I Wasn't Ready

Рет қаралды 34,421

Күн бұрын

Пікірлер: 43

@TopAnimeLoverEver 24 күн бұрын

Lmao I worked event staffing and this is EXACTLY what those seminars are like. They hype it up like a big old party, excited talking, music, lights, give out little goodies, and me and my coworkers would shake our heads and sigh and ask each other how these people fall for this and how cult-like it is, and we'd all just agree that it's weird, but we're getting paid to stand here and watch people be excited about getting scammed and tell them where the bathrooms are if asked, so whatever.

@istarune 24 күн бұрын

I had the nice niche of being able to refuse contracts at our hotel. How many times people wanted to scam people, and would ALSO try to lowball and bargain for cheaper rates. Scum all over.😊

@peace_n_love 23 күн бұрын

@@istarune you're saving the lives of dozens of naive college kids, keep it up!

@calobbes Ай бұрын

You weren't ready? We weren't ready! We're drowning in the flood of videos over here! ...Do keep them coming though. Nice to have them on KZbin.

@Rileyam2 23 күн бұрын

The conversation about jobs and college and what came after gives me and I’m sure many others some comfort that it really is okay to not know what to do in the future. Just trying at whatever you get the chance to do is what matters.

@Chord_ 23 күн бұрын

As someone who works in the business office of a newspaper whose corporate offices forced us to rip out our landlines and replace them with Zoom, Wade's phone tree nightmare is entirely justified in that it's corporate compartmentalization and outsourcing where you are literally not given the tools nor training to actually fix the problem the customer wants fixed. For instance, if one of our subscribers has a tech issue, like they can't access their digital paper, then that issue gets redirected to our """tech department""". I say it that way because, they will literally not accept calls from customers, they only take *emails* from us "frontline employees," who will relay the customer's issue to the tech department. The tech department will then do whatever they do, then inform us that the issue has been fixed. We then *reach back out* to the customer to tell them the problem has (hopefully) been fixed. Like, I get not wanting to answer the phone. Phones suck! But man, it's your job, buck up and just do it. Anyways, fuck corporate America. Just unionize.

@Chek38511 18 күн бұрын

In my old job, I was the "Customer Feedback Analyst". I manually went through hundreds of thousands of interactions and reviews in order to identify what our customers wanted and how to streamline the review pipeline. I was also the guy that contacted people to try and fix the bad customer service experiences they had, and eventually coordinated that effort with a small team. I reported directly to the C-Suite. So many people got written up or fired because of the kind of treatment Wade got; I did not want anything to escalate beyond an immediate supervisor at most. They tried to outsource once, and that was the busiest six months I ever had there. For any CSMs here: Customer Service agents need the power and training to handle things directly! Stop compartmentalizing your employees and information!

@yingofdarknes 12 күн бұрын

Yeah I was listening to that section, and just thinking in my head "It's because no one got trained to do anything except their one specific role". Assuming that they are all using the same program to handle customer service issues, it's possible the program is designed to be as unintuitive as possible so that no one can easily learn anything outside of theri particular jobset. This is why it kept having to be sent to the supervisor/manager who HAS to be trained more generally and has probably been there for a while. Anything involving call centers has 2 types of employees. The ones who have been there for years, and the ones who just got hired and already thinking about leaving.

@christystewart6357 22 күн бұрын

It's so nice to have distractible on KZbin 🙂❤️

@zeroraptor_ 22 күн бұрын

Bob is right about what happened with Transformers: Revenge of the Fallen. The worst part about it was that despite the writers' strike during production, the movie still made bank, which showed the studios that they could get away with not having writers if the movies were still profitable without them.

@charleslisauskas9067 24 күн бұрын

I had the same experience as Mark with the cops. They came and gave me their cop baseball card thing and explained how it's not okay to waste their time but they were super nice about it. Im embarrassed to this day.

@kattandra1987 20 күн бұрын

I can't remember if it was DHL or UPS, but one of them I had to call to change a delivery date, their phone tree was exclusively voice commands, and would stop telling you the options at the slightest sound, then wait 10 seconds and start from the top, it also had trouble picking up commands, and would do the same if it didn't understand, I had to go like 8 options in to be able to get a human, it took 40 minutes.

@SpookiCooki 19 күн бұрын

I LOOOVED angry beavers! That episode when everything turned black and white made my brother and I laugh until we couldn't breathe.

@atheist101 17 минут бұрын

When Mark was talking about how infectious that pyramid scheme was its a perfect example of mass hypnosis. Not the fake snap my fingers you're a chicken. Its the same hypnosis used in all religion. Its that warm feeling you get when the pastor gets animated and the music swells. The feeling they tell you is the holy spirit. Its also the same feeling you get when listening to powerful music you connect with. Or when a big moment happens in a movie. They play on the crowds emotions and it makes you more susceptible to suggestion. Churches have perfected this over thousands of years and it very clearly works

@Breadful1 21 күн бұрын

At 1:04:04 my internet cut out so I thought wade tripped a cord and froze the podcast 😂

@Dragongaga 17 күн бұрын

About changing appointments, for services and utilities, it's really not easy to change appointments, but you should know, as a customer service employee, who to give that phonecall to. And if you connect someone, you don't connect them and hang up, you call that station, and if there's nobody to pick up the call, you get back to the customer and tell them to try again later. You don't just leave them hanging on a dead line. Or in my case, as a med tech, if reception gives me an application related call by mistake, I give the customer the hotline for the training unit, so don't have to go through our system every time they have a handling issue. Anyway, I have these issues only when I'm calling public services. Private companies are usually fine. Like, my electricity provider vs the state owned power company, is like a world apart

@galaxysymphony5488 15 күн бұрын

35:18 THATS WHYYYY I WATCHED THIS WAY AFTER IT GOT CANCELLED. My family got the dvd from the library and after like I think the halfway through the 2nd season definitely 3rd I was like ig this is good but like it’s missing……something. Went back to like certain episodes on KZbin and I was like oooooh now that I’m older…this was missing way more than something.

@Daeveux 5 күн бұрын

Most people don't know what a pbx is or what hunt/call groups are let alone what a landline is.. you're right. It's archaic.

@Daeveux 5 күн бұрын

College is weird at first. It's like being a cockroach for the first time and not knowing what wall or stove to hide under first when the light came on. I feel that.

@DarknessBlade808 3 күн бұрын

60% farmer?! MARK! You should give your render farm to Wade!!

@frankdb9262 5 күн бұрын

56:41 There is a legitimate clip where a guy was saying this “inverted pyramid” thing, and he thought he was so clever when he said, “We’re not in a pyramid. This is the opposite of a pyramid. A DIMARYP! WE ARE IN A DIMARYP!!”

@jeremiahmoreland2891 19 күн бұрын

I wasn’t ready for that thumbnail lol

@creepypawstaa 17 күн бұрын

i hope they accumulate two years of episodes then mass release every one randomly in December 2027

@Nefia12 20 күн бұрын

Angry beavers and heroes mentions!!

@Daeveux 5 күн бұрын

Wade recounts the ACT 😂

@VarmintLP 22 күн бұрын

24:00 For me live chat all the way

@DarknessBlade808 3 күн бұрын

the coinflip was really fun

@lexiedavis7720 Ай бұрын

Huzzah 🎉🎉🎉

@wolfpackgamingvii8762 22 күн бұрын

Hey Mark, Bob, or Wade, idk if you have this option open to you, but Bunker branding does alot of peoples shirts and other things, if you are interested in trying the merch route still.