Is Vestiaire Collective STEALING packaging?! The next VC horror story!

[@LainesReviews]

Mary - thanks so much for the shout out!!! ❤️ It’s so important for people to be well informed about these online consignment stores, and to be aware of the risks! I truly hope our unfortunate experiences will be helpful and, hopefully, save someone from experiencing something similar 🙏 Love xx

[@LuMiLevelUp]

You’re so very welcome! Thank you that I allowed me to share your story Laine ❤️

[@AutumnBeckman]

Wow! The horrors never seem to end with VC!

[@LuMiLevelUp]

So true, I'm shocked I trusted them for so many years.... maybe it just started to go that much downhills very recently

[@sandra_w]

Thanks for making this video. I had the same experience with a LV dust bag. The buyer cancelled the purchase because of that and the item was listed again on my profile for selling without dust bag.

[@LuMiLevelUp]

This is unbelievable - how does this company get away with this behavior over and over again?!

[@ciganyweaverandherperiwink6293]

It finally occurred to me who she looks like (with the right make up and hair of course): young Priscilla Presley. That would be a sensational fancy dress party costume, no?

[@charisesumner5034]

I won’t be doing business with this company! Thank you!

[@LuMiLevelUp]

You're definitely safer that way 😭

[@NaomiJones-pc3bz]

Mary, your in-depth discussion on the perils of selling luxury goods on platforms like Vestiaire Collective is a wake-up call for many of us in the luxury community. Sharing Lane's experience alongside your own insights not only sheds light on the potential mishandling of items but also serves as a crucial reminder to document every step of the selling process. It's unsettling to hear about missing packaging components, possibly impacting the item's value and authenticity perception. Your video is a valuable resource, encouraging sellers to take preventative measures to protect their investments. It's commendable how you've used your platform to amplify this issue, fostering a more informed and cautious approach to navigating the pre-loved luxury market. Your dedication to raising awareness and providing practical advice is truly appreciated. Looking forward to more enlightening content on navigating the luxury world with mindfulness and caution.

[@LuMiLevelUp]

Thanks for your support Naomi!

[@shughes2435]

Terrible first experience of VC sold a bag packed beautifully with thank you note and posted same day - authentication service cancelled the purchase accusing me of buying it in an outlet or private sale - incorrect !!and they had the receipt from a uk department store. Customer service ignored me for 1.5 weeks trying to explain repeatedly this was their mistake Bag being sent back to me I had already declined an offer on another platform so now I am back to square one! Trying to raise a complaint but still being ignored Such a huge waste of time 😤

[@LuMiLevelUp]

So sorry to read about your bad experience! Even if the bag would have been from an outlet: it would still be an authentic piece and there should be no problem in selling it! But when you even had a receipt from a department store, it's just ridiculous they declined it!

[@dawnlovescouture2644]

This company is just unbelievable! When will they stop scamming??? What a shame that this happened.

[@LuMiLevelUp]

I'm really lost for words at this point. Is there anything they would not do?!

[@dawnlovescouture2644]

@@LuMiLevelUp No, it seems they have no scruples!

[@Sandy-v9w2m]

That's why I took pictures and videos when I prepared each item for shipping. You cannot trust VC, if you want to sell with them still. And now I know why sometimes they don't post the packaging pics I provided. They probably needed those to sell the fakes they are stuck with in their warehouse.

[@LuMiLevelUp]

They did hold back your pictures of packaging? Wow, it really gets more and more absurd!

[@borandel1]

@@LuMiLevelUpsame for me! on many items i posted for sale. i was also wondering why they exclude the packaging and receipt pictures. i stopper dealing with them since a few months ago

[@AdamRidgway1]

im friends with laine and its so trippy seeing her randomly on your video! im doing my makeup right now and I had to take a double take and say heyyyy which videos playing!

[@LuMiLevelUp]

hahahah, Laine is so lovely 🥰

[@SethInNYC]

I ordered a few bags from Vestiaire Collective and had issues with the inspection services. The sellers would package the bags to protect them from the bumps and bruises and international shipment could inflict, but when the bags were inspected by the VC team, they just threw the bags in a box with a few sheets of paper and that was it. I’m hesitant to buy anything else from VC because of this

[@LuMiLevelUp]

I could not trust them anymore. Especially because they force sellers to relist items, they might be unsatisfied with (because of condition or authenticity doubts for example )

[@ItsOnlyWarPaint]

In the words of Elton John “its getting more and more absurd”

[@LuMiLevelUp]

I had that song in my mind aswell when filming 😁

[@LexiLadonna]

This happened to me with packaging for a Dior scarf. The ribbon went missing at VC. I was the buyer and I accepted in anyway but I had no idea this was happening to others!

[@LuMiLevelUp]

This is crazy, what are they even doing with all the stolen packaging?! 🤯

[@linabina4036]

I‘m experiencing a Sh…-show right now with them and heard crazy stories from my friends as well. Can someone sue them once and for all so they finally stop this? There has to be a lawyer within the people who had a bad experience as well. We all pay so much money to VC and loose money and items because of VC, that is so not ok.

[@LuMiLevelUp]

Did you watch my video about the broken brooch aswell? VC is treating their customers terribly! Wish I was a lawyer myself!

[@ash8paw]

Good thing I’ve never bought anything with VC. And I won’t sell with them too. This is another eye opening video. Marie, are there other methods of selling preloved luxury items in EU, like eBay or other physical preloved goods stores?

[@LuMiLevelUp]

I don't have much experience with Ebay, but I might give them a shot now (it definitely can't get worse🙈). I'll keep you updated, if I find a new way to sell, that I do enjoy

[@HailToTheMeep]

Sad. They have such promise. They have the performance of a small company trying to over reach their market instead of growing properly by covering all the foundational such as staffing and operational matters.

[@LuMiLevelUp]

Well said! Thank you for sharing your thoughts!

[@vivimaria7243]

Hi Mary! When I saw Laine's video, I immediately thought linking it to you. But then I saw you had already commented on it 😄 What shady business is going on over there... it makes one wonder.

[@LuMiLevelUp]

Definitely a good topic for me to cover aswell, since I think many of my viewers are curious for VC updates 🧡 hope people will be even more careful, if dealing with VC

[@StyledByGwenny]

Round and round and round we go on the VC carousel! 🎠

[@LuMiLevelUp]

Round and round the VC carousel goes 🎠 but I‘m not on it anymore 🙌

[@ladyharriet4136]

Thanks for sharing. Unfortunately there are lots of resell companies do that. I have seen (as some of them do live shows), their newly arrived items are all stacked on top of each other (yes horror to me & you, but normal to them) in a large plastic container to be sorted / checked / priced. They lifted them out to show viewers what they got, sometimes in the process of showing many, I saw the dust bags got mixed up, paper or boxes or ribbons put aside. I then realised the people that worked there DO NOT see items as LUXURY at all. To you and me, we “baby” our bags or items, but not for them at all. Remember they can reject your bag or give you extremely low offer. Then be PREPARED, you don’t get what you sent out. I personally don’t sell at all for that reason, I also stop buying as I have lots. Buy from reputable only but the selling process even from reputable stores are like from a different team! Bags are not investment unlike a lot of them saying, unless a few specific models from Hermes or Chanel. The only people that make money are consignment stores, not you. You only get stressed, worried, then count yourself lucky if you get everything in the SAME condition as you sent out. ❤❤

[@LuMiLevelUp]

Thank you for sharing your thoughts and experiences with the topic! 🧡

[@cakegirl4559]

I purchased a LV bag which was supposed to come with original receipt but I didn't receive the receipt. Turns out Vestaire Collective 'lost' it and as compensation they were willing to refund item or if I keep item, I would receive a 10% voucher off my next purchase. Needless to say, I won't be buying anything from VC again

[@LuMiLevelUp]

Exactly the same happend to my with an LV receipt aswell, already several years ago 😳 - wow, makes you wonder, if they do keep these receipts for sketchy reasons and possibly selling on inauthentic items with them 🙈

[@cakegirl4559]

​@@LuMiLevelUp Sorry to hear that they lost your receipt too. Looks like they haven't improved their service over the years! They do appear to be V dodgy!!

[@bini5576]

Hi Mary, here's the solution: the last time I bought from VC - it was a Hermes handbag - I received the packaging three times (shopping bags, bows, boxes), which weren't listed. I was at a bit of a loss as to what to do with them and put everything in the cellar for the time being. 😀

[@LuMiLevelUp]

whaaaat?! 😂 this makes it even more absurd: they are stealing some customer's packaging, to send other customers multiples 😂 - but glad you were the lucky one in that situation 💕

[@SmartCreativeWomen]

Thanks to both of you. I have been stalking a couple items on VC and now realize, I need to buy from The Real Real or just tone down my desires to fit what’s in my bank account, haha!

[@LuMiLevelUp]

Maybe do some research on The Real Real aswell, I personally don't have any experience with them, but have heard about some unpleasant stories with them aswell 🙈

[@majbrittkjaer6134]

The Real Real have similar problems with authentication it appears... and of course for the big luxury houses this is great, since that is killing the competition from the resale market...

[@bagsandlifestyle]

I have considered purchasing from Vestaire but maybe I won’t now. Thank you for sharing

[@LuMiLevelUp]

Thank you for your support with this comment 🧡

[@danielintheantipodes6741]

I would never trust them. Thank you for the video.

[@LuMiLevelUp]

Thanks Daniel, I think I shared enough VC horror stories now, to warn people 🙈

[@SamanthaStew]

I just bought something from VC, I wish I had done more research before purchasing. I'm also hearing horror stories about people receiving fakes, I can't cancel so I'll find out in a couple weeks. Wish me luck.

[@LuMiLevelUp]

Fimgers crossed that everything will be fine with your purchase 🤞

[@ciganyweaverandherperiwink6293]

Message to both YOU and every single viewer: STAY STRONG!! Never ever permit your friendly, amenable, combat-averse nature to be exploited by slick, professionally charming PR people. They are MASTERS at dominating, confusing and running rings around weaker, less confident personalities. They can spot emotional people who "want everything to be nice" and who actively avoid making people feel "bad" in any way, shape or form and weaponise that sort of temperament against you. It's what they do. Pay attention to how they deal with businessmen, educated, shrewd men with gravitas. They are FAAAAAR less confident when relying on their twee, shameful charm offensive and dishonesty when dealing with a strong, savvy, suited professional corporate businessMAN with presence and a poker face. So much for feminism. Women are treated differently not just by men, but by other women. We're different and that's that. Stand firm with these people. They are not your friend. The soft, friendly chats and emails are not them auditioning to be your friend or talking to you with candour and honesty. Please everybody remember that. Don't need to get hysterical, be rude etc but PLEASE stay strong and don't worry about making them "feel bad" if you know the company/person has done you wrong.

[@LuMiLevelUp]

Thank you for your motivating words once again ☺️

[@ciganyweaverandherperiwink6293]

@@LuMiLevelUp People need all the support they can get when dealing with slippery types powered by well funded legal HR departments and so forth. They count on us all running out of steam for the simple psychological reasons I highlighted in my comment. I appreciate hearing these juicy stories about dodgy companies and find them valuable, so THANK YOU! 💖🙏

[@thyra5999]

Wow I am so glad I saw this video. I was in the process of purchasing a bag, but I hesitated. I found it strange that from a specific model I saw bags every day popping up "new" "very good" just used 1 times etc. And all from Poland. And the prices from the Poland users were always much lower. I was asking Customer Service chat about this, and they just said "it's not allowed to post inauthentic items on the site" But yes, that doesn't mean its not getting done. I will purchase from Fashionphile instead.

[@LuMiLevelUp]

I did notice these kind of items aswell, very suspicious!

[@mnjzsnds5715]

I have sold 900 items on Vestiaire Collective. Mostly I shipped my sold items with a dust bag or box but I have never showed packages on the listings. I wish I had not sent them with packages. I am confused how the customers received my items.

[@LuMiLevelUp]

You probably never will know 🙈

[@DaniOchannel]

There is something really dodgy going on with that company, isn’t it my most recent purchase as you’re aware came without the dust bag😢

[@LuMiLevelUp]

Yep, unfortunately my video was already ready, when I saw your recent one! Otherwise I would have included your missing dustbag aswell! Mysteriously the seller listed one, but you didn’t get one 🤔 - sounds familiar!

[@monagracia8513]

I bought bag and paid autentification. Guess what? Post state package is delivered, Vestiaire says they did not receive and now VC open claim with postage. Now i will probably have to wait to get my money back because i guess they will never find package cuz it is stolen

[@LuMiLevelUp]

So sorry to read about your bad experience 💔

[@WithaTouchofLuxury]

Ugh I need to start saving money so that I can afford buying only new from boutiques from now on 😂

[@LuMiLevelUp]

But then we're still left with the question: where to sell our luxury items 😅🙈

[@majbrittkjaer6134]

Any suggestions on which platform for selling/buying luxury items to use instead.

[@LuMiLevelUp]

Unfortunately I now mainly shop on German websites. When it comes to selling, I use Vinted and want to give Ebay a try (I heard they improved a lot, I might even try shopping there 🤔)

[@carsap1489]

It could also be Vinted, although authentication option is very recent….

[@LuMiLevelUp]

Vinted is not that known for luxury shopping yet, and I don’t think they operate internationally, just within certain countries 🤔

[@idagatsby229]

Just received a damaged bag directly from the seller - even though she packaged it well and am sure it wasn’t her fault but the delivery companie‘s. VC wanted to blame her and directly block her from selling again - instead of using the delivery insurance - because it’s more work for them. So mean.

[@Sandy-v9w2m]

Speechless.....

[@LuMiLevelUp]

Wow that poor seller, she probably didn't get any money and might now be stuck with a broken bag. The customer service at VC is the worst 😫

[@idagatsby229]

@@LuMiLevelUp Wrote them and now they will be contacting the delivery company. We pay for insured shipping and they don’t want to contact them when they drop the packages and sometimes breaks. Unbelievable. Just because it’s more work for them.

[@joni3345]

I have sold a jean paul gaultier watch on 10 march and sent it on 11 march. Vestiaire received it on 15 march but it’s now 21 march and im still waiting for payment. Ive sent them 500+ messages and emails across all platforms yet only receive automated replies. I have asked to speak to a manager but NEVER got a call at all. I’m still out of pocket now!! Has anything like this happened to anyone pls?? What do i do? I have contacted citizens advise on this who advised me to send an official complaint letter to vestiaire which i have already done. Im considering legal actions now.

[@LuMiLevelUp]

So sorry to read that! Luckily I never had trouble getting my money from them, after a sale - but I definitely experience their terrible customer service (and lack off) oftentimes! Hope you'll get your money soon and don't have to take legal actions. Good luck!

[@PolarBear-mj9wt]

Any investors out there should come out with a business like that and make VC shut down!

[@LuMiLevelUp]

I really wish there was a new, better alternative to VC

[@zib55]

Hey I’m currently in a similar position I’m trying to return an item They sent me a returns label for France when my account is registered in the UK I’ve got 7 days to return and 3 days gone by and I’ve not heard anything from them They just ignoring me as if to let time go by and I run out I’m thinking of opening a credit card dispute I dunno what to do Really upsetting

[@LuMiLevelUp]

Is it possible that the return lable might work from UK back to France, where there headquarter is located? 🤔 Maybe I would try to get the item shipped and if they didn’t pay enough, maybe they have the problem when accepting the parcel. Unfortunately I don’t have experience with that kind of problem, but I definitely wouldn’t wait, until the 7 days are over. Cause when they are expired, VC probably won’t offer you anything at all anymore 😕 - what a tricky situation with

[@stylebase]

I stopped after first bad experience and insisted them shutting my profile down (at that point it was not possible to do it yourself, which is against GDPR regulations btw.). As they are operating in EU, how about joint complaint with all the evidence to consumer ombudsman? I think it is time. This way they just need to deal with reputation management. Ombudsman can actually do something about it and issue a warning and recommendation to French authorities. It is time for them to feel it financially. Otherwise they will just continue.....

[@LuMiLevelUp]

Thank you for sharing your thoughts! I wish I had the time, money and nerves to actually start some legal steps (I know tough, that nothing will change, if everyone just hopes, someone else will do it 🙈)

[@kristinpenta]

This sounds like the sketchiest company ever. Ugh.

[@LuMiLevelUp]

They definitely do their best, to be the worst 😅🙈

[@SendyRoseanne]

My dear, I did like to ask how did you get VCL to refund your purchases like my goodness, lately I'm starting to suspect that they might be the one stealing my seller's items?😭

[@LuMiLevelUp]

I saw your message on IG and answered you there - unfortunately it‘s very difficult to come to a pleasant solution with VC. Their customer service is terrible and they do whatever they can to not refund you.

[@SendyRoseanne]

@LuMiLevelUp I appreciate your response, well atleast what one could do is just still have them "known" out there in spreading awareness to dear, wish me luck well here comes a rodeo for me with VCL🙂‍↔️

[@LuMiLevelUp]

@@SendyRoseanne 🤞🍀

[@MF-xe6ux]

I stopped using VC because of scam, bad after-sales service and lack of credibility.

[@LuMiLevelUp]

@@MF-xe6ux I made the same experiences with them! Thank you for sharing!

[@missemarie1]

Yes what if they send it back to you and the packaging is missing, now you cannot sell as a full set elsewhere. They probably pay their employees very low wage, and ppl who are underpaid start to feel resentful and do things like this either to make an extra buck or out of spite towards the company. People who feel valued and therefore value their job, would not risk it for a camellia. that tells you what that job is worth to the employee.

[@LuMiLevelUp]

Thank you for sharing your thoughts! There could really be something to the theory of dissatisfied employees, who rather do it for some little extra cash or pure frustration!

[@arwen_2.0]

I think you should shopping there: it will save you headaches.

[@LuMiLevelUp]

I stopped shopping! Just sharing this experience of a fellow KZbinr to help raise even more awareness. I‘m done with VC!

[@weeween7]

I cant understand. My buyer and i messaged privately and we agreed about the price. I offered my buyer our price and vestiaire add extra 9.09 percent in my offer. My buyer counter offer my price and vestiaire deducted 9.09 percent in his price. He told me he counter offered the price that we agreed and i also did the same.

[@LuMiLevelUp]

Answered your comment on my other video, but not sure if I get it right 🤔

[@weeween7]

@@LuMiLevelUp that means vestiaire will get 20 percent (10 percent for both buyer and seller) when item is sold...

[@privatesale211]

how many times did you buy there and how many times did it go wrong ?

[@LuMiLevelUp]

How many times did you watch my videos and didn’t like them? Yet still come back and watch even more? But since I actually have the stats, here you go: I shopped on VC since 2017, 71 purchases in total. 43 of them went pleasant, nothing to complain. 14 got canceled (most of them, because the seller didn't sent the item to VC, maybe 4 of them because of the VC quality control). 6 items kinda disappointed me and I would have returned them, if I could (but nothing was completely off). And 8 experiences were straight up bad. I think it's normal and okay, if preloved shopping is not always perfect - that’s why I gave them several chances - as well cause I made many good experiences with them in the past - but the customer service should try their best to help and it just got worse and worse. And now I definitely learned my lesson and won’t go back to shop with them.

[@privatesale211]

@@LuMiLevelUp so just 10% and yet you s.ht on them with multiple videos ? is Ebay better ? is Amazon better ? nobody has a 100% satisfaction rate and 100% of orders with 0 issue. its a market place, they dont control the sellers and the buyers. so try and present things in a more balances way next time. there are 800 people who work for that company.

[@rebeccajames6111]

I would never buy or sell with Vestiare Collective - I’ve had such a bad experience and definitely don’t trust Vestiare Collective

[@LuMiLevelUp]

So many bad experiences and horror stories about VC out there! I‘m definitely done with them!

[@andreav2175]

👍

[@LuMiLevelUp]

Thank you 🥰

[@juloosch]

Shady VC 😮

[@LuMiLevelUp]

Indeed 😭

[@TopkibblesTopKibbles]

💕😇

[@LuMiLevelUp]

🧡🧡🧡

[@tommasosquarzoni8614]

This is disgusting... I'm deleting this app

[@LuMiLevelUp]

It's getting more and more absurd with them 🤯