If Yu-Gi-Oh Had Customer Service

A new employee at Konami has to answer customer service phone calls from Yu-Gi-Oh duelists in need! From banlists to card effects, things do NOT go as planned.
Yu-Gi-Oh Police Emergency Line - • The Yu-Gi-Oh Emergency...
• Get Team APS Merchandise! bit.ly/TeamAPSM...
• Yu-Gi-Oh Singles & Products! bit.ly/TeamAPST...
• 2nd channel (extras & behind the scenes) / teamapsplus
• Yu-Gi-Oh Gaming Channel! / apsduelterminal
▼ SOCIAL MEDIA ▼
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/ teamaps
/ teamxaps
/ discord
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#YuGioh #CustomerService #Skit

[@RoyalIVGuard]

This was hilarious 😂 after working in a call center I can confirm customers really act like this lol shits nuts

[@RazielTheUnborn]

I still work in one. Had a client think I was her Trustee Bank calling about checks when I told her three times I was the company who issues her Pension that the Bank disperses and that I can't do anything about the bank charging her return check fees as it's their policy not our own.

[@Slybandito7]

@Blue Aura damn bro 4 years? I couldn't take 6 months of that shit lol

[@monkeysk8er33]

Former call center rep here. I can confirm.

[@if7723]

@@Slybandito7 If you get past the second month it is REALLY easy. By then you shut down the parts of your brain that require sanity and go into the process.

[@Christalwing]

Alec always finds a way to add in Pot of Greed meme into these Skits haha. Good stuff guys!

[@qazmko22]

But seriously tho.. what does it do??

[@Christalwing]

@@qazmko22 Who knows

[@PedroGM0]

@@qazmko22 "I summon pot of greed! With this card it allows me to draw 2 more cards!"

[@V2ULTRAKill]

@@PedroGM0 it allows you to what?

[@PedroGM0]

@@V2ULTRAKill "Pot of greed allows me to take from my deck two square shaped images that resembles something that belongs to a company franchise called Yu-Gi-Oh and with these square shaped images it allows me to continue sequence of this physical game by making me gain new strategic options with the aforementioned square shaped images with the rest of them at my hand"

[@NEOH_Bwomp]

I have to wear reading glasses to read any yugioh card so I feel that one 🤣

[@Kryynism]

Lol I only play GOAT. Still have to put on glasses

[@everlastingauraX]

We are yugiboomers now.

[@CD-Gaming]

I already wear glasses and to show how bad the text is getting, I need ANOTHER pair to read a lot of modern Yu-Gi-Oh! Cards! Now, that can't jus be down to my serious need to get to the optician's... can it...?

[@vxicepickxv]

I just upgraded to bifocals, so now I always have reading glasses AND driving glasses.

[@Base_Bass_Forte]

Wtf

[@lucasvanheule3030]

The way Paul got fired was brilliant. If only he had a counter trap in response.

[@Shrouded_in_Mystery]

Indeed. Cash back might have been a good one.

[@phatphan1403]

@@Shrouded_in_Mystery Then, he has to use Emergency Provisions to get by his unemployment days. Later, when desperated, he may utilize Seven Tools of the Bandit.

[@Shrouded_in_Mystery]

@@phatphan1403 sure hope his belongings don't undergo confiscation

[@shadowspector3611]

Should’ve had Dark Bribe.

[@loganblamires446]

@@shadowspector3611 That or Wiretap.

[@Ant-Man-dx4qf]

Love this skit. Paul's attitude was calm yet he was getting irritated 😂.

[@J_J_44]

@2:24 “I wanna talk to yo supervisor. Put Mr. Yugioh on.” 🤣 best line of the video.

[@Shaddymaze]

Pause on the emails. It's well worth it. Well done Team APS!

[@BigBoss30486]

big deck darrel lmao

[@Trekkie46]

I expected one to say Charizard and I wasn't disappointed.

[@alecfields1153]

I got a few things if like to run by Konami... What would you call Duelist Support for?

[@Yoinkeroon]

I'd ask them to make a revamped YuGiOh tutorial video

[@Redknight-g1z]

What a good card to put in my desk

[@seematahir5970]

Why I cant seem to find that 4th copy of my Blue Eyes... Wait

[@Knightmare-Requiem]

When are we getting new Red-Eyes support?

[@ElPsyKongroo]

Give me the Twitter card I won and they gave me 2 days to respond and I missed it cause I like to stay away from socials

[@Twizzyyy2093]

funny enough, i cannot imagine anyone else in Team Jinzo other than Paul to play the secretary part lol

[@maxthebear7765]

AcTuAlLy ItS tEaM aNdRoId PsYcHiC sHoCk 🤓🤓🤓

[@lmpst7915]

Technically Paul IS Team APS, everyone else is not. Unless the official stance has changed on that

[@Twizzyyy2093]

@@maxthebear7765 you have a great sense of humor. We’re friends now.

[@maxthebear7765]

@@Twizzyyy2093 sweet

[@marlanjn.baptiste8715]

🤣🤣🤣🤣 But damn, Paul with the fresh cut, the suit and shave looking clean 👏🏼🔥

[@TeamAPS]

*What Yu-Gi-Oh problem would YOU call the Duelist Support Hotline about?* 😆 Yu-Gi-Oh As a Fighting Video Game - kzbin.info/www/bejne/anylnWlojdegoqM Yu-Gi-Oh Police Emergency Line - kzbin.info/www/bejne/faW0m36bht9sqpI

[@Shugunou]

Why they were trying to convince people that the TCG/OCG version of The Seal Of Orichalcos was accurate to the anime.

[@Shugunou]

@Purple Pine Tree One of the things they can't tell you.

[@darshangasque3711]

Im with them. Where da banlist coming? My dad will be back before this banlist.

[@Josh24861]

Melffy power

[@Redknight-g1z]

What a good card to put in my desk

[@MegaNancyLover]

Why do I picture Paul being this patient and professional in real life if he actually worked at a hotline? xD

[@magnumcyclonex]

Great skit and great fighting game just sitting on the couch. Love the effort in pre filling that email inbox! Too bad Paul was Begone, I'd imagine if there's a future episode, he would have had queries on misprint cards, and cards from other games.

[@yourtoxicdog4060]

Maybe next episode paul on burger world with a lot of hungry burger

[@mystery8820]

I’d want wn episode involving Upper Deck. As a sketch not actual real talk.

[@resper9645]

These skits are hilarious! I appreciate the huge amount of effort and all the hidden little details you guys always manage to sneak in. Thanks for another great one!

[@user-ashborn16]

3:32 he said that he was going to return that game to the store, but i guess he took a liking to it lmao

[@yourtoxicdog4060]

He couldn't get his money back

[@layachaz7318]

As someone who works as customer support, I can relate 100% to this

[@YohananYGO]

Is it easy

[@Shugunou]

I was always angry when customer support put me on hold. Now I know what they go through.

[@ArcNine9Angel]

It's hell. This skit isn't even an exaggeration. That survey at the end is probably responsible for half the scoring he would need to get a 'bonus' pay, and if it no one does it it doesn't matter if he was an excellent worker otherwise.

[@Shugunou]

@@ArcNine9Angel That's terrible

[@JohnnyYeTaecanUktena]

@@ArcNine9Angel who takes time out of their day to do any survey over the phone?

[@FecalMatador]

@@JohnnyYeTaecanUktena if the person on the phone was nice I’ll do the review. Or if I get offered something in return for the survey

[@swordzanderson5352]

@@FecalMatador exactly. I appreciate service workers whenever I can. They need not see more shit than they have to.

[@jacksongabbard6059]

I would have shit my pants if he put Kaida on the line when he asked for his manager! Great stuff guys! Love the creativity in these skits

[@drizzt04]

What would you ask Konami if they had a hotline??

[@yourtoxicdog4060]

I hope they put better wording for pot of greed so no more people confused of it's eff

[@kish45]

Probably ask them when Saggi is getting his own archetype.

[@JohnnyYeTaecanUktena]

If they ever plan to release Magi Magi ☆ Magician Gal without censoring it as as that is the only thing keeping it from being released into the TCG

[@isaakmerritt6676]

When can we have Spyral Master Plan back?

[@vishmaster09]

When are we getting new volcanic support

[@theWIIISEguy]

This is great. Skit quality has improved for sure.

[@iceloveanime]

Spot on how phone jobs actually work. Trolls + unwinnable situations everywhere and very rarely you get an issue that's even worth solving

[@scottyclark1980]

I'd call duelist support to see when we're getting volcanic support

[@tdarkhorse4]

or even new spirits.

[@reikosta4861]

Or not happening any time soon Crystal beats support

[@EBlade3529]

*cries in payne*

[@EBlade3529]

@@tdarkhorse4 screw spirits this ain't the old days kiddo

[@Blazer1177]

"I need to know if I can play Magical Meltdown or if I'm gunna have one" hahahahahahaha

[@skyboi958]

Just patiently waiting on a Team APS and RDCWorld1 cross over either anime house skit video game house skit a duel skit any skit really y’all continue being great ✊🏽💯

[@jacobautor5299]

Thank you so much for making this I keep checking that dang website page and getting a big question mark above my head

[@Shiny_Plume]

Lol, when you get terminated from your job, you get “Begone, Knave!” When you resign from your job, you get “Liberty at Last!”

[@starduelist2004]

Tell you honestly paul fits the role perfectly I wouldn't be surprised if he really did work for them

[@ce461]

Finally got back into yugioh sadly the community around yugioh in my area died to focus on magic, but with master duel it’s really fun getting back into it. Been trying out the aromage deck which is really hard to survive with constant negates, but I’ve been figuring out how to stall a turn or two with spooky dogwood and turn things around.

[@dcbooster]

Getting handed a Begone, Knave is worse than getting a pink slip lmao

[@disrespectmd6430]

Love that he works support, yet every call he's shocked 🤣

[@edgarlozada3858]

"What does it do?" Virus the hell of your computer seem to be what it does!

[@unapuma]

Customers hear what they want to hear. Shouldn't have mentioned a time, and just said "I don't know" haha

[@kiraxbara456blitz6]

So is there going to be collab between Larry yugioh police and Paul support line? XD

[@silviucaraion285]

Love you guys! You are the reasson that I started collecting yu gi oh :)

[@Redacted_2061]

2:23 this man was tryina get Kaiba on the phone lmao

[@seekertosecrets]

0:10 (Jacques Cousteau narrating)As the young man dove feet first in the briny sea of his new job, he was unaware of the raging storm that rapidly approached him.

[@eb_775burk3]

OMG BIG DECK DERRAL LMFAO thanks for throwing that in there

[@robertmcginty4146]

Pretty fresh coffee mug. With this mug, I am allowed to take two additional sips of coffee!

[@snooganlovesddr]

I don't even play Yu-Gi-Oh (or at least not since I was a kid), but you guys are really funny! i do play Magic, but I do still appreciate your guys comedy regardless.

[@numberoneappgames]

I just had a thought...the ban list is going to take time...now that they have to make one for everybody. :)

[@mincereth]

this has been my life for 10+ years of customer service

[@ArcNine9Angel]

This gave me customer service ptsd, thank you for that. Good skit xD

[@TinselTown93]

gratz on the new job! ill be sure to call soon about master duel ban list!

[@jaxonfenn6976]

1:50 is the best moment by far. Awesome skit guys.

[@prometheusvenom7189]

I can totally see Paul working at a position like this keep up the good work guys.

[@GM-by7tc]

40 minute first turn lolol. Classic! Man the writing and production is great on this channel. HAVE A SUB!

[@j.w.7608]

This is such a good idea!! Llease please make this a series n keep it coming!!!!

[@mint0012]

lmao love the og yugioh ref with burger world at the end, just make sure your manager doesn't try to hold you hostage

[@vocolore2474]

As someone who works in customer support. This hurts but is absolutely hilarious 😂

[@Cidplayz101]

One of the best skits yet. That was hilarious 😂

[@stergios2792]

I died when he sent the pot of greed photo and said gooooot youuu hahahaha :') you made my day guys ... Ty

[@Throrma]

3:01 At this point I was sure it will be Necro Walley 😆😆 But it does the joke better

[@NosstheBoss]

Going back to BURGER WORLD?! Me: SEASON 0!? From the Dark Abyss... "Sa Gemu no Jikan..."

[@urlthemisfit4247]

Dude I love this channel so much! The skits are funny as hell 😂

[@darthzayexeet3653]

I like how he just has this angry email from Hideo Kojima… lol haha 😂

[@AnotherWindaSimp]

'Duelist support, Paul speaking' always calmed even under stress, love that lmao

[@derpyderp1991]

Ahhh gotta love how effects on cards are getting excessively long

[@s_ame1135]

Reason why I don't bother playing TCG. Master Duel is a lot better in terms of fun since there's no need to call a judge for a fair play. It's sweaty in TCG when you had to stop the play to read most of the cards to prevent your opponent from potentially cheating, it ruined the momentum of the game and takes too much of the time.

[@JeskidoYT]

"Hello is this Konami?" "Panchiko brand with Yugioh IP still for some reason? Yep this is Konami"

[@AshwinSelvakumar]

When Trell called asking about Endymion's text, Paul should've transferred the call to Trif

[@mk23593]

Would love to see more deck profiles. I’ve recently got back into yu gi oh in the last year and struggling to build decks that aren’t from 2003 😂

[@superdude00X]

The extra effort to fill the inbox with funny emails was well done. This was great! Though - I'm still confused what Pot of Greed does. Paul from Konami never explained it. 0/10 customer service.

[@mckenziebryant6729]

This was really funny, and I love the reference to the anime at end. Also I get the feeling that this is really accurate to real life.

[@amatafy]

dear lord a burger world reference. XDDD Y'all are yugioh comedy geniuses. thanks for the laughs! (and where can i get that puzzle pillow or the pot of greed mug?) Edit to add, this was especially awesome to me too since I've worked call centers before and you pretty much nailed what it's like lmaooo

[@BrandonPaulLee]

I need to know if I’m playing magical meltdown or if I’m having one 😆 Top tier content fellas

[@barryjennings9375]

The begone knave termination slip took me clean out 🤣🤣

[@sirswagabadha4896]

I think I would need to do my part and call them to ask when a new version of capsule monster coliseum is coming out

[@MrAlexjmercer]

3:44 He said “got you” not because he got you into the meme but he got your email to send spam lol

[@yesseniagomez321]

Bro at 2:18 I have that bracelet too let’s goo bud

[@karakatowTV]

3:28 So what I’ve learned is that we have Lil Timmy in the Pokemon community and tryhard timmy in YGO. These timmies, maaan. LMAO

[@christianmennitt2399]

I damn near sh*t myself on this one. Keep it up guys. Love the videos.

[@pacer1705]

"All the cards" are in Master Duel game at launch is false advertising. 😅😂🤣😆

[@Arkyuu]

"Put Mr. Yu-Gi-Oh on!" haha this cracked me up!

[@GeargusArchfiend]

Hey Paul, just wanna say your acting was great in this one!

[@MelodicMetalCharter]

damn, i feel like you guys are topping yourself every video! :O

[@alexandersavage305]

I need to know which one of y’all writes these skits, they’re incredible

[@josh-kickk3539]

This video was really pure comedy gold!! I've been a fan of the channel for a really long time and I must lyk that videos like this are y you guys are so amazing!!!😁👍👌

[@lorenzobarbano]

You should have put an email from Trif asking to get unbanned!!😂😂😂

[@Neo-Kable]

That pot of greed mug is absolute fire.

[@sixarashi]

Don't care about being early, just happy to be watching

[@JimmysALilGirl]

You guys always make me lol. Keep up the good work!

[@emmittsmith482]

I wanna speak to your manager, no actually I wanna speak to Mr. Kaiba, no better yet let me speak to Obelisk.

[@YXNGSHARK]

Paul would legitimatemake the perfect Konami Yu-Gi-Oh! Duelist Support lol hahahaha 😂😂😂😂🤣🤣

[@sillybob9689]

*See more emails containing picture of Jar of Greed* Paul: "Son of burning abyss-" *Larry barged in* "That's my line but I know how you feel."

[@geraldperez9520]

The trell bit had me in stitches 🤣🤣🤣 we can all relate to that one.

[@YXNGSHARK]

Alec's Pot of Greed troll was the best 🤣🤣🤣🤣🤣🤣🤣🤣

[@kennethproulx6092]

Lol I like how Alec just keeps sending pictures

[@rickyr6178]

I definitely think Yu-gi-oh is way more complicated than ever I try to play it and get back into so many interactions reading long texts and so many triggers happenings its insane on turn 1 especially if its a live game your opponent can cheat and you wont know if u dont read the card or knows what it exactly does. Synchro Summons Gladiator beast, Lightsworn, X-Saber and other decks where the best days of yugioh to me. Now its like is your turn finished?

[@blancfan1]

Honestly the card text issue is one of the reasons I play Runeterra. One line or two and that’s it.

[@MattD1892]

i fkn lost it when pot of greed came up. dunno how i still dont see it coming.

[@FlyJonat]

5:10 I understood that reference.

[@stanclark8824]

My brain shuts down after reading 3 sentences on a card. That should not be a thing hahaha

[@B12C13]

I want that Mug of Greed so bad.

[@killingithard8019]

The very best video y'all have had 🤣🤣🤣 I love it.

[@awesomeadi2]

That trap card at the end is my favorite one. 🤣🤣

[@justforepic]

love the skits, guys!

[@zoidicabra]

3:34 the email inbox is gold

[@DrakeNeos]

Should be a series of Konami support taking crazy calls...

[@brayanvaldiry5934]

This is literal how calls to apple support are, people think I can talk to the CEO and give them a new phone on the spot xd

[@drakebernert5080]

This is good stuff man,keep it up!😊😂

[@jeremyharrell3608]

You know, it took me till today to figure out where did "Burger World" came from. Now I know. 😂