How Vensure transforms client care with Zoom

After many years of offering customers just two ways to get in touch for their payroll needs-phone and web chat-both of which ran on separate platforms, Vensure, a global payroll software company, needed to broaden its channel options. Vensure chose Zoom Contact Center and Zoom Virtual Agent to provide an omnichannel contact center solution (call, SMS, email, or chat) allowing customers to pick their preferred channel for customer service.