Japan Snippets - Customer Centric Automation

[@rashmikamkar987]

Japan has taught me the best definition of a "Customer"! RECEIVER is the CUSTOMER! So everything has to be... or rather must be customer centric. This coupled with the right amount of technology , AI/ML, Industry 4.0 etc. at right time and only where necessary can do magic and this gives birth to customer centric automation ! Try it out. It works wonders. Thank you Dr G for the unique opportunity and learning experience in Japan!!

[@DrG720214]

Thank you Rashmi for the very apt comment. You have captured the soul of Japan - Customer Centricity.

[@basiljolly7242]

Clearly shown the importance of properly planned automation at any level, and even the smallest change which makes the customers happy and convenient is proper automation. Thank you sir and team for providing this exposure.

[@DrG720214]

Thank you, Basil. Yes indeed, the automation must come as customer centric.

[@tanyamahajan7570]

Excellent explanation with great references . Thank you for sharing sir

[@DrG720214]

Thank you Tanya. It is a fleeting glance at Japan - a source of infinite learning.

[@tinavinayak9240]

Thank you Sir for explaining such a relevant topic of automation that too customer centric to us!

[@DrG720214]

Thank you Tina.

[@gokulnavale18]

Superb Technology & Excellent Explanation..!!!

[@DrG720214]

Thank you for your appreciative comment.

[@pratikkolhe4516]

Thank you @Dr G for Amazing new video. Only because of you I could witness a great country “Japan”. I must say that this country not only human but machines also follows customers centric processes. Thank you Dr g

[@DrG720214]

Thank you, Pratik. Your observatoin is correct. Japan offers the perfect mix of human centered automation.

[@shwetawasan3185]

Such an interesting video.It shows that automation doesnt have to be complex always. All the examples were explained clearly and were easy to understand.

[@DrG720214]

Thank you, Shweta. Khushboo and Rashmi were alert to capturing these moments during their first visit to the impreesive country - Japan. So we could capture easy to understand examples.

[@priyanknema8114]

Customer centric approach is the best approach - the experiences shown in this video are wonderful...thank you Sir for sharing this video with us - Priyank Nema - BD

[@DrG720214]

Thank you, Priyank.

[@madhumitakulkarni9843]

Industry 4.0 and how ! The references are great Sir! Thank you so much for sharing.

[@DrG720214]

Madhumita, thank you very much for your appreciative comment. When Khushboo, Rashmi and I visited Japan in 2019 during Diwali, we wondered if we could bring some great aspects of Japan with a meaning behind them. Most videos about Japan are from the American point if view are are portrayed rather as funny or just unusual things because they can't catch the cultural underpinning. It was my 42 visit and I was so happy these two thought of presenting bits of Japan differently. You may also find some nice clips in our other video on Kaizen.

[@DrG720214]

Kaizen Truths and Myths - kzbin.info/www/bejne/jKjXk4ukr6qKqqM

[@DrG720214]

I do cordially invite you to visit Japan. It's not just another country. It is like a different PLANET! The human-human and human-machine and machine- machine interactions are amazing and a source of great learning. It is simply a game changer. God bless you. Dr G

[@madhumitakulkarni9843]

Am surely joining you the next time you travel Sir , just to witness this wholesome experience 😋 Till then I hope you are safe and sound and taking care of yourself in Mumbai!

[@DrG720214]

I will be very happy to visit Japan with you. Great.

[@krishnaagarwal8701]

Thank you so much sir for such an amazing video to make us realise how important the customer is😊

[@DrG720214]

Thank you Krishna. Khushboo and Rashmi helped a lot by capturing some great moments.

[@ajithshivkumar1528]

Knowing and appreciating the application of a technology in day to day life is the real way to do more and more innovations !! Thanks again for an awesome video Dr.G !!

[@DrG720214]

Thank you, Ajith. Yes innovations that benefit the customer benefit everybody usually.

[@FreshPerspectivesWithBharat]

This video is so cool 👌🏻 reliving japan and its ingenuity! I recently visited Germany which many claim is at par or even better than Japan. But I can confidently say that Japan is miles & miles ahead in terms of people & processes.

[@DrG720214]

So true Bharat.Japan beats every country hollow in the human centricity of the automation. Thank for adding your experience from Germany.

[@akakarun8]

Happy Sir, thanks for the video. Need advice. I want to do Black Belt course. Which institute is better?. Thanks in advance

[@DrG720214]

Thank you Arun Kumar. Unfortunately, I do not really know which would be the best institute to do a Black Belt course from. You may like to look at the technique of Differential Diagnosis, which is a beyond black belt level technique. I have a video on it in this channel. It can be easily found under Problem Diagnosis. Shain techniques and technique laid down by Kepner and Tregoe - this one in my video are the world's most powerful problem solving techniques.

[@vaibhavmurkute3558]

This makes me wonder, what's the meaning of automation if it's not customer centric? Not much! Thank you for sharing the video with us sir, we'd never be able to get a glimpse of all this otherwise.

[@DrG720214]

Welcome

[@shubham7916]

your videos comes after long durations, you should make more frequent.

[@DrG720214]

Thank you Shubham. Yes, we shall make an effort to put up videos with greater frequency. One will come up in Mid MArch for sure with some shots from Japn, since we are visiting there.