Inside Amazon’s Meticulous Same-Day Delivery Strategy | WSJ Shipping Wars

[@catbangs276]

As an Amazon Flex driver, i've had occasions where the time stamp on a package (we get delivery by time on all packages) was ridiculous, where GPS said it would take me 20 minutes to get to the stop but the time stamp said I had to be there in 10 minutes or the package would be considered late. I would then get an email from amazon saying that, in effect, i need to do a better job at delivering packages on time. That creates a dangerous situation for drivers.

[@jerryclleung]

Of course because you’re the bearer of the responsibility. Remember Amazon and all shipping companies ESPECIALLY Amazon thinks you’re the ONLY person on the road and everything is rosey…

[@lui9267]

No employee feedback? Did you not raise this issue with management?

[@catbangs276]

@@lui9267 All drivers are independent contractors. We don't have a manager we report to, only help desk called Driver's Support, who are usually based off-shore. They just say they will report the issue, but don't know what happens from there.

[@jerryclleung]

@@lui9267 🤣🤣🤣 we are all replaceable

[@4Realkevv]

Lawsuit my friend

[@rickkubas2839]

To all Amazon workers, I really appreciate your hard work. Thank you ALL.

[@guszun18]

As a former Amazon driver, worked for a DSP, I kept getting more and more packages to the point where it would be physically impossible to deliver them if I took my “obligated” 30 minute break (it’s obligated but you’re also told to take it while driving or while delivering) like imagine being given 200 packages and without including the time it takes to: drive to address, find adequate parking, turn off the car, take off seatbelt, jump in back, search for package in a sea of 20 other packages in a big delivery bag, and then walk across yards (yes on grass, we all hate ppl that have signs to not step on grass, since it’s always the most direct route to your door) and walk back and get the car going again Let’s say ALL of that took 3 minutes, that’s 10 hours of the same thing without including a bathroom break or time to decompress or relax your joints (try jumping off a 2 step height 200 times, it’s killer on knees and ankles) or even eat in peace. People don’t realize that they don’t need more breaks, they need more workers, better pay to attract new workers and keep the ones they have, and strict limitations on how many deliveries they can do per day cause there’s no point of having an “obligated” hour long break (1 30 minute and 2 15 minutes) if the worker feels obligated to keep working through it in order to not fall behind and get written up 🤷🏻‍♂️

[@SSGoatanks]

Zipline could deliver smaller packages on drones - Bikes/Cargo Bikes could also help with last mile deliveries!

[@march1708]

This is why there are always ads for DSP drivers

[@sidehop]

Unfortunately, this is where robotic delivery service will replace a lot of these jobs one day. It's already in the works.

[@Dakidpepe]

That's why ya need a union because amazon don't give af. They know A.I & Robots are coming soon to replace ya.

[@SublimeMind]

@@sidehop "One day" is decades and decades away. A Boston Dynamics robot can barely complete a two-minute demonstration within a highly controlled environment after failing hundreds of attempts to get a continuous video, and months of programming within that controlled environment. They'll be in the warehouses soon, but the sheer number of variables out in the world means it'll be a loooong time before they're driving trucks and delivering to doorsteps/apartments/into downtown buildings like NYC, Boston, etc.

[@christiancardona6640]

I used to work for Amazon and they constantly overworked employees. The promise of fast shipping came at the expense of our health as we had to sort several packages continuously throughout our standard 10 hour shift. A work union didn’t exist either at our facility and this made our working conditions harsh and dangerous. I’m in my 20s and for sure those medical benefits exist for a reason. On the daily older employees would wear braces, not for preventative measures but for recovery. It’s unfortunate that Amazon puts so much pressure on its employees as a direct result of attempting to increase its output for $$$.

[@Stratus41298]

I honestly wish they'd have some better "slow" options. I don't need tube socks same day. No rush shipping is fine, but often shows up late because you become low priority. I don't mind waiting, but I do want it the day they say. Three day delivery would be fine for most of my stuff.

[@Eptiger]

I'm in a major metro area but I've found "Amazon Day" delivery to work probably 90% of the time (and usually there's some tangible incentive for choosing this option or a no-rush option). The 10% of the time when it doesn't work is as you said: late delivery.

[@KityKatKiller]

I agree. When I order a present on monday for a party on friday, then friday is absolutley fine as a delivery date. That's 4 days. But the options I have are "next day" and "between thursday and monday" What am I supposed to pick there? The more expensive solution, I don't really need or the cheaper one where I'm gambling when it arrives? Fast delivery is second in importance. Accuracy of the date is far more important to me.

[@vietcongbuondanbannuocphan1791]

I separated the items I would buy from Amazon, so it would cost them more to ship my items.

[@john40539]

​@@KityKatKiller Accuracy can never be guaranteed- things will always happen. If you start with the premise of delivering ASAP though, you're doing everything you can, and the chance a package will be on time for the customer's needs is much higher. Unless you truly don't care when it arrives, just pick the fastest free one.

[@ivangutowski]

yes, I was thinking the same. It would be nice to be able to tick... 'i'm in no rush' for certain items.

[@siamimam2109]

If you live in an apartment please don’t select the 4-8am delivery time. If we can’t access the lockers, we have to return to the warehouse. ALSO PLS PROVIDE A GATE CODE ❤

[@marccracchiolo4935]

You make a good point Amazon needs to set up a department whose job it is to contact complex owners of any type of gated community after a single delivery has been made to set up automatic protcalls to ensure vetted drivers and employees have access with no problem. If lazy property owners refuse to do this it should be Amazons prerogative to refuse delivery. Think of the time and money both parties would save.

[@dfmu2669]

We don’t even get gate codes as residents 😂 just a key card

[@BlindMango]

There isn't a gate code at some apartment buildings, and people who live there just use their key cards to enter. The screen with a "code entry" at the front of the building you may see is just a way to dial someone who lives there so they can beep you in, but no way to enter a code to open the door. It seems like the regular FedEx, UPS, and USPS drivers may have access to the building, but since the Amazon drivers are just seemingly random without an everyday route, I guess the apartment giving them access cards is way more difficult

[@flanagamer]

We gotta use a third-party delivery service called Fetch - basically the middle man between Amazon & the customer. It sucks, but I get why many apartment complexes are requiring it nowadays.

[@Homeside301]

I didn’t know you could pick delivery time 😂😂😂

[@guytrudel613]

In a couple of years Amazon will be able to use their AI technology to determine what I want to order, that I won’t like the product and will want to return it for a refund. So, they will simultaneously invoice and credit me, and send the product directly to the landfill.

[@AdamBechtol]

Lol , exaclty.

[@AdamBechtol]

I'm gonna record this in my record of good quotes :) May help me run for president some day.

[@corydaddydoras]

This comment added years to my life 😂😂😂

[@kmcat]

About 70% of the orders on Amazon is tat that is only ordered to make someone fell happy for about 10min, before the item is sent to landfill. Its impossible to find quality items on Amazon now as it just full of tat

[@severinjohn]

LOL...That this comment is so funny yet eerily true is sort of alarming.

[@saxo7667]

I’m glad this video was made because honestly as someone who used to work at an amazon warehouse and now a driver the warehouse is far worse and everyone acts like drivers have it terrible. Yes we have bad days but if you work for a non terrible DSP there’s things they tell you to do that keep the route sizes down, and if yours doesn’t they let you transfer between without needing retraining. At the warehouse you barley get breaks and don’t have that drive time between to sit down

[@sdsd4139]

I'm looking forward to the next episode about Target. In my experience, their 2-day shipping promise is always broken. It's more like 2 days handling + 2 days shipping.

[@holodoctor1]

I’m also looking forward to it. Using stores as fulfillment centers could be brilliant if done correctly. I always get my target packages as quickly as promised- so not too bad!

[@violetviolet888]

This just means you aren't prime or don't live near a major distribution center

[@vietcongbuondanbannuocphan1791]

Target like to lie to their customer about the availability of their product in their store.

[@jkhbnkbjhknblkj]

Hallo

[@wsj]

Thanks for commenting. We are doing some further reporting on this and would like to speak with you off camera. Please email [e-mail].

[@the_90s92]

Just amazed how these workers keep these packages moving, i appreciate all AMAZON workers thank y’all 😊

[@donnellcoleman7784]

But still broken or stolen

[@GordyThomas]

@wsj - Another key point not covered in this article: when I was choosing CPAP supplies sold by multiple vendors, I ended up choosing the items with a "SAME DAY DELIVERY" banner. It truly amazed me that I ended up getting the exact filters I needed within 5 hours (in San Diego). I'm saying that those availability banners on certain items help to drive more traffic to the local fulfillment centers.

[@ryanmaris1917]

Honestly I'd rather stick with 2 day delivery but get a more exact time my delivery comes to ensure its not stolen. Also I think Walmart and Target have a huge advantage cause a lot of people will go pick up their orders and it captures in additional sales when someone decides to maybe grab a gallon of milk or eggs, bread, and other perishables that people are always buying.

[@Xenon-4300]

As a non-prime member, I'm pretty sure delivery times have increased in recent years at the expense of offering faster shipping for prime members.

[@kaseyc5078]

It’s a luxury, optional service, and that’s ok

[@koalaunknown]

They have increased for prime members too

[@siamimam2109]

Usually non prime orders are handled by UPS and USPS

[@AlphaGeekgirl]

As a non-prime member, I just received 3 packages within 24 hours of ordering. I was expecting them in 6-7 days

[@vietcongbuondanbannuocphan1791]

Dont purchase all the item you wanted at the same time so it would cost them more to ship, but enough to qualify for free shipping.

[@larsporsena9529]

I try to buy local if I can, but I’ll always choose prime over a visit to a big box store

[@lp4265]

This was fascinating! I have been an amazon customer from its beginning and I am constantly amazed by how quick and professional their shipping and delivery is. In all of the years I have been buying from Amazon, I have never had an issue with anything. A loyal customer ⭐️⭐️⭐️⭐️⭐️

[@SubliminalMessagesTV]

Shill comment 😂

[@lp4265]

@@SubliminalMessagesTV ????????????? Your message makes zero sense

[@sonnysystems1337]

plus 5 amazon social credit score for you citizen

[@lp4265]

@@sonnysystems1337 are you nuts or a robot. I would say both

[@violetviolet888]

@@lp4265 Look up videos about the behind the scenes of human exploitation at the hands of Amazon.

[@lukejc1]

Amazon has only gotten slower for me in recent years. As a Prime member, what used to be delivered in 1-2 days will now be delivered in about a week.

[@MCMcThriller]

this. Seeing those items that say "order by 5 PM, receive by 10 PM" or "order by [this time], receive by 7 am tomorrow" used to be accurate but when you put it in the cart it suddenly updates to 2 days later

[@Cstegg]

I've been pretty amazed personally. At my mom's house south of Charlotte NC i've ordered stuff that has gotten there within 2 hours. At my place in Virginia same day delivery might have arrived the next day but in the last few months same day has been same day. You must be pretty rural.

[@lukejc1]

@@Cstegg Yes, I do live in a generally rural area. But even so, deliveries to this area used to be so much faster to arrive.

[@UOAPlays]

@@CsteggThis stuff still happens near the Chicago area. An item will say "same day delivery", but when you're checking out, it will change to "2 to 5 days".

[@TheLawnmowerLady]

At least 1/2 of my same day delivery orders fail to get delivered on the same day, regardless of the countdown clock. I sort of understand if an order is delayed when I place the order "within the next 45 minutes". There is just no excuse for delayed orders when placed 6-8 hours before the cut-off time. Edited to add: These same day deliveries are aslo the ones with the worst packaging and significant damage.

[@singhcertain]

As an Ex Amazon Employee, I can easily say that the faster they want to go, the more fatigue every employee will feel. I really think the Government should step in and make some rules about this Same-day Delivery thing like if it's not essential, there is no need for same-day delivery. that's why more accidents happen on the road because Drivers are forced to drive fast and deliver quickly

[@Djamonja]

Because the Government doesn't slow down enough things already, you think they should start passing laws to stop businesses from delivering things too fast?

[@slickvik4508]

I understand his complaint, but limiting delivery speed won't do much. Would make much more sense for the government to put rules on breaks for delivery drivers or something

[@xiaoyupau01]

It's a competition between companies to get more sales, if both have similar options, but one got faster delivery, that one will win the customer. In the end of the day, companies don't sell product, they sell experiences, and that's the key of the competition. But, yes, someone need to stop these self destructive strategy, they have to remember their workers are humans, for now.

[@rx58000]

And ? The Business model stop's being viable. You need to understand some finance. When you do things like hike minimum wage a lot of jobs don't pay more they just become unavailable and only the jobs that could afford higher wage survive. Make the minimum wage 50$/hr Apple will Survive , McDonalds won't

[@Ben_La_goulette]

Having a job is a blessing and fun ..

[@DimebagPantera]

Great advertising, thanks Wall Street Journal, real top journalism here

[@RATED4EVER]

7:38 I'm happy to hear that they are also a fan of the FAST & FURIOUS just like me which I call the FAST FAMILY.

[@joesmith6972]

Years ago I ordered a window AC unit for a friend and it showed up the next day for $2.99. Now if I want a pack of underwear it takes 2-3 days. I'm so close to giving up my Prime membership.

[@ulissesmendoza8752]

Good just give it up your complaining but go work there instead and see why

[@weirdfan88]

Then go to the store

[@pablohawthorne4248]

Keep breaking records and the guys at the top will learn to expect it!!

[@ValeriaHrdzLzrd]

Fascinating. Specially if you think about the people developing the predictive models that allow to make the process more efficient. I guess this means it is a good time to be a Data Scientist

[@r3dp1ll]

I believe most will be automated by AI very soon.

[@edouardthomas2035]

what a sad way to have an impact as a DS... In a world threatened by climate change, and full of social issue, let's optimise delivery times so that people can consume faster and more. That's definitely a step in the right direction !

[@ValeriaHrdzLzrd]

@@edouardthomas2035 Data scientist average salary at Amazon 151k-244k according to Glassdoor. I don't feel sad for them at all. Unless you could work for an organization that does something you really care about and pays you a salary in that range, I wouldn't exchange the tranquility that amount of money gives you. In the end, you can always choose to have an impact in the world in other ways or donate some of that money

[@r3dp1ll]

@@edouardthomas2035 There is no anthropic climate change. Zero proof. It's a gigantic scam. And faster deliveries is just the way of the world.

[@memofromessex]

They should start recognising unions and stop knowingly selling knock-offs

[@zacharythornton1904]

Amazon only sells brand name items but here’s the catch those knock offs just started filling for a trademark name witch makes them a brand. Also it’s impossible to categorize knockoffs all in 1 group like cheap smart watches a lot of people buy stuff like this

[@larsporsena9529]

Unions would make it hard to be fast due to the extra bureaucracy, they have absolutely no incentive to do that

[@seth3664]

ups is a union and 100 times better than fedex at delivery.. pride in work goes along way@@larsporsena9529

[@oakmaiden2133]

How about just pay their employees a decent wage and reasonable work conditions. In house they pretend to be concerned with safety, but only if you can still work quickly and accurately.

[@DMM-cv5fh]

This is FASCINATING

[@DanBlabbers]

WSJ content is top notch lately

[@theshipmodeler2038]

This is very cool! My building at the other side of the state supplied the pods for this location. If I’m not wrong, this looks like VWA2 - I was part of the project that supplied the transferring of pods to this specific site.

[@xldjvista]

When Amazon just began, a professor of mine warned us to get our books on the site or fall behind. Now Amazon ships everything.

[@ninobasset8176]

What we should worry about is the health of workers in this new program, the dysfunctional system that leads drivers to skip lunch and even bathroom breaks is sadly already in place and documented in the classical one. Amazon have a philosophy that the driver or the worker only is liable for the delay, so don’t expect me to believe that’s not where they’re going to put the most stress on in these same day deliveries.

[@codycast]

How does Amazon get anyone to work for them if it’s so terrible? You realize companies have to compete to get labor right?

[@AndresLopez-el1sf]

​@@codycastand why do you think that they have a big turnover of employees? Drivers don't stay too long in these companies for some reason. New drivers take some time to adapt to this dynamic and learn their routes, this translate in packages delivered to wrong addresses, mishandled or not delivered at all, which result in unhappy customers. People work for Amazon because is a job where you can start working in a couple weeks and don't need previous experience to do it (even driving, for that reason there are a bunch of accidents), but is not something that you want to do for a long time.

[@siamimam2109]

I do amazon flex and often times they send 2-3 drivers to the same house which is really inefficient. They could easily give one driver those 3 packages.

[@hughjazz743]

Right! My favorite is when we all meet at the same time.

[@UOAPlays]

I recently bought 3 different things under one order. I intentionally chose the "no rush" option for later that week to have fewer deliveries since I didn't need the stuff right away. They still sent 3 separate drivers to my house lol

[@siamimam2109]

@@UOAPlays They probably came from 3 different fulfillment centers. Amazon is so customer obsessed that they will do anything to deliver on time. There are times when they paid me $90 to deliver 10 packages 😂

[@UOAPlays]

@@siamimam2109 That makes sense. I didn't even think about that. I used to work for Amazon, but it was at a crossdock facility, so I don't really know much about the actual fulfillment centers.

[@Crispy.Badger]

Love Amazon shipping. Changed my whole way of shopping and buying. Very grateful, just hope they treat their employees better.

[@TYMLT]

Loving Annie Zhao's graphics animations in this series!

[@Dntdgxj]

Never worked in Canada. There is absolutely no need to pay for a Prime here as the shipment will take as long as it needs, regardless of the promises. Our personal records was a 2.5 week delivery for a "next day Prime" shipment.

[@StoneLegion]

Everything I get is almost always next day. That being said Walmart can do it same day here for me in Canada.

[@elyseparker5333]

Maybe it's just me but....I can wait for stuff. The human cost is really high for super fast shipping. If I want it NOW, usually I can go get it. Or wait a bit. It's okay.

[@DaveInLAS]

Thank you for these awesome productions 🙌🏼👏🏼

[@houstongigs]

Years ago when we ordered a TV for Black Friday from Walmart, it took forever to pick up in store since "they didn't have enough people to unload the containers outside". Nowadays they just shipped my order the day after ordering, when I honestly expected it to take a week or more. I'll be patient if the item is cheaper than Amazon 😅

[@SirSpaceboots]

is this the guy picking my KY I need asap. thanks bro

[@vaibhavsharma3223]

"You don't know yet what the limits is." Now, ask this to the Warehouse employees at amazon. You will see tears first and then feel tears in your eyes later.

[@ElaineGarcia-uo8qj]

They have some abusive practices there, for both warehouse ppl and drivers. I wouldnt work there 😭 Also, i dont use Amazon. I like shopping in person...

[@nicelogin2]

This is simply a reflection of why we need more parties entering the market (or our political environment). If the same monopolies sit in the market for too long, they simply won't seek ways to improve themselves or help their customers. And, at that time, they control how we live our lives regardless of the poor or boring conditions we are living in. These companies are insidiously playing "hey, this time, you push, I pull" tug-a-war games years after years. Look at our utility infrastructure, our technology, our McDonald's menu, etc. Please add more burgers.

[@ikmarchini]

I would love to hate Amazon but last Sunday I ordered an OTC medicine at 11am it and was delivered at 3. Why should I go out in the rain, look for parking, stand on line to pay more, maybe they don't have it, and they're closed Sunday.

[@wsj]

Thanks for commenting. We are doing some further reporting on this and would like to speak with you off camera. Please email [e-mail].

[@roachtoasties]

I've never used same-day when I see it offered, because it costs more and I don't need the item immediately. Next day or two-day isn't guaranteed. I would say I get 80% on time. The other 20% come from one day to up to a week late. One package I'm expecting today still says it's arriving by 10:00 pm today. I know it's not because the tracking says it arrived at an Amazon facility in Wilmington Ohio this morning, and I'm in California. 10:00 pm isn't happening. Maybe tomorrow. Last week I got notified a package was delivered but I didn't see it at my door. When I checked the website, the picture showing where the package was delivered wasn't my doorstep. I went searching around the neighborhood and found it at another house. That happens, but not often. As far as Amazon job satisfaction, I feel for all those warehouse workers standing all day doing repetitive work. Employee turnover must be huge. This video just interviews higher level supervisors and executives in their executive office clothing. It's the workers down in the trenches that I want to hear.

[@keemp1273]

Fast shipping is the least of our concerns

[@Michaelcj-m2d]

Unionize all of Amazon..✊✊

[@javtimestwo]

Very interesting footage & reporting. I worry about the sorter/packer & the wage they earn for the work they do. Are the standards set my supervisor roles difficult to meet?

[@cpruns4501]

It is absolutely crazy how fast amazon can ship. I live in a smaller city in Canada and to order an item on a Saturday late afternoon and have it delivered before I get out of bed on Sunday is crazy! It's crazy where the world is going and how fast we are getting there. A bit scary actually.

[@alexandra109]

I like that Amazon looks toward smart logistics, however how they treat people is horrific. Their use of speed over safety, use of contractors over direct hires, etc. I won’t lie and say I never shop Amazon, but I do my best to shop other companies when I can. I cancelled Prime several years ago. I know that by shopping a company that puts speed above everything else, what the cost is to human life. I’m willing to wait a few extra days for my shopping.

[@TC-kn9kk]

they need to do something about the waste generated from all that packaging. i order amazon products everyday and some of the packaging is incredibly wasteful

[@grainge812]

womp womp

[@rahulsharmadelhi]

I know,it will be like comparing oranges with apple,but this video made me appreciate an Indian startup called Blinkit, where i order grocery and other daily needs and i get my order at an average time of 8 minutes which is just crazy 😮

[@OFDM-network]

6:45 No, if you located most valuble products at key places it does not take lest milage, you got them there in the first place, and if you plan wrong or people change what they buy its extra millage to move the suff to other place

[@SundbybergD]

I don't mind paying the membership. Where I live is a senior facility, which has an intercom; intercom code is posted in the instructions. Only to rec'd a notification that I need to provide a gate code.......for the delivery. Maybe if the driver took the time to read the instructions he/she would gain entry into the building. Driver also leaves packages on the counter in the mailroom, which gives easy access to thieves to steal. Also, I check the box for all my packages to be delivered so there're few boxes and a one time delivery day. Only to rec'd package being delivered on each day of the week instead of all at once.

[@zacharythornton1904]

We have a fulfillment center here in Jacksonville and it’s pretty cool getting something the same day I ordered

[@Zxxy]

inside that place is like a north korean labor camp bro.

[@AdamBechtol]

Indeed, worked at Amazon, there's an unappealing human cost@@Zxxy

[@Hans-gb4mv]

I might be the odd one out, but I don't like it. I ordered 2 books yesterday, both were delivered today, but in 2 different shipments, that means 2x packaging, 2x handling and 2x transportation which all has an impact on cost and the environment. And yes, I am certain both came from the same location.

[@hewhohasnoidentity4377]

But it wasn't 2x anything. It was actually 1/250 x transportation. You are considering 2 separate vehicles being driven by 2 different people and making 2 different trips to your home. Reality is that both of those items were 1 of 500 items in the route that would have been made without your order. When the USPS mailman brings you a piece of mail they are not making a special trip for each individual envelope. Neither is Amazon.

[@john40539]

It's really not close to 2x though. The weight of the books was the same, and the paper/plastic that covered them was no different than a Starbucks cup you threw away. Meanwhile, combining multiple items into one order takes longer and more labor than two separate packages.

[@JenniferKGraf]

We had a text about this in prep for our A levels!

[@justinls15]

you should do a video on amazon biggest air site in the world, you'll be seeing a lot of stuff there but make sure you involve maintenance in it too and not just the operations side of it.

[@CeeTeeUSA]

Sometimes I get offered same day but I'm usually happy with the 2 day Prime shipping. I plan purchases most times so I can wait..

[@futuramanut]

3:50 no, it's to divert liabilities from Amazon to the worker, who often is considered self employed.

[@Sulfen]

Amazon has been doing a poor job at moderating what they sell. I've gotten broken, used, or fake products from Amazon. They also do not carry a ton of name brands so I am now buying more stuff from eBay, Home Depot, Lowes, and occasionally Walmart. They need to encourage name brands to sell with them and get rid of most of the Chinese low quality knockoff brands.

[@AaronCLB]

i’ve gotten fake stuff too

[@roxcyn]

They’ve run off the good, name brands for a lot of categories and what is left are the cheap (often low quality) Chinese companies.

[@GeneralChangFromDanang]

@@roxcyn Exactly. They took Walmart's berating of suppliers to the extreme and everyone but the Chinese just stopped selling through them.

[@Hachiro]

Something they’ve gotta work on is their intake of items. I’ve had multiple times where the wrong item was delivered, because somebody put the wrong ASIN label on it. Once it was just the wrong variant of an item. Not a big deal that time. But this last time, I had ordered a $8 spray bottle of Rain-X. But got a $70 box of “The Right Stuff” gasket maker tubes. Not a huge problem really for me, as that can be useful. But a mechanics shop could’ve easily abused that fulfillment center to order a couple years’ supply of that stuff for a fraction of the cost.

[@Starship007]

Competition makes it best for the customers

[@solesonwhite153]

Wow....this is awesome🎉🎉🎉❤❤❤

[@tarahartshorne4439]

Fascinating! I wonder what the common items in my geographic region are?

[@ernestwinata7908]

3: 20 What is 'dynamically happening'? That's just corporate speak for our Associates are working non-stop so you can have your stuff faster 🙂

[@Behindstage]

I sympathise to everyone that works for Amazon that isn’t middle management or above..the individuals completely disrespected but vital to the company,

[@blakeylake11]

“Reportable injury rate”, also known as managerial pressure not to report injuries 🤷

[@tl3139]

The bathrooms in these facilities are spotlessly clean because they never get used.

[@GeneralChangFromDanang]

I'd imagine the first time you have to take a dump at work would be the last time.

[@rbesfe]

Watching Amazon's warehouse efficiency is kind of like watching cutting edge military technology. Simultaneously horrifying and amazing at the same time

[@johnalver]

Just to be clear nothing on that conveyor belt is domestic! It all depends on foreigners

[@VMR41]

Yeah. They write you up if you don’t make rate (which changes without notice).

[@thejordanbrooks4893]

I’d love to know how much Amazon paid for this puff piece.

[@WorldNewsThisWeek]

probably only a couple grand, "native advertising" (aka propaganda) is cheap.

[@Byronx3000]

Reading about this in the comments, she doesn't seem to be aware of the harsh working conditions that many people go through. Just by reading some comments here about people working for Amazon, you can easily get a grasp of how it is to work there and how poorly they are handling this "fast, faster, fastest" situation.

[@ipsilonia]

shipping rates are too fast and people need to relax. you don’t need amazon prime. i don’t have prime and delivery is usually 3-4 days. still really really fast.

[@wsj]

Thanks for commenting. We are doing some further reporting on this and would like to speak with you off camera. Please email [e-mail].

[@marianagaoka9687]

I agree. If we are too late to need something delivered same or next-day, we could have it ordered before. Say, when the bottle is 2/3 empty already.

[@SideHustleAddict]

Amazon Flex 💪 for the win 🏆

[@ConsensusX]

I'm a Prime member and half the time I use same day delivery, it gets delayed 1 or 2 days. Why am I still subscribed if I in being lied to? 😑

[@lilwoodzey2013]

Why does my product start in a warehouse in the state I live in, then travel across the country, and then come back to my state to be delivered to my home?

[@AmbiKitKat]

Pray that the job doesn't create overwork like what's happening in South Korea atm 😮

[@kellymoses8566]

Last time I ordered a CPU from Amazon it was delayed SEVEN DAYS on the day it was supposed to be delivered. Explain how Amazon didn't know that would happen? I also ordered a LG 42" OLED and got a Samsung 43" LCD.

[@Pencil-o1p]

When they rolled out the ‘same day delivery’, I thought they were crazy. I imagined workers must have been pushed hard for it.

[@jerryclleung]

Remember the speed they are working at is 10x SLOWER than normal… This speed is only for public and media viewing!

[@AdamBechtol]

Indeed

[@lovejubileee]

True .

[@clifcody]

Thanks for sharing!

[@BigDirtyLogistics]

I just be happy if Amazon could actually deliver my package to my house and not somewhere else. I love when I get the photo of it being delivered and I don’t even recognize the house. And before anybody says anything yes, my house is clearly marked with the address.

[@bugbrockman237]

I have amazon Prime and I can't even get 2 day shipping everything takes at least week

[@pkal244]

Where do you live?? Everything is 1-2 days in nyc

[@airgunsandstuffyorkshire269]

Can you get an item in person to get it faster than delivery? Id pick somthing up

[@Doctaphil64]

"We don't know what the limit is!" as they smile. I'll tell you what the limit is lady - Telling your drivers to deliver a package in 15 minutes when a GPS says it will take 25+ minutes to get there at the speed limit...Hmmm...I wonder what that is going to cause? Amazon prioritizes the delivery time of packages VASTLY more than the safety of their drivers. This behavior exists in warehouses as well. They NEED TO BE CALLED OUT FOR IT!

[@IurcuLucia-q8v]

Super!😮

[@goodpools]

Why are we such a consumerist society

[@SecretCollage]

Not sure if faster shipping is nearly as important of a problem to solve then many other.

[@curious.aussie]

Wish we had this speedy delivery in Australia! Takes two days or sometimes 7 days to get your items.

[@mandydave1]

This is great except many times it doesn’t get delivered the same day. I’ve had two packages this week alone not get delivered. They’ve gotten much much worse and I’ve been a member over 20 years! 😢

[@nc2933]

I dont need this in my life and im happy without it

[@weasle5022]

Here i am in Australia happy if my Amazon order arrives in a week or two...

[@MrGoalie2012]

2-day shipping needs restrictions for ALL online shopping avenues, not just Amazon.

[@denisdesouza1084]

Is it something like same day delivery as ordered, or free.

[@jaketerrell2904]

I live 5 miles from a WalMart but instead of going there to get printer ink, I just ordered it on Amazon to be here tomorrow.

[@mmbeauty.sacramento]

Amazon Same Day Delivery is insanely fast

[@phototristan]

I think I see my order.

[@angelica-40]

Same Day and Overnight delivery is rush and expedited shipping and maybe that’s why the shipping fee gets more expensive

[@Starship007]

I could not live on smaller Hawaiian islands without Amazon. Amazon keeps prices competitive on the islands

[@Slum2843]

I’ve ordered same day delivery and I’ve received the packaging but nothing inside! :(

[@ExperienceTheFrenchRiviera]

A problem with this kind of immediacy is that people then tend to expect it to be the norm in everyday life situations. Life 'wants' aren't on demand.