Insta360 Go 3 Connection Failed; Fix and Reasons

[@djdannybhtx]

I've had issues with the x2, x3, and now the x4! Will connect sometimes, but here recently I can never connect to the app and it's so frustrating. I have sent my previous cameras to Insta360, they replaced boards, and given me new cards to try and still the same issue. It's a problem with their wifi on the devices and the app. they need to fix this asap.

[@excfooling5675]

Hi Scott I am having the same connection issue with my go 3 connecting to my iPhone. I don’t used a watch or anything like that I just connect to my phone after mountain bike and motocross to view footage but I have tried everything so far and not Evan resetting the camera has fixed so far.

[@ScottsReviews]

@@excfooling5675 3 months later. Sorry. Were you able to determine what it was connecting to vs your phone ?

[@excfooling5675]

@@ScottsReviews hi mate all is resolved now, I sent my go3 and action pod back in for inspection and they replaced both with brand new

[@fotogralex]

Thanks for the vid scott! While watching your video, I initially had a hint that maybe the go 3 is connected on a different device, and yeah it seems like the apple watch is the culprit. Looks like Go 3 can't handle multi connections. I use to have this problem with my Fujifilm cam as well, wherein it wont connect with my iPhone then I realized it was paired with my Ipad some time ago.

[@ScottsReviews]

Insta360 reached out and I sent them the Log Files. Maybe they can fix it via firmware. Cheers

[@99sizeLUNA]

you save my life and ma camera thank you so much ❤❤❤❤❤❤

[@thewateco]

What mount are you using to film the POV?

[@ScottsReviews]

I either use the pendant or the the clip on the hat

[@Iron-Bridge]

Thanks. I was desperately looking for help as I encountered this problem for the first time. I don't use an Apple watch so this was easier to solve with the simple reset you showed with the camera and pod removed and reattached.

[@ScottsReviews]

Great. I am working on an update review on this issue. It should be done by Friday, Thanks

[@jedM123]

Do you recommend to buy this go 3 or wait for the go 4?

[@ScottsReviews]

Depends on what you are looking for. If you need better IQ wait. If want it for specific reasons due to its size then find a used one. 😊

[@GioKal-t3k]

brilliant. That solved the issue . Thanks for sharing.

[@LoneGuyInEurope]

hello, I'm having somewhat of the same issue. The issue is when I turn on the device it’s stuck on the connecting prompt on scree. It won't connect to the app no matter how many times I try. By watching your video i've tried to hard reset it but the camera won't reset. It just stands still the action pod turns off/on and the camera just blinks green light once then dead. After purchasing the camera I haven’t used it for 1 day and having the problem from the second day. I've tried everything every troubleshoot and gone through numerous videos yet no fix. I've contacted with them also and sent them video recording of the issue. Maybe now I will apply for the repair service. Too much frustrated after purchasing this.

[@abigaillafleurr]

this was so helpful thanksss

[@davidbarancyk565]

So, I bought an SJCAM C 300 thinking it would be a cheap alternative to the Insta 360 Go 3. And it’s a nice little camera. Then, a I was trolling the internet looking at insta 360 Go 3 pricing and found one under $250 ! And I thought, here we go I am going to get it. I’ll just say, WOW ! Not sure what I am more tickled by … the price or the camera.

[@HillPhantom]

Nice cut and intro bro, really showcases how you can discreetly film. I ended up ordering one based on your view of it. Got to bust your chops a bit, that phone bro, looks a little, well, rugged. You sure its not connecting because that phone has clearly been through a war lol. JK JK. I had a like issues with the Go 2 when I connected it to multiple devices. Get the Go 3 in post today, I think your instinct of multiple connections causing issues is spot on, I wonder if its just the ishy BT they use. Bluetooth is always the culprit in my world tho so...lol.

[@ScottsReviews]

Thanks. I need to replace the screen protector. Ha. It’s a 15 ha

[@birikunOver9000]

it freaking worked thanks❤❤❤❤😢😢😢

[@AmericanEnglishBrent]

Thanks. It worked.

[@adislarrabee]

Thank you so much it works!

[@Insta360_Tutorials]

Hi there, sorry for your bad experience. We will follow up via email to help further. Please kindly check your email inbox.

[@signdesignandgraphics]

all the time.. going to try to reset. not using the watch - I connect wifi and it times out to Bluetooth and Bluetooth even disconnects all the time from the base - gonna do the factory reset though

[@MB-tg9zr]

I just bought the camera but not moving forward from the connecting screen. How do we fix it?

[@ScottsReviews]

I am not sure what you are asking

[@arpitgupta8953]

I was facing the same issue ! Like he said I charged the device for some time then I removed the camera from the case pressed the camera button and the case power button for 7 seconds together and put the camera back in the case ! And it started working ! It wasn’t even charging before that but after this it started to charge as well

[@kohmak]

I recently bought this camera in Thailand where I live. Never managed to activate it, I tried with 2 phones I have and a friend's phone. Never managed to connect so couldn't use the camera. Uninstalled and re-installed numerous times to no avail. I don't have a watch or anything else that could have caused the problem.. The camera store from where I bought it online was no help, Took it to them and they tried for ages to connect., but they didn't seem to know much more about the camera than its price. They thought the App was no good. Fortunately, I got my money back, which is not always easy in Thailand. Strange that you have to use a phone to activate a camera before you can use it. I downloaded the editing software to my PC but could see no way of activating it from there. Might look for something else but I won't part with any money until it's been set up for me and seen working.

[@ScottsReviews]

That is strange. I know you have to create or have a insta360 account to activate the camera. Not a fan either of this. Maybe try Amazon ?

[@Xdvideos-u4e]

Ty sooooo much it worked Ty Ty Ty ty

[@dapoattisa10]

My insta360 go3 having a problem with it being stuck on connecting screen., do you have some methods to fix it ? Please. I tried the 7 seconds reset method but it didn't work .

[@MB-tg9zr]

I’m having the same problem. Not moving forward from the connecting screen. How do we fix it?

[@redmarte666]

same here

[@MB-tg9zr]

@@redmarte666 I removed the sticker from the back and it started working

[@dapoattisa10]

@@MB-tg9zr I contact the store where I bought it from, hope they can fix it., if not they I think the insta360 support team will just replace it.

[@ScottsReviews]

I can assume you are joking? about removing the sticker. ha

[@omarhussain97]

Yes same issues with apple watch

[@Lashorty-de-RD]

Thank you so much, it worked!