HP OMEN 40L Dead on Arrival

Brand new out of the box HP OMEN 40L PC will not boot up or power up properly.

[@joeracertx]

Hi folks, an update. We ended up having to send the computer back to HP for repairs. Even after re-seating the CPU, the computer never acted properly. It would freeze randomly while in use. And then, it reverted back to the no-boot behavior shown in the video. That was the final straw so we ended up sending it back to HP for repairs (they paid shipping) After about a month, HP ended up replacing the motherboard. We've had the computer back for several weeks now and it is performing flawlessly. HP customer service was very good - they offered several options for resolution. Once we got the PC back, they reset the warranty.

[@turkeybuttsammich]

Sorry that you had to go through that, but at least you got a happy ending... those are rare. Kudos to HP.

[@bubbator]

i also had a bad expirance with hp, (with the hp pavilion desktop) the PC took over 3 months to ship and arrive at my house and I ended up just buying the PC from my local Walmart (yes its a Walmart pc) and refunding the one I order from hp. They still charged me a shipping and restocking fee though.

[@SamSamNaski]

I have 3 months old HP OMEN 40L which all of a sudden started to do exact thing seen in this video

[@josh8oh8]

I learned my lesson with hp. Mine worked, but the thermals are terrible and they limit your performance greatly by lowering the max cpu power and ram speed. Owning an Omen just made me motivated to learn how to build computers on my own and I’ve been doing just that

[@daan1565]

Which Omen specifically are you talking about? They improved the thermals on the 40L. The 10850K version of the 30L had big thermal issues yes. But the 40L has an extra front fan and the case is bigger, about 10 liters more volume inside of the case.

[@josh8oh8]

@@daan1565 It was the Omen 30L. But it wasn't just the higher thermals. They intentionally limit the max power that the cpu can use, so that ends up limiting the cpu performance.

[@daan1565]

@@josh8oh8 my 40L is arriving today so I will check it out

[@daan1565]

@@josh8oh8 I just unboxed my 40L the first issue is already they said RAM speed would be 3733 Mhz and in Task Manager it says 3200 Mhz

[@daan1565]

@@josh8oh8 I tested the 40L and what you (and Linus Tech Tips in his review of the 45L) say about that the CPU doesnt reach max performance is not true. In QuickCPU I can see the Performance (P) cores reach their max all core turbo boost of 4.7 Ghz like what they should. The max Watt I can observe in QuickCPU while unzipping at 100% CPU usage is 175 W which is 50 W above the TDP of 125 W. Nothing wrong at all with the CPU! Overall Im very happy with my purchase. It has a 12700K and a 3080. It is very quiet even at 100% CPU usage while unzipping files or when gaming. It does generate some heat which I can notice as Im sitting quite close to the case.

[@frogboyx1Gaming]

I bought a 30L and it has been fine all week.

[@lucaswallo8127]

Cool. Do you know if it's upgradable whatsoever?

[@frogboyx1Gaming]

@@lucaswallo8127 yeah it is for the most part.

[@dannonyogurt98]

Try a power flush. Unplug from the wall and then hold down the power button to empty the capacitors. Also try removing the CMOS battery if need be.

[@blixx87]

Ooof that sucks man. I would be torn up if this happened to me it was such a long wait to receive it. I have had my 40L for 2 days now and its working great.

[@cruz.rylan04]

How’s the temps? I hope they’re better then the 40l

[@blixx87]

@@cruz.rylan04 very good. 60 range for cpu and gpu while gaming. And I assume u ment to say 30L? They def fixed the overheating problems of that.

[@cruz.rylan04]

@@blixx87 yes I meant the 30l🤣 I wanna get this but I’ve seen a lot of mixed reviews on it. Some people are saying it still runs hot. I’m mostly going to be playing Warzone

[@blixx87]

@@cruz.rylan04 reviews for 40L say that? Not many even have it yet.. I played warzone and got around same temps. Sometimes up to 75c.

[@cruz.rylan04]

@@blixx87 yea there’s 2 reviews on Best Buy. One said it did improve but that it was still not great. Is your cpu undervolted?

[@Mondo257]

Try to use a over power supply or take out the cpu and put it back in or trouble shoot your Pc parts with a spare build

[@pringleiscool475]

looks like a power supply issue, swap it with another to see if that fixes the boot looping.

[@joeracertx]

Re-seating the CPU fixed the issue

[@danielbergmans816]

Just received my 40L - similar symptoms. Tried reseating almost everything and checked all connections. Sent in for repair -it’s been two weeks - they have an unknown part in order….

[@joeracertx]

@@danielbergmans816 Really sorry to hear that. I haven't posted an update in a while but after I re-seated the CPU, the computer would work but freeze randomly while in use. Then the computer started doing the behavior in the video again. We ended up sending it back for repairs. The fix was a new motherboard. We've had the PC back for about 3 weeks now and ZERO issues. Now. So after 4 months of troubleshooting, phone calls and emails, we have a PC that is functioning properly. I am reasonably happy with HP customer support. They stepped up and offered us several options to make it right. In the end, the fastest option was to wait for a new motherboard. The part came in sooner than they originally indicated, so hopefully yours will too. Good luck

[@danielbergmans816]

@@joeracertx - thanks for the update! I’ve been pleased with HP customer service so far as well. Understand everyone is still dealing with supply chain issues.

[@plneky1171]

My 2-month old HP OMEN 40L ran fine then started randomly shutting down. Best Buy Geek Squad ran diagnostics and did a complete software reload, but could not identify the problem. Contacted HP tech support and they paid to have it shipped it back to HP for warranty work. Just waiting for the repair and return. I'm confident it's a hardware issue. Other than that I like the computer.

[@ashtenhicks3504]

mine is doing the same thing what did they say was wrong with yours

[@snowy9071]

Same I had the same issues with that computer

[@whiteBombaclatt]

I think it’s the mainboard

[@Mikey-vy3og]

Hope this doesn’t happen to me, im pulling the trigger and buying the 40L

[@arturoreyes5220]

Buy the 45l it's worth it

[@Mikey-vy3og]

@@arturoreyes5220 the thing is its way out of my price range

[@omarb8802]

how is it i just ordered mine

[@nehyena7549]

I just bought one and it won't turn on at all

[@prestonpippin4700]

What ended up happening? I just ordered a 40L from bestbuy with a 5800x/3080 and can’t find any info on these systems

[@manuelcasado43]

Same I was thinking of getting on but no info on it

[@joeracertx]

UPDATE: I had to re-seat the CPU. Once I did that it is now up and running normally. Re-seated everything (RAM, Graphics card, checked all power connections, etc) but it was the CPU that was the issue. Really frustrating on a brand new and very expensive computer!

[@manuelcasado43]

@@joeracertx can you do a vid on the computer running and maybe on how hot it gets while in use?

[@prestonpippin4700]

@@joeracertx sweet, glad it worked out. I would love a short video review with a walk around. maybe even a user benchmarks test would be awesome

[@Tommy-ej6ty]

Sucks that happened! I picked mine up from Best Buy a couple of days ago. Worked smooth out of the box. I will say for packaging standards, I wish it was packed tighter. But also nothing bad happened so can’t complain. Loving the 40L so far!

[@christopherjohnson2171]

I received my 45L last week and it was perfect out of the box but I did notice that it shipped from Juarez in Mexico. So another case of outsourcing your labor to a third world country sacrificing quality for profit margin and counting on customer service to pick up the inevitable slack. Or as in this case, the end user fixing their own problem.

[@lucaswallo8127]

Cool

[@RezRuns]

Sorry to see your trouble. I got mine Friday, Feb 4. Booted it up for the first time the next morning, set up a user profile and then, it would no longer boot. It was stuck in a power loop. I spent 7 hours n the phone with tech support (some remote control) diagnosing corrupt Win 11 and HP software. They attempted two restores through BIOS .. finally installing Win 10 ~ now, lighting control, network control, some drivers won't work. Now waiting for an official boot drive via FedEx. I had such high hopes ... AMD Ryzen 9 (5900x), RTX 3060 TI ... Wish I would have just bought an Apple. :P LOL

[@majortranka]

Build you're own. Want something done right do it yourself. Lol apple

[@alexanderibarra3131]

Was this a custom build or was this already prebuilt when you bought it?

[@prinzibaer0]

prebuild

[@Omabatfartsbruh]

the title says "hp", can you not read it?

[@christopherjohnson2171]

@@Omabatfartsbruh What he was referring to is ordering an off the shelf 40 or a customized 40. You can buy in-stock Omens in whatever configurations they offer but you can also customize any build. For instance when I bought my 45L they only had i7 12700 3060 RTX models in stock so I upgraded to a 12900k, 3080, 32GB ram, 2tb SSD, etc and then went through about a 4 week build time.

[@Rukia_uchiha]

How long did it take to get delivered after it got shipped

[@joeracertx]

Ordered it Dec 24th and it arrived last week, Feb 3

[@manuelcasado43]

Does the pc have fans at the top

[@joeracertx]

No fans at the top. Looks Iike there are provisions for them. There are two fans at the front plus one at the rear for the CPU radiator. (Intel I9 water cooled CPU)

[@cruz.rylan04]

How are the temps since you’ve got it running?

[@Itsslaniix]

Johnny oh man

[@Itsslaniix]

Soiui

[@Itsslaniix]

True and 6th of November is the first time

[@lucaswallo8127]

What do you mean

[@sam-li5rq]

in the first place, who buys a pc from hp lol

[@riodejaneirocoldwar]

me

[@jeffreyrigby2387]

Me

[@cjjr4850]

Pls