HUGE MISTAKE - This cost me a FORTUNE!

[@artisanelectrics]

Today’s Video Sponsor: TRADIFY - get 50% off your first three months with TRADIFY using our code "artisan" here: bit.ly/3hvqQBA

[@mickbitchum4664]

No thanks, the app crashed 4 times trying to add a customer to the system so I deleted it

[@davidbea3711]

@@zlmdragon. good q

[@Phil-Sands]

Not many businesses would take the responsibility of a major company's hype and subsequent failings which aren't really your responsibility, but then Artisan step up and do take responsibility for that said failing and chose to rectify this failing at no cost to the customer! You my friend have just restored my confidence in local businesses above the big guys!

[@kdenyer1]

Nice to see a company that will support customers rather than run away 😎

[@tobyjugg6202]

That video absolutely epitomises why I like your channel so much - you have no hesitation in calling out poor products and explain why they are poor or have a better alternative, it runs like a "how to" tutorial but most important of all you are brave and honest enough to say and show those rare occasions when you cock it up. I wish you had a branch near me, I would then feel confident in getting a thoroughly modern system installed. That was a great watch on a tech i didnt even know existed.

[@gregorythomas333]

It is really awesome...and good business sense...to do this for your customer. Word-of-mouth...and especially social media...can make or break a company. The fact that you faced up to...and corrected...a problem like this shows that you run a good company. Well done mate!

[@evanofelipe]

Jordan it’s to your absolute credit that you recognised the poor performance of your original installation and were prepared to take full responsibility for it. Rest assured you current short term loss will in time result in longer term gains. Let’s hope your customer appreciates it, we certainly do. The problem with ‘tech’ is that it’s prone to suffer from invisible ‘bugs’. The fact that you have openly ‘put your hands up’ on YT will give confidence to thousands of potential customers who know that you value your reputation above constant financial reward.

[@donlunn792]

The Electrician that I use,and has done a lot of work for me. Is also customer oriented same as you. Great guy. Nice to know he’s not the only one. Great vid. Hope you get lots of work from your vids. 👍👍

[@heatpump8566]

Admire your honesty and customer care. A big lesson learned. Well done artisan

In the Belgian rules you need to draw a 1-wire simplified schematic ("schéma unifilaire") and a location plan ("plan de position") with symbols specified in the code (RGIE / AREI). A copy of these two very very useful documents have to be present in the consumer unit. It makes finding which circuit feeds what sooooooo easy. I'm surprised there is nothing similar in UK...

[@TheChipmunk2008]

Sounds like an excellent idea

[@fennegvdgvd]

In many (most probably) older homes, these schematics aren't present though.

@@fennegvdgvd this is correct but 1) in the older homes generally the wiring is super simple and straightforward OR totally rubbish, illegal and dangerous 2) whenever you want to let or sell your home the electrical installation has to be certified by an independent company and therefore you have to make the schematics or let them be made by the inspector

[@ericcarver1341]

Sounds like a pain in the ass.

[@justinfarquhar8299]

Sounds great! A lot of the world is not so advanced unfortunately

[@neilbrookins8428]

I’ve never used the arorra but I agree that Lutron is rather expensive. That’s why I went with Shelly and I’ve been satisfied with them. I’m adding additional Shelly devices regularly and no complaints.

[@MatthewGeier]

I inherited at Lutron system at a site I look after (a nonprofit org). So I contact them asking for the programming software. They wouldn't give me the activation code as I had not undergone their training. All we want to do is put a delay on the external lights so you can hit off and get out and lock the gate before being plunged into darkness. We have no idea who did the original installation and the club doesn't have the funds to pay for alterations anyway, certainly when its own members have appropriate trade licenses. Probably wouldn't have got far without access o the original project files anyway. 'vendor' or 'supplier' lock-in is one of my pet hates. All these 'smart' systems that depend on the vendor maintaining a 'cloud' service to run it all worry me. The vendor disappears, 'changes direction', is bought out, etc and a pile of smart kit you have ceases to be smart.

[@oldbutstillcurious3615]

Agree, seems to be the 'name of the game' for first generation of tech products, EV chargers as just one example.

[@pt6423]

An over looked item is to make sure the house wifi router has the 5GHz disabled. Pare with 2.4GHz frequency. Once you are sure the installation is functioning you can enable the 5GHz side of the wifi. Just a suggestion, it may solve your problems.

[@EsotericArctos]

This should not affect Lutron as Lutron pairs to its own hub and then is hard wired to the router. It might cause issues with Aurora, but Aurora was paired and then just flakey, so would be that way regardless of 5GHz setting. Also, as a note, the disabling 5GHz is only valid if both networks have the same name. A lot of people still have them separated :)

[@Dangermouse27]

Wow what an awesome house and lightning system. Sounds incredibly complicated. Top marks for replacing all of this at your own cost, that is fantastic customer service and i'm sure that will pay off with future references 👍

[@alexruffell]

Interesting to see how home automation is done in the UK. I live in the US and for the most part I replaced all my wall switches with Zigbee or Zwave variants and in some cases I installed smart bulbs (LiFX) behind switches with the relay disabled so the switch can programmatically turn the light on/off instead of cutting power to the bulbs. As a principle, I do not modify hardwiring as the house must function regardless of home automation being up or down. I also do not like buying into systems that use their own hub as you end up with tons of hubs. I have over 300 devices and they are all controlled by one box running Home Assistant! Love it!

[@justingallienne90]

Hi Guy, another great video. I have had the exact same experience with the A0ne system. I am based in the CI and spent a load of money going to one of Aurora's training sessions on the south coast of the UK. On the very first install, it went all wrong, controllers would not pair with the Hub, and would not mesh with each other. This was on a very nice external lighting system so no obstacles to that would block signals. To cut a long story short Aurora made every excuse under the sun saying it was not their product and refused to accept liability. It was so bad that they would not pair or mesh reliably more than 2m. That job cost me thousands to put right, which I did using Loxon air products. I have to say have been absolutely brilliant and worked first time and no further issues. Keep up the good work guys.

[@artisanelectrics]

Great to hear its not just us who have had problems with the AOne system

[@J0nny61]

I admire the fact you've given the customer a freebie Jordan, it makes good business sense as it shows you are transparent. When you look at the installation, it's fixed wiring but twin and earth doesn't look like the best installation practice with all the modules and controllers. Flex would have been better in that enclosed ceiling void. Chipboard flooring must be the bane of your life, especially the tongue and groove stuff.

[@BigAlz]

Great video guys. Been using Lutron for years in my business. You can’t beat it for reliability! Hats off to you for your customer care 👍

[@philipturner5100]

I see words used in the comments below like ''awesome'' etc etc . Remember when a customer pays you for a job you must stand over it for 12 months. That has always been the principal I worked to for over 40 years in business. Apart from that I don't know why anyone would want to use a computerised system to turn lights on / off. Fools and their money are easily parted.

[@EsotericArctos]

Godo to see you are supporting your customer instead of just telling them to go to Aurora support. An expensive lesson in sticking to what you know and trust, but great that you made it right.

[@reecehorner3736]

Great video Jordan and great customer care, All this smart stuff is fantastic when new but it's a pain to repair a few years down the line, Personally If my customer wants this tech, I let them research and purchase it. I remember the first radio link door bells, fantastic but in 3 years your buying a new one,

[@tullysuk]

I’m not a sparky, but when we were doing an extension I noticed the builder was using Aurora downlighters so had him source me some Aurora smart dimmers as they were the only retro-fit smart dimmer modules I’d seen and I knew they were awkward to get hold of retail. When they were installed, first problem was the pole size on the Aurora dimmer was slightly smaller than that of the GET dimmers we were using (which were stainless steel) so I stuck with white plastic dimmer knobs on stainless steel fittings. Realised quickly that I needed an Aurora hub that I managed to get hold of, but like you it kept loosing connection. Eventually managed to lock myself out of my account for the hub and try as I might I couldn’t get the password reset to work. In the end they ended up in the eBay box and I went to Hue and Innr.

[@bryanbell9465]

It’s crazy how little Lutron is used here, it’s been a leader in America for years, would be good to see a new build with a proper lutron system

[@lewisbrand]

Politely, I do not understand why house lighting has to be controlled remotely. It's an over complication of a simple function. Lighting is a very creative and complex area, but it doesn't need signal feeds to a centralised control box, especially in these days of LEDs with very low current demands. I really do not want to call out an electrician to work out why my lights won't turn on, because the control unit has failed. I value my life whilst tackling a staircase ; hopefully not in darkness. Life's a stage, but not my pad.

[@patrickcannell2258]

I feel the same, and I am in this industry. But this generation want everything done from a cell phone or tablet.

[@fuzzylogickben]

There are a lot of things that aren't necessary but are nice to have. Paintings on walls, a fountain in your garden ... programmable lightning. If you have a big fancy house why not change the feel at the touch of a button to alter the settings on a number of lights in one go? Even in my tiny house there is a look I can achieve in one room by turning off a main light and turning on 4 smaller lights. 5 switches for one look. You don't need programmable lighting but also you don't need a fancy car and lots of people have those!

[@EymertVRSTGT]

Remote control wasn't the main goal of my Philips Hue systeem. I wanted dimming, but also CCT control (warmth of the white light), based on the time of day. And some automations based on routine Remote control was a side effect, which I rarely use

[@mackers5205]

Have you looked at Casambi? I did a project with well over 7,000 fittings, kinetic switches etc linked to automatic sensors, daylight dimming etc with no issues. In a hospital environment too

[@stanleywarburtonart]

I'm slowly starting to get customers wanting these systems (including Lutron) totally stripped out. Just because the technology exists doesn't mean it's a sensible advancement.

[@topsparks4794]

They are total crap that’s why

[@--Nath--]

Gotta wonder how much parasitic/standby power is wasted on all these smart devices. A plain old switch uses zero when off.. These things though: they are running something that connects to WiFi at all times, that sure can't be zero.

[@pseudonymity0000]

I think the main question is, Why did the Aurora not work properly? It uses the zigbee standard that is backed by Amazon, Samsung, Huawei, Qualcomm, Toshiba and more. Did the mesh network brake between the hub and the switch's that were having problems? Is there radio frequency interference in the area that clashed with the zigbee protocol? May be worth playing around with the units you removed (they belong to the company now after all) and do some fault finding and diagnostics. I'm basically saying don't be so quick to write it off, because there may be an external factor at play here, and the stars aligned in that particular setup.

[@pseudonymity0000]

Smart homes are crossing the IT, Networking and electrician industries together. Welcome to the IT and networking Relm... Now, have you tried turning it on and off again? 😁

[@liammoran5907]

I have recently worked with ClickSmart+ on a lighting project well worth a look at. Seems to be real cost effective aswell.

[@surreyboy84]

We had new down lights fitted by an electrician but one of them wasn’t flush against the ceiling. I couldn’t get it to go in any further so I had to take it out which caused damage to the plaster like in this video. It was very annoying. Managed to get the light back in properly & fixed the damage myself. Don’t know why they make them so difficult to remove.

[@soho737]

When remodeling we put the entire lighting on a DALI bus and control it over KNX. Robust as hell and still works when all the attached „smart stuff“ fails.

[@syproful]

You are right. That is the professional way of doing things. This is not.

[@Etacovda63]

Lutron is a professional system, it’s used by integrators in the states.

[@syproful]

@@Etacovda63 You are right. However that's like saying a system integrator using Crestron or Control 4 or RTI would have to use a smartphone app to deploy. While the RF 434 is a smart and robust choice. The setup screams DIY. Homekit is simply not used in highend applications. This is ofcourse a great choice to fix something or in a semi remodel. Is kinda a funny because here in Belgium we have a company Basalte which makes highend KNX and design equipment. The reality is that to cater to the US market, also they need to support Lutron.

[@II-ct7vx]

@@syproful some misunderstanding there! This is Lutron RA2 select which is 434MHz in the US or 868MHz in the EU and UK. The switches talk directly to the dimmers or via the Lutron controller for some scenes. HomeKit is just an option for integrating with the controller if the customer wants that extra option. Only real problem is the cost over here, especially the Picos remotes. They are a fraction of the price in the US.

[@stuartlee8041]

Over complicated systems, programming domestic lights?

[@alanlambert9123]

Recommend to customer to install loft lighting.

[@IntelestateNetwork]

That was very professional of you to correct your bad advice and at your expense. Kudos!

[@Dave-lq9hf]

Love Lutron Ra2 💡, have it in my own house working with a Savant front end. I have tried so many different smart lighting solutions and always found Lutron to be the most solid at performing with the most types of LEDs you can get. Of course, Hue is a great consumer product but for Custom Install nothing beats Lutron, they invented the solid state dimmer. Don't worry about it costing more if it delivers what you need.

[@artisanelectrics]

Its just a shame they don't seem to allow you to set the PIR's to trigger different scenes or dimming levels depending on time of day, in the bathroom it would be nice if the lights come on at night very low level or only a few minimal lights as like a "night light" and then during the day they all come one brighter

[@rjkelectrical6086]

Have to say, that’s where artisan comes into there own doing this for there customer. A lot of companies would’ve walked and not gone back

[@michaelholliday100]

At one time I used the Lutron, but you have a Hub and are limited to one booster, in larger homes in the US that can be problematic. I switched everything to the Leviton System as no hub or booster is need each switch connects to the wireless router independently, or Mesh Wireless networks in larger homes. You never struggle to get a switch to operate due to weak signals and they can be connected to all major Smart Home Systems or simply use their App... And with their new Load Centers each Breaker can be controlled from the same App and you can know at any given time the amount current being drawn on that circuit ...

[@byardelectrical]

The power of social media presence. Bet Aurora are kicking themselves now, wish manufacturers would take feedback from electricians more seriously so they can better their product or service. Currently having a similar nightmare with Givenergy 🤦🏼‍♂️

[@piotrlobacz]

I still hadn't seen you replace that plywood you fixed zappie to. 🤣🤣🤣

[@lizardfuel9]

Lol

[@Simon350S]

Yup, also waiting for that episode…. 😂 Either when they return to replace as it needs to be done proactively, or when they have to do it as it’s delaminated and fallen off the fence.

[@remaincalm2]

Why would you recommend and then install a system that you've not installed and properly used before? I would have set it up in my own home to road test it first. There are pros and cons of each HA system. Intermittent connectivity is my pet peeve. Sometimes it's the fault of the installation and sometimes it's just not a completely reliable technology.

[@kangtheconqueror]

Well done, Jordan. That is the mark of a good company; when mistakes are made (and let’s face it… who doesn’t occasionally??) they put them right. Kudos to you and the whole team. 👍🏻

[@trying-hard-1112]

Fantastic job, the customer will be more than impressed that you rectified the error. However I would go easy on yourself as this is a product that I have heard doesn’t do what you need it to do. Not 100% your fault and fixable

[@SuperJWATT]

I have been specing Lutron for lighting and I have never had an issue. granted you could probably get the other ones to work with a hub system like hubitat and make it all wireless. as long as the lighting has some type of zigbee or homekit or the likes to connect to the hubitat. had some juno lighting shit can lights that could not pair more than 5 fixture per wifi point. so I had to engineer a way to make them compatible with more devices per wifi point, that was going to the hubitat which can take something like 120 lights or something. has superior control and fine tuning ability. you can even custom make software drivers for the lights if you wanted to. programming startup routines and such is a breeze with hubitat.

[@alexscarbro796]

I’m surprised the light controllers are not mesh networked, such that they can relay messages to get over the range issue (removing the need for the repeater).

[@chrispartosbro4555]

It might be just me but "why is everything app this n app that? the old way (a switch with wire) has worked for decades and millions of lights being turned on and off, and very easy to fix or replace, stick to what works and has done the test of time", i am happy getting up to turn the light on and off, or just switch as i pass the switch on entering or leaving.

[@II-ct7vx]

This uses physical switches. They were even shown in the video!

[@lmc7701]

I have had good experiences with Domintell, not seen much in the UK yet, solid and easy to configure. As others commented hardwired serial bus based systems which support industry standard protocols are rock solid and durable - DALI, Dmx, Modbus etc. These guys look to be top of the tree contractors in terms of integrity and quality of work. Nice to see.

[@reedy8585]

Not worked aurora but I recently got stung with the Luceco F-type lights seem like a great product but I fitted 36 of them and after less than 6 months I'm already on the 5th failure, all in the same way where the driver fails and random flashing which is worse than if the just cut completely.

[@memecoinmafia2732]

i would never have that crap in my house ....an on/off switch will never spy on you !

[@alanskowron9694]

I changed all my gu10 lamps for Ikea smart bulbs and zigbee switches , took me about 20 minutes, no fiddling around with drivers. End result was exactly the same but hell of a lot cheaper .

[@willj1927]

when you set these systems up.... do you do it with your own iPhone/iPad or the customers? how do you then transfer the configuration across to the customers cloud accounts?

[@jimmyjohnstone5878]

He said he is leaving the boxes with the customer for them to set up with their Apple account.

[@dwaynes5983]

Great video. Thank you. You can put fans on dimmer. Unless the dimmers don't carry enough current rating.

[@Lenny-kt2th]

7:15 As soon as I saw the layout of the circuit breakers, it made me think it would be the property with the 110/120 V sockets.

[@artisanelectrics]

Well spotted!

[@Honest_Reviewer.]

Top man owning a mistake. Keep up the good work.

[@justbrowsing1968]

Not too many like you. Well done 👍 your honesty will pay you lots

[@JurassicJungle]

Very interesting so watch. I am just about to start a large project (for me anyway) with complete rewire. I have played with home automation for the last 20+ years but this is my opportunity to get it right. I like the idea of Loxone as so many other systems integrate so poorly with each other but several people have suggested picking best of breed like Lutron for lighting, Heatmiser for heating etc. These modern systems need both software and electrical skills so I wonder if I am being advised by people based on their comfort zone when the best solution needs hybrid skills. It could be an expensive mistake either way.

[@lmc7701]

I wouldnt use disparate system as you lose the benefits of automation. Solid choices are Loxone, Lutron, Knx etc but can get quite costly / not necessarily quick and easy to program and commision subject to complexity. Another serious and high quality contender is Domintell, Belgian designed and manufactured. Its predominantly a hardwired serial bus based system as many are with a good selection of keypads / user interfaces / touch screens, many with integral temperature or environmental sensors. So for example a small touch screen can control lighting / heating / air conditioning. Major advantage over others is simple to configure using a drag and drop software environment so can be maintained by end user if required. Can use standard protocols, Dali, dmx, modbus (interface with more complex hvac equipment etc). Good quality phase dimmers. Most modules have dip switch manual overrides. Integrates well with doorbird and ip cameras. I recently designed and specified a system for a 430m2 new build in Essex, client very pleased. Company has been around for 30 years, I plan on using it in my own new build as knx.seems a bridge to far in terms of time and cost. If you need complex plc functionality I would offload to a dedicated plc or ddc and interface via modbus but highly unlikely to be needed. Future automation panels work very well, only reliable / durable way of installing is to wire all modules in tri rated to din terminal blocks, wago spring clamp very good, make sure very thing is labeled correctly via printable shrink wrap. I have seen some terrible home automation installations where installer try to use t+e inside the panels!!! Screw terminals coming loose etc... Make sure the manufacturer specified bus cable is used and serial bus wiring topology is adhered to be installers.

[@nickstocker4834]

Have been installing Loxone for nearly 10 years. It’s an incredibly reliable system. It integrates with KNX, Dali to name but a few. We do new builds or major renovations and have had very few issues over the years. It’s all down to the installation being done properly in the first place. It seems completely mad in this day and age to have 230v twin and earth running to metal switches which offer very little functionality with the additional risk of electric shock when a single cat cable can be ran to a switch position which can control heating, lighting, shading, audio.

[@davidcooke3081]

Its great to see a company recognizing they made a mistake and are willing , able, and trusted by the customer, to not only fix the problem but to give give an improved service by replacing technology which is not working with one that will work. Having said that, that lighting system looks unbelievably complex. My gripe with all "smart " technology is the big difference between what a customer thinks they are getting and what is delivered and how its delivered by the technology, and I'm not pointing a finger at Artisan Electrics, far from it , they have done fantastic for this customer. It sometime seems that some smart lighting systems are over complex for a lot of users and what happens when internet goes down, when wi-fi fails etc? I do think 110v appliances in a UK house is a disaster waiting to happen, from a customer point of view. What about servicing, guarantees? And guys, JCC downlighters pop in and out very easy, but you were probably stuck with what was there before you arrived. Great video, great customer service

[@andyleggatt1846]

I stuck with Aone for far too long, been through numerous smart hubs which failed and required the complete re-pairing of the entire property - when you're on your third warranty hub its a little annoying! Anyway, I've moved on to the Ener-J kinetic wifi switch system, doesn't quite do everything lutron or Aone did (at least when Aone was working correctly!) but as its wifi based there isn;t one hub to go down! Also I heard on the wholesaler counter that Aone is next for the chop if Aurora's position doesn't improve.

[@adrianoliver6423]

Well we nearly all learn by our mistakes. Top marks for the rectification..

[@Smachfest]

I was Snr. Project Eng. for the scheduled re-wire of the Starship, USS Enterprise Transporter Deck at her last dry dock (Sept 2021 Greenock, UK). Our job was much simpler than that Down Lighting job. 🤪

[@Miikehl]

This was clickbait. But, you're a legend for having pride in your work and fixing rubbish installs.

[@sahs3811]

This shows how genuine you are, I have a whole house re wire job coming and I’m thinking I should use your company ! Because your honest !

[@knowwhatimean2011]

Great I don't get why you need to turn your bathroom fan on with an ipad?

[@MorgStar44]

Well done Jordan, label everything and make a install plan schematic diagram simple with bullet points Id have a word with Aurora directly to check all the units out, its all under guarentee Lutron yes expensive but it works Shelley works Great customer service well done

[@cemerson]

23m 26s in... your little 'Why, why why' ditty - is that a Devin Townsend reference?

[@MrStraightdart]

Excellent customer service ! I love the Fibaro Home Centre 3 it’s a fraction of the cost works with so many different interfaces and can be accessed remotely.

[@bennwood4812]

I wouldn't touch the aone stuff with a barge pole. I bought a few items to trial at home and I'm glad a did. There was obviously a massive in investment made by aurora on this whole "smart" range, a massive loss potentially sat on their balance sheet? Lutron however is excellent. The Ra2 could be so much more than it already is though.

[@FC360D]

I've always been baffled by these smart home setups as sure they make life easier by allowing schedules to be set so lights and such turn off and also makes you a big lazy since you can sit on the sofa instead of getting up and flicking the switch however don't they also use power? I have no idea how much power they use however they will definitely be using trickle power. I've got a few smart plugs and discovered they use 0.8 watts when in standby mode, that's more than my TV and yet so many articles and experts keep say to completely turn off a TV due to the standby trickle power usage so why don't they say the same about these smart home devices? I would expect a hub to use several watts of power on its own. I'm just curious if they are as good as they make them out to be or if what I say about power usage is true and so they aren't very good as saving money since you pay extra to run them.

[@doomain6769]

I've not used these lutron or smart lighting systems that use apps transmitter/receiver wireless controllers etc so cannot really comment on how good they are but I'd say that suitable conductors for connections of all components and accessories within an electrical system are required. A switch operating a load(light) without copper maybe be 'smart' but is it good?

[@doomain6769]

I've worked on houses that were built and wired long before I was born n still work fine... You telling me these smart wiring systems people are installing will be now will be worked on by the 2060s electricians all still in good working order?!?

[@martinhansen6802]

I don't care about the HUGE MISTAKE! Super insightful video, and i checked out Lutron afterwards.

[@barryhickman9470]

That is why your Business is worth it's weight in Gold YOUR HONESTY

[@buffplums]

Well we all make mistakes mate but it takes a real man to fess up and I think you will find that people respect you more if you do make a mistake but explain why something failed and when you have a solution. Nice one mate. If I wanted a job from you, it would make me more decided to go,with you because you are honest.

[@JohnCap523]

I don’t know if it’s the same with what you’re using but Lutron Caseta automatically populate into HomeKit once they’re in the Lutron app.

[@retroclickmedia4422]

Same as , I am a chippie and the customer asked me to make a bookcase in a certain product which I knew was a bit rubbish, I went with his choice. Half way through the job it looked carp so I told him that we needed to start again with the correct materials, he said that he did not want to pay for materials twice, I told him that it was my fault as I should have insited in the correct materials in the first place. Cost me £700.00 and a weeks wages, thats how you learn

[@deang5622]

And you sir are an idiot. It wasn't your fault. It is not your job to insist on anything. It's your job to present the options, to discuss the pros and cons and then let the customer make a decision. If the customer makes a bad decision, than that's their loss. You should not be out of pocket through it. He contracted you to do a job with the materials *HE* specified. So you would have been within your right to continue the job to completion with the material he specified. Now, as it happened, he agreed to change the material part way through the job, so that's a change in the requirements at *HIS* request. What you should have done, is when that change request came in, is cost it out and present him with it. And then let him decide whether or not to comission you to do the job with the new material. It's his choice. You should have refused to the change request and change in material unless he paid for it. If this had ended up in a County Court, you would have won.

[@retroclickmedia4422]

@@deang5622 Clearly you do not understand small business contracting. Since this I have had four jobs via his recomendation which I have made my usual profit from + making up for the money lost on the original job. There may be more to come but it has to be remembered the four new customers may refer me as well. You do realise that it costs 6 times more to gain a new customer via advertising than keep an existing one? Good news travels steady, bad news travels fast, in these days of Google reviews one has to be pragmatic, it is not about who is right or wrong, it is about the final outcome. Everyone won here. I have been in business 35 years so must be doing something right.

[@deang5622]

@@retroclickmedia4422 Clearly you don't understand small business contracting. A small business doesn't survive if it repeatedly loses money on jobs. If you're losing money on a job then you have done something wrong. As for it costing 6 times in advertising to get a new customer than keep the existing one. It's bollox. I will tell you why. Firstly, the cost of the jobs you do for a given customer are massively variable. However, you could talk about an average. Secondly, if you lose a customer you wouldn't be going out as a consequence of that and advertising to win a new customer. Your business would be regularly advertising throughout the year. So the marginal cost of winning a new customer having lost one is negligible. If you had a single customer all year long and you were not advertising because you did not need to advertise, and then you went out and advertised in order to secure a new job, then you can say the cost of advertising was a direct result of losing the previous job and then you could come up with a large figure of "it costs X to win a new customer compared to keeping the existing customer".

[@retroclickmedia4422]

@@deang5622 After 35 years,three recessions and still in business proves that I do understand how to run a small business. Do you not understand that I made a mistake, kept the customer happy and then made a profit from the mistake? If that is not understanding how to run a business I don't know what is. "A small business doesn't survive if it repeatedly loses money on jobs". You don't understand the term "Loss leader" in retail then? What business are you in and how long have you been trading?

[@deang5622]

@@retroclickmedia4422 I did not question whether you understand how to run a small business. Suggest you re-read my posts again if you think that. You lost money, you made a mistake. You balls-ed up. You should have learned from it and taken action to prevent a recurrence, or charge more to cover expected future losses for when you make a mistake in the future.

[@fernandez571]

As fitted sketch drawings for each job saves time with fault finding and issues like this, good video again.

[@andyclark1426]

Fair play for going back and sorting it out

[@phillipbaker2237]

Hello not sure of which episode I was watching but you were using a label printer. Can you tell me the make pls?

[@Chris-uu6dg]

Great video Jordan, I admire your honesty and professionalism, quite rare nowadays. One thing though don't you think it would have been fair to do the labour free but for the customer to pay for the difference in cost in the upgraded Lutron product?

[@plosscrot]

Hi bud Yep, I was advised Aurora was the way to go, but thankfully I tried it in my home first. Not only was it crap and didn’t work, when I eventually got it to work even the LED strip that should have been red turned out to be green, the blue never worked, and the orange was just appalling. Spoke to their tech support and they couldn’t understand it either but didn’t offer any kind of solution. I wanted to try it as I was rolling it out for my clients, i’m glad I tried it first! Crap product but more annoyingly I was left with all the kit as the wholesaler wouldn’t accept it back as they brought it in and it was classed as used. So not great all around. I still have the GU10 on the app but very rarely use it. I went for another make, brilliant piece if kit, but expensive!

[@ctreanor93]

It's one thing to make a mistake. That happens to everyone. Not only did you rectify the mistake, you made a video publicly admitting the mistake so fair play

[@anthonyschofield7807]

I always carry a Rolgear 15 in 1 screwdriver that has the very small Philips,best driver I have found in over 50 years

[@eddiejones.redvees]

I have only just just got use to using one smart bulb which works fine simplicity works for me

[@shilks8773]

When you do a major project such as the initial fit-out of the Aurora lighting - should you not have documented the circuits created/used so that yourselves/other Electrician could easily see what is powered from where and where the circuits run in the house. My view is that this should be part of the handover documentation provided to the customer.

[@ecotts]

Good lad.. Its nice when people take responsibility for their mistake.

[@johnfenlon458]

Wow, That's really complicated! Great work! Thumbs up! Cheers!

[@droknron]

I have a question about this situation when something like this happens do you charge the customer anything for returning and changing things? I would assume not but worth asking etc

[@ossiebacchus7110]

Made a mistake, accepted responsibility instead of dodging it! Thumbs up!

[@bichard88]

I used the Aurora stuff once . Same issue with it not pairing , app wouldn’t work . Ripped it out and fitted Rako

[@Mulisha0071]

Aurora make great down-lights, lamps. But there led strip remote controlled sytem is terrible. And theyre flood lights are 50/50. Might get a good one or just have to replace almost next day. 🤦‍♂️

[@tonyreader]

We will only install lutron rako or KNX.. Everything else just isn't worth the grief.. Pay cheap pay twice. But to be fair to you, customer support is why you are smashing it as a company

[@Dragonited]

Those small screws you were talking about are most likley not Philips but infact Pozidrive and probably PZ1.

[@timdunn4977]

Good business approach but we have an Aurora system which performs very well, albeit in a single large room space.

[@lewissparkes]

I’d just go Philips hue. I’ve had it for years. No problems

[@robertflynn463]

We ended up replacing over 100 Aurora Panels in a large office which were just out of warranty. We did the right thing by our client. We would not use Aurora products again. Poor quality from a well established UK company.

[@Theonevidz]

I use hue for all my house bulbs. Highly recommend it

[@protectiongeek]

I may be hopelessly naive here but given that this customer's installation is not run-of-the-mill and has some extras, such as LED drivers and various control devices, wouldn't it be worth a wee bit extra effort to document the locations of these devices once they are installed. Giving the next owner/occupier (or, more importantly, the next spark on site) some basic info like this is immensely helpful. Remember, _you_ could be the next spark dealing with it.

[@stevecraft00]

No because they can come watch this video! 😂 i jest of course, your suggestion is good.

[@stevenmassey3369]

12.27 in wago’s the feed behind the swicth but can’t be bothered to fit any earth sleeving this is basic stuff

[@scottay17]

It’s the one with American owners who wanted 110v sockets?

[@infinityexplorer721]

Definitely RA2 is much better option then that thing called auror , 🤔 I still think that house looks Larg for RA2, knowing that there is a limit with the RA2, homeworks QS Would or you could mix it up install as much possible wired up , Perhaps you have a cost factor to deal with to

[@stuartcox93]

Ah shame you had issues with the Aone system. I have this in my house and has never missed a beat, really impressed. Fair play to you for sorting the issue for the customer though👍

[@glenbarlow5266]

There is a new lighting and component control system coming out that puts the control tech into the lights and components. Each light bulb is wifi connected and is visible on the home network via a smart hub and then controlled by the App. which can do all the usual things, like clustering, and turning lights on/off, dimming, change colour. or hue. Even switching lights on/off in sync with the sun set and sun rise. This means you can make a conventional wired house, a smart home by just changing the bulbs, so without adding all those controllers in the ceiling. It's compatible with Alexa and Apple Smart home. It's from IKEA. A big company that is stable and will insure its future development over time. Check it out, Can be a budget alternative to some of your customers. Kudos on admitting your mistake and making the update at your cost, well done.

[@alsanova]

23:06 - That face! 😂 Yes, I remember what he have done in the past. Lol 😀

[@nutter-world]

Fibaro ZWave modules. Very expensive but absolutely solid, no problems what so ever.

[@rexgold101]

I have my whole house fitted with all the lights, heating and hotwater, security lights, external PIR, irrigation etc all using ZWave.. been running it solidly since 2014.. using Fibaro HS2.. since last 4 months, have slowly decided to move to HomeAssistant.. and it’s even better.. not sure why ZWave and ZigBee are not taken up more..

[@nutter-world]

@@rexgold101 there is a shift I agree. I could talk for hours about the whole wifi thing and routers not able to support / getting hot. Draytek are wonderful btw. Pairing and unpairing ZWave devices can be a pain. What's the alternatives at the moment while they try to standardise / finish up matter?

[@brycetwomey7014]

This is the 3 phase property with the US wiring ring, the one you put the DC EV Charger in right

[@jjdebruyne]

Is RAKO still going? I did a big install with that a good few years ago