ITIL® 4 Foundation Exam Preparation Training | The Guiding Principles (eLearning)

[@valueinsights]

Continue to explore ITIL 4 foundation with our officially accredited ITIL 4 eLearning at: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ - 12+ hours of content, videos, official ITIL 4 exam and 7 mock exams simulations included

[@ayatosbeech9757]

I just took the exam and I passed! Thank you so much for your help! You're the best!

[@valueinsights]

Thanks a lot for your kind words and I am happy that our videos helped you with your exam. Cheers, alex

[@karolbrachowski5467]

Hello, Content Owner, I would like to share my deepest appreciation for how you have provided the necessary knowledge to pass the ITIL V4 exam. Just with the help of your videos, I was able to learn enough to get the certificate. Big Thank You , to you and your team 🫡 Best regards from Poland 🇵🇱

[@valueinsights]

I am so happy, that you passed with the help of our videos and I appreciate your kind words. Allways happy to help :) All the best, Alex

[@himanshus667]

Your content was really nice, I gave the ITIL 4 exam after that and passed it. Thanks!

[@valueinsights]

Thank you very much for the kind feedback. I am really glad that you passed your exam and that our videos helped you in doing that. Congratulations and welcome to the community 👍

[@markganus1085]

remember, when applying the 'focus on value' guiding principle, you should first off determine who is going to use the service and who the key stakeholders are

[@valueinsights]

I couldn't agree more. Thanks for mentioning this. It is absolutely essential! All the best, Alex

[@narenderpuchala1660]

Thanks for explains the each topics in easy understanding way, I have cleared the exam with you Video tutorial😀

[@valueinsights]

Hi Narender That is amazing! Congratulations and welcome to the club :) I am happy that our videos helped you! And don't forget to claim your digitsal badge. Alle the best, Alex

[@MelancholyMadoka]

Loving your content, thank you. This chapter in particular made me think of the Disney Corporation as it stood in 2019/2020. As of this comment (2021), Disney have made several bad and inconsistent choices, one after another, alienating its fans and dividing its fanbases. Since a recent shareholder's meeting there have been rumors of change internally. Let's hope for their sake this is true, as their current business model is not conducive to a successful enterprise.

[@valueinsights]

Thanks a lor for your comment and kind feedback,Tyler. I couldn't agree more. So many companies fall into the same patterns and make the exact same mistakes. Meanwhile, all of them state, that their context is different and generel guidance cannot be applied in their situation. And how wrong they are. Nevertheless, there is still hope for Disney with a cultural and organizational change...

[@easy-tech3535]

This content is super exciting. I am enjoying it.

[@valueinsights]

Well, thank you for your great feedback. Glad you are enjoying it. Cheers, Alex

[@devinachoudhary8821]

Love how its broken down in simpler language with examples which we cant find in the axelos guide

[@valueinsights]

Hi Devina Thank you so much for your kind feedback. I am happy, that you liked our videos and found their structure and the examples to be useful. All the best, Alex

[@ayatosbeech9757]

I wanna share my mnemonic for guiding principles. Friendly Students Play Chess To Keep Overachieving or Optimized, depends on which is better, the optimized is already a nice giveaway for Optimize and Automate, however overachieving has more sense in a way HAHAHAHA. I really hope it helps.

[@valueinsights]

Thanks a lot for sharing. Hopefully it will help some people remember. Any help is valuable, as ITIL really contains a lot of jargon. Best Regards, alex

[@ayatosbeech9757]

@@valueinsights No problem!

[@themustaahiska3086]

Great! Thanks!

[@valueinsights]

You are most welcome :)

[@AlToor7]

hi, @ 3:41 you mentioned about the kanban board is it free ?

[@valueinsights]

Hi Ali The Kanban board is just a concept. It means that you have a virtual or physical board with columns that represent the different statuses if your work, like "To do", "In Progress", "Review" and "Done". And your goal is to move the work you have (which is represented by post-its) as fast as possible from "To do" to "Done". Here is a quite thorough article from Atlassian, the company who developed JIRA: www.atlassian.com/agile/kanban/boards This is not free, but we at Value Insights use a tool called ClickUp.com, which is basically free and you need to pay only for extra features, but the basics can be covered pretty well. Hope this helps, otherwise let me know and I am happy to elaborate. Best Regards, Alex

[@alyssasaez492]

I would recommend Trello, it is free. :)

[@Steve-xd6hk]

One thing I have to comment on... The whole part about "Keep it simple and practical", and "what is the easiest way to achieve this" is frequently wrong. I understand that it's an ITIL concept and by definition it's correct for ITIL. But in business, and especially in IT, doing something "the easiest way" isn't always the right way. For instance, I've experienced numerous outages that were caused by whatever. And very often I could have resolved the issue just by doing X, but to do it CORRECTLY, so that it won't break again next time Y happens, I had to do Z.

[@valueinsights]

Hi Steve Thanks a lot for your comment. I completely agree. The easiest way is not always the best way. That's why I interpret that guiding principle like this: always try to achieve your goal with the least possible steps. Sometimes that means less but sometimes more. So for me, it is always about the outcome that I need to achieve and how that can be done in the least wasteful and most valuable way. All the best, Alex

[@michelruiz2930]

Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

[@valueinsights]

Hi Michael See my answer on the other video you commented on. Cheers, Alex

[@brandonrides8953]

Are the number of questions per topic accurate? I can't see anything on ITIL's site that says anything past 40 multiple choice questions. Bout to take the exam in a half hour

[@valueinsights]

Yes, those come from the official candidate syllabus available on the Exalos webpage. All the best for your exam. Let me know how it went. Cheers, Alex

[@brandonrides8953]

@@valueinsights I failed by 3 questions. Felt confident in the majority my answers too. Sucks they don't provide what you got wrong so you can improve

[@valueinsights]

@@brandonrides8953 oh, I am sorry to hear that :( And I totally agree that they should show the questions which had wrongs answers. The only thing you can see is the percentage you got per topic.

[@juna9564]

Hello there, can we use the information from these videos to pass ITIL v3 ?

[@valueinsights]

Hi Juna Thanks for reaching out to us. There are some part, which can also be found in ITIL v3, however, most of the topics are new. What you can also find in ITIL v3: - Key terms and definition (like Service Managemen, Value, Output, Outcome, Risk, Utility, Warranty) - The Practices (like Incident Management, Problem Management and the others) - Continual Improvement The rest like, the Service Value System and Chain, the Guiding principles and the 4 Dimensions are specific to ITIL 4). I hope this helps. All the best, Alex

[@icapobsa]

Is this training still valid?

[@valueinsights]

Yep, it still is. There have not been any changes to the syllabus since they have been uploaded. The exam question pool has not been extended either. All the best, Alex