And sometimes the touch panel will just stop working and have to reconnect wtf man. Finally fou s a good anc, comfortable headphones and they so glitchy!

[@SonyEuro]

Hi, we're sorry to learn that the wearing detection function and the touch panel are not working correctly on your Sony headset. Please, confirm the model of your headset to be able to assist. ^Mazen

[@andrese.a.1448]

Compre mis audífonos sony y no he podido emparejar para que suenen los 2, no se que hacer

[@SonyEuro]

Hola Andrés, te recomendamos seguir esos pasos: cutt.ly/Uec0iT4F cutt.ly/Oec0i51D (copia y pega el enlace en tu navegador). Un saludo. ^Amira

[@samcasey5143]

Noise* Thanks for the video though.

[@rihabb8124]

Hello, Will these work with a Samsung Galaxy Tab 3 (SM-T310) Its old and everything but I just want to know if these will pair and work with it. Waiting for your response.

[@SonyEuro]

Hi Rihab, If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) AVRCP (Audio Video Remote Control Profile) For more information, you can check this link: cutt.ly/L0zEBP0 As we don’t test our products with all other manufacturers, we cannot guarantee their functionality. However, you could ask other members of the Sony community if they have successfully used such devices with their Sony WH-1000XM5 here: cutt.ly/G20zU2c ^Elshahat

[@v3creations911]

when we are over the call the surrounding sounds is huge to the other end caller than my voice. Is there any feature to correct this

[@SonyEuro]

Hi, noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call: they will potentially hear background noise, you can find more info here: bit.ly/3ovm6zD ^Omnia

[@ldizzy86]

Can someone help me and better explain all the equalizer features on this. I just bought mine today. And i just want my music crispy clear and my movies and tv shows to be epic. I thought you could switch the noise canceling to different levels not just turn it on and off

[@SonyEuro]

Hi Lydel, you adjust the sound quality of your WH-1000XM5 headphones by using the equalizer in our Sony | Headphones Connect app. Just go to the Sound tab, then select Equalizer, and you'll gain access to equalizer presets, or you can customize it yourself depending on your taste. Also, you can control the amount of noise cancellation in the Sound tab as well when you select Ambient Sound Control. You can find the full interactive guide for this app here: cutt.ly/Owcj2Ppx ^Mazen

[@BluSouthpaw]

Can you add a feature to turn off the “beep” you hear anytime you use the touchpad?? (E.g. swiping up the volume, it’s so annoying)

[@SonyEuro]

Hi, thank you for reaching out! We'll definitely pass your valuable feedback about the beeping sound through the proper channels for future consideration. ^Hanan

[@Anour-rf3yf]

Bon Bluetooth 😅😅/😀😀

[@kloudzsv3269]

By touching the right side on a certain angle i managed to speed up/fast foward a song how do we do it so i understand it better?

[@SonyEuro]

Hi KloudZ, we recommend checking the Help Guide on the following link that explains how to control the connected device: bit.ly/44Xw79c. ^Hanan

[@LuoyangTeddy-e1x]

finally figure out after half a year

[@teachmehowtodoge1737]

Double pauses but does not unpause. Scam!

[@claumars2578]

Double tap again

[@alexadame4828]

Could use a pause function. Maybe using 3 fingers or something.

[@SonyEuro]

Hey Alex, to pause, and play, you need to double-tap as described on the video 00:04. ^Hanan

[@Enmashvy]

I wonder can I use touch control when I connect the wh xm5 with laptop?

[@SonyEuro]

Hi, yes, you can use them when you're connecting the WH-1000XM5 to devices by Bluetooth, you can learn more about the unit from here: bit.ly/3OvN5D4 ^Omnia

[@tristanvliet]

Does it work with youtube video

[@SonyEuro]

Hi Tristan, yes, any content on your device should work normally. ^Hanan

[@fckaikilekiki8319]

Génial Sony et le casque super génial 👍👍👍👍❤️❤️❤️❤️👍 j adore et vous recommande toussssss 👍👍👍👍👍❤️❤️❤️❤️

[@xflyingtiger]

What is speak to chat?

[@Abdulrahman-xx3iq]

Quick question, after connecting to 2 devices all features stopped, is there a reason?

[@SonyEuro]

Hey Abdulrahman. Thank you for reaching out. You can check this link that will guide you through multipoint connection features: bit.ly/3ykkivA and let us know the outcome. ^Elshahat

[@gilmercina3320]

Falta mejorar el diseño. El diseño es negativo.

[@walterweber1966]

Why is the batterie-level not in percent but only 10-percent steps -- what is the reason for that

[@SonyEuro]

Hi Walter, the remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases, as it can be used as a rough estimate. However, displaying the battery percentages on your phone screen depends on the connected device. For more details, check out the following link: bit.ly/3xcgtrV. ^Mennah

[@dammitau]

When I have two devices connected (e.g. iPhone and Windows 10 laptop); how do I control the volume etc using touch control? It doesn't seem to work on either device and I can't prioritise one in the app.

[@SonyEuro]

Hi Damian, could you ensure that the connected devices support the AVRCP Bluetooth profile which allows controlling the audio device as clarified here: bit.ly/3bk2gR1? Also, are you able to control the connected device if the "Connect to 2 devices simultaneously" feature is turned off? ^Mennah

[@kallenrazz1290]

is there a way to turn off noise canceling with the touch?

[@SonyEuro]

Hi Adrian, no, the noise cancelling can be turned off using the NC/AMB button only, you can check this link for more info: bit.ly/3G2qDP1 ^Omnia

[@pneron2032]

Please add a fast foward/back touch!

[@shoeboxproduction]

🥶

[@hkhj7265]

Is there any way to turn off the tap settings I hate it

[@SonyEuro]

Hi hk Hj, yes, you can turn off the touch sensor using the app as described here: bit.ly/3EuXYTr. ^Hanan

[@bbnCRLB]

Does noise cancelling still work during calls? This was a problem in the xm4.

[@SonyEuro]

Hi BBN, thank you for reaching out! Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call, they will potentially hear background noise: bit.ly/3ntb6jm. ^Sawy

[@dianaamgad5994]

add it for pc

[@SonyEuro]

Hey there, we highly appreciate your valued feedback, we are always delighted to hear from our customers and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.^Maryam

[@echezonaazubike8054]

amazing

[@georgebee3090]

Just got my headphones. When pressing the NC/AMB button it doesn’t cycle through to turn noise cancellation off like it does in the video. If noise cancellation is off and I press it, no matter how many times I press it it just switched between noise cancellation and ambient sound! How do I turn off noice cancellation with the button on the headphones? If this is like the Bose 700 where I need to use the app on my phone to turn noise cancellation off again I’m going to be returning these and getting a different brand.

[@SonyEuro]

Hi George, each time the NC/AMB button is pressed, the function switches as follows. Ambient Sound Mode: ON Noise-canceling function: ON You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button: bit.ly/3U3Kz94 Noise-canceling function: ON Ambient Sound Mode: ON Noise cancelling function: OFF/Ambient Sound Mode: OFF Noise-canceling function: ON Ambient Sound Mode: ON Ambient Sound Mode: ON Noise cancelling function: OFF/Ambient Sound Mode: OFF Noise-canceling function: ON Noise cancelling function: OFF/Ambient Sound Mode: OFF ^Elshahat

[@georgebee3090]

@@SonyEuro MANY MANY MANY THANKS!!!!! 🙏🙏🙏♥️♥️♥️♥️♥️

[@SonyEuro]

Hi George, you're always welcome. If you ever need support, feel free to reach out again, and we'll always be there for you. ^Elshahat

[@JohnDoe-fd4xc]

How can I disable of a these gestures except for the up or down volume?

[@MsVamPireChic]

These controls are so inconsistent. I often wrap my hair in a scarf or wear a cover at night and I can’t use the controls when I do. That’s extremely ridiculous and inconvenient for someone like me who wears covers over their head.

[@Josue166]

hahhahah you're hilarious ... but truthful

[@MsVamPireChic]

@@Josue166 how is it funny 😭

[@VictorMinchihLee]

Do you cover the controls with the scarf or cover? If so, do you understand that the controls are capacitative touch? It’d be a bit like someone complaining about not being able to use an iPhone while wearing standard gloves or mittens. Of course it won’t work if not used in the intended use case.

[@MsVamPireChic]

@@VictorMinchihLee My point still stands because that means it doesn’t work for people with hair needs like my own. I can’t just leave my hair out or it will become a dry, frizzy mess. I have to wrap it and it’s ridiculous that I can’t use the controls on my headphones because of that.

[@MsVamPireChic]

@@VictorMinchihLee And no, I don’t cover the controls. I put my cover on and then put the headphones on top and sometimes it doesn’t work. It’s been better lately but still inconsistent.

[@ismayilahmadov9703]

Hello. I bought this headphones almost a year ago. It worked perfectly well, until your new software update for iOS. It started to pause the music, turn down the volume and turn on Voice Control. The headphones have never fallen off my hands and worked great until the last couple of days. Speak to the chat and ANC is off. I use iPhone 14 Pro. What would you recommend to do?

[@SonyEuro]

Hi Ismayil, we're sorry to hear this. We recommend following the steps below to resolve any issue: -Clean the headset: bit.ly/45lfGDr -Make sure it is fully charged: bit.ly/43kUMmB -Make sure it is updated: bit.ly/3WjnwIp -Reset it: bit.ly/3D1iRUC -Initialize it: bit.ly/3IZyekb -Test with another device. ^Hanan

[@ismayilahmadov9703]

@@SonyEuro I made all of the mentioned. After reset and initialization it paused the music again. What would you recommend to do?

[@SonyEuro]

Hi Ismayil, we're sorry to learn that you're still experiencing the same issue after the provided steps. Just to confirm, did you try testing the headset with another device? What was the outcome? What is the exact date of purchase of this headset? ^Mazen

[@ismayilahmadov9703]

@@SonyEuro Date of purchase is November 29, 2022. Actually it works well, until I switch from Wi-Fi to Cellular mode. Then it repeatedly pauses and resumes music until I interfere. I didn't try this headphones on another device, but I use Airpods Pro and I don't have any problem with them

[@SonyEuro]

Hi Ismayil, can you try to test them with different devices and check, like Android devices, or a computer for example? Also, can you confirm if this issue happens with all media sources on your phone, or only one app for example?^Omnia

[@hakimcahyo]

Still no mute button :(

[@SonyEuro]

Hi Hakim, we'll make sure to pass your feedback through the proper channels for future consideration. ^Hanan

[@g-dd-were5763]

Why there are clicking sounds when I’m touching those buttons here?

[@SonyEuro]

Hi G-D, could you elaborate more? What are the buttons? And what's the model number of your devices? ^Hanan

[@g-dd-were5763]

@@SonyEuro 1.1.3 I just updated, iPhone 13 p. The sound of clicks is when I press the right earphone to pause, play, volume +-, forward, backwards

[@SonyEuro]

Hi G-D, can you try and reset your headset from this link: bit.do/fVc4Z, as well as initializing your headset to restore factory settings from this link: bit.do/fVc43. Can you try and connect the headset to another device and reply to us with the outcome. ^Elshahat

[@g-dd-were5763]

@@SonyEuro Hi , thanks for your response. I just did all the steps you sent me but the same sound like bamboo still happens when I’m touching the right earphone.

[@SonyEuro]

Hi G-D, thank you for your reply! We recommend that you contact the local support to be able to help, you can let us know where did you buy the device from so we can advise about the support line contact details.^Omnia

[@joseantoniogutierrezgonzal7554]

Does it have a mute button for online calls (Skype, Teams, etc.)?

[@SonyEuro]

Hi José, we can confirm that the WH-1000XM5 doesn't have a mute button.^Omnia

[@paweszykowski5941]

@@SonyEuro That's a very bad information. Why don't you add such a functionality? Bose has implemented it many years ago. WH-1000XM5 are perfect for calls but without a mute button/functionality many users will go for Bose...

[@SonyEuro]

Hi Pawel, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.We have flagged your feedback as voice of customer to the concerned team for future consideration.^Omnia

[@TheMatser]

@@SonyEuro Received my headset today. I'm think I'll return because this feature is missing. Every modern headset has a mute function. What is a concept of a wireless headset if I cannot mute myself if I'm not directly near my device.

[@notme6753]

Hi Sony, just a question if I place my palm over the right earcup it will go to 'Quick Attention Mode' but is it suppose to pause a video or a song that it is currently playing? Because mine doesn't.

[@SonyEuro]

Hi, thank you for reaching out. We'd like to highlight that if you place your palm over the right earcup and covered the panel it would activate the quick attention mode, you can check this link for more information: bit.do/fU3RR If you want to Play/Pause the content you're playing via a Bluetooth connection you'll have to tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds), you can check this link for more information: bit.do/fU3RY ^Elshahat

[@notme6753]

@@SonyEuro Thank you for your reply. Can I confirm that it's not suppose to pause when I place my palm on the right earcup? Because some tech KZbinrs said it does

[@SonyEuro]

Hi, we'd like to highlight that the quick attention mode when activated turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc, you can check this link for more information: bit.do/fU3RR ^Elshahat

[@arrahman5849]

​@@notme6753I really want it to pause in quick attention mode. After update to 2.0.2 it is not doing Pause/Resume like it used to do in earlier version it is such a downgrade. I don't want volumes to down but i want it to pause the video in quick attention mode and again resume when I remove my palm

[@notme6753]

@@arrahman5849 Yes that's what I want it to do as well