I made a $2,000 car trade in mistake

[@mikejames-drummerreginacan1386]

1) I thought Toyota's NEVER break....LOL. 2) There is no way I'd go to a dealer unless it was warranty. Great video, Thanks !

[@jaredelson1840]

Never go to a dealership for anything but warranty work. An hour of research online and in forum groups for your specific year/make/model can and often does save you lots of money! Don't let stealerships scam you!

[@video80634]

I believe it. My son had the check engine light come on with his Chevy Avalanche. My OBDII scanner indicated it was an air-intake sensor. Dealership (that my son worked for actually) addressed all kinds of issues to include breaking down the engine to replace a piston...WHAAAATT! It was close to a $8000 repair. Insane! Long story short, I consulted with my brother who is an auto mechanic remembered a service bulletin for this truck explaining the air-intake sensors go bad (hence my OBDII scanner was on the $$). We installed the $75 part, reset the check engine light. Bingo....that solved the problem. Check around people!

[@TheCobruhAlienat0r]

That's crazy that the dealership would try to scam their own employees, but I guess it proves they don't give anyone special treatment.

[@ronj9124]

I think there is a strong chance that the Toyota dealership would have just replaced the $33 part but still charged $2,200.

[@jydeinden]

its choking

[@nealfox1976]

Nice to see Frank earning his keep. Dealerships are trying to charge outrageous repair fees.

[@markh.6687]

Wonder what Toyota was charging for the replacement assembly? Even 7 hrs at $125/hr doesn't come close to that $2K+ total.

[@barrydraper]

Wow! Very cool Mike! And people are starting to realize why they're called the "Stealership".

[@kendalltechinc]

I had a 2010 Sequoia that had the exact same problem as that Camry! Dealership wanted $1900 to replace the air damper servo. It took me a few hours to change it out and $60 for the part. It was a pain to do but I’m not a car mechanic and don’t work fast on car repairs. Nice work Rich!

[@louisappel6884]

A friend of mine at work had an issue with her 4WD system on her Toyota 4Runner and the Toyota dealer quoted her over $5,000 to replace the transfer case. I recommend she take it to my independent mechanic and all it needed was servicing. He did the transfer case oil and both from and rear differentials an engine oil change and transmission service all for about $600. It’s been running smoothly since then (about 5 months ago). Not all dealers are bad but it sure seems like more are dishonest or just don’t know what they’re doing. They don’t have mechanics anymore, just parts jockeys.

[@Plumber1111]

As a former mazda mechanic, dealerships train their young mechanics to be parts pushers. If you trained at a mom and pop shop like i was. Our goal was to solve the problem at the lowest possible cost to the customer. I would have done what rich did, identify the problem and see if you can get just that one part and not a whole assembly. It takes years to get the experience required to get those results. I am now a plumber and do one day boiler installs. And people always ask why i charge the same as if i did them in 3 days. You're paying for the professional experience and knowledge.

[@1mlb704]

I work at a dealership, I see this a lot. I still have a local mechanic do the majority of work to my car

[@natgasf7236]

Unless under warranty I don’t let a stealership put air in my tires.

[@ToothyFilms]

They charge for Nitrogen (which makes up what, 70% of air already).

[@robertg9334]

Luckily I added the rim and tire warranty so if I hit a curb and damage a rim and tire they replace it free much like road Hazzard with town fair tire

[@ChevyDude]

@robertg9334 you better ready that contact. It DOESN’T cover you hitting a curb.

[@DougEnthusiast122]

I'm glad to see the wall so full of names. Won't belong before you'll have to expend to other walls! Looking forward to see the Yaris given away! Good for you guys for fixing the climate controls for so much less, it's a great car!

[@Pinkkermit17]

A bit sad, the seller very well could have kept that car if they would of been quoted a fair price when checking to see how much it cost. Glad you were able to get it fixed .

[@Tablesaw818]

They don’t call them stealerships for nothing…..

[@petemedina8446]

So true my friend

[@jimamizzi1]

I’d be so tempted to call the dealership and tell them you fixed it with a $30 part.

[@petemedina8446]

@@jimamizzi1 that would be so cool

[@ChevyDude]

This dealership follows me. They will see the video. 🤪😎😈

[@jasoncrandall73]

They only have to/choose to going through their OEM affiliate.

[@pww5490]

Just had this issue fixed on my 2011 RX350. Same issue where if it sat for more than 10 minutes, it would take a minute to come on and start at 75. Dash had to be removed and it was the blend door actuator.

[@blackericdenice]

3:55 It's not that hard to be smarter than a dealer tech. I bought a 2004 VW Golf from a police impound for $800. The engine was locked up. I paid $2,600 to have another engine installed. The check engine light came on and the engine would not spin faster than 3,100 rpm. It had 5 codes. The VW dealer said I needed a new timing belt, water pump and tensioner. They wanted $2,048. I bought a wiring diagram and replaced a $17 temp sensor. All 5 codes are gone and the engine spin faster than 3,100 rpm.

[@aaronbritt2025]

As a former dealer tech, sometimes it's the writer, not the tech. I've had writers add repairs to a repair order that I didn't recommend.

[@churblefurbles]

They should bring manual blend door levers back.

[@Rhinozzzz]

They are called "Stealerships" for a reason. I took my 213,000 mile 2005 Toyota Corolla to a Toyota Stealership to get an airbag replaced under recall. The technician told me I needed $7,500 worth of work on a $4,000 car! LOL. I maintain all my vehicles myself and knew that all the things he quoted were in good shape (my kids drive it from time to time, has to be SAFE!). Think of Grandma going in there though and approving the work!!

[@NatesHomeTours]

I bought a car about 8 years ago from a dealership and took it back 4 months later for an oil change and they told me I needed a new prop shaft (in an AWD vehicle that is the rear drive shaft)and it was unsafe to drive. Quoted me $3,500. I declined and never replaced it in the 5 years I owned the vehicle and had it inspected by a trusted shop before I traded it in and he said it was still good.

[@Emilthehun]

Yea toyota rip my grandma off for 1300$ on her corolla when she went in for the same air bag issue. I'd never get a toyota

[@Rhinozzzz]

@@Emilthehun Toyota's are AMAZING cars, they are over engineered and any of them will run 200,000 miles or more on pretty much oil changes. Just get yourself a good neighborhood mechanic and you will have the cheapest cost of ownership of any vehicle out there.

[@Emilthehun]

@@Rhinozzzz Toyotas are old tech basic cars made as cheap as possible, yet more expensive then other makes. And longevity is all maintenance. I have a gmc envoy with 324k and it's still running strong. BTW my avrage years of ownership is 12 years.

[@georgefarning69]

As always, your morals and business ethics are definitely on display Mike. Great job!!

[@TheCobruhAlienat0r]

I thought for sure the $2k repair was gonna be the hybrid battery since you mentioned it was a hybrid and it's 11 years old and hybrid batteries tend to fail around that age. I can't believe the customer didn't get a second opinion on that expensive repair and just decided to dump it. Bet they're kicking themselves right now..

[@donaldlee6760]

My 2006 Highlander Hybrid batteries still working fine

[@davidanddragons5339]

I'm a newer car salesman over at Bill Collins Ford Lincoln. I did not realize you were another Louisville salesman. That's pretty cool

[@anthonyromayo9255]

Labor is $77 an hour in Indiana? It’s like $180 in AZ

[@msack6904]

I was given a 2001 VW Beetle in 2019 from some family friends. They were quoted over $2k for a new transmission as it was stuck in 5th gear, costed me $80 for a rebuild kit for the shifter....I can't stand dealer service shops.

[@ctmunlimitedauctions7200]

I love how you come out of the door. Makes the whole video for me every time.

[@MrBoarhogone]

You are absolutely awesome. Thanks for being honest.

[@3698s]

Another informative video! I bet that the previous owner was told that the part cannot be ordered separately. I also bet that they needed new tires & an oil change. When getting the oil change, the service rep mentioned the problem that you fixed. Upon hearing the cost and saying thanks we will be back they decide to trade in the car. They did not set out to scam you guys. Probably they figured that the car would be wholesaled. When trading in you never mention problems with the car but you also you really make sure all of your stuff is out of the vehicle. Kudos to you and Rich for having an honest shop. Toyota is a dependable car but for them it is easier to stock the entire assembly than just 1 little part of the whole. BTW- years ago my friend took his 2010 Yaris in for the air bag replacement. The Toyota dealer said (I do not remember the details) something about an oil leak? Anyway, he was quoted $300 That in itself is a red flag because Toyotas are very reliable so why would such a vehicle need such an expensive repair? We went to a national chain tire store & they quoted &70 or so. It was a minor problem that was easily fixed. Regarding finding a mechanic-do not go by the motor club ratings. I had an AAA rated garage that I used for oil changes and other such maintenance. I needed a replacement thermostat on my ION. This was 7 years ago. He charged me $300 because he had to "reset" or "check" the codes! I was a longtime customer, and they pulled that stunt! Flash forward 2 years later. I am at a local nationwide or regional tire shop. I needed to replace the replacement thermostat! That one did not cost anywhere near $300! -not even close.

[@CelticsWin7]

36 seconds in you mentioned you check for garage door openers and cds, etc....., that was me a couple months ago. Someone somewhere is rock'n to Kansas I forgot in the cd player.

[@MiguelAlvarez-dh7kf]

You are such an amazing Guy.May God bless you and your business. Those who give out. GOD BLESS THEM OUT.

[@davidpeters9343]

Oh wow that is crazy at hla much they wanted to charge the customer for an easy fix thats just crazy to me. But im glad you was able to get it figured out and get it fixed for way cheaper. Anyway keep uo the great work much love to ya cant wait to see thd video of you giving that car to the family that needs it have a good one taek care god bless and i will see ya on the next one

[@proudmommy9]

I wish I had a dealership like yours here in Texas, instead I bought a truck and am just 4 weeks in and the truck has a rear main seal leak, has gone into limp mode 3 times in the middle of traffic almost causing an accident and the wonderful dealer has done the minimum to help.

[@shojus]

People think dealerships make the bulk of their money selling cars... FALSE! If the dealership sells cars at MSRP they aren't making what you would think, but service is where the dealerships rake in the dough!

[@XX-166]

They work hand in hand to steal money in the front and back

[@chrismedeiros3201]

Plus profit from used vehicles.

[@XX-166]

@@chrismedeiros3201 and unnecessary extra items bought in the finance office

[@noseboop4354]

@@chrismedeiros3201 And the extended warranties. Those things have 50% profit margin!

[@NatesHomeTours]

That is a blend door actuator. Hopefuly you did the relearn after install or it may still try to go to far one way or the other since the computer knows the postion of the old one, and Murray may have slight varince in readings or position. I worked for Oreilly for 6 years before going full time KZbin.

[@TheBeer4me]

Love watching your videos man Even though I can’t stand used car salesman

[@TheRealWormsGarage]

Sounds like aford problem. All fords ive owned since 05+ have blend door problems

[@robertanna9964]

It's really not as much about dealership dishonesty or lack of skill- But more so that of overwhelming perverse incentives. Manufacturer warranty reimbursement rates are typically very low and almost never compensate for diagnosis, so there's an enormous incentive for the tech to simply do the job in the way that's easiest and most economical from that perspective. Steve Lehto has a great video out that addresses this issue- He settled 2 lemon law cases from 2 different owners on the SAME car. The manufacturer had replaced the top end (head) multiple times but never resolved the issue. It turned out that there was a defect in the casting of the bottom end (block) but it wasn't discovered because the manufacturer wouldn't authorize the diagnostic time needed under warranty. There's tons of other examples of this and it's a real issue that effects nearly everything we buy today.

[@CACressida]

Toyota dealer quoted my friend a new ECU to fix his weird transmissions problem on his tundra. Turned out to be rodent damage of one of the wire harnesses which took all over half an hour to fix in the driveway. My uncles firebird was fixed for $5,000 back in 2001. It went in to the dealership for a simple oil change and they scared him into "repairs" the car never needed. Because of their scare tactics, he sold the firebird and never bought a GM product again. He's also never had a dealership touch his vehicles after that ever again. Dealers do a lot of emotional damage both in the purchase phase and the maintenance and repair phase.

[@jimamizzi1]

Your mechanic deserves a bonus

[@marksmith4582]

The quality of Toyota! Great save on that Mike! I’m a 5-time Camry owner myself. You are quite wise! Mark in Iowa.

[@dslynx]

Your relationship with Rich is completely different than anyone else. What normal mechanics do, is search a database that says to replace a part takes 7 hours and that's what they charge you, even if that job only takes 2. It's a coordinated scam across the industry. The only way anyone will get Rich's kind of service is to find a friend/relative that is willing to charge true time/cost for a job.

[@robertg9334]

Well when your sitting waiting for the repair and don't see anyone near your car for 2 out of the 3 hours it was in there, you question the charged labor time

[@netman88]

Great video on the fix. Very expensive and common breaking part on Toyota and Lexus. 🎉

[@kabloosh699]

In PA we need to do annual inspections. If something fails you can have the dealership fix it for you and you're fine. I had a headlight fail inspection because it was slightly dimmer than the other one. They would fix it. It would cost 70 dollars plus the cost of the bulbs in addition to the 40 or so bucks it costs for the inspection. I said nah, I can do this myself, problem is if I leave I got to get reinspected. Still was cheaper to buy new headlight bulbs and replace them myself and get reinspected elsewhere. Thanks PA. >:(

[@brewcityb]

This is why so many people have a bad taste when it comes to dealerships. I had a 95 Dodge stratus that the fans would not turn on while working at the dealer i diagnosed it but the dealer only sold the whole fan setup, found a relay was bad replaced just that for 5 bucks and wouldn't you know it worked. Sad that dealers/ manufacturers wouldn't have components like this.thank goodness for right to repair

[@dave1956]

Every vehicle has the potential to be a mistake. You have made them and will continue to make them in the future. It’s just all a part of life in the car business. All can hope for is to learn from it and hopefully not do the same thing. However, we all want to make that deal!

[@brianm.595]

Something like this id probably have to research. I can think of a few past situations where the more expensive option is the right option. The dealer definitely is going to add markup but there may well be a method to the madness where that second module should also be replaced. Sometimes the manufacturer knows that b module failing generally means the a module isn't far behind due to some component used 15 years ago.

[@EM-od6gu]

I always take non warrantied vehicles to a reliable local mechanic NOT the dealer. My grandpa many years ago learned this lesson: After his non warrantied Buick was taken to the dealer like 10 times and it never got fixed right hmmmm then he found a local mechanic fixed first time wayyyy cheaper. That knowledge carried down to me yay! I have an element out of warranty and it will never go to a Honda dealer lol but my new Honda will until it’s out of warranty.

[@kennethwilliams-dl9gi]

i like the colors and design of that Camry. would love to have it.

[@shaunm8312]

In January I change my servo motor on my 03 Lexus is300 got it on Amazon for $28 Buck the Lexus dealership wanted $174.52 for the same servo motor it was so easy to change three screws plug in the new one done in 15 minutes

[@pc4189]

They don't call them "stealerships" for nothing.

[@tdadp]

I just got bent over on vacation. My AC went out got charged 2,200 & change. And it wasn’t a dealer I was in Florida

[@cujoe31]

See all kinds of comments saying dealerships are rip offs but the litte mechanic is charging just about the same?

[@greyfox78569]

I had the same thing happen with a Subaru head gasket, and warped heads. For me to fix it $900 but if you took it to any shop mechanically totaled. If it had been just the gaskets $200. I bought the car for $2000 put $900 into it now it's worth $5000-$6000. Needless to say I shop for cheap Subarus with blown head gaskets now.

[@kitfisto1827]

Toyotas are great, so long as you NEVER go back to the dealership after buying one.

[@Papolucho702]

Lol agreed Done most fluids myself and it has been great

[@aaronbritt2025]

I like when customers get huge repair orders and trade their cars to me. I can usually fix the car for about 1/10th of what the estimate was.

[@MatteGrayR]

I had a cracked tough screen that stopped working on a 2016 Cadillac AST4. Cadillac dealership told me I had to replace the whole radio and get it reprogrammed for the car at a cost of $1,100, not including labor. I bought a $300 dollar tough screen, replaced it myself and had no issues. Everything worked. The dealership won't talk to me anymore. I traded the car in 2 years later for a chevy truck.

[@madriver50]

my mother inlaw replaced springs and shocks to correct a shudder going up hill to a mercedes dealer, when she drove home it still shuddered, turns out it was 2 quarts low on transmission fluid, oh well

[@Raised_616]

I think it goes to show that dealerships rip people off all the time!! But to be fair, its because they wont spend the extra time to find that one part….they want to replace the whole thing.

[@mewregaurdhissyfit7733]

I'm lucky I had Uncles to teach me about vehicles and their maintenance and buying them.......both new and used. NEVER have your vehicle repaired at a dealership UNLESS its under warranty or its a recall item. Dealers jack up prices on vehicles, parts, and service. How do you think they can afford all that land and those huge buildings for offices? It's ALL about scamming the consumer.

[@DChamp56]

10 in the morning, and the only ones working are your daughter and Frank? Where is everyone! *LOL* Nice job finding that issue.

[@3698s]

When did you take in a Rolls Royce for sale? Did I hear you correctly that in order to replace the starter you have to drop the subframe? Geez, I guess for the price of a Rolls one could afford to do that. So, Rolls is no different than some vehicles in which you have remove the bumper or some or part to replace headlight?

[@matthewgorman4476]

Great video can’t wait for the next one

[@mauricelinton5867]

Hey quick question I hope you can answer! Can a dealership change the “type” of car to sale at a higher price? For example if there have a traditional non upgraded trim package; and the dealership is trying to sell as a next trim up model. Online it states the actual model on paper it states a upgraded model

[@JohnRumfield1976]

I spent 2 decades as manager in car sales people traded cars in all the time with problems. i just bought 2007 LS 460 with 84000 miles perfect show room new one owner from private party all work lexus dealer. 2 weeks later I noticed no accelleration from start gave peddal not going. Maybe the seller thought the transmission was going out. I've worked on car a long time. All it needed was mass air flow sensors cleaned and 2 clogged air filters. Cost me $45 filters only I did the work done. Then I did not chect seat lumbar adjustment was out. Dealer charge part $3200 plus labor. I went on KZbin man took motor out took motor apart contacted a seat manufacuurer in canada got the new grears free done for nothing. I got the gears free cool and will do the job when time permits. Bottom line people always think the dealer is always ripping off the customers when customer rip off dealers all the time but sometimes its just a small fix.

[@Sehill0011]

I have a Mercedes Benz E350 and I have to keep resetting my AC almost every time it sits for a while.

[@BIGMIKE54ify]

Dealers are ok for warranty work but sometimes they give it to you good

[@howardgore9807]

This is what makes us.. the customer very scared to go to a dealership because they will find something that always profits the mechanic and the company.

[@Akecherfd8424]

Good to see you upload a video again. Recently you went weeks without an upload.

[@Chappomusic]

I was a carsalesman myself : be smart , don’t say that dealers are scam and you can do it for lots less .. you will throw in your own windows.

[@k.j.hastings]

I have found dealers to not know what they are doing. You'd think a name dealer would be the experts on the brand they sell but I've gone to basic service places that correctly diagnosed and fixed problems the dealer couldn't. After a time you just find a reputable, independent mechanic and skip the dealer.

[@michellephilhower2191]

My 88 chevy celebrity has almost 4 grand worth of work done less then 2 weeks. The owner passed away n her kids traded the car in

[@wantsanewvehicle]

A stealership.. trying to rob somebody? No... I would never believe it.

[@joraw1]

Every video we are reminded how long youve been in business or how long you worked in chevy dealer

[@gwillis01]

Hello Chevy Dude

[@mikeskidmore6754]

If you don't want to wait overnight .. I would think that disconnecting the battery for 2 minutes would do the same.

[@DGFJR123]

That's not the same as a cold start

[@mikeskidmore6754]

@@DGFJR123 It's an electronic issue no issue with the engine starting just an issue with the informotainment screen not booting up ..correctly

[@DGFJR123]

True but sometimes an electrical issue needs a full reset to be detectable again. I have a car now that I drive rarely and the O2 sensor goes bad on the first drive all the time, but not again until after the car sits a few weeks.

[@charlessanders1342]

I took a car I used to own as torque converter wouldnt come outta lock up upon coming to a stop .....a transmission shop told me it needed a rebuilt ($1800 ) another shop told me different and I badically read between the lines I tested the battery as it was bad (original 6 yr old battery) replaced it ans issue was gone drove car another 30K miles no issues.

[@berniegonzalez5207]

I would've called to customer to see how their new car was and i would mention that i found the invoice and it only cost me 122 dollar to fix.

[@chriscarmeci399]

I thought it was set to 75 and HI when you shut it off the next day it said 75 and Lo. Which is what it said immediately after the part was replaced. Just saying

[@hortonj63]

This is another reason i dont like dealerships. They want the new sales, overpriced repairs to scare you into a new car.

[@johnhenon1464]

Does Rich only work on high end automobiles.

[@larry7690]

Maybe when car dealers start telling customers about all the problems with the vehicle the people who trade them in will also

[@frankie072]

Great Job

[@joshcraven9781]

Wait, someone traded in a car with a problem?? That happens??

[@JUST_ONE_ID10T]

and it was such a cheap repair. I am sure if they knew it was only going to be 110 dollars to get it repaired they wouldn't of trade it in.

[@boxofwine8001]

Wondering if you could answer this question for me. I want to buy a Chevy Silverado 1500. It’s New only 12 miles and is a 2022. It’s been on the market for 355 days. MSRP is 48k and they have it reduced to 43k. Would I be wasting my time if I went in and offered 39k out the door cash?

[@arkansasgreg]

It's living proof most dealerships employ "Parts Replacers" instead of mechanics.....js

[@MrCveedub]

It was 75 and HI, it came on as 75 and LO

[@HelloHello-pg6ik]

Nice job

[@ptw2408]

The “Lag” was possibly caused by the computer reseting the repaired part into the system.

[@MountainMan.]

How do I find a trusted low cost mechanic near me? I struggle with that.

[@ericcarbonell9927]

Chevy Dude, you Promised us a kiss on camera and you bailed.

[@chrismast2790]

All I see when I look at that 'keys to empower' logo is a car about to hit a deer head-on. Let's go smash some deer!

[@bigelotero3636]

What scan tool is that?

[@guzmancharles7]

That always will be the secret, get a good and honest mechanic. These days is hard to find🤷🏽‍♂️

[@JtT-vy7ji]

Hey Mike what 30 dollar part again?

[@armyngws]

With a great mechanic you pay for the years of experience instead of paying a mediocre mechanic of the hours to figure out what they are doing. The great mechanic will always cost less

[@mikenonya6382]

If it's an aftermarket part, not a Toyota part it will be a problem somewhere down the road, but it won't be your problem then.

[@biggdogg5803]

Which Autel scan tool is that?

[@reddragonstudios1]

8 hour job and $2200 you gotta realize the dealerships are there to rip you off

[@wulffdendad8957]

I cringe even when I take my car to a dealer for a recall

[@rixzin5046]

They recommend anything they can, took my civic in for an airbag recall and they gave me a sheet of recommended maintenance that was all stuff I had did myself within the last 2000 miles 😂.

[@yazchannelify]

The setting you put on the thing was 75 on one side and hi on the other and when you started it the next morning the setting was 75 and low that’s not accurate

[@ldrivadrivah8049]

My tool cart is the same color

[@JUST_ONE_ID10T]

I bet the people only traded it in because of the huge repair bill and was like No I will just get something else when they should of taken it to another shop to see if they could do it for less.

[@Cookatron]

Definitely. Karma though for trying to fob it off to someone else to take the hit on.

[@kevinwhaley8217]

Every shop goes by book hours even if theirbisba way to cut the time down .also genuine toyota parts are more expensive

[@Fishin-mission1]

That would cost a normal person that much because they don't have a scan tool or a mechanic to do the work. If you do it yourself you could save money but 90% of people aren't car mechanics lol