Do You Know What A Deposit REALLY Is? Client vs. Stylist Convo

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[@elmyragates]

You are not wrong. If she's a regular client then, she understands your policy very well. She was indeed in the wrong.

[@Strawberryfreeze3000]

FACTSSSS! And esp if this was her first time !!!! Gurl this stylist these days act like they are God gift to hair …like when they got their licensed it’s the end of all …TF!

[@acclaimedhousecleaning7555]

Instead of calling a Deposit, refer to it as a Scheduling/Booking Fee.

[@Brownmahfun]

DEADASS!

[@coreattathurston288]

Yes,That's a Great idea! I'm going to use that, too!! 😊

[@hitmusicsociety]

yea change the wording to make it easier fo you.

[@temekafarmer1462]

I agree with what you said to her and how you handled the situation. (No explanation was needed) I probably would’ve sent it back too but no longer serviced her. The $35 doesn’t compare to her losing you as a stylist. There’s not many out here that can truly do an amazing silk press. You are definitely one of the best.

[@danneyxxx6614]

Same

[@ari333]

If I may be so bold; people do understand what a deposit is, and how it works. If you make an allowance for one everyone will run you in circles. In the words of my late Father, "Business is Business."

[@tisham913]

Yes!

[@LivingInTheShade]

She did understand your policy, I wish you hadn't refunded her. If this happens again do not refund because you are setting a precedent if you do it for one person you have to do it for the other. Of course she knew PayPal wouldn't refund, they don't give out free money. I wouldn't service that client and wouldn't accept PayPal deposits cash or bank transfers only.

[@Ashley.688.]

I recently went to a new stylist to get my hair braided. I read and re read the policy, lol. If I'm putting money down on it, it's on my schedule, and I'm looking forward to it. I will not forget and more importantly I will do my best to be there. She was childish about it and u were more than nice to settle it by giving it back. My husband is a barber so I more than understand where y'all are coming from so I really try to keep my appointments.

[@angeldiannah8306]

I get it but I honestly don’t agree with non refundable refunds because life happens and most of my experiences with several stylist is that they are never on time! Never! Hell I be wanting to charge them a deposit for making me sit for so long

[@tiffanymcdaniels5652]

That part rite there .

[@officialsyddinpretty]

Unfortunately, time is non-refundable so if you can’t afford to lose $35. You aren’t financially positioned to be getting your hair done.

[@officialsyddinpretty]

I will say that I transfer my deposits and I think deposits should be transferred within a reasonable period of time

[@darygal64]

Wanna know why we wait? Cuz the person before you was “running late” 😂😂😂

[@ardithc.6412]

Janay, you have a business to run, and you were correct the first time around not returning her $35 fee. It's your policy and everyone knows she did read the fine print of your policy. And yes she was wrong. I would definitely block her from trying to book appointments with me again! 😆😅🤣😂

[@lny_143]

you run a business and deposits are good to have on your behave . you’re the one who buys the products , hair , whatever you do for your business. your deposit price is great too btw ! you run a business girl

[@MonCheriLynn]

This is why I don’t let other people do my hair anymore. All that drama over $35. We would hurt each other over $35. Sheeshhhh

[@Danajanene]

Right same here....I do it myself. I haven't been to the salon in forever...I didn't even know people are paying deposits....lol

[@MonCheriLynn]

@@Danajanene me neither.

[@daisywaizy4139]

Girl I just go to the old school stylists who will wash, condition, cut and style your hair for $100 or less and can actually help your hair grow!

[@Strawberryfreeze3000]

Facts !!! These stylist is a whole mess these days …I’m def learning how to do my own hair …bc the drama , the attitude and treating their customers like crap is sad …no understanding…rather keep someone $35 than coming to an agreement for the next time ….wity this stylist you can’t make no mistakes … or she keeping ya coins ….this stylist bet not ever be late , mess up on a part ect ….smg

[@sielexo]

the customer was wrong. period. she’s been making appointments with you since 2021?!?! she knew what it was. you were willing to work with her and she still back-doored you on paypal? like girl bye. what loyalty is that? smh

[@robertwhite5757]

That part!!!

[@deerei3584]

Thank you for sharing this story. A specific time was booked for this person, which means nobody else can have that time slot. You as a business owner dont have time to call and ask people to come in sooner, and likely clients are not going to call you daily to see if there are any cancellations. Might I suggest, on your booking sight, to have a check box for your policy. This way they have to check the box before booking the appiintment, to ensure they understand, the refund is non-negotiable and non-refundable.

[@corvettebibbs8955]

You made the rules and clients must follow the rules and regulations. My stylist has the same rules and she may give a little leeway to her clients that have been coming to her for years. You aren’t wrong love

[@154angel154]

PLEASE hear me out Guys, Janay is an ABSOLUTE DOLL!!! I purchased shears and flatirons from you, and when there was an issue with the irons, you replaced and sent my money back! I don't like that that was done, and a stylist/client relationship was jeopardized over $35 FREAKIN DOLLARS!!! You are one of the two hair health and silk press GOATs (Deeper than Hair as well) in these YT streets!!! Unbelievable!!!

[@BOZO_00]

Yessss!! 100% . Both Janay & Deeper than Hair is truly fantastic you’re spot on with that. really the only 2 people i’ll take every word they say on YT❤

[@oldmanjohnsonsfarm9715]

@@BOZO_00 Same here! Love them both!!

[@Kat_Beezy]

I love both of those ladies too!

[@ecatheatre86]

Is it ME or is it YOU? 😂 Chile, when she knocked on your door for services and SHE couldn't comply to her own schedule, that's on HER. It was the excuses for me. I've been a loyal customer. I'm not about to miss class for just a hair appointment. Your books were filled so I was hoping you'd slide me in. And then it was the PayPal complaint/ response!!!!!! Little girl, like really?!?!?!?!? Is this the same type of individual who buys " as-is", " clearance", " discontinued stock" and personal hygiene products and expects a refund or exchange!!!!???? Is the lack of respect about gender, race and beauty professionals? Cuz, Imma say, what Imma say,; the pricing gap between similar services and protocols at " other" folks beauty salons is fabulously outrageous aka lucrative. And certain groups of folks show up and show out aka spend all their coins at the Gucci, Prada, LV and the like and don't squeal a bit, but expect to nickle and dime other folks. Please DO NOT PERMIT HER TO BOOK you again. Nuff said. No anger just business. ❤❤❤❤❤❤❤❤❤❤❤

[@154angel154]

Yeah, she would would have to get the 👢!!! I didn't appreciate the underhanded tactic of n utilizing PayPal to get $35! Cheers to her Future FRIED tresses!!!

[@westcoastcali703]

@ecatheatre86....PERIOD!!!! 💯

[@jadesmith7983]

You said it ALL!💯

[@Msspinnerb8]

You are the boss. You were 💯 correct.

[@anais950]

I didn't know they did deposits, but I haven't been to a beautician for a while.

[@Ms.HoneyH]

That's crazy.

[@shanicesloane04]

I saw that you was booked completely, and I was hoping to get a slot, but girl knowing me, I will move mountains too get to my damn appointment lol 😂 especially when you are a high demand hair stylist, girl my ass will be there period lol 😂

[@jacquelone]

Great open discussion! I’m with you because I ran a photography business so I know! Keeping things straight forward is best. As a client I always read & understand the policy before booking.

[@misslynn8]

Your Absolutely in the RIGHT Honestly she shouldn’t have gotten the refund back because it’s a deposit and it wasn’t right for her to basically take the money back because she wasn’t responsible. I would sincerely think about allowing this client to schedule again like you said this isn’t the first time and this is YOUR business. Don’t change your Policy for nobody keep it the way YOU want it.

[@lexi4matl]

It sounds like she just needed the money and decided to cancel to get a refund.

[@TheDivaIsIntheDetails]

If your policy is on your website. They chose your location knowing how far your shop is located. She forgot about her appointment and will just have to take an L. The whole point of the deposit system protects the Stylist from failed appointments. I wouldn't allow her to book in tbe future since she filed the claim

[@106andie]

You’re in the right, honestly I would’ve given her the $35 and denied her the service. I’ve gotten hair services done with people that have more severe poilicies like 50% of Full service and non refundable. The thing is it if you let it slide for her then you have to let it slide for others , Idk if I’m making sense lol… If she cancels again tell her do to her silk press herself or go to Supercuts ❤

[@vonv7751]

No disrespect Nay but as beautiful as your craft is at the end of the day it’s a business and for me I just wouldn’t accept anymore appointments for her. You keep standing by your policy. ❤

[@aprildenice4635]

I agree with you totally, common sense, Time is Money and rules are made to be followed, like you said this is a business you got a family to feed an to provide for, I feel she shouldn’t be allowed to book anymore, her lost!!! just my opinion but to each its own 🤷🏾‍♀️

[@EvetteUniqueRobinson]

I agree with you 100%…it’s about respecting your time and time is money. Deposits are necessary for people just like this. Doctor offices, dentist offices, nail techs, massage clinics etc all have the same deposit type stuff. You’re weren’t in the wrong. She knew when she made the appointment that she had school and classes etc that’s beyond the point. Schedule your appointments around your life and stick to them or lose the deposit point blank period.

[@keishaw3825]

You were correct in your thinking. Regardless of what she had going on, she booked the appt. I do think you need to add to your site, if not already there, of a rebooking time frame and deposit not being refunded if the time frame of rebooking is not met. I don't know why she didn't realize that you have to respond to the dispute. Amazing job, as always, on the hair ❤

[@sweetie33300]

Well, young lady, here's the thing. It's all about R-E-S-P-E-C-T. You went over, and beyond for your client, a very kind gesture on your part. In the first place women everywhere are blessed, "IF" they can get your hands in their heads. Those are some anointed hands that SHOULD NOT be taken for granted. Be blessed beautiful. ❤❤🎉😊

[@Pauletterenee331]

It’s your policy she was completely aware. She should not be able to book any longer. Business is business this is your lively hood.

[@maryjeanedwards55]

J, This too will shall pass. Some doctor's have deposit appointments, and say not refundable. Be firm about your policy, you're running a business. I'm glad to hear that the deposit goes towards services. Great. Thanks sistah. Take care. ❤️🌹

[@peace2u962]

Janay, I admire your talent and professionalism. You are correct in your handling of this situation and please don’t change or revise your policy as it is clear and fair. It sounds like she has a Sense of Entitlement and in the past circumvented your policy by booking directly with you. ❤️

[@perrinfelder6577]

I agree with you TOTALLY, you were not in the wrong, I do however disagree with that price for all that beautiful work you do. I’m from NY and you can’t even get a bun on yo head for less than 100 let alone all that God craftsmanship . Amazing as always

[@smokeyfan]

I feel the client was mostly wrong (like 90%) and Janay, you were wrong (10%). Hear me out, I think you are too rigid in your business model. Most deposits at most modern salons are indeed transferable (at least once); she gave a week's notice so it's not like she attempted to cancel at the last minute. I also think it is a bit unrealistic to expect your clients to be to their appt on time, to the minute. Sometimes traffic will get in the way and you'll be 5-10 minutes late (as long as it's not a chronic thing, some leeway can be afforded). I understand you feel that they chose to book with you so they should adhere to your rules (which I theoretically agree with) but please also be reasonable. People aren't machines and sometimes ish happens. I know you feel like there is no justification at any time to miss a scheduled appointment but life happens. The client prioritized her education (as she should); I also understand her not remembering her upcoming appt. Depending on how far in advance she booked the appointment and how stressful/hectic her life is, it is easy to forget as something comparatively low priority like a hair appointment. Again as long as it's not a chronic thing (I heard you say she has canceled before which is where I take pause), I do think you can offer refunds or transfer deposits on a case by case basis. But, at the end of thr day, it is YOUR business so you make the rules; I just implore you see the other side of things.

[@michellesmith3516]

Bottom line you have standard for your business. You were not wrong. 🥰

[@Nettie724]

You were absolutely right. It’s business.

[@kristinafriendly702]

I feel you love I'm a stylist myself the deposit is to make sure for the day a client books you get paid wether they cancel or not cause prohaps you do cancel now I've lost money an time when some else could have booked it's very rare clients cancel the day before or couple days in advance usually it's day of or they never show it's still love but I love deposit cause if I pay my money I'm coming at most ima be a lil late but I'm communicating the whole time

[@lny_143]

customer need to accept the consequences ! facts ! no need for you to give deposit back unless it’s your fault . not your fault that you’re booked . she’s just not gonna have her hair done or she needs to go somewhere else !!!

[@iversondeondra4]

It goes both ways. This is why I stop going to stylist who charge deposits/service fees because of these types of situations. Life happens and the stylist doesn't care they're all about $. Yes you're running a business but if a client reaches out to you well in advance about an upcoming appointment there should be some type of understanding to reschedule or whatever needs to be done. That way you both win at the end of the day. Please note there's times when the stylist is late or cancels the appointment and the client can't do ish about but reschedule or hope she can get a refund. Ijs

[@bfactality1797]

Some people are inconsiderate of others and will try and alter your business to their needs regardless of what's in writing.

[@chocolatecoils8200]

Girl bye you were completely right. I would’ve have sent that shit back. And she wouldn’t be able to book with me anymore. Literally any appointment you make says here’s a deposit fee or cancel at fee or time frames. And there are ways to reschedule. That’s not your fault. Next time I would’ve sent her a message saying something like I have strict policies set in place and regarding your deposit which is made to prep text me when a customer cannot follow through with the policy rules on my website. Etc etc and not have responded to any more messages cause nah

[@lovehair7]

I live in newport news and everyone in the Hampton roads 7 cities knows about tunnel/bridge traffic! So whenever I had a job, appointment or meeting with friends in va beach, Norfolk or Chesapeake you always leave early

[@shanicesloane04]

My eyelash tech has a cancellation fee!! And I cancelled at the last minute due to death in my family, and she has always been nice to me and take care of me, but she does have a business, she said look you cancelled at the last minute, I have no one to fill your slot, and she charged my card for 135.00 and I was shocked but I didn’t want to lose her because of how great she was, I told her I was sorry and I paid her and rebooked my appointment!!! 🤷🏽‍♀️

[@chocolateaudacity7643]

That's not even a cancelation fee, that's just paying for the service without the service. Lol.

[@shanicesloane04]

@@chocolateaudacity7643 it’s a cancellation fee, it was 30% of my service which was 275 and it’s on her website!!!

[@ms-behaving]

I’m glad you like your lash tech, but it seems awful that the service wasn’t rescheduled without an additional charge, especially for a death in the immediate family. I would hope a service provider could make an allowance and reschedule your appointment.

[@elenam9435]

Thats way too much. That should've been waived or you could've been charged $35 to $50. Seems like she was trying to get back at you for the cancellation. You have a death in your family, she could've just rescheduled you.

[@shanicesloane04]

@@elenam9435 I said that at first, but it is what it is!!! 🤷🏽‍♀️

[@Deelux214]

They understand, they just don’t care and want their money back. I am also a business owner and 70% of customers want us to make exceptions for them.

[@Misskalilovely2]

I work in Labor Law, and Contracts run the world; once you agree to the terms, that's just it. It's scary to continually see the lack of accountability and self-awareness.😮‍💨

[@kenyabutts3592]

HER HAIR IS GORGEOUS PER USUAL JANAY!!! GEEZUSS LOL. 💕💕🥰🥰

[@AshyiaRenee]

I literally only watch and never comment but I had to comment on this one! First off, do these convos more often! You were not wrong, I am a kitchen stylist with no deposit required and ppl will def keep taking advantage time after time! I had one lady that would cancel probably 80% of her appts. BLOCKED! She probably came 3/10 of the times she was supposed to come. But I probably would have did what you did and gave it back but you shouldn’t have to! It’s always going to be that one person. It’s annoying that ppl don’t respect your time! She could have easily cancelled in time to get it back.

[@kdbrown6694]

I agree too that you are running a business and have policies for a reason. It's the client's responsibility to read and understand them. I've never scheduled an appointment yet. Do you send out an appointment reminder email the day before along with the NO REFUND HIGHLIGHTED? If not, maybe something to consider..

[@kat118]

At least you're willing to transfer the deposit if the appointments are made before the 15th that's more than most businesses would do right there! Hopefully I understood everything correctly..lol. But I agree with you!

[@donnielindon-em6du]

You did a beautiful job on doing hair have a good day.

[@reginagordon4246]

That was your client’s fault and she’s inconsiderate. The way she handled that was selfish. So that’s her fault not yours. I have an understanding about deposits. However I’m not a fan of them. It’s nothing personal against the entrepreneur but I don’t like having my card on file with different businesses. I’ve been a victim of fraud and it just makes me nervous. Also I’ve done deposits in the past and a couple stylist’s did a crappy job on my hair I was so irritated. I’ve had stylists show of 10-20 minutes late but will charge you a fee if you’re 10-15 minutes late. I go back and forth with my feeling about it. Nay your fine. She’s was wrong and I know it makes you feel some sort of way. To me it comes down to respecting your rules and your time.

[@sieda5123]

I definitely agree with you. You did everything right.

[@ari333]

Her hair is gorgeous also!

[@user-wv5sv2se5m]

Janay you did the right thing a policy is a policy but you also did the right things buy giving back her deposit to make her feel better because like you said you are a good person and god will bless you for your lost💵💵💵 amen

[@chanikamcclinton1146]

You did an excellent job as usual. No, you was not wrong.

[@35tshone]

Yea I had a client that was always late or canceled or changed the date and time so I totally understand!! When I was doing hair there was no put down a deposit, it was like just sit and wait so I get it!!! Make sure you protect yourself.

[@SavedByGraceThroughFaith99]

You’re right. I could see if it was like an emergency emergency, then still, I wouldn’t even ask for the $35. The only reason I would expect a deposit back if the beautician had an emergency & couldn’t do my hair.

[@AminaPhilosophy]

You were fair. ❤

[@jonathanspencer8628]

Fabulous!🤓

[@rhoshondapowell4401]

Hunny, I didn't get through the entire video before I had to comment. Listen, you are running a busssssinessss. Stick to your policy, never waiver. Imma say it again!! STICK TO YOUR POLICY because it doesn't matter what she had to do, this is your time!! Your time and your appointments are to do be respected just as much as them damn classes and whatever else she had going on. Now, she being loyal, the thing she should've said was hey girl I'm gonna have to cancel I know I won't get my disposit back but it's cool. I run a bakery out of my house and I require a deposit annnnnd you have to pay in full for your cake 2 weeks before I do it. Because, I deliver quality work just as you do quality hair. I've been following you for a while a couple of years. I use to do PayPal and I had a customer just one, to fo the same thing to me. So I switched over to cash app. I just don't like how PayPal returns funds without doing a thorough investigation. But don't change your standards of your policy. That's your time and you have prepared to do her hair which means you have alloted for materials products etc. That app that she made the appointment through isn't free, I'm sure you have to pay for that setup. So no ma'am stick to your policy. My invoice has on there, just as yours, NO REFUNDS ON DEPOSITS, NO EXCEPTIONS, DONT EVEN ASK. I tell them quick I ain't got time, go play with somebody else✌🏽✌🏽

[@jzs3348]

Absolutely you have valid reasons for how you conduct your business however, consider loosing a person as a client for good if you’re not willing to work with them especially because beauty specialists of all walks charge a lot more than in the past. Just something to consider. I am starting my career in the industry and I know I will have to confront the same things.

[@rhondamorgan1]

I totally agree with you because she was aware of your policies! Being that it was a week notice I would have just rescheduled her for when I had an appointment available. If she had done this before then that’s different. I am a stylist and I understand totally.

[@Niecy1109]

You are totally correct!!!! You are running a business ! And for her to open a case with PayPal, was undermining! You are right!!!

[@cyndinniwest5827]

Gurlll you are the bomb💥 (janay mickels)

[@hereforit2347]

Every appointment needs to be arrived at on time. People cannot make exceptions just because you and your client kee-kee and are cool. Your time and money are just as important as a dentist’s or a job interviewer’s. Even more so because the person on a job interview panel is getting paid by the hour. And *no one* is going to use traffic and distance as an excuse for not arriving to a job interview on time. If people don’t make it a point to read your policies and rules that’s not your problem. If they have questions they should ask. I think many people don’t take hair appointments as seriously as they might an appointment with a doctor or the Dean at their child’s school. They really don’t take into account that for *you,* it’s just as important because it’s your livelihood; every missed appointment is missed pay that you may not be able to recover. 🥰

[@LifewFaatimahTamia]

Janay………..your a STYLIST!!!!! Point blank period! You have a business to run. She definitely read your policy and probably knew your policy, seeing she has been a on again off again customer since 2021. She just wanted her way and for you to accommodate her schedule. No, that would never happen and you loose out on your quote of what you expect to make and so forth when things like this occur. I do understand why you gave her the $35 back and you wanted to be done and over with with the whole situation. But she was WRONG. I also agree with you when you stated these stylist and there 4 page letter sites with all that jazz and rules and regulations. Let’s just keep it simple and run a lovely hairstylist business. You know you my girl. I love your heat protectant and product recommendations. Go GIRL!!!!!

[@rachellegoodwin4868]

I get it thank you for explaining that I'm here in California my salon that I go to doesn't ask me for a deposit but I get what you're saying. I have experience with a daycare provider where it didn't matter you had to pay for that week because I understand it's her income.

[@stephaniecannon410]

After listening to you make your case I fully understand what works for you. Regardless if that makes it something that's comfortable for others. And perhaps, if this is an ongoing possibility to happen and or problem with a few of your clients then perhaps have them watch a video like this beforehand of a reenactment. Play ongoing reenactment videos while they wait in the lobby for their turn. And if, they have any questions encourage them to email you at their convenience.

[@Kimberly.Nesmith]

You were not wrong. Your policies are there for a reason. I'd be mindful of the use of the word deposit as opposed to retainer. By law, deposits are refundable based on the state you're in. Again, I feel you are correct and should keep the funds because 1) that is your policy & 2) the space has been taken from another potential client. However, check your state and possibly update the wording to say you require a non-refundable retainer.

[@NickiNicole]

As a stylist myself I feel like you aren’t in the wrong and when you make your policy stand on it. Clients get irritated with stylist (any kind) for having rules and a policy but it’s to have an understanding and to protect ourselves.. to ask for a deposit back from a stylist that policy states they are non refundable is crazy 🥴

[@aphrahreed5426]

Hey janay!!! ❤ No I don't think you were wrong, I think the client should have simply read the policy and understood it, that's how you run your business. You are so sweet.

[@moniqueaustin6431]

Dag one of the best stylist on this platform ❤

[@beautybychelly6783]

You are not wrong and you have it in your policy. If they were going to the doctor and had to schedule an appointment and they couldn’t make it they would have to abide by that policy too. You were not wrong.

[@takiawilliams791]

Yeah… stylist need to understand what a deposit is and the laws around a “deposit” in your state. A disclosure that its none refundable may not CYA. JMO.

[@EasyIILove]

Hi Janay! I have a cake business and deposits are not refunded and I don't think your wrong. My deposits are 50 percent of the total cost. I do let people transfer for another open date. Your policy is your policy! ❤ much love from vabch❤

[@leonaharris6849]

People are so wrapped up in themselves that they really don't care about. Delaying people or being late or being inconsiderate or just changing their d*** mind. I'm glad your policies are the way they are

[@Hairbyjaydelatrice]

Your totally right girl! I used to give in to clients here and there because they were “loyal” and I’ve lost money over the years. I stand on my policy now for sure. I don’t charge late fees either. Too much work and complicates policies lol. Love your work!

[@classyladyamm]

You were not in the wrong. Ive been doing hair for 18 years and the bottom line is some of us are just to nice. Its business, she read and agreed to the policy. I am someone who allows things to slide but ive noticed it caused me to be completely ran over. Dont make me defend something you read and agreed too. I feel bad stylist have mad it so hard for the good stylist. Im personally doing a lot of revamping business bc dealing with things like this especially with a client you know is super frustrating.

[@shellyb.8387]

Glad you gave back the money. That's too much drama for $35

[@peoplestam]

I agree with no refund. Does your policy say deposits are not transferrable? I would have let her select another appointment. Deposits are very common these days. I live in South Jersey and go to a Salon in Brooklyn (2hr) commute. They require 50% deposit of service. There is another salon who charges a 35 deposit no matter what service you are getting. I agree with deposits. I agree with the simplicity of your policy... I had a situation where I paid a full deposit because I made the appointment like a 2days before and the stylist was called out. I was upset because the stylist did not make reasonable efforts to speak to me regarding the cancelation. She said she left a message but I didn't get it. So Here I'm rushing to to get to the salon texting the owner letting her know I'm stuck in traffic. I get 15 minutes away from the salon only to receive a reply from the owner that the stylist was not in. I was upset. I filed a claim to get my money back right away with Amex for the simple fact that I was not properly notice of the cancelation. I feel that if you are going to charge deposit and can not provide the service on the day that was scheduled, the stylist need to make direct contact with the client or perhaps have someone from the Salon help you make contact if you can not do it (due to a medical emergency etc). Needless to say, thay incident did not ruin my relationship with thr owner of the salon and I still receive services there.

[@casandrawise7964]

Hi Janay, I love your channel and content. As for your situation that occurred, given what you shared, you were all the way right and fair. We have three generations of hair stylists in our family, and they all agree you were on point with How you handled it. Blessings and peace to you, your family, your subscribers , and clients your ❤. Keep ip the great work! Casandra

[@rhondabeard7012]

Ain’t no misunderstanding and me personally I wouldn’t have refunded her the deposit!!!

[@Suwalashes]

As a stylist myself I would make an exception to refund only if the client were to cancel at least 24 hours in advance. If it was a same day cancellation then no she wouldn’t be entitled to her money back because that is an inconvenience on her part.

[@deirdrethompson4508]

Never post rules then adjust for some people. This will set you up for a lawsuit. Business is business. Stores have policies that are rock solid and they never change for anyone. You must follow the guidelines you put in place and stay TRUE TO YOURSELF. People will try you in the hair industry all the time. The weather conditions, traffic, sitters, school, etc. Their personal lives have nothing to do with your business. Because you wanted others opinion, this means it made you feel undervalued and this should never happen. Update your policy and hold everyone accountable. You will never please everyone, but most importantly you must please yourself. Your skills/talents you must value. I remember once a client wanted a refund because her husband messed up her hair and she couldn’t understand why she couldn’t get her money back. Protect your time and mental well being. Hair clients can be the worst when you know your business is strong. Booked mainly your standing return clients first. Don’t waste your time on those who come once every two months or longer. Your time is valuable.

[@jennifersneed2655]

I feel you handled it as a professional. It’s a business and you have to cover yourself like you said. I used to feel a type of way about deposits but now I’m used to it. It secures my appointments and it helps with my total when the service is done. So I take it as a win win!!! But question when you have to reschedule do you have to pay another deposit or does that deposit transfer to the new appointment date??

[@JanayMickles]

Thank you! And it would transfer

[@mika6516]

You were 100% in the right. They need to respect your time.

[@danneyxxx6614]

It’s a business and u have to stick with the policies u have set into place. Being too nice has gotten me used way too many times. And I also wouldn’t deal with her anymore

[@birdiesbloomz]

You are not wrong. She’s not ignorant to the process. In the future list it as a Non Refundable Booking Fee.

[@deedeemccall7693]

Beautiful hair

[@lbennaugh]

My stylist increased his deposits to $50 per booking. The way he get my hair together, I don't have a problem 🙃

[@KiaMuha]

I personally don’t believe in non-refundable deposits so I just don’t book if that’s part of the policy because life does happen and I do think a week is more than a reasonable heads up . The only reason I feel like she was wrong is because your policy does state there’s no refund at all and she proceeded to book and not respect it .

[@mssyee6764]

Bad customer! Too many red flags to keep her!!! If you let it go, it won’t be long before she’ll be trying to get the price down! You have a business to run!!!

[@Januarycap]

Well all money ain't good money let me just say this. But the fact that she's a customer of yours and in my mind if she came to you more than three to four times you kind of know her and away so I wouldn't have gave her a hard time about the money. And I have a business but I cook for people. So when I'm selling my dinners and different things people pay me to cash a PayPal or cash but you do have to pay for your order up front before I make it so I have some people who want come pick the order up that day they normally put it in the fridge for them is communication but I always kind of work with my regular customers

[@Brownmahfun]

You are right buuuuut maybe need more or exact detail in your description of the rules online and on paper or/and in person, LIKE (For new and "long term" clients "absolutely" no return refunds for any reason if appt is missed) in all caps and highlighted. Also may sure certain rules are visible in your shop. In every business there are exceptions to the rules to keep the peace and you have to know who the scammers are like Judge Judy.

[@shayshaydahippie]

U are correct this time you sound about right

[@alexisonthebeat2438]

The only thing would be confusing is that despot is transferable. BUT I only within the month. But I think they should be non refundable and non transferable. You know the rules don’t like them don’t book with me.

[@kiki1965]

This was messy from the start. I guess I would've given her deposit back but she would never be booked ever again. Then when you mentioned that she filed a complaint, now I'd be pissed for sure. So folks do understand, but they'll try the bull 💩 anyway. Go over your policy and tweak it severely so there is no misunderstanding whatsoever. Get out of your head and think like your average consumer. Some are very manipulative. Sorry this happened to you.. Business Is Business... Wow 🤬

[@sheilaw1983]

You were not wrong at all. She should have just taken the L. I had to cancel on my stylist because I got braids and forgot that I had an appointment coming up for a trim. She rescheduled me but since I canceled last minute, I to pay a fee. It's clearly listed on the website so it wasn't a big deal to me. Maybe sis was really hurting for that $35 but business is business.🤷🏾‍♀️

[@sweetie33300]

I told you once, I'll tell you again, i wish there was a thousand of you to go around. ❤❤

[@AngelicStorm]

Business is business,

[@JenFindsGems]

Hi Janay! Do you remember which Kenra product you used on Her hair before curling it? You have a few in your Amazon store so I just wanted to grab the right one. Thank you so much!!