I got NEGATIVE feedback on eBay (and it was false! )

I just got negative feedback on eBay - and it was false! I think it's really unfair when bad eBay buyers leave false negative feedbacks on eBay. These false claims can really hurt our stores and punish us with slow sales. I really think eBay need to give sellers time to dispute a negative feedback before they put us in facebook jail!
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Hi! My name is Mel (aka) Back from Burnout! And if you’re a reseller wanting to learn how to sell on eBay and how I run a successful eBay business selling second hand items from the thrift store then this is DEFINITELY the place for YOU! On this channel, I upload 2-3 videos a week surrounding topics such as tips for selling on eBay and how to make money selling stuff on eBay. I help you get a better understanding of what it's like being a full time eBay reseller and I'll show you what I do all day as a eBay reseller in my weekly reselling vlogs. And I basically answer any and all questions any eBay resellers may have who are looking to grow their eBay business!

[@twotwinningcavs]

I got a negative feedback saying “excellent seller but shipping carrier took too long to deliver, not sellers fault”. Why do buyers people think the shipping carriers delays deserve to be on my seller feedback?! I put in a request and eBay removed it.

[@backfromburnout]

It’s really unfair to be punished for things out of our control or things that are false. There is no doubt in my mind that once you get a negative your store takes a hit for punishment. Not fair.

[@drizzo4669]

Hey, just some advice. If you have a 30-day return policy , most of your negative feedback is automatically removed by ebay because if a customer has an issue they can just return the item. My returns for a year before offering a 30 day policy was about 2. My returns after offering a 30 day return policy was about 4 and I sell about 1000 items a year (just for perspective). I truly believe offering a return option may increase your sales. Books and stuff someone could read or watch in 30 days, maybe not as yes they could just use you as a rental but you should probably offer it on clothes and items that are breakable (could happen in transit).

[@MrPaulMorris]

At the risk of repeating myself, I never cease to be amazed at the prices achieved for books in Australia. In some cases the price for second hand books is higher than new retail here in the UK. A very different market!

[@sandrabentley8111]

Agree, same here in US. I think Mel has that special touch and found her perfect niche. I'm happy for her and she certainly knows her books!

[@deborahmeier6836]

Remember our Australian dollar is worth 72 cents USD

[@thelastkult1329]

Yeah, it's hard for UK book sellers to compete when World of Books or Music Magpie sell the same books with free shipping, for less than what it costs a small seller to post!

[@VW_Fan]

New books here are really expensive. Keeps the price high for the used market.

[@desertpinevintage162]

Even with the exchange rate here in the US used books do not sell anywhere near what you get in Australia. Hmm I wonder why.

[@WynterVil]

About a year ago I had a customer leave a comment in feedback that they are thrilled to have the item and were pleased with my customer service. However, he left it in the negative spot. Ebay refused to remove it despite me pointing out I am being penalized for A POSITIVE review. Being a new seller at the time that 1 negative dropped me down to a 96! Almost a year later, I am almost at a 99. Crazy that 1 negative dropped it so fast and it is taking forever to get it to go back up. Thankfully, it should go away in October and I will be back to my 100%. I just don't understand why some buyers do that? Soooo frustrating. I am so glad I found your channel. I have been binge watching off and on.

[@backfromburnout]

That’s crazy and ridiculous. Next time if that happens keep calling and speak to different employees!

[@SamtheHiker]

I really like your idea for eBay to wait 7 days or so to attach any negative feedback. Allowing time to communicate and work out any details that might not fit. Good call.

[@backfromburnout]

Yes, I think that would be fair for everyone then so we can at least try to rectify it first

[@twotwinningcavs]

It’s SOOOOO unfair that buyers who accept an offer can have as long as they like to pay yet you can have pay immediately for buy it now listings 🤬🤬🤬

[@bsscards3593]

Love your videos! So much great info and tips to help grow my eBay business! I am dreading the day we get our first troll negative review and I agree, eBay should give the seller due process to make their case before it goes on your record!! Glad you were able to get it removed, we work hard for our customers!

[@MarylynBroomhall]

What an interesting vlog, Mel. Your garage sure filled up fast! Thanks for the tips and suggestions. December sales re secondhand 'stuff', been interesting in my store this month. Taken a dive. Quite a roller coaster. The good with the bad. BTW, live that system!

[@rossbeckley6729]

Good on you for taking that person on and obviously someone who clearly has higher expectations. Some folk feel they are entitled and that we as sellers are mind readers.

[@PaladinGlobalMarket]

You are so much fun! I completely agree the best offer delayed pays can be frustrating. I made a video recently about eBay testing where they wont have 4 days anymore but have to pay when they accept the best offer. That’s going to be amazing!

[@kisselling1024]

Oh goodness, pet peeve here.. nothing wrong with saying 'hiya, thanks for the reminder.. will be paying on Wednesday, trusting this ok? have a great festive season' - just polite.. its amazing what comes from good manners, deals, sales and more.. ;) love ya, keep up the aussie approach and honest delivery.. its AWESOME

[@backfromburnout]

Yes!!!! I totally agree. If your going to take that long to pay at least be kind about it!

[@merridybenton7028]

I agree with you on the buyers "deciding" how long they should take to pay and I hate when they advise you how you should wrap their items. I had one from the USA yesterday who wanted his 2 books individually wrapped with waterproof wrapping before putting in a parcel bag and then the next day he sent me a message again reminding me about doing this!

[@backfromburnout]

It just doesn't make any business sense does it. If I was to go into a dress shop at the local mall they might hold a dress for me for a few hours while I looked around but they wont hold it for 5 days! One of the most ridiculous things eBay does.

[@BigHurt1776]

I have to say you always seem to put a positive spin on things no matter what. That and the way you chuckle about things is refreshing and makes your videos enjoyable!

[@stevenptew]

I had one buyer who promised to pay "on Friday", didn't, then made an offer on another item before having paid for his first order. When I cancelled his order he sent me an abusive message threatening negative feedback! He was my first blocked buyer.

[@backfromburnout]

So frustrating! Always remember if a buyer threatens any kind of negative feedback in a eBay text message it's classed as feedback extortion and eBay will remove that straight away. Always report and block buyers who threaten you with feedback extortion. They will always lose.

[@Doing_It_Wrong]

IDK how many people mention it, but I appreciate you storing your books flat.

[@backfromburnout]

Thank you!

[@ianjresells]

I remember those crazy magic eye pictures back in the 1990s, spent hours staring at that trickery lol. Glad you got the feedback issue resolved, it's very unfair. See you tomorrow!

[@backfromburnout]

Yes, how fun were they! We also used to have posters in frames to hang on the wall with them lol Thanks Ian for watching -see you tomorrow - and Thursday, Friday and Saturday ha ha ha!! Then I might collapse for a couple of days and do a live stream next week lol

[@Doing_It_Wrong]

Antiquarian or late vintage books like the one's you were talking about don't usually need to be of the best quality to sell. I've sold a few that were literally in pieces because of what they are. Scarcity, desirability and condition. If two are high enough the 3rd doesn't matter. With old books you're sometimes the only person on the planet with one for sale.

[@meganjordon]

Glad to see the scales set up! You'll love it.

[@backfromburnout]

Yes, thanks for sharing the seller for me. Now to start using them and bringing in those extra international eBay sales!

[@thetatdoctor3806]

Glad you got that feedback sorted.... Idiots they are, but fair play to eBay for sorting it. My phone doesn't do 1:1 ... But when I change I'll be sure to check for it. Thanks for sharing Mel 🙂👍

[@volvo2443]

I miss the other music for the end of the video lol! Great video as always!

[@backfromburnout]

Oh really lol. Feedback noted! I just try and change it up sometimes. I get bored easily LOL

[@sheilas52]

Very rude not to pay. Do they do that at the food store nope! Hair looks gorgeous Mel.

[@backfromburnout]

It is rude to just expect it's okay. It's all in the way they presume and don't even ask kindly if we mind waiting.

[@Doing_It_Wrong]

I absolutely "love" when someone makes you an offer or accepts a counter offer and then they say absolutely nothing, nada, zilch until it's time to say they haven't paid. Happens much too often.

[@lisaskillings5028]

I hear you on paying for their order. I get so frustrated! Anywhere else they buy online, they have to pay right away. Ebay should be the same thing!!! Goodness people. Lol

[@TamathaWhitehurstSleepStories]

Awesome video keep it up I learn so much about books from you!

[@backfromburnout]

Thanks so much! I appreciate the feedback!

[@BaldyPalPicking]

5 days to pay is absolutely horrible! honestly I'd be fighting the internal urge to cancel on them too. i love your reaction to the iphone blurry background! hilarious.

[@nikneumann9170]

Our Mel....negative feedback ❓.... I'm mortified ❗

[@backfromburnout]

Ha ha, I'm just like everyone else :)

[@joanprince733]

Hi Mel Great to see you Vlogging. Another informative video. Keep up the good work. Sorry you got a negative feedback but glad Ebay sorted it out for you. Shame about the delay though. Xx

[@backfromburnout]

Thank you Joan! Yes, I'll give this daily vlogging a try! It's going to push me to not overthink my videos so much - I just have to get it done! Let's see how I feel on the weekend lol Thanks for watching and see you tomorrow!

[@joanprince733]

Looking forward to tomorrow's vlog. Xx

[@cliffbone3430]

As part of the seller protection they remove negative feedback for post and shipping I have had several feedbacks removed as like you said 5 days is excellent in the xmas post & pandemic times I also wish us as sellers could leave negative feedback for buyers to make the feedback system fairer great video good luck Cliff PS. I also get very annoyed with people not paying for their orders especially when they put in a offer and you accept it, I have one that hasn't paid for 4 days now (I am just about to cancel it)

[@smalltownsmalltimebookseller]

I always love your videos. I need to start doing more book bundles, your system looks like a good one. The only thing I try to remember when getting curt replies is that perhaps the person does not speak English as a first language. Some languages are more direct and that may be just a direct translation. Looking forward to your next video!

[@backfromburnout]

That is true about another language, but surely they know please and thank you ha ha. They are due to pay today - let's see if they do. So far no luck!

[@darleneaitken1620]

I was wondering for a moment what you had in that coffee mug!

[@backfromburnout]

Ha ha, just boring black coffee lol

[@MrJonoj]

Yes Mel I get those buyers for cheap items, demand they’re going to pay on whatever day. It frustrates me but I just let it go

[@backfromburnout]

Yes, very entitled. I will give her the extra day but if she doesn't pay on the day she said I will cancel and block.

[@NA-kp1lk]

I'm glad that was removed. Ebay never removes mine even if it's not something legimate. I was wondering when you say the price on a book is that AUD or USD? I ran into a good opportunity to start selling books and your videos are truly helpful. Thanks!

[@treasurehuntinginoz9845]

Hi Mel. Not sure if anyone has mentioned it, but make sure you block that buyer now.

[@backfromburnout]

I just did! 9pm on day 5 and they are now blocked!

[@zoehannam8244]

I am so glad someone else hates it when people don’t use their manners! 😠

[@tlk7361]

Hi Mel, You have inspired me to list some book bundles… my local op shop was having a sale and all books were 25c each . So I went for lots of the same author .. it’s should be interesting.

[@backfromburnout]

That is awesome! 25c per book is AMAZING!! Grab that money and go get it!!

[@thomasfrench2012]

Yes, five days is a long time, especially with no notice. It's one of those little annoying things with eBay. eBay should send a notice saying that until you the Buyer pays, this listing is still live and may be purchased by another buyer, cancelling your accepted best offer. Another annoying thing is that when the listing is in Awaiting Payment limbo, the seller doesn't have access to the SKU. So if I am working on getting other sold items out the door, I can't go pick it to have it ready in case the buyer pays - unless of course I go hunting for the item itself.

[@teresawebster3498]

I dislike buyers that do not pay when click buy it now.

[@backfromburnout]

So frustrating. I guess at least this one did tell me she would eventually pay - on the day of her terms though lol

[@rickadams]

If they are nice about paying late that's fine but not if they are rude like that! I would be inclined to wait until Wednesday and if they don't pay on Wednesday just cancel the order, that's 5 days of that item that could have been on eBay and sold to someone else during that time. If I hear nothing I cancel the order after 4 days of non-payment. Looking forward to the daily vids (if you are able!) need to get some tips on how you bundle successfully! Great video as always!

[@backfromburnout]

Guess what! Tomorrows video is all about selling bundles!!!

[@Raiders1154]

I hear you about buyers paying late or asking to pay past 3 days. Frustrates me to have to send multiple reminders to pay before I have to threaten to cancel their order! Usually, if someone is nice and ask if they can pay past the 3 days I will usually say yes.

[@shelleyocallaghan6260]

Those 'Will pay on Wednesday' messages drive me nuts! I always hope they take long enuf so I can cancel for non-payment. And I do :D If they are polite, I don't mind at all. MANNERS PEOPLE!!!!! LOL

[@backfromburnout]

Day 5 today, still waiting. I'll give her to 5pm and then I'm blocking and cancelling so she gets a ding.

[@creativeme6563]

You are hard working and fun to watch👍 Fellow reseller Victoria 🙂

[@backfromburnout]

Thanks so much!

[@kayepoolebuttonsvintageand6541]

I had an absolutely dead weekend too, very odd as I normally get sales most days, the same thing happened to me last weekend .. no sales for two days. I noticed that my payment summary was missing off the front of my app on phone this weekend when sales were dead, and also it was missing last weekend .. probably coincidence ..but weird!

[@Peterwrayadventures]

Negative feedback sucks anyway specially when you know you are right and that buyer is trying it on. Look forward to more vids.

[@backfromburnout]

It sure does Peter, it's not fair and eBay really need to look at how they handle negative reviews instead of punishing our stores instantly.

[@stevenptew]

Why order before you can pay? I'd cancel the order and block the buyer given the rude message.

[@backfromburnout]

It’s frustrating they just presume they can wait to pay so long. I’ve eBay will be bringing in an immediate payment soon when buyers pay with offers. Four days before you can cancel is too long. Someone else could have purchased the item in the meantime. Frustrating for sellers.

[@raucousreg9064]

Bernard Leach was a major figure in world pottery - he had the title "Kenzan" as the head of one off the major schools of Japanese pottery. The book you had has been out of print for decades - always worth picking up, even in much worse condition than yours was!

[@td6846]

Wheels

[@backfromburnout]

Very interesting - I bet many people would not know that though and walk straight past it in a thrift store. So many valuable books out there just waiting for us all to find! How intersting, I hope the buyer enjoys it for their collection.

[@suzie.wynnjones]

I agree. Pay up when you make the purchase. Easy.

[@backfromburnout]

Yep, eBay need to fix this.

[@brooke6848]

I’m in the UK and a buyer through tracking requested item to be left in a safe place but the courier didn’t leave it in safe place that the buyer requested. So buyer left me negative feedback because of that plus also claimed was left in full view of whole street the photo of where the item was left showed otherwise. I contacted buyer to apologise but your issue is with the courier not me and something out of my control so why leave me negative, customer failed to understand not my fault eBay removed feedback.

[@puppydogdiary596]

Hi Mel! Watching for a second time haha. Question if you have no return on your listing and customer wants to return, do you refund and also pay for the return as its mostly free postage? Just wondering what you do when you have high cost books they would like to return or high cost items.

[@backfromburnout]

It depends. If the item is item not as described then yes you have to pay the return postage. If the item is for change of mind or buyer regret then yes they have to pay the return shipping.

[@mrslehman3]

Love the book review

[@leoninavictoria8024]

I paid $0.20 cents for two books that were sold in US $150 dlls... I just couldn't beleive how fast they were bought...

[@backfromburnout]

Wow, what a great sale!! Some of the books that I think will sit on the shelves here and take ages to sell are actually the ones that surprise me the most and sell the fastest! I have a pretty good eye for sourcing books now after selling so many for the last couple of years but I'm forever learning new books that sell for great profit and surprise me.

[@twotwinningcavs]

I’m starting to regret throwing away the polish & Belgium classic books I got for free…

[@backfromburnout]

Oh no!!

[@Smallfarming87]

Ebay should require payment immediately. It blows me away that they dont

[@backfromburnout]

I think it's coming soo and I hope it does. It's ridiculous to make us wait days holding items without even a deposit being held.

[@courtneystark907]

Can you turn it off? I think there's a setting that will say your store requires immediate payment?

[@ArtJourneyUK]

Always good to dispute unfair bad feedback. Question: are you allowed to state “no returns” as a business seller in Australia? In the UK all business sellers have to accept returns

[@backfromburnout]

Yes we can add No Returns to our listings for change of mind. But if they claim INAD then you have to legally return it. I barely ever get any returns. But if anyone ever asked I would certainly return as it’s good customer service and just part of selling. I put no returns on my listings to stop time wasters ordering stuff just to try before they buy. Many sellers do this.

[@ArtJourneyUK]

@@backfromburnout that’s so interesting! In the UK business sellers *have* to allow people to try before they buy as part of the distance selling regulations. The buyer has to have the same opportunity to check something as they would in a store and if it’s not what they want, including change of mind, they can return it. I’m surprised Australia doesn’t have something similar.

[@MrPaulMorris]

@@ArtJourneyUK Yes, another UK seller here. These regulations have been in place since 2000 and, despite the predictions of doom and disaster, I feel this actually was actually a positive thing overall. We need to remember that the regulations were introduced for the benefit of *sellers* in promoting buyer confidence in the ecommerce sphere. One thing I noticed was that increasing our 'change of mind' return window to 30 days (from 14) more than halved our actual return rate. I don't know whether this was because it gave buyers time to work things out themselves (particularly back in the days when we specialised in computer and network equipment) or they simply forgot because there was little time pressure but that's what our figures showed--and I'm fairly obsessive about these things keeping records back to Jan 2002 when I first started on eBay professionally. Stating 'No returns' as Mel says she does, while actually having a far more tolerant policy, just makes it more likely that buyers will jump straight into INAD cases, leaving the seller to pick up the costs of the return and risking account defects, rather than the buyer returning the product in good order (at their own expense) for later resale. While the seller loses the outbound postage it keeps everything much more amicable. Over the years, change of mind/doesn't fit returns have run at a small fraction of 1% of total sales (0.13% by volume averaged over 20 years- so about 1 in 750 units) with almost all of them being in the very small part of our inventory that is clothing). This is well within the sort of running cost I would expect in any sales business and certainly less than the 'shrinkage one might expect in a retail store! At least we get the goods back for resale.

[@ItSellsItself]

You’re very lucky eBay removed your neg feedback, I’m glad they agreed with your reasoning. I received one for an item of clothing that I clearly labelled as pre-owned, but in excellent condition. She complained the item was ‘used’ and not good quality. EBay refused to remove it saying that it was her ‘opinion’ of the purchase and it fit within their policies. Ugh! Made me so mad it took my 100% down to 93%. Nothing I could do, it is what it is I guess….some people are just sh*tty 🤣🤣🤣 Oh and definitely do offer International shipping, the majority of my sales this last weekend went overseas. 😁

[@thecoleface]

Negative feedback sucks, glad you got it removed! Back in 2017 we took an objective look at our feedback and concluded that 42% of our bad feedback was down to buyer dishonesty, and a further 8% due to buyer mistakes. This means that 50% of our negative feedback was largely unavoidable. The remaining 50% consisted of postal damage, buyers not liking quality of items, all of which we contunually try to mitigate through process improvements. We also realised that genuine issues, that are communicated, do not result in bad feedback, because they can be resolved. I should probably redo the analysis in a video... maybe next year!

[@DonnaBridges]

THANK YOU FOR BLOGGING DAILY!

[@backfromburnout]

Thanks for watching! It’s only for this week but in the new year I’ll be back to videos every second day :)

[@susanhallwachs4362]

I am so tired of people not paying!! It's not just you. Where else can you buy something and wait 4 days to pay? Argh!!

[@backfromburnout]

Very frustrating and this buyer still hasn't paid yet.

[@fionanoyce1676]

I agree if you are going to buy an item, it should be paid straight away.

[@backfromburnout]

YES! eBay need to change this rule

[@robertdeveau7445]

Back from the hairdresser, you look Fantastic!!

[@backfromburnout]

Oh thank you!

[@sapicker2193]

People think we have Amazon postage times... 😂 I sent the wrong item last week, buyer wanted a refund (okay fine) but didn't open a case, has ghosted me on messages and left neg feedback instead....

[@backfromburnout]

That is so frustrating. Did you contact eBay and explain you happily agreed to do the refund but the buyer hasn't communicated back and you feel that feedback is unfair?

[@sapicker2193]

@@backfromburnout Thing is I want the item back, I've said I will pay for postage but they refuse.

[@BrumReseller]

great vlog :)

[@backfromburnout]

Thank you!! 😊

[@coctailer]

I require immediate payment on my listings. I hate waiting around for someone to pay.

[@backfromburnout]

I do also except when it comes from offer we don’t have a choice

[@buzzweebee8685]

I sell on etsy. I had a customer leave me bad feedback and open a case because the item did not arrive. She then admits (in the case convo) that she did not give her full address and did not put her apartment number. She also said she shouldn't have to put her correct address, the mailman should just find her.... She called me many names and Etsy responded by apologizing to HER and thanking her for her patience. They refunded her in full from my account and left the feedback. All faith in Etsy lost. I am glad ebay values its sellers (ie their actual customers)

[@duncanvr7567]

Sales always drop before Xmas. Otherwise are consistent, like you I see no real boost in Q4 its just normal consistent sales for me most weeks but a slight dip right now

[@mrsresell2519]

I think eBay need to start screening negative feedback BEFORE they appear on our stores..bit like the way admins of Facebook groups have to approve membership requests.

[@backfromburnout]

I agree. Or at least give us a time period to dispute it before they automatically penalise our account.

[@Bad--Wolf]

Have you got that Hot Scot poster up yet? I can't see it!

[@backfromburnout]

No!! I need to find room!!

[@Bad--Wolf]

Do it!!!!

[@janinedodd9876]

Just wondering if your doing Buy it now listings why do you schedule some listings, why not just list them when they are ready? Hope that makes sense

[@backfromburnout]

Yes, I do buy it now on all my listings. I have scheduled my listings out for December during the busy season to make sure my account stays active everyday and I don’t miss any daily listing. This video explains it more kzbin.info/www/bejne/rmrEn62fobWHmK8

[@puppydogdiary596]

Yay! Daily vlogs~

[@backfromburnout]

I hope it's yay for me ha ha ha. I'll be exhausted by the weekend! Thank you for watching I appreciate it and hope you like the daily crazy

[@manda-panda6578]

do you charge postage on your books Mel?

[@amineakel5075]

great vid. have you ever made wrong purchases and lost money?

[@backfromburnout]

Yes! As resellers we do make mistakes and sometimes we buy bad buys. Business is all about sales - expenses = profit. Sometimes we win and sometimes we lose. Sometimes what sells well for someone else it doesn’t mean it will sell well for us. But everything we buy we learn from and the more we learn the better we become!

[@cazieblossom8610]

Rude customers bug me big time. I sold an item last week in a multi sized listing and when I asked which size they wanted I had no response. So as I just wanted this old stock out the door, I offered a 2 for 1 and said they could have both at no extra charge. All I got back from them was "yeah I'll have both". Omg. Didn't say " thank you." No manners or even acknowledgement of my generosity. Ahh some people!!

[@cliffbone3430]

also with regards to shipping internationally, I would look into the global shipping program as we use to send all our stuff internationally ourselves and we moved over to that because it is so much easier than working out prices, you just ship the item to a local GSP centre via normal post and ebay ship it out to the international customer, it also covers against you against any neg feedback for delays in shipping as well

[@backfromburnout]

We sadly don’t have GSP in Australia :( I wish we did it’s one of the reasons I’ve been reluctant to add it

[@cliffbone3430]

@@backfromburnout sorry I thought it had expanded to Australia already

[@Theemptycart]

What do you do with the retail prices on the back of the books. Do you mark under it what if a book is 8.99 ? do you go by that or just what it sells for on ebay? sorru if thats a dumb question Im newish lol

[@backfromburnout]

I price my books by looking at what others have sold for on eBay not the prices on the book :)

[@signeknudsen8513]

When you talked about the book "A Potter's Book," you kept saying it was in terrible condition but you really need to take off the dust jacket to determine the condition of the book itself. Often the dust jacket has protected the book so the book covers might be in excellent condition even if the dust jacket is worn. When selling old books you would describe the condition of both.

[@backfromburnout]

Very true and great advice! I actually might start taking individual photos of the actual book without the dust cover on old books like this. Great tip!! Sometimes it’s the difference of thinking as a book collector and not just a seller. I appreciate the comment and you watching!

[@signeknudsen8513]

Surprisingly, the jacket often gives old books more value because they tend to get lost or ruined and because people love the old graphics. I don't know if you're familiar with Abebooks but it is a good site for researching old books listed by many old school booksellers.

[@darleneaitken1620]

How do you know the labels are going on the right orders? It's all done so fast! I would have to check and recheck to make sure and still wonder. :)

[@backfromburnout]

On the label - i the reference - I type the name of the book I'm sending (or a nickname for the book) For example on the Fifty Shades of Grey I would never write that on the label I just write 50 so I know but anyone else seeing the package won't. Or I might right Mills and that way I know its the mills and boon bundle. If I have multiple types of the same book I have to a bit more specific but it's actually really easy for me to see which book goes into which label really fast.

[@darleneaitken1620]

@@backfromburnout Thankyou Mell. Have a wonderful day.

[@stinejohansen8342]

I understand your reaction, and I also think your customer could have said something more in the message to be a bit more polite. I always think the best about people, and try to be patient. You never know the reason for a message like that. Maybe it’s a not native speaker (like myself). I think it’s much harder to be polite in other languages. It might also be an older person who is not used to eBay/digital communication. The person might have aphasia, dyslexia or other problems... I also understand you need your money and want to finish the order.

[@emusaurus]

Yeah I hate undeserved negs as well. I had one recently. She didn't read the listing description despite my request to do so in the title. It had a full trouble shooting guide to the product. They leave me feedback stating it didn't work and they weren't happy. No prior communication. I reached out and referred them to the trouble shooting guide. No response. I contact ebay to get the feedback removed and mentioned I recorded footage of the thing working before I sent it. They said they can't remove the feedback just because I think it's unfair. Umm I don't just think it's unfair, it's undeserved. Again, I have footage of it working. They suggest communicating with the buyer to resolve the situation. The buyer won't communicate. I now have to wear the neg for a year, but it doesn't seem to impact the sales, it's just annoying. I am certain the buyer didn't put batteries in the the thing.

[@backfromburnout]

Oh no! They can be very frustrating!

[@chriswhelan3412]

Buyers on my primary eBay site can't leave negative or neutral feedback until after 7 days. Personally I believe that should be the norm as it gives you a chance to resolve any preceived problems with the buyer.

[@pamwerren1458]

OMG I had a buyer who didn't pay after about 6 or 7 days, so I cancelled the sale! Then up she jumped and bought the same item again! I told her that I would give her 2 days to pay for it this time and she said, well Ok if that's the "deadline". No explanation. No thanks. No nothing. I'm not really sure that some buyers think there is a human being on the other end of their purchase - maybe they think we are machines or something...oh my blood pressure...Lol

[@videohistorysnippets8963]

Sounds like she had a change of heart upon receiving the shoes, thought she could return the item then cracked it and threw in a negative feedback as a punishment. But it sounds like you did everything correct Mel.

[@teresawebster3498]

You are sooooo funny!😊

[@backfromburnout]

I'm always that person where someone tells me a joke and I stare at them and don't understand it so it's funny for me that people think I'm funny. ha ha Thank you for watching and glad I can entertain while sharing some tips along the way! x

[@jeffdorris5321]

Lets go Mel ❤❤❤

[@backfromburnout]

Yes Jeff! Let's go!

[@montyfournier8801]

Mel me personally I would stack up manageable weight boxes so grab and go. The other way would be double handling no use adding double handling . Was a mail man for 30 years even though a woman . I don’t believe in handling a bunch of times case load deliver done . Have a great day love your videos My late husband use to tell everyone I was professional street walker . I said you told them right he laugh said no he loved the look on their faces . I m in Texas would love to meet you sometime love your personality seen every video of yours

[@backfromburnout]

Thank you so much! I would love to travel to Nashville and the states one day. I might just need to win the lotto or sell hundreds more books ha ha

[@lisaa6099]

Exactly !!! these people think they are gods with no manners. The person who wanted to pay you in five days should have used please and thank you. If that was me I would’ve been really apologetic but anyway………Not everyone has manners. I don’t even know why they buy these things that they don’t intend to pay for. like I’m not forcing them. Buy it or don’t buy it I don’t care but if you Buy it pay for it for God sake

[@rsnerd008]

3D Mel! Lol!

[@backfromburnout]

Ha ha. I accidentally hit the setting and was like whoa!!! How cool!

[@andrewthornton6137]

what labeller to you use?

[@backfromburnout]

Dymo 4XL

[@lisalou2789]

What scale do you have and what is the max weight thanks😀

[@backfromburnout]

It’s one I bought off eBay! I’m not sure of the weight it goes to exactly but it’s nice and sturdy

[@twotwinningcavs]

What does the quote tattoo say on your arm? Meaning?

[@backfromburnout]

I have my granny’s handwriting on one arm and it says “love always, granny”. She always writes that in all her cards to me. The other arm has the number 527 which is also related back to my granny and pa and it’s a family number my entire family finds special. Granny has the original 527 number plate also. My cousin also had a 527 tattoo and my daughter has a matching one to me. :)

[@twotwinningcavs]

@@backfromburnout wow how meaningful!! I have a lot of tattoos I got just because I could but it is the ones with special meaning that are just that extra special

[@AS-cn4lz]

Do negative feedbacks stay on your account forever? Or do they fall off after so long?

[@backfromburnout]

12 months they stay on your record for buyers to see on your profile so if you get one and feel its unfair always dispute it.

[@paulsavidge8847]

12 months... however, if you offer returns, the trade off is you no longer can get neutral or negative feedback. and by offering returns does not mean you the seller are paying for the shipping, it depends on the reason for return - call eBay and ask about this, its worth it in the long run, and reduces the drama.

[@thatonethisone5904]

I hate feedback fullstop…

[@chillid3146]

I had one made loads of offers and got stuff cheap..he then says I'll pay next Thursday then few days later changed it..I gave him the benefit as it was multiple he didn't pay...I cancelled then a few weeks later he starts sending low ball offers for stiff again..I declined then blocked him what a pest

[@paulsavidge8847]

You might want to call and talk to an eBay rep about the plus sides of accepting returns. It really is not as bad as it sounds. I personally REQUIRE the item returned prior to refund. In more cases than not the BUYER will have to pay for return shipping, and guess what? If they have to pay 9 times out of 10, they do not send the item back. One of the PLUS sides of accepting returns, is you no longer have to be concerned with Neutral or Bad feedback - meaning it is automatically removed. Just because you offer returns DOES NOT mean you are paying for that shipping. There are far more reasons that the buyer pays the return shipping, than the seller paying for the shipping. Again call and talk to an eBay rep about this.

[@backfromburnout]

Interesting thought about the feedback being automatically removed if any comments about not offering a return. I never have many issues with returns as most people don’t return books. It’s definitely more common though selling clothes and shoes etc. books are so easy which is why I love them.

[@SimonWillcockAntiques]

If you have an eBay business account you have no option but to accept returns? 14 or 30 days

[@freedomfighter8958]

Lucky, ebay never removed mine :/

[@backfromburnout]

Oh no. What was your negative for?

[@giovanniunali2839]

Do you charge for postage?

[@backfromburnout]

Most of my book sales are listed with free shipping. I get a good postage discount with Australia post as I sell quantity. I always charge for postage as extra with clothes and shoes and most miscellaneous items and sometimes on the really large bundles also.

[@giovanniunali2839]

How do you get discount from Australia post , can you advise how this is done ?

[@EJ-gd7mb]

5 days is too long and yes at least use some manners!!!!

[@backfromburnout]

I totally agree

[@KaranSharma-lv2nj]

You are good looking

[@EasyRips]

Hey Mel… was want to drop in & remind you of how beautiful you are! BIG fan of books. (Not books). 😉🤣. Keep up the good work !!

[@backfromburnout]

Thank you, I appreciate you watching (for the books of course) 😂

[@EasyRips]

@@backfromburnout 😝 the accent gets me every time! A yittle bit!