Importance of Customer Service and How It Affects Dental Practice Profitability

If you want a more profitable dental practice, increase revenue, and reduce patient churn... Then you have to make sure your team is trained on customer service first.
Without patients, we don’t have a job. But what exactly does “customer service” mean? It’s a vague term that gets used all the time, but it doesn’t come with a precise definition or a concrete checklist of things to do that add up to great customer service. If I were to ask ten people what they consider to be good customer service, I would get ten different answers. Though some responses would overlap, they would not be all the same. This is why it’s not sufficient to tell your team members to provide great customer service, because it is not always clear what that is or how team members can know when they are accomplishing this goal. In fact, it’s likely that you have team members who believe that they are offering great customer service every day, when in fact they may only be meeting goals for their regular job duties.

[@MrDentalis]

It's my first time discovering content like this ..as a dentist your content is more than valuable. I agree with every word

[@theresa960]

Your presentations are fabulous! Clear, concise and to the point. Thank you for your video.🙏👍🏅

[@ypherrist2792]

Came across your videos while waiting for a patient who never showed up but I found something much better. Your channel :)

[@chatkins4930]

Binge watching your videos like a Netflix series😄

[@LauraHatchFrontOfficeRocks]

I never thought someone would tell me this. Dreams do come true :-) Thank you for taking time to write a comment. If you need anything else from me - reach out at Front Office Rocks

[@Emboogz55]

@@LauraHatchFrontOfficeRocks t5

[@bal4cars]

Customer service is everything.

[@LauraHatchFrontOfficeRocks]

Agree! Thanks for the comment

[@tabitharodriguez5966]

Hi. Love your video. I don’t work in a dental office but I am working with dental claims and benefits. I still was very interested in your video. Thank you.

[@laurafilacchione3373]

Thanks for the info. I am an office manager for an ortho patient and I am really learning

[@samanthameyer9253]

I love how raw and true you are. lol Very true and honest about the dental world.

[@ronaldsinger99]

Excellent Presentation, thank you.

[@LauraHatchFrontOfficeRocks]

YAY! Glad you enjoyed it!

[@my5512]

Great video!

[@zulmar5749]

Thank you, all your videos are so informative. ❤️

[@Mojgan.Yousefi]

Thank you so much, it was very useful!👏👏👏

[@lillianalopez7577]

This is so true !!

[@Seth_LyLy]

Thank you so much.

[@francois8470]

You remind me so much of Katie Curic.

[@LauraHatchFrontOfficeRocks]

That is funny- I have heard that so much lately. I guess that is not a bad thing :-)

[@kellydemarest4128]

We wouldn't have work with out our patients.