I didn't want to make this video ⚔ Iwas tayo sa gulo

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0:00 Steve is mad
0:47 I didn't want to make this video
1:39 What can we say
2:09 Ad break
3:19 Usually the brand is not your first stop
5:10 My experience with Asus
7:18 Maybe all brands are like that
7:31 Maybe we got special treatment
7:53 Not all brands are like that
9:49 We did not get special treatment
10:55 Choose your store wisely
12:00 I didn't want to make this video
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Episode 464x35x24 - Asus RMA controversy

[@titogeesoon]

Nung kelan bumili ako ng PC sa inyo and gave my friend the break down, and he reacted that I could've gotten the prices lower if I picked it out myself. Ang sagot ko sa kanya is I don't want the hassle of chasing after multiple retailers if ever magkasira yung parts. But for me, it's the guarantee and peace of mind that I can easily reach out to you guys for a repair or warranty. I've gotten so much bad experience sa after sales ng mga retailers dito sa pinas, and it's quite rare to find a store like yourselves!

[@TrezYTR]

Exactly this ^ I'm willing to pay a slight premium (honestly the price difference is so small) for the peace of mind na if there's something wrong, hw sugar has my back. 🙌

[@rafaeljames7183]

Very well laid out. All facts, no bs What's the name of the monitor you mentioned

[@hwsph]

ASUS VA27EHF, high end office monitor, I wouldn't necessarily use it for gaming

[@luigiwilwayco8733]

Added respect to you guys for laying out where you stand. Understandable points! As with all businesses, depende rin talaga sa location and how they run their business. Mukhang maayos panaman sa atin dito all things considering haha.

[@mikemarkong]

as someone who previously worked in retail brands [apparel - international and OEM]; this is true. main HQ and manufacturers CAN dismiss your RMA, since technically it is out of their hands. it falls to the franchise/brand holder in the PH, then they CAN pass it down to retailers/shops here in PH to deal with the problems. they will only step-in IF the brand name gets caught in the crossfire. I'm not saying it always goes bad, but I'm just saying there are brands and franchise holders in PH that does this. sadly, the retail store has to shoulder everything else.

[@hwsph]

from a retailer's pov it feels like we're always shouldering everything 😅 (slight exaggeration)

[@mikemarkong]

@@hwsph true. I feel it's because not a lot of customers know and understand the backend of store, retailer, importer, and brand relationships.

[@myownhaven1601]

Very nice points. Keep it up!

[@hikigayahachiman8951]

kaya tama talaga yung pag recommend ko sa inyo sa dalawa kong kaibigan, until now yung nakuha nilang set up sa inyo maayos. Kudos po sa inyo.

[@techwolfcave]

Bought an Asus VG249Q1A. After 5 months, may horizontal line na sa top part. Message the shop, processed the warranty, returned the broken monitor, and then boom, received a new model, Asus VG249Q3A. I think misunderstanding lang talaga, what if maayos lang yung communication sa both sides, hindi pa sana lalaki yung issue.

[@pkpnyt4711]

Ang linaw ng communication stop defending brands that are only after our money. I've had issues with Asus, MSI and Gigabyte, etc.. They are all after our money, may mga instance I had to be rude to them and threaten them para makuha ko lang gusto ko from them. Suwerte it worked. I've also had issues na wala na akong magawa and I had to swallow na nawalan ako ng pera.

[@pkpnyt4711]

Suwerte tayo we have HW Sugar or PCHub na have treated me well. HW Sugar goes the extra mile compared to the other retail shops. Sa PCHub pag wala na talaga warranty sorry ka, si HW Sugar lang ang kahit walang warranty fight. It's not about Asus or any manufacturer, it's about the retailer doing super good!

[@zenn2237]

Walang misunderstanding na nangyari. Panoorin mo ung video

[@_Asce_-]

Sa part mo kasi faulty system kaya hindi na void warranty

[@chic-fil-ashouldopenonsund3623]

I would imagine the reason was because shipping costs are a lot lower to rma items to the manufacturer here compared to in the US, it incentivized asus in NA to just be scummy in their rma practices to not bother sending items back to taiwan for repairs or something if they dont have a proper repair facility in NA.

[@bluesrike]

Bumili ako ng desktop from you guys na may Asus RTX 4070. So far, so good. And I can only hope it stays that way.

[@ChiekoGamers]

Depende talaga yan sa region/country.

[@emperawr7829]

awa ng diyos wla pa namang nagiging problema yung rog build ko kaya di ko masyado iniisip yang rma nila, yung receiver lng tlga ng mouse yung nag ka problema dati

[@junellemotovlog7504]

Ano po masasabi nyo sa GPU Intel ngayon

[@johnmichaelcobangbang8425]

Still using my GPU that I bought from your shop for 4 years now. Asus strix and walang a proble problema. Minsan talaga matatapat lang tayo sa defective na item and it really happens.

[@nalo1728]

sa motherboard gigabyte ako dto sa pinas or asrock maganda rma nila dto. ala nang back n fort basta sabihin mo lng ng malinaw ung issue at ipadala sakanila and they will fix it. sa gpu maganda nmn experience ko sa colorful. nag garbage display, ala na din back n forth sinabi ko lng issue at pinadala. ang problema lang imbis na ausin ng colorful eh pinalitan ng bago haha. sa asus mobo/laptop products nakaka bwisit lang kasi lagi tuwing 1-4 months after warranty lumalabas ang sira kaya d ko din mapa rma na 😅 laging mag babayad for repair. kaya d ko din kinuha ung rog ally at nag steam deck nlng ako at super happy dahil sa microsd issue ng asus haha

[@GameplayTubeYT]

So ganun din dipende sa store kung maging generous sila!!!!

[@razmtb5028]

true, depende din talaga sa seller/store. Sumagot sila s video ni TJ pero parang no idea sila haha

[@4givenoxygenbarez]

As a customer rep/BPO.. at times.. american reps ng company ang may prob.. not really tge company itself eh..

[@virgiliod.9436]

Noon napansin ko kapag sira yung motherboard naninira ng ram talaga. Kasi matibay naman talaga ang ram eh, di basta basta nasisira. Kaya nag laptop na ako sa lahat ng bagay para di na rin ako mag overclock. Ewan ko lang ngayon, pero mukhang mas matitibay na yung motherboard ngayon.

[@riccia888]

I bought a Proart display at SM. After one year the monitor doesnt turn on anymore.

[@hwsph]

have you tried returning it to SM?

[@riccia888]

@@hwsph I didnt because of hassle. I bought a new monitor which is Samsung 28inch 4k. Im loving it.

[@Lypaips]

@@riccia888 Hassle? Monitors usually have a 2-3 year warranty, hindi lang 1.

[@riccia888]

@@Lypaips that was long time ago around 2018-2019 when i bought it. I dont buy asus brand anymore.

[@triadwarfare]

Speaking of RAM, meron ba local distributor G.Skill dito sa pinas kasi ang mahal magpadala sa Taiwan.

[@hwsph]

there are gskill distros, the brand has a big presence here

[@veejayzee1750]

Paano kaya kung sa Asus Conmcept Store ako bumuli? Nakakabahala kasi eh

[@razmtb5028]

sa hardware sugar nalang para less hassle hahaha

[@mAdcaTzm4a1]

A tech friend told me. Dito sa PH walang problem sa asus. Diyan lang talaga yan sa US. Id believe him kasi siya handle ng sales and RMA sa known shop here

[@ChiekoGamers]

Yes, depende po talaga sa region/country. Outsourced kadalasan nangyayari dito sa Pinas. Many authorized service centers of Asus here in PH are 3rd parties.

[@ailluinthethyra6139]

Ubertech yung distro ng Asus & okay talaga siya.

[@DeeDoydz]

LOVE THE COUCH! LINK PLS

[@hwsph]

we don't have a link but it's a La-Z Boy from Blims

[@mielquizon784]

Ang maganda sa mga Us tech youtuber ay natatackle nila ung mga gentong issue unlike sa atin na medyo maingat kase iniingatan nila ung partnership nila sa mga brand kaya ang masasabi ko lang dapat aware parin tayu sa mg issue

[@zilverman7820]

Totoo. Ung mga benchmark reviews lang ng mga foreign youtubers medyo di pang masa kasi puros top of the line products.

[@rexyfixy9812]

I think there's other way kung bakit hindi masyado Vocal yung issue for specific Brand or any other brand since marami dito sa pinas sa retailer bumibili not directly from the Brand itself. And I do believed that retailers really don't expose these Brands about their services. Since the USA or other part of region mas exposed ang poor services kase directly from brand to customers, and we know lots of Customers are Vocal about it. Iba lang siguro ang way ng pag deal dito sa pinas since brands really dont work as ONE Building, but many from different region.

[@virgiliod.9436]

Dapat kasi kay Asus dapat sa simula pa lang sabihin nila na wala sa warranty ang joystick. Kasi iyan ang pinaka madaling masira at bagama't maliit iyan karamihan ng gumagamit nyan ay adult na na sobrang lakas at mabigat ang mga kamay. Kapag nabasa iyan ng user ay ugaliin na nila na ingatan ito. O di kaya sa modular na lang yung design nila ng joystick para kapag masira bibili lang yung user ng bagong joystick tapos i-plug lang ayos na. Bagaman convenient ito ay may tendency na tumaas ang presyo pero walang sakit ng ulo sa sa lahat except sa bulsa.

[@virgiliod.9436]

Kasi ang thinking nila eh kapag may konting superficial na silang damage na nakita inaakala nila na mabigat o inabuso ng mga kamay ng user kaysa sa factory defect.

[@GamerZone_pH]

Boss... Pag dehado ung shop sa RMA... Mababawasan nnmn ung stash mo for crypto... Ahahaha but seriously kudos to the shop for doing the right thing... Inspite off...

[@hwsph]

haha either way mababawas tlaga yung crypto stash ko, sobrang volatile ng markets ngayon 😆

[@VincenzoWoo]

kakaiba k tlga hws... pagtumama ako sa lotto.. pafranchise hahaha ingat lang bka maabuse ng ibang customer.. asus tuf ko umusok na sa pagsalpak ko ng rgb argb.. hangang ngayon gamit ko pa rin with deepcool rgb converter.

[@hwsph]

haha classic yung converter na yan, one of our first best sellers! believe me you don't want to franchise a PC shop, sakit sa ulo lang makukuha mo 😁

[@TheVigilanteGaming]

Parang kilala ko kung sino ung customer na un ah? Cute cguro un....hehe

[@hwsph]

cute nga ba? 🤔😄

[@TheVigilanteGaming]

@@hwsph opcors... Tanong mo pa sa nanay ko...hehe

[@Deybis]

I get the point of the video but it doesn't excuse their behavior.

[@Tofilux]

sa tingin problema nila sa ibang bansa yan kasi nag pa rma nko ng mobo at psu naayos naman ung problema ko

[@protambike7258]

8:05 Corsair?

[@kakomagic]

Prolly Samsung. Indispensable daw eh

[@protambike7258]

@@kakomagic 😆

[@hwsph]

not Corsair but good guess 😄

[@babyinthewater948]

Tech Jesus na nagsabi, ibig sabihin totoo yun😂

[@hwsph]

in Tech Jesus we trust 🙏

[@viclr33]

Im going to geo-guess your house. Lol or just ask you nalang.

[@archer201977]

Ok pipichugin store mo, but i don't think ganon ka, ka liit. I kaw ang go to sa anything pc hardware related kaya for me is kang big channel, dati pa ako nag chechek sa channel mo di lang ako subscriber, kaya ngayon su-subscribe na ako.

[@dekngpasig]

d2 sa Pinas ok ang rma ng Asus sa ibang bansa madalas yang issue na yan

[@motohobby4761]

naka dismaya lang sa asus. last year bumili ako ng Monitor ASUS TUF VG27AQL3A around 20k+ pero ngayon nasa 15k+ nalang presyo nya. ang bilis bumaba ng presyo. gusto ko sana mag palit ng ASUS ROG STRIX Monitor yung bago na nasa around 17k+ kaso d na mabenta etong Monitor ko sa presyong 2nd hand 16k to 17k kasi may bagong labas na Monitor si ASUS na ASUS ROG STRIX. .

[@mAdcaTzm4a1]

Welcome to tech industry

[@motohobby4761]

@@mAdcaTzm4a1 sa bagay boss. parang phone nalang kasi. laging nag lalabas ng bago.

[@ephraimperez5423]

sir Wala po kayong content para mag buo Ng computer shop mas good cguro kayo mag paliwanag

[@hwsph]

computer shop you mean like a lan shop/piso net?

[@ephraimperez5423]

@@hwsph salamat po na notice opo Kahit spec Lang Ng mga mid range po salamat po lagi po ako nanunuod Ng mga vlog nyo

[@gTzy17]

I didnt want to pero sayang views, sooooooo

[@norbsobil744]

Kaya ako sa legit stores lang ako bumibili and kung may problema, binabalik ko kaagad. If hindi nila palitan or irefund, DTI agad wala nang usapan. Hahaha