Intel Takes The L - WAN Show August 5, 2022

[@e5ryergsdfg3q465]

When you ask, "Can I get that in writing" and the answer is no, that's absolutely the exact circumstance you need it in writing.

[@tyrusknapp1841]

I appreciate that Luke does not ignore the complaints in the chat and is always presenting them to Linus.

[@bilonay]

(Topic: NO warranty?I) I've been watching these videos since LS was opening desktop towers on park benches, and I tend to find myself fairly in-line with his takes when it comes to topics likes right-to-repair, digital game licenses & marketplaces, ROMs & emulation, etc.. I also rarely-if-ever comment on YT videos. However, the exclusion of a robust warranty with the backpack is a stark departure from where I had hoped to see LS stand. Consider the following: 1. LTT is new to the backpack market. 2. You're charging a premium price for an admittedly premium-looking product. 3. If you have the confidence to have invested all this capital in a premium product in a market you are newly breaking into as a company, why is your corporate confidence in this product bathed in vague language like "we'll deal with it." How is this not at complete odds with your promise to hold Framework publicly and transparently accountable to their founding principles? I also found the whole "I don't want my wife to be liable for my promises" thing weirdly uninformed and dodging-the-question if not straight up ignorant. Unless you have been incredibly careless in exposing yourself to personal liability while setting up your business empire, in what world would LTT-as-a-company's product warranties come back to hold your family personally liable? The argument is incredibly flimsy and screams "we don't know if this will flop and we're hoping our goodwill keeps us riding the wave," even if that is not what you are wanting to communicate. Especially considering your own admission that you have aspirations for LMG & the creator warehouse to branch out into a host of new-for-you product markets. Imagine a corporate statement from any other company charging $250 for a product they've newly unveiled that said "Hey guys; there is no warranty. If there are problems, we pinky promise we will deal with it. Please trust us because of our reputation." You'd be instantly taken aback. This is no different. (Edit: ) The best benefit-of-the-doubt angle I can see is that this is the best answer you came up with on-the-fly. However: You should know better. I hope you do better.

[@kelvin1316]

Maybe another reason why not selling in Europe, don't most European countries have a requirement for at least a 1 year warranty on anything sold?

[@nemtudom5074]

Lets not forget number 4: They are constantly, and i mean CONSTANTLY claiming that it was designed to last a decade. Then man tf up, and put it a ten year warranty on it. Until then, your claims are worth less than toilet paper. You KNOW that they are regularly making claims about how it will last a decade. Why TF is it okay for them to make claims like that and put anything less than a ten year warranty on it? We bash companies for this exact damn marketing bullshit. Why should LTT be exempt from this? NOONE should have the right to say 'it will last a decade' without putting a 10 year warranty on it. Claims are worthless if the warranty says otherwise. If they retroactively put a 5 year warranty, that means they LIED when they said 'it was designed to last a decade'. Its designed to last EXACTLY as long as the warranty says. If its wrong from other companies to make claims like this, then its wrong for LMG too! ESPECIALLY because they are supposed to be better, we look at LMG as a superior company to all the other lying and cheating bastards, so LMG should start acting like it, damnit!

[@sydon887]

@@kelvin1316 I think it's two years.

[@-Jester]

@@nemtudom5074 That's not how product warranties work - yes, it may have been designed to last a decade. A lot of products on the market are also designed to last that long. The only thing I can think of that has a warranty of 10+ years are Hermann Miller chairs and you're paying a LOT for one of those, way more than a backpack. Not even cars have a warranty that long, and how many 10+ year old cars do you see on the road? Warranties are designed to primarily cover manufacturing defects, not to cover being absolutely abused by a user. Are they designed to last a decade? Sure. Will they actually last a decade? Depends on the user. That's why most products have at most a two year warranty as that's generally a cut off for when a issue is a user fault and not a manufacturing issue. I agree though, these things need some form of standardised warranty, especially considering they're *$250*. tl;dr - a ten year warranty is just as unreasonable as having no warranty at all.

[@meXDLOL123]

i mean. just don't buy anything from them?

[@theodoresmith3353]

No warranty tells me a company doesn’t stand behind a product

[@neos1234125]

It feels like a very north American take for them to hold. In Australia you don't get to just not offer a warranty. Even with a warranty our consumer law goes off what a reasonable person would expect. With his advertising being so focused on durability and the high price for a backpack you could probably argue two years minimum expected life

[@firstlast2241]

@@neos1234125 Also I believe AUS and NZ have a minimum warranty that has to be honoured usually like 12 or 24 months depending on the product

[@clapanse]

@@emeraldbonsai Functionally though, that's the same as not having a warranty, because it means that the consumer has zero legal recourse if LTT just tells them no after they contact support.

[@kelvin1316]

@@emeraldbonsai Which is fine, but they can also just not reply/refuse to help and, as clapanse mentioned, there is then no legal backup other than maybe civil action and if you don't live in the same country that is going to be a bigger ballache then just writing off the product.

[@kelvin1316]

@@neos1234125 I believe the same is true in most European countries.

[@Nyquil98]

His warranty take is wild to me. There's already an entire company that would fall on your family if you died. How does a warranty on a product add anything significant to that already large burden?

[@toast4899]

It's another one of his famous old man yells at grass moments

[@fieldrat9046]

It’s also an LLC I’m sure so they and all their employees wouldn’t be personally in debt.

[@Pixelplanet5]

just FYI if you sell your products to an EU country you are legally required to provide a 2 year warranty depending on which country you sell to it may be even longer. Not having a formal warranty procedure in place doesnt change that.

[@redstonerelic]

If I remember correctly, that's only if you are an EU company. Since they are shipping into the EU, that doesn't apply. See Framework

[@crowonthepowerlines]

Guys like Linus are the reason we need laws. Someone will always try to take advantage of their position.

[@MrSlowestD16]

That most likely doesn't apply to imported goods like this.

[@redstonerelic]

@@crowonthepowerlines they have a warranty now! aparently it was planned, but they explain it the next wan show (aug 12)

[@crowonthepowerlines]

@@redstonerelic Yeah, because he realized he couldn't legally get away with this.

[@NoKi1119]

Intel really pulled a "Here's my ultimate plan; RUNNING AWAY!" -Timestamps- [0:00] *Chapters.* [1:16] *Intro.* [1:44] *Topic #1: Even MORE trouble for Intel's ARC.* > 2:18 Third parties are leaving ARC behind. > 4:14 Intel struggles with RMA, NCIX stories. > 6:21 ONE halts production, board partners not interested. > 10:18 Wafer production, AV1 encoder. [15:02] *Merch Messages #1, LTT backpack launched!* > 16:22 LTTStore products that would work with backpack. > 22:04 Lab doing USB hub reviews, dashcam rant. > 26:32 Lab publishing a chart of tested products. > 28:02 Linus wants to show off a minimally viable product. > 30:52 Testing throughput, website design, Chroma UPS. > 41:14 *WAN hoodie & backpack promo.* > 41:36 Linus's & Luke's favorite freeware software. > 45:46 Woman sizes update. > 46:48 LTTStore version of wrist rests. > 50:28 Labs' reply to testing USB power banks & hubs. > 54:12 Impact of China V.S. Taiwan on the tech community. > 57:16 Hasbro pulse selfie to figures. > 1:02:24 Boomer "garbage", testing range > 1:06:36 Whether labs would do durability testing. > 1:09:50 Paw patrol, favorite dog plush. > 1:10:38 *LTT Backpack warranty.* > 1:12:30 Ethernet cable routing in brick walls. > 1:13:06 TV video & charging solutions. [1:14:32] *Sponsors.* > 1:14:44 Shortform book guides & articles. > 1:16:01 Squarespace site builder. > 1:16:56 MSI back to school sale. [1:17:32] *Discussing LTTStore support tickets.* [1:18:24] *Topic #2: Amazon buys iRobot, creator of Roomba.* [1:21:48] *Topic #3: Europeans upset about LTT shipping.* > 1:22:46 Linus on subsidized shipping costs. > 1:25:38 Taxes on the free stickers being refunded. > 1:26:54 Shopify development takes time. > 1:28:26 Idea to have variable costs dependent on areas. > 1:30:30 Another warehouse would not lower the costs. > 1:32:30 Backpack release went greatly, different ideas. > 1:35:58 Labs testing headphones. [1:36:38] *Topic #4: Whale LAN highlights.* > 1:36:48 Whale LAN L4D tournament, Linus & OG crew. > 1:40:10 Halo CE Blood Gulch. > 1:42:36 Linus rages is not a quiet gamer. > 1:48:24 Miner VGA tournament. > 1:52:04 Space cadet on Steam Deck, CS tournament. [1:53:58] *Topic #5: Google now has two Google Meets.* > 1:55:00 Linus rants about the stupidity of the matter. > 1:56:14 Discussing changes & Duo changes. > 1:59:02 Meet app is now updated to "Meet (Original)". [1:59:24] *Merch Messages #2.* > 1:59:32 LTT HDR update. > 2:01:20 Thoughts on smartwatches. > 2:03:12 What IT freelancer Luke did to find work. > 2:05:10 Exercise routines. > 2:06:38 PSU SATA cables are not cross-compatible. > 2:09:14 LTTStore wallets idea. > 2:10:32 How Linus feels about VTubers & smart speakers. > 2:16:52 Would Linus get an RFID implant? > 2:17:20 Luke on road mapping, developing & planning. > 2:21:06 Transferring data between phones. [2:22:14] *Outro.*

[@horsewithahat012]

thank you

[@cigLXXVII]

literally how lmao

[@ianvillegas9595]

How ? Hahahaha

[@GigaSyntax]

Thanks for these time stamps!

[@nyson07]

Legend.

[@alsiniz]

not linus saying offering a warranty on a + $250 backpack is akin to his family being held hostage by the neck 💀

[@thysonsacclaim]

What is unfortunate is all of you people assuming there is no warranty simply because he doesn't have the typical cookie cutter warranty written down somewhere. Instead of that, they operate on a "make it right" principle. That's a warranty. It already exists.

[@bryanjk]

@@thysonsacclaim then why can't they just put it in writing?

[@pharaday5944]

why don't you cry about it then

[@pharaday5944]

@@bryanjk are u crying you poor lil baby?

[@bryanjk]

@@pharaday5944 yeah sure, but that's what you say when you can't rebute my argument buddy ✌️

[@Karthecar16]

I remember when Linus said “real company’s don’t die when their founder dies” so shouldn’t the same be said abt warranties. I love Linus but I think the whole “Yvonne seeing his face” thing was kinda dumb. If Yvonne ever just said “I can’t do this” the company can’t just die or else dozens would lose their jobs. I don’t mean to hate on him at all but I really think a 250$ product should have some sort of reassurance behind it.

[@williameldridge9382]

Artwork, that costs WAY more than that, never comes with a warranty of any type. Soooooooo, not really buying that logic.

[@Fruchti]

@@williameldridge9382 Artwork isnt a thing that wears and tears every day while using it. You know, like a backpack.

[@Karthecar16]

@@williameldridge9382 yes but art is like a collectible, so ppl keep it in a well conditioned area and don’t use it daily like a back pack, therefore there’s no risk of it being worn down (obviously there’s fading on paint due to the sun but that’s something else)

[@Wha2les]

@@williameldridge9382 artwork comes with insurance should some disaster happens. So is the backpack gonna come with insurance to cover the cost should something happen?

[@Kris2340k]

@@williameldridge9382 its a backpack with a function, carry for example, a 1000 USD laptop, even average it at 500 laptop, 500 phone, 30 powerbank, work files, etc It doesnt even have to cover content, but some money back if the stitching isnt as intended

[@udobenliedivana]

The very first “trust us” warranty in the world.

[@Squitdoogenz]

lmao

[@DGRWPF]

the "trust me bruh" warranty Pog.

[@mynameiscool18]

You need to buy Darn Tough socks

[@KingLarbear]

And this has never gone wrong before, ever

[@ArturoTabera]

I say the very last, seeing what big tech is saying to the consumer.

[@RoximRox]

That's an unfortunate decision on the backpack warranty. I had the tab open on the store page to get in on wave 2 despite no longer going to school and only needing a backpack for short trips, and hearing that gave me pause. Even if as a company you have a pretty good track record of just fixing issues, having a solid warranty shows confidence in the product being reliable, to begin with, and gives the customer confidence that any issues will leave them taken care of. Especially with a premium product with a premium price. Some of the most lauded products showcased on LTT, rightly, place emphasis on the amazing warranties. 12-year Seasonic warranties, lifetime Darn Tough socks, limited lifetime Steelcase, 1 year+ LL Bean, Wyrmwood's Craftsman's Promise. Premium products with premium warranties. "The company might fold or I might die" doesn't seem like a healthy thing to plan for, especially if the plan that results from that is no plan. Were that the case, Labs wouldn't be worked on since the company could fold before it gets off the ground. As a customer it just feels like a weird anti-consumer stance to take and I'll be holding off on my purchase for if or when that policy changes. I know my one lack of purchase won't make a huge difference and my one comment on youtube is probably nothing, but it's what I can do to vote with my wallet. It's a shame because I was looking forward to supporting the company and getting a sweet backpack.

[@NobodyYouKnow98]

No, you weren't. You were just looking for an excuse not to spend $250 on an item that you probably don't need. If you know anything about Linus or his company, you know full well that no matter what you buy, they'll take care of you if anything goes wrong. He makes this abundantly clear in pretty much every video.

[@RoximRox]

@@NobodyYouKnow98 I don't know if this is some weird gatekeeping thing for only being subscribed for 5 years or some weird "not a real fan" thing, but in reality you're partly right. At the end of the day, I don't know Linus or his company. I'm gonna paraphrase the words he says to us every time AMD, Nvidia, or Intel do some anti-consumer stuff: they're not our friends, they are a company looking to make money off of us. That's fine, but the only way we have of letting them know we're not happy with some decision is to tell them, and then vote with our wallets. About it being an item I probably don't need, you're 100% right about that. I've had the same swissgear backpack for about a decade and the only actual issue with it is some light fraying on the banding of the shoulder straps. I most likely wouldn't be one of the people who would be submitting a warranty claim, but for me it's the principle of a premium product not having ANY warranty in writing. You can always go above and beyond what you have listed like Costco and LL Bean do, but there should be a minimum guaranteed standard of care. At the end of the day, a verbal agreement isn't worth the paper it's printed on. Finally, kind of weird to start your response with some baseless assumption about my thought processes and money spending habits. I'm no stranger to spending too much money on stuff that will seldom see use; I collect board games, steelbooks, and artbooks. Doesn't mean I can't and won't disagree with a company's business decision.

[@Ruboka]

I feel very much the same. His stand that no company is your friend is true but he turns around to defend his decision we have to trust him seems very vague. 250 cad plus tax plus shipping can get very expensive , i know. But where cant he afford to charge more so everyone has sth to rely on if sth goes wrong besides a clip in yt where he assures "it will be dealt withy trust us". Nice backpack for sure but it wont fly and I think screwdriver is out of the race for me too. Looking forward to see if he changes his standing or gives a detailed explanation next wan show

[@thysonsacclaim]

"I value legal mumbo jumbo over the actual actions of a company" Have you dealt with warranties often? You should do some reading because even the best written warranties have been interpreted to favor the company. Things like "lifetime guarantee", "quality assured", etc all have very specific legal definitions that don't mean what you think. It's possible a written warranty would technically cover less than his current "make it right" warranty policy. What is unfortunate is all of you people assuming there is no warranty simply because he doesn't have the typical cookie cutter warranty written down somewhere. Instead of that, they operate on a "make it right" principle. That's a warranty. It already exists.

[@RoximRox]

​@@thysonsacclaim Sure, but now I have both. They still have the "make it right" principle while now also having something written down that *shows* confidence in the product. Obviously it was important enough to enough people that they've spoken at length about the topic in basically each of the subsequent WAN shows and altered their stance to to be in line with people's expectations. Not sure why this seems to be a problem. If you feel that the company would lower the level of care/support out of some form of laziness or spite, then I'd say you didn't actually have confidence in the "actual actions of the company". If you don't believe that, I don't see the issue. I'm happy. There was a policy I was uncomfortable with, they took feedback and addressed those concerns, and as of 8/26's WAN show at 33:14, I've got my order in. TL;DR: They still have their make it right policy alongside the written policy. I'm happy and bought my backpack.

[@phoenux3986]

"make absolute leaps and bounds in like 2 days. And then they'll get stuck on something that actually wasn't that difficult for like 2 weeks." - Man does hearing this relieve some anxieties about my coding abilities.

[@SquintyGears]

This is the only way coding happens

[@dutmala]

Yeah it's actually okay

[@browny99]

Yes, very important to learn that you can never stay at 100% productivity with no roadblocks. It's just how you deal with them that differentiates you. Just ask someone for help, good supervisors will acknowledge that communicating issues is way more important than you being able to solve everything on your own.

[@harmvzon]

I’m I right in understanding that there’s no warranty on a €300 backpack? Most high end backpacks have 10+ years of global warranty.

[@thysonsacclaim]

You're not understanding. You people keep assuming there is no warranty simply because he doesn't have the typical cookie cutter warranty written down somewhere. Instead of that, they operate on a "make it right" principle. That's a warranty. It already exists.

[@harmvzon]

@@thysonsacclaim fine. Write it down

[@ForgottenArmy1944]

@@thysonsacclaim...thats not how business works

[@darrennorniron]

The shipping and tax cost of a water bottle for a UK buyer pretty much costs more than the actual product. The backpack must cost a fortune to ship

[@MikeLeitner]

It’s 50$

[@JohnSmith-jk8mt]

@@MikeLeitner I think there would also be £50 VAT to pay on import

[@bpj]

@@JohnSmith-jk8mt Shouldn't be there VAT can be paid for on LTT for UK on purchase if you are double charged contact LTT, being under £135 total you shouldnt have duty, prob a handling fee of around £12. Total would prob work out to £50

[@JohnSmith-jk8mt]

@@bpj lttstore state that they don't include any taxes in the bill so they're paid on import by the receiver

[@bpj]

@@JohnSmith-jk8mt Cool if true, then it will be £43 roughly total

[@Chris2086]

The warranty take on the backpack is exactly the reason I would never buy a product like this from a tech KZbinr. Just consider your purchase a donation and you won’t be disappointed if the backpack falls apart in a year.

[@Anton-cv2ti]

My dude, the backpack is built like a tank. If you needed to send it back, it would be for minor quality issues or just cosmetics. Any other company can also go bankrupt and invalidate your warranty.

[@Petah5]

@@Anton-cv2ti if I need to send it back, its $50 each way according to the shipping costs.

[@Anton-cv2ti]

@@Petah5 We are not discussing shipping costs. They are free if the bag is faulty.

[@clmrsmn]

@@Anton-cv2ti so they say, and if they truly believe that having a warranty shouldn't matter to them as they most likely wouldn't have to send one out

[@Anton-cv2ti]

@@clmrsmn A warranty is only a legal nightmare for the company, not a guarantee that you can get your stuff replaced. Large corporations will have all kinds of loopholes in their warranties to make sure they can ignore your faulty unit if they want to. LMG has a reputation for having high quality products and replacing any faulty products, and promise to keep doing that unless there is a major disaster for the company that means they can't operate anymore. Which one would you rather have?

[@anarfox]

In EU, VAT (sales tax) is always included in the item price. That might be a reason why many EU customers find it jarring to have the tax added on to the price in the checkout. The only solution to this would probably be to build an EU specific version of the store with VAT included and the prices in Euro.

[@douglasmclellan6702]

THIS.

[@gaborkeresztes1739]

But EU don't have only one VAT % so if someone does it than all VAT's needs it to be included.

[@christopherbeddoe406]

It's hilarious that the customers are mad at Linus because their government taxes the crap out of them on purchases. 🤣

[@gaborkeresztes1739]

@@christopherbeddoe406 In here(HU) i didn't seen a backpack with this specs or close to it all that you could buy

[@NiC707]

@@christopherbeddoe406 They are not mad because of VAT. They are mad for the shipping charges which are ridiculous.

[@JM1701ABCD]

LTT has always discussed warranties from a consumer standpoint and has constantly called out companies for not honoring warranties, or having bad warranties, for the products they review. But now that it’s a product coming from LTT…warranties don’t matter? What a weird hill to die on from the LTT crew. Shows how out of touch Linus has become. If a hardware manufacturer had said “warranties don’t matter so we don’t need to offer one” he would be all over them.

[@eomoran]

They call it out when they’re reviewing the product. They don’t claim there is a warranty on this. If you don’t like there isn’t a warranty on this then don’t buy it. Lastly, there is a thing known as statutory consumer rights in most countries, which means even if the manufacturer or retailer doesn’t offer a certain specific warranty, you are still covered and are entitled to a certain form of redress in certain circumstances

[@mbvglider]

I feel like if $250 was the price at which LMG could justify selling the backpack, then he should have done the responsible thing and priced it higher so that an actual warranty could be included in that price. The last time I bought a Dell, I noticed that they note the computer and service costs separately on their invoice, and the included limited warranty is actually like 1/8 of the retail price. If the backpack were $280, then $30 of every sale could be saved up as insurance for any possible warranty issues, and convince the buyers that the price is justified. This is literally what every company has to do, and this is why companies like Apple and Dell cost so much, but also they have really good customer service. So really, unless you're a fanboy, just buy an Alienware Horizon backpack for half the price and get a 3-year warranty included.

[@JM1701ABCD]

@@eomoran His stance on how a warranty is useless...is a "do as I say, not as I do" moment for LTT. It's not that there isn't a warranty on the backpack..it's how he has doubled down on something that goes against pretty much everything he has ever said about other companies that he calls out in his videos.

[@Dutch_fellow]

What a joke: "we are against big company practices" LTT: no warranty for the backpack. What a hypocrite. LTT is just the same as them all.

[@indigoburst]

The hypocrisy is almost palpable. I can't wait for Nvidia, Intel, and other tech companies to adopt the "trust me bro" warranty. Truly setting a wonderful example to those LTT apparently tries to hold responsible on how to treat consumers.

[@codytappen]

If the product is defective there are implied warranties fyi

[@indigoburst]

@@codytappen Like I said, the "trust me bro" warranty. Truly an innovative new way to protect your own ass...I mean...to protect your customers!

[@rockino2562]

@@codytappen “implied warranty” haha

[@olutukko2681]

Are you seriously comparing a fucking youtube channel and multi billion tech corporations😂

[@indigoburst]

@@olutukko2681 LTT is far from just a KZbin channel now. LTT has a huge voice in tech and the big companies listen. Don't be so naive.

[@techienate]

USB hub testing: just making sure they actually do what they claim to do would be a real service... Can you test the signal performance with your cable tester?

[@joaomendes3907]

That would be an amazing video But maybe that's a labs project now that they have that going

[@tetsballer1835]

Anker hubs are the best

[@SirDragonClaw]

Acroname USB hubs actually cannot be beat, though they are not cheap.

[@AkshatPrakash7]

How are sabrent powered USB 3 hubs?

[@kayburcky7146]

I hear some familiar bitterness out of this comment... Did you also get a "usb 3.0" hub with faulty chipset firmware that refuses to let itself get patched and thus not able to work with 3.0 devices but 2.0 works?

[@someguynamedpie]

The quality of a product is one thing, the support it receives is another and I hope that's not a metric that's ignored; I'd accept a product with a more responsive support team and more willing to replace (a la Anker) over a cheaper product even if they're both basically the same (or in some cases even a little worse) if I can be comfortable with it. warranties don't hold any weight over the individuals running the company, only the company itself; seems like a bad idea to not have a warranty just because of an illusory risk For shipping costs, you should use a service that lets you ship inventory in bulk (e.g. a warehouse as a service) in the eurozone -- you don't have to be a company there because you can outsource it.

[@apaxtoa]

@@cp37373 Linus openly talk about how his business earns it's money about his mistakes and he allwqys corrects himself when making a misstake. I really don't know where you get him being a dishonest person.

[@tonyradle8747]

@@apaxtoa I wouldn't call him dishonest, I would call him a bit of a hypocrite. He calls companies out for Anti-consumer policies, but this is also one of them.

[@apaxtoa]

@@tonyradle8747 True but the companies he calls out are massive and should be better equipped to handle those situations. When buying something from a youtuber or small private business it is normal to have more leeway. I would however hope that as ltt and the creator warehouse grows they will handle theewe things in a better way.

[@boba1mighty]

@@tonyradle8747 i think he said "if theres a problem, tell us, and we'll do our best to correct it" I dont think thats unreasonable. Ever work in retail? MOST PEOPLE ARE DUMB. If your not dumb, he'll probably help you. If he doesn't help you, your probably doing something dumb, or straight up unlucky.

[@tarakivu8861]

@@apaxtoa His company is not small either.

[@zaarkeru3391]

Good luck selling that backpack outside of the US xD At least here in Sweden warranty is protected by consumer law...

[@thysonsacclaim]

Are you dense? First of all, he's not in the US. It sells in Canada where he's from, too. There is a difference between not offering a warranty, and not having the terms written down. They have always warrantied all of their products. Clearly you haven't bought any so I don't know what you're complaining about.

[@NippyNep]

hes in canada

[@zaarkeru3391]

@@NippyNep I refered to the US because the US is one of the few developed nations with horrible consumer protection laws. Selling any product without a attached warranty is literally illegal in the EU.

[@magicmanchloe]

Bro, René Ritchie, jay’s two cents, Gary explains, and dave’s garage, and painfully honest tech are some of my favorite tech KZbinrs. You are not getting too old.

[@Roland0fGilead]

Luke's bombastic "BYE!" is the weekend kickoff I need each week.

[@JJRicks]

Amen!

[@Appleloucious]

Are you watching WAN show at work? : D

[@Roland0fGilead]

@@Appleloucious listening through earbuds, but yes

[@SierraLimaOscar]

If you get charged taxes again when receiving the shipment - you typically can't take it with the last mile delivery co. because they say we are just charging you what the country's customs are charging us. And then you talk to customs and they say that the paperwork of the shipper didn't reflect that the taxes were prepaid so they charge you the taxes and import duties based on the values in the invoice. It is the original shipper that didn't file the proper paperwork to avoid the double charge (or their local partner). So in reality it is LTT - or in this case Shopify - that can fix this. This happened to me on 2 LTT purchases and to be fair LTT support was very good and fast at solving it and refunding me. I have also noticed that the latest 2 shipments from LTT went through customs properly and without a hitch, so it looks that they fixed it.

[@BSEUNHIR]

This is why EU OSS exists. It is fully on LTT/Shopify to ensure it goes through customs properly.

[@Henk14789]

That's why you should send them an invoice that clearly states the taxes paid

[@TheRutap]

thanks this helped me understand it :D

[@thejdi]

It's probably me but when i look at my old(dec2020) order it literally says taxes $ 00.00. Are you telling me i could have refunded my extra taxes? When i order from outside the EU I always count on extra (local 21% VAT + customs clearance costs (0-17%) + carrier fees) am I doing something wrong?

[@SierraLimaOscar]

@@thejdi Before the goods were sold with 0% local tax and when they arrived at the EU entry point (typically your local customs office) you had to pay the importation duties (if any), local taxes and a processing fee. I also had to fill out a form and email it to the shipping agent. Only after doing this process the goods were released to you. A while ago I noticed a change when shopify started calculating the local taxes at the checkout step of ltt store. I had seen this before with other no EU online shops (B&H is one of them) where when I placed and paid the order the goods arrived directly to my door and the shipping agent of the vendor took care of everything else. B&H will actually send you a recap of the importation costs after it is done and refund you if they overcharge at checkout (they are THAT professional). So this is what I expected from lttstore the first time I saw this option applied at checkout. Unfortunately it didn't work, but as said before the support team rectified the wrong in a fast and efficient manner (very professional too). The last two orders that i placed recently (July) arrived direct to my door and everything worked as it should. I hope this explains it better and you will know if it applies to you or not.

[@simonupton-millard]

Agree with battery bank testing, gave up after my last 5 just didn't live up to expections 1 even died tryed to pull 3a so built my own with 12x samsung 18650 cells and a alliexpress board with Ip5328p chipset, been very impressed dosn't use anywhere near the 100% of the battary power but charges my phone 2x faster than my more expensive powerbank

[@lukeholland8083]

I have an Anker battery bank and has served me very well for the past 3 years

[@metallurgico]

Yeah let's bomb our phones with 10A

[@Dorian803]

@@jareds8729 lol what kind of company throws these away? I've scavenged many things, but never cells like this

[@ChristopherCabello]

Timestamp?

[@Dorian803]

@@ChristopherCabello 50:30

[@zackbob6]

Adam Savage is definitely still cool AND is over 50 AND is a successful youtuber. I love watching his Tested channel videos

[@august1870]

Tested is one of the best channels on KZbin for sure

[@clem_approves5020]

He's over 50? since when?

[@ProjectBlackweather]

@@clem_approves5020 For like, 5 years, considering he's 55

[@ProjectBlackweather]

I just wish the podcast was still going (I know the other podcast is still going, but it never interested me as much as Still Untitled)

[@alyssacrypto]

Hes also from "legacy" media and so isn't really a valid comparison. KZbin is for younger influencers. Think of all the twitch giants. They are under 25. Just because a handful of millenial creators do well on youtube NOW... doesn't matter. The FUTURE is gen z.

[@axor]

High quality and expensive product, with no warranty. Damn that is a risky buy.

[@shauncarter9376]

The backpack warranty issue/take is shady af and hypocrisy at its finest. You can't champion consumer rights and call out all sorts of companies who fall foul of this and then participate in this same sketchy behaviour. Clearly LMG has lost touch and gotten to big for their boots.

[@rohithkumarsp]

1:10:40 Linus's take on Backpack Warranty is Anti-Consume He's backed into a corner because he can't come out of this without looking like a hypocrite. He has to battle with his personal pro-consumer stance and his CEO best-for-business stance. It's pro-consumer to provide a warranty, but creates more work for him as a business owner. At the same time, if Linus reviewed a product with a warranty that is ' You have no legal protection, trust me bro we got you', we'd get an hour long rant about it on the WAN show about how anti-consumer it is.

[@AndreasA.S.]

small tech like the usb hub and dashcams are a great idea, things we can actually afford these days

[@Matt-ig1gh]

Genuinely, the USB hub thing might be one of the most useful things Labs might do

[@TheTakenKing999]

Unless it has the apple logo then a piece of cloth becomes 150$ and a monitor stand becomes 1000$

[@windowstips1430]

@@TheTakenKing999 it's 20$

[@TH3C001]

I’ve been wanting a good dashcam review, especially, _especially_ testing their ability to record at night. This is long overdue and I couldn’t be happier to hear a video is on the way at last.

[@thepuppyshy]

When I was in highschool I knew nothing about PCs, and took a computer to Geek Squad in 2006 to give it to a family member. When I got it back, it had an MRI CD still on it. That was honestly my kickstart into learning more about computers because MRI was so cool and had so much information that I wanted to learn about. I'm so thankful for that program and whoever accidentally left it in my PC

[@MarcSGA]

FYI in Québec products must have a “legal guarantee” which is basically a “just deal with” kind of obligation, where manufacturers are required to warranty their products for a reasonable lifespan for a product of that type.

[@thysonsacclaim]

And they already do that.

[@justindelpero]

You're going to have to implement a warranty, you don't need the PR storm coming your way. Buyers can choose to not buy, but I think you're losing respect/trust in the process. Take a look at Steve's Gamers Nexus toolkit warranty for inspiration. You need to walk the talk -You are perceived to believe strongly in right to repair, consumer policy and buyer protections.

[@Ricooo1308]

Hey Linus, I understand that setting up a warehouse overseas yourself might be out of reach, but is it maybe an idea to find a reseller to partner with in Europe? That way you can move inventory in bulk, which might be cheaper than 1 by 1 shipping. I'm in the same boat that I would love to take a backpack but it's a little out of reach with the shipping cost. I do understand it though! Have a great day! Greetings from NL.

[@GraemeHein]

A partner would need margin. So either the price would be higher or LTT would need to make less money per item. This is hard to get right even if you specialize in backpacks. For a firm that has a very wide range of merch and whose main business is something completely different and gets the entire customer base seeing North American pricing it's just brutal. If you look at Louis Vuitton purses or Porsche cars they have VERY different prices in different countries. Customers do try to get around these differences by buying in Paris, New York, or Vancouver. Much harder to handle the customer issues when it's online store rather than mostly physical store only

[@Sim8n]

@@GraemeHein for sure there’s no free lunch

[@danio1021]

@@GraemeHein sure, it would eat into their profit a bit, they could increase a price a bit to alleviate that. Now what happens is customer pays double the import tax first one to import it to CA which is included in the price and second one that is for importing it to EU. If that came directly from China I'm sure extra $20 or even more of profit for a reseller would still be massively cheaper :) Intra-EU shipment is quite cheap compared to Canada/US (and a $50 price for shipping to EU) and avoiding that massive tax $70 would be worth it alone. Now if I want to order it it costs whopping $369 to get it. If they were so pro-consumer as they claim they would find a way, they just don't want to waste energy and time to do so, because they don't care :)

[@JJJT-]

@KingInTheNorth Nope, it's 6 month minimum warranty. After that it has 1,5 years Gewährleistung (there is no english word for it). The only difference beeing "beweislastumkehr" (reversal of the burden of proof).

[@Robert-iu2ou]

“No no tesla will own your car” spicy takes tonight are great but this one hit the spot lol

[@jamesryan4425]

Timestamp team assemble!

[@Pylen]

Don't translate😡 ເຈົ້າຖືກສາບແຊ່ງເພາະວ່າມັນຖືກແປຖ້າເຈົ້າບໍ່ທໍາລາຍຄໍາສາບແຊ່ງ, ເຈົ້າຈະຕາຍວິທີດຽວທີ່ຈະທໍາລາຍຄໍາສາບແຊ່ງແມ່ນເພື່ອຈອງຊ່ອງທາງຂອງຂ້ອຍລົງ​ທະ​ບຽນ​ດຽວ​ນີ້.....

[@the_master1715]

Usual timestamp guy was on it today…. wow

[@smashed_penguin]

@@Lucky5111 stop replying to trolls or bots

[@willhaney96]

@@smashed_penguin no you

[@Lucky5111]

@@smashed_penguin Idc not like it is gonna do much.

[@TheGrooseIsLoose]

One thing that helps with the thing Luke said, where a developer will make huge leaps and bounds in one day, then get stuck for days on something simple because they just didn’t see it, is pair programming. It sounds like it will double times to complete things by putting two devs on the work of one dev, but since development work time consists so much of those cases where they’re stuck on one thing that was actually pretty easy, it ends up being a huge increase in efficiency since it basically halves the chance of that issue happening in any given situation. It is hard to convince devs who haven’t done pair programming that it’s a good idea and not a huge pain, but once you start doing it, you realize the benefits of getting to talk to a coworker all day while working, especially when remote. It also helps reduce the issue where one dev will get stuck and be embarrassed to ask for help, since they will eventually pair with someone who understands and can explain it to them.

[@RythmicRaindrops]

1:10:40 I am very hesitant with my purchase of the backpack with no guaranteed warranty. I don't doubt their support team is good, but warranties instill confidence in the consumers buying your products. Track records are nice, but without a guarantee anything can happen from the eyes of consumers

[@felixm.8910]

I think Linus' concern about him being "too old" for tech stuff, or this type of media is understandable, but as Luke said, he propably reads too much into it. Sure, the videos are about, maybe cutting-edge technology, but Linus is a great host. And even more important to me personally: he is really enthusiastic and passionate about this stuff, which catches you and makes the content that much more interesting. I would almost compare it to that teacher at school, who really made a difference to you and maybe impacted your life more than you knew at the time. It wasn't about his or her age, looks or other qualities, but more about the passion they brought to their work and which got you really involved in something. Edit: typos

[@GraemeHein]

Walt Mossberg was doing tech for WSJ for ever before starting his own thing. Lots of the older content creators were tied to legacy media brands and had to leave to start their own businesses because WSJ and NYT just wanted to hire younger reporters on MUCH lower salaries. Similar to Linus and NCIX... Walt stopped doing reviews with his new company because it was literally time to retire and they were focusing on things other than tech reviews. So it's not a this year concern but more 20 years from now

[@felixm.8910]

@G T I think a lot of the... let's call it "age gap" in KZbinrs comes from the lack of experience, knowledge and capital in young, new(er) KZbinrs. Sure, they are great at streaming and doing pranks, vlogs, fitness and other similiar stuff, but doing tech-reviews requires some form of cash-flow to buy the products, to be able to review them. One rather young tech-youtuber that comes to mind is "Optimum Tech", who is rather focused on PC-hardware reviews. Also, the review-market is rather saturated in my opinion, so putting a foot down is not easy imo. Now in the maker-space, it is a whole different ball-game. There the knowledge about business and the amount of capital needed to start is basically zero. Also these videos are mostly project based and you can see if they are competent at what they are doing by watching their progress in the project. Mostly they call out if they messed up and/or tell how they tackled their problem in other ways. Therefore the number of youtubers in that category are many more and very diverse in their content.

[@jackkushner8026]

If someone uses beat Saber to "exercise" they can't be called too mature for anything. Besides can you really appreciate this storage without knowing what a floppy disk is?

[@snowmyr]

The hexagon background reminds me of playing a 4:3 ratio game stretched out on a widescreen display

[@zappy7393]

Luke's take on everything Amazon is spot on. People preach about their negative practice whilst pandering to the "convenience" and proving they really don't give a shit. Also, gamers not communicating is one of my biggest pet peeves about multiplayer games... especially in hell let loose.

[@AceMan420]

It's ok Luke, I like your spicy technopoly takes

[@Mike80528]

re: Warranties - anyone selling a product should be aware of the "Implied Warranty of Merchantability" under the Magnuson-Moss warranty act. There is not such thing as "no warranty" on anything sold new in the US. Now, whether it's worth going to small claims is another thing, but it is pretty easy.

[@NobodyYouKnow98]

Good thing it's not being sold in the US then.

[@RK-252]

That law applies only if the "seller" is in the USA. It does not apply here because the seller (LTT) is in Canada.

[@Mike80528]

@@RK-252 Except when I put in an order and give my US state for shipping, they charge *sales tax*, so they have a business presence in the USA and are therefore subject to our laws for those items we buy from them. Close though, but the details matter.

[@NobodyYouKnow98]

@@Mike80528 I don't know why they're charging you sales tax if you're ordering from the U.S. I've seen Linus mention (several times in many different videos) that they have no warehouse in the U.S. or Europe. The only physical business location is in Vancouver. You should contact their customer service people and ask about it.

[@Mike80528]

@@NobodyYouKnow98 Test it yourself. You don't have to place the order to see the tax being added...there's no reason for a Canadian company to collect US sales tax...but it isn't always so cut and dry online.

[@Martial-Mat]

Every staff member at LTT DEFINITELY getting a Linus action figure for Christmas! :D

[@crashgamesuhd]

Here some ideas for The Lab: for backend:. 1. store frame time information, not 1% lows. Those can be cached/be calculated on the fly, but being able to see the frame time graph can sometimes be extremly helpful 2. test Intel 12th and 13th gen with DDR4 and DDR5 3. test CPUs at different RAM speeds (not entire generations, but for each processor). Currently, such speeds would be DDR4 2400, DDR4 3000/3200, DDR4 3600, DDR4 4800, DDR5 4800, DDR5 5600, DDR5 6400 4. Test 2 vs 4 DIMMs (RAM) 5. log RAM usage during CPU tests and VRAM usage in GPU tests 6. test applications at different settings (Blender ray count, game settings, etc.) If you are able to automate the testing process efficiently, this data could made a significant amount of time after the initial review. Not everyone buys on launch day, after all. Front-end: Features: 1. Comparison: allows you to pick 2-4 CPUs/GPUs and compare them in selected applications. Ability to individually toggle ReBar, RAM speeds and other testing platform details individually would be appriciated. This would make budgeting decisions like "should I buy an Ryzen 5 with fast RAM or a Ryzen 7 with less and slower RAM" easier. 2. Less written reviews, more auto-generated content. Frame time spikes or especially poor/good performance in certain applications, APIs like DirectX11 could be detected by the back-end and shown to the user in a Pros/Cons table of sorts. I hope any of this is of good use.

[@Volatar]

Linus I don't feel like you are getting old. I feel like you have gotten BETTER looking as time has gone on. Maybe it has a lot to do with your style changes, but I have grown to like your look better as the years have gone on.

[@ElNomNom]

I'm excited to see the results of the DashCam testing. I've bought two different cameras in that price range and had both of them die within a year. A few things that might not come up in personal testing with the cameras are how well they hold up in a hot environment. The hottest days of the year where I live reach 40 C and both cameras died because of the heat that was reached inside the car (much hotter than outside on sunny days). After the first hot day of the year, they began to malfunction and nothing I tried could fix them. More recently, many of the manufacturers are including maximum temperatures. Other things to look at would be Dashcams that are directly connected to the fusebox and are always powered vs ones that connect to the power adapter in the car. I've recently started down the rabbit hole and don't know if I'll ever find the bottom.

[@zackglenn2847]

Windows users should absolutely check out Chocolatey. It's like a linux package manager for windows, which is high praise. Ventoy is also really good, knocks the socks off every other ISO burning utility. Edit: Insulation made from cotton clothing seems like a bad idea. Too flammable.

[@sinuslebastian6366]

Can vouch for Ventoy. Been using it for over two years. Saved me from carrying multiple USB drives. And the burning files part is as easy as just cutting and pasting the iso file on the drive!

[@jthoward]

Personally I am trying to use winget more and more now since it means I don't have two separate lists of packages (plus windows store access), but I may have to give chocolatey a shot

[@MegaManNeo]

Paired with openssh-server which can be installed through Powershell, the experience is pretty even too. Plus when using Chocolatey GUI, searching and managing software is really easy too. As for Ventoy... it is a godsent. So happy not to rely on Etcher for x86 anymore, usually it brakes my cards and sticks when I consider to format these again.

[@David-nh7px]

KodiaKooler uses cotton to inslute thermal mailers for shipping perishables like food and medicine. So it can very well be used as an insulator, just not for buildings. They also label their packages encouraging recycling, including the cotton pad, which is recyclable wherever cotton #60 is accepted (they also accept it back themselves). I am not affiliated with them, my workplace just uses their products for shipping.

[@jasonmajere2165]

Cellulose insulation is used all the time, required to have a flame retardant added.

[@DutchGamingPieces]

I wanted to buy something from the LTT store once, I saw the shipping and I was like ye, expected. But I did find it too expensive, to buy a shirt and pay 100% shipping on it. Of course, I expected nothing else, a lot of US suppliers ask the same price for shipping and I knew LTT is shipping from their own warehouse. It is just unfortunate, and I hope maybe one day it will become cheaper

[@inadequateusername7280]

Imagine being in Canada, buying from a Canadian store, shipped from a Canadian province and then paying in USD, taxed in USD and charged by your credit card 2.5% foreign transaction fee.

[@DutchGamingPieces]

@@inadequateusername7280 well as you might have seen in my name, I am Dutch. So that is not Canada. And I do not know the situation in Canada for the LTT store

[@88porpoise]

Shipping isn't coming down any time soon. The only thing that could drive it down would be a massive (as in orders of magnitude) increase in volume. They have had a couple free shipping deals in the past so maybe you can leverage that. But otherwise your best option would be to make one big order or get to know some other LTT fans locally and submit one combined order to split the shipping costs and save overall.

[@joaoie]

I'd love for backpack to come with even just scraps of the reprieve fabric if ever there's something that needs to be patched or even something like wanting to add a loop here or there. Having the right fabric would mean so much to me

[@fieldrat9046]

The issue with live shows is you get surprised and show your true thoughts. Very unimpressed with the lack of warranty and illogical explanation for it.

[@riu7688]

To the EU shipping thing: Since I know LTT i am on lttstore like every 2-4 months and pick stuff that i would very much time like to buy but then I come to shipping and tax and it basicly doubles the price so I end up not doing it.. I would have so much cool ltt stuff if I could buy it for an reasonable price, but i can hardly justify a waterbottle for 65$ if a good one from the store cost max 30$. Bulk orders are also no option as you pay extra taxes in Germany as soon as you go over 150€. Backpack is the first thing I ordered, and it felt really painful doing it! It will most likely set me back over 400$ after taxes. But I think that there is a solution to the problem! Patner with Creators in EU and build a distribution network! You already sell jerrys knife, so there might be a cool creator that from the EU that wants to sell to NA and you can help each other out! Or maybe build a distribution center in europe an justify it by also shipping stuff from other creators with the same problem from north america. There must be hundreds! Pls find a way to fix this the eu market is big!

[@chappie1420]

Ohhh I feel you. The shipping prices are through the roof to EU. You pretty much nailed it

[@fionafiona1146]

@@chappie1420 Australia is worse but I am not sure if there is much benefit for Linus to expand into markets he would have to keep more inventory in, at supply chain challenges

[@Gellhorn]

The shipping costs wont be reduced as you would believe, first you have to ship it to the EU, in EU you have to pay the handling and shipping again. Customs wont be any difference. LTT doesnt have the shipping amount to get special prices for shipping packages by companies

[@tombrauey]

@@Gellhorn But you have to ship it to NA first as well. So instead of the container going to NA, one can go to Europe. Right now, the backpack travels from China to Canada and then from Canada to the EU - that's basically 3/4 of a world circumnavigation

[@Gellhorn]

@@tombrauey it wont make it more cheaper as you believe, because that ship shipping is already included into the backpack costs, additionally you need a team/warehouse etc in EU which will increase the prices again and most likely eat the "savings" you did in the first place. You are just used to Amazon shipping prices but this isnt something most companies can do easily.

[@overlookedundead8711]

No Warranty is just inexcusable on a 250$ Backpack, Osprey or Jansport offer Lifetime warranty‘s where they repair or replace your bag no questions asked, even on their Budget 60$ bags. I think Deuter does as well but im not sure if its lifetime or free.

[@crowonthepowerlines]

I've been really happy with my Deuter backpack. Their lifestyle daypacks are stylish (with more than one design and color) and they're just as well constructed as their hiking gear. And, best of all, it comes with a warranty. Oh, and they're way cheaper than Linus' dream backpack made specifically for his needs.

[@piers3074]

The firm impression Linus gave in the rucksack/backpack video was that it came with a ten year guarantee/warranty as he specifically mentioned that length of time for the product to last. However, the statement in this video is, unless I'm mistaken, that there is no set guarantee period for the rucksack/backpack. Even as a Canadian seller, you are still legally required to provide a 12 month guarantee on products sent to the UK, and most parts of the EU - and at least one EU state has an 18 month requirement. All of that is ignoring legal protections *from* international sellers where the product should last 'a reasonable length of time' which is subjective but could be five-10 years for a premium rucksack.

[@xerzy]

Fun fact: doesn't matter you paid for VAT in Canada already. You MUST pay VAT in your country of arrival within the EU. Customs don't care you're paying two places' VAT.

[@sgaleta]

I was wondering about that, I have been charged locally even though in theory there shouldn't be aby extra costs for importing this kind of stuff from canada

[@xerzy]

@@PippetWhippet That would be nice if true, that said I have no way to verify that when doing a purchase, as there's a "taxes" field with no details whatsoever.

[@stefanmisch5272]

Technically it is not a VAT you're paying, but an import fee. It just so happens to be the same percentage as the local VAT, at least in Germany.

[@bratan_archer]

@@stefanmisch5272 Incorrect. If you order from outside the EU and tax is included, it means you are paying the destination country VAT through IOSS (Import One Stop Shop) system (and any import duties which are often zero). This means that the seller applied for an EU VAT number and is paying the local VAT on your behalf. I ordered stuff from the UK to Germany recently, paid the 19% VAT and the shipment didn't stop at customs.

[@nil.campama]

1:10:50 No warranty for the backpack… this is unacceptable!! Wtf linus

[@nanotyrannus5435]

I order a lot from the US to Europe. Honestly, I was surprised you could do $50, and knew you basically had to subsidise to reach that price, even with beeing set up for international shipping and great carrier rates. A lot of people probably rarely order items from the US that are not the big A and were surprised that it HAD to be that expensive to ship. And not acustomed to Tax collection via IOSS (the system to charge VAT in place of EU countries for shipping there) as direct collection is something a lot of sellers didn't implement until last year. Which just caused the buyer to be charged tax PLUS a carrier fee on delivery. It's actually cheaper this way for the customer. It adds up to a lot of money and I can understand the frustration of people. Might have been beneficial if you had some info pop up for international customers who encountered the system for the first time.

[@zainmalik1872]

As a Canadian, a lot of things bought online can be from out of the country, especially form tbe USA. The import charges alone could be 15-100$ not including the shipping charges. European countries benefit alot from the EU and I can't understand why they don't know just how insane shipping can be

[@MichaelVanBladel]

Backpack shipping to belgium for example is something like 360$ shipped (baseprice, VAT and shipping i assume). But on arrival the local customs charge a flat fee of 30$ to open your file, and then something like 20-40% as an import tax for extra-eu packages. So it ends up around roughly 450-500$. It's not LTT's fault, it's just the disadvantages of living in europe and ordering from outside of it 😅

[@perlusion5946]

I frequently order from HoloTaco, coming from the US to me, in the Netherlands. I always need to prepay tax, but shipping is free after 100$. The backpack is bigger, but also more expensive. So I get it, but it’s quite difficult to justify high costs except tax. They don’t decide tax so that’s on the recieving countries laws

[@lukeperryglover]

"Should I just bring up the doc?" - Linus "NO! NO! NO!" - Luke lool that's amazing. Also crazy how many people Luke is managing now. It's awesome.

[@bitehunter122]

Linus, you do not look a day over 26/27. Who cares how old you are? I will watch forever.

[@andrewbt87]

No warranty for a 250$ backpack or 70$ screwdriver while Gamer Nexus offers 7 year warranty

[@MmeHyraelle]

I'm so agreeing with luke's take on amazon.

[@seikochristopherward9908]

Not even a hot take. It's like fast food, it's terrible for you but u just can't stop 😭

[@mm-rw3hi]

@G T what is the name of that shoe shop ?

[@sultanofsick]

Luke I LOVE your amazon takes. You're absolutely right, and it applies to much more than just them. Do not and will never have prime, and only buy from amazon if there is absolutely no other way to get something I NEED at a reasonable price. It's been several years since that happened.

[@riecknicholas]

Fair but I really appreciate their streaming service - I find their content more varied than Netflix in Canada. Less content for sure, but prefer their mix.

[@icosaphilia6342]

What if Amazons play also involves adapting the Roomba navigation tech for automating their warehouses? Especially given their turnover of staff resulting in no one being left to hire in some places

[@KingLarbear]

Like giant roomba just driving around the warehouse

[@BloodsplatterBE]

@Linus: The last mile courier in Belgium basically says: You guys don't declare the already paid tax in the correct system. (this was on a replacement shipment for a lost shipment). That coupled with the more than week long initial reply time on my ticket, was enough to put me off from ordering from you guys for the forseeable future.

[@kobaltpc5115]

Sounds like the EU is shit

[@chunye215]

Regarding the USB Hubs, someone blogged about how he tested a couple and they all sucked and when he opened them he figured they're all basically the same thing/chipset. So it would be interesting to find out how many actually different ones there actually are.

[@tactileslut]

Also in the effort to be cheap and retain the voltage spec in passive mode most just short power in to power out, which leaves the whole chain unstable (and can interfere with clean reboots, partially powering the computer from the hub.)

[@jasenrock]

"trust us" is not a good warranty system. I was gonna buy your products but no clear warranty plan is a huge negative.

[@codytappen]

Yeah they should just formalize it. Depending on your region you have an implied warranty anyway

[@zachsheets3213]

Finish it with Rubio monocoat. It’s a hard wood floor finish won’t really wear ever. I personally use it on tons of furniture for a quality finish. Many sell for several thousands of dollars. It’s a super high quality finish. Danish oil has a tendency to leach out over time. The Rubio monocoat is a oil wax finish that makes the natural grains of the wood pop and no leaking out.

[@treennumbers]

RE: wood wrist rests and wear This is a thing people have been dealing with for decades in musical instrument fretboards, guitars in particular. I just recently oiled my childhood strat for the first time in twenty years, with lemon oil, and it is absolutely night and day. Guitar (and other instrument) fretboards are usually made with rosewood, and sometimes with maple as a cheaper option. It is unfortunately one of the most expensive parts of the guitar.

[@damienlobb85]

13:28 Anthony is correct. Being a "household name that people trust" isn't going to sell chips. It certainly didn't sell Larrabee. Intel need to market and prove themselves. Using your logic on people building Intel machines and trusting them. Then AMD Radeon GPU's wouldn't have done nearly as well as they have... With the success of Zen and somewhat relative success of RDNA2, it just goes to show. You need to offer proven performance well into the first release, before people start trusting and adopting. It's been that way for most things in the computer industry.

[@crowonthepowerlines]

Yeah, customers don't trust empty promises. Speaking of which, they need to warranty their backpacks.

[@TheShortStory]

Counterpoint on Taiwan for Linus: a war would see all Taiwan’s most skilled engineers leave or refuse to work for the new bosses, and the destruction or extraction of the top-line equipment as a last resort. Without the know-how to operate the latest equipment, it’s difficult to imagine a scenario where mainland China gains chipmaking capability through invasion. That will not be the raison d’etre for the war

[@NanneWielinga]

Fulfillment would not be running an extra warehouse, because it would be outsourced. You would still need extra staff for complicated stock management. But I don't think you need an European entity when doing fulfillment.

[@ebouwman034]

That’s what I was thinking as well. Regardless, it’s pretty clear that any such thing is beyond the scope of what he wants to (or is capable of) dealing with at the moment.

[@mcgetrekt2388]

4:30 with most stores in the UK where I am, if you buy something and you don't like it or it's not what you expected, almost every store will take it back. Argos is good with returns I've found.

[@aaronbullock2198]

I would like to see how much, if any, latency is added with USB hubs and mice/keyboards

[@houssamalucad753]

Someone tested it and found it was minimal

[@CMDRSweeper]

The whole shipping debacle has always been an issue. I remember looking at buying a simple sling for an airsoft rifle, nothing too complex or heavy, the sling itself was 15-20 USD, but the shipping fee was 100 USD... In short, I ended up paying the same amount for a product in China and got cheaper shipping on that one, had it been 20 USD shipping, I could accept it, even if it was 100% of the value of the product. Another crazy example was when I was looking at buying bulk harddrives and then got the shipping quote. For 400 USD worth of harddrives, the shipping cost was 4 digits... So for fun, I did price out what it would cost me to book a plane ticket, go there, pick it up in person and take them back in my checked in luggage, and it would actually be cheaper than a have a dedicated freight company do it for me from the US to Europe.

[@Nickxis]

if just the shipping alone costs more than any backpack I have bought in my life, then unfortunately I don't think I will be buying anything from ltt any time soon

[@malachihart7370]

Your comment made me curious To have the backpack ship to me would be 20 bucks 🤔 About what I would expect living in the Midwest us

[@KingSwoleNerd]

@@malachihart7370 30$ for South us

[@owlmostdead9492]

@@malachihart7370 ~80€ for EU excluding Tax and VAT. The backpack alone amounts to 420+€ for the EU.

[@owlmostdead9492]

@G T No it will not, for 250€ it would be OK at best (if you want to support LTT), for 400+ it's ass value. Look up 5.11 Backpacks, I bought a Rush 12 for 99€ 3-4 years ago and its still in perfect condition, plus it has the Molle system for infinite configuration. LTT not using the Molle system is a huge L.

[@imadecoy.]

@@owlmostdead9492 I just checked Germany was $50 USD shipping. The backpack is $250 USD. Anything else is VAT.

[@SMMottershead]

Antique dealer here...... Bone china SEELLLLLLLSSS.. Don't kid yourself. It depends on quality and rarity, but even the cheap sells. A lot of Americans, Canadians, Europeans, etc come to the UK to buy and bring back to sell again. Sold a cup and saucer for £20 yesterday. If you want a rabbit hole, go and look up "china search". One lesson I have learned from antique dealing, people will collect anything. 1920s rubber - £20, rare pencil sharpener - £200 and the list goes on. Some antiques/vintage are just better quality or can be used today still e.g. tools, camera lens, retro calculator, vintage kitting magazines, retro games, etc. The fact it's not your taste doesn't mean it's not somebody else's.

[@imnota]

I wonder why the clip where he says there'll be no warranty on the backpack or screwdriver didn't become a clip on the LMG clips channel, wonder why.

[@costafilh0]

For the person that asked about brick walls: A way is go industrial design using external electric tubes with a color that actually looks good on the ambient! Not for everyone but to me is way better than a painted cable with clips!

[@Stopsign002]

I would actually buy one if they enabled v gpu

[@jonathan3917]

same

[@TrTai]

Same as well, if they hit some niches it would probably pass a LOT easier with any shortcomings. Worst case it remains a cool niche item as long as it's supported, best case it gives them the user base that is using it for niche and general purpose GPU to increase adoption by BattleMage

[@adamkonicek9664]

i really felt the wild kratts/zoboomafoo bit at 1:10:30, even amongst my zoomer friend group we're 50/50 split on "i loved zoboomafoo, what's wild kratts" and "what's zoboomafoo, i loved wild kratts"

[@_MintArcade]

If AV1 is so good they could have at least market them as streaming/workstation gpu for now

[@steveaustin330]

We chipped in and bought our sister our her first PC , Corsair Dominator Platinum RGB DDR5 64GB (2x32GB) 5600MHz C40 Intel Optimized Desktop Memory (Onboard Voltage Regulation, Patented CORSAIR DHX Cooling, 12 Ultra-Bright CAPELLIX RGB LEDs) Black, she is so happy with it!

[@steveaustin330]

she is a noobie

[@steveaustin330]

$791.99

[@theaterlightman89]

I miss Lan parties in college dorms... you get a sneaky kill and you hear the guy down the hall start yelling

[@adamsvette]

Consumer tech that isn't PC hardware is such an underserved market in terms of reviews. I hope you continue to go in that direction.

[@lywellyn0]

The Labs seem like a consumer reports for techies. I love it. Way to go! This stuff has been ignored for far too long.

[@conorcurley6798]

Well, there's a company called Which? that has been doing it for decades...

[@TheNiteNinja19]

Regarding shipping costs. As a truck driver, I can tell you a minor breakdown for the cost of what it would take to operate one truck. I spend about $1,000 a day on fuel thanks to exorbitantly high gas prices. We got insurance fees that are out of the wazoo like tens of thousands of dollars annually, truck payments, trailer payments, maintenance charges, bills, permits, freight insurance, payroll, building operations and maintenance, etc etc etc. My company does annual profit reports to be transparent with the employees, and most trucking companies are like this, we are very low profit. Most drivers haven't seen a decent pay increase since the 1980s. And this isn't limited to just the big rigs either, it also includes small delivery vehicles, vans, big hulking trains, massive freighter ships, and to a certain extent, airplanes! Amazon prime uses your annual fee, and then cuts corners everywhere they can to save on shipping like using the postal service to deliver large packages instead of UPS or fedex. They also surcharge the warehouses and manufacturers for the fuel costs and other expenses so they have to raise their prices. As Linus says; there's no free lunch!

[@maltomeal3]

Your story of the Halo win at the LAN is why I teach my kids that gaming should be social and couch co-op is ideal. I have hours sunk into online Halo but have very few memories of those games seared into my memories like I do Halo system link and LAN parties. We're wired to be in real meat space community. Great story.

[@pixelrubbish]

Omg… you hit the nail on the head about my boomer parents’ mountain of stuff vs our tiny apartment

[@heeerrresjonny]

For USB hub reviews: a LOT of them seem to violate standards and allow power to backfeed in the wrong direction. Definitely test for stuff like that. I literally cannot find one that for sure doesn't do this.

[@David-nh7px]

I think the Anker 4 port powered USB Hub, the regular USB-A one, does not backfeed power. However, backfeeding USB hubs aren't all that bad for specific use cases. Like Android TV boxes and Fire TV sticks will have one USB port for power, but it is an OTG port. A backfeeding USB hub will power the devices attached and the TV box/stick itself.

[@Cptn.Viridian]

20:00 Just add a shoulder strap and you have the LTT purse!

[@viralengine908]

It is weird that LTT is the only big channel talking about Igor's leaks

[@ferinzz]

oh man... I had that moment of realization that there is so much waste, not due to broken things, or discarded thigns, but simply for the things bought and never seen. The linens, the appliances, so many things were taken out of our place because our grandma would see a nice thing and have to get it... All the time. It was eye-opening to see all of it going and realizing that it was all 'waste'. It's sad too, because a lot of it was really REALLY good thick linens. But there was so much of it that we couldn't sort it, or debate about keeping it. We needed our space and all of this was in the way. Unopened china, glassware, random silver coated fork and knife. Some stuff she bought in Egypt as a gift for someone that she never gave.

[@Hakeraiden]

You have great products but I'm not gonna buy till you make warehouse or whatever in Europe, so good luck

[@brucejamesj]

I'm amazed at the number of people that don't understand margins on product development, shipment costs, warehouse storage, etc.

[@joeyrosenbaum6893]

This, is the first time ive ever heard luke be so emphatic with his "NO"

[@KelleyJay]

linus, without changing anything about the pouch. If you pitch it to the military community (especially comm guys) as a rugged tech pouch, im sure we will eat it up. I find myself needing a rugged way to keep mice, cords, ethernet connectors, tester, and crimpers safe but also quickly accesible in the field.

[@Killajake99]

No warranty? I've watched since before the first Scrapyard Wars, and the videos helped me build my first PC 7 years ago. I rarely disagree with Linus on any given topic, especially right-to-repair, emulation, anti-consumer practices. I think I've commented on less than 5 videos, but I gotta call out LS/LMG for the warranty policy for the backpack (or lack thereof). This was a product that was heavily invested in, along with the screwdriver. I don't know what the policy is with the screwdriver or other products, but I'm concerned with the companies stance regarding the backpack, and it's disappointing that I feel compelled to call anyone out for this decision. If you are a company selling a physical product, having no warranty of any kind is a massive red flag that tells people not to purchase a product. LMG is a company, selling physical products. Is it company policy to not include a warranty on ANY of your products, including your screwdriver? This is not a way to drive sales on any product you heavily invested into, and you are unnecessarily reducing your potential market of customers specifically based on some vagaries that don't add up to sound, reasonable business practices. Will Framework offer warranties? How will their warranties be affected by using the product as intended? Why would you hold Framework to a higher standard that LMG? It honestly seems like nepotism has put the company in an uncomfortable position where Linus needs to choose between the company being responsible to its customers, or safeguarding his family because they work there. I'm not saying that said nepotism was a poor business decision, as it has clearly led to much success. The "reason" provided for LMG the company not offering a warranty for their products is because; Linus, the owner, is concerned that his family, (specifically his wife who works there) would be on the hook for the warranty service in the unfortunate circumstances where Linus ceased to exist, regardless of whether the company survives or not. One should have absolutely nothing to do with the other. One is a company-wide policy that affects the company and its customers, and the other is a concern about the debts that Linus incurs while alive that could transfer to his family. Personal matters should not determine whether you provide a customer of your company with a positive experience using standard policies. This policy needs to be seriously considered in the interest of transparency and more relevant, ACCOUNTABILITY, which you preach with the Framework brand. Until then, I will not consider purchasing any product from your company unless I see the warranty in bold.

[@EposVox]

Thanks for the shoutout!