Grosfillex leverages Infor AI and Enterprise Automation to improve profit and customer satisfaction

Made in America manufacturer of high-end outdoor furniture Grosfillex acknowledges the necessity of embracing technological innovation to remain competitive in this enduring market. By integrating advancements such as artificial intelligence (AI) and automation, Grosfillex is elevating the efficiency and precision of manual processes. This strategic approach enables the company to furnish its dealers and end consumers with a curated selection of premium products, ensuring timely service and deliveries. This commitment to technological evolution positions Grosfillex to not only meet customer expectations but also drive increased revenue. In under 90 days, the outcomes achieved with Infor Platform Technology include:
10% revenue increase by expanding product assortment with AI customer profitability grading
5% increase in gross margin % by making pricing adjustments with AI customer profitability grading
83% improvement in sales productivity with AI customer profitability grading across thousands of customers
Increase customer satisfaction and revenues with AI product recommender offering similar products for out-of-stock items
86% faster customer activation and increased on time deliveries with ION workflow automation