InRangeTV Response and Resolution | Desert Tech

[@samuelyoung1]

the CEO looks EXTREMELY uncomfortable in front of the camera. I like that, because it shows he isnt a showman

[@Rudofaux]

He is clearly an engineer over a spokesperson.

[@flinchfu]

Yeah... guess you can't be more honest than awkward.

[@Mrgone454]

samuel young or he's not that good a liar...😁😁😁😁

[@SgtRock4445]

He also doesn't blink 😅

[@heinzegon118]

He seems like he does not like guns either. :) Joke aside, this video is great. That´s the kind of company/person I would buy stuff from.

[@i23d]

Someone call Century and tell them this is how you handle problems.

[@parsecboy4954]

"What problems?" - Century

[@poisonouslead85]

My understanding is that Century fixed a number of problems that they had a while back when they ditched the Crapco trigger groups for their own in their AK's.

[@devingorney8051]

@@poisonouslead85 Yea. They ditched a bad trigger and replaced it with guns made of bad steel. Well done. I will not even touch a US made century AK, especially the RAS. My old WASR still works fine though. Go Romania.

[@19DESERTFOX91]

@@poisonouslead85 I heard the same awhile ago. But the current issue is with build quality and QC checks not triggers.

[@chensiying1982]

Sig also.

[@Erteywie]

CEO looks a little nervous. Props to him for doing it himself though. And you guys are handling everything very well. Hope you solve the issue.

[@Locutus494]

Nah, that's just how he always is in these videos. He's definitely not the best man to put in front or the camera...

[@bubba200874426]

@@Locutus494 He just looks like someone reading a script to me, TBH. It is what it is.

[@RekzysTheTitan]

@@bubba200874426 he looks like a dude who is nervous reading off a script.

[@RekzysTheTitan]

@@Locutus494 you realise you can be nervous on more than one occasion, it's not a 1 time thing.

[@samg1158]

I would rather have a camera shy CEO tell me what the group found as a solution as opposed to a suave spokesperson give me fluff. We have enough companies selling fluff (looking at you Bethesda)

[@John1911]

Objective comment: I’m not your target customer. I haven’t followed this product. And only tangentially have seen references to it in the industry. I also DID see the IR video. Summation: this response video not only was effective. It’s was a home run. You were technical when you needed to be. You owned your mistakes. You were transparent not only with the fixes, but concerning the issues you are trying to mitigate when fixing these problems. Thoroughly impressed. This video should be mandatory watching in every B-school marketing department. Regards, Marky

[@DrLoverLover]

If you make a good product you don't have to worry about marketing

[@kosmokenny]

@@DrLoverLover You couldnt possibly be more wrong

[@the8bitzed]

I came here to say this exact same thing. I don't know anything about this gun but this video makes me want to look into it. Good work sir.

[@GigAnonymous]

@@DrLoverLover Even good products can have unexpected issues because of unexpected use cases or bugs that slipped past testing. It's fairly rare of a company to not only address the issues, but also provide technical details, mitigation strategies and free backward-compatibles upgrades to resolve said issues.

[@jpmac098]

@@DrLoverLover Something tells me you have no idea how business or marketing works.

[@alifeoncechris]

great response, a lot of respect for a company that can come put and say yes we had an issue heres what happened heres what we have done to fix it. well done

[@dylanwight5764]

This is also why the InRangeTV Mud Test is actually a very good "working conditions" trial. Generally speaking, they're not setting out to utterly destroy the firearm, but rather see what the firearm will do under the more extreme conditions a user may find themselves operating under in the field. This response shows a great level of respect for InRangeTV and an appreciation of their testing. THIS is how post-market field testing should be carried out. The InRangeTV formula provides a hell of a lot of positive and critical feedback on issues encountered, and it's fantastic to see a company take this constructive feedback to heart and work out fixes for their product based on customer and industry-aligned peer review.

[@ricks.1092]

Desert Tech has always had an excellent reputation when it came to their firearms and customer services. That's never been an issue with the company. Their mistake was revealing this Bullpup way too soon. Which sparked interest right away. Perhaps the company felt pressured? That being said, the company never released the bullpup early per se. Yes they did release a small sample of Beta versions so the public could see the progress the model was making. I bet DT will never prematurely reveal or illustrate a new model again.

[@trappedsol]

alifeoncechris its still an overpriced pos.

[@alifeoncechris]

Jane Smith that’s your opinion and that’s fine, I respectfully disagree.

[@alifeoncechris]

Jane Smith until I get my hands on one and shoot one I can’t pass judgement on one video with issues and a response video trying to fix it.

[@aphex4000]

Thanks for the transparency and detailed report. It's not uncommon for first generation firearms to have some growing pains, but not every company is so forthcoming with information or willing to make things right with their customers. Keep it up! I'm still looking forward to the 5.56 model!

[@MrDaxrowden]

doesn't the .223 wylde run 556?

[@aphex4000]

@@MrDaxrowden Yep, I think it should. I didn't mean to imply a significant difference with my response. 5.56 was just the first thing to come to mind 👍

[@SonsOfLorgar]

@@MrDaxrowden no. NEVER EVER try to fire 5.56×45mm ammo in a civilian .223 weapon! The ammo will chamber but it is far too hot and the case is necked differently which will damage your weapon and may cause a catastrophic malfunction.

[@MrDaxrowden]

@@SonsOfLorgar you can shoot 556 out of a 223 wylde. all new 556's will be in this caliber. if there smart.

[@biteursknbiteurskn]

@@SonsOfLorgar You know this isn't really true and you can easily search up the max pressure for your gun? The max pressure's as rated as a negligible between 5.56 and .223 anyway, don't peddle outdated shit that might of been true when your were a kid back in the 70's

[@gnarshread]

I am legitimately impressed. Much respect for the transparency.

[@iainhutchinson1957]

Speaking as an engineer. I'm very proud of you guys for having come to plate, accepting the errors for what they were, explaining what you were and were not intending to solve and why. This is absolutely a class act in answering legitimate criticism of your product.

[@MrKeserian]

This is also a definite "engineering" error. Not an error of engineering, but an error that engineers make when they forget that humans (not engineers) have to use their products.

[@TheRev0lutionary]

This is the response any respectable manufacturer should have to issues with their product. I know some mfg's (who shall remained unnamed) who know about issues but refuse to address them. Good Job!

[@turbografx16]

God, it would restore so much good will toward Sig if they did something similar.

[@hakaen2119]

Lol you mean youtube right?😂

[@shmike3775]

Cough cough century cough

[@springbloom5940]

@@turbografx16 Glock, too.

[@edemere]

*cough*Remington*cough*

[@brandonh4527]

This is why I have no qualms with spending money with this company. They go above and beyond and you know that in the event that something is wrong with the product, they will make it right. I just really hope that once they get this all worked out that they fix the problem of not having a very readily accessible gas system. Being able to make adjustments on the fly is paramount to any fighting rifle. I'm hoping to have have a mini Desert Tech family at my home!

[@eternalwisdom1]

That’s exactly what I needed to hear. We need more companies that are willing to take it on the chin. With that being said I definitely will be spending my hard earned money to support you guys. It’s a breath of fresh air to see and hear a company that is willing to admit an issue and is more than willing to help without trying to make more money from you. Thanks Desert Tech you have a customer for life.

[@Fuddleton]

You're a company of engineers aren't you. I can tell, I'm an engineer.

[@VynalDerp]

Shockingly, it's one of only a few companies that aren't run entirely by marketers

[@markbennettjr]

For a moment there I thought Nick Young was going to announce that he was being held hostage by Ian & Carl. That a payment of $2,000,000 in unmarked bills must be made in order for him to be safely released to his family.

[@randymagnum143]

Payable in 7.65x20 longue

[@aaronarnold6015]

Most guns have issues in first generation. Hopefully the problems are eventually addressed for later models

[@springbloom5940]

True, but it was a rookie mistake to fine tune a service grade gun, for tightly spec'd ammo. Nothing turns me off from a manufacturer quicker, than blaming the ammo and not doing anything to fix it >cough< Kimber/Wilson. If your gun wont work dirty, or with common practice ammo, then its a safe queen, not a weapon. They did a good thing acknowledging that it was their mistake and taking measures to correct it.

[@RyTrapp0]

@@springbloom5940 Honestly, I'm pretty sure that they wouldn't have designed a firearm that's sensitive to ammo if they knew that was going to be the result. The thing about engineering is that it only goes as far as the money paying for it - if these guys had a Formula 1 budget, they very well may have been able to invest enough into 3D design & rendering plus FEA modeling to predict some otherwise impossible to know super sonic physics events that are the result of, say, elements of the gas system design. But, these aren't century-plus old massive names in the firearms industry that can just call up a congressman to get gov contracts handed to them on a platter. Nor do they generally have anything that could be considered "big money investors". These guys, the Hudson crew, these are very young startups with very minimal, startup-level funding. And, that has to get divied up between overhead, salaries, manufacturing, packaging, storage, shipping,... and, somewhere in all of this, R&D gets it's slice of the pie. And, when a company is this small, R&D funds are typically near the top of the list to start getting slashed should tomorrow's cash need to be used to save today's ass(and potentially even make it to tomorrow at all). Point being, they didn't just CHOOSE to "tune the gun for one type of ammo" - they aren't going to run 10,000 rounds of 10 different types of ammo through 10 different guns; do you have any idea how much that would cost a small company?! Notice: he says that he's referring to the ammo that they used in their 10,000 round test. If they had the funds - and TIME(these products can't stay in development, sucking up more and more R&D funds forever, they have to hit the market...) - to a large variety of different kinds of ammo through a consumer market product just Also, it's definitely not unusual for a firearm to be designed to run brass/not be designed to run steel, that's relatively common throughout history, so the cheap ass steel cased garbage shouldn't be held against them for this reasonable trait

[@springbloom5940]

@@RyTrapp0 Did you not understand what I said?

[@Khepramancer]

I've thought that the MDR could be a great weapon since I first saw the concept/design a couple years ago. I still have faith in Desert Tech, that they will work the kinks out, and streamline this design. Still looking forward to purchasing one of these bad boys.

[@Deadeye-sj3qc]

I am very impressed by the actions of MDR. To see a gun company admit to a issue and then not only to try and fix the issue but explain the problem. Thank you sir. You have earned my trust and on the out come of the new review my business

[@xt6wagon]

They have known for years it's broken and unreliable. Don't see how this is in any way a positive thing.

[@Deadeye-sj3qc]

@@xt6wagon and how would you have known it's been broken for years?

[@xt6wagon]

@@Deadeye-sj3qc Well, they showed a rifle at the 2014 shot show including firing. Given that many years later when they finally shipped them, they were shipping broken guns....

[@Deadeye-sj3qc]

@@xt6wagon that is a pretty short time to bring a brand new gun to market it's taken the ar 15 50 years to get where it's at today and almost 70 years to get the AK platform to where it's at so I'm good with only 10 years or so from first concept to shorter to almost ready for market that's fast. So cut them some slack that are not like Remington selling a truly messed up gun and telling everyone its ok

[@chriscontact5857]

Just an fyi. Dessert Tech. They make the MDR.

[@PunishedV]

If only more companies responded to criticism like this.

[@jeremiahleak9371]

Came here from the InRange update. I am really impressed at the way that this was handled, and actually resolved. This should be an example to everyone in the industry.

[@Sam-Cain]

I don't know much about the inner workings of firearms companies, but I can pretty confidently state as fact that in any other industry, saying (Paraphrased, of course) "Our product was not user friendly" would be a fuckin' huge no-no! The fact Desert Tech had the guts not only to put that into writing, but to have the CEO of the company read it out loud and explain in detail how the design and explanations of use were incorrect and needed to be changed, *even when InRange praised the manual for its comprehension and exhaustive explanations,* is beyond commendable! Not some corporate spiel written by an executive with a stick up their arse and no knowledge on the ground level, or some just as egregious new age "Hey guys, we messed up and we're really sorry" phony bullshit, just real technical stuff explaining how an aspect of the design was not user friendly and how it has been or will be fixed. I genuinely can't remember the last time I heard an... Apology, I guess? From a company, that didn't make me roll my eyes and immediately disregard whatever they're saying. Again, I don't know how much any of this relates to firearms companies, but of the little knowledge I have all I can really say is well done, you have my respect and I hope your company prospers!

[@hayden829]

Props to desert tech for following through and fixing the issues at hand. Problems were handled and resolved with the utmost professionalism. This is a company that we in the firearm community should all stand behind for doing right by their customers and standing behind their product.

[@spaceman6215]

ladies and gentleman. A company that admits its problems and moves to fix them. This firearm and this company actually gives me hope and faith in bullpup. As a guy that hates bullpups, this is a great step. Keep being honest and a great company.

[@XoJOHNoX96]

Big props to a company with this kind of mindset! Own up to the issues and fix them. Integrity is the best marketing

[@1BXB]

I'm pleased to see DT addressing the problem with a no BS explanation and solution but it is still quite disappointing that DT put out a flawed product several years behind promised deliveries while taking up-front 100% deposits with customers then waiting two-plus years for overdue delivery. As a DT MDR owner whose rifle runs almost 100% reliably (always suppressed on the original S setting with the 3-position gas plug) I feel fortunate to have great, innovative rifle, that I really like, but it shouldn't be such a fragile setup that some just happen to get the settings and ammo aligned just right while many others do not, no fault on their part. It is reassuring that DT is addressing this head on and appears to be taking care of their customers....that goes a long way.

[@vigunfighter]

Sincere kudus to Desert Tech and the CEO for stepping up. Rather than be butt hurt, you took the Inrange issues seriously, contacted them, and made the proper fixes to their rifle. Very Nicely Done, Desert Tech, Very Nicely Done.

[@JTTTTT850]

Was that the same rifle as Garandthumb?

[@boatsnhoes7625]

I think he meant same exact rifle

[@rickeytrant2964]

I was wondering the same thing as Garand Thumb removed the ejection covers and still had the rifle jam repeatedly. This shouldn’t happen according to the power point.... hopefully both Garand Thumb and Inrange will release another review.

[@WaldoNevada]

I appreciate a company and CEO who is willing to take criticism and make adjustments!

[@hakaen2119]

Props to Desert Tech for the Transparency and Honesty, issues are a guarantee with prototype/ new firearms but not every company admits their mistakes and explains them!

[@GunFunZS]

I appreciate this video. However, you must have been aware from the beginning, that "adverse" only makes any sense as a setting if you can quickly change to it in the field. If you have time to partly strip the gun to change the setting, you can probably clean the action enough to not need adverse. It needs to be a quick external switch or it's pointless.

[@CrotchThunder]

I wouldn't say that. I think if you know you're about to go out on a patrol, or pleasure hike, in a shitty muddy spot or something along those lines you would prep the rifle before leaving. I get what you're saying though, but I personally think that an external switch for a gas tube is a really bad idea.

[@iroquoispliskin6077]

CavtasticCar easliy adjustable gas settings work great for a lot of rifles, I don’t see why it’s a bad idea for this one.

[@GunFunZS]

@@CrotchThunder (edited because I dictated it and it made no sense.) The adjuster does not have to be hanging out where anything will bump it. Plenty of rifles use a knob that you stick a cartridge into the turn that's fine . Or have a little slot in the handguard and a lever on the inside that you can flip with your fingers. Difficult to change by accident yet still not hard to change on-the-fly- that's what you want. Looks like on their design simply having a couple holes you could poke your fingers or cartridge into and the handguard would be sufficient to allow that . The MicroMOA style gas selector was clever, even though it only allows for 3 settings. Impossible to mess up, easy to change without a tool when you need to, not very likely to be affected to gas jet cutting.

[@CrotchThunder]

@@iroquoispliskin6077 My dislike for easily adjustable gas was more of a broad statement, not so much against the MDR. But thats totally my personal preference and a little bit of experience dealing with people who shouldnt be able to easily mess with things like that.

[@CrotchThunder]

@@GunFunZS Yeah that all makes sense. Its more of a personal distaste of parts being easy to mess around with, and by extension fuck up, because Im used to having to help guys when they inevitably break their shit. Im definitely the minority with that mindset though and I think the benefits of a system you describe far out weigh the negatives.

[@jacksonperkins775]

Never wanted an MDR until I saw this vid. Seeing Desert Tech stand behind their products gives me confidence in their brand

[@mrmonsterz644]

LOVE that you took the feedback in the right way and worked to solve the problems. I'll be looking into getting one in 5.56 for sure now as I'm a lefty and want a CQB option without having to build a SBR

[@awmperry]

This is a really exemplary response to technical issues - not trying to say it didn’t happen or blame other factors, just detailing what problems were found, owning them and seeing how to fix them. Very impressed.

[@theapplesfoodforestfarmacy1233]

A Real Man & a Real Company 👊 🍻. I just ordered the new & improved MDRX chambered in 6.5 Creedmoor. Thank you for Honest Transparency. Very Rare in this World 🌎 today.

[@BeKindToBirds]

Proud of this company being from my state. Good on you for getting in front of a camera and dealing with this like a man. Wonderful company and I want an MDR now even though I wasn't shopping for a bullpup.

[@JosiahSum1Wallis]

thank you for being an upstanding company. Thank you for fixing the problem, this is how you run a company! you are quickly making me a fan of Deserttech, just by customer service, and standing by your guns.

[@thatoneguywhodoesthatthing913]

You’ve been given issues and you have replied with both clarification and promises to fix them. I saw the review from InRangeTV about your modifications and was impressed. You have followed through with both, bravo. I was thinking about my next gun but this ha sold it! 7.62mm MDR it is! Thank you!

[@gadnukbreakerofworlds3460]

Damn impressed a CEO manned up, and responsibly owned the issues his product is having without blaming others or making excuses. I'm just as impressed with the transparency and thoroughness with both the issues, and the fixes being implemented. He even presented the problems and fixes himself, showing how much he not only cares about his company and its products, but how much he respects us as customers. Take notes firearm companies, *THIS IS HOW YOU KEEP AND BRING IN LOYAL CUSTOMERS!*

[@slateslavens]

Guys, this issue is my first exposure to Desert Tech, and your ownership and handling of the problems that Ian and Karl experienced earns you a _ton_ of respect from me. I know that I'm just one anonymous f-tard from the comments section of KZbin, but I can't be the only one, and certainly some of us can actually afford to pick up an MDR. Anyway, props to you for taking Ian and Karl (and others) seriously and using their feedback to improve your product. The world would be a better place if more companies would do this. Thanks, Les

[@Rotn2]

A completely professional and thorough answer. This is how you handle an issue. Turns a potential problem into an example of good service and competence.

[@turdferguson1756]

Very thoughtful, honest, and straight-forward response. It was refreshing to see that it wasn't merely an excuse making endeavor. I'm not personally interested in the MDR for myself; but, I've gained much respect for Desert Tech from your handling of the issue.

[@Jmike3543]

This is how you respond to people having issues with your gun! A detailed report of the problems and the solutions you've come up with. Great work guys!

[@simonmunden5046]

Glad to see that the head of a company will stand up; publicly acknowledge issues with their product; explain why the issues occurred ; take the blame and explain what they are doing to make it right - even when he is clearly not used to facing a camera. Well done sir! Best wishes for your company.

[@JS-ob4oh]

I am thoroughly impressed by MDR's response. I can't recall the last time ANY other gunmaker responded so quickly in such a professional and sincere way. You folks at MDR have proven to me that you have great work ethics and sincerely care about your customers. You can count me as a customer.

[@highlandoutsider]

I live in the Scottish Highlands, I will never even see this gun in real life,but, when I 1st seen it on FW I fell in love with the obvious high level of thought that when into it, when I then watched IR I was so gutted they had problems with it, the fact that you've again put alot of thought into your product, and publicly come out accepting the issues and explaining clearly and without sales pitch how your fixing it is truly awesome guys, 99% of companies could learn alot from you, thanks.

[@auroran0]

I just want to say that I saw the follow up video by InrangeTV and I like how the update to the rifle performs. Great work Desert Tech.

[@thedefinitive6296]

Ok this made me more of a fan of the company that I ever was before. Seen too many companies duck problems with their guns. To give a 20 minute presentation on what went wrong and talk in depth about immediate and future solutions is outstanding. Major props

[@JeansWithPockets541]

I came back over a year later, and I'm still impressed.

[@camerons.9304]

I wish more companies would take a hint from this, own up to any mistakes and fix them. Be open. This has greatly increased my respect for them as a company. Thank you guys, seriously.

[@ExUSSailor]

A refreshing, and, proper response to their criticisms. This is how you build a loyal customer base, by listening to issues & concerns, and, addressing them!

[@coltsinglearmy]

I truly appreciate the fact that you looked at constructive criticism and actually made changes to your product. This is the type of business model I put my money behind! It's time I give the bullpup concept a try.

[@Fergesslich]

I only watched the video because so many people talked about how awkward you were in front of the camera but I have to say you did your job very well, you may not look that comfortable but I expected you to stutter and gasp for air or something like that which obviously did not happen. The way you handled the situation is excellent, I hope you will get rewarded for being that transparent and delivering a fix asap, your reputation now definitely got even better than it was before the complaints.

I hope you solve this issue. I want to love this firearm. As it is it is not comparable to any other rifle in the same caliber when it comes to reliability. This should have been obvious long before the product went live. Good luck solving this and salvaging your reputation.

[@Ogranium]

Much respect for a company that truly cares and fixes their issues. You guys are great people.

[@unclebob540i3]

As others have mentioned, this video speaks volumes about your company. Not only you did not marginalize the feedback you received, but you took it to heart. You took ownership of the problem, burned the midnight oil and came up with a simple solution. That is a kind of integrity you just don't see very often. Thank You. And keep up the good work. I just added the MDR to my must have list.

[@alexvogel610]

Thanks for taking the time to acknowledge and address these issues; many companies today would rather sweep things under the rug, or attack customers.

[@coltonmullins2274]

This is how all companies should respond to issues presented by the community. When these issues are resolved, which I’m confident they will be, you can bet I’m grabbing one! Keep it up DT!!!!

[@chrisinportage]

Just got my back from desert tech to have all the above problems fixed. Works perfect now! I've run every type of ammo I could through it from match to the worst steel cases and 40 year old cruddy brass to try to get it to choke but it ate every thing.

[@FreedomandBaconHomestead]

Good job for owning the issues and speaking to what you are doing to address them even before everything is perfectly figured out. Having the owner be the one delivering the message shows you take the issues seriously. Hats off to you and good luck.

[@ThatWolfFromHyruleGaming]

I hope none of these ammunition issues occur for the 5.56/.223 version of this rifle, which I am looking forward to seeing on the market if that will still be a thing. That said, this is probably the best video response from any single company I’ve ever seen. You took the time to objectively look at several guntuber’s review videos and take into consideration their input and use that critique to work on the rifle and correct or fix the issues addressed. Bravo

[@PwntifexMaximus]

Great job! Too many companies and corporations are too scared to admit ANY kind of failures or mistakes, and end up hushing it up and screwing the customers instead. Refreshing and inspiring to see. Keep up the good work, and I hope the new and improved version will fulfill the potential the gun has!

[@cadinbaldwin5020]

Though I'd never get this rifle because its simply too far out of my budget I'm really glad to see a firearms company work with its commentators and actually admit to a problem and fix it. Good job guys!

[@eriggle83]

This is an excellent video and speaks volumes about the company and their customer service. If only other gun companies were so eager to listen to their customers, admit when there is an issue, and so diligently work to resolve that issue. Excellent work, Desert Tech!

[@ANonymous-bh1un]

Just saw the InRange reply video. Respect for Desert Tech.

[@Snagabott]

I'm really glad you have addressed this. One thing I really think you should look into (particularly if you want to get into the military market) is to give the ejection covers a hinge like a regular dust cover, and possibly make it slightly easier to open. Clearing a malfunction in a fluid combat situation - especially if it's dark - looks challenging and time consuming unless you take the plate off (which may require a tool/bullet/case), and if you do, you risk losing the part.

[@CharleyGames]

This is the way to handle any kind of issues with you product as a company, very refreshing to see something like this!

[@12gammagamma]

You have restored my faith in this gun. Your ejection system is genius! I was heartbroken when Ian and Carl from Inrange couldn't get it to run as well as it was conceived. Way to go Desertech!

[@dragonsword7370]

This video should make me a customer if I had the money. I saw the inrange test video and this response impressed me with your candor and ease of taking responsibility while explaining the technical side of the issues. Good job on the video.

[@TaterTot11]

I have been interested in the MDR since I first saw it in a gun magazine in a grocery store and started looking into it. I am really jazzed to see you guys are serious about this rifle and are willing to own the hiccups and work on fixing them. I am so looking forward to getting myself an MDR. When I have the money. XP

[@mr.mercury4247]

Thank you guys for owning this and not sweeping it under the rug. I can't wait to see new testing on your 2019 variant.

[@PorcuPineAppleSauce]

you guys get a cargo container of respect from me for putting out a video like this and being professional

[@bigdg85]

Your response to the issues is phenomenal. I wish all the companies responded like this.

[@diamondflaw]

This gives me so much respect for Desert Tech and I hope more people see it. Great to see a company really working to engage with the community in a positive way.

[@randyadams03]

This is a trust issue. Your company quickly addressed these questions. Fantastic all industries could learn from this. Thanks from Tennessee

[@NekoWinters]

It makes me so happy to see a company respond to such stuff, this is how you gain trust in your brand and transparency sells, unlike keltec which has never really addressed that they constantly have products that even after the break in period need A LOT of tuning just to cycle reliably, that's why you never hear about someone getting a pmr30 as a defensive pistol but you'll hear all day how the s&w shield and m&p/Glock lines are undeniably reliable and a reasonable choice for a home defense pistol

[@VashGames]

I'm impressed that a video was made, with the CEO in the spotlight no less, to acknowledge and explain what is going on.

[@coryzuhlsdorf3770]

What a good dude. What a good company. Great to see that he cares. Extremely shocked at how humble this guy is.

[@timewave02012]

My comment on Forgotten Weapons-"I think the issues in the InRange test are from lack of dwell time from insufficient reciprocating mass. Otherwise my best guess would be extractor geometry, and that would be a shame because the ejection system is so cool." Also-"For a better trigger, they should license the K&M design."

[@BossManSays]

Geissele would have something in a month that would actually not suck.

[@GunFunZS]

@@BossManSays But isn't all that special, and is marked up 300%

[@elektro3000]

As an engineer and somebody who is VERY interested in purchasing a .308 MDR, I'm thrilled with this response. I am very impressed that you thoroughly addressed every issue by explaining your research into the CAUSES and then responding with effective fixes for those issues, rather than just making excuses. I like hearing that you backed up your fixes with thorough testing, and most of all, I can't wait to see third-party results from Ian and Karl. Good work, DT!

[@qk-tb2df]

I just don't understand why you would buy this over the new bren, scar or a nice ar-10 why would you buy a bullpup 308? it literally makes zero sense that said, it's your money!

[@elektro3000]

@@qk-tb2df I already have an StG-58 that works perfectly. If I buy another conventional .308 semiauto, it will just be for variety, but it won't do much of anything new. An MDR would give me different capabilities, mostly for running .308 at full velocity in more confined spaces.

[@qk-tb2df]

@@elektro3000 what's the point of using a 308 in confined spaces? it's a cool rifle, and it looks to be the best bullpup on the market ergo wise, but it's still kinda dumb

[@elektro3000]

@@qk-tb2df More terminal effect than .223, more capacity than .458 SOCOM.

[@qk-tb2df]

​@@elektro3000 meh I'd rather just have a platform that works better

[@CelticSemperTyrannis]

I'm glade you guys are responding to the bad reviews your rifle was getting this is how you should take on troubling news.

[@jakehennessy7]

Glad to see you guys were able to sort this out, it is understandable that issues will come up,. Look at cars, they have recalls all the time, it's not like you could fire every ammunition on the market. Nice job working through the growing pains of the MDR!!! I'm looking forwards to owning one someday

[@tomzimmerman7172]

This is super cool. I love to see a company have enough integrity to step up and say “hey this was wrong and this is how we’re making it right”. I’ve seen soooo many companies in this industry hide and act like the problems with their products don’t exist, but you guys acknowledged it, took accountability, and fixed it - all while keeping the consumer informed. Great job DT, you guys are doing things right!

[@DXLT2]

Very much respect to the company and to you as CEO. It is how all companies should handle issues, with calm, openess and dignity.

[@3of11]

Reading online a lot of people are having a hard time getting their rifles fixed. But because they don’t have a popular KZbin channel they don’t get a dedicated “how we are making it better” video.

[@valrabellkeys9867]

This is extremely respectable. Owning up to the issues and discussing it on camera. Thumbs up for good business.

[@FarrelClement]

This is the sort of thing i want to see more of from companies and development groups. This is how you build proper understanding and an educated consumer. I appreciate the transparency and hope to see more.

[@jonathanrollins2470]

Never saw the InRange video but like seeing this type of response to a problem. Good on you Deset Tech.

[@donut3110]

Is this the same gas plug that will be included with the 5.56 version?

[@danirizary6926]

I am really glad this came across my KZbin feed, otherwise I might not have seen it. I enjoyed this video. It shows the sort of honesty and openness that is so rare today. :)

[@joshuawall1888]

Major props to DT for taking the review seriously. Well done!

[@lesliewilson2122]

Can there be some kind of chamber window or a ejection module that is just a dust cover and brass deflector? Jamming in the ejection shoot and not being able to see what the malfunction was without disassembling the rifle seems to be the remaining issues.

[@D0cJekyll]

Hey Desert Tech, I just wanted to say thank you for making a response. Far too often companies don't do this. It takes ownership and I think even though obviously some of these issues weren't desired, you're working toward improving your product.

[@TheRealJeff984]

Your transparency and willingness to accept you had problems along with your presentation of your solutions in a technical stand point speaks volumes compared to other companies in the industry these days. You had a flawed product, accepted you had a flawed product, and then went out to fix it and showed everyone how you ACTUALLY fixed it rather than just saying its fixed. Your MDR may have been FUBAR when it came out but I, like many here, as of right now are more than willing to give you a second chance because of this. Make us proud DT.

[@sgt_s4und3r54]

I just wanna say it takes a lot courage as a company these days to do this kind of video and I do think this rifle is very nice and I look forward to shooting one when I can afford it. Keep up the good work.

[@teddyrasputin3850]

Great response. Problems were acknowledged and dealt with. In areas where acceptable solutions to highlighted problems weren't immediately apparent you pointed out what you're doing to chase those down. You didn't dodge real issues or disparage the people who respectfully pointed them out. God I wish more companies , politicians and people in general would act the same. Hurry up and submit the MDR for admission to Canada.

[@charlesmagrath5218]

Amazing followup. Good way to show an honest face and fix problems. I guarantee you've re-assured many customers.

[@danielworthey]

Very open. I like this kind of response. Doesn't blame anyone for the malfunctions. States what's happening and the solutions to the problems. This is how companies should behave.

[@dougmapper3306]

I'm a mechanical engineer by trade and firearms collector by hobby. Not only was this very well handled by Desert Tech but the MDR in .308 has made it back onto my shortlist of the next firearms to acquire. I can see now that Desert Tech is a company that demonstrably stands by their products and for that they have earned my respect and my business.

[@Aurelius00]

You guys get all the praise for doing this. Unlike what just happened at Shot show with Franklin Armory, you guys stepped up. Can’t wait for you all to return to InRange!

[@henrywhite5542]

Bravo Desert Tech! It's good to see a company take responsibility for their mistakes instead of being silent, or even worse passing the blame to someone else. It seems like you're doing everything possible to address the issues and be transparent about the process. You have definitely put yourselves at the top of my list of future purchases.

[@MrChristoffer5700]

HUGE respect for this video This is how you should deal with issues not try to hide it under a rug

[@NumPad]

Really appreciate the level of transparency and integrity here.