Jeroen & Sander ALIVE and WELL! - Wooting LIVE

It is livestream time again with Wooting! This time Jeroen and Sander cover a couple of updates and answer all your questions!
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[@user-de9dg9rg9m]

Can i just get an answer?! which batch should i order to guaranted not get a reworked keyboard? just want to get an answer! which batch should i order if i dont want to get a IC reworked keyboard?

[@Wooting]

All batches might contain reworked some reworked PCB's. There is always a chance something fails during production. And since we try to avoid creating extra waste, we rework them if possible. If the PCB is actually damaged severely, or at least behind the state of a new PCB, it won't get used anymore.

[@user-de9dg9rg9m]

@@Wooting i cant get an answer again.. u know what i mean... the small chance and massive replaced IC parts is completly different thing! i want to buy a new PCB and not reworked with hand resoldered IC parts! My question is, Which batch should i buy to not get this PCB's with reworked IC parts?

[@ShadowChef]

@@user-de9dg9rg9m If you are this adamant and truly don't believe in the company don't buy? Or just buy after the November release.

[@Boomer1665]

@@user-de9dg9rg9mthey already answered your question dumb ahh

[@Wooting]

​@@user-de9dg9rg9m When it comes to the U9 issue, we quarantined the defect PCBAs as future reference if we run into something else or same in the future. That said, we don't do hand-soldering, the part requirement is too sensitive for hand-soldering. it's done by reflow. You don't see or notice the difference. At best resistors or capacitors are hand soldered when there is a defect. These are easier to spot, but rarely take place, nor have any negative effect. There is no reason to throw the entire PCBA away. All of the above doesn't affect the quality of the PCBA. There is no way to guarantee you won't have a PCBA with any type of rework, because it's a standard procedure.

[@mAckPS3]

The wrist rest is awesome it just makes my hands sweaty that’s why I want to return it but you guys won’t respond back 😭

[@Wooting]

Hey! I believe it is a bit busier then normal, when did you reach out?

[@mAckPS3]

@@Wooting over a week ago.

[@mAckPS3]

I sent emails because I want to return my wrist rest and you have ignored all my emails 😢 I thought you guys were cool

[@stimmymcgotems408]

Bruh that doesn't mean they aren't cool!

[@mAckPS3]

@@stimmymcgotems408 well ignoring my request for a refund wasn’t cool at all 😂

[@stimmymcgotems408]

@@mAckPS3 I mean you have a point if that's what they're doing but I think it's more that they are reallllllly busy right now with the launch and trying to get the staff to cover their higher customer service needs! You commenting probably helps though and whatnot and so force etc etc