Phone repairs are getting ridiculous - Here's why.

[@Mrwhosetheboss]

This was an extremely painful video to make 😅Do you guys have any repair horror stories? For my video on why the internet is starting to break: kzbin.info/www/bejne/rYe8eGSjqp1_nZo

[@JSAP_all_things_TECH]

LIKE MY COMMENT PLEASE ARUN YOU'LL MAKE MY DAY IM A HUGE FAN

[@Entr.Vin1]

U could of have me that phone fr i have a nokia c32 that run slow as hell😭

[@Beats-ns3tw]

Damn, I remember Arun's old videos as if it were yesterday. I especially remember the one like three years ago where he almost got hacked. What a change he's gone through! His videos are now so much more lively and fun! Just keep up the great content Arun, have always stuck with you and will continue to do so! 💙💙

[@Horchatasoto4]

I love your videos

[@DanielPlayz1234-c1d]

Nottingham

[@rossmanngroup]

A lot of the repairs I used to offer I just stopped offering altogether because I'm not able to get quality parts at reasonable prices anymore. It is unfortunate, but everything eventually comes to an end, and the era of us being able to offer certain repairs at competitive prices with good parts has come to an end. I did my best to fight back against it, and I lost. I lost bad. All I ever wanted was to share the fun that comes from following a diagram, solving a puzzle, and making the fan spin with the world. For a short period of time, I had that. Now it is gone. At least I can say that I tried.

[@Amejonah]

Hi Louis. I saw your last vid about YT TOS because of Grayjay. Keep it up the good work 💪

[@sevenofzach]

Needs more upvotes. The trail goes deeper than he knows.

[@lexiani]

Hi Louis, sadly I too quit the repair industry altogether after about 15 years because it was just an uphill battle, worse and worse year over year. Knockoff parts have become worse, original not worth the price, and on top of everything you have to jump through the hoops of copying serial numbers and whatnot... I just got tired of this bs. Your videos on Macbook logic board repairs did help a ton back in the day, say, A1278 era, oh, those were the good old days when stuff was still repairable... I do wish you all the best of luck in all your endeavours, you're a gem of a person.

[@Blakhawk1703]

You fought well.

[@kde5fan737]

I read the first scentence and I thought to myself, "that sounds like Louis".... lol.

[@KingOfHearts99]

As a repair shop, I just stopped taking in iPhones all together. It's just not profitable since customers don't want knock off parts but aren't willing to pay for genuine parts either.

[@theicecreamninja101]

You’re a repair shop🤯

[@awesomezinyew]

​@@theicecreamninja101 zamn

[@achour.falestine]

Hi repair shop Iam an apple 🍎 Nice to meet you 😁

[@guptalovish1]

We got repair shops writing comments before GTA 6, SMH

[@liamcollinson5695]

Because apple purposely make replacement parts that expensive that most people just get a new phone

[@Stumble-G]

The funny part isn’t that it’s ridiculously easy to break, but the company’s who make them do everything to make them as hard to fix as possible

[@playerzking]

never used any Crapple product, problem fixed Edit: Looks like a lot of people assumed I'm Shamesung user. No I'm not. I am rocking a Zenfone 10 and pixel 4a. Both are featuring an impossible to break plastic back. I deliberately avoid all phones that are glass sandwich.

[@Budboyzz]

The fact that you could change the chip around so Apple wont detect the new repair would've oversmarted apple

[@Lyraid_]

hi

[@logictv6667]

Let him come

[@urip_zukoharjo]

That's what you get for keep pursuing Hi-Tech while still being as ergonomic as possible

[@nickgartin4144]

I used to manage an authorized Apple repair shop. It goes much deeper than this. You mentioned losing the waterproofing with a glued-on back glass; Apple uses VHB strips to adhere screens and back glass, some models are one piece that covers the entire perimeter of the part, others are in multiple pieces with gaps. Glue would actually be very effective in sealing - in some cases moreso. Apple installs what's referred to as LCIs - Liquid Contact Indicators, that turn red when they detect moisture - and voids all warranty. I have had instances where customers needed a screen replacement due to a faulty Apple screen on the iPhone 12 (we had to ship those to Apple), I had to open the phone to verify there were no other causes of the display faults, saw the tripped LCI but no evidence of liquid inside the phone. I shipped them to Apple and warranty was immediately voided. The instance I remember most vividly was a customer who was a runner and kept her phone in an armband on her bicep. I live in a humid climate, and the best guess as to the source of the moisture was the bit of sweat that would be on her bicep paired with the ambient humidity. Apple never took corrective measures. As for the parts pairing, there's a lot more to it too. We had to buy parts from Apple at a markup, so to make any profit on repairs we also had to charge a markup. Every part we ordered was serialized and to complete a repair there's a macbook we had to keep online in the back with official Apple software packages to interface with the devices while in a repair mode to rewrite the config in the phone for the new serial as well as change the record in Apple's systems to reflect the new part. To even begin the repair, you have to create a repair ticket in Apple's system that walks you through the diagnostics - and even if you know what the problem is, you HAVE to follow their steps and comply when they come to a conclusion... even if it has nothing to do with the actually faulty part. At times, their script will call for replacing parts from your stock that you had to purchase and they will not replenish. Other times, you have to break their rules to go through other diagnostic scripts to get the part you need or to get access to the parts of the system that you need. I've had many instances where Apple required me to connect a phone to their computer for it to diagnose, but due to a faulty Main Logic Board or USB controller, could not communicate with the computer and Apple had no route forward for the repair - and when you do open a repair ticket, there has to be corresponding diagnostics.. In short, you have to learn their system intimately to be able to manipulate it just right so you don't lose your 'Apple Authorized' status, just to perform simple repairs. Additionally, they will periodically tour your workbench to ensure you only use the screwdrivers and pry tools they sell you at an exorbitant price. The 'security' angle with right to repair is an incredibly flimsy argument that was crafted for people who don't understand the inner workings of the devices. Face ID is all stored in the phone and encrypted - that's the only reason they were able to avoid so much scrutiny when they introduced it. Apple has a long history of crippling their devices to force expensive repairs. A prime example would be the "ISL9240", it is nothing more than a charge controller. It has no capacity to do anything but handle and direct (relatively) high electrical current. They also fail often, causing the MacBookPros that used them to stop charging. They are nearly identical to other products that are widely available, but with the pinout and some values slightly changed, but changed just enough that nothing else is compatible. Apple then had the manufacturer lock down sales to only Apple, so when that chip does fail, you can't repair it with a chip that you can order in bulk for $3-5/ea - you have to send it to Apple and they will sell you a whole new (often refurbished) logic board for over $1k. Unfortunately, that's not a novel issue. If you'd like more detailed information on the issues, look at Louis Rossmann's channel, he has a playlist titled "The truth about Apple."

[@CookSavon]

that's insanity

[@tiongkiong]

Thanks for the info.

[@jonasschimrigk8333]

I will never buy apple. Holy cow ..

[@TheDutchGuyOnYT]

One time I showered with the iphone and made the mistake to blow the waterdrops off the speaker. It went inside and made a myst at the camera. I had applecare, the phone was changed without extra cost. (As an eu citizen at 5th ave appleshop.)

[@nickgartin4144]

@@TheDutchGuyOnYT it's awesome you were able to have a good interaction with them. I hope that becomes the norm

[@JanisBebritis]

This is 100% on Apple - they made it incredibly hard for repair shops to fix it - all the pairing and expensive parts, not even talking about the way phones are glued together.

[@ThurstanHethorn]

Expensive parts yes, but unless you have signed up to be Apple authorised you can’t even get parts.

[@emperorarasaka]

Come to South Asia where brands dont really control the repair and see how bad the repair shops are

[@Cerasvemoguci]

You need to realise there is a reason that a certain product cost as much as it does. Parts are expensive to manufacture, besides that if the part stops working under warrenty thats a huge loss someone has to cover. On top of that u have to pay for workforce that does the work. All in all, I think its fair pricing all considered.

[@TheGamingNorwegian]

@@Cerasvemoguci No it isnt.... If you seriously think these parts are expensive to manufacture then i got some magic beans to sell you. These are mass mass mass produced, and theyre designed to have as a few steps as possible in the production which makes them really cheap. There is no chance these screens costs anything more than $15 per screen for Apple when bought in bulks of millions and millions. Youve fallen for Apples buIIshit, these are expensive purely because of corporate greed.

[@d3rpn1nj47]

​@@Cerasvemogucidefinitely not in the case of the back glass and the phone is designed to be more expensive to repair

[@kesterrj7895]

"Its a real scam". If the screen of a latest Iphone breaks we have to literally pay half the price of the phone itself to repair it! 😐😐😐

[@romandruckermusic]

To be fair, the display is one of the most expensive components in a phone. But yeah this is still too much

[@SpongeBob_circle_pants]

60 hz ain't that expensive bruh​@@romandruckermusic

[@lesshumanmoredead]

Not with applecare+ though, I think I saw the price estimates for repair if you have applecare being like 30 dollars or something. Interesting that he didn't mention it at all......

[@papiertoilette-pb9lf]

​@@romandruckermusic Yeah that's why you can buy less than 200$ phone with a 120hz Oled display, surely adding the ltpo display tech cost 300-400$ more 🥴

[@Xnoob545]

​@@romandruckermusic there's no way the logic board / SoC, which is insanely complex is worth less than a screen

[@PhoneRepairGuru]

It's messy no doubt, A repair shop nowadays is kind of like your barber. You want to build a relationship with one and keep going to them. It is quite annoying the amount of disclaimers I have to give before/after fixing an Apple device vs let's say a Samsung, but most people seem to understand and don't mind. The aftermarket displays are a hit or miss but once you find a good supplier they can get really good, I'd say maybe 90% as good as the originals. With a good warranty, those make for very cost-effective options. The best practice for repair shops is to be as helpful as possible because there's a lot to explain.

[@darkashes7086]

Honestly it’s quite stupid how apple does things for repairs and I hate it, especially when it makes it more difficult for a repair shop to fix their phones, makes me want to use android more than ever.

[@salvatore1231]

They should of used a oled screen and charged a litte bit more instead of using lcd for the iPhone 15. I only keep two lcd screens in for iPhone's that have retina display for customers on a strict budget and explain to them that it will break easy and their battery life may be effected. Majority of my customers really do not care if the screen has a message or not after explaing its just apples way of telling you the parts been changed. When they do care I charge a little more and send the phone out to get the ic swapped out. Samsung is starting doing some things as well, I noticed a few Samsung phones when you change the finger print reader it will not work any more same with the Google Pixel.

[@Yummy_Grape]

Yooo PRG

[@_joshblack_]

Love ur vids

[@zam6877]

I agree You may find someone who is just consistently better... Then tell your friends

[@seanfoster7080]

This guy is one of the realest tech youtubers out there. He definitely isnt friends with, and definitely doesn't trust these corporations. The lack of bias is, and inclusion of transparency is always refreshing.

[@Supremax67]

He would have more credibility if he wasn't supporting proprietary iPhones.

[@carpdog42]

A counterpoint on the "you don't have the guarantee" of a bigger shop; Louis Rossman made the opposite point, that the small sketchy shop guy only really has his reputation to work off and isn't getting the big money because he doesn't have the look that makes you comfortable, he is often going to give the best service because a big part of his business is going to be word of mouth.

[@mzr9710]

even if, its not a guarantee, there are as many small repair shops owners who only care to grab as many low budget customers that are looking for the cheapest option, and in some way "scam" them. i still think the repair situation is awful with apple, and actually most of the top companies nowadays, and things have to be done to change that, but saying that its better to just go to a indie sketchy shop isnt a solution

[@MLCHRL]

Looks like the glue guy failed.

[@TechnoMinarchist]

Precisely. Ones who don't honour the guarantee won't be in business for long.

[@HenryGertcher]

Definitely check out Louis Rossman. He is a big proponent of right to repair and talks about how manufacturers make their products hard to repair. They also take steps to limit parts availability.

[@agc2801]

Yep… Arun dropped the ball a little on this one there’s good shops that know what they are doing they get cheaper parts with excellent performance and proper installation. Hard to find probably but is like getting a good mechanic.

[@GoufinAround_]

Luis Rossman has been lobbying and advocating for Right to Repair here in the US and he goes very in depth in many videos in how Apple is trying to control everything and prevent user choice in device repair, not just the phones

[@Zidbits]

Yup. I tell people to avoid apple like the plague since I'm the one that has to fix their phone when they inevitably break it. This guy's entire video here only works for Apple. If he used an Android phone, this video wouldn't have been particularly interesting.

[@GoufinAround_]

@@Zidbits it’s funny you say that because this youtuber’s daily driver phone is a Samsung S24 Ultra lol

[@TheSteveSteele]

Except it’s all biased BS KZbin content that you all believe. I’ve needed Apple twice. Once to repair a Mac Pro and again to replace an iPhone 14 Pro that was completely destroyed in a motorcycle accident. Both times, each item was either fully repaired or replaced FOR FREE. It’s obvious that none of you actually own or use Apple products. You just enjoy bashing on the big bad rich company.

[@nightmareblack3346]

Glad to see more people become more aware about this!

[@ramon-cape]

i fix my own android, i just order the parts and tools online. its that simple and cheap only at about 50usd.

[@Trinket_Master]

Ex IPhone repair technician here, generic iPhone screens costed us like 80 quid and came with true tone capabilities, the only loss was they where not Oled and bezzles are slightly bigger. Rarely heard a customer turn it down. Official Apple started at 250 and just shot up from there, company would have went under if all we sold was official... As for how long to repair, I could replace 30 iPhone screens a day, it took about 15 minutes per screen, we say 30 minutes incase of complications or a faulty part. Yes 100% apple locks parts to a ID code, we had ways of getting around it if we where very careful and took our time. Like connecting the ftp cable of the face I'd module to a third party tool to copy its code and copying the original screens data, etc etc. If we didn't do this parts would just stop working for no reason at all. New screen, no face I'd, new button, no 3d touch or touch I'd even if it was a genuine part, new camera, no camera lmao. Apple are an absolutely horrible company, as a technician I hated them

[@uk4490]

Thanks for the info. 👍

[@tabushka292]

Yea, lets not pretend that there's any upside to this for the users or that it's for "guaranteeing the users the gEnUiNe apple experience" lol. This is all about making it as hard as possible for third party repair shops to repair apple products so that users will have no choice but to go to them, and so they can charge pretty much whatever ridiculous amount they want.

[@cyjanek7818]

"not oled" is big difference

[@Pantheon3D]

OLED is the main selling point. thanks for mentioning it might not be OLED if replaced. i didn't think to check before

[@Trinket_Master]

@Pantheon3D no worries dude, oled doesn't matter for most people if I'm being honest but it's a huge loss for those who are aware of its benefits. I couldn't go back to lcd on a phone

[@lexi-op5vk]

I'm from the outskirts of Milan and the price of that first option is anyway crazy to me, cause here there are many Chinese repair shops that would do that for 50 euros tops

[@animesh_dewan]

Major correction - the repair industry in general does not suck, but the repairs for Apple products suck! The repairs for non-Apple Android devices are thriving where you can get good quality parts for cheap and the skill level of repairmen in general is pretty high too.

[@koalaunknown]

This is nonsense. Repairing androids is worse. (I used to repair phones)

[@stsk7]

@@koalaunknown Nah Android repair isn't so bad

[@koalaunknown]

@@stsk7 iPhone screen replacement: 1. remove screen 2. replace water proofing 3. put new screen on 4. run simple diagnostics Takes about 30-45 minutes depending on how long it takes to replace the waterproofing. Easy to multi-task during diagnostics. Samsung screen replacement: 1. remove back panel 2. disassemble the entire phone 3. replace front waterproofing 4. replace screen 5. reassemble the entire phone 6. replace back waterproofing 7. put back on 8. run diagnostics that are half Korean. Takes half of your day. Apple also has really good support for Apple Authorized Service Providers and also makes sure you are always ready for new products. Samsung on the other hand fails to deliver new machines and makes you play email tag for weeks to do any communication. The only props I can give to Samsung is that they are less stingy when it comes to part inventories.

[@forgottnmustard3502]

​@@koalaunknownI literally use a 6 year old Android phone literally I replaced the battery twice without a single knowledge about it

[@CC-tk9xw]

Someone without even knowledge bout repairs talking bout android isn't so bad. As an IT guy with tons of phones to work with i tell you if you think apple repair service is as bad as you think? Android is WORST. If you're just someone who researches things in google and hear gossip bout how bad apple then your opinion is invalid as to someone who actually works with the industry.

[@cttommy73]

Having watched Louis Rossman's videos and following the big tech companies, the reason independent repair shops are having to charge so much and jump through so much hoops is because of companies like Apple and other big tech companies. Monopoly is what makes them the most money after all.

[@AverageAlien]

Don't like it, don't buy apple products. It's that simple. Nobody forces you to buy apple products

[@Nebelworfer]

@@AverageAlienexcept most other manufacturers follow apple’s example as best as they can. And not just in smartphone market.

[@M16-bf4ku]

@@AverageAlien nobody is giving you any money to defend Apple (a trillion dollar company that wouldn't give a Sh*t about you). Why do you keep defending them???

[@liesandy291]

Yep your literally can't give a better service as a apple authorized, can't keep stock parts.

[@jesustyronechrist2330]

@@AverageAlien Most people are normies and buy what's popular and don't know any better. Most people don't know anything about tech and can barely understand half of the settings the phone has as they only use camera, gallery and 5 social media apps. It's unreasonable and scummy to abuse these people then when their expensive phone breaks.

[@mattsmotorcycle]

Funny thing. My S23+ fell off my motorcycle at 110km/h on onto the highway. The case fell off and the back of my phone was shattered along with the metal body being shredded. Screen was totally fine but the screen protector was smashed. Took it to Samsung, to replace entire back glass and metal body, $95 parts and $15 labor (I'm in Thailand). They accidentally broke the screen on repair and replace it with a brand new one for free. After this, I don't think I could go back to Apple. On my iPhone 11 it was cheaper just to buy a new phone than replace the back glass.

[@ShaCaro]

I dropped my A70 and broke the screen. €150-200 to get the screen repaired on a €380 phone. No ability to do it myself. I'm jealous.

[@lutenic6111]

Sorry but Samsung is charging equally exorbitant prices these days for repairs on their phones.

[@sparv1067]

I just repaired my iphone screen by buying it on amazon and doing it myself. Super easy. Cost me £20.

[@money_masters]

Thats dirt-cheap

[@p.chuckmoralesesquire3965]

the fake nerd in this video is about ten years too late to the "iphones are a ripoff" realization LOL

[@mikek1686]

I like the way he incorporated the sponser. I would rather it be a functional part of the video like how it was done here than it be thrown in your face like how most sponsorships usually work. Hope this is a new standard that starts to emerge.

[@mohmedpatel8657]

Hey @Mrwhosetheboss , as a repair technician who does both genuine Apple repairs as well cheaper ones regularly, I can say that the cheapest screens are actually LCD screens as compared to OLED on the original. That is why the cheaper one is not as slim and the viewing angles suck. Not to mention true tone is gone and 50Hz refresh rate.

[@jsbach8018]

Still sad that apple has a 50 hz refresh rate.

[@mich977f]

@@jsbach8018 What??????????????????? I think you missed something crucial.

[@lenny3394]

@@jsbach8018it’s 60 on original

[@tdrg_]

@@jsbach8018it’s not apple with the 50Hz screen; it’s the “fake” screen

[@radikk7874]

@@mich977fhe is not far off, 60hz instead of 50hz, on non pro iphones. It’s hard to find budget Android phones with 60hz nowadays as most start at 90hz. Yet apple somehow selling an expensive phone with 60hz

[@yorha.a2]

This is why companies like Fairphone and Framework exist. You can fix it yourself, or get it fixed for cheaper as it's designed to be easy to repair.

[@nosknosknosk]

While Framework is exceptional, Fairphone is unfortunately really sucky. Which is a shame since ethical tech is so hard to come by. Or rather, almost impossible.

[@phantomfist1831]

Can you tell me, is there other company that sells cheap but long lasting phone just like fair phone, I literally just found out about this!

[@TotallyNothing1]

My parents said that if I hit 750 subscribers by my birthday they would buy me a professional camera for recording! Pls guys I'm literally begging you!

[@TheEggman888]

@@phantomfist1831there is not, cheap (less than 200$) and repairable options do not exist at the moment. It's either fairphone or nothing. The guy overestimate how bad the fairphone is, it's not the best phone but it's not complete garbage either.

[@randomgamingin144p]

@@TotallyNothing1 no offense but i dont see any reason why youd need the camera based on ur vids

[@allstar7778]

what I like about your channel is honesty that you use AI to answer all the questions and mention it clearly in the video, unlike other channels which copy from AI and then tell it as there own research... just love this. And this is the reason I love your channel.

[@notvixios]

The ad placement was actually genius, making it so there's no need to skip it because it adds context to the video is genius

[@fentanylek]

What did it say? I have youtube revanced and it automatically skipped all commercials in this video

[@1236dxx]

@@fentanylek he ment the sponsorship

[@xybersurfer]

@@fentanylek it was part of the video, where he talked about the Opera browser

[@prplt]

me with sponsorblock 🗿

[@salimxav1er]

@@xybersurfer yea revanced skips even portion of the video that are sponsored, which is too good of a feature. You can obv turn it off tho

[@MeryKeit]

“iCrack” being the name of your phone repair service is wild 😂

[@galgulden]

Did you like you own comment?

[@newheadstart]

Nah 18 other people did, what hurt you tho ​@@galgulden

[@Lord_ofcinder]

I live near icrack they sell vapes and every other shit there. They told me 20 quid for a generic iPhone case.

[@YammoYammamoto]

anyone who uses Apple unironically - needs to be high.

[@Maxify01]

@@galgulden Have a downvote😃

[@redwolf92]

my God, geolocking authorized repair location?! that's beyond Orwellian, mate.

[@trevorhaddox6884]

Even trains are like that now, it's dystopian.

[@zam6877]

Yes, I was surprised at the taint of paranoia Apple gives off

[@argothapro1295]

fuwwy ?

[@Posiman]

And that's not even the worst I heard. Independent shops can only get original Samsung parts when they sign an agreement mandating them to share name, contact information, phone identifier, and customer complaint details of all the Samsung users they serve. And if they find a third-party or aftermarket part in the phone, they have to destroy it. I don't understand how this could be legal.

[@kyorin6526]

I damaged my charging port on my S20 Plus, and I got wildly different quotes for having it repaired. Went in to a random place in the High Street that actually looked a bit dodgy, £30 and done in 30 minutes, well pleased.

[@_A.t.g]

Charging ports are really different quality. I know the ones you talking about they are super poor quality I got them replaced every damn month untill I gave in and got it repaired officially.

[@kyorin6526]

@@_A.t.g This fix was 4 months ago, still working fine so far.

[@strikezrow]

As an engineer, the truth is, if any of these companies cared about repairs at all and weren't making a KILLING on selling you repairs, they could make the phones borderline unbreakable. They could also make the phones easy to take apart and put back together at home. Why don't ALL of these flagship phones have sapphire screens yet? Why not give us a $30 case that is shock-proof? Because that would cut into their bottom line.

[@ThadMiller1]

Sapphire breaks even faster Them...

[@appixx]

@@ThadMiller1bro what? Pretty sure sapphire is superior to normal glass in literally every way

[@ThadMiller1]

@@appixx + scratch resistance - break resistance - transparacy

[@XoLucyna]

@@appixx It nots. Sapphire isnt that strong, If you drop one its going to break but with less cracks but its the same thing you gotta repair anyway.

[@RolandKoller90]

@@appixxfar from the truth buddy. Get into the high end automatic watch world. People smack their Rolexes with little force and it shatters the sapphire easily. The scratch resistance is where sapphire shines.

[@AnudeepKolluri]

Phone repair technician here. Small shops are good at changing screens. Anything else, u are ruining ur phone. In usa, iphone 12 screen costs 30$(generic one) but shops take a 100$ cut on top of it. so the price goes to 130 - 150$. Individual stores were a decent option before iphone 14. U can get repairs under 99$ but recent software updates make it hard for both parties. Most stores are inconsistent with prices. So if you are getting a screen repair, u can bargain the price. And they most likely will go down. Watch out of scammer stores. Some stores offer 2 options, cheaper and original one. First they quote you the high price and wont mention if its original or not. If the consumer doesnt ask, they install cheap screen and cash the rest. Also the warranty they promise is not reliable. They can say whatever they want to not repair if it costs them something. So I recommend get your screen replaced with generic screen if your screen breaks (you wont notice any difference mostly). But if the back is broken, forget it. Either go apple or buy new one.

[@mortgageapprovals8933]

is this an actual issue? I'm confused. I have a thick case. I have dropped my phone a minimum of 150 times in the last 2 years. heights range from 15 cm to 150 cm. Concrete, tiles, hardwood. don't have a crack.

[@niteh4wkk926]

@@mortgageapprovals8933 i had a big case on my phone too but i dropped it face down and it landed on a stone outside and shattered... some people are just unlucky ig

[@mmartel]

​@@mortgageapprovals8933not everyone uses a thick case. In fact most people don't.

[@syntax323]

Ive been in the business for over a decade. The problem is those crap kiosks, and some crap low review shops give most a bad name. Your quote for the iPhone 12 is not accurate. When you say the screen is $30 for generic, always good to note that that is for an aftermarket LCD version. Yes they work fine, most people will not notice difference unless they hold 2 side by side. I have a display showing the difference for all the different versions I offer. They have equal to Apple aftermarket screens that are OLED, but cannot be serialized with Apple, but otherwise identical to OEM. That one is around $70-80. OEM Apple though.... $350 from 'Authorized' Shops. Apple directly is $280. They charge "Authorized" shops $280 for JUST the screen, and the shop obviously has to up the cost to gain SOMETHING. Though, it will be identical repair to Apple directly, that $70 extra you're paying for convenience. Typically get it done in an hour vs the nightmare Apple store. If you are a decent tech, at a good shop you can use the 'Aftermarket' OLED and not get the bs "non-genuine" display message that freaks people out. As for you saying if the back is broken, forget it? Apple or new phone? Huh? Why do you say that? I have laser machine, and I do back glass replacements every day. It's just as good, no difference. The guy in the video I don't think had experience yet with the iPhone 15 series. Most shops pre 15 series would do entire frame assembly if they don't own the laser machine, but the 15 series added replaceable back glass. So that guy did not do his research, and quoted very high for what would be just a piece of glass, not an entire frame, and would take 10 minutes....

[@AnudeepKolluri]

@@syntax323 Good information. About the back, we dont have the laser machine, so the work around we do is to move all the internals of phone A to chassis of another used phone. In this process we have to move every phone internal. This is a tough task and errors are easy to happen and thus my reasoning behind recommendation. Since I never worked with laser machines I guess my information is biased only till iphones 14 series (excluding regular 14)

[@mitchcoppo]

I love the current trend of tech influencers holding the big guys accountable, rather than reviewing crates of Chinese knockoffs. Asking for doing better or risk losing a huge customer base is more effective at getting makers of your favorite products better.

[@bibinoojen]

This doesn't seem to have had an effect though, Apple seems to only have made it more difficult to repair.

[@Jordannn_nope]

you can thank Marcus for it

[@agc2801]

Sadly proper journalism died with KZbin and influencers.

[@minkx8]

I doubt the American ones would do that...

[@oo-xb6gv]

The Chinese phones are literally doing it better than big tech

[@oliverbergfeld1606]

Btw the pairing parts thing has been a standard in the auto industry for years

[@gameknight453]

Well there may be a small case for that, cause you don't want someone to sell you knockoff parts that can fail you and lead to accidents, but this is really flimsy reasoning.

[@ibendover4817]

This racket has to end. Peoples lives, finances, id documents....etc are tied to phones. Not to mention the amount of countries going cashless and using phones primarily for payments. They need to stop making it so difficult and expensive to repair if something goes wrong.... It's so obviously designed to push people into buying new phones.

[@rohan_3128]

We are the problem, expensive phone gets released, people finance that phone even when they know it's expensive

[@NewstatePlayer100]

We in South Asia don't even buy iphones since they cost more for performance and 2000$ for pro Max latest Android are any way repairable

[@NewstatePlayer100]

​@@rohan_3128 i don't know why indians buy it mostly people i have seen are use it for KZbin and Instragram scrolling and nothing more selfie then put the phone in pocket

[@GrumpyGrebo]

Consumers in general need to wise up. We are being exploited everywhere, because people will pay any amount of money for something that they do not need.

[@GeeEee75]

People need to realise that there are other options than buying an iPhone. 🤷‍♀️

[@teejay3250]

You went incredibly easy on Apple in this video. Also to the point that I felt the video legitimatize their anti consumer tactics.

[@1vbAPiYk]

he is a sellout, only idiots dont see it

[@georgeoo]

He has no choice, if he doesn’t, they will ban him from a Apple events and pre releases

[@money_masters]

Exactly, he went really soft. apple made it easier to repair the phone becasue of EU law, not by itself.

[@doctorpanigrahi9975]

He made a Genuine video. You are smart enough to conclude a verdict.

[@fuzelmoosa9375]

So the “cheapest” option is paying 50% of the value of the phone and the option that doesn’t come with any downsides costs 80% of the value of the phone. At this point, just buy another phone or switch to android as much as it pains me to say

[@GeorgeJoubert-id2cv]

Android isn't cheaper - typed on an android

[@cyberrb25]

"cheapest" is more like 35%, not 50%. Phone was 700 bucks and repair was 255. That's 100 off of 50%.

[@Tilb0]

@@GeorgeJoubert-id2cvdepends what you get. You can get an S23 for $350 used and in good condition.

[@Unknown-64209]

@@Tilb0 i got brand new s23 for 599 bucks. best decision over iphone 13 which was costing the same

[@sapphicdisaster8390]

@@GeorgeJoubert-id2cv oh yeah, Android *IS* cheaper. By a big margin. Added the overall better repairability it beats any apple device effortless

[@HKSailing]

Mate, I have worked in broadcasting for 35 years. I have binged on your content the last few days. You are an outstanding host and and your videos are well researched and editing. Well done to you and your team. Signed... Your new number 1 fan

[@RogueRen]

I work in phone repairs at an Apple Certified repair shop. All of this is Apple's fault, they make everything as difficult to repair as possible and set the price of all official parts. Insurance is the only cost-effective way to repair iPhones. Apple's parts pairing does absolutely nothing but be anti consumer, and prevents you from repairing your own phone. There is 0 justification for it. I will say that for older iPhones, 3rd party screens are nearly identical to OEM. The iPhone 15 aftermarket screens are just too new to have many good quality ones yet.

[@BobRossRightHand]

Does absolutely nothing? If I were to buy a used phone it gives me peace of mind knowing it doesn't have some shitty 3rd party LCD screen, battery, cameras etc. It's also part of why stolen iPhones nowadays are pretty useless. Guess once where that 2nd shop gets their original parts from... It may be anti-consumer but it also serves a purpose as with pretty much everything else in this world it's a 2 edged sword

[@RogueRen]

@@BobRossRightHand But if there's no lockout of parts, you can also get a good quality aftermarket screen that is literally indistinguishable from an OEM

[@BobRossRightHand]

@@RogueRen Would be pretty impossible to get a 3rd party screen that can match what Samsung produces. And let's say I'm getting a used 15 Pro, how would I know if the water seal is good? How would I know it's 120hz? How would I know that LTPO works? As I said it's a double edge sword, neither side is perfect but I much rather have it the way it is now than the way it used to be

[@RogueRen]

@@BobRossRightHand I work in repairs. My aftermarket screens for the 13 and older are indistinguishable from an OEM except for the notification. Water resistance should never be relied on in the first place, always assume your device is not sealed and then be pleasantly surprised when it is, and used devices should always be treated with skepticism until you can verify (make sure you can get a refund before you buy).

[@spartanretro]

I do as well. Anytime that we complete a repair, we are required to run a tool that pairs the new screen to the device.

[@dralliteration]

As a fan of Louis Rossmann I thought I was fully aware of the shit apple is doing but this truely shocked me. We need laws for affordable rights to repair

[@aaronsj80]

Lawmakers would probably just come up with something called the "Affordable Repair Act" but instead of making the manufacturers stop with the anti repair practices they would instead make indie repair shops charge less and drive them out of business.

[@f1r3hunt3rz5]

As long as lobbying exists, forget about it.

[@EmilMToft]

Move to Europe where such laws have just passed.

[@mitkothemacedonian]

Nope, this guy is apple's mouthpiece

[@DENVEROUTDOORMAN]

Nope just get a Samsung

[@b_man-25]

Every time I think about getting an Apple product, I realize how absolutely AWFUL their greedy monopoly has become. Because they're doing EVERYTHING in house, and no one else can get access to their software or hardware, they can charge whatever the heck they want, and people have to pay it. Instead of allowing people to repair their phones, they charge exorbitant prices in the hope that people just buy a new phone, which they make more profit on. That's why I laugh every time I hear them talk about their "green efforts" or "eco friendliness". Besides the fact that you don't include a charger anymore, creating more packaging for separate products, the fact that people can't repair their phones and just have to throw them out is TERRIBLE for the environment. I hope that right to repair becomes an enforced standard worldwide, but it doesn't really seem too likely at the moment. We're living in a world of greedy monopolistic mega corporations, and it hurts everyone but them.

[@sesqwe1693]

Very true and with how the Eu likes to pass all kinds of Pro consumer laws, I don't see a good reason for why Europeans can't pressure their representatives into making a law that prohibits these terrible solely profit driven backwards policies that big corporations make such as apple

[@NewstatePlayer100]

​@@sesqwe1693 we south Asians also want what eu do for consumer they should do something on headphone as it is removed even on non ip 68 rated phone

[@nylotical]

Why does Apple lock parts? There’s actually a good reason and it’s unfortunately too good a reason for it to lose in court without major repercussions for iPhone users after changes would be made… THEFT! Thieves know that Apple users are by no means rare, but it’s impossible to unlock an iCloud locked iPhone if the person wants to use the phone with cellular or internet (once it connects to the internet it’d get locked again). However, the thieves can dismantle the phones part by part and sell them on eBay or to repair shops with a significant profit. This is likely why the guy said he doesn’t know where they get their repair parts from, he was likely getting them from stolen phones and lying. There was a huge thief that got caught and did an interview on how he got tons of money by doing similar stuff. Ever see iCloud locked phones on eBay and wonder why anyone would buy them? Probably not, but now you know.

[@mohammadkamran5862]

While I agree with you on being a monopoly is a terrible idea. But Apple having control over every aspect of their products is a good thing. Their products work very Efficiently and work well together. And it helps them provide a more secure service. I can save all my passwords in my Apple keychain cloud and they’re not going anywhere. Plus other security so it’s not a bad thing.

[@MainAccReborned]

♻️ ❌ 💸✅ They going green. Just not the eco way.

[@OdysseyStoriesUntold]

I worked in a phone repair shop for 2 years. The "Apple Original" was apparently perfect original screens, the generic one was apparently an original LCD and a cheaper weaker glass.

[@FoxMcFoxy]

I work for an Apple IRP (Independent Repair Provider) and can tell you lot that repairs with Apple parts are a huge pain in the bum. We actually have to order the parts through Apple GSX and then wire the money directly to Apple within 7 business days. If accounting is too busy or overlooks the transaction request, the order will be canceled. If everything goes smoothly, shipping takes something between 5 to 10 business days. Within that time, the device is not allowed to leave our shop. If it does, Apple is allowed to revoke our IRP status. And on top of that, we don't make nearly as much money as we would with 3rd party parts of the exact same quality (if they existed to begin with). So basically with everything considered, we almost lose money because of the original parts. We would've to charge more than Apple does to cover our costs as we would with non genuine parts. I can only assume, but I think that could be the reason why other repair shops charge more for Apple original repairs. Oh, and that goes for iPhones and MacBooks alike. Additionally as an Apple IRP we're not allowed to perform repairs within the warranty. We have to send them to an Apple Authorized Service Provider for that. Thing is, most AASP here suck, with two to four weeks turnaround time, or simply close because performing repairs for Apple is not profitable enough - even for them.

[@steamerSama]

Apple's policies in this regard is super scummy

[@nadiaplaysgames2550]

i hop you used an alt account as you broke NDA to say this

[@aetherland1883]

The question is why you use Apple

[@Funkteon]

@@nadiaplaysgames2550 No he didn't. He didn't name prices or part numbers or location...

[@ultimsing]

Yup as dystopian as it gets

[@WingmanXTwice]

Man, icrack can just send the phone to official repair store and keep the 50 bucks 😂

[@sunshine3914]

Except there would be a longer wait period.

[@Aspecct08]

That's actually smart lol. The customers would be highly satisfied and more customers would come😂

[@pavelstoianov4375]

@@Aspecct08 Literally what 90% of the third party shops do.

[@chucklanman3315]

A sneaky thing a lot of shops do with their warranty's on receipts, is they use ink to print the receipts that fades over time, so you receipt becomes useless.

[@YouTube_stole_my_handle]

Thermal ink

[@jiswinjoshkp1170]

Just take a photo😅

[@LetsSink]

That's just any shop receipts and one of the downside of thermal prints

[@grahammiller3873]

Speaking as somebody who used to work for an authorized independent Apple retailer and servicer (independent store, but everything on the up-and-up through Apple), Apple is extremely adversarial towards their own official partners. They DO offer some repairs cheaper than they will allow their official service providers to offer. Working with Apple genuinely sucks, and they treat their official partners like absolute garbage, and make it almost impossible for them to operate profitably.

[@RooftopRose079]

I can’t say I’m surprised. I went to a mid-ranked repair shop to ask about a charging issue with a family member’s iPhone 8 and their quote to replace the charging port (without evening looking at the phone) was half the price of the phone! Went back to a less popular local repair place I had used once some years ago. They looked at it for free, informed me the port was just loose, and repaired it for $20. No charging issues since.

[@edwardfletcher7790]

It's, much much harder to replace the port, melt the glue, remove the screen etc, easy to tighten a screw...

[@hiddenequality]

I've worked in two official Android manufacturer repair centers and they don't cost that much to fix. If the cost of a repair hits a certain threshold then they just replace it for you.

[@mmartel]

I just dropped and cracked the screen on my Moto G100 which isn't a premium Apple device - it was $500 when I bought it in 2021. Moto wanted $400 USD to fix it (which of course they're not going to do, they're going to send me a refurbished replacement). So I'm not buying that it's just Apple charging an arm and a leg for repairs. It's that the labor cost to fix stuff isn't usually worth it, and re-warranteeing a device with a water resistant label attached to it is risky (i.e. expensive). Arun's conclusion here is the correct one: Just get a really good case and screen protector and don't end up with a scratched or shattered screen in the first place.

[@thetechrealist]

@@mmartelApple lead the way for other manufacturers to do this so no, you’re unfortunately very wrong…

[@mmartel]

@@thetechrealist If other OEMs wanted to beat Apple, one obvious place would be to undercut them on price. As they often do with the price of their phones. It's laughable that you think they simply copy whatever Apple is charging. But you do you...

[@thetechrealist]

@@mmartel So you’re $500 phone doesn’t exist? Just take a moment to actually think about it… slow down… These big companies are overcharging you, it’s not “just” a conspiracy…

[@mmartel]

@@thetechrealist Bro, you're the one not making sense. I'm not a believer in conspiracies - quite the opposite, I'm a believer in evidence. Suggesting all companies price repairs at whatever Apple charges because it's Apple and they "lead the industry" is not a convincing argument. More likely is a new screen is a $30-40 part regardless of who's installing it, it takes a couple hours of labor to process a device into repair inventory, execute the repair, QA it, then pack and ship the device. It costs money to operate the repair facility, to carry repair inventory, to cover accidental breakages during repairs, and to re-warrantee the device. And it's likely these costs are broadly similar across many OEMs. Therefore the prices of repairs are broadly similar. But don't let any of this get in the way of a good conspiracy.

[@michaelthelizard7056]

I recently waterlogged my S23 Ultra, went to EE who samsung said were the best place to repair it. The guy took one look and said it's not repairable and I should throw it away and claim another one through insurance. Went to a local guy to get the data recovered (which EE said probably won't be possible) and he fixed the entire phone in a few hours.

[@cactus_szn6341]

That's crazy!!

[@cactus_szn6341]

That's crazy!!!

[@dragoonxgamer]

damn

[@funerary]

Android ecosystem vs apple ecosystem. Poors lose 😈

[@HyperVanilo]

@@funerary Crapple fanboy strikes again

[@berndkemmereit8252]

That's why I switched to a Flip Phone. I have the Razor 40 Ultra, the screen is protected as it is a fold, and it fits in the Jeans front pocket easily. I hardly open the phone anymore to be honest as you can do anything on the front screen.

[@dexoutgaming229]

As someone in the repair industry, I implore you to please NEVER call it water PROOFING again (@18:48). It is water RESISTANCE. Your phone has never been and will never be water proof. I cannot tell you how many people have come in and got mad that their phone was unrepairable after they dropped it in water and say "No It'S wAtErPrOoF"

[@dexoutgaming229]

I also want to take the time to agree with you that the repair industry sucks right now. I worked for an authorized Samsung repair center, and the hoops we had to jump through and restrictions on what repairs we could or could not do were a nightmare. While Samsung phones do NOT mess up when you put after market parts on like Apple does, going the official route is an absolute nightmare, and a lot of times Samsung is out of the parts so it is hard to get the parts. With Apple, it is the opposite. There are an abundance of parts out there, but for anyone that uses their phone more than 2 hours a day, you do not want an aftermarket screen as it will ruin about 60-70% of your experience with the device. Tl;dr Get insurance on your phone when you buy it and get those repairs for cheap. Here in the USA, ATT and Verizon will replace screens for free with OEM parts, and if it gets more damaged than that they will overnight you a replacement for less than an out of pocket repair, and give you 7 days to transfer data and send the broken one back.

[@extreme123dz]

This need to be pinned!

[@LightSaber12345]

They are waterproof. I've used mine in swimming pools without any issues.

[@dexoutgaming229]

@@LightSaber12345 Come back to this message when your phone stops turning on 😂

[@Coliflower185]

@@LightSaber12345 they are not waterproof, nothing is waterproof.

[@kajjobachris3106]

In my lovely country Uganda, you leave the guy repairing your phone, even for 10 minutes, you might get another fake phone instead.

[@BAC_Clips]

Damn

[@Valuable_vivek]

😂😂

[@jbt-phones]

Oh wow. That must be heartbreaking. Sure it's not that bad😂😞

[@kajjobachris3106]

@@jbt-phones It is, we know specific buildings we never take our phones to😂

[@Hakuna_Matata2025]

Why dont the iCrack shop accept the phone, pay Apple to repair it then charge the owner of the phone more than they paid to Apple?

[@chrism2279]

Apple check ownership of the phone. They won't believe Ian Crack breaks hundreds of iPhones every month.

[@j.rhysdavies1816]

@@chrism2279 I mean his name is Mr Crack, so...

[@dhgmrz17]

@@chrism2279 That's why you send in the IPhones under different names, like Ian Breaks, Ian Smash and Ian Scratch.

[@ebubeawachie]

​@@dhgmrz17 he just said that they check ownership. Didn't you get that?

[@q1q2q23]

@@ebubeawachie epic whoooosh

[@Paul-Richman]

I owned a one-man cellphone repair shop from 2010 to 2016 and personally fixed over 16,000 iPhones (3G - 6). I saw the writing on the wall when Apple mated the iPhone 5s home button to the motherboard. The most I ever charged to replace a screen was $149 for an iPhone 4s. Since I preferred to stay in the $100 range, I started waiting six months before fixing the new iPhones because the after-market parts were cheaper by then. Most of my peers have left the repair business because fixing phones has become too expensive and challenging.

[@WRLDOfSad]

5:44 he got bird flu 💀 salmonella

[@Kevin-k8l2z]

The Walking 🐓

[@Someone-zn4dh]

I burst out laughting

[@btgjuhku]

@@Someone-zn4dhsamee😭

[@Toyie]

I bet, the green phone is no longer an OLED screen but an LCD screen instead. Thats why viewing angles are trash and the screen is more darker.

[@pjaypender1009]

Upside being LCD will be less power hungry.

[@vayush08]

@@pjaypender1009I believe OLED are less power hungry than LCD

[@raawesome3851]

@@pjaypender1009 Not really, it depends.

[@Jordannn_nope]

​@@pjaypender1009 OLED is more power efficient, when you watch something black on an ips, it darkens it, but OLED just turns off the pixel completely, also there's a massive difference, both in viewing angle and money efficiency.

[@Cerasvemoguci]

LCD is 100% more power hungry considering the product was designed and optimised in the first place to work with an OLED screen. And yes the green version has a worse display and thats why it costs a fraction of the OLED display.

[@untildwn]

In my country the situation is worse. No company is officially present here. They give you two choices either choose the fake part or the original part at twice the price, in the end they just put the same fake part.

[@OfficialGuyman]

Which country?

[@davelaymon6282]

​@@OfficialGuymanthe same country of "Borat".😂

[@Jakartaguy]

Indonesia?

[@АндрійБ-д2г]

Russia…

[@untildwn]

@@OfficialGuyman iran

[@MemeLord-lx5xb]

As someone who works in mobile device repair industry, I can confirm: repair industry is mostly a scam. Like, repair fees are very high, personally I'm priced at 90€/hour, and while it's true some devices take an hour or longer to repair, 80% of them are repairable within 30 minutes. But the big problem of why repairs are generally that expensive is ridiculous price on parts. Original parts are stupid expensive, even for non Apple products. Like, a screen for Honeywell Eda51 mobile computer that's very popular and is widely used in industrial applications is about 150€. The device itself usually goes for 500€, but very, and I mean very commonly can be had for 300€ or less, especially for companies that sign contracts with Honeywell. But if you need to replace something like the main board, that's 275€ for just that part, not including reinstalling of software, OS, change of IMEI, SN and other data with proprietary and very, very heavily regulated software you have to purchase a license for, and you also have to be certified to perform such operations. A certification you have to pay for, which includes buying very specific and very expensive tools that manufacturer requires for repairs, even if cheap screwdrivers would do, and "special" training, that in any normal world could be found on google or youtube in like 5 minutes. All of that is expensive, and costs are passed down to customers. When it comes to some other stuff, like phones and such, OEM parts are ridiculously pricey, like screen for Samsung S24 Ultra is about 260€ for bezel-less version, or around 370€ for full one with bezel, and that's before labor. Full screen replacement is like 40% to 50% of the phone's entire cost. And the funny thing is, you know full well it costs Samsung maybe 20 bucks to actually manufacture the screen in one of them factories.

[@harvmathh]

Holy yap

[@Red0re]

First 10 seconds was brutal 💀

[@O999BIGFOOT]

fr😭😭

[@Mr_Mtb454]

fr

[@ayberos788]

😂

[@Atim_Gaming]

Actually

[@YourOfflineNow]

Fr bro

[@onirem4973]

I've been repairing phones for years. All of this has been normal, from the different screen qualities to Apple being the biggest ripoff imaginable while being notoriously difficult to work with

[@richsalazme]

I still find it crazy that Apple went out of their way to include a detection software for the hardware. Just to make sure people are using parts they made. Shows how greedy they really are. They already bought the phone! It is theirs! How about just let people decide if they want to get a genuine parts or not.

[@Roko-jb5hl]

The excuse they make is, it deters theft. People can steal iPhones and even if they’re locked, they can sell them for parts. Still, phones should be repairable and cheaply so.

[@asuprem3307]

Its to authenticate the parts and prevent phone shops or people who steal phones from cutting up phones for parts to resell it. It’s the same reason why almost all car manufacturers lock and serialises car parts to prevent theft. That’s why a stolen iPhone is almost valueless, because nothing can really be done with it. But I do agree doing so is killing the genuine repair market.

[@ibobeko4309]

Even when you have genuine apple devices, that does not work. If you have 2 identical iphones you cant interchange the parts, you will get constant pop message message every minute that is not genuine.

[@commander_fu6457]

And sadly most people don't even care or think about these things. So it will probably become worse and worse.

[@pvshka]

@@commander_fu6457 even worse, people support these practices

[@jaysoncox8]

Story time, I got a refurbished iPhone 7 years ago from Verizon, something happened internally and then I went to apple to repair it, they opened it up and they said that Verizon gave me a phone with a non apple licensed part inside of it and I just had to get a new phone all together because it was unusable and the warranty was void the moment I bought it from Verizon. So because of that I now just don’t trust refurbished phones as a whole.

[@Professor_Giggles]

I remember fixing the iPhone 5c, switching out my sisters screen for my broken screen. It was easy to repair back then. A few months ago, I bought a Sony Xperia Play on eBay and switched out the screen for my broke version. Also easy. New iPhones suck for repairs.

[@milosstojanovic4623]

Sony Xperia Play, god damn thats 15 years old phone xD How is that even working, phones i have can not even turn on because battery is done and done xD

[@BB-ed4om]

That seems like a lot of trouble but if you like to tinker it might be fun.

[@Professor_Giggles]

@@BB-ed4om Thanks yeah I enjoy the tinkering of the different products so it was cool time and really cool to play my old emulator saves with Pokémon and dragon ballz legacy of goku 2. Haven’t tried the new iPhones yet though

[@ChristopherAndersonPirate]

The last time I went to get my phone repaired was for my iPhone 6s Plus and they glued a piece inside of the phone, so a year or two later when I went to Apple to get my battery replaced, they told me that somebody repairing the phone had glued something inside so they just said we’ll give you a new phone because someone screwed up this job. I think they thought that someone at Apple had screwed up the job because they just gave me a new phone instead of replacing the battery for the exact same price as the cheap battery replacement at that time which I think was only $50. This was years ago when the iPhone 8 was the newest iPhone, so I think the repairs were much cheaper because now it is stupid expensive.

[@fujster]

The difference here is that they had massive lawsuits for the iphone 6, 6s, 6s plus etc, because the batteries were proven to be forcibly lowered overtime by apple, so they were extremely generous in cases of apple iphone 6s repairs, and even offered them for free. Proof of what CAN be done.

[@jeanclaudethedarklord6205]

Big man finally brought this up! THANK YOU! The world needs more coverage of this, Louis cant do it alone

[@mr_b_hhc]

Absolutely - people need to stop buying these products because as one of my mentors said "What you walk past, you accept".

[@nicholascartledge451]

Love the fact I looked around and ended up at the same eMobile shop there actually not to bad for what offer love watching ur vids very insightful

[@sirjonsmithiii992]

I feel like an old man, but I am going to say it anyway: i am tired of everything breaking all the time. And it is harder and harder to fix things. Add to that, they keep making things cheaper and easier to break. Add to that, they are getting rid of buttons and adding more screens. (Get off my lawn!)

[@peterd788]

I bought an iPhone 15 in the Apple Store and bought the screen protector which Apple applied. I had to wait 25 minutes for my appointment to buy the phone. Before I left the store I noticed there were a number of dead pixels on the screen. I immediately approached the salesperson and pointed this out. She made an appointment with a "genius" and he spent 45 minutes doing tests. I told him that I hadn't actually left the store and couldn't I just get another one. He agreed that it was still under warranty and said I should come back in 90 minutes after the screen had been replaced.

[@TransnamedAlice]

"Ah, a completely new phone! Wait here so we can... uh... change the whole fucking screen?"

[@Abilimarvellous]

This is such a detailed video… As a Nigerian who’s been a long time subscriber to your channel, I’m so happy you made this… I had an IPhone XR I took from my cousin that suffered a broken back, she tried to fix the back with a local repair shop and the mf cut off power to the phone, we had thought it was dead until she gave me and I fixed it with another repair guy, however I was left with a messy looking back and few months later, small light rain splashes Face ID was gone and I couldn’t do nothing…. Sold it off and got the iPhone 12 (supposedly UK used) a term for 2nd hand phones shipped from abroad… Just this year a drink spilled on the IPhone 12 and Face ID now doesn’t work, for a phone that is supposed to be water and dust resistant. Until now I have shrugged off the urge to open the phone up, who knows if the last owner did same… Here in Nigeria, no support, no tech helpline, the public purchases these phone enmasse and Apple just dumps shit and shit on us, IPhones cost an arm and a leg and if not for the video camera as a creator, I’d be pi**ing on them. Terrible…. You could put an armored case and a rhino shield screen protector only for a droplet of water to stop your phone from responding… who do we call?

[@peteradeosun6736]

Saka Tinubu 😁

[@AceChina]

Dude at that point just buy a Xiaomi or Vivo. Their cameras are great or even better than an iPhones' if you buy a flagship. That headache is not worth your time.

[@Abilimarvellous]

@@peteradeosun6736 😂😂😂

[@Abilimarvellous]

@@AceChina I used the RN10pro for about 2 years before I sold it off, phone never gave me any issue that was my 3rd redmi device. Admittedly, I haven’t bought a brand new IPhone myself, but the story is not different from people around me who have.

[@thetechrealist]

There’s no point in buying from a premium brand in a 3rd world country Especially if you don’t have the cash to buy it brand new… It’s unfortunate that big brands don’t care about the small customers

[@Drummer55]

Interesting that you're doing a video on the circus known as iPhone repair, while you're using a Samsung S24 Ultra. I love it!

[@JxH]

4:23 Regarding Apple, "...they're very clever." Hey, you spelled 'sleezy' wrong.

[@magicmanchloe]

16:12 it’s not for security. They lock you out even if you use a genuine Face ID parts which actually forces you to use after market Face ID parts that support programming to spoof the original face is module serial number.

[@floodx4947]

That 'Middle' repair option that you were looking for does exist. It is the actual, HONEST, independent repair shop. You can expect to pay a little more than at Apple, but you can usually get your phone fixed the same day, or next day. On older devices, there are legitimately good, aftermarket screens. For the 15, there isn't. You either get crap aftermarket (that is really only suitable for a carrier trade in), or you get an OEM screen pulled from another iPhone. The big problem is finding the honest shop. Customers don't really want to hear the truth. They want to hear that they can get it done in half the time, for half the price, yet get 100% of the quality. And that just doesn't exist, at least not on the current devices.

[@houdini8194]

He really rick rolled us within the first minute of the video, THAT'S THE MAN WHO I SUBSCRIBED TO ATTA BOY 👍

[@tommiewan8206]

My phone survived being robbed at gunpoint, tossed out of a running car, sitting in a ditch for a night, found by a guy walking a dog, turned into and examined by the police, and returned to me by the detective. The secret, a genuinely good phone case, and that's why phone makers don't include them in the box. No damage to the phone and I'm still using the same broken case a year later. Cases are just so much cheaper than repairs.

[@Jacknzyeah]

But that's not the point, is it? The answer to Apples repair market monopoly is not "just don't break it, duh!"

[@zeenxdownz]

your phone needs a therapist after this lol

[@Iamzogia]

as somebody who's worked in phone repair since 2017, its very difficult to ensure repair quality. Apple doesn't make any of their parts available to non-authorized shops, so all parts have to be harvested from other used iPhones. So for 3rd party shops, official parts are super expensive and hard to find

[@OcRefrig]

That's the problem right there !!! Apple NOT letting u buy parts. That's criminal !!! Anybody should be able to buy parts !!!

[@MegaChickenPunch]

You literally can buy repair parts and borrow repair tools from Apple in EU.

[@inaraoftyria3878]

So, a little insight. I work as a repair tech for a corporate chain of repair shops (I work in a franchised location, however). We are able to do certified apple repairs with genuine parts, but it does tend to be more expensive than Apple, because, since we have to purchase our parts from them, they set those part prices pretty high. To come out making any money or even just breaking even on repairs when things like labor are taken into account, there's not a single modern iphone I can do a genuine screen on for less than $300. Pro and pro max variants are usually around $400. Aftermarket screens can be hit or miss. For older phones there are really good quality options (12 and older, though the base 13 and 14 models also have decent aftermarkets. For the Pro and Pro Max of the 13 and 14 all of the aftermarket screens I've seen have been...garbage), but newer ones, especially the pro and pro max variants, it's a 25/75 in favor of a terrible quality screen. Back glass is more complicated because all phones 13 and older (and the 14 Pro/Pro Max, because they only made the base and Plus with modular back glass for some reason) require full housing replacements, or the cheaper and really terrible laser rear glass removal process which has a chance to completely brick your phone, even if done "correctly", so the repair is incredibly time consuming and expensive. Our shop is a Samsung and Google partner so we only use OEM parts for all of those repairs, and those are also fairly expensive, but the devices as a whole are significantly more modular and repairable. Pretty much every part can be replaced (though, as their repair partners, we do have testing requirements they have to pass post repair, which is sometimes a bit time consuming, but also better for the customer because it guarantees repair quality). Apple is the only company pairing all of their parts to their phones, and in some cases it's understandable, but in others (like the flash, for instance) it's clearly just a tactic to make sure all repair revenue is funneled through apple, if they offer than specific repair at all. If not, they still get your money - they sell you another phone.

[@sunshine3914]

You’ve answered all my questions… except, how would I know whether or not they used genuine parts to fix my phone?

[@seyalcops]

Fellow repair tech here. You hit it right on the nail. Hope this comment gets more likes cause most people will assume that shops are charging outrageous prices for a newer model phone when parts are very expensive to get

[@seyalcops]

@@sunshine3914if it’s an iPhone, if you have an “unknown part” notification in the settings then it’s non genuine part

[@inaraoftyria3878]

​@sunshine3914 you get a pop-up warning the first time you turn on the phone post repair, and a pretty permanent notification in your settings telling you the part isn't genuine

[@inaraoftyria3878]

​​@@seyalcops I figured someone had to say it. To get an iPhone 15 pro max OEM display in stock at my store, we have to pay $360. The 14 PM is the same. The price for the repair isn't $430 just for giggles, and I feel like there should be transparency so customers understand what's really going on.

[@Matthew_Cashew]

17:56 I'm Not Joking, This Is The Most Calm Fan I Ever Seen Meeting Their Favorite KZbinr.

[@bradclapp4022]

I worked for a small computer shop that fixed all kinds of computers and did residential and small medium business support. For this instance getting parts was not to hard for most things but the shop owner was a snake oil sales man ripping people off with labor cost and inflating part cost. Also he bought refurbished parts and sold them as "new." I have also watched enough Louis Rossman to know companies like apple can also be the snake oil sales man. There is a video he posted where a Mac books backlight was out. The problem was a damaged display connection cable having a bent contention pin. Apple stated they needed to replace the laptop motherboard and it was half the cost of the laptop. Louis seen the bent the pin and bent it back. Gave the Mac book back to the customer at no cost recommending to replace the $20 cable. In other words for me for any repairs(electronics, Home, Auto,etc...) I am skeptical on who to trust. I like to look into the repairing things so I know what I am getting into if I do it myself or have someone else do it.

[@DrAnime_zAcKr0w33]

Bloody hell, mad respect to you. I always take good care of my phone and used it for 5-6 years. And seeing you just crack 3 iPhone just like that to make the public more knowledgeable about this is so effing amazing. Just thank you 😊

[@myscreen2urs]

I tried to replace my screen on my old iPhone 4S years ago and it did not go well. During disassembly, I couldn't get past this one screw that just seemed to be seized in. Then upon reassembly, the solder to the charging port broke and that was game over. I tried to find a shop that would fix it it, but nobody wanted to touch it for some reason. Now I'm a happy android user

[@Reelix]

As an Android user I've disassembled and re-assembled my phone a coupla times, as well as gotten a spare $50 replacement battery after about 6 years. Phone still works perfectly (Running Lineage).

[@rileywilliams5763]

Most customers are wanting older devices repaired. I work for a repair shop. Most common is an iPhone 11. And almost none of them care about the aftermarket display message. But I am in the process of figuring out a workaround. To unbind the parts and pair aftermarket ones. We have a wholesaler that sells us quality parts. So no worry about crappy parts.

[@HydetheRapper]

The second guy you contacted is the kind of guy I want. Straight forward, no BS, and hustles. He has the kind of business that grows because you do good work cheap and people tell other people.

[@Metalshark100]

he's got hustle but he's essentially a con man. free screen protector came chipped. said same quality as apple but clearly lied. Granted most average people won't notice this or may not care tbf but those are probably the type of people he's aiming for and not the techy people.

[@HydetheRapper]

@@Metalshark100 Yeah, having seen the results, I am unimpressed. Based on the analysis of the repair options at the end, it seems that some of that is on Apple making it difficult to use 3rd party parts, but it still isn’t great. I wonder what the result would be with a more open Android phone where you can find 3rd party parts?

[@Zulwind]

Dude I've been following you since 200k subs or something.. I've always loved how genuine you are, and how kind your energy always is. Its soothing, literally all of your videos are like that. You seem like a truly cool person.

[@tekeagle2136]

When buying a Samsung S23 Ultra on a "budget", I decided to go the used and "janky" route. $550 for the 512GB on e-bay and $200 for a screen that the buyer said had a minor transparent defect in the bottom-left corner. There was no guarantee for anything to work out, especially with fake S23 Ultras and generic LCD screens out there. However, they did go well. The phone was in perfect condition other than the bottom third of the screen destroyed. The replacement screen surprisingly had no defect. After repairing it myself, it was exactly like I had bought the phone for $1400 (back in August 2023). No hardware locks, and no repair issues, even though it was my first time replacing parts on a phone.

[@aniruddhaiyengar8788]

Lmao.

[@Awesomejustinj]

As a Computer Technician, I can say that devices from 10 years ago are SO different from devices today. But even back then, screens were expensive for the newest devices. And 15 years ago, a lot of soldering was required, and surprisingly, phones are much more modular today. Because technicians need to be trained on the newest devices, and the nature of the abilities and size of our modern devices (much more is packed into a smaller area) it's understandable why the newest phones are expensive to fix. I can say from experience, apple has never been technician friendly. But that has as much to do with security as it does making legitimate repair difficult.

[@Jonicei]

Because Huawei had an temporary discount for a battery replacement, I bought that for 24,90 €. I then contacted customer support, that I also needed a replacement for the charge socket. They told me I could send it in, they would do both things and I would pay for the charge socket after the repair. I actually never got a bill for that, so it was quite a cheap procedure. That was in January 2023. Great quality of the work as far as I can tell. Did take about 2 weeks though.

[@maggot1234]

nice, sucks to be someone who buys cRapplle lol

[@gabepoudret603]

So glad i've never bought or owned any Apple products. Their business practices are horrendous this should literally be illegal. We need our right to repair

[@FrozenDung]

No doubt the EU will have to do this too

[@ianvincent5069]

I lived in Nottingham for 12 years but had to move for work last year this video is a brilliant nostalgia hit of Nottingham i miss it great city

[@goodnessfx2475]

In Nigeria, the repairers would replace the screen and True Tone will still work. The display information won’t show. Bathe back glass is a piece of cake.

[@jbt-phones]

Thank you for this. Exactly what we've been saying.💯 We're a phone company and we do hardware repairs. Truth is, I was wondering why the cheapest repair option didn't add the true tone to the screen. Though the part of the resolution and response time of the cheap screen option is true, that back glass repair wasn't glassing(permit me😂) We don't have the glue all over the place like the result in the video

[@isostrife]

I've been working repair for 5 years and the issue is the cost of the parts, currently buying a premium 15 pro max screen with a provider that offers warranty is $490 US dollars, thats just the part cost, its pretty ridiculous

[@madjoubah6549]

Apple has become too greedy

[@granturquhart743]

Enjoyed the vid, but I do have to point out that there are middle of the road options even for the newer models. High-quality aftermarket parts take 1-2 years to come out following a phones release - in the meantime my shop offers a moderately used "original pull" screen as a middle of the road option and they're quite popular. Last thing, just because some shops have poor workmanship and don't use original apple seals doesn't mean that all do.

[@drex5160]

*iPhone "Fixed the title for you" - Chad Android User 🗿

[@PrivateLZG]

Thank You

[@HotTakeAndy]

Smoothest most convincing ad placement and presentation ever.

[@mrabdoplayer1339]

Fans:Would you lose Arun:Nah I'd RickRoll

[@zenitsua9670]

Throughout heaven and earth i alone am the rickrolled one

[@zyanchuah]

always bet on rick astley with this treasure i summon stand proud, you are strong edit: are you mrwhosetheboss because you rickroll, or you rickroll because you are mrwhosetheboss

[@TotallyNothing1]

My parents said that if I hit 750 subscribers by my birthday they would buy me a professional camera for recording! Pls guys I'm literally begging you!

[@DaBaseBallZ]

Jujutsu Kaisen refrences are starting to compete with the Jojo refrences

[@noweebatall5520]

In Eurpoe, the EU recently passed the right-to-repair-bill that obligates businesses to repair for free within warranty

[@AssumedTiger]

Same exact thing happening to the car industry too! Genuine parts are so expensive

[@sali-ali]

But unlike phones, 3rd party parts for cars are usually even better than the oem's.

[@AssumedTiger]

@@sali-ali Its things like sensors and electrical parts

[@CeciliaMichaelis]

I have a theory as to why the prices for the second store are so large - Apple is selling the parts to them for the same price (or close to the same price) that they would give them to you if they were doing the repair, so they can keep the same markup on the part and make the same amount of money. However, this means that the repair places that are not directly affiliated with Apple but want to use authentic Apple parts have to charge the consumer more money in order to make any profit off of the repair and to pay their staff. This is what results in the middle option being more expensive than going to Apple. Apple wants to have all the control, and forcing repair shops to buy the parts from them at the same price (or close to the same price) they would sell the repair to you for means that Apple gets to keep more of the money and also keep control over their product.

[@PlatosPunk]

iPhone 13 Pro Max: has update. Camera now no longer recognized as “official part.” No fix. Never worked on it or anything

[@gandiikovec6436]

:DDD truly an Apple moment

[@pantherent.1689]

Your dedication to put different color wallpapers on each iphone according to price is absolutely appreciable. Great work ❤

[@Orthgnl]

I didn't even notice the sponsorship at first. Not over the top. Love it.

[@iphonepunker]

One of the major issues with third party’s is water proofing most do not replace or reuse the screen gaskets which can easier let liquid into the devices

[@JIFAN7886]

17:57 this guy saved your reputation.. i was wondering why is no one recognising you 😂😂

[@AndreyMakarov-i7h]

He looks a bit to similar to other englishmen

[@AlexandreG]

He talked witha bunch of Indians and no one recognised him. They are not very patriotic tech people

[@nimbo138]

It's actually better if no one recognizes you. That's like the bad part of fame when everyone wants to take a selfie with you when you're going grocery shopping or something

[@nothing0062]

He's a bloke on KZbin. Why would you think the wider populous would recognise him?

[@motorcyclerescuer]

I gave up on apple years ago once they were caught out slowing down older phones to make you buy new ones. I've never gone back.

[@davidolowe6473]

I was about to comment that im surprised you went to various stores and weren't recognized by anyone... until I reached 17:53

[@dishebhsharma1]

Your services are so expensive 😢

[@mickinetsystems]

I appreciate the effort and time you took to make this great video. Cheers mate