I always keep consumer law up my sleeve, especially at apple. A good example is that when I bought my 2017 MacBook Pro (with Apple Care), one of the keys had the infamous sticky key fault due to a manufacturing issue. So I went in (keeping in mind this is within the two weeks refund window of Apple's own policy), I asked them about it, they gave me the option to repair and I told them that I simply don't have 3 days to spare (this was when I was on my first semester at Uni), so had a lot of work to clear and genuinely had no time to wait for apple to mess about for 3 days. So I said that under consumer law it does say that I'm also entitled to a replacement given that the product is faulty due to the manufacturer/retailer. Guess what? Got a free replacement right there and then. Although I will say that apple care allows you to have the priority as you said. If you seek to get a repair online or a replacement online outside of Apple Care, they'd ignore you. So unfortunately the consumer law only seems to really work down the phone or in store from my experiences. Great video though! A lot of people need to learn about consumer law, especially if you're really into tech!
@geekanoids6 жыл бұрын
Hi Matt, thanks so much for sharing your experience with this.
@chandrakanthanthilagavathy26233 жыл бұрын
Great Video!! Can you help me with my question please! If i buy an apple product from England and using it in other country. Lets say in Australia! Am i going to get 6 years under consumer law? I am a bit lost there.
@geekanoids3 жыл бұрын
Not 100% sure. I think this is governed by your main country of residence. So if you actually live in the U.K. but travel and stay or live part time elsewhere then six years. Best check with Apple.
@warwickhtc6 жыл бұрын
My apple cares covers two cases of accidental damage. So I get a discounted screen replacement etc or could be a brand new device I receive. It’s not just extended priority technical support. Great videos Dave.
@geekanoids6 жыл бұрын
It's certainly useful for iPhones.
@SlothyWoffy6 жыл бұрын
I’m aware of the Consumer law in UK, but am I correct in saying it only applies to the Retailer whom you bought it from? Or can you deal directly with the Manufacturer?
@geekanoids6 жыл бұрын
Great question Darren. I think it applies to both, retailer would be first call, manufacturer second.
@lennoxchen86465 жыл бұрын
@@geekanoids I believe it's only to the retailer, it's whom you have contracted with. The retailer will be contracted with Apple.
@mouselander6 жыл бұрын
We get 2 years full garentee in Denmark - applecare is only 3 years, as far as I know you can actually wait and buy Apple Care when your device is 1year 364 days old making the total actually 5 years shy a day, but I really never heard of it making a difference. I’ve always gotten great tech support even on a powerbook that was 10 years old that I actually bought used. I have never paid for Apple Care and don’t usually recomend it to others. I’ve never had a reason to be nervous about geting service, most of my apple devices (and there are alot!), I bought used. Been an Apple user since 1984
@geekanoids6 жыл бұрын
Thanks for sharing this.
@MattVorn6 жыл бұрын
When I bought my 2017 MacBook Pro, they said that I can't buy Apple Care at a later date.
@tomlukasmusic4 жыл бұрын
An important point to note: Apple consumer law is only applicable if you purchased the item DIRECT from Apple themselves. If you purchased it from another retailer, like John Lewis, or PC World/Currys etc, they will tell you that you have to go back to the original place of purchase.... and good luck trying to get the same customer service regarding consumer law elsewhere! That's why I always buy direct from Apple now.
@geekanoids4 жыл бұрын
🤓👍🏻
@richarddcrossley6 жыл бұрын
I don’t think you get the 3 years as a student anymore. This only applied to direct purchases from Apple too when it did but Apple care can be added to purchases elsewhere I believe.
@geekanoids6 жыл бұрын
Thanks for the update Richard.
@Medz11006 жыл бұрын
As for Tech support Dave, I've always been able to phone Apple and receive help over the phone and I never get AppleCare on my Mac's. I do however buy for my iPhone's as I consider them to be more prone to damage. Every time I've phoned Apple for help with my MacBook or iPad they don't even ask if I have Apple Care, they just help.
@geekanoids6 жыл бұрын
Very true David and I agree AppleCare+ on the iPhone is a worthwhile product.
@dajusta876 жыл бұрын
If you resell items a lot, Apple care helps push your item to be more desirable and easier to resell. Something to think about.
@jonnygti6 жыл бұрын
justun chan true but I’ve sold loads of iPhones on gumtree(similar to eBay if your not from the UK) and they’ve always sold within 7 days, some even on the same day I made the ad or the next day. Another good thing about iPhones, very easy to sell 😁
@geekanoids6 жыл бұрын
Very true.
@piyushsingh40925 жыл бұрын
"No service" issue is found in my iphone 8 plus. This issue is found within just 13 months of using. Not any damages is found. Apple service centre is demanding so much money for replacing it which is so disgusting.They also clearly not saying that what exactly happened with my device they just said it's a fault in somewhere the logic board. It seems like same cases as in iphone 7 was found. Complained many times but nobody is listening. Am I eligible for free replacement under consumer law. I'm from India.
@geekanoids5 жыл бұрын
I am not sure of the Consumer Law in India, you would be here. I would contact Apple and insist on a resolution to the problem. I would also advise you deleting your IMEI number from your comment, not something to share publicly.
@piyushsingh40925 жыл бұрын
@@geekanoids Thanx a lot for this reply sir. Please raise this issue to the apple because no one is trying to solve my issue not even senior executives. They are just saying that your phone is out of warranty and you have to pay this amount which is too high i.e., Rs. 38,000 (indian currency). My phone is just 13 months old so why would I pay this much money? Please help me sir from your side because I can't afford this much money again for the same. Can I get your email id so that I could sent you more details please. I will be highly obliged to you sir. Thanx for the consideration. I look forward to hearing from you.
@piyushsingh40925 жыл бұрын
@@geekanoids Sir, I want to add one more thing that they are giving just 90 days warranty for the replaced phone. I asked them that if the same problem will exist after 4-5 months then what will I do? They said that you will have to pay again that much money that was so horrible for me. I am really frustrated with the Apple and I am loosing faith with this company. Disgusting..!!!
@Jabingla28106 жыл бұрын
Definitely worth it for the accidental damage coverage for me.
@geekanoids6 жыл бұрын
That is an added benefit.
@richarddcrossley6 жыл бұрын
Also Apple care is worth considering if you buy iPhone X or MacBook of some form etc due to costs or accidental damage replacement. I didn’t on my base 8 but if I’d have bought and X I would have. Cost of the glass replacement on back is £450 without Apple care! Less so on iMac unless you have kids or pets who might break it!
@geekanoids6 жыл бұрын
Very valid point, thanks for adding.
@christofinb3 жыл бұрын
Thanks for the video I appreciate the information. One thing I don’t get though is with the six year law for the U.K. For example, I bought an iPad 2 years ago and after about a year the screen had the problem of a white spot when switched on, I was able to have it replaced through curry’s pc world as luckily I subscribed to their repair warranty as I paid a monthly subscription, however this six year U.K. law policy I could have had that sorted anyway by the sounds of it ? What I am saying what is the point of taking anyway subscription for an electrical product in the U.K. if you get six years effectively for free ? Anyone ?
@geekanoids3 жыл бұрын
Yes, partially correct, but with consumer law claims you need to prove the fault was their at the time of manufacture.
@christofinb3 жыл бұрын
@@geekanoids which could be tricky I would imagine, but it shouldn’t of been as the white spot problem was widely known as a manufacturer’s fault. I presume one might see consumer law as a back up, but I question if one has the assurance of it then to take out a manufacturers warranty would seem at least not so necessary in the U.K. compared to other countries ?
@geekanoids3 жыл бұрын
I agree. Much less of a need to take out the extra policy. I think many do for peace of mind.
@Raven26_5 жыл бұрын
What if I wanna get an I pad pro 10.5 rose gold at Best Buy does that count to the warranty
@geekanoids5 жыл бұрын
You will get a standard warranty from them, normally for the first year.
@Raven26_5 жыл бұрын
Geekanoids I want to get an I pad pro This year but my parents will say no it’s more like a birthday gift for me
@duderu4real946 жыл бұрын
Apple give one year warranty not matter who you buy it from new. However, the second year is under consumer law and only applies to the place of purchase. So if you brought it from Apple then Apple will cover the repair or replacement. If your brought it from outside Apple then it is the place purchase who should now deal with your issue not Apple.
@geekanoids6 жыл бұрын
Thanks for adding this.
@akhiltom86975 жыл бұрын
If I buy an apple Care plus from the USA .Then will it be valid in other countries
@geekanoids5 жыл бұрын
It should be, as I am quite certain it's an international warranty. You should check with the other countries you have in mind that it's supported.
@lmao51154 жыл бұрын
Not worth it for me. My ipad ended up breaking out of warranty. If I bought an iMac then yeah I’d get warranty but with my iPad I don’t get apple care. I take care of my ipad for 3/4 years. My old one is in perfect condition the only problem was the overheating.
@geekanoids4 жыл бұрын
Thanks for sharing this.
@lmao51154 жыл бұрын
Geekanoids my things always break as soon as the warranty ends 😂
@sulemanraja606 жыл бұрын
Fantastic information will come handy, very much appreciated.
@geekanoids6 жыл бұрын
Awesome :D
@northernmunkey16 жыл бұрын
I have a question I recently bought the 55” Sony xe900 tv and have connected to my av system pioneer vsx 832 which scales up to 4K. I currently run a WD player and Xbox one. If I was to purchase an Xbox one x as a replacement for the Xbox and run through the av system will it compromise the hdr 10 ?
@geekanoids6 жыл бұрын
So long as your VSX832 supports HDR throughput on the HDMI it should be fine.
@kratafila6 жыл бұрын
It does make sense to buy it for any macbook product because of the probably not well known feature: Apple replaces the battery within the coverage if its capacity drops below 80% of the design capacity. You can check it with iStat or Coconut Battery. If you count after this, most MacBooks drop below 80% just before 3 years which means before you are going to sell it you will get a fully refurbished battery (maybe you will get a brand new macbook due to the new glued in batteries they are not able to replace it very easily). Otherwise I don’t think AppleCare makes too much sense for the other products in the UK because of the 2 years default warranty.
@geekanoids6 жыл бұрын
Thanks for adding this info Mario, very useful. Have a great week.
@Clauds714 жыл бұрын
So helpful thanks 👍
@geekanoids4 жыл бұрын
🤓👍🏻
@ntinos20146 жыл бұрын
Considering the fact that outside the UK, consumer law ( only 2 years for electronic devices ) is just rubbish ( only if you can prove that the fault was there at the time of purchase ) and the 17% failing rates of Macbooks , the purchase of an extended warranty seems more and more logic. But 6 years of coverage is just insane .....
@geekanoids6 жыл бұрын
Thanks for sharing your opinion on this.
@DarrenGator6 жыл бұрын
Well after hearing about some of the recent problems about Apple products, I would definitely suggest getting Apple care. Great video Dave.
@geekanoids6 жыл бұрын
:D
@rockvilleraven4 жыл бұрын
@@geekanoids When got my IPhone SE 2020, I looked at various extended warranty plans, like Square Trade from Allstate, Upside, even USAA is offending plan to their customers. In the end, I bought Applecare + for $79
@aurelianspodarec26293 жыл бұрын
But if its apple fault, they need to fix it for free - so not sure what you're talking about. If the keyboard is damaged, because of them, and its a known issue, they need to replace it.
@dombower3 жыл бұрын
So uk. Apple care is almost law for 5/6 years due to consumer law! Brilliant
@geekanoids3 жыл бұрын
🤓👍🏻
@CCooke-fm7jr5 жыл бұрын
3 years free anyway for students??
@geekanoids5 жыл бұрын
Best check with Apple but that was correct at the time of making this video.
@redsed15654 жыл бұрын
6 years under Consumer Law!
@briantanzw6 жыл бұрын
Wait what? If I'm a student I will get 3 year warranty?
@geekanoids6 жыл бұрын
Please do check with Apple, but that's what they told me.
@nickygwilson6 жыл бұрын
Only known John Lewis and Richer sounds to even acknowledge the 5 or 6 years warranty.
@geekanoids6 жыл бұрын
Very true.
@liamdale1306 жыл бұрын
Your old intro is back!! AppleCare (or the store's extended warranty purchase) is great for big ticket items such as MacBooks considering we don't upgrade them every year. I don't usually bother with smartphones as I upgrade on a yearly basis.
@geekanoids6 жыл бұрын
Thanks Liam :D
@richarddcrossley6 жыл бұрын
Great video though!
@redsed15654 жыл бұрын
Dont waste ur money fools! All units are by CONSUMER LAW covered for about 5 years. I urge u to look into this and dont pay these tight ass leeches!
@nolimitslim47014 жыл бұрын
Apple care is a rip off. You pay $200 for it but if you need a replacement you’ll still pay $99 so what’s the again for apple care ? If you can just get phone insurance?? Useless and a waste of money