Jabra Enhance Pro 20 Review: App, Features, Pros and Cons

In this video we dig into the details of the Jabra Enhance Pro 20. The video covers background on Costco's most popular hearing aid brand, key new features like Bluetooth Low Energy and an in-depth look at the Jabra app.
See if you are a candidate for Jabra's direct-to-consumer option here 👉 bit.ly/3J2A82w
Read our full guide to Jabra Enhance Pro along with our Soundly Scorecard here 👉 www.soundly.com/product/jabra...

[@HearSoundly]

A link to Jabra's direct-to-consumer option for anyone who is interested 👉 bit.ly/3J2A82w

[@paulgraham4058]

Very nice review but I believe there are differences in the Jabra online versus Costco premium offerings. I called Jabra recently and asked about how the Pro 20 at Costco compares to the Select 300 online. I was told they are similar but different. I was told the Pro 20 at Costco is similar to the current GN Resound Nexia, while the online Select 300 is similar to the earlier version. I think more specifically the Jabra representative on the phone said the prior version was the Omnia. I believe the online version is slightly larger than the one at Costco. I live over an hour from Costco but chose to go there to obtain the most modern offering.

[@wschield608]

Great review, thank you. I’ve got an appointment at Costco tomorrow to check them out.

[@bobarmstrong6108]

WOW! Great Review- Thank You! I'm literally buying mine on Monday.

[@mchalesonline827]

I just came across your channel and an very thankful! Hearing aid research is very daunting and ambiguous! Keep up the great work and I'm subscribed!

[@HearSoundly]

Thank you! Will do! Appreciate you taking time to watch.

[@mrmister1013]

Good review and very impressive. Too bad we can't get jabra here where I live. I wrote a little with them but found no way to get jabra hearing aid

[@l1uywpap1]

Good review…

[@3DMVis]

Thanks great review! Is the "orca" feature that you mentioned the same than T-coild system found in some theatres or airports?

[@HearSoundly]

Auracast is a new technology. You can read more here www.soundly.com/blog/auracast-hearing-aids

[@MaureenKennedy-uh3xy]

I am trying to get my Costco recently purchased jabra Enhance Pro 20 hearing aides to work. i have hearing loss that's quite different in my ears as I have had Covid that effected the hearing in one ear. I'vve now been back to the audiologist at Costco 3 times in as many weeks. NOW! something new! Two days ago my left hearing aide lost power and signaled that the battery was dead after only 7 hours of wearing time. That's not good! Today, my Right hearing aide quit in the middle of a meeting warning me that the battery was dead. This was after 4 Hours of wearing time. I am thinking of just taking them back. Unfortunately last week I purchased a fitted dome for $50 for the Right ear that I am to pick up tomorrow. Im very discouraged, after trying one of the other brands that also didn't work and I eventrually had to return it and then ordered the Jabra brand. The video is very interesting. My experience hasn't been that good with the clear sounds but that could be because if the Covid side effects to one ear.

[@philroberts166]

The app also appears to work with the Apple watch. This would be very convenient. Does the watch app do all the things that the phone app does?

[@stephanieandrade7595]

Do these help with capd ?

[@dtannenb]

Good review, I didnt know that the Jabra had a tinnitus feature. I thought it was only activated for the Resound brand. I have an appointment tomorrow at my local Costco so this is very helpful. Question, how does the Jabra compare to tne Phillips Hear Link 40 and which domes do you generally recommend for mild to moderate loss? My main issue is hearing the higher frequency.

[@wendychambers977]

The tinnitus function isn’t on the Costco ones

[@lyndayoung8761]

How do you increase our decrease the volume on the device rather than locating the phone, finding the app and looking for the volume setting. I think you can press the button on one to increase volume and the other to lower volume. Which is which? Thanks.

[@meric12131415]

My take on the jabra is it's more bright and punchy than phonaks soind quality wise

[@richdiorio3650]

Great explanation! Thinking of getting a pair from Costco. I know the app gives you many options, do they adjust automatically when doing from a quiet to noisy environments?

[@HearSoundly]

Yes. They do lots of shifting and switching in automatic. I barely touch the app when I’m wearing this product. 👏

[@richard9827]

On mine only the first preset worked and Bluetooth was problematic. I returned them

[@frbill]

I’ve had the Jabra Enhance Pro 20 for two weeks now. I bought them from Costco. I really like them. These are my first hearing aids. I didn’t see the tinnitus menu on the software following your example and guide. Question: Am I missing something?

[@HearSoundly]

Mine is under the sound Enahancer. Then there is a toggle to tinnitus manager. Do you see that there?

[@frbill]

@@HearSoundly I saw that you had two tabs on the top of the screen when you went to Sound Enhancer. I have no tabs to choose from, just the three point-EQ and the Noise reduction and Wind noise reduction sliders on the bottom. I have tinnitus and would love to mask it. I see you were in "Demo Mode" on the video. Possibly this feature is part of Resound's similar hearing aids, but not on the Costco versions of Jabra's hearing aids? Thanks for your great video and speedy reply! UPDATE: I just went on to Jabra's app users guide. It says this as a footnote: "**Available if the Tinnitus Sound Generator has been enabled by your hearing care professional." So, it would seem that I will need to ask about it at Costco, though I think the hearing aid assistant told me that none of their hearing aids had a feature for tinnitus. I wonder if that is a Costco thing or not.

[@HearSoundly]

⁠ok good catch. I might suggest calling Costco and asking if they can turn this on. Costco is the only place that sells Jabra Pro so I’m assuming they should be able to do it since it’s in their app. Keep me posted! I’m curious now

[@frbill]

@@HearSoundly Sounds good (no pun intended). I'll let you know what I'm told.

[@frbill]

@@HearSoundly I had my check up at Costco. The hearing specialist was not aware of a tab that was being shown in your video, but was quick to show me a route turn on (I believe) the tinnitus feature. Here's where to go on the iPhone: Settings-->Accessibility-->Audio & Visual-->Background Sounds-->the turn the slider on, choose the volume and sound type (Balanced Noise, Bright Noise, Dark Noise, Ocean, Rain, Stream). The Audio & Visual selection was a surprise. Now, when I swipe from the top-right of the screen down towards the bottom left and then touch the earring icon, a new menu is added that lets one control the Background Sounds. Basically, as I understand it, the tinnitus feature simply adds some background sounds to mask the tinnitus and the user can choose which kinds of background sound helps that person the best. This is clearly not as easy to enable, but once one chooses to to turn on "Background Sounds" it serves its purpose. Hope this helps others. I really like my Jabra Enhance Pro 20's. Thank you for your video.

[@robabbott8808]

Do they not have a smaller charger case available? It's enormous, not really pocketable.

[@wendychambers977]

Right! I only needed one…i have the double case😮

[@TrueAudio]

what? you do not like the battery (312) version?

[@HearSoundly]

Personally I prefer rechargeable, thought I know a lot of people like the convenience of 312 batteries for instant changes.

[@TrueAudio]

@@HearSoundly yeah, you put a little pack of batteries in your pocket and your good for 6 weeks or more - not just one day.

[@twoshoes9180]

Huge con is that these do not connect to Windows PCs.

[@userwest626]

not cheap

[@DR-zj4od]

Wow, you totally skip the most important features! What frequencies do they amplify, how many frequencies do they have, and how can you adjust each frequency to fit your hearing loss? These have a sound equalizer like any cheap earbuds have. This is exactly why I go to a Hearing Aid Professional to get these features so I can hear. Yes I pay more but to actually hear something and make it sound great is worth the price. If you just want a sound booster these aids are OK but no better than an old horn stuck in your ear. So, if you want to prove me wrong, and I hope you can so I can save money, show us how to adjust these sound boosters to fit my hearing needs? I want to save money but I also want to hear. I do not go to Walgreens to buy a set of reading glasses to fix my cataracts either even though it is $6,000 cheaper to do it because it does not solve the actual problem and I actually like to see clearly.

[@jackmortimer329]

If I understand your concerns about frequency adjustments, a part of being fitted with HA at Costco (or any HA office) is to adjust the frequency boosts to match your hearing prescription. The person fitting you will have many frequency band adjustments to give you the best hearing correction. The adjustments in the app, IMO, are there only to let you make crude adjustments in specific environments. Channels like Dr. Cliff and Hearing Club have videos which show this much better than my description. Hope this helps.