Ioniq 5 & GV60 Ownership Update - It's Not Good, Phantom Braking Caught On Video!

And I'm back, with updates for you all!
I've been gone, for good reason, which you'll catch in the video. So tune in for some pretty eye opening updates regarding on going issues with my Ioniq 5 and GV60 and hear about how Hyundai and Genesis have dealt with them.
00:56 Where have I been?
02:08 Onto the cars - Ioniq 5
03:23 Issue #1 Resolved - Sliding Driver's Seat
04:22 Issue #2 Resolved - Trunk Rattle
05:08 Hyundai Instructs Dealer - Do Not Readjust My Liftgate
05:56 Hyundai Says Stop Using Electrify America For Phantom Bluelink Issue
07:41 Onto the GV60
07:54 Explanation Of Finally Catching It On Camera Phantom Braking
09:35 Phantom Braking Clip
10:48 Genesis' Response So Far, They've Haven't Seen This New Clip
12:08 Many Other Issues Unresolved
12:59 I Finally Got Them To Admit There's A Glitch!
13:47 But I Don't Feel Like I Won...
14:37 They Replaced The Wrong Seals?
14:52 Weird Yellow Spots/Stains?
15:19 Onto the G80 Electrified
16:08 Phantom Braking Auto Regen - Caught on Camera and Explained
17:48 Phantom Braking HDA - Caught on Camera and Explained
19:15 I Sent Some Footage To Genesis But They Still Haven't Watched It Yet
20:01 Final Wrap Up
Sweet by LiQWYD | www.liqwydmusi...
Music promoted by www.free-stock...
Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)
creativecommon...
#ioniq5 #gv60 #ev6 #hyundaiioniq5 #ioniq6 #tesla
PLEASE SUBSCRIBE TO SUPPORT THE CHANNEL:
www.youtube.co...
Want to support the channel with a donation? Buy me a coffee!
buymeacoffee.c...
Some Products I've Tested:
Lectron VBox 48 (Tested, review in channel)
amzn.to/3WcUsTK
Ioniq 5/EV6/GV60 Accessories
amzn.to/3ae1PaY - Seat cleaner and protector
amzn.to/3QNvM1T - Neck pillow set of 2
amzn.to/3RDSk5K - Super versatile car seat for your child
amzn.to/39RSsxn - Universal cut to fit floor mats
amzn.to/3NqUeDg - Suction Phone Mount (pincers style)
amzn.to/3afKwpJ - Suction Phone Mount (magnet style)
amzn.to/3P2QN7D - OBD2 Bluetooth reader
Ioniq 5 Specific Accessories
amzn.to/3NnYEuL - Remote Key Fob Case/Cover
amzn.to/3AvH4Cb - Center console organizer
amzn.to/3Axqdz2 - Center armrest organizer
amzn.to/3yP1SDe - Morse code emblems for front & back
amzn.to/3o7ZqBK - Seat back protectors for the 2nd row seat back
amzn.to/3KfEbrU - Screen Protector (black)

[@hgittler3726]

Congratulations on your new baby. Sorry to heat the problems you are having with both cars. I just recently bought the Ioniq 5 but am aware that we are all early adopters to these new cars. You have taken on Hyundai for the rest of us with your videos. I have much gratitude for the work that you do.

[@CarsJubilee]

Thanks! I appreciate that, I had thought maybe our UK owners who got cars in 2021 might have done enough early adopting for us. Now I'm expecting my 12v, ICCU or charge port to fail since they seem to go around the 1 year mark for many owners. I'll continue to update until Hyundai comes up with a resolution!

[@clancyx2807]

I am leaning towards the Ioniq5. I appreciate your videos and I am a "slow" buyer in that I start researching/searching for a new car a year or two before making the move 🙂

[@CarsJubilee]

Hey Clancy, slow buying is a good idea with cars :) I'm hopeful Hyundai and Genesis will have worked out most issues in a year or two. Still 2 great EVs, just wish corporate would take better care of their customers.

[@moejoe3825]

Our prayers are with you and your family.

[@CarsJubilee]

Thank you!

[@RupOase]

Congratulations on your baby! I don't want to sound harsh but... 09:58 - Hyundai has this thing they Forward Collision Avoidance with Junction Turning / Crossing (FCA-JT/JC) and it specifically does that. It prevents you from turning into a curve when there is traffic incoming. Now, because that junction is such a mess, the system detected the incoming car and applied the brakes. Not only that, but Euro-NCAP tests this kind of functionality. I would suggest you return to the owner's manual and read again on that particular thing, as I heard a lot of people complaining about this system, in particular. There's no phantom braking, only aggressive turning (as you stated) on incoming traffic. The real phantom braking are happening on Tesla, where you have no car around and the car suddenly brakes for no reason. Coming back to the FCA system. My Kona does this if it sees cars parked on the pedestrian walkway, particularly if the road is curved, but that is stated in the owner's manual.

[@charlesdole]

Yes, this is what i was suspecting as well.

[@jameswohlsen6754]

Hey Victor … First congrats on your new son, though his premature arrival sounds like a super scary occurrence. I (or rather my parents) had a similar situation 71 years ago when me and my twin brother arrived 6 weeks early. Fortunately no medical issues after our birth. The ongoing issues that you documented regarding your IONIQ 5, GV60, and Electrified G80 loaner were super disappointing to hear about. While alignment issues and some of the efficiency tracking software might be no big deal to most owners, the phantom braking is most definitely a potentially serious safety issue. Sadly, as manufacturers continue to add more and more tech into their vehicles, the problems seem to be mounting. When Consumer Reports shows the dismal reliability for some of the most prestigious brands, it is almost always caused by tech issues. You, and other You Tuber’s who enjoy using these features, can often demonstrate the fallacy of these systems. Frankly, I wish car manufacturers would focus on offering useful (and driver used items) instead of trying to one-up the competition with things that will seldom if ever be used. I don’t know what to tell you on safety issues you continue to experience with the GV60. I know that when driving as designed, the vehicle is giving you great joy and satisfaction, but if you’re not comfortable allowing your wife to drive it, no amount of pride in ownership is worth keeping a potentially defective vehicle. Have you gotten other drivers of both cars to duplicate your issues? On my end, the BMW 530e that I have ordered has been built, but continues to sit at the dock in Germany waiting to be assigned a ship for transport to the US (3 weeks and counting). The dealership expects it will arrive by the middle of May. Since it is only a PHEV, I won’t get the full EV experience, but being retired, I rarely drive more the 20 per day so I’m hoping to keep it in the EV mode for most of my trips and if needed switch to the hybrid mode for longer outings. Take care and enjoy your new bundle of joy. Best of luck on the vehicle issues.

[@CarsJubilee]

Thanks James, and wow 6 weeks early with twins and over 70 years ago plus no long term issues sounds like a miracle! That's quite a story in itself, thanks for sharing that! I agree with your assessment on the tech, the more that's added the more that can go wrong. I'd imagine overall that safety tech like emergency collision avoidance braking has done more good than bad as in it's prevented more accidents than it has caused so I'm glad it's on most cars now. I just wish I didn't have to battle the manufacturer in finding a resolution. I really thought they would want to work together and find a solution. I've expressed that I'm happy to help document and provide footage and report directly to them but instead they've refuted my claims and left me out to dry. I'm hoping this time things will go better but we'll see. My wife has gotten the reverse phantom braking often while parking in our garage as well. Luckily she hasn't experienced the phantom forward braking while driving, just as a passenger while I was driving. If it were easily replicated I think that would help me learn to drive in spite of it but it's just unpredictable so left turns through traffic are an adventure. Hope the 530e gets transported out soon! PHEVs make so much sense, I'm surprised why we don't see more new options on the market. If Hyundai Kia Genesis had PHEVs for the Palisade/Telluride/GV80 I think they'd be selling out right now. I'd probably get one hah.

[@sueburnstin4768]

Good information and so sorry you've had these problems. Hopefully this will become a ""BUYER BEWARE" review for anyone even considering buying these cars. I use to be impressed with the warranties offered by Hyundai, Kia, and their higher end Genesis, but if they don't solve software and mechanical issues that are not the usual repair issues, then I wouldn't feel comfortable buying one now.

[@CarsJubilee]

Thanks Sue, they make stunning cars and EVs and I think they got a lot right. But like you said if they can't solve these hardware and software issues then even the best looks will only get them so far.

[@vancouverelectricvehicleas8942]

I agree, trying to deal with managers at Hyundai Canada & BlueLink department won’t allow you to talk with the tech department. They are nothing more than a message centre ( they don’t even drive the cars they represent, I always ask the person on the phone). The Ionic Guy seems to have direct contact with someone in tech development or department. Reach out to him as this will interest him. Keep up the great work & know how frustrating it is to deal with these large companies. Dave in BC Canada

[@CarsJubilee]

Thanks Dave. Ya I agree, nothing more than a message center. My case has been escalated, I also have a corporate contact that has tried to help. Supposedly it can't go any higher than it's gone. Will see how this next go around turns out since I have more evidence this time around.

[@marwasalem9668]

Welcome back, Victor, and congrats on baby Zeke! I’m really sorry your family is going through this and hopefully he’ll come home soon and in the best of health. Welcome to the 6-member family club lol! I also have 4 kiddos. Thanks for taking the time to create content during this challenging time. I’m sorry your experience with your cars was marred by the issues you’ve experienced, especially the dangerous phantom breaking. Thank God you and your son made it safely in this latest incident and hopefully Genesis step up and get this issue fixed!

[@CarsJubilee]

Thanks Marwa, much appreciated! And happy to join the club of 6! I'm hoping these videos help others in the future, Hyundai group has been making such amazing EVs but I've been really disappointed with how they have handled it all when issues arise. Hope all is well with your EV6 GT!

[@marwasalem9668]

@@CarsJubilee Thanks, Victor! I’m sure your videos are raising awareness among users and among people in the Hyundai group. Even if the latter don’t necessarily acknowledge this, they must be working behind the scenes to address these issues. The phantom braking issue is a class action lawsuit waiting to happen and they must be working to avoid it. Thanks again for all your hard work! I’m honestly enjoying the GT immensely!! I’ve found that its real-world range is longer than the estimated EPA one, so I never really have any range anxiety. Of course, it’s a beast when it comes to acceleration, but is super comfortable to drive. It recently won the 2023 World Performance Car award and I feel like a proud mama lol.

[@CarsJubilee]

Ya I really hope they are working on it behind the scenes, will update once I have news! Ah that's awesome! From what I've heard it definitely deserves that award!

[@jprusso224]

Thank you Victor.... please keep up in the loop. I'm in Montreal and went through the forward braking thing last night for the first time (car is only 2 month old). Scared to death. Have a meeting with my sales rep tonight to set up an upcoming appointment for misaligned panels, loose seat, wind noise and now this..... if I get anything on my side (Canada) I will come back to share

[@CarsJubilee]

Oh nooo, with the gv60 or the ioniq 5? People keep saying I have car probably built on a Monday, yours is sounding like that too. How did it go with the sales rep? Typically this stuff gets passed along to the service reps and if they can't replicate or resolve the issue (with phantom braking, they really haven't been able to do anything) then it gets pushed up to corporate.

[@jprusso224]

@@CarsJubilee I only have a GV60. I have several issues with the car. The big one being that the paint of the hatch door is not the same tone of white than the rest of the car. This will go under eval at the dealership on May 19th. very weird. I decided to place an order for an elect GV70 in the meantime. Can't wait to see how they plan to fix the paint thing. Will not accept a repaint......

[@Daveiscool180]

Wishing your the best and Prayers for Zeke. My Audi Q7 used to do that sudden braking, in one case when I turned left after a car had passed, I guess the software didn't like the action and slammed the braking and collision like alarm, startling me. But I was also calculating a gap between the next oncoming car and didn't appreciate my car triggering brakes momentarily.

[@CarsJubilee]

Thanks David!

[@oday3514]

Hello again. I commented on your phantom braking issue before. This time it appears that the GV60 is looking at the change from asphalt to concrete and thinking that is an obstacle or structure in the road. This is an example of where cameras are bad and Lidar or Radar would be good.

[@CarsJubilee]

Ya that's possible though I've taken this turn many times before without issue. I haven't had any 'road surface change' incidents so far, all of mine are linked to left turns and oncoming traffic. But I do think radar lidar would be great.

[@arminkamali1912]

I wish you and family all the best. As the blue car moved to the side of your vehicle with your left hand signal the Blindspot monitoring triggered. It thinks there is a car in your Blindspot similar to when you change lane.

[@CarsJubilee]

Thanks Armin! Yes, that's probably the best and most logical explanation of what's going on that I've come across. Very strange to see that it does it so intermittently. The 2 other times it happened the passing car would have been well over 100 ft past me when it triggers and slams on the brakes and keeps me unable to move. I'll have to ask them to focus more on that aspect the next time it goes in.

[@Takusman]

brother, wishing you the best of lucks with the new baby. In my country we have this program called kangaroo moms, that basically instead of incubator, the baby is placed on a sling with direct contact with the mother's skin until the baby improves. Check it out, there is a whole study on it

[@CarsJubilee]

Thank you! We have kangaroo time here which sounds similar but for the 1st month it was just once per day up to about 3 hours. Since he's connected to oxygen and feeding tube and a whole bunch of other stuff it's a big ordeal getting him in and out each time. He just graduated from the incubator and some of the other hook ups so now we are doing it multiple times per day.

[@Takusman]

@@CarsJubilee not easy, but wishing you all the best for you and your family

[@CarsJubilee]

@@Takusman much appreciated!

[@RWAquariumPages]

will pray for your baby! great video specifically the ioniq 5 part. that must have been a headache to deal with. Hope my 2023 that's about to come doesn't have these issues, can't wait for your next update.

[@CarsJubilee]

Thank you! Hope you have an awesome ownership experience once yours is in!

[@RWAquariumPages]

@CarsJubilee thanks, do you know if the built in Navi map has connection to your phone for live traffic? I've never had a car with Navi before so I typically use Google maps and was wondering

[@CarsJubilee]

It doesn't have the ability to use your phone's connection. Instead it's pulling things directly from Bluelink using its own connection. As long as you have an active subscription, free for 3 years for current buyers, free for all buyers starting 2024, bluelink has live traffic info using the built in Navi. But be warned, the Navi is awful at least in the city where there are 100 ways to get somewhere. The routing is often nonsense until you get onto the major highways.

[@RWAquariumPages]

@CarsJubilee thanks for the detailed reply. Was re watching one of your other videos and will binge watch a few more before I sleep tonight. Thx so much for these videos

[@maryannrondinella5680]

You were brave to buy two cars in their first production year. It's EMYB (Early Model Year Blues). What you fail to mention is whether you reported the GV60 phantom braking/cross traffic collision avoidance braking to the National Highway Traffic Safety Administration (NHTSA). They are investigating the numerous phantom braking incidents reported to them for Tesla cars. The only thing I notice about the left turn into your driveway is that the pavement is a different color and appears to slope away from the roadway. I wonder if that is somehow confusing the software and making the car slow way down. I would definitely try contacting NHTSA. Good luck and best wishes to you and your family.

[@CarsJubilee]

Thanks Maryann! I didn't think I'd have issues with both haha. That's been on my to do list, I'm waiting for Hyundai to finish a 3rd review for both of my cars before I report everything in it's entire to NHTSA.

[@j1238066]

I feel your pain & frustration 🫤 I have experienced the backup fantom braking numerous times , aggravation that I shouldn't have

[@CarsJubilee]

Ya I keep hearing more owners saying the same, I can't understand how Genesis is refusing to acknowledge it.

[@WJYK]

Sorry to hear about all these issues. I think my Model 3 has been in the shop for 1 day in about 4 years of ownership. I wouldn't have the patience to keep cars with all these issues. So crazy.

[@CarsJubilee]

Appreciate that, wow that sounds nice right about now. No more trips to the dealership would be fantastic.

[@shaunmckenna1923]

Hello Victor first of all congratulations on your new son :) GV60 I have had the braking issue 3 times turning left out of my driveway the car will not go above 30 kph I have to stop turn off the car and restart you are 100% correct very scary , I also get this thing happening when I stop to let someone out of the car I am in P then select D car will not move I can select P again nothing I have to go back and forth between D and R then we are away again . Genesis tell me I am maybe not pressing the brake peddle hard enough any harder it will be through the floor :) another thing I can not get the precondition working , I am also still waiting for the passenger heater seat switch . I love the car and my local Genesis dealership is wonderful they have done there part it seems that Genesis Canada are very slow , we have had a seatbelt recall did you have that ? also I have now had the first OTA updates. Thanks Victor alway good the see your videos.

[@CarsJubilee]

Thanks Shaun yes we did get notice about an upcoming recall for seatbelt as well. Oh boy, sorry to hear about your left turn issue as well. Unpredictability makes it really hard to trust the car. I've had similar issues with the P to D, I keep thinking it's me not pressing the brake hard enough but now I'm thinking I'm having symptoms similar to yours. Hoping they take better care of you up in Canada!

[@sethisenberg1982]

Congrats on your new baby! I hope it continues to well in the NICU. No issues with my I5 but would not drive the GV60 in that condition.

[@CarsJubilee]

Thanks Seth, much appreciated! Glad to hear it has been smooth for you and good to know I'm not alone in feeling like I don't want to keep driving it.

[@TheProjectOverload]

Thanks for your videos - Hold the manufacturers accountable for their products and designs.

[@CarsJubilee]

You're welcome! Hoping these videos will help other owners down the road!

[@deborahcharych4490]

Hugs to you and your family Victor. We are pulling for baby Zeke! Greatly appreciate all your hard work on these videos and semi astonished that Hyundai seems to genuinely not care about its customers. Which is such a lost opportunity for them because it is obvious we (and you) love the Ioniq 5 (I have 23 Ioniq 5 SEL). It starts with horrific behavior from most Hyundai dealerships who are the snake oiliest of the bunch. And based on your videos, seems to continue thru ownership. They genuinely seem to not give a s-it about their customers. My next car will probably be a Subaru unfortunately

[@CarsJubilee]

Thanks Deborah! Appreciate the kind words! I agree, love the car but just really disappointed in how they've handled my issues. I'm curious if things are better in other markets, I can't imagine corporate in Korea letting things get this bad. Looking forward to seeing what Subaru does in this next phase of electrification. The Solterra doesn't look great on specs but I'm hopeful they'll have some cool stuff coming soon.

[@xiaowei1]

Congratulations on the birth of your new baby. A bit early, but as long as he is healthy and doing well, everything is fine. With the phantom breaking, that was pretty bad. I have never had anything like this with my GV60, and I have done just over 11,000km already. It is unlikely software (we all have the same software), and more likely hardware - sensors or sensor contectors perhaps. The only other thing I can think of is if you were driving into the sun, and the cameras were deceived. Would I drive my GV60 if it was phantom breaking? I'd be very wary of driving any car if it was phantom breaking.

[@CarsJubilee]

Thank you! Yes so far he's doing well so we are very fortunate. That's about the same miles (km) I have on mine now, do you find yourself doing similar left turns through opposing lanes often? I think it'd a hardware issue too, sensor malfunction or something.

[@xiaowei1]

@@CarsJubilee most of my driving is highway driving. I do plenty of turning across lanes though with no issues. I have had phantom braking in a car park, going around a tight bend, but it was probably just protecting the car. I've never experienced it on the open road. The function works really well near a wall, bushes, etc... and i need to get quite close for it to kick in. I can get into tight spots with no issue too, my garage is probably 3 or 4 inches on either side (if that) of the side cameras and it has never kicked in. My experience with the car holds little complaint. All the features work well and the car is solidly put together. My efficiency by the way is about 17.5kw per 100km. My best is about 14.5kw per hundred (aircon off). So my range is around 420km after charging to 90%. I love the car, and the boost mode is awesome, but I do have some complaints - I find the seats to be really firm and not soft (so my long commute would be better with softer seats), and I would like native commands to run the built-in GPS. Other than that, the car is great. I simply have not experience the same problems you have been getting.

[@berthogendoorn2133]

My Ioniq 5 with the 7 month issue of no Fast charging, reached a head last week, so tried a new Hyundai dealer, really large one. Talked to Bryce who is the warranty specialist, offered to book the appointment the next day! Booked an appoitment, they took the car in earl within 2 hours found the issue was a bent pin on the CCS pin temperature sensor that was shorted to ground and took out the original VCMS module (from factory) and the second one my other useless dealer service department installed. Bryce fixed the pin, installed the third VCMS module and now the car fast DC charges. But after all this I might still sell it, totally worn out with the multiple ferry trips into town for the original dealers service dept to attempt diagnosis.

[@CarsJubilee]

Wow that's crazy, that first dealer clearly didn't know what they were doing. I can't imagine not being able to DCFC for 7 months. Not only does that impede on where you can go in your EV, it also means you weren't able to make use of the free charging benefit. Have you tried talking to customer care about this? They haven't done anything for me but maybe they'll help you. You may also have a case for buyback or lemon law buyback if you might sell it, since it took so long to get it fixed. If they won't honor a buyback I'd try consulting an expert? I'm right there with you feeling exhausted dealing with servicing the car. 2 hours round trip each time and then when I get my car back it's more broken than before or they won't/can't fix it which just adds more frustration. Let me know how things go if you reach out to Hyundai!

[@berthogendoorn2133]

@@CarsJubilee Here in Canada no lemon law, Hyundai was no support, I was the one that had to figure out the next step, research potential dealers that had lots of EV experience and were customer driven, that was the actual fix. Had I purchased the car at that dealer, likley I would have had the repair done 6 months ago. But with my bad taste, and that this is my long distant road tripper and CCS charging in Canada is going down the drain, Tesla Model Y now qualifies for full Federal and Provicial rebates, so the price difference is marginal and nothing is better for reliable fast charging than Tesla's Super chargers.

[@seb.]

Congrats on the new born! What an emotional rollercoster this hyundai journey. For the mileage screen, did you try to switch temporarily to metric units? to see if it would still be inconsistent

[@CarsJubilee]

Thanks! Ya I keep hoping they will do something to make it all right but I've been waiting for months. Ahh I haven't, I'll have to give that a try this coming week.

[@Rhaman68]

I am amazed at all of the issues with your Ioniq 5. I’ve had mine since August 2022 with zero problems. All works as advertised. Is your car haunted?

[@CarsJubilee]

Haha man I don't know, it's been reliable for the big stuff but lots of little issues.

[@moejoe3825]

Was planning on purchasing a I5 in October, several reports like this has me wondering if this car has several potential issues.

[@CarsJubilee]

The funny thing is I've dodged the more common and 'fatal' issues like failed heater/ac or 12v drain or iccu electrical failure. If I'd gotten one of those early on I'm pretty sure Hyundai would have done something about it. Still a fantastic car and I think 2023 model year seems to have less fit & finish issues. They just need to figure out iccu and battery drain issues.

[@4thdistrict476]

Bought my Limited AWD in late March after waiting almost a year, even with our name on lists at several different dealers. This after owning a Subaru Outback for 17 years. I'm 73 and even though I'm an old fart, I love the car. It's been everything I expected and more. It's the first car that I think "I get to drive my car" every time I need to run errands or go somewhere. My wife named it Lucy because it's the Lucid Blue color. It's the color we wanted the most and were willing to wait for.

[@TwassupYo]

Go to the car NOW and open settings and turn OFF the active breaking assist. I have a fully loaded tucson 22 and it has the same driving assist systems. Phantom break happened on the highway full speed while moving lanes during a curve. Other cars were all around us. Another time my wife had it and someone crashed into the back of the car. These are the same systems as in new tucson. I was able to turn off the breaking active assist in settings. It still sounds the alarm same quick da da da. Theres no point waiting for a software fix. I am a software engineer.

[@CarsJubilee]

Sorry to hear it's happened in your Tucson, did you ever reach out to the dealership/corporate? It's such a mixed bag decision for me. The active braking assist has definitely helped in crazy city commute situations where people cut in last minute or where cars ahead slam on the brakes. It keeps me safe sometimes while also putting me in unpredictable danger other times...I don't know which is worse haha. I guess I could toggle it on and off when making left turns for now and see if that prevents the phantom braking.

[@TwassupYo]

@@CarsJubilee i didnt reach hyundai. I do not believe its an issue in my car at all. The software… as an engineer i can tell, is just not there yet and other companies including tesla as well in the same place. Meanwhile, the audio alerts are better than nothing although still phantom alerts. Can distract, they may be still worth it.

[@jamesbershon5785]

Hope your baby will be home soon. I have a 2022 IONIQ5 Limited. I have to charge the car at the reduced rate but that seems to work. Otherwise the car has had not problems. But I took my car in for the 10K service. Basically tire rotation and 2 upgrades for improving the charging rate and battery preconditioning. But something went wrong and now my car needs a new ICCU unit and fuse?? But there are no replacement parts available and they don’t know when they will come in. So I have no car to drive. There is a federal 1976 law that states that all car must have replacement parts during the warranty period. Hyundai customer service is none responsive after 3 calls and my local dealer states that they can’t do anything by contacting Hyundai. So don’t get an upgrade for your car if it’s working. This company better get its act together before a law firm starts investigation if there are others with the same problem. VW had to buy back my diesel Passat so I know what can happen.

[@CarsJubilee]

Thanks James! Oh man, that's terrible. Go in with a perfect car and then a few hours later your car is bricked for the foreseeable future. It's a real shame. Hopefully they get you back on the road soon. If not, let me know how things play out. I'm curious to hear how Hyundai decided to handle your case, hopefully better than mine!

[@danielisidro5418]

I live in California so I don’t know how the laws work in your state. What I do know is that you should speak to a lemon law lawyer. You have all the prove that your cars are not working in a safe condition. Also, they will never admit that there is a core issue with car. I have gone through the process and it sucks when you feel they don’t believe you. I hope this helps.

[@CarsJubilee]

Thanks Daniel, ya currently going through that process with them. Hopefully they make the right decision because it's been tiring going back and forth so many times for both cars.

[@volcalstone]

I used to have a 2018 Accord and it pathom braked on multiple occasions. It happened once on the freeway at full speed. Instead of waiting for a fix I ended up getting rid of it even though everything else work the car was fine. It could've been worst with my car being hit. A car should feel safe 100% and that's how I feel. I think it's a software issue first if anything. If it was a hardware issue then it would be happening more often imo. As much as you love your GV60 I think it's time to get rid of it. I like that car too and test drove the same exact one. For my money I rather get the electrified GV70 tho. It's only a little more but you get a lot more. Your family just expained as well. Congrats and I hope everything will be fine. I currently have a niece in the NICU as well.

[@CarsJubilee]

Thanks Hang, hope all is well with your neice! It's been a roller coaster ride for our family and extended family so I hope she makes it out soon too. Oh wow, never heard of it happening with Hondas! I agree, I've asked Genesis repeatedly to do something about it. I sent them this video as a final ditch effort to see how they decide to handle it. I'm hoping they take it more seriously this time instead of just brushing it off. GV70 looks amazing and I would be interested in it but after this I think I need a break from egmp and Hyundai group unless they turn things around and help me resolve it all.

[@volcalstone]

@@CarsJubileeThanks. She should be fine and have a couple of more weeks based on the original due date. I meant to say to actually get a 3rd row car since I believe you said you're a family of 6 now. Maybe the EV9 but if you want to get away from the brand then there are a lot of other options out there. I'm now eyeballing the EV9 as I want a 3rd row. I should be getting something early next year though. Hopefully we get an updated Ioniq 5. The Ioniq 6 looks nice in person. Tesla Model Y are hella cheaper now too but they're more of a 2nd choice for me. We'll see but good luck with everything man.

[@CarsJubilee]

Good to hear! I was originally very excited about ioniq 7 and ev9. I'm still curious about them but between price and range it's hard to look beyond the Model Y. Luckily our family is all on the smaller side so a 7 seater Model Y would work for us. Will see how things shake out, we still have an XC90 that we've put on Turo so we don't necessarily need to make any moves.

[@SkaBob]

Our Ioniq 5 has braked for no reason 3 times now in about 9000 miles. Once on the freeway with no one in front or next to us, I think it was the shadow of an overpass on the road as an obstruction and flashed something like emergency braking and hit the brakes just for a seconds before figuring it out. Another time was going around a sharp bend on the freeway and it must have though the car in the next lane slightly in front of us in our path and hit the brakes hard that time, we probably lost 10mph on the middle of the freeway but no one was close behind us. Then once when traffic was slowing quickly I was also on the brakes and was slowing down but the car though I was too close to the next car and did a full unexpected emergency brake to a total stop. That was an extremely hard and nearly instant stop, but I was still maybe 3 car lengths behind the next car, not in danger of crashing into them. Then the stupid car said "Drive Safely" and it was the one to who slammed on the brakes for no reason.

[@CarsJubilee]

Oh boy, I think there must be faulty sensors out there. I'm convinced the g80 loaner was getting spooked by shadows but it was not consistent either. Yours is definitely doing some weird stuff that's not very confidence inspiring. I'm guessing it's doing that inconsistently, not easily replicated? Have you tried contacting customer care? Wondering if you have had any better luck dealing with corporate?

[@SkaBob]

@@CarsJubilee Don't think it's a sensor issue, more like software getting confused under hard to reproduce situations. I know it can just be disabled and or set to notification only but since it happens so rarely I left it as-is. Maybe one day there will be a TSB issued for it or a software update that included autonomous braking / driving features. I have a dash cam but never saved it, next time it happens I will save a copy.

[@conradsteeneck7971]

I have an 2017 Acura RDX and have had similar issues with the sharp bend when it thought the car in the opposing lane was in our lane. This of course was when Cruise Control with Forward Colllision Avoidance was activated, We can't yet totally depend on sensore! I'm leaning towards an IONOC 5 over a Tesla Y but will keep viewing these videos to help me decide...

[@hdhd7402]

I would trade it. My G80 has not behaved in that manner yet. I will say I don’t go past level 3 on the regeneration. Granted I don’t drive it that much. I’m still learning the car. Your situation would terrify me to much in the city. We both know it can get spicy with vehicles and blind spots! Hope the little one gets better. Prayers ❤ to you and your family.

[@CarsJubilee]

Good to know your G80 has been behaving! Such an amazing EV, really shocked and how much I enjoyed it before things went south. Ya city driving definitely brings out the worst in cars. Thank you, much appreciated!

[@m3tek44]

I was wondering why you've been silo!! Congrat with new member in your family!! Wow, 4 kids! Might need EV mini van soon?? :-)

[@CarsJubilee]

Thanks David! Hahah I've been resisting minivans but an EV minivan I would consider! ID Buzz looks interesting but it doesn't quite make me want to pull the trigger. We'll see if other manufacturers join in haha.

[@os2baba]

Wow. This is the first time I'm hearing about phantom braking on the E-GMP cars. I have experienced that multiple times in my Model 3, but it wasn't hard and a complete stop like this. This is scary. Also, bad is that it took 2 months to get the car serviced. I was planning on selling my M3 and getting the Ioniq 5/6 in a couple of years. This will give me pause.

[@CarsJubilee]

To date I've only heard maybe one other owner with any kind of similar phantom braking experience so I'm thinking it's not a widespread issue but it is concerning how Genesis has refused to do anything. Ioniq 5 is a fantastic ev, I do find that it's more comfortable and quiet than the model 3 but the smart phone app experience is a joke compared to what I've seen with Tesla. I've only experienced Teslas as rentals with the key card but based on videos etc i think that may actually be the biggest difference for some others jumping over.

[@os2baba]

@@CarsJubilee yes. I'm seeing three things that are terrific advantages of the Tesla over any other EV. The charging network, the FOTA updates and the app. Ioniq 6 is now providing firmware updates OTA, but I suspect that it will take them a few cycles before they can match the software capabilities of Tesla. I'm hoping that the NEVI program will change the CCS charging network landscape in 2 or 3 years. But I don't see anybody getting close to the Tesla software app. It's in their DNA. In terms of engineering, I think Hyundai is mostly way ahead of Tesla. But Genesis not responding to this is seriously damaging. Service was one of the things I thought Genesis excelled at over Tesla. But this is Tesla level service.

[@CarsJubilee]

I agree with those advantages you see and depending on how you plan to use your EV it really narrows the shopping list. I've actually had a pretty good experience with the servicing dealership. The issues I have are beyond what they can diagnose though so corporate has been sending their engineers or having their engineers review what I'm sending and that's where it's all fallen apart.

[@geoffreyyuen4429]

I've had my Ioniq 5 brake (in HDA) when the car in front slowed abruptly or a car merged in front of me. I don't consider this phantom braking. Is this what is happening to you or is your sensor alarms going and you get an abrupt sudden brake?

[@CarsJubilee]

If you watch the driving clips in the video, you'll see what I mean. Phantom braking for my gv60 happens when turning through opposing traffic but the car is still seeing a car that's not there. The g80 with hda phantom braking was for no reason, cars ahead maintain pace or there is no car ahead. What you've described is a limitation of hda that I experience often. The sensors do not pickup vehicles cutting in late until it's too late. I'll also do not describe that as phantom braking. For me, the gv60 brought me to a standstill and locked me up for 5 seconds where the car refused to move no matter what I did, so we sat there in the middle of active intersections just hoping we wouldn't get hit. The clip I have is a different example, the previous 2 times was much worse with the whole 5 second standstill stop.

[@geoffreyyuen4429]

I wonder if yourl phantom breaking is an issue with auto regen mode.

[@CarsJubilee]

When it has happened I was either in ipedal or level 0 Regen, I use auto regen typically up until I'm coming to a complete stop.

[@friedbeefjerky]

Has the phantom breaking been only happening when your regen is set to Auto? I wonder if it's an auto regen issue and just to be safe maybe drive the car on a fixed regen mode for now?

[@CarsJubilee]

With my gv60, I'd say all 3 times it was actually in manual regen. Most likely in ipedal since I was stopped. It's never happened to me in auto regen like it has in the g80. If it were more predictable I'd try all the different regen settings but it goes months between occurrences.

[@BassKlef1]

Definitely prayers for Zeke.❤ 🙏

[@CarsJubilee]

Thank you!

[@charlesdole]

Hey there, I looked through your footage and I think i see why your car reacted that way. At 9:50 I noticed that you start the turn before the car on the left has fully cleared yet. Your sudden acceleration to the left may have triggered a collision warning since the car on the left side was in close proximity to your car. As to why the ioniq doesn't do that, it probably doesn't have an as advanced predictive collision avoidance system. It could possibly be that your driving style doesn't go well with the driver assist, but that's just my theory based on limited information.

[@CarsJubilee]

Ya it's definitely possible, that's my belief as well that the car didn't like how closely I turned. But the system lags and let's me turn instead of stopping me immediately. If you watch the slow motion clip you'll hear the sensors going off after the car has completely passed. The 2 other times it happened I did not start turning until the passing car was 100% clear but it stopped me completely still. I've also made this type of turn hundreds of times in this car with no issue so there doesn't seem to be an exact pattern which makes it quite unpredictable.

[@idlethyme542]

My 2020 Lexus RX 350 has a similar issue when using the Dynamic Cruise Control. When in cruise control and the car ahead of me makes a right hand turn, and even if they have virtually turned out of my lane, the dynamic cruise control and (I surmise) Lexus' Smart Stop Technology will automatically and forcefully brake my Lexus. In some situations, the action nearly brings the car to a stop. I imagine that the two systems are working simultaneously to safeguard us. My guess is that the sensors sampling the area in front and to the right of the Lexus are possibly too sensitive. the beam is angled too much toward the curb and/or the software from two systems are compounding the resulting action. It happens even if I am fifty feet behind the turning car. When the event happens, the car following me probably thinks I'm an idiot driver. It's possible that the Genesis sensors are detecting a moving threat from oncoming traffic in a similar manner. It could be a car, a bike, a person...possibly even a power pole. I would guess that Genesis cannot fix your problem any more than Lexus can fix mine. Hopefully, adjustments will be incorporated in subsequent model years. BTW, your reviews of the two cars are very timely. Our lease on the Lexus ends soon, and the Ioniq 5 and GV60 are the top contenders to replace it. Nice reviews.

[@CarsJubilee]

Thanks, I've seen similar 'braking' occurrences with Honda, Volvo and now Hyundai Genesis where the departing car is still within the lane or so the radar thinks. In my experience in that situation I can always override it by just pressing on the accelerator when it happens. It stinks but I understand what it's doing. With my gv60, it's happened 3 times where I cannot override whatever it is doing with the accelerator. My foot was to the floor when it was slowing down but it was still continuing to slow down. The other two times with foot to the floor it came to a complete stop and refused to move for about 5 seconds. Still really really good EVs and most people have not experienced what I have but just be prepared for a not so great corporate experience if things go south.

[@kenr3961]

Firstly I hope Zeke is doing well. I had deposits on both the Ioniq5 and Genesis GV60. I've since cancelled the GV60 and am 431 on the wait list for the Ioniq5. Do you regret your purchase? With Tesla Model Y price reductions do you think it might be a better choice? Thanks for your honest comments.

[@CarsJubilee]

Thanks Ken! I don't regret my purchases but that has to do with timing. I was able to claim federal ev tax credit for both and I didn't have to wait long for either one. Similar spec Teslas were $10-$15k more expensive or just not compatible in equipment at the time. Now the model 3 and model y are severely discounted and at those prices I have a hard time arguing the ioniq 5 is $10k-$20k better than them. I've spent time in the model 3 and model y and what they lack in refinement they make up for with tech. If I had to choose in this current market, I'd probably go with the cheaper model 3 or model y. Or keep waiting and see how Hyundai and Genesis decide to battle the price reductions. Their cars are piling up at dealerships so eventually something's going to have to change pricing wise.

[@paulmellish9785]

Hi Victor i have been wondering here you have been a big congratulations from me Paul in the uk he seems to be doing ok my thoughts are with you.

[@CarsJubilee]

Thanks Paul, much appreciated! Ups and downs but overall he's doing well all things considered.

[@beelust4312]

Congratulations on your new baby 👶 boy.🎉

[@CarsJubilee]

Thank you!!

[@LoopinFool]

Makes me wonder if Infineon should have recalled more of their radar sensors then they did...

[@CarsJubilee]

Ya that's a good point, don't remember if that was before or after I already had my gv60

[@tube1906]

So sorry to hear this. I was planning to purchase GV 60 after I saw it in person at the NYC auto show this year. However I have a question. You mentioned about charging your car with el Electricfy america. Do live in an apartment or condo complex? I asked because I live in a condo so I wanted to know what it was like to own a electric car and living in a apartment while using Electricfy america

[@CarsJubilee]

Hey Keith, I have a standalone home with level 2 charger installed plus we have solar panels so I have a fall back when I need it. But I bought these EVs for cost savings (federal tax credit and gas savings) and so I've been mostly using Electrify America for all our charging (probably 95% of all our charges). It's been perfectly manageable as I juggle charging both cars so my wife never has to but it helps that my EA station is within walking distance. If it were farther than that or always packed that would make things more difficult. I will say that it's getting harder. The reliability of the chargers has gone down the drain, half the time half the chargers don't work or only charge at half speed. Then there's the fact that nowadays the station is packed on weekends, lunch break hours etc. When I first started in February 2022, the station worked perfectly and was always empty. It was like clock work, in and out in 15-30 minutes depending on temperature and state of charge. Nowadays I can spend 40-50 minutes because of reduced charging speeds or switching between non working chargers. I'd highly recommend you stop by your local station where you would plan to charge and see how things look or talk to some of the people charging there. I know when I'm there I'm always happy to chat it up with people that have questions. Also download the EA app and check the status where and when you imagine you would go to charge. If the stations are all full or unavailable, you should expect you'll be waiting in a line to charge. I think it's doable but the next few years will only get worse. EA expansion is pretty slow as they can't even keep their existing stations going. Hope that helps, I'm hoping to do a video at some point about my experience with public charging as I think it's changing rapidly but not in a good way.

[@tube1906]

@@CarsJubilee Thank you for your detailed take/experience. I was expecting this seeing manufactures are building cars faster then the infracture could build the charging stations. even as Tesla is slowly opening up access to non-tesla cars I can imagine those station lines 3x longer.

[@sdfasdfvccvvc]

Report everything to NHTSA as soon as you can, especially if you managed to record everything on video. Car manufacturers usually won't give a fuck about issues, no matter how widespread they are, until government agencies will force them to fix these. Also use Lemon Law if it's available to you instead of waiting indefinite amount of time for Hyundai to eventually come up with fixes. Nobody should tolerate all these issues with new cars, regardless if they're at the "first year" of manufacturing or "20th year" or whatever.

[@CarsJubilee]

Thanks that's helpful, will be reporting all to NHTSA!

[@drizitgaming]

Personally I'd turning off the forward collision avodeance

[@CarsJubilee]

I may have to just turn it off before making left turns and then reactivate it. It's useful when it's working, especially in city driving where other drivers can be unpredictable with last second maneuvers.

[@drizitgaming]

@CarsJubilee ouch that's a pain, hopefully the wife's new ioniq doesn't start doing it.

[@kenwk2283]

Thanks for the videos. Not going to buy any EV and they are still not ready for prime time.

[@CarsJubilee]

You're welcome, I think for the most part they are ready. These are really well built, feature packed and cool looking. I think the servicing aspect just hasn't caught up yet.

[@gmasterdude]

Good to know if your intending to buy a Hyundai.

[@trumpetscall8910]

These things is exactly why i did not choose a Hyundai or kia.

[@mrpogi23]

at this point with these safety problems you are having, I would trade in or sell these cars.. I have an 22 EV6 and fortunately no major issues, not even minors. So I really don't know what to tell you. Maybe trade it to MY23 if you really love your Ioniq5? Not sure if those make any financial sense atm to you or a different car.

[@CarsJubilee]

Thanks, glad to hear your ev6 is going strong. If they offered me a new model year swap I would take it but they have not offered anything. Financially it just doesn't make sense for me to pay for the swap. At this point I'm still waiting for them to do something, anything.

[@mrpogi23]

@@CarsJubilee what's the Lemon Law in your state? I hear some people was able to make it buy back, but it might take some process and have all your repair receipts/paper work so you can make a case.

[@groovestreet77]

Come home baby zeek ❤

[@CarsJubilee]

Thanks Carl!

[@Rick9482]

This video didn't change my opinion of Hyundai one single bit. It was already pretty negative! I hope this video gets a lot of views. and my opinion is the reason why I don't own one.

[@CarsJubilee]

They've come a long way and they make some really good cars, but servicing seems to be where things are falling apart for them currently.

[@Rick9482]

@@CarsJubilee I was actually interested in a upgrading to a Genesis EV for awhile but a little research showed very poor ratings for the few dealers around me. That was an eye opener and a definite turn off.

[@jmtm82]

You are from Volvo to Hyundai, that’s your mistake Hyundai make great cars but their service is one of the worst in industry Just sell both and move to Tesla model 3 and Y You will be much happier, their service is 100x better than Hyundai (or genesis) I can tell you that Try Hyundai again when you have more than 300k subscribers though, cause they will treat you like their ceo

[@CarsJubilee]

My first time dealing with Hyundai/Genesis, lesson learned. I am curious about Tesla servicing, I've heard good and bad things. Haha if I had more subscribers that would help :)

[@Chris-vz2kv]

It’s time to get rid of them

[@CarsJubilee]

If things don't get better, that may be my only choice

[@petminders4274]

these EVs are not there yet and there will be more issues before they are ICE and hybrid would be a better choice for now

[@CarsJubilee]

Most of my issues are not specific to EVs. Phantom braking due to faulty sensors or programming can happen to ice and hybrids too. Failing iccu or 12v batteries, both of which haven't happened to me, are EV specific. Lots of very happy ioniq 5 and gv60 owners out there. GV60 is a fantastic EV, I just wish mine didn't phantom brake.

[@kamarudinbinhanipah7918]

Bla bla bla bla........sell it!!!