I've Sold My Lotus Evora. Here's Why.

[@Buck3366]

No excuse for the lack of a courtesy vehicle. When my car went in for warranty work on a dented panel ( done before purchase and agreed to fix by dealer) they had non available so the service manager gave me his own car for a week! Things like that stick with you.

[@Fee.1]

buck3366 well just remember that the managers car was intended to be used for customers to begin with and when not needed they can grab one until needed, so while he could’ve been a dick, he did what he was supposed to not so much above and beyond, these days I guess that is praise-worthy nonetheless

[@GFWilliamsnet]

As a current owner, I totally agree with your points and they reflect both my experience and the experiences of other owners. I think the lack of curtesy cars when there's major failures is really shocking and sums the company up. I want to see Lotus improve, but they really don't seem to care about their customers at all. And like you, I've influenced quite a few people into buying a Lotus, but they really just don't care.

[@iainmackenzie3704]

Lotus should employ a customer service 'fixer'in to sort stuff out. He be a busy person mind you!

[@JayEmmOnCars]

They have customer service people but don't give them any resources!

[@paneraiferrari829]

Are you going to pay for that? Everything costs money mate

[@skrads]

Welcome to the club of previous Lotus owners. I experienced bad service in the USA too until not even any dealerships around me even existed anymore. I love Porsche now. Lotus makes great cars but poor post sales support.

[@JayEmmOnCars]

Porsche aren't perfect but Lotus could learn a few lessons from them

[@kaioser]

skrads i agree i was accused by a lotus rep of damaging my own car. I dont do work at the dealership anymore, closest dealership is 209 miles away.

[@swansmeister]

If you are all stupid enough to go to an expensive local dealer who on top gives bad service also thats on you, I never had any trouble in service with my Lotus, never ever and it's cheap as fuck also. Bunch of wankers.

[@DAN007thefoxx1]

I try to do all my own work on a car or at least at home for that very reason. I have a 1st generation Ford Mustang and had some (not from the Ford dealer obviously) bad experiences with a local transmission shop when it started leaking very badly. I always wanted to do a Tremmec T5 swap into it (its an automatic) and now Im also considering upgrades to the ignition system and a new carburator to resolve fuel/air issues. But yeah, all dealerships will gouge you on services.

[@swansmeister]

@Daniel Caine love you 2 baby.

[@palethorpe01]

Alpine lied too. They claimed their A110 Premiere Edition has a kerb weight of 1103kg, but when Evo Magazine put their test car on the scales it weighed even less at 1094kg.

[@johnnyboy1586]

Preposterous !!

[@benzinapaul7416]

And this sums up why people don't buy Lotus, I had better service from Alfa dealers with my 4C

[@JayEmmOnCars]

Caterham got the British Leyland parts bin. Lotus got the Ford/GM ones

[@andycorkhill6883]

Yes but you had a 4C so they had to do something to make you feel special :)

[@samyb2834]

I had great service at the Alfa dealer for my 4C.

[@RobertKarlBerta]

Owned my 2015 4c since new. Not a single problem and dealers (3 in my part of Michigan) have all been very good. Sadly Lotus no longer sold in US...but while an Exige 6 cylinder would be neat, past experience and reputation would be concerns. Here in US the 4C has proven to be reliable and bullet proof on track. With minor suspension tweaks and better tires (P stock tires emphasize tramming) they can be quite the track weapon. Previously owned a 1970 ALFA dueto bought new snd kept over 40 years. Also a 67 ALFA GTV SCCA road racer that was raced a couple of years. Have owned lots of cars from all countries but only ALFA stays in garage a long time.

[@Rick1984FL]

@@RobertKarlBerta I’m four months late but what? Lotus is absolutely sold in the USA. Sure they lack a huge dealer network but there are even a few near you. One of the most well known is in Indianapolis. Look at the evora gt a car created just for the North American market by Lotus.

[@MillerCorner]

Sad to see her go, but VERY much understandable, mate! Big props for naming and shaming those deserving of it! Here's to the awesomeness of the Evora and what it's meant and been for you! (Also, it's now a dream car of mine directly because of you ;) )

[@SmeekPeek]

I had an S2 Exige S240 for 2 years and drove it like a madman. 0 issues. Well... I had a broken foglight because I went 155😂 The most reliable car i've had.

[@Little6]

Love my S2 Exige as well. Sold my E30 M3 to buy the Lotus and never looked back.

[@DimiGem]

how does speed break foglight?

[@SmeekPeek]

@@DimiGem Rocks

[@AWMJoeyjoejoe]

On a track I assume? 😉

[@funkyhouseman]

I've just sold mine, I miss it as it has been replaced by an i8 which is a different beast all together (still good but less intense!) I purchased my 400 via lotus Silverstone which helped as they're nice people and are very much customer first. As per your comments on dealers, jct600 for a car like this is not a good mix, they have issues with porkers aswell so it isn't isolated. It also baffles me how they risk annoying a guy who started a video blog series on lotus due to the purchase of this car! If I ran the dealer you'd be treated like a loss leader to allow me to showcase what the dealer/brand could do, it's amazing arrogance that they would short change you when you have 20k subs. I hope you enjoy the new car I'll be sticking around!

[@JayEmmOnCars]

Thanks for your support Richard

[@Dave.S.TT600]

You may as well have bought a Camry then.

[@moneyparhar]

U bought overpriced Prius with 3 cylinder

[@Senna-xi1gr]

I8 , thought u liked cars?. Would rather have a wheelchair or scooter.

[@resnonverba137]

Your openness is refreshing and I hope all goes well with your new purchase. I look forward to seeing what it is.

[@gustinn3509]

I've been following you since the start. You're a big reason why I chose to buy my own Lotus Evora 400 a year ago... Now in the past year, I have only put 2k miles on it... yet I have been to the dealership for repairs FIVE TIMES!! There is a quality control issue and I've never felt fully 'comfortable' with the car. As far as dealers.. my local dealer in San Diego is an absolute joke... they are inept, clueless and really don't give a rats ass about Lotus... so I drive 100 miles away to Irvine to have my car serviced. I also have never, not once, heard from Lotus or a dealer about anything anytime... it's like they just want your money and to get rid of you. All this being said... it is a fun car to drive, very unique and gets lots of eyeballs...

[@Jdalio5]

Do you still own the car? Have the problems been sorted out yet? If you ever want to sell the car I'm looking for one.

[@gustinn3509]

@@Jdalio5 LOL - you must be a gluton for punishment, asking me to sell you the car after telling you all of my issues....lol Nope, don;t have it... the transmission went out and instead of paying 5k to repair it, I sold it that day to the dealer.... Horrible car.

[@Fluterra]

Lotus makes really great cars. I had an Elise SC and loved it. The problem, at least here in Canada, is a lack of supply. Cars are sitting unsold on lots in the USA, but they cannot be shipped to Canada, where there are maybe 3 cars in stock for the whole country!

[@tonygomez6076]

I love the cars

[@brianhimmelman420]

That changed 2020 .... tons of cars in Canada now sitting and overpriced

[@Jonnym96]

Honestly I have nothing good to say about JCT600. I have only experienced them through Porsche and I find them extremely rude. They think they are something special. They have such a bad attitude. I wish I could use another franchise for Porsche to get my car serviced at but all that are near to me are JCT. And it’s sad to see the lotus go, it sounded terrific!!

[@Jonnym96]

Also jct are a bunch of liars. The number of times they have tried to rip me off... 😡🤬

[@matthpotte]

I wouldn’t want to put my experiences with them in the public domain, wouldn’t ever use them again for anything is all I can say, and thats with nearly 20 years of dealings. Thier sales team are fantastic, top notch..... then.... well....

[@Toby_the_Glen]

Did Lotus realise that you were expecting superstar treatment for buying a car?

[@JayEmmOnCars]

I was expecting normal person treatment - ie. If my car breaks I expect a courtesy car

[@benzinapaul7416]

And they supported Seb Dellanney..........

[@paulaheaven1]

Seb who?

[@Steven-eb5op]

Seb best car vlogger

[@THESHADOW97139]

@@Steven-eb5op pffffffffffff

[@phatmanc7078]

and he has the most annoying voice on you tube i just cannot listen to him

[@BERTVVANHORCK]

To me it has always been the dream car. This damning report should lead to a very public Lotus apology to you, whilst at the same time committing to a courtesy cars guarantee for "under warranty" repairs, an improved customer desk, improved customer relations including pro active new-car clients activities and publications and a quality control system for their dealers. I think if they do not do this a video like this will be result in a major (further) drop in sales for the foreseeable future. I am amazed they have not responded yet. Also this must be infuriating to many of the Lotus staff, it cannot be very motivating for all those excellent engineers to see their customer service department kill off so publicly all their good work? Jay, please post a new video if they do respond, your video is exceptionally valuable for prospective buyers. Finally can you disclose your sale price? It may help people contemplating buying a second hand Lotus (if they still dare....) Thx for the video!

[@JayEmmOnCars]

Hi Bert Unfortunately I do not think Lotus will pay any attention to this video, but it is clear from the comments which dealers care and which do not. The sale price of the car is a private matter but all I will say is they hold their money well

[@tolgarupture]

I don’t doubt any of the things you’ve stated here but have you approached lotus or the dealership for a response? It would have been good to hear their side of the story.

[@weeheavy]

Sorry to hear you comments about the selling Dealer,I can add that my local Dealer Murray now Leven Lotus sell quite a few down south and would rate the customer service as the best. On my second Evora from them.

[@brianmessemer2973]

Understood. I've enjoyed many of your Evora videos over the past 2 years. Best of luck with the next chapter of your channel and your new car. Of course I haven't unsubscribed! It's about the person and the style, more than just the car.

[@JayEmmOnCars]

Thanks Brian

[@tillyfoxtrotter]

Pro tip: See this wispy bearded gent waddling up to your dealership turn the 'Open' sign to Closed pronto. Trust me it will be business well worth losing.

[@ziplepingouin1186]

I've been watching your vids since you had 500 subscribers... I came to this channel because of the Evora, and me being a fan of Lotus, it was great to see first hand experience when purchasing a new lotus and the excitement that goes with it... Anyway I will stick around due to your great videos...Keep rocking

[@JayEmmOnCars]

I really appreciate it!

[@itinensanzen]

Buy a Lexus LFA, a Camry TRD Pro or at least a Honda Accord 2.0T. You wont be disappointed.

[@brucemorris6728]

Have a 380 Cup and weighed it at c 1190 kg with me in it. Kerb weight of 1105kg looks spot on.

[@BPLeroyLotusEvora]

Thank you JayEmm! I’m a very happy 2012 Lotus Evora S driver. But my dealer is from heaven: Thierry Verhiest, Ostend, Belgium. Makes all the difference!

[@prosyramos3648]

i own a lotus Evora sport with 17000euro of extra, i bought it with Thierry in ostend and i am happy with their service !!

[@stevenhearnden6103]

The sad fact today is that dealers are not interested in cash, too interested in flogging finance and pcp plans to idiot punters. 😕

[@danielthomas2621]

Wow !!! really didn't expect that James, thought she was a keeper, but I can see your point for sure... and after all the great content and entertainment you have given me I will not be unsubscribing at all ,in fact looking forward to up and coming adventures and new cars .. cheers mate 😀😀😀

[@tomindenver1331]

Lotus cars are big-time emotional experiences, much more so than other cars. I totally get that bad experiences with a dealer are amplified when tied to a car like this. I hope whatever you drive next brings you as much joy, but with a much better dealer interaction!

[@gregorysmall3378]

Thanks for sharing your thoughts , I do not think i will be buying a Lotus ,

[@sidsnot7927]

Back in the 70s if you drove Lotus then you fixed it on Sunday to drive it on Monday. These days owners are poofs more concerned with topping up their after shave than their oil and wouldnt fix a car for fear of chipping their nail varnish. If you cant be bothered to learn and keep a runabout for when your car needs work then you deserve all you get. FSH and warranty systems are designed to rip you off and stabilise dealers work load/ annual accounts NOT keep your car in tip top condition. Missing stamps in the book lead to sleepless nights about work that wouldnt have been done anyway. Wake up, man up, smell the coffee and get real.

[@AutoShorts3]

Damn... I was gonna get Evora 400 in the U.S. now I gotta reconsider.

[@blairbrown4812]

Somewhere in Tennessee,at the precise moment this video was posted, Scotty Kilmer let out a deep,profound cry of agony and regret.

[@Greg_Chase]

**LOTUS IS IN A HIGH STATE OF TUNE** You're not a proper 'Fit' for a Lotus. They focus on maximizing driver experience. They do not focus nearly as much as "let's make this a daily driver". Lotus focuses on MAXIMUM STATE OF TUNE. 25,000 miles after only 2 years! Sounds like it was your daily driver. Exotic sports cars. These factories rarely if ever have the big budget for testing. An exotic sports car is a 2nd car, not the daily driver. As to the "I paid a lot, thus it has to be a daily driver" - get an undertuned MASS production car - where the manufacturer builds a run of 50,000 units of each model, like from any of the massively huge manufacturers. They make so many undertuned cars they get "economies of scale" when they purchase the raw materials and parts. Lotus won't. I've been buying Lotus new from the dealer since 1996 in the USA, and have never been stranded. Lotus cars at tuned for driving wild. Not for driving daily. 25,000 miles? Wow. I don't even put 25,000 miles in my daily driver car in 2 years. Then again I have a 2nd car - my Lotus. As to the courtesy car, again that will happen with a mass-production undertuned generic bore. Toyota, Honda, GM, Ford, etc. **REASONS TO BUY AN EXOTIC CAR** 1) high rate of tune - the handling and the engine 2) lots of nice noise - the louder, the better 3) **EXCLUSIVITY** (aka 'status symbol' to some; if that sounds crass buy a Toyota) 4) huge driver fun: 0-60mph times are amazing, the car drives and sticks to the road like it's on a rail, and you can get away from the slow Undertuned Toyota/Honda/GM/Ford crowd *fast* If you find yourself saying "I'm going to spend huge money, $xxx, on a Lotus/Ferrari/Lamborghini and then use it as a daily driver, and it better hold up like a mass-produced undertuned Toyota" ..... DO NOT BUY AN EXOTIC CAR. Buy a car that is NOT in a state of maximum tune. The reason the mass produced cars are DETUNED is to keep their warranty cost very low for the manufacturer. Boring car = low price, no fun to drive, no noise. **QUICK REVIEW** - EXOTIC CAR: high state of tune, for maximum driver fun - REGULAR CAR: under-tuned for long term boring lifespan to keep the warranty costs low for the manufacturer **CRUX** - Buy one "low-state-of-tune" regular car for your daily driver - Buy an exotic car for fun - Know the difference. The whole thing is "STATE OF TUNE." A high state of tune OFTEN results in shorter warranty period. Race cars are in EXTREMELY high states of tune. Massively expensive. And only last a few races. Toyotas last forever and you'll pass out from boredom driving one. . . .

[@JayEmmOnCars]

The flaw in your logic is that this car is NOT in a high state of tune, at all. How do I know? Lotus told me. 400hp from a supercharged 3.5 V6 is not a lot. And the Evora was *designed* as a daily drivable car. It's not an Elise or Exige, which is what you'd buy if you just wanted a canyon carver

[@MatthewGaither]

I'm sorry to hear about your issues with your dealer network but I am glad that the sale worked out so well for you. I've enjoyed your Lotus 400 content and would still love to drive (and perhaps own) one someday. I'm very curious to see what you have replaced your 400 with. Keep up the good work!

[@JBsC6]

Thanks for your ownership insights. Best of luck to geely owners of the brand. They will resolve your concerns of the brand with great cashflow.

[@typeelise111r7]

I get you man..having a shitty dealership for your dreamcar is just big bollocks...i went to see for my first lotus here in belgium and there was one dealer here that was just utter crap at customer support and service,selling the car to someone else when i had an appointment for a test drive i was like wtf?! A little while i bought my dreamcar a blue lotus elise 111r as u can see on my channel..bought in belgium in oostend lotus and everytime i walk in for a chat and just my regular service the owner of the whole thing allways give me a handshake and is allways real nice and talkative..i mean there are still good dealers out there for lotus,sucks you had bad experience with your dealer...hope this wont be your last lotus tho...keep up your channel,because its bang on amazing!keep up your good work!!!

[@JayEmmOnCars]

Thankyou very much

[@MsMsmak]

I expect Geely will change this. Low volume, at the price point lotus sell at, means the dealers cannot invest in the kind of service that they need in order to change these issues. With Geely's money, hopefully they can build the customer service support that is so necessary.

[@robertlawson2608]

after talking to our Lotus tech locally it seems the first run 2017 evoras did have many issues. some small, some big. the 2018 seems to be better and has not had the same issues. first run models always seem to be problematic.

[@ryanmccormick2150]

I enjoyed listening to your story of why your lotus ownership has ended, it's crazy how many companies fall down when it comes to service/ customer care! Very short sighted of jct600 but onwards and upwards James, Excellent video and I'm looking forward to seeing your replaced for the Evora 🙂

[@JayEmmOnCars]

Thanks Ryan

[@harald.370]

Sorry to see it go; congrats on your new Aston Vantage though 😉😎

[@gabrielarch5242]

Is it possible (likely) that with the introduction of the new model (Emira) that this experience would be different?

[@britishagent]

That’s what I’m hoping with their next plant upgrades but the dealer experience is vital as they are the front end of the business. I’ve put a deposit down for an Emira so if i do go for one Lotus they must get the customer service right.

[@kevinslegg1576]

Sorry to see you've sold it - you seem very enthusiastic about the brand - but the issues you had, coupled with the poor dealer service from JCT600 - and then Lotus not ensuring that they do the right thing is very poor. I can only hope that Geely take the dealer network by the scruff of the neck. However, it good to read that Bell & Colvill are well regarded - as they're my nearest dealer. I will be interested to see what you've got as a replacement 👍

[@kaioser]

get a used evora non-super charged for 30000 pounds

[@andycorkhill6883]

The S is supercharged - god, you gotta love the advice you get on the internet from "experts" who know stuff - The NA was 278bhp, the S was around 345bhp thanks to the supercharger. However, you might have meant SR non supercharged which was the Sports Racer trim but you won't get one for £30k, £35k more like. You will get an excellent, low mileage NA for £30k and a high mileage S, possibly.

[@vxpert]

I read it that he meant an NA. In the case of words, less is more!

[@cmhidalgo]

@@vxpert Yeah a used naturally aspirated Evora should be cheaper and less problematic? That way all the money you saved buying used wouldnt be such an issue for maintenance. But thats me, I buy toyotas and subarus with 100k miles or more. I would look for a used naturally aspirated Evora with 20k to 40k miles. Mayve more depending on price. www.cargurus.com/Cars/inventorylisting/viewDetailsFilterViewInventoryListing.action?zip=77381&maxPrice=46000&showNegotiable=true&sourceContext=carGurusHomePageModel&distance=100&entitySelectingHelper.selectedEntity=m39

[@kman5711]

I really hate to see you get rid of your Evora, but your reasons are completely justifiable. No courtesy vehicle for someone who paid around $100,000 USD??? The supercharger going out is very concerning as well... Anyway, thanks for creating an awesome KZbin channel, and I look forward to future content as well as what your next purchase will be. I am still a passionate Lotus enthusiast myself who's looking forward to owning one one day (hopefully soon, haven't decided if I want an Elise or Evora). I'd like to meet you if you're ever back in the US visiting North or South Carolina!

[@JayEmmOnCars]

I'll be back in North Carolina next year

[@PenCrisis]

@@JayEmmOnCars if you are ever in the bay area, california. Hit me up. I've been a fan of your evora vids for a while. I rent out sports cars on turo (a car share app) and would be happy to set you up with a fun cruiser while you're here.

[@JayEmmOnCars]

Thanks Man, appreciate it. Keep an eye on here and my FB for announcements about travel plans

[@MrKeyboardCommando]

So, what you're saying is the Evora sale has nothing to do with your Las Vegas trip and your email, " Tried your foolproof roulette system. Please send airfare home‼️". 🤔🤔🤔 An overwrought and portentous introduction to an event that, in the scheme of things, is neither here nor there. Or, to put it another way, it's not my car, I don't give a bugger. Don't deal with Yorkshire people. The miserable bastards are that tight they'd skin a flea, and boil down the bones to make soup. Lotus was created by Chapman. He was something of a " chancer ". This attitude is in the DNA of Lotus. There's a limit to how much tarmac and exhaust pipe I want to watch. You'll be welcomed with open wallet to the Twelve Years Old Nissan Micra Club. I'm the President.

[@JayEmmOnCars]

I don't think I can win with my camera angle choice! Too many people saying they don't like looking at my face, now you don't like looking at the immaculately paved Cambridgeshire roads! When will it end? :)

[@MrKeyboardCommando]

@@JayEmmOnCars We like to keep you on your toes‼️👍🏼👍🏼👍🏼

[@MrKeyboardCommando]

@@JayEmmOnCars Cletus, I've just had a brilliant idea.🤪🤪🤪 GET A DOG‼️‼️ You can film the dog - Cerberus would be a great name - with his head stuck out of the window, and you could prattle on, and on, and on, and on, like you always do, while we watch the dog. That way we don't have to look at your face, which even a mother couldn't love, nor do we have to look at the lavatory known as the East of England. It's no good, I can't deny it any longer, I'm a genius‼️🧐🧐🧐

[@tomweller1318]

Thanks for sharing all the great content on the Evora. Totally understand the reasons behind selling it and agree with you on the sub standard Lotus dealer network. I’m sure Charlie will love it.

[@JayEmmOnCars]

He's already in love, I hope she treats him well

[@CharlieDrives]

That supercharger better hold on tight ;)

[@tomweller1318]

What’s an addition warranty on this going to cost. Once looked into one for my Porker.

[@JayEmmOnCars]

There is no official Lotus extended warranty

[@andrewwoulfe6579]

Here in the USA poor Lotus Dealership support is all to common. I refuse to take my 2011 Evora to the dealer that I bought it from new. Every warranty visit resulted in more problems. Dealer could care less about the Lotus portion of their dealership. Dealership would rather support Aston Martin and Lamborghini. Over the last 8 years I would say overall the car has performed well and have had no major problems, just strange minor problems. Good luck on the next adventure

[@anthony_stevens]

What? Noooo! I loved that car ok your channel, more people need to know about the Evora and how great it is, too many people buy Porsches

[@NAYF76]

True story - The late great Roger Moore enquired in to buying an Esprit after making The Spy Who Loved Me, Lotus offered him a 2% discount. Good old Lotus.

[@SpectrumGeeks]

Totally understand the reasons for moving on. Touch wood still enjoying my 400, and it will be 3 years old in December. Fingers crossed the enjoyment continues.

[@Joolz1982]

Certainly a new car should not have leaky window seals and switches not on straight etc. That sounds a bit ridiculous. I mean I know every car has problems but new ones should not really have issues hence the word New. Plus the fact you had to drive back and fourth with no hire car is a bit crazy. Hope my newish GT86 has no issues. I would expect my pre owned Celica ST230 to have issues due to 2004 and age.

[@drmarcushead9036]

I bought a 400 on the basis of this channel instead of a 911 (I already have an S1 Elise however). 9000km in 4 months in Dubai (daily driver) and the dealer here could teach the UK lot many things. We have dealer invited track days, social runs and a WhatsApp group for instant advice. Regrets? None.

[@JayEmmOnCars]

Sounds like you are really being looked after, glad to hear it!

[@barbieandbellaadventuresby9134]

Sad story indeed. Lotus really dropped the ball on this. Anyone considering buying a 400 is bound to come across this video. It could well change a few minds. Also sad that this British mark (OK Chinese owned 😆) isn't industry leading. If Triumph can do it for motorbikes surely Lotus can do the same for their cars. Almost sounds a bit TVR with this many issues. Let's hope they do sort their act out otherwise they too will go the dogs.

[@tmsthailand]

Agree mate...I bought a brand new Excel back in the 80s from JCT600 Bradford, completely useless. Loads of problems, squeaking windows, scratchy engine etc. Gave it back within 28 days. Bunch of idiots unless they're taking cash.

[@henryhol8538]

Well done for the time you had the Evora, I hope this video helps the new owners in the improvement of the brand. We are greatful to you for introducing us to; and making your Evora available to Charlie so we can continue in following its journey. We look forward to seeing what you choose to replace it.

[@JayEmmOnCars]

Thanks Henry

[@simonspencer3108]

Moan moan moan! This channel is better when the content is about cars not about customer service failings...

[@JayEmmOnCars]

You're commenting on a video that's several years old - and in amongst a sea of HUNDREDS of videos that are not discussing customer service.

[@simonspencer3108]

@@JayEmmOnCars I know - I have watched loads of them. They are great! But the ones when you talk abou the cars are better than the ones when you moan about crappy car dealers...

[@michaeloshea7360]

Jeez...I bet you are buying the Honda NSX after i brought it to your attention that you can pick up one with 2k miles for circa 90k now.....

[@samman59939]

Is it going to be a lotus Carlton????

[@CharlieDrives]

now that would be a good idea. :)

[@StefABtv]

New car incoming 👀 liked the intro to this vid mate.

[@JayEmmOnCars]

Cheers Stef, not a patch on your cinematics though!

[@martinmoore7551]

Why for heavons sake would we unsubscribe. You clearly have been badly let down by your dealerlship, and to a lesser extent by Lotus. If I had spent £70000 I would expect no less than you. The dealership obviously didn't appreciate your custom, but how typical of a Plus if you have any other advice on the subjectmain dealer. Lesson learned I think. James you are and will remain my go to channel for anything to do with cars. With that in mind, I am considering buying a Porsche 997.4. Are prices likely to fall or should I get in quick before they rise any further. Any other advice would also be much appreciated. Please keep the videos coming, and I can't wait to hear what you have replaced the Evora with.

[@DAN007thefoxx1]

Wonder how reliable the non-supercharged Evoras are. Whats it like to have for 100K plus miles? A dead supercharger wasnt as bad as I was expecting.

[@raybrock6083]

I was shocked when the notification popped in to say you had released a new video and I read the title!! From getting to know you from this channel I knew it would not be a clickbait title and I felt gutted. Gutted for me as I love the Evora and gutted for you as I knew how much you loved the car. Having seen your video I am angry at the dealer for depriving everyone on this channel the chance to see the car. The small saving grace is that Charlie has bought it, who I also follow but not as closely as you. I am definitely not unsubscribing and I look forward to seeing where you go from here. Good luck and chin up!

[@JayEmmOnCars]

Thanks Ray!

[@scottyh1509]

I'm hoping Geely can save the Lotus brand, but competing with Porsche will be very difficult

[@davep5829]

Interested to see what you replace it with. I occasionally think about selling my S, but can never quite go through with it. Mainly because I really can't see what else I'd buy as a replacement. Oh and thanks to you, I'm still desperate to by an Excel...

[@JayEmmOnCars]

Great cars, the Excel

[@PADABOUM]

On the positive side, I am still very much in love with my 400 and I can only recommend my dealer at Hexagon as they have always behaved impeccably.

[@brianmckennon4706]

I owned a 2013 Lotus Evora S ips still under warranty.It was returned to the factory many times for faults. The worst was it would suddenly go into ‘limp home’ mode.The factory were unable to fix it so I reluctantly sold it and bought a new Jaguar F type S.

[@flinops]

How has the Jaguar ownership been like since then? Because I've heard that they also tend to be not as reliable.

[@brianmckennon4706]

I have had it for 3 years now with a number of problems which were fixed under warranty.The 2 major issues were a knocking in the roof (which was a missed adhesive and involved a strip down) and corrosion of the rear x member which was replaced.Jaguar have extended the warranty by 1 year.I am now very pleased with the car and the dealer , Marshalls ,Peterborough have been excellent.

[@flinops]

That's probably a good idea to extend the warranty, thanks for the response!

[@lewbarrett]

Greetings from Portugal James. Your integrity throughout has always been a highlight of the channel and your video detailing this developmeant is in keeping with that tradition. I was sorry to learn you were selling the car but as with your other fans I’m not going anywhere. On a personal note, thanks for trusting me with the news. I look forward to seeing you again in the States or in England and I’m eager enjoy your experiences with the new car. Any new car purchase all boils down to the ownership experience in the end and that is reliant on good local service. When that fails a customer is left with no other choice As for us, we’re looking forward to getting home after a long but exciting trip.

[@JayEmmOnCars]

Safe travels Lew

[@Chrissy-H]

Shame, fantastic car but sounds like a crappy ownership experience. You're right to mention the point that for normal people, a 70k car is a big big deal and the dealership should go the extra mile to make you feel special while passing over that amount of cash. I too would be downright insulted in them not being bothered to drive 20mins to pick me up.

[@SOSchangedme]

Thank you so much. I was really looking into buying a used GT as a retirement gift but can see now I'll just enjoy my 370z which has been fantastic! Service included... Cheers

[@09juliancarr]

Hi James, can't see the link for 'Charlie Drives'?. Also, terrible customer service, but I know of several companies that 'lose a customer' for an unbelivably petty sum...

[@CharlieDrives]

kzbin.info_drives :)

[@tonygates4834]

I bought a 400 on the back of your videos which I watch religiously , such a shame to her the news. Could I ask if there was any diagnostics on the super charger failure? Also bought mine from the same dealer in Leeds. I live in London and need it’s second service soon, who would you recommend ? Keep up the Evora content please!!!

[@JayEmmOnCars]

If you are in London, I hear good things about Hexagon - but I also highly recommend Bell and Colvill

[@martinmoore7551]

Sorry James. My comment should have read. The dealership obviously didn't appreciate your custom, but how typical of a main dealer. I hope you can decipher the rest of my comment or at least have a damn good laugh at my expence.

[@lotuselan5187]

Long Stratton Lotus are great mechanics and do fantastic work, but their lack of courtesy car is a joke! When I took my Elan in for a new radiator 3 years ago, they did give me a falling apart VW Polo which they said I had to pay for insurance for it myself which cost me 50 quid so not as bad as your cost of hiring a car, but if you bought the car from new...really falls short of the "Lotus Experience"

[@mickerlou]

thanks. now i can take lotus off my list

[@chawenhalo0089]

Any performance car gets expensive to own and what makes the car so great (its focus) does wear off...

[@LotoroE]

Sad to see the Evora gone JayEmm but I hope you find the same passion for another marque. Thank you for sharing the journey with us and here's looking forward to seeing where go from here! Like quite a lot of people commenting I have nothing good to say about JCT600; having had dealings with JCT600 Peugeot and JCT600 Audi, I'm not convinced they could cheese in a sandwich without messing it up (language moderated at this point). Lotus Leeds are my nearest dealer but I vowed I'd never step foot over their threshold, I'll head much farther afield to avoid giving them business; based on your experiences it sounds like I made the right decision!

[@TheIndulgers]

So he bought a Lotus to prove that they are reliable despite its reputation. Channel displays their shit customer service, in addition to the unreliability. Too bad. Good luck with next car.

[@chrisball1992]

Such a shame to hear you've sold it! I know only a minor part of your decision but I strongly feel if you had bought from a dealer like Bell & Colvill you would have got that "welcome to the family" feeling as I know first hand they do lots of events and trackdays for their customers I've been on. It has been great to watch your videos on it and the 400 has been placed on my must have bucket list because of them! Looking forward to seeing what's replacing it!!

[@davepaturno4290]

Aren't the superchargers made by Edelbrock in the US?

[@morri03]

You seem to be saying that Lotus doesn’t deserve its reputation but your experience would be totally unacceptable to me. Numerous small issues from new and a mechanical just highlights the glorified kit car nature of the brand

[@garymurraya]

many dealerships in general are poor... lotus on their industrial estates and farms are no better and in many cases much worse as you can see. Less professional...less well trained. Lotus cars as you always knew will never have the quality of porsche until geely invests heavily. Control quality lacking.... hand made products never match in general. You once said you thought this car was designed by italian design house, it wasnt.. was in house lotus designer. i suggest you keep an elise for fun weekend and get something more reliable for week to week day to day..... id like a lotus, but hard to justify 60 70 80 90 100 for something you know is way behind on quality than porsches, although much more alive.... you pay your money and take your pick i guess. SOrry you had bad luck with it... hope your new car is relatively exciting!!

[@jameswingrove7421]

That’s a bit poor on the courtesy car front isn’t it? And not collecting you from the train station? I’d have been wanting to take my money elsewhere. It’s a shame you’re letting the Evora go though. Stunning car. Also, what was the music at the start of your video called? I rather liked it.

[@JayEmmOnCars]

Have a look through the other comments, I responded to one with the title and artist of the opening track. And yeah, shocking service from JCT from start to finish

[@englishbybarnes9731]

When my 2010 Elise SC was recalled by Lotus for an oil hose design fault of their own making I was quite unable to negotiate any reasonable solution with the factory in Hethel, who expected me to drive a potentially dangerous car 500 kms to the nearest dealer in the South of France to have the anomaly fixed at their expense. Not having managed to persuade after sales, in the person of Neil Turner at Hethel to propose a suitable solution I confided my car into the very capable hands of my all time favourite mechanics ... the Stevens, father and sons at The English Car Mechanics in Opio, who did a fantastic job to improve my car and eradicate the Lotus factory design faults from Hethel. Yes I paid from my own pocket, but my car was better, as a result than when it had left the factory in 2010. The intransigence of the position at Hethel had been related to cash worries and Neil Turner was simply following orders from above but the incident did nothing to improve client relations. If you have a valuable and/or high performance car that needs attention in the South of France TECM in Opio are the people to take it to ... they are dammned good highly skilled mechanics!

[@GajenComedy]

sorry to hear jay. your evora was the main reason why i followed your channel. there are not many lotus content on youtube. hope you will still review lotuses in future. will still support you regardless of your next car, keep up the good work. btw i'm a subaru brz owner from malaysia, in 5-6 years i may be looking at a used evora 400/410, m2, boxster/cayman. would you still recommened someone to go for a used evora 400 say from 2017 manufacturing date onwards? knowing that you once told 2016 batch had a lot of issues.

[@JayEmmOnCars]

A used Evora with the issues fixed should be a very good buy

[@andrewpease3688]

Which has the worst for finishing, Lotus or Maclaren? When I had a mk1 Ford connect tourneo other owners used to wave at me!

[@TACADO1]

Brave man £70k + on a lotus , look forward to the new car 👍

[@julianevans9548]

Wow. A pretty damning indictment of Lotus and your original dealer. Kudos to you for taking it all so well... you could have gone berserk on here.

[@steve291274]

Thanks JayEmm for all your videos on your Evora. I've seen your car in the flesh many times as I live 30 miles North of London and seen it at various car shows and have always admired it I feel sad for the way you've been treated by JCT600. Seems like another case for we've got your money and now we don't care big company attitude. I always looked forward to the Evora videos as I own a N/A IPS for nearly 3 years now and it's been a amazing and reliable car so I will miss your updates. Best of luck with your new car whatever it is.... Im not unsubscribing as I want to see what it is....😃

[@JayEmmOnCars]

Thanks for the support Steve

[@MrElnuno]

Hi James, the upside is your car journey is still in it's infancy and I'm sure there are many many more exciting adventures to come. So... now that you have seen the light, go get that Porsche and just drive and enjoy!

[@dphotos007]

I was looking to buy this car and to hear your experience is turning me away from Lotus and I will stick with a used Porsche or a Ferrari which will hold their value.

[@pauln0371]

I had problems with JCT600 Porsche back in 2007 when I had my Boxster S. They truly do not give a toss about customer service in any shape or form. Regarding your Lotus you'd have been better with a Cayman GT4. Better, faster car and you'd have probably made money on it..

[@JayEmmOnCars]

Only if I had one from new, which was virtually impossible

[@the_real_cookiez]

Hmmm, this was bought 2 years ago. Hopefully the 2018 onward models will be better!

[@goodshoes07]

Sagaris! Please :)

[@JayEmmOnCars]

I doubt I could afford one of them - to buy, or to run!

[@goodshoes07]

JayEmm on Cars it’s a shame how it all went with your evora. As you mentioned in this video though, it’s been great for you in many ways and boy am I glad it kickstarted your channel. I had lost all hope in car related KZbin channels and then you came along with your bright yellow 400 and all was well in the world again. See you on the next one!

[@maxheadroom7687]

Bet you feel real bad now about putting people onto Lotus and their crap dealer network, don’t you? Fucking appalling attitudes at their distributors, so far up their own exhausts! Now it’s owned by the Chinese Geely, bloody Ute manufacturers, it’s all over RIP Colin Chapman.😎🇦🇺👎

[@JayEmmOnCars]

In all fairness I was always very honest about my ownership experience and which dealers I felt were reliable

[@keithwood4031]

I only know JCT from just over 30 years ago. It sounds like they're no better now than they were then.

[@Pasovineyard]

Well very sad. Not sure what to say. My Evora has been great, but it is not under warrantee. I have owned an Audi TT MK2. Really a lot of support. Even here in Southern California , not much Lotus support. I think better things are coming for Lotus. Will see.

[@BobbyDazzler888]

time to use carbon tubs, long overdue

[@JayEmmOnCars]

Not always as good as they seem, lots of issues to consider - cost being the main one

[@andrewroberts5416]

Currently contemplating (again) buying a new Elise, so have been re-equating myself with the car/brand online. The idea of getting into an Elise 220 Sport before the brand possibly takes off with Geely investment and new models is quite appealing. I suspect the replacement will be out of my budget. However your experience, particularly considering your personal influence on the enthusiasts is quite worrying; what chance would I have....???

[@JayEmmOnCars]

Lotus did not consider me worth special treatment. I agreed with them. I just wanted the treatment anyone who buys a £70,000 should get. I didn't receive it.

[@andrewroberts5416]

Agree you shouldn’t get any better or worse treatment. The point I was trying to make is you have a greater ability to hurt the brand than most and they couldn’t even meet your reasonable expectations. That concerns me as a prospective purchaser buying into a slightly off-piste manufacturer. Believe me I had my share of poor support from another low volume UK manufacturer of niche lightweight sport cars...

[@simonzero3815]

Unfortunately the very fact that you see so few Lotus products on the road, is probably a large part of fact behind what bugs you about the brand. One will not improve without the oþher. There simply is not the funding or indeed the Will behind the mark. You have to accept that from the off with the word Lotus.

[@fragu123]

So, listening very carefully and drilling it down to the essence, you sold it because it’s unreliable and bad build quality, which you have been relatively heavily arguing with the other way around when discussing the Porsche vs. Lotus thing... 🤔😉😂

[@JayEmmOnCars]

And it would not have been half an issue with proper dealer support

[@nairbyad7188]

why would you assume a warranty meant that "no costs would be incurred"? most warranties just mean the product gets repaired. when our refridgerator failed, if i had not moved the food to an ice box, should they have replaced the food? it was an expensive fridge, but... see my point, lotus have their financial issues. car dealers are simply awful and abusive organizations.

[@paolasanchezd]

Dude, the dealer you bought from is shitty and have chosen to be uncourteous to you. That said, the supercharger issue probably put doubts in your mind too about Lotus quality so I don’t blame you for taking action. Get an Alfa Romeo, I heard they are sexy as hell and a peach to drive ;)

[@JayEmmOnCars]

I do love the Giulia