I HAD TO REFUND A CAR - THE POLICE WERE CALLED

[@rustyrover3808]

I was waiting for her to tap on the window and ask where her car was. Sad tale but she obviously has difficulties, good on you for being honest

[@Cat-D-Lee]

😂😂 same here brilliant

[@philiplindley7384]

Yeah, I kept checking the back window, just hoping . . 😂😂.

[@michaelbroderick6830]

😂

[@andynightingale7335]

Lol that would have just been perfect if she had. 😂

[@tonyworrall1962]

I was looking out for the woman, that would of been classic...😂

[@ItztocaHatz]

I used to work in Sales at our local Audi dealer years ago, and I was in the local paper because I won a Saloon car championship in 2004. These two brothers who both had mental health problems used to catch the Bus once a week to come and see us. They would walk straight in and say that they were the owners of Audi worldwide and that some new designs were coming. They would then present a sketch pad of 'child like' drawings of cars and were dead serious about them. I was one of few who would put up with them and would listen and just go along with it all because they would then leave after a few minutes. One day, just before Xmas, they came into the showroom and left a big bag in the middle of the floor and left. I was on the phone so I couldn't speak to them, everyone else dealing with customers etc. Anyway, a customer told reception what had just happened and she called the police who told us all to evacuate because it could be a bomb! So within 30 secs or so, the alarms were triggered and everyone had to get out! The Police called in the Bomb disposal team (took 2hrs for them to arrive) only for them to say it was a Scalextric set wrapped up in xmas paper with a label addressed to me!! Embarrassing or what? My Boss was not happy! Ps, I ended up giving the set to a local Childrens home. (We did set it up first for a few races first mind!!) Lol

[@jamesstuart137]

Pricless😂

[@Mr.Fedora007]

Top story that. Which championship class in 2004? Did you race against Ian Flux by any chance.

[@mrsc3120]

Brilliant🤣

[@karlospappy8908]

I think I know those 2 brothers.

[@BleachDemon99]

Aw bless, thank you for being nice to them 🙏🏼

[@paulanderton9424]

The lady could have dementia. My mum had similar difficulties before she passed away. The police are an absolute waste of time. Clowns.

[@Graham-rc1cp]

Sounded very much like that, my mum was like yours when my dad passed she was at his side at the hospital, I took her home, made a cup of tea for her and then she wandered off to her room… only to return in her coat and boots, enquiring if we were going over to see how dad was. The police advice may sound a bit odd, however I’d have been tempted to call NHS24 and get their take on the situation.

[@livc444111]

Didn't realise police officers were also mental health specialists, when did that happen?... A mental health concern needs a properly trained person not a police officer

[@CB-xr1eg]

As he said, it probably wasn't a police officer he spoke to, more likely someone manning (or womanning) the phones at the front desk.

[@stevenjervis1184]

Have been there with my mum before she passed away she had dementia

[@stevewatson6839]

@@livc444111 They deal with this ALL the time and are generally very good at it. I've sat with several uniformed inspectors on local mental health comittees. Been dealing with them nigh on thirty years and my experiences have generally been very good. You'll get muppets in every public-facing outfit. Muppet is a human default.

[@MalcolmWalsh-u7b]

You dodged a bullet there mate the last car dealer was in the suitcase 😂😂

[@abztube2731]

lol

[@comicmania2008]

Hahaha!

[@anthonyhendley1689]

Lucky escape lee 😮

[@iamnwb]

Loool

[@paultrenbath678]

😂😂😂😂😂

[@nokneedownian8521]

The women copper was the same women buying the car 😂😂😂😂

[@ItztocaHatz]

and the suitcase is full of old cheque stubs for deposits! 😂

[@TenguDrift]

😂

[@michaelbroderick6830]

😂

[@jonathanpork-sausage617]

Yes that's exactly what we thought!

[@kimdeabill8540]

Best comment here. 😂

[@DrFod]

Classic dementia symptoms, have experienced this with my mother in law for a number of years. I hope she's getting the help and care she needs.

[@MrDuncl]

A neighbour went like that for her last two years. When the guy who serviced her car suggested (maybe prompted by her daughter) that he would like to buy it both us and her daughter were saying "What a good idea. You can easily get taxis with the money." Months later she offered to give me a lift to Church. I had to remind her that she had sold her car.

[@ivanfernyhough3851]

​@@mariemccann5895no discrimination here at all.

[@chrissully2335]

Well done Lee looking after the lady as the most calm bloke on the net loved your rant at the police.

[@camperp195]

I dont know who is more mad,the lady or the rozzers! No wonder the public have no faith in the police!

[@flippingcarsrepairs]

Totaly agree 😂😂😂

[@livc444111]

Police officers aren't trained to deal with mental health issues properly, it's an ambulance job. Common sense

[@jonny5777]

@@mariemccann5895you must carry around suitcase with you too

[@SaltimusMaximus]

I worked in mental health services and she could be known to them in your area, might be worth contacting them and letting them know what happened she might be in need of intervention by them

[@ElderlyAnteater]

You handled that perfectly and were right to look out for this person, as well as for your own interests of course. Refreshing to see such honesty and patience from a car dealer. All the best

[@philadams2147]

I am a retired Cop. Sadly your story does not surprise me. I will defend the police who work on the street until the cows come home, but... I have no doubt you did not speak to a police officer but to a civvy (sorry Police Staff). I was almost pleased to hear the story coming from 'uup North' because I thought it was only in the South West that we have gone completely bonkers. The Police Service is now run by Woke officers whose only concern is how they appear to who they believe are the public. They want to be seen as caring and accepting and huggable. What they don't understand is that what the real public want to see is a police officer at their door when they report a crime - that is what affects what impression the public have about the police. Thefts, burglary, damage are easy for the police to 'right off' at an early stage but a completely unpredictable person in an unending situation frightens them to death. I'm not surprised no one attended. Police officers time is now taken up being untrained Social Workers. I enjoyed your story though :)

[@RogueRestorationsLTD]

Its gone to the stage that Monty Python skits are making more sense each day . Crazy World mate!!!!!!!!!!!!

[@ceehud]

Yes we live in a Monty Python World its utter madness . Thanks, because i am going to look online and buy the series Collection Box ASAP . I need to study what the future holds LOL !!!!!!!!!

[@RogueRestorationsLTD]

@@ceehud Its all done by design to mislead people into oblivion.

[@restingpilgrim3384]

It is just as frightening that the poor lady still has a license as somebody else could sell her a car

[@doggy55915]

Omg yes

[@johnchincotta1qwdb15]

Hi Lee it's a sad story. This lady seems to be what is known as a mentally and emotionally distressed individual.The police should have followed up this case,

[@claire4486]

@@sloine-q5l I thought same thing, whole video shows ignorance of mental health. He's also admitting she has faced direct discrimination from him under ea2010 as has refused to sell her a car solely due to his judgement about her disability.

[@Anditover]

​@claire4486 Well discrimination or not, the dealer still has a duty of care. Yes there are "eccentrics" out there, Britain has a proud history of them, but the lady wasn't being rational. Her lapses in recollection might even be indicative of schizophrenia, or side effects from medication that preclude her from driving. And a license really only shows that she was competent to drive at the time of the test, but although in the vid the presenter was at pains to point out that the test drive went well, and she knew about cars... that doesn't necessarily mean she is fit to drive. Her confusion whilst almost mildly comic, could be extremely dangerous when she is behind the wheel.... or not, we don't know, and because there's doubt, when you are making a decision that could have serious consequences, you have to err on the side of caution AND protect the subject from harm too. I think that a full refund was the right thing to do under the circumstances, and if he had her details from taking a copy of her driving license, then a call to Social Services might have been better than talking to a cretin in a police call centre.

[@kevinmoffatt]

@@Anditover Absolutely bang on; selling a car to this individual will only end in tears and probably litigation which she would win because, obviously, everyone who sells cars is dishonest.

[@barriewilliams4526]

The police today have lost it😂 Sad, but a great story. You're a gentleman👍

[@maxwall8456]

As a retired Police Officer of 34 years service I would have advised to ring 111 and let them decide re your concern for the ladies welfare. That's what any Police Officer if they had attended would have done. Coppers are not mental health workers,

[@WhiteDieselShed]

Too busy harassing auditors. They will not attend a burglary but they will rapidly attend on blue's and two's for someone in a public space with a camera. Unless there is a film crew of course, then every minor crime is dealt with.

[@Mike-hx7yn]

Love your stories Next time you have a police man in to buy a car call an ambulance..! Respect 👍

[@AlanCooney]

I'm not a doctor also, but think it's a fine line between "sanity", and "madness"! Lucky escape Lee!!!

[@johnmunro4952]

14:16 I'm with NAT WEST and you can pay cheques in by taking a picture of both sides and putting it into the mobile banking app. Just as well as our local branch closed last September.

[@wynhughes9072]

Do this on a fairly regular occasion. Go into your bank app and take a photo of the cheque and it's paid straight into your account

[@roystonvehicles9129]

It's handy but limited to 500 quid

[@MrDuncl]

I might have to try that. I paid in a cheque at the Post Office on Saturday and six days later it still hasn't cleared. When we had a Natwest Branch you could pay them in using the cashpoint inside.

[@roystonvehicles9129]

@@MrDuncl I had a proper night mare with the post office, paid a chq in for 4200,it got lost, customer said it had been cashed, po didn't want to know, My bank didn't want to know, there's a protocol you can invoke where the bank has 48 hours to find where the money is, anyway a day later it's in my account, never had any explanation, it was missing a mth, customer had the car, his money was debited, I'd got nothing, if a chqs any value, go to the bank in person.

[@bimalparmar9311]

Same service available with Halifax and Lloyds banking apps

[@wobobable]

i was expecting her to appear at the window next to you , suitcase and all

[@ohyesitsme]

Next time I'm in Crewe I'll bring my suitcase with me 😁

[@carukchannel]

🧳 👍😂

[@stephenjones9153]

Is my Car ready for me yet ?? 😂😂😂

[@stephenjones9153]

I wonder if she's Homeless and needs the car urgently to live in ? Maybe the Zafira would have been better for her to sleep in. 😊

[@Hilux-jt6bo]

You did everything right there Lee, good job the lady came to you ( and not some cowboy) for a car and was treated respectfully. First thing that came to my mind was that does she actually have a licence, insurance etc? and even if she had, should she even be on the road? I had a customer that wanted to test drive a C1, the car had just come off the transporter from the auctions so we had not checked it over so I asked him to come back for a test drive once we knew that the car was safe. He went up the wall, "You should not be buying cars that are not safe!" I tried to explain to him that the car is probably safe to drive, but that I simply wanted to make sure. He was not having none of it, and was going to report me to trading standards etc, etc. He stormed off, only to return about ten minutes later asking for a test drive in another car that was on the same transporter, a Fiesta. Again, I said no for the same reasons. He just walked away calmly saying nothing this time. Two days later he turned up again, but wanted to test drive a totally different car that was fully prepared for retail, BMW X1. Obviously the alarm bells were ringing out loud, what next? simply tell him to do one, which would very probably make things worse because it would hurt his feelings, or I could take him on a test drive in the BMW as a passenger? That is what I did, just take him out for a test drive with me driving, he was over the moon with the car and wanted to buy it there and then. Obviously there was something wrong, so I told him that before I could take any money from him, it would have to be approved by his family, thankfully he said no problem, and gave me his Son's phone number. Eventually got through to his Son (why do folks have a mobile phone and not answer the bloody thing?) he said please hold on, "I will be there asap", to be fair, he did arrive sooner than I thought he would. His Dad is struggling with Alzheimer's, and has never driven a car in his life. PS. Well done yet again to the cops, folks have no respect for them anymore. It does make you think that do we really need them anyway?

[@stevieboyNI]

Getting close to 50k subscribers and fully deserved mate :-)

[@philraff7093]

I worked as a salesman at Nissan in the mid 80s sold a car to a guy kept coming back complaining that it was drafty when he opened the window and wanted a refund. some strange people yiu mert in the motortrade !keep up the videos very informative

[@barrydoherty636]

The doctor and the ambulance, the funniest thing ever. Where I live your be lucky to get an ambulance if you’ve had a heart attack.

[@carukchannel]

Exactly barry,

[@karter5351]

Great story, I can see the Ambulance with Police Escort racing down the street with the Blues and Two's on

[@FlippinMotorsUK]

Good work Lee, right thing to do. I can't believe the police told you just to crack on, surely they get a certain level of training regarding Vulnerable people if even we do in car sales!

[@motoringmemories6825]

Iam so sorry to hear about the woman. Keep doing what you’re doing. Don’t let a bad apple put you off. Glen.

[@beverleyshaw136]

I’m sorry but I was actually crying with laughter with how the story first started and by the end I was as gobsmacked as you were, with what the old bill were suggesting you do, unbelievable.

[@BRADERZ1986]

Well done for using better judgment and not taking money from someone very clearly experiencing memory issues.

[@meeksaj1213]

Glad someone else is dealing with my ex now! Thought she had been quiet the last few days.

[@bloke755]

....sounds like you came out the better side of it , if she's walking around with a suitcase !! ( Lucky you !! 😉🤑) .

[@Pizzpott]

I never thought I'd ever compliment a used car salesman on anything, but mate, you absolutely did the right thing - you may very well have saved her life.

[@carukchannel]

Thanks pizzpott 🤷👍

[@nigden1]

I've been in the trade, I've experienced similar scenarios, but never anything like that, sounds like a right nightmare.

[@stevenford4719]

it’s nice to see that there are decent people like yourself in this world . She was obviously not well enough . To know fully what she was doing . i almost expedited her to show up suitcase in hand while you were talking about her .

[@davidbotterill7549]

Hi Lee. Sad that the old lady could be taken advantage of by others - but you saw the real picture and put things right. I have to say that’s refreshing to hear in this day and age. Good luck with prepping the cars taking up room on the pitch and may your sales continue. Dave Birmingham

[@davidnelson7149]

You can call the 'filth' in for anything, except a proper crime.

[@Nzwarriord]

They'll send pcso brigade police are too busy after speeding etc

[@davidnelson7149]

@@NzwarriordSoft targets for an incompetent organisation. Besides they're all too busy on courses to make sure they aren't guilty of the heinous crime of getting your pronouns wrong.

[@WEFLIPANYCAR]

Sounds like you’ve had an interesting week mate, we live and we learn from each situation.

[@trmorris92]

Can’t help but feel there was a slight element of sarcasm in the police woman’s response regarding the ambulance and doctor.

[@Troy-Weight]

Yeah. Young Lee apparently thinks the banks are always right. I rather think its more complicated than that

[@pauldunn5954]

This is one of the best videos you have done. Well done for dealing with the lady how you did, it could be anyone of us to end up with that state of mind one day. Keep up the good work. Thank you.

[@calvinlaidler7422]

That's the best story I've heard in ages - had me rolling around the floor........police guidance incredible, poor lady........you did your best in the circumstances.............

[@TheGalacticEmperorOfLabels]

4:30 I was aware the MK2 KA shared a platform with the Fiat 500; when I began looking at them I realised it shared its 1.2L petrol engine with the 500. It was only after I bought one I realised it basically *was* a Fiat 500.

[@MrDuncl]

I have read that Ford did their usual suspension tuning on the Ka and it was so good Fiat then decided to use it for their Abarth.

[@simapark]

Most people have heard the expression Manic Depression or bipolar disorder. Patients occilate between 3 phases ie depression, normal and hypomanic ( colloquially often called manic or high ). One symptom of the hypomanic state is major ovespending ,the patient will buy allsorts and empty any family bank accounts they have access to and take on major credit if its being offered. One warning sign of this phase is that they talk very rapidly ( pressure of speech ) and jump from one subject to another ( flight of ideas) . It's very treatable with medication to bring the mood back to normal ( takes 1 to 4 weeks ) then different medication to keep the mood stable . You handled the situation very well, and im surprised the Police said you should have sold her the car . Lots of unscrupulous salesmen would have done their best to keep the money, not give it back.

[@stephenpoessl5464]

That's the best laugh in years and I swear the world is going bonkers with advice like you where given.

[@Azurantine81]

Welcome to policing UK, it has been like this for a very long time, unfortunately us regular folk are only starting to see it now its effecting us directly.

[@LeeUK2]

Quality episode. I live in France (on off 20 years, currently 5yrs), run holiday lets. Recently advertised the houses for sale, fancy a move back to UK, run a business there. You've put me off, im staying here. You've reminded me how hard work some people can be and partly why I left in the first place. I always watch with interest, keep up the good work.

[@FTFLCY]

Because this could never have happened in France, could it? FFS.

[@LeeUK2]

​​​​​@FTFLCY I have a business in uk and france. Ofcourse issues can happen anywhere. I never have any problems in France, ever in 20 years, always respectful. Uk 80% good, 20% dicks. Neighbours - dicks Neighbours in france, cut my grass when locked in uk during covid, Neighbours in uk saying what you doing here, sod off back where you come from

[@LeeUK2]

It was a tongue in cheek generalisation, im not green. Of course, it could happen, anywhere But, I get no grief in France. I have a UK business (14 years) where we get a fair bit of grief. Theres way more respect in france. Uk houses get ransacked. France houses get left immaculate.@@FTFLCY

[@klawlor3659]

​@@LeeUK2I don't blame you for leaving the UK. I've left a couple of times when I was younger, and sadly ended up returning. It is like living in an open prison, so I wouldn't bother coming back anytime soon! Hoping I can get away soon, just saving the dosh!

[@twiggo69]

Always go with your gut. I’m back doing cars now as well as as contracting. When I was an apprentice we went to a job and o told the boss one client was going to be trouble. He ignored me as I was an apprentice but I’d worked in retail sales and a wreckers (breakers) before that. We did a cracking job and then the calls started. The woman would yell so hard the speakers in our transporter would distort. He asked me what to do and I said, well just go back, take out the materials, leave the job as we found it and leave. Put a cheque for the job in the mailbox and write it off. From that day on, he always took me to meet clients to get the vibe and 22 years later we still laugh about it. I’m back doing cars now and there’s never a dull moment, my current partner just can’t believe that buying and selling cars can be so eventful. I played her this tonight to show her it’s not just me. Love it.

[@Micko842]

More proof that police officers are happy enough sat in the station doing nothing and generally have nothing but contempt for everyone.

[@peterstanford9720]

Great story, I hope you're making notes for a forthcoming best seller. Have to say they way you say "we'll just drop in a clutch" or "I'll get a new gear box and it'll be fine" so casually amazes me, such things strike fear into the non professional !! Your cars are so well prepared for sale too. Top work.

[@DanielGallivan-qt3fz]

Lee, I worked for West Yorkshire Police for 15 years and this story does not surprise me. When the cuts came in under Theresa May's conservative government, this is the attitude that came in. Rather than dealing with problems, to save money, time and effort it became a big process of what should we actually be dealing with, who else's problem can it be? It all became a process of passing the book. Even dealing with drunken idiots in town, rather than locking them up for being drunk and disorderly, it became a thing to say ah no, they are drunk and incapable so the custody suite is not a safe place for them, get an ambulance, send them to the hospital. That's what all the services became, especially around mental health. Mental health has become a major issue in society, and there is still no provision to deal with it. In fairness to the police, the public do think that the police are the one stop solution to everything, then wonder why there aren't any police to deal with crime anymore, because they are tied up dealing with people suffering with mental health, and the police are not qualified or equipped to deal with it. So, as much as I understand your frustration, it shouldn't be your problem, I hope this kind of gives a bit of an insider view of where the response came from.

[@tonydalton6756]

Not to mention the standard of coppers these days is appalling. They must let anyone join.

[@jonathanlewis453]

Who in their right mind would want to do it these days?

[@DanielGallivan-qt3fz]

@@jonathanlewis453 kids straight out of university with a degree and still living at home with mummy and daddy. Nobody else with any life experience can afford to take the starting wage of 21k less 20% pension contributions

[@PaulArgyle1]

Sadly that is dementia. There is a stage that can last for many months when the person who has it, can be normal and then minutes later not make any sense. This can also happen when 2 different people talk to a person with dementia. They can get a totally different experience from the same person. It can be real Jekyll and Hyde stuff. Well done for sorting the refund. Hopefully, she will get some help.

[@MegaBartle]

If she had tapped on the window when you were ending the video suitcase in hand then I would have pissed myself laughing!

[@carukchannel]

🤣

[@mcblaze1986]

That would have been next level funny 😂

[@TerribleFire]

Think you did the right thing. Best advice would be to ask the person to bring a family member along if they have one.

[@roystonvehicles9129]

A chqs only cleared in principle in say 3 days, there faster now, but it can technically bounce up to a few mths.

[@henrykravitz468]

Glad you selling plenty, you just need someone to help you prep the cars and clear the cars in the corner, as I will miss some of the cars there. I was expecting the lady to turn up while you were sat in the zafira. 😂 I am so glad you looked after that lady, and fair play to you for being honest, she clearly has difficulties.

[@cullmaster7361]

Sorry to see this. You and your business seem to be a great place to buy a car. Unfortunately Crewe has always had a bad rep because of the town being over run by Dinghy Divers taking over the Hotels on Nantwich Road. Before that it was little Poland. The town itself is now dying due to Shops leaving and Cheshire East Council having no monies 🙄😞 Now it’s starting to suffer with U.K citizens being left homeless.. Lots of new housing doesn’t help.. This means more housing and less amenities. Mental Health provision is now down, Leighton Hospital is struggling. Even the Police are abandoning their Crewe headquarters 😬Hope you get your back sorted Lee 👍🏻 on a positive note. at least Crewe Town centre still has Bank Branches still 😉

[@pow1983]

Absolutely the best thing to do is not sell her any car. The fact she doesn't recall being there earlier the same day is worrying. Sounds like she's not fully in control of her mind and could very well forget that she even bought the car and buys another. Whatever police force that was is clearly unqualified in a lot of areas.

[@divindersingh3776]

Probably that police woman was that lady's daughter 😂😂😂

[@safdarrizvi9885]

You hit the nail on the head Lee.Common sense goes a long way more than any university degree.I cant fault the way you handled the whole situation.You get my vote.Well done.❤

[@markfoden765]

Jackanory got nothing on you lee😂seriously well done for realising it was better for you to not go ahead with the deal and give her a full refund but obviously she has problems bless her but you did the right thing,as for the police chocolate fireguard comes to mind and they wonder why the public doesn't have faith in them anymore,the woman on the phone definitely needs to be in a different job,great job lee👍

[@vinnieleader]

I am absolutely gobsmacked. You are such a genuine and caring guy. I really hope this lady is ok. The Police have lost all respect with the public.

[@matthewgodwin3050]

She sounds like a perfect candidate for being the next American president.

[@davep8361]

🤣🤣🤣

[@TimothyWorel-xj9he]

Excellent story, told as Ronnie Corbett used to. Glad you recognised the issue with the lady. When i buy a car again, its worth the trip to Crewe for your honesty. Nothing unusual for me, i bought my Puma from Macclesfield, the clincher was the TPW index mark, and drove it home.

[@cleanability]

That is the best story I have heard in years, brilliant stuff lollllll

[@ianandlou5889]

Oh the joys of some retail customers! I honestly feel your pain! But: It's really heartwarming to see that you and your staff, (like we do,) apply common sense, honesty and fairness when dealing with "characters" who need a bit of extra care and consideration. It is sometimes easily the least problematic option to refuse to do a deal/not take a job (early-on!) when you can tell something's just not quite right. I do hope the lady gets some help/support somehow, but good on you guys for taking that much of your time to resolve the issue as quickly and sensitively as you could. The Police advice was just bonkers!!

[@garysimpson3900]

Typical of modern day Policing. If you had said you had been a victim of a "Hate Crime" several patrols would have attended with lights & sirens on. You need to take this further up the chain of command as their response was abysmal.

[@Christophergriffiths1972]

What a headache! Think you handled it really well to be honest. There’s. Lot of people out there that would probably take advantage of the poor lady. 👍🏼

[@stevenlomas8812]

Leigh your a super star !

[@stevenlomas8812]

Not joking you got it ! You’re like a little fatter Robbie Williams ! My mrs can’t get enough !

[@stevenlomas8812]

All due respect and all that ? Do you support port vale by any chance ?

[@lachcris]

Love your comments / courtesy /honesty & patience , the world's gone mad !. Nothing seems straitforward these days & when it actually is OK your still left suspicious. P.S I've a bad back too & can't even get a dental appointment LOL ......

[@stevenSouthpole562]

Sadly the Police stopped being worth talking to a long time ago.

[@WhiskeyGulf71]

Jesus, Mary & Joseph ! That was nuts ! I was half expecting a women with a suitcase to turn up outside the car 😂

[@richardpickering2452]

I really really dislike car dealers.... but i would buy a car from YOU.

[@iguanna41]

You did the right thing Lee, she would never be away from your garage creating imaginary problems with the car for you to fix, always go with your gut feeling it's best to lose the sale than put up with that hassle.

[@Matthew-m6c2p]

Lee that Is not in your job description why don't people stop wasting police time your only a car sales person hope you are fine and well from matthewduffin

[@craigweightman799]

Fair play for being honest and refunding the lady i bet there is a few dealers that would have just kept the money and denied what had happened.

[@glynrogers1018]

Hi lee time for doctors got house in order not a joke any more

[@adrianpendle8650]

Omg Lee you have had a week and half unbelievable , things can only get better

[@golders99]

That lady is as mad as a box of frogs

[@TimWallace-j9d]

I've not been a car dealer, but ran my own shop for 35 years and had to deal with strange and/or mad people many times over that time. Like you, I don't panic easily and think I'm reasonably sensible, but at the time one or two situations got a bit scary or ridiculous. The thing is, though, that unfortunately those people tend to be the ones you remember rather than the ordinary, sane 99%. But then they have to live with themselves, and you don't.!

[@Keal.g]

Started watching your videos around December 2023, I’ve bought and sold a few cars from aston Barclay in Wakefield . Your contents been helped find a new venture. Thank you

[@Dave-Huston-Dublin]

Cash is King.

[@tardeliesmagic]

Yup. Bear with me on this....went to my local Toyota last year to buy a car, no sales person came out while waiting outside for 10 mins,popped in & reception informed sales,waited 5 mins some1 came out & he spoke to another person (fair enough) waited 5 mins then left lol Went to a used car place saw a car & paid CA$H over 5 grand....got £200 off too. Main dealers jst want customers to go inside,to them lol They sit in their office in the warmth,taking calls & emails. They lost my custom! 3 yrs ago i paid cash for my 4x alloys to be refurbed....saved £50 with ca$h.

[@Answersonapostcard]

in LatinAmerica cash is king, here in the UK it is a faff.

[@split_pin]

Good on you for looking out for that lady, she was obviously very vulnerable. It definitely sounds right that the person you spoke to wasn't a police officer, any police I have spoken to have at least made sense. I'd be interested to see the progress with the Aveo. I had one of those brand new in 2012. It was identical to a Corsa D under the bonnet! It was an LT model and quite well specced although the 1.2 engine was a bit small for it and it wasn't really that economical either. I liked the oddball styling though!

[@nathantheanimal8724]

I give up with the police they are a joke

[@craigdaly5111]

I think this is my favourite car buying story so far increased in enjoyment only by the police advice at the very end - literally made my night 😂😂😂

[@nigelbryant5932]

What a story. Don’t worry Lee she will be back Wednesday

[@1must723]

Woman sounds like a relative of Joe Biden

[@Whackypads]

My uncle had a attack last Yr called for an ambulance 1 hr he waited for a ambulance so in the end his 88 Yr neighbour took him to the hospital by car instead 🙄 luckily he is ok now as if there ambulances available for that nonsense absolutely ridiculous!!!

[@carukchannel]

glad to hear he is ok, but it does not surprise me sadly

[@skodakatie7341]

What a strange occurrence, you handled that very courteously and professionally Lee, well done❤.

[@stephenward8707]

Lee whats that saying "the customer is always right " untill they are wrong !! You handled it very well , 👍👍

[@smudgermick]

That's got to be the best advice ever given 🤣.. Well done for being so patient!

[@johncallaghan4616]

Thanks for sharing this Lee, once again very open, honest, and transparent - really unfortunate for the lady that she evidently (Common Sense diagnosis) has ‘something’ that she needs help with, but your exercising your right of “Caveat Emptor” in the reverse was very smart - although the car is for sale, it is at your discretion whether you sell it to someone or not, and you hit the nail on the head about ‘potential future issues’, as it’s likely she could have been thinking she was buying a new car, so the revisits could potentially be exceptionally frequent, driving other potential customers away! Keep ‘em comin’! JCHK

[@leefahy2795]

Absolutely priceless Lee, doesn't surprise me though, well done for thinking of the lady most would of sold her 5 cars.

[@carukchannel]

thanks, it was not right to go ahead. just wish I made that decision earlier save a couple of days messing about

[@BarryRudge]

Having retired 30 yrs ago as a Police Sergeant I doubt you were talking to an officer you were probably talking to a civilian officer person. What that person was getting confused about is if someone is suffering from a mental breakdown and a family member asks for police assistance sometimes if disruptive they may have to be taken to a police staton as a place of safety. Then it is arranged for a social worker to attend who then contact a doctor to attend who is qualified under the mental health act to examine that person and if needed sign an emergency order for that person to be taken for assessment to a psychiatric unit. I have dealt with numerous people throughout my service who have had a breakdown I'm afraid the person you spoke to had got it totally wrong. It can usually be a 3 or 4 hour exercise with the delay usually being social services. A good many policemen don not know what to do and usually dump the problem on the charge office sergeant.

[@derekstocker6661]

That lady was very lucky that you are an honest trader! Well done on that issue and keep up the good work.

[@richardcobern6287]

That’s the general public for you. Used to have exactly the same letting houses. Regardless of telling someone when the property was ready they’d phone everyday

[@andrewlindsay8851]

It's surprising just how many odd people there are everywhere. Good luck dealing with the great unwashed, you'll need it.

[@RobbieJohn-k5i]

Omg how peculiar. Police reaction was awful thankfully Lee you had the common sense and integrity to sort this . Well done

[@chrissheridan8947]

I think you did exactly the right thing by not selling the car to someone who clearly had some mental health issues. Had the Police turned up and believed this lady was suffering from a mental health condition, then they could under Section 136 of the Mental Health Act 1983 detained her and taken her to a place of safety, where they then would be seen by a mental health professional. I know from experience that trying to get a mental health professional to come out to assess someone is almost impossible. Sadly it usually falls to the Police, and in fairness to them they now have to deal with a lot of people with mental health problems, which isn’t really their primary role. Having said that, the advice you were given is outrageous, as the Police know only to well how difficult it is to get a mental health professional involved unless the person is already detained. Once detained the person then would come under Sec 137 of the Mental Health Act 1983 if they are deemed to be in legal custody or detained in a place of safety.

[@edwoodsnowden]

You can put in a subject access request to the Police for the phone call and they have to give you an audio recording of it.

[@poseidon201]

The same thing happened to me in the 90s, even down to the suitcase and urgency to collect the car. It was a demonstrator and chap insisted he took it the same day. He passed all checks and purchased the car with finance and collected 2 days later. A week later a lady walked in, threw the keys on my desk, explained the chap was in no fit state to purchase car, he had escaped from a local hospital. She said she had no idea where the car was, and that was my problem. He was detained days later, and the suitcase was full of kitchen knives.

[@Ed-pd1lr]

Your channel has grown so much since the very beginning, its very impressive. Much growth ahead no doubt!

[@eddiejones.redvees]

It’s a mad mad world you handled it professionally

[@carlmoll3345]

Fantastic video! They walk among us ! Great video Thanks, Carl