Removing & replacing parts for HP EliteBook 745 G6 | HP Computer Service

[@mrjameschong]

perfect... I am a lenovo person, but I was presented with a good offer with the elitebook 745 g5, I liked what it brings, what it does... and now I like it even more because I saw this video!!!! thanks hp

[@HPSupport]

Hi there, thanks for contacting! We are delighted to hear that you like the video so much! Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@nevfs08]

do the fingerprint sensor and face id work ?

[@mohmedemad57]

​@@nevfs08 didn't try the face id yet , i got a used one and the fingerprint does work but it isn't reliable as using the pin , you have to push lil but for it to actually read your finger right , but 745 g5 is an overall great option for browsing editing photos and lil bit of gaming , I tried to play valorant on it and it stayed at the fps limit that I put ,60fps on low setting with medium textures

[@jayatmosphere2745]

Thanks. I thought I was going to break the RTC battery by forcing it out.

[@lievenz7167]

no glued on battery or soldered ram, big W for hp

[@HPSupport]

Hi Lievenz, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? Let me know! Binu_HP Social Media Tech Support

[@lievenz7167]

@@HPSupport I am not having any issue, and I did not contact hp global media support

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the processor. I will do my best to assist you. The processor does not seem to be a replacable part on your notebook. Binu - Social Media Tech Support

[@joeljustiniani]

Nice.

[@HPSupport]

+Joel Justiniani Welcome.

[@choudhryumarsaeedwarraich7929]

V.nice

[@HPSupport]

+umar saeed Welcome.

[@paramsivam2072]

What is the maximum ram to upgrade ? Currently 16GB.

[@HPSupport]

+Param Sivam Please refer 'Memory' under the specification page to know about the supported memory: bit.ly/3hzMK2P

[@YazzGamers]

is it the same as Type 745 G5?

[@HPSupport]

Hi there, thanks for contacting! I understand that you need to know about removing and replacing the parts of your notebook. I will do my best to assist you. Please refer the service manual to know about removing and replacing the parts: bit.ly/3Qr6bv6 Binu - Social Media Tech Support

[@ayoeniarto]

Only 1 slote for SSD? How can i upgrade size ssd?

[@HPSupport]

Hi Ary, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the SSD. I will do my best to assist you. Please refer page number 2 of the user manual to know about supported SSD: bit.ly/3NxLpt9 Binu - Social Media Tech Support

[@newvsold3753]

Hallo please how do I buy the screen

[@nevfs08]

I have a elitebook 745 g5 and it thinks that the battery its bad and it has only 56 cycles on the battery it is in good health, tried calibrating it and its the same thing, when i be using the battery from 100 to like 80 is goes down at normal speed but when it goes down 80 it directly jumps down to 0 and turns off immediately, i repeat the battery is not faulty and it is in good health, when its charged at 100% the hp diagnostic software says it's healthy... and if its. Below 80 it says battery is very weak and needs to be replaced..., it also happens when the laptop is off and havent used it for like a day, it wont turn on without a charger im tired of this problem im starting to think that k should dump hp and go for a thinkpad

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the battery of your notebook. I will do my best to assist you. Troubleshoot the battery to see if it needs to be replaced as mentioned here: bit.ly/3O3PR3x Binu-HP Social Media Tech Support

[@aniq2797]

May I know how to open the sim card slot?

[@HPSupport]

Hi Aniq, thanks for contacting HP Global Social Media Support! I understand that you need to know about opening sim card slot. I will do my best to assist you. Turn off the computer by using the Shut down command. Press in on the SIM card tray, and then remove it from the slot. Insert the SIM card into the SIM card tray (1), and then replace the tray in the computer. Press gently on the tray (2) until it is firmly seated. Binu_HP Social Media Tech Support

[@AshaAbrahmani]

How much shiiling

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? Let me know! Regards, HP Support

[@karmanveersingh9813]

Is the processor upgradeable?

[@HPSupport]

+Karmanveer Singh Please refer 'Processors' under the specification page to know about supported processors: bit.ly/3hX0ODp

[@karmanveersingh9813]

@@HPSupport I've read that. What I was trying to ask is if the processor 'replaceable' (i.e. it can be changed after I've bought the product). :)

[@therealmichaelphelps]

@@karmanveersingh9813 I believe HP is gonna give a legal answer which isnt very helpful. I have this laptop and can attest that this is a non replaceable cpu. The ryzen U models cant be compared to desktop versions. And many of these are pro models, for example ryzen 7 3700U pro which is most certainly a soldered on cpu on the motherboard. Hope that answers your question. But if you want to get some more performance out of a ryzen mobile chip, do some research on a tool called "ryzen controller", it allows you to overclock the ryzen mobile cpu. You can get some pretty big performance gains on this model, but personally couldnt overclock much above 19watts, the stock clock is 15w. But i have it set to 12w for better battery life and it runs still really fast,

[@onkardapake802]

May I know the price please?

[@HPSupport]

+Onkar Dapake You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@mahmoodelgohary9782]

can it run without a battery

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your notebook will run without battery. I will do my best to assist you. It is fine to use the notebook while the battery is charging. It just takes longer to charge that way. Here is a HP link for how to get the most life out of your notebook's battery: bit.ly/3m1GvYP Regards, HP Support

[@mahmoodelgohary9782]

thanks a lot, but my battery you can say it is dead and bulging so I do not want to buy a new one as I use it only or mostly from home so I want to know if it will work fine without a battery or not it is hp 745 g6 Ryzen 7 @@HPSupport

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@lack8810]

What type of hard drive is that?

[@HPSupport]

+Kev Lack Please refer Storage/drives under the specification page to know about supported drives: bit.ly/2YbTCds

[@merahputiih]

what does 3 long beeps folow by 2 short beeps means?

[@HPSupport]

+Merah Putih Please refer to the instructions under this document to fix this issue: bit.ly/2f8h9pc

[@SerbaSerbi134]

how to replace processor

[@lievenz7167]

you cant

[@garrettgiuffre5653]

I would love this laptop if the display wasn't so ugly

[@HPSupport]

Hi Garrett, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP notebook? Let me know! Binu - Social Media Tech Support

[@garrettgiuffre5653]

@@HPSupport thanks for contacting me back my question is I have a at 7:45 elitebook G6 with the matte display non-touch is it possible to change the complete display assembly since they are both 30 pin connectors to the All Glass touch screen also in a similar fashion the same question but is it possible to switch the display to a x360 elitebook display assembly with the 30 pin connector I love the laptop but the plastic bezel drives me nuts especially how sleek the dells look and other hp's like the envy

[@HPSupport]

Thanks for the reply. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Binu - Social Media Tech Support

[@garrettgiuffre5653]

@@HPSupport I recently purchased the laptop from a second hand store and it is still under the care package warranty. What do I if any have to do to add myself and the new owner to have a service performed

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support