ITIL® 4: People (eLearning 5/25)

[@mqtt07]

I have an introduction to itil4 gained by just skimming through the book and now watching these series of speeches. I find this being of very good quality indeed. The teacher is very precise and clear in his explanations and provide with a fair amount of good examples that help to thoroughly understand and fix the concepts. Congratulations!

[@nagendrasingh8340]

😊😊

[@carolyn60297]

Thankyou Sir

[@jose.albuquerque]

🎯 Key points for quick navigation: 00:01 *🧑‍💼 Understanding organization in ITIL* - An organization in ITIL is defined as a person or group of people with functions, responsibilities, authorities, and relationships to achieve objectives. - The concept of an organization ranges from a single person or team to a multinational corporation. - Organizations play a crucial role in service management and value stream alignment. 03:11 *💼 Roles in ITIL: Customer, User, Sponsor* - In ITIL, specific roles include the customer, user, and sponsor, each responsible for different aspects of service delivery. - The customer defines service requirements, understands costs, constraints, and makes compromises. - Users interact with services directly, while sponsors authorize budgets and approve requests for resources. 07:25 *💰 Understanding roles in ITIL: Customers, Users, Sponsors* - Individuals in organizations can take on multiple roles like being a customer, user, or sponsor at different times. - It's important to distinguish between the role of the customer who defines requirements, the user who interacts with services, and the sponsor who approves budgets. - People can hold different roles simultaneously depending on the perspective considered. Made with HARPA AI

[@ArsalShaikh7]

It should be on udemy.

[@helinaemeru2174]

if i buy the training, will i get the voucher? i couldn’t find the training partner on Axelos

[@broker7781]

as a dad, great example the child one

[@frankturley5202]

Yes, tidy room is a good example

[@Akin434321]

Great explainations and examples. Is this tailored and good for the exam? How do you get the full video?

[@SlowPursuit]

Its all up the top next to the MPlaza bit. kzbin.info?event=video_description&redir_token=QUFFLUhqa2wtVFZHbDh6ZkYxanVRMG5TTm12RmVNbE12d3xBQ3Jtc0trQjVoZl92WTlXbjB1LXBHR05CWFRUZ3dkaURaVTB1Uzk0Yk1QaUx1RDlDQVBjM0RlcHBzS0U3bk11ZWpxa1p3UlBPNG5GNnZKZnZtZzZaeU5wU0d4QmJxTk9xaEtRMlk2UlpCR05EX21VQ0FoRzVrVQ&q=https%3A%2F%2Fmplaza.training%2Fonline-courses%2Fitil-4-foundation%2F%3FCP%3DeW91dHViZTEd

[@SlowPursuit]

Owch! "If your not into cars, the same applies to Gucci dresses." After working in academia I winced! ;-)

[@joergsi5788]

In my understanding, he was starting with an example with cars. If you like a Ferrari, and are not only able to afford it, you need to buy a Renault, you need to adjust your expectations. And if you are not into cars, the same example can be used for dresses.

[@SlowPursuit]

@@joergsi5788 uhm... yes?