Trying to manage dental insurance claims, the phones and a busy schedule?

[@juliepeeples-vitalone9973]

After being in the Dental/Medical AR for 30 years, your videos are so very informative. I have worked in dental offices and have had to "retrain" staff to know what to do with claims processing a clear claim, Noting and appealing denials and when you can appeal. Great informative information.

[@lauranelson9204]

Thank you. Yes, that is always a challenge. We offer a lot more of that on Front Office Rocks, as the ins and outs of insurance is a lot more than a couple short minute videos :-)

[@yonnadonnabillingsolutions8431]

I own a billing company and what most dentists don't know is that their billers are also coders who transcribe the notes. That in the medical billing world is 2 separate positions that have their own unique challenges. If your office is one that focuses on the 'do up to what your insurance covers' model then 80% of your revenue comes from insurance and it behooves them to leave the biller alone.

[@tanyaromero9562]

I love your videos and I learn a lot from you; however, I think patients always come first . If a patient has to wait in our office, something is wrong, and most likely we are under staffed . I also don’t agree with you implying that she runs the office. One person does not run the office, the team runs the office . I own 2 businesses, one is a dental office, one is a med spa, and I only own it , my team runs it, and if it weren’t for them, we would not have a land slide 5 star review. I guess I’m trying to say, if i was on the phone with insurance , and my teammate needed help, and I informed them not to bother me while I was on the phone with insurance , I feel like I would be failing as a leader .

[@LauraHatchFrontOfficeRocks]

Tanya, thank you for your response! We love getting to interact with teams through these videos, so we really appreciate you taking the time to give us some feedback. The reason we want to focus on this topic is because insurance is where most mistakes take place. We completely agree with the fact that it takes a whole team to run an office, which is why it's so imperative your team is trained to handle things up front while the insurance coordinator takes the time to focus on insurance. The main idea we want offices to get from this video, is that there has to be more discipline when it comes to insurance. Patients absolutely come first, which is why taking the time to ensure the insurance is handled accurately is so important. We are a huge advocate for cross-training your team and everyone should be trained to answer the phone and take messages. It's the same thing when it comes to training. It's important they have a dedicated area away from their desk where there are no distractions, so they can focus solely on training.