Is my recovery phrase correctly backed up?

[@bradfordhatt555]

I would like to personally thank you for taking the time and making this video. It was very helpful in my case also. Keep up the great work in the future, because you have a great speaking ability.

[@BigTime-uy5sk]

Thank you for this video. I was going into freakout mode. I wrote one of the words down wrong. I followed you steps and was able to figure it out. Thank you!

[@MangoHillsResidenceDepok]

your explanation is lod and clear to make my crypto safe and sound

[@Ryan-ki3xi]

Is it safe to install the recovery check phrase and use? You mentioned that you do not want to be in the manager page when doing recovery check. Why?

[@MicR71]

Thank you for this video. I actually found an unexpected problem with one word. I had a word written down with an i (I) in it, when it was actually an l (L). May have amounted to nothing - but you never know. I would say to everyone - CHECK YOUR SEED PHRASE even if you think it's correct.

[@fidesign5924]

This happen to me... was spooked like hell! Thanks!

[@Ledger]

You're welcome!

[@arnoldorupia]

Just out of curiosity can these words be mirrored elsewhere when one is inputing them on the recovery app?

[@TheQuantt]

no sir

[@carlylemotors]

I actually did not pass the check. Checked all my words and they are correct. I must have written down the wrong order? Not sure but I am moving funds and about to reset my ledger and get a new set of words. Great video and tutorial. Thanks!

[@siegelfilmsweddingvideo]

Wouldn’t typing in your recovery phrase to check as a backup pose a risk of someone being able to see it? If it’s from an app through Ledger Live, how can we be sure it’s secure?

[@dequinclement8232]

I asked myself the same question, and did some research on it ( Ledger btw are really good about explaining security, scam and other thing). And if i understood correclty, as long as your are on your device ( not computer, but the ledger device ), and be careful about why you need to enter it, you are safe. If i'm wrong, pls feel free to correct me

[@VincentJounce]

@@dequinclement8232 Totally right. Ledger Live is only used to download Recovery Check app to your Ledger device. Then the check process involve that you input your 12/24 words exclusively/directly on your Ledger device, which is totally secure.

[@mondoburger9535]

​@@dequinclement8232 my ledger is offline but my computer is online.. if i enter the recovery phrase on my ledger, would my computer make a copy of it and steal it? assuming my computer is compromised through malware

[@TheQuantt]

@@mondoburger9535 nope it cant be possible sir, as its being enter on your ledger device, its not infected, if your computer WAS infected and you type it on a notepad or made a digital foot print of it somehow on your computer, then thats a different scenario and yes it would be exposed. But as you are checking it on just the ledger, there is no way it could be mirror to the pc

[@DucLu524]

Thanks for your sharing!❤👍

[@weboflies999]

So awesome, thank you for this app. I'm old-school maxi(well some ltc) and I have an envelope filled with various 24 key phrases from old ledgers. Silly me I wasn't good at naming things. Was looking to finally update firmware and was very nervous...what if something went wrong?!?, etc. Again thanks!

[@DrhYouness]

I have a question is Ledger Live can filter out the 0 value transactions ? ( Poisoning addresse )

[@drsauce4347]

thank you for this vid it was very helpful

[@alberto.coutinho]

Ledger can know my seed phrase if I’m not option for ledger recovery?

[@rainfalls502]

hi, why my ledger live on my phone doesn't display that app manager that's why i can't check my recovery phrase.

[@razvanneagoe175]

Great video - thank you vm!

[@ehkimraven]

Have a question? If i recently bought a ledger and don't wanna use the recovery phrase cuz someone just opened before me how can I get new recovery phrase

[@Ledger]

Hi, yes you can surely use set up your Ledger device with a new 24 words recovery phrase. You simply need to enter 3 Wrong PIN codes to reset your device to factory settings. And then you'll be able to set it up with a new set of recovery phrases. We hope this helps.

[@AirspotterUK]

Sorry, Run this by me again, If I put 3 wrong pin in it resets, If I the create a new 24 word Recovery Phrase, How can I move the Crypto kept using from the old recovery phase?

[@Hazardpro]

Is this 100% safe and secure to do??

[@spaceman_paul3547]

Anyone know how to get a promo code for the Ledger website?

[@Stonnin]

I dont get any result when searching for recovery checker

[@supplementking7777]

How do we know you cant see us inputting the words into the device when were doing a recovery check?

[@RaduRadonys]

Why do you keep your seeds on the Ledger wallet if you don't trust them?

[@ks-ey1rf]

when i connect my ledger to metamask. i get an error. so i do the do and it may connect. sometimes not. sometimes it says error. sometimes it says already connected. sometimes i can't connect to the ledger account as the connect button is not available?

[@Ledger]

Hi! just to double-check, have you tried these troubleshooting steps mentioned on our website here 👉🏻 support.ledger.com/hc/en-us/articles/360020871157-Solving-a-MetaMask-connection-issue-?support=true

[@tomtaylor3220]

Thank you.

[@amirhfakhr632]

I am sure my recovery phrase has been changed by ledger. this is not trusted device. I had two set of back up. one word is spell change and one word is not available any more in ledger list when I try to choose. did any body have same problem?

[@lorenzocastricini9710]

Hi I did enter the recovery phrase and i pass it trough, but i cannot see my funds. I mean i can see it from my smartphone but not in the ledger live

[@Ledger]

Hey - If you restored your device and are not seeing the correct account, then your recovery phrase was not entered correctly. Please double-check your entry when restoring your device: support.ledger.com/hc/en-us/articles/4405438648465-I-am-unable-to-restore-my-accounts-with-my-recovery-phrase-what-should-I-do-?support=true

[@taz_trader]

When you set up the ledger device, doesn't it already prompt you to verify the seed?

[@TheQuantt]

yeah but maybe a year later u start seeing your portfolio grow by a big amount, and u just want to double check u have it all backed up correctly ,

[@DM_Designs]

​@@TheQuanttcan you please tell me what if i install recovery app does it stores your seed online?

[@somers2020]

Damn, after taking all that time to enter 24 words, it said mine was invalid. And we can't just scroll back to see if we made any wrong choices. I have to do it all over again? Why doesn't it stop you as soon as you make a wrong choice? I've had to do 24 words, three times now. The first two times it said invalid as soon as I finished the last word and the third time it said Processing and then said invalid. 😞 Damn, I don't want to have to move all of my positions out and delete all of my accounts and wallets. I think I've got the right words, but I had changed the seed phrase last year and wrote them down three words across and eight lines on the back of the card instead of two columns of twelve down like on the front side of the card. What an idiot. I've tried to enter them two different ways, but no luck.

[@somers2020]

Fourth time was the charm. I have no idea what I did wrong before. I entered the same words! Maybe when scrolling through the list of word choices, I chose one that looked very similar to the correct one. The Ledger screen is so small and maybe I misread the tiny letters.

[@TheGadgetwiz]

Because it can't check the individual words, only the complete phrase. Your individual words are not stored on the device.

[@greenteadoll2384]

I have a question. Can I transfer funds from my bank account to ledger nano x?

[@2Chakra]

Yes

[@Ledger]

Hi, you can secure all you crypto assets with a Ledger device. However, it does not support traditional financial currencies. We hope this helps clarify.

[@Ryan-ki3xi]

Hey there, I am hoping you might be able to help. I just got a new ledger and set it up on a new computer and downloaded Ledger Live. I transferred coins. I then transferred the coins out and to reset as a new leger with a new 24 seed phrase. After I did this and opened up the new account under the new seed phrase, it was showing my transaction history from the first seed phrase. I recovered the initial seed phrase and then back to the 2nd seed phrase and now it does not show the transaction history. I am not sure why it did that. Maybe I did something wrong initially but now I am concerned something is wrong with the ledger or ledger live. I bought the ledger from the official manufacturer. Any help you can give is appreciated. Thanks!

[@Ledger]

Hey - if reset your Ledger Live app then it will erase the transaction from your history section. You can surely check your 24 words seed phrase via the Recovery check app but not in My Ledger section as it might cause connection issues during the process.

[@Ryan-ki3xi]

​@@Ledger I have a problem. I bought a new genuine ledger and sent coins to it and then transferred them out. After I did this, and all coins are out of ledger, I got a transaction that I did not do showing "received" for one of the coins I already transferred out but the amount "received" does not even show an amount not even a 0. All it shows is the scammers address. I viewed transaction on etherscan and is showing from Fake_Phishing. What is this? I am really concerned. This happened on another ledger that I have which is genuine where I sent coins to an exchange and see the actual transaction showing sent and the amount but then another transaction is showing I sent the same coins again with a different address from what I used to send to actual exchange. The amount sent again does not provide an amount not even 0. All it shows is the scammers address. I did not do this transaction either. Checked etherscan and showing Fake_Phishing. The two times this has happened, it has happened with the same ERC20 coin. The reason I bought the new ledger is because I thought when it happened the first time on my original ledger that it may have been compromised but then happens again on second ledger. One fake transaction showing received on the brand new ledger and one fake transaction showing sent on the original. Is this a zero transfer scam or poisoning scame? What do I do as I am very conerned. Can you please help?

[@Ledger]

Hi, it seems there is malware on your computer that it's switching your addresses. We'd suggest scanning your PC for any malware to fix this. More info here 👇🏻 support.ledger.com/hc/en-us/articles/7101057682461-Crypto-address-switcher-malware?support=true

[@Ryan-ki3xi]

​@@Ledger I don't think it is switching addresses. I think it might be scammers. On my desktop with one of my ledgers, I sent one specific ERC20 coin from ledger to exchange and see the transaction history for it. But after that transaction, there is another transaction showing "sent" that I did NOT do. This transaction shows same name of coin and an address that has the same first and last 5 characters as address I used but shows nothing was sent and does not even show a zero. It just shows the name of coin and the scammers address and shows "sent". That is it. I can understand how I can receive coins from a scammer but how is it I can have a transaction showing "sent" (which nothing was sent) with the scammers address? I did not use the scammers address to send anything. The scammer transaction showing nothing sent appeared in my transaction history about 18 minutes after I actually sent the coins to an exchange and received the transaction info in transaction history for sending coins to the exchange. Because this is a transaction showing "sent" would this mean that this ledger is compromised? And to add to that, when I sent the same coins back to my ledger from the exchange, it shows that I received them twice in my transaction history or have a duplicate of the same transaction. Second incident was on my laptop with a brand new ledger I bought after the first incident with new seed phrase. I transferred coins to this ledger then transferred them all out. I show in my transaction history a transaction that is showing "received" which provides the same ERC20 coin as first incident and shows the scammers address but does not provide an amount not even a zero. The scammers address in this incident also has the same first and last 5 characters as the address I used to send coin to a different wallet. I received this scammer transaction after I already moved these coins to another wallet. Is this ledger compromised as well? This is ALL very concerning to me and need your help. I scanned my computers and they are clean. I do not have malware. I had two separate incidences/scams with two different ledgers with different seed phrases on different computers with both scams targeting the same ERC20 coin. It seems scammers are tracking different addresses I have been sending this coin. How do I resolve this? What is going on? Will this happen again if I put these coins on a new ledger with new 24 word seed phrase? Please be thorough in explanation and how to resolve.

[@Ledger]

Hello, without looking at your Ethereum address it is not easy to tell what exactly happened. So you said that you see a transaction saying that funds were sent to the scammer. It is possible that you have interacted with a malicious smart contract. Therefore, you need to look up your token approvals and verify if you have approved a scam token. You can find a complete tutorial here support.ledger.com/hc/en-us/articles/8700644160925-How-to-revoke-token-approvals-and-permissions-of-a-smart-contract-on-Ethereum?docs=true

[@sachins1554]

Thanks

[@mrjam6767]

Thats the same app that opens a back door to your ledger and can rip your seed to put it in a data base for the infamous "seed recovery service" no?

[@Legado_z]

Mine is, I don’t know about yours 😅

[@Alander8]

passed 😉

[@mrjam6767]

Why would you need to verify you have the correct seed every six months? lol. if its verified once its verified forever

[@koningklootzak7788]

Some paranoid people might develop an idea that a hacker somehow accessed the ledger and changed the seed phrase magically?

[@mrjam6767]

@@koningklootzak7788 🤣

[@flyingpuma9729]

Wtf is this? Why should you have multiple recovery phrases?

[@Ledger]

Hi - to clarify, this video is talking about checking to ensure that your recovery phrase is correct.

[@unitedMLM.network]

Wunderbar! ❤