AppleCare+: Smart Coverage or Just Another Money Pit?

[@DalvinBrownWSJ]

When was the last time your broke your phone? Did AppleCare help?

[@NAMDRUMS]

Consumers have the option to get theft and loss AppleCare or regular AppleCare. The price shouldn’t be lumped in together since they are both different things

[@Kmbri]

Yes it helps. I paid $29 for a new screen.

[@studydude]

I notice the Apple Store salespeople are overly aggressive into talking buyers into signing up for the apple-care. I had to literally tell the guy no like 4 times, he wouldn't stop his pitch.

[@briarswanson1574]

I don’t like to use a case on my iPhone. I’ve replaced my entire phone multiple times and happily paid the $100 fee (iPhone 11 Pro) and $10/month. The hassle free experience keeps me paying.

[@anthonydniles]

The most anyone would pay for a entire phone replacement, under AppleCare if they damage their phone and it cannot be repaired is $99. Otherwise issues that are determined to be hardware based, with no software or environmental solution, and the device is not physically damaged qualifies for free repairs or replacements, if something isn’t repairable. You have the wrong information

[@darkacademiavanessa]

don’t do this bro i work at the apple store and i need my applecare numbers to go up 😔

[@chriskuczynskimusic34]

LOL....See!!! You JUST proved that this is a scam

[@darkacademiavanessa]

@@chriskuczynskimusic34 i mean it was a) a joke and b) it's not a scam, you do get far cheaper repair prices for sure, but it's really only worth it if you're accident prone and i would say that it's 100% worth it for airpods because they're small and easy to damage. anyway, i don't work there anymore lol

[@booooooooooooooooooooooo]

Also worked at Apple and the number part is true. Since employees are not commissioned, their success is measured on AppleCare+ attachment rate. A passing grade is 50%

[@Nilvou]

fr bro plz my manager bout to make me roleplay selling applecare again please i cant do it

[@Metamine0]

@@booooooooooooooooooooooodamn, my store said 60% was the goal

[@devonjohnson9810]

You’re completely missing over the other benefit of AppleCare, it extends the limited one year manufacturing warranty. A logic board failure or antenna issue can cost $600+ outside of the one year warranty. Customers think they don’t need coverage until they happen to have a hardware issue even after taking good care of their phone.

[@kwaminaessuahmensah8920]

This video is misleading. He makes it sound like you pay $298 every time for a screen repair with AppleCare+. You don’t. You pay the one time fees for AppleCare+ ($199 for regular and $269 for theft and loss) and then $29 every time there’s accidental damage to the screen.

[@realmarcusowens]

Thank you, I was wondering where that extra cost came in. I usually do monthly so it ever ends coverage at only $13.49 /month and $29 per cracked screen or $99 per more expensive accidental damages, otherwise it’s FOC for hardware or software issues not caused by personal damage.

[@danielmcfarland]

Apple care is 100% worth the upfront cost - I’ve had numerous devices swapped out or had parts replaced FOC. In scenarios where’s been no physical damage to the device but a component that’s not repairable has failed and you don’t have apple care you’re paying for that. With apple care, there’s no service fee and far less hassle!

[@yeti_369]

There is a service fee, it's just discounted.

[@ericsaucedo5053]

The component shouldn’t fail though, especially not within 2 years of the device’s life. Having Apple care makes no sense to me but to each their own.

[@gregcleveland5634]

Thanks so much for this info. SO HELPFUL!!!

[@sergeyc3369]

Apple refused to replace magnetic leather link band (leather layers begun separating/pealing off) saying - this specific part of band is not covered by AppleCare+ warranty :-). Loyal customer, have spent 10k over last years on Apple products - we do not care!

[@edgarortuno1593]

Where can I find the desk your iMac is set up on?

[@tusharwankhede2341]

Actually my macbook has got its logic board changed twice and its screen once so my apple care+ is more than useful to me (★^O^★)

[@urband10]

I'll be more concerned about Apple quality control at that points. 2 logic boards seems too for the same computer.

[@tusharwankhede2341]

@@urband10 yes that's the whole different question if you ask me . its made in China so what can i expect .

[@Target135]

I actually only got AppleCare+ because I just bought my first iPhone and want to switch to the 15 if and when it comes with USB C and other possible upgrades like a periscope zoom camera with a 5-10x optical zoom. With AppleCare you can exchange the phone after 12 months.

[@flamingkillermc2806]

Isn’t that the only the years upgrade program.

[@yeti_369]

The odds of changing phones yearly, are low. Seems like more of a pain than every few years

[@krow1503]

WRONG. You're talkkng about Apple Upgrade Program which is completely different from Apple Care+. Apple Care Plus is insurance for your device.

[@Target135]

@@krow1503 I did call it the wrong thing. What I meant is that the only reason I got Apple Care + is that it came included in the Apple Ugrade Program. Otherwise I would not have gotten Apple Care +

[@gtramerica4565]

It is worth it ! Phones these days are soo expensive and if you dont get them repaired at apple they will have an error message

[@SuperTvik]

I just turned 36 I guess I will skip the insurance 😅

[@FLuisRosmanRetard]

It doesn’t expire any more You can pay Monthly It also covers component failures at no cost.

[@TheMrGuest]

Perfect summary! Thanks

[@BusterDarcy]

I’ve never put a case on my iPhone, from the 4 to the 5s to now the 11 pro, and though I’ve dropped each more than a few times I’ve never needed a repair. These days especially iPhones are pretty dang tough.

[@Elquepruevarepite]

Oll is Rover mdf

[@DLFfitness1]

I keep my devices for years, so AppleCare would have me constantly buying new devices. I would imagine this is a good plan for those who never pay off their phones.

[@jltplease]

What I'm curious is how does Apple care come into play if you have an Apple device that becomes outdated, or its a 7 year old now broken iphone with applecare still being used? What would be the situation? Apple gives them a new older gen iPhone that they have, or they give them a new current gen iPhone?

[@andresfurious8302]

Honestly I have a good case and screen protector plus water isn’t that big of a problem cause it can’t survive under water i don’t worry until years later when the case and the adhesive begins to breakdown

[@BradleyVanTreese]

You can’t factor the entire cost of  Care+ into a single repair. If you have 3 repairs over the length of the warranty for example, the Plus coverage should be divided out by all 3 incidents. And NO, what REALLY matters for me is the peace of mind I get from covering all my  devices with AppleCare+.

[@blueandbanana]

Real contract - Your coverage includes unlimited incidents of accidental damage and two incidents of theft or loss every 12 months. Each incident is subject to a service fee of $29 for screen or back glass damage, $99 for other accidental damage, or a deductible of $149 for a theft or loss claim. Hardware service coverage begins after Apple’s Limited Warranty expires and does not have any deductibles. Technical support coverage begins after your product’s complimentary support period ends.

[@Hafiz-k8q]

It’s worth it for me. I’m using the phone caseless

[@Blakviet05]

Worth it my iPad Pro m1 screen cracked would of paid $550 without insurance

[@newfnshow031]

it costs like $500 to repair a screen out of warranty or $29 with applecare. You should buy applecare when u can afford it.

[@AbrazoProductions]

You are talking about iPhones. This is my story about Apple Care Plus for Macbook Pro M1Max with 4 TBytes SSD and 64GBytes of RAM. I bought this computer in Denmark to do video editing and color grading to my documentaries. I moved to Buenos Aires and working on my projects and suddenly the MacBook dead. I called Apple becsuse the Apple Care Plus I have will cover also in Argentina. I went to the official Apple Reseller which Apple told me to do. However, the looked at the specifications and said. “This is not possible because it is a custom build MacBook Pro”. In Argentina max SSD is 1 TBytes and max 32GB RAM. So they don’t have spareparts. So I could not use my Apple Care Plus which I paid a lot of because I can not work without computer in my work. Normally you will also a possibility to have a machine when they are repairing, but that service is not in Argentina! So Apple Care useless 😡 I found another not official Apple store but he was a certified Apple repair guy. He fixed it (it was the M1 proccesor)! Does you have the same experience?

[@tobisonbrown]

Lumping in theft and loss cost is disingenuous. Most people don’t want/need theft and loss coverage.

[@UT48D]

Yes !

[@papercut1987]

who wants to repair it at 25% of the cost when they're launching something new every year......save your money and get a new phone in 3 years. the only thing that might worth a coverage is a MacBook, and ONLY if you travel a lot with it and you're using it outside, like a photographer, product presenter or something like that.

[@TimothyStidham]

These aren’t the most important reason to buy it. Excellent phone tech support is the reason to buy it. When you combine this with replacement costs it is worth it for advanced users.

[@yeti_369]

Replace screen = $200 usd Replace screen, with Apple Care += $29.. +$249

[@withoutpassid]

You miss the chance to talk about apple care+ for mac

[@rickybrown27]

I dropped my AirPods in the lake on accident. Would the limited warranty I have on them get them replaced or would I have to purchase apple care+ in order to get a replacement?

[@capableloop82]

apple's limited warranty doesn't cover accidental damage, so you would have needed apple care+

[@rickybrown27]

@@capableloop82 so would it be cheaper to get apple care+ then pay whatever the fee would be or just get the singular left AirPod replaced?

[@capableloop82]

@@rickybrown27 if you are still eligible to purchase apple care+ (if it's been within 60 days of your airpods purchase), then it would be slightly cheaper to replace I believe. The replacement fee is $29 and apple care+ is $29 as well. This is cheaper than the estimated $69 fee outside of applecare+ to replace the airpod

[@rickybrown27]

@@capableloop82 you’re a saint appreciate the time to respond as well as the advice

[@serg407]

I mean is like health insurance.. you might never use it… but if it happens

[@LadyA728]

I have Apple care on all my devices because I have a 2yo who has no chill 😂. He has literally grabbed my MacBook screen while it is on my lap and tried to pull it backwards.

[@la6136]

reminds me why I don't like small kids....

[@buzonb]

I broke every android I had till swap to an iPhone. I have the 11 pro max now with a simple case. It has been dropped so many times and it never get broke. Definitely I will get an insurance for the android not for iPhone so far

[@ZeroRiskAppetite]

I dunno, id happily pay someone a few hundred for peace of mind.

[@davef1731]

that’s what Apple is banking on

[@abhinandansadhukhan6224]

Or maybe, just buy a better value Android from Samsung

[@studydude]

proof their marketing is spot on, and why they are such a valuable company.

[@kylemarshall4559]

Next time send me the money and I’ll insure your phone, haha

[@tomcat8662]

It’s been ten years since I’ve broken a phone. That’s about 4 phones that I would have had to buy Apple care for. Physically, the phones are much more resilient than what they used to be. If you have a case and screen protector, your odds are that much better.

[@ryanlewiz]

They don’t repair it. In 10 minutes you have a new device. Bring in one that has been molested, drowned, harassed and assaulted with those pesky nails sticking out everywhere. If you take it to a third party, you may get great service and you may not. Pricing may seem reasonable until it isn’t. If you buy a case for $60 dollars you are less likely to break your screen. If you don’t buy a case your far more likely to have a surplus of $60 and a much more pleasant to use device that has already become…..tough as nails. Reasoned fluff content my man, but statistics regarding procreation and if your BA is really BS are FAR less relevant than if you invested (poorly) in a case and the exact metrics ‘do I break shit a lot’ & ‘do I use this thing a lot.’ Also….’how f*cked am I REALLY if I suddenly don’t have it’

[@urband10]

In general extended warranty aren't not worth it, if you really concerned about the device failing you probably should be looking other manufacturers.

[@wldktz1]

All phone manufacturers have faulty products.

[@Mew77778]

Not needed. Used android for years and never had one break. Unless iPhones are super fragile. In that case, it’ll be better to keep it at home or in a museum

[@bravedwarf]

100000% get applecare, the fact you can be anywhere in the world and go walk in and get it replaced. Also go use your phone and it have fear.

[@michele_]

1:33 service fee??! Did they even show the service fee in the price in their website?

[@blessed7fold]

The best thing to do is not buy an apple device period.

[@Geblawi]

_Nonsense._

[@KevinAmbrocio-v2q]

I agree this bad reporting from WSJ

[@kolbyhardy9648]

This video is factually wrong and misleading. iPhone screen repair is $29 with AppleCare+ not $298. A new phone will cost you $99 with AppleCare+ not $418.

[@yeti_369]

You missed the point, that a screen replacement with AppleCare+ is $29.. on top of the $249 initiation fee.

[@kolbyhardy9648]

@@yeti_369 The “initiation fee” for AppleCare+ is $149 USD for 2 years for a non-pro model and $199 USD for a pro model for 2 years of coverage. Or there’s a monthly option for $7.99/mo or $9.99/mo respectively. So no matter which way you try and slice it, the math is still wildly off in this video.

[@eiddi]

fake my screen replacement cost me 24 dollars. dont know what you are smoking

[@ronch182]

I discovered the cheapest way to avoid this. Dont buy iPhones 🤣🤣🤣

[@mdrafiqul2898]

Just use good case and a tempered glass. You don't need to fall in that money pit.

[@metaforically]

Your video is waaaaay too bright!

[@kjw1603]

as a side note, apple uses a 3rd party to insure and handle the claims. So if you break you phone you will be dealing with them NOT apple, and I can assure you, coverage will be denied. They also ship a new phone to you so if you're travelling and lose your phone, you are SOL and cant simply just walk into an apple store and get a new one.

[@tedtyler9336]

Apple make product absolite in 3 years I'm done with this company

[@NAMDRUMS]

False…. I know over ten people who use iPhones that are over four years old and have zero issues with them

[@tedtyler9336]

@@NAMDRUMS wait until something breaks and apple refuse to fix it

[@feels6233]

@@NAMDRUMS but can’t update os and use any current apps

[@seenso]

I take great care of my phone and only replace them every 5 years out of pocket. I got an iPhone 12 now and had the iPhone 7 before that and the iPhone 4 before that. I don’t think the product becomes obsolete, just worn from daily use and the battery wears out.

[@tedtyler9336]

I was talking about MacBooks. My 2017 MacBook pro had horrible keyboard. Also after 3 years of light use the screen stopped working. Read about apple flexgate , about 50 000 people signed petition to apple. At apple store they asked 540$ to fix the cable. That was my last apple product

[@Techguy-w8y]

Bro talks too much, go straight to the point

[@supernova87a]

why do you have the same vocal inflections and vocal fry as a teenage girl?

[@rnb250]

Most home contents insurance would cover accidental damage = another greedy Apple Scam!