Customer Refusing to Pay… AGAIN! 😡

[@artisanelectrics]

Join our free community at www.skool.com/electricians to connect with other tradespeople and access my business course for electricians. 🫵

[@idi0tdetectioninprogress]

£5700, must have been for a single socket.

[@user-vq8br3wb5z]

😂

[@andyxox4168]

Yep, that’s the ‘cash’ price 😂

[@markelliott7917]

Easy to find reviews on companies but we need a place where customers can be reviewed by contractors!

[@jackcameback]

Love the fact you are actually filming whilst picking up inventory - really makes the journey a better experience

[@dboynette]

I paid a 50% deposit upfront, never saw the plumber again. Moral of the tale - do your due diligence

[@artisanelectrics]

Very true

[@InTruServ]

Had exactly the same with a roofer/Velux installer. I won’t pay up front now, also don’t ask our customers to do that, unless it’s a very large commercial contract like our last one with £20k of materials, which we requested payment up front. It’s a hard one to balance, we’re still early in trading, only a year and a half in, and although having established a great reputation already, we need to expand and get more work so we can take staff on, and don’t want to be putting smaller customers off by asking for up front payments, when they’ve no experience of working with us before. We’ve been very lucky to date with zero non-payers thankfully…

[@mjcamp01]

As a customer who works in finance too, I would not pay a contracter 50% upfront. I would however have no issue paying 50% on arrival/material delivery, and the balance at switch on.

[@lindsaycruise4859]

Thanks good advice. Can’t understand why people write negative comments. If you don’t like the video don’t watch it.

[@stephenrichards5386]

In France it was the regulation that you paid 30% up front 30% half way through the work and 35% at the completion. The remaining 5% was paid after snagging. If the snagging wasn't done the customer keeps the 5%

[@stephendavison8852]

Never paid a deposit, never, never will, never not paid an invoice

[@nkdarren1225]

"It wasn't nice for the customer to go through" Then she should have paid. Don't ask for a service you can't afford.

[@gregf9160]

In the past, I've asked _certain customers_ for _full payment_ up-front because of this -- and surprisingly, presumably because they were desperate, they stumped up.

[@skfalpink123]

Back in the 1980’s, when the owners of a restaurant in Manchester refused to pay for the new roof, he turned up at 03:00am (in the pouring rain) and tore every every slate - throwing them on to the back of a pickup.

[@CarlBruiners-k9h]

I've had loads of companies not paying or paying on time, not just once or twice, multiple times... very large businesses... and I don't think there's enough protection for companies and customers for being ripped off both ways.

[@danielkirk8571]

just tell the storey. Feels like an early 2000's American TV programme recapping their recaps.

[@stefanovanenio]

As ever a great video...some customers are very....eerrr....difficult. Like you, I take great pride in my work and get very annoyed at non payers, fortunately I have only had a couple over the years...yep, small claims court

[@Cardetailingburnley]

Jordan I have been in exactly the same situation as you and I am willing to share my story with you directly

[@artisanelectrics]

Sure! Send us an email 👍

[@Ian20232]

What we need is a country wide database with all the customers on, that other trades blacklist. I had a neighbour of a potential customer tell me to do one while I could. Turned out that this customer had taken loads of trades and big furniture stores for thousands over the years. They even got investigated by the local news paper.

[@robinreading3539]

I really enjoyed this video. Wish someone like you was around to advise me in the 80's. I bought a business via an business agency. Within a month I knew the books had been doctored but not sure how. The weekly takings were considerably less than previous owner recorded yet we were busier than they were. A couple more months went by when I found out why our figures were considerably less than theirs. I got a phone call from a couple who wanted to know if I (meaning previous owner) was available to photograph their wedding. Yes you guessed it, he took a wedding almost every month for cash payment and put it through the shop as Saturday takings.

[@TheTotalbeach]

Your experience with the subcontracting company is so common that it's likely they were taught this trick at a university while studying finance, it's lesson number one get other people to do all of the work and don't pay them, then wind up the company so there's no liability. That is Allegedly, may I add.

[@fatwalletboy2]

Im telling you now.....there is such a thing as a professional rogue customer....people who just get loads of stuff done for them with no intention of paying and will wriggle and avoid till you get bored of chasing or concoct some amazing delaying tactics or make up spurious allegations of poor workmanship to either chip the agreed price down or tey to avoid it altogether.......be on your guard I once had a customer go quiet on me for weeks and when i fibally got hold of the husband he said the wife was sorely disappointed in that we have left dusty fingerprints on door handkes and on their new kettle that they said we could use........ Small claims works very well. I dont understand the mindset of these punters who get a good job done but have zero guilt in refusing to pay.

[@timtam6442]

The issue of a Winding Up Order on a company normally does the trick. With a householder, Northampton SCC is a lovely place to visit

[@CyberlightFG]

As a customer: If you pay the company 50% up front and they never show up, you basically lose all your money and the cost for the lawyer resulting in a useless title.

[@shanksgaming2827]

You can pay in stages of work completion. No one in their right mind wait for only final payment.

[@doyles9330]

If you hire a good company with good reputation and reviews this won’t ever happen as 50% isn’t worth their company or reputation. Using Mybuilder or some crap site like that then your asking for trouble

[@alhughes9698]

Top tip for getting paid, don't charge plastic surgeon rates for electricians work.

[@Bksivu]

You should have a system that charges the full amount but clears after job completion.

[@mvb7503]

i’d call „hell‘s angels collector service“

[@DOGEFOREVER]

As a customer, If a company wanted 50% up front I would walk away. That gives me alarm bells. I can’t lose hundreds of pounds. I appreciate I would never be able to afford your work as you seem to cater to millionaires but for me if I lost £200 deposit for a job It would take me a long time to save that again.

[@Cornz38]

I have certain kinds of customers i insist on same day payment at the agreed price. Not the 50% discount they think they should have because reasons...

[@Terry-Tibbs]

If you milked the job as long as you milked the story no wonder you didn't get paid

[@michaelbanks7776]

Hey Jordon, great video. How you fixed for a quick EV charger install 🤭. Take it easy mate.

[@hogelandzonnepanelen]

Good story, i fully agree

[@edglue6138]

I’ll get it back for 15%

[@bnw5435]

You clever man 🤣

[@artisanelectrics]

😂

[@RAT.MAN.]

@@artisanelectrics I used to send my Mrs with the kids to their office to collect a cheque , Worked every time

[@eliotmansfield]

I wouldn’t pay you 50% up front. I would be happy to pay you for materials when they arrive on site and not before.

[@karlmabe1649]

Lovely van

[@stevoone342]

Personally I don’t do sub work too many headaches and risks involved. I’ve learnt to take a deposit normally the value of the products needed, or if it’s a big job enough to cover the first part. I operate as a sole trader by myself, I cator for any one slings they pay I don’t judge. I’ve only had one near non payer, payed on the day I started to chase. And that’s the reason why I take deposits on large work. But I take the deposit the week before commencement due a lot of my work is whether dependent and I feel bad if I’ve had a deposit and wear delayed. But I’ve been very fortunate to have most my customers as good payers and a lot of return custom. Personally I don’t chase the premium work I try and set a topnotch standards sensible but fair price in line with my trade but also to aid my customers to chose me over a cowboy. Just my point of view.

[@ronnierobinson1502]

Is it because you charge 5k to change a fuse??

[@victorpoon6415]

It's crazy to pay someone 50% upfront unless they are known to you, either directly or indirectly. I won't be doing business with you. I would pay an amount when you turn up to start work. Did your hotel pay you 50% upfront? ummmm

[@lewistempleman9752]

poor low quality attitude and example

[@Charles-lane277]

This is a lot more common than you think,get law enforcement and your local district magistrate or district Judge involved

[@stewartstewartstewart]

You mean file a small claims court claim.

[@paulinturkey]

I guess you're not from the UK. It's a civil matter, nothing to do with Law Enforcement as in, the Police.

[@Charles-lane277]

@paulinturkey it is the United States too

[@stuartscott5136]

@@stewartstewartstewart only if it’s less than £3,000 otherwise it’s County Court

[@stephenrichards5386]

The plague of the self employed. People think they can take us for a ride because the law gives them that impression

[@anenglishmaninbrazil3212]

You should name and shame them...especially if its a company

[@doesntmatter9833]

Didn’t you listen to the long and padded out video to increase income from it? Business closed down. Other two were residential customers.

[@ruspj]

isnt it better/safer for both the customer and the contractor if money is paid into some sort of escrow account before the work starts and the contractor gets the money when the work is completed. is it allways best for customers to pay by debit/credit card so they are covered by chargeback protection incase of cowboys doing a bodge job or incomplete work being abandoned? yes they are charges for accepting card payments but they are cheaper than the alternitave of an escrow account. there are quite a few cowboy contractors out there and it sounds like there are a few customers getting work done and then refusing to pay so there needs to be some way to protect both sides

[@DaveG7920]

I don't mind a deposit BUT it works both ways, the job needs to be done when agreed, to the right standards. There's a real danger that SOME companies will take the money then go quiet, lots of excuses etc, sub the job to someone else etc.

[@NorgenSolutionsLLC]

Great video, alot of great tips.

[@philthewriter]

Can tell Artisan's target demographic when a customer needing to get credit for something costing thousands of pounds "rings alarm bells". You'd think they'd just look down the back of the sofa or in an old sock or something.

[@Lewis_Standing]

An EV charger install might be one thousand pounds, or one and a half but not several

[@Dan-Athema]

​@@Lewis_Standing Artisan don't leave the unit without it being more than that

[@brickers911]

Do you not state your payment terms on the quotation, then its clear to everyone?

[@ajadfax1798]

This guys a joke makes me laugh thinks he’s Gordon Ramsay of electrics knows everything about everything 😂😂😂😂

[@JamesBond-xq3tw]

Add on 30% if you think ,they might be uptight & dodgy

[@gasogb1783]

I will never pay 50% upfront to any service.

[@gregmegan4699]

Never booked a flight or been on a train then?

[@FixitFrank]

Bollocks.

[@DrExpresso]

@@gregmegan4699 Not the same is it though?

[@gasogb1783]

@ Electrician is not a train or a flight. Good local electricians never demand 50%. However lots of scammers demand a deposit before starting work.

[@andyxox4168]

Better to hold the steering wheel (at least with one hand) and, at the same time, watch the road! 😮

[@paulinturkey]

You wasted too much time and energy trying to be nice. Once you've done your due diligance of reminders, registered post final reminder, go straight to the SCC. They ain't paying if they've ignored you this far. As for 50% up front........ well, I'm not your kind of customer, but I would show you the door if you came round for an estimate and that's the first I've heard of it. That says you don't trust your own vetting or you can't sort your own cash flow. I doubt it's the latter.

[@Lewis_Standing]

So was she hard up and had no money but conned you into fitting it knowing she couldn't pay or Could she always pay but didn't want to wnd does this all the time?

[@mikethemask1525]

They say cowboy tradesmen but there's a lot of cowboy customers who think the sun shines out there arse's and think they can treat us highly skilled tradesmen like your were shit, so no for me all jobs are 45% payment in advance then 55% remainder at end of 1st first fix that way I'm in control

[@giovannimaiello7529]

Beggars belief, buy an electric car but can't afford the charger. Go figure.

[@LawrenceTimme]

People are broke 😂

[@billpalmer2381]

no prob just pull fuse

[@pauljones464]

With all trending solutions you get the sharks trying to make a quick scam and that’s the scary thing for a consumer. Do you think the ev sector is a bit like a shark tank and this is where things go wrong. You mention spotting a trend. As a consumer, I have been looking at ev charging points and you are blinded with facts that turn out to be facts in optimal situations and installers who claim to be installers but are not. Friends have been stung for improper installs by so called experienced / certified installers. What would you recommend as a consumer looking for an ev installer / solar installer (I would hire you but living up north you a bit far away). are there any trustworthy sites that I as a consumer can research more on. Do vendors have a certified installers list. I don’t know how people can do what they do and not pay and still sleep at night.

[@artisanelectrics]

You’re so right - that’s why we are building a network of partners around the country who we know will do a good job for people. Feel free to get in touch - we might have a partner in your area.

[@JNET_Reloaded]

its due not jew! and no reason you cant have 2 loads of protection is there? so it shouldnt matter just mae sure its protected either way! also if it didnt turn up on time it came from china esp if you never heard of the brand! should of walked away then and there!

[@nigel1402]

50 percent up front. Thats why your domestic - nice. 60 days end of month in the real world.

[@artisanelectrics]

Yeah that’s painful

[@keithr1814]

I don’t think your at all qualified to giving business advice

[@yoshidis4]

Dodgy video

[@stewartstewartstewart]

You can’t look on companies house to find out if a company is on the edge of anything. That’s the worst advice ever. Filed reports show zero useful information about the actual state of a company.

[@artisanelectrics]

You can see balance sheet which sometimes gives an indication if they have negative equity for example. You can also see if they have had previous businesses that have gone bust.

[@MrWobling]

When I was IT contracting, I'd fairly routinely perform a commercial credit check on potential client companies before signing a contract.

[@dboynette]

If they are Limited there is plenty to see.

[@nigel1402]

Micro accounts nowadays

[@ElivesOliverAve]

I was homeless, I had nothing to offer, always sleeping on the street, until Jesus sent me a friend who helped me... I got a job & was managing till I melt a friend who helped me introduce me to Mrs Kate Elizabeth Becherer She changed my life and now I have a home, a wife, a lovely daughter and a new identity... HALLELUJAH

[@OliviaThomas-v3l]

God bless you more abundantly for your generosity But then, what do you do? How do you come about that in that period?

[@ElivesOliverAve]

Thanks to Mrs Kate Elizabeth

[@BrightAnthony-u6g]

I raised 75k and Kate Elizabeth Becherer is to be thanked. I got my self my dream car just last weekend, My journey with her started after my best friend came back from New York City

[@FlankSonia]

This is a definition of God's unending provisions for his people. God remains faithful to his words. I receive this for my household❤️

[@DulCe-s6u]

I know that woman (Kate Elizabeth Becherer) If you were born and raised in new York you'd know too, she's my family's Broker for 3yrs till now and a very good one if you asked me. No doubt she is a good woman.

[@darrinmcneill534]

Once you complete and leave site your on the back foot so in future when on site and finished on the day do not leave site until paid in full your within your rights to start the removal cus they haven’t paid