BRUTALLY Honest Review Cathay Pacific Business Class A350-1000

[@TheSwimmom1]

Thank you. That was a fantastic review and really helpful. We will be flying this flight from Toronto to and from Hong Kong later in the year. I think overall it looks great and what we paid for. I flew Qatar Q suites a couple of years back and my headrest was broken and the seat never went completely flat so these things can happen even on the top rated airlines.

[@allons.y]

Thanks for watching and glad you found the review helpful. I'm sure you'll enjoy your flight on Cathay and hope you have a great time in Hong Kong as well😀

[@Simonbacon023]

Sorry for the judgemental comment! I didn’t really go through the whole video and it’s certainly nothing personal, but after watching from @19:13…🙏🏻 i think one of the reasons that we have low morale is because we’re getting paid almost 50% less and the company still expects us to do 150%. And our passengers have such a high expectation for us because of the former us. That really stresses us out. Like what you mentioned in the video, we aren’t being extremely friendly because we are tired and we are sick of the company lying and exploiting us, but then again i really do think there’s a reason for those who stay. I am really truly content to see my passengers smile, even though i am exhausted and not happy working for this company. YOU are the motivation that keeps us going. I like when seeing my passengers happy even when things happen. I like when they credit my hard work, my preparation as I’m telling you I remember every single name in business class, at least in my responsible aisle. It may not be MR jackfreksondave but Jack will do! I love when hearing my passengers say thank you instead of taking everything for granted that we’re their servant, technically we’re, but you know what i mean. It makes me so happy serving people. That’s why i stayed.

[@allons.y]

Thank you for the background and sorry to hear that the company does not seem to value the hard work you put in. I have nothing but the utmost respect for the crew as I know they need to handle a lot. You are there first and foremost there to keep us safe for which I am grateful for and occasionally yes you provide us with beverages and meals for which I also appreciate. I think most long term Cathay customers recognize that the staff that do remain are overworked but are trying their best. Hopefully Cathay recognizes that the strength is in the people and are able get back on track. Just know that there are customers that do care and want nothing more than to see happy employees who are being treated fairly and well.

[@KevinandLizGrogan]

@simonbacon023 thanks so much for your comment and perspective. We’ll be flying CX later this year both in business and first. I hope we’re lucky enough to have you as part of our crew.

[@Simonbacon023]

@@KevinandLizGrogan wish you a happy and safe flight! First class, must be coming from either LA, Paris or London? If it’s a long haul

[@KevinandLizGrogan]

@@Simonbacon023 JFK

[@c83819]

Cannot agree more. I too have a soft spot for Cathay, but it would be a lie to say that it is what it once was. It is still fantastic to this day, but I think the management really needs to think a little more holistically in regards to staff treatment, morale, and the direction of their innovation. I am very excited for the Aria suite and I think it is definitely a good step (thought maybe too little too late). I understand as a Hong Konger how much Cathay got hit and its definitely not easy and will not be easy in the coming years. I have faith in Cathay and Hong Kong to push Cathay closer, back to, and even change the game once again. Though, I guess we can only see. Thank you for your honest review and also contextual understanding of the airline, no airline or city is the same, and all face different challenges. What we can hope for is airlines bettering themselves and I'm glad Cathay is still holding up. Safe travels!

[@allons.y]

Thank you for watching and definitely agree with everything you said. Hopefully Cathay management starts to do the work from the inside in terms of employee treatment and morale. Us customers don’t like to see unhappy staff, especially when i still see a lot of the crew pushing through and doing their best despite the circumstances. I’m keeping my fingers crossed they can get over these hurdles in the coming years 🤞🤞

[@capetownaviation3084]

I flew Cathay on 5 flights earlier this year and the only problem I found was that the crew generally seemed understaffed. Maybe 2-3 more crew per cabin will fix that. Besides that I think Cathay is on the way up again, they’re partnering with many Michelin star restraunts for their on board dining, they’re releasing new seats (although their reverse herringbone is my favourite seat in the sky), they recently put out a new safety video and boarding music, they’re renovation and building 3 new lounges, they just ordered 30 brand new A330-900neo’s to replace their orders A330-300’s and they also just announced the aim to add 20 more destinations by the end of 2025. Honestly I think we all just need to have some faith in Cathay because I really think that they can be just like SIA again one day.

[@allons.y]

They’ve definitely had a tumultuous past few years but the upcoming changes definitely look promising. I’m also really excited to see the new Aria suites and the lounge renos and new aircrafts are great news as well. Fingers crossed everything goes smoothly. They’ve always been a favourite of mine so I would love to see them get over these bumps in the road🤞🤞

[@markfellows74]

Travelled Cathay in Business several times over the past 18 months and perhaps I was lucky but I found all flights to be excellent with great service. No dramas at all. Fantastic lounge aswell. Recommended.

[@allons.y]

Good to hear that you’ve had great experiences. Hopefully this signals a move to Cathay stabilizing again after a tumultuous last few years. Would love to see them continue along this path

[@walkwithjonas7920]

I flew CX this year and I loved it. It was so so so good. Happy travels to you!

[@allons.y]

Glad to hear you had a great experience!

[@preppy.skincare.corner]

No actual way I'm taking that exact same flight in december and the exact same seat!!! TWINSIESS!!! :DD

[@allons.y]

Ohhhhh nice! I hope you have a great flight ✈️

[@habf1]

I recently flew business from HK to London. The service and food were good, but the seat was a bit outdated. Overall it's still a very good 5 star airline.

[@allons.y]

Yea the seats are definitely starting to show their age so can’t wait to see them release the new Aria suites!

[@jeraldb2868]

I can appreciate your review as I plan to fly Cathay from California to Manila, the first time since before 2020. I last flew them the summer of 2019 and have always enjoyed my experience with them. They're the only airline I flew to MNL. I was looking for recent reviews as I have also read about the issues that plagued them since 2020. Thank you for your insights.

[@allons.y]

Thank you for watching and I’m glad you found the review helpful. I’d love to hear how your experience goes once you’ve taken the flight. Safe travels ✈️

[@goozanegle]

This was an amazing review! wishing you the best on your KZbin journey 👏😊

[@allons.y]

Thank you for watching and happy you enjoyed the review 🙏

[@random1883]

I flew business class on CX last month BKK-HKG-SFO and while everything was good, it didn't quite compare to my flight on Singapore Airlines last year. On the long-haul HKG-SFO leg, I did not get the dinner courses served as you did. Mine was served crammed on one tray with appetizer, main course, and three drinks. Dessert followed separately, however. And I didn't find the movie selection as good as SQ. But I used 85K points also so the flight was satisfactory.

[@allons.y]

Interesting, sounds like Cathay needs to work on their consistency when it comes on how the dinner courses are served. And definitely agree that Singapore Airlines is top notch. Thanks for watching and for sharing your experience on Cathay🙏

[@DonRaynor]

I love that you give passers by the crew, and everyone their privacy by cencoring their faces. Really thoughtful and proabably timeconsumign for you. as someone who would wish that treatmen t by default. Thank you!

[@allons.y]

Thank you! It does take a bit of work but I want to be respectful of everyone’s privacy so it is worth the little bit of extra effort. Thank you for watching and appreciate the comment as well🙏

[@waynecrozier9839]

I’ve only been with them once in business class, I had a very enjoyable flight, From LAX to Bangkok layover in Hong Kong, I got a solid 7 1/2 hour sleep on the first flight and 3 1/2 on the second, what I really enjoyed was a hamburger and fries for a snack, usually fly ANA business class to Thailand lol because I can’t find any flights with Cathay Pacific, But I would surely fly with them again

[@allons.y]

Of definitely agree about that burger! Was super good 👍

[@DonRaynor]

Update on my previous comment here. Ill be flying Frankfurt-Taipei, via HongKong with Cathay in 10 days. First time flying trans continental, and in Business.

[@allons.y]

Very nice! Look forward to hearing about how your flight goes ✈️

[@erwinstaines5281]

we flew Cathay Business from Hong Kong to NYC and the service was not the best. The attendants were not attentive. Needed to press the button to get any service for wine or food. The trip from NYC to Hong Kong was great, the attendants were very hospitable providing service with a smile.

[@allons.y]

Thanks for sharing your experiences. Hopefully Cathay will be able to improve on their consistency

[@JoelleAnello]

Love watching this review!

[@allons.y]

Thanks ma’am! Nothing better than a plane ride ✈️

[@gummybear9144]

I flew with Cathay a few years back. I didn't like the seats in the economy compared to others. The worst was the unfriendly staff. Very impatient when I observed them with others and myself. The best service I ever received was Singapore and Korean Air. They are very attentive to details and customer service.

[@allons.y]

Oh I definitely agree about Singapore Airlines and Korean Air being top notch! Hopefully things can improve with Cathay when it comes to staffing

[@Silverelfz]

Glad that CX took action against staff who look down on people who are not fluent in English. They arent the only ones ... Just that they were caught and fired. Please keep your disdain to yourself and act professionally while working is all I have to say ....

[@allons.y]

I agree completely. That type of behaviour is completely unacceptable. I also find it strange that people who work in a travel related industry to not understand that they will naturally be encountering people who speak all different languages. They need to be professional and courteous always

[@davidfanene9218]

Very nice review. Ty !

[@allons.y]

Thanks for watching and glad you enjoyed it🙏

[@brianhackett1024]

Nice review Thank you

[@allons.y]

Thank you for watching and glad you enjoyed the video 🙏

[@Peizxcv]

Cathay is still one of the best. It didn't get higher because some airlines paid to be high on the Skytrax ranking.

[@allons.y]

While I agree that skytrax isn’t necessarily the most trustworthy source I don’t necessarily think Cathay has kept up to pace with other 5 star airlines like Emirates, Etihad, ANA, Singapore Airlines just to name a few. I hope with the release of the Aria suites it will help bring them back as a top contender as Cathay has always been a favourite of mine actually. They’re just not there at the moment unfortunately

[@markkaroo]

How did you pay for this flight? Points? Cash?

[@allons.y]

Hi! I did mention near the end I used 85k Asia miles for the flight. Although since I’ve taken this flight Cathay has changed their point structure and it would now cost 110K Asia Miles. Thanks for watching 🙏

[@k9killer221]

How can you sleep with your leather jacket on? I don't understand.

[@allons.y]

It’s easy when you’re cold and tired.

[@amei99]

has anyone feel CX cabin crew are stingy ? I request to have more meal but they refuse or say they don’t have it ….but I’m still hungry it was not like that before in business class

[@allons.y]

I haven’t tried asking for extra meal before so I can’t really say. I normally order off the snack menu if I’m still hungry because I like to try lots of different things. But I think normally airlines don’t carry that many extra meals? Maybe someone else can confirm

[@yvr2002rtw]

I have noticed that there are quite a few Indian youtubers who aspire to be flight attendants and have created channels talking about recruitment and interview strategies for different airlines. It appears that Cathay Pacific is currently in the process of hiring flight attendants from India to be based in Hong Kong. On your flights, have you noticed an increased amount of Indian crew?

[@allons.y]

I can’t say I’ve noticed an uptick in Indian crew specifically. Of the Cathay flights I’ve taken they seem to be mostly from Hong Kong. But I’m sure maybe it could differ based on route amongst many other factors

[@jtns2845]

cx gold member here. ive seen a few indian f/a, not a big deal.

[@kitty-i2m]

I really hope it will turn things around soon regarding staffing, however the exsiting situation is they are continue hiring non local crew south East Asia with housing allowance with pay up to higher then a local Senior Purser meanwhile the local crew still suviring with low income and benifit cut. from salary as low as 9700 hkd per month for a junior crew which is totaly unacceptable let aside with the minmum rest and lack of manpower

[@allons.y]

Wow I’m sorry to hear that. Hopefully things will change soon. A company is only as strong as its people and it must be so discouraging for local crew.

[@dan339dan]

I think the paper cups in the bathroom are for brushing your teeth

[@allons.y]

Ah yes definitely. Although truthfully I wouldn’t use the water from an airplane bathroom to brush my teeth either 😅

[@alvinleung5865]

Daan taat while everyone else is sleeping 😅

[@allons.y]

Best time for a daan taat

[@theGavinN]

I disagree with your assessment of Cathay. I have flown with them over the last 4 years long haul and they have improved dramatically to deservedly maintain their 5 star status. If they are not good enough for you, who will you fly with that is better on price, service, product and enjoyment?

[@allons.y]

I never said they weren’t good enough for me. I just don’t think they are as good as they used to be. As for who I would fly with that is better in price, service, product, and enjoyment it would be all the airlines I listed in the video. For example I could fly in ANA’s the Room for a similar cost to what this flight cost. And ANA the Room’s seat is infinitely better than Cathay’s current product. Also like I said in the video Cathay has always actually been a favorite of mine and I hope to see them raise their standards to what they used to be. Hopefully that will happen once they release the Aria Suites and sort out their staffing issues. Thanks for watching though !

[@idanceforpennies281]

Announcing to the interwebs that you're about to take a shit is too much information.

[@allons.y]

You should probably go take a shit yourself. It might help with how uptight you are being. Thanks for watching 🙏lol

[@sobujdesigner24]

Hi Madam, Are you looking for a professional KZbin thumbnail designer to grow your views?

[@Simonbacon023]

Are you using asian miles?😂 as crew this is one type of passenger we hate the most…they eat everything and get everything just to make their money worth. Real business class passengers don’t eat that much as they have done the lounge before getting on a flight! Aeroplane food is super super unhealthy 😂 nowadays people Flying 16 hours they don’t even bother walking into the galley and ask for the thing they need. Do they even know the attendant call light is supposed to be used for emergency? I bet they don’t. If you’re stuck in the middle or in the window I understand. Those who are in the aisle or next to the galley, I don’t know what they are thinking. Can’t they walk? If not what are their feet for. They have no idea how much walking it involves working on a flight. No enough rest, low salary. Too much workload and not having enough manpower. CX is becoming a budget airline now. So don’t expect much, not anymore!

[@allons.y]

Simon, I would suggest you delete this comment because as an employee you probably should not be publicly saying online that you despise customers who use points and stereotype them as the types that just want to get their money worth and how they are not “real” business class customers. It’s comments like this and about carpets that got your company in hot water earlier this year. As someone who has flown with Cathay for over 20 years prior to the pandemic what do you suggest I do with my points? Should I let them collect dust in my account and not redeem them ? What is the point of customers flying with an airline and being given points if we aren’t supposed to use them because that’s not what “real” business class people do? It’s a little callous of you to say And maybe consider people enjoy trying food on planes because they are foodies and like to try a variety of foods as opposed to “getting moneys worth”. One of the main reasons I chose this route was because I was curious to try the Duddell’s menu and to see whether Michelin quality could really be executed on a plane. And I have never pressed the flight attendant lights ever in over 20+ years of flying

[@jolp9799]

Simon you're literally the guy SERVING those same "asian miles" customers 😭 if we're talking about real business class passengers you're the furthest person from it. man does Cathay only hire snobby people that think they can look down on the very people they serve

[@RobertWicks-xg4vs]

Old style business class.

[@allons.y]

oh yes for sure. can't wait for them to release their Aria Suites

[@wsmithe2209]

Cathay business model - Good service for passengers who can speak english. Good service for those who look like white people.

[@allons.y]

Hopefully Cathay has learned from the carpet experience to treat all passengers with the respect they deserve no matter what language they speak

[@adriancheng8991]

I disagree CX was once a top airline. Even in the 1990s, CX was almost the last decent airline to install personal TVs in every long-haul Economy seat (Virgin Atlantic, Emirates and a few others were years ahead of them). They were very late in introducing flat beds in business class. Many airlines (even BA) already had them by 2002/2003 and CX left it till 2005 to introduce angled flat beds. Then the herringbone business class seats were a disaster, until the current ones came along. Again, the seats came a few years' behind competition. I still don't get how people kept saying back then that CX was the greatest airline around. It just never was. It was decent, but it was never the top back then. Today, CX is the same. It is decent but not the top. I continue to fly them but I just don't agree with how people say CX used to set the standards.

[@allons.y]

It was considered to be top tier by many. Now whether or not that it is true or if you agree can be subjective based on many factors of course. I do agree that they are just ok right now though. Hopefully with the release of the new Aria suites it will help them move in the right direction along with getting their staffing issues sorted. Thanks for watching

[@wowpeter]

Although Virgin and EK might have install PTV earlier. CX is actually the first airline to have PTV across their whole fleet in the 1990s. With regards to the flat bed seat, this is also once again, the case, CX might be late for the game, but CX is one of the first to have it install across the whole fleet. If you look at Virgin or EK, or even nowadays Qatar with their Q Suite, you still see seats from different generation… one thing that CX is very good at doing is that once they make a decision for their cabin renovation, CX tends to push them out across their whole fleet within a few years to ensure product consistency. This is really what distinguished CX to other carriers. When you fly other carriers, you often don’t know what you are going to get because they have so many product from so many generations (look at BA, EK, Qatar, JAL, ANA, Qantas, Delta, UA, AA), you almost don’t know what to expect. Not at CX.

[@allons.y]

Some excellent points about consistency across their fleet👏

[@mcmxc-z9x]

It was ranked by the Skytrax for many years before amongst the top airlines. I think it is the total services, not just the seat itself, the entertainment systems, the food and drinks, the lounges, etc. Certainly they needs to improve to keep up with the current top airlines like Qatar, Singapore airlines, Emirates.

[@allons.y]

Oh yes I agree the rankings encompass the entire experience from ground to air. I do think Cathay continues to do well with their food and the lounges are still some of the most well appointed. I feel like their biggest hurdles at the moment though are the dated seats and of course struggles in staffing (which can affect service). Hopefully with the release of the new Aria suites and working through staffing will help to push them back in the right direction. But definitely it’s the all round experience

[@harveyh3696]

Winder if the CCP has anything to do with their 'decline'.

[@gina-mj6wu]

I love CX Airlines🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🇵🇭🙏🙏🙏🙏💖💖💖💖💖💖

[@allons.y]

What’s your favorite thing about Cathay?