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Joan Lunden goes behind closed doors and underground into the New York Subway System, the most profitable public transportation in the world. Lunden takes an insider's look at the New York City Subway system's command center where MTA officers work around the clock coordinating the moves of more than six thousand trains covering seven hundred and twenty-two miles of track every day. She learns how the MTA handles unique situations that sometimes occur with subway passengers during transport, including heart attacks and women delivering babies. To get a special appreciation for the specialized skills involved in maneuvering heavy subway equipment, the MTA lets Lunden operate an overhead crane that lifts a subway car weighing 70,000 lbs. Also, in a television first, the MTA shows Lunden the high-security room where the MTA counts seven million dollars worth of passenger fares every day. Finally, Lunden finds out what its like to drive a subway train.