Mock Interview for Customer Success Managers!

[@AlisaHaman]

These mock interviews are a lot of work, but I find them so helpful - hope you do too!! Please let me know what you think in the comments!! 🤗

[@abhishekyadav-gc8xb]

Hi this implements to Customer Success Engineer profile as well?

[@dhayes1911]

This video was phenomenal! My problem has always been how to effectively encapsulate & translate my experience into real world interviews and he nailed it! You both did! Thank you for sharing!

[@mirthlessearth]

​@@dhayes1911 this guy is killing the interview game. If I land this Customer Success Associate role I owe you a beer buddy

[@kristenalmonte1110]

That's how I found you. Thinking of going into Customer Success Specialist from a teacher, but for Ed Tech.

[@AlisaHaman]

Thanks for sharing! That sounds like a GREAT career transition option!

[@ArroyaveKatherine]

This was a perfect example of questions during an interview and Ireally loved his responses. they were very personable, which showcased his how genuine he is in his role.

[@tamyjasanchez2085]

Omg I love how you used your husband as a real example since he has experience ! This was so helpful for me and helped me land my supervisor role ! Definitely subscribed

[@gloryelijah1073]

I’m currently transitioning into CSM role and I found this very helpful. Would be looking forward to more CS videos from this channel. Meanwhile, I’m saving this for future reference.

[@Jalalmaher1983]

Sam´s confidence when answering and not showing he is desperate for the job would make me hire him right away. Well done.

[@Sirenita.Onoquichtic3]

And that’s because society teaches us confidence is indicative of talent. It’s not. Women often deal more strongly with imposter syndrome as a result of trauma - individual or systemic - no matter how talented. That’s more true for women of color.

[@rahulkataria7515]

He answered so well, I have to say this

[@infojunkie5329]

Watching this mock interview helped me to realize how much of this role I've already been doing! I'm a Product Owner looking to transition into something new and questioned if CSM was for me. My least favorite duty of my role is work break down with the engineers (breaking down stories and writing acceptance criteria). I feel like CSM could be a great transition for me since I have tons of experience with internal and external stakeholder communication and getting features/ work priorized. I'm going to use this video as a guide and go after some CSM roles and see where I land. Fingers crossed 🤞🏼

[@AlisaHaman]

Definitely sounds like customer success could be a great option!!!!

[@jazzdrone1302]

Great Content! - Thanks for putting this together.

[@AlisaHaman]

You're so welcome! Thanks for watching!

[@IdushaVijayakumar]

Woow what a video, Such a great content !

[@paulasandez1411]

Great interview, thanks for sharing.

[@alimorsi1919]

just WOW !! This guy is exceptional

[@AlisaHaman]

He is!!!

[@DivyaSingh-r8f]

This mock interview is really helpful. Can you do more of these customer success manager interviews involving newer questions? Thanks!

[@vaishnavinaval5265]

This was so so so helpful! Thanks Alisa

[@bringo6173]

I have a call coming up to learn more about a CSM position - not technically an interview. What kinds of questions should I be asking to not only learn about the position but express my interest?

[@M_lnow]

This was very helpful. Thanks so much to you and Sam for making it. ❤ Could you please make more customer success related content? Or is there a channel where Sam makes videos? TIA

[@sarakadabra6522]

This was very helpful. Thanks a lot for putting this together. Btw. I found you through CSM search, too.

[@AlisaHaman]

You're so welcome! I'm happy it was helpful :)

[@tomwalker8162]

Just off the first question there was a lot of Uhs and a very long answer. Is this okay for a 15 minute introduction interview with the recruiting manager

[@chasing-mental-clarity]

the point is to be able to tell a cohesive story - u got this!

[@Themimii]

Very helpful thank you

[@GuidoSchenone]

Nice hair! Does it really matter the difference between customer success, service & support? Because , sometimes i had to provide the 3 of them.

[@guptashobhit421]

Interview starts after 5minutes!

[@TeamOfWings]

Thanks for this! Super interesting

[@Enchika]

thank you!

[@chrisSosa1]

Ive been a Team Lead at Target for 13 years do you think i can become an CSM if i apply? Or would i need some other type of job experience? Thank you for your help and your husbands help as well.

[@SokaynaIkkene]

Don't be afraid! Just apply, and I'm sure you'll land a job as a CSM. I can think of many transferable skills that you could mention during the interviews ! Good luck Chris!☺

[@AnonymousOne1111]

Sorry for the constructive criticism coming your way but this is just not the best example of how to perform in an interview. Three issues I see here that would keep someone from doing well in a CSM interview. A. Too many filler words and verbal pauses are SUPER distracting, try attending Toastmasters, it helps iron these communication issues out. B. The example stories don’t show sufficient depth of the thinking behind each action. C. The stories are quite shallow in terms of detail and wouldn’t pass at a desirable SaaS company as an IC, much less a manager - to rephrase, th ey sound made up which they very well may be. The goal and effort are commendable, but beyond the framework the actual answers to the questions don’t demonstrate a strong example.