How Training Can Help Prevent Workplace Violence in Healthcare Settings (Unrestrained Ep 73)

Episode 73 of Unrestrained, a CPI podcast, How Training Can Help Prevent Workplace Violence in Healthcare Settings, is available now! (Check out our blog post about this interview: www.crisisprev...)
In this interview, CPI president Susan Driscoll talks about the recent, unprecedented rise in workplace violence in health care and how it complicates the care of those served and poses a significant risk for caregivers, clients and visitors. The centerpiece of the interview is a discussion about the introduction of CPI’s Verbal Intervention™ Training and its place in larger suite of CPI training programs.
In my interview with Susan, you’ll learn:
• How she defines workplace violence and the stats behind her statement that we live in an unprecedented time of workplace violence in healthcare. 1:24
• The dangerous assumption healthcare workers make when considering workplace violence. 3:22
• The critical first step healthcare workers need to take to begin reducing workplace violence in their workplace. 6:58
• Why reporting incidents of workplace violence can lead to better care. 8:37
• How recording data about and increasing recognition of workplace violence can lead to a training initiative. 9:49
• The number one benefit healthcare professionals associate with CPI training-and why it produces significant ROI for their organizations. 14:12
• Why healthcare organizations see an initial rise in reported incidents after implementing CPI training-and why that’s a good thing. 23:00
Further Listening
Episode 26 of Unrestrained features James Gulbranson and Paul Ruegemer, two security professionals from CentraCare Health, a large system in central Minnesota. During this video interview and presentation, James and Paul discuss the history of CPI training at CentraCare Health, show staff training and incident reduction graphs, and discuss how they use CPI’s Crisis Development Model℠ to improve staff safety and decrease risk. www.crisisprev...
Episode 14 features Dr. Sally Gillam, for many years the Chief Nursing Officer at St. David's South Austin Medical Center in Texas. Our interview is centered around Dr. Gillam’s journal article, Nonviolent Crisis Intervention Training and the Incidence of Violent Events in a Large Hospital Emergency Department: An Observational Quality Improvement Study, which concluded that violent incidents in the St. David’s South ED went down by 23% after a CPI training initiative. www.crisisprev...
Show host: Terry Vittone
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