Joe Lycett EXPLOITS Trustpilot with FAKE Reviews! | Joe Lycett's Got Your Back

Joe Lycett teams up with Alison Hammond to investigate Trustpilot!
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[@Channel4Entertainment]

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[@clondon84]

Could we have the Samuel Leeds exposed put on this channel which was showed last week?

[@SuzLa1]

How can I trust trustpilot when they removed my real experience with a company, saying I can't prove it happened? My phone had a design fault and they refused to replace it. That's a valid complaint.

[@thefifthGV]

My work asked me to leave fake ones and I refused. Then I resigned 🤣

[@team3383]

Could Mr Joe Lycett do this AGAIN and see if the bar stewards at Trustpilot have actually done anything about it ?

[@cdsmith1990]

If their 'fraud detection systems' aren't triggered by a brand new product / company with a sudden wave of 5-star reviews all submitted around the same, short time period... How are they going to work when it comes to real products and companies?

[@sadstormtrooper]

It is just a damage control statement that's all. I personally know about multiple scam sites that have existed for years and now have thousands of fake 5-star reviews, yet they do nothing about it.

[@SwedishNeo]

The only 'fraud detection system' Trustpilot have is that they remove negative comments if the companies pays them enough to do it. Trustpilot is nothing but a scam.

[@IBIZABIKE]

@@SwedishNeo yes personal experience of leaving a negative review of a bad service ,first off it was pulled until I provided proof of the transaction ,I did this ,it was not reinstated for some trivial reason , I kept looking at the site and literally thousands of bad grammar 5 star reviews left at 4 and 5 am continued to fill the site

[@tishtashyates2632]

Tru dat!!

[@ashwellhield8165]

So we can't trust ( trust pilot)

[@foxhoundoperator4597]

"Your product was too fraudulant for our fraud detection systems to pick up" Well isn't that some shit

[@Just_Do_Dance]

“Because it’s a colander.” Why did I laugh so hard 😂

[@MarieGarrett.]

Not sure how that is relevant@@oliviaava7825

[@s4tchm0j0n3s]

@@MarieGarrett. phishing post. Seems this one found its way on to a video that makes no sense.

[@realGeorgelucas18563]

I love how the kid takes one lolly, but the woman gets a handful. Clearly she needs to teach others her negotiation skills.

[@aellalee4767]

I worked at a bakery next to a mall We handed out candy for Halloween, and had leftovers. The manager said we had to offer candy to kids after because if we set it out the adults would come in and fill their pockets and not buy anything. Like last time...

[@DeathnoteBB]

@@aellalee4767Free is free and candy is expensive

[@NewMessage]

I know about 40 people who would buy that colander in a minute flat, then rave about how 'ionically charged' their urine has become since using it.

[@janani1826]

People who buy smart water 🤣

[@barryhomeowner9293]

@@janani1826 smart water's gone cheap now, Voss is the new thing

[@lynseylou7318]

@@janani1826 I bought smart water once, surprisingly enough it was the cheapest in the hospital shop. Who wudda thought ey?

[@mk2nathan]

@@janani1826 smart water tastes peng.

[@witchypeoniflorallungs3044]

… This low-key sounds like they’re drinking their own piss 😂

[@itsmehere1]

I would love to see a "where are they now" type of episode where they go back and see where all the company's they have investigated are now and if they actually fixed things

[@foxxxy1115]

Absolutely! So many of these company's responses sound so disingenuous and insincere, it just sounds like the typical legal tripe you have to spit out to avoid social consequences, and I would love to see if they actually followed through of if their fake words would blow up in their faces!

[@jonhohensee3258]

ItsMeHere - companies

[@DeathnoteBB]

I really doubt they did

[@quill404]

I just realized “i-Con” = “I con”

[@freyas2338]

I only realised when he called him a con artist lol

[@theograyell5527]

Apple: "Write that down, write that down!"

[@tomhaydon2007]

@@lethalchicken1able that's not how r/whoosh works, they were backing up the joke further.

[@rainmeh4255]

Should have been I-con-people-for-a-living

[@jocomfiresin6982]

A college was made based on the profits, everyone's gonna wanna go to I-Con-U

[@markp8295]

Joe Lycett 5 * * * * * Charming, intelligent and stunningly handsome.

[@eleanorcooke7136]

5 * * * * *

[@charliebowman1221]

2**

[@darylmortlock1986]

Puff

[@gcmarcal]

And modest!

[@LulibelleAmour]

*** coz hes a nice guy

[@marky_starky]

I wonder if Trustpilot have a rating for Trustpilot......

[@crispoman]

I have no idea, but I love that the people selling rating 5-star ratings promote themselves using their 5-star ratings.

[@MarkOfTzeentch]

@Impeccables its really difficult to get below 4 stars.. so if you see one.. you know its shit

[@frainy345]

@White Van Man it's impossible to have a numerically negative rating because the scoring scale used doesn't allow for that... However anything less than 2.5 stars is negative based on the scoring metric. The comment of "would leave no stars if I could" is redundant a a score of 1 is a terrible review a d quantitatively the lowest range of the measurement scale.

[@Stuffthatsfunny1]

The Vice video of London's top restaurant demonstrates this brilliantly

[@yusha5728]

"Tastes like the river from Pocahontas." im dead xD

[@tonychallinor6721]

I had a poor experience with a bathroom installation company rated as 5* by TP. I tried to place an honest review and they rejected it as not being positive. I escalated up thro the TP chain and got to a Director who simply refused to respond. It is so untrustworthy it's unbelievable. I sued the bathroom company and placed honest reviews everywhere I could. They closed down but no doubt they reopened with a different name

[@samwayne9000]

Nice

[@GeorgiaGeorgette]

Good on you for fighting their bad treatment of you.

[@jenniferbaron6060]

Thank you for taking the time and making the effort!

[@mfaith3129]

Love how joe basically just complimented himself the whole time

[@harrisonkent6901]

“Because it’s a colander” 😂😂😂😂

[@soggybiscuits9399]

That American accent was amazing.... it fits so perfectly

[@jasoncooper5322]

Sounds more irish to me h

[@jonahs92]

It's honestly terrible. One of the worst Californian (and American) accents I've ever heard!

[@alexis9672]

@@jonahs92 that's why it's amazing

[@devonodonnell715]

Have you ever spoken to an Irish person if that sounds Irish to you?

[@naimorgs]

My sister used to work there!! They pay people to give crap reviews so the company can call them and pay for TP to work on fixing it for them 😂 that was her job!

[@rhonddalesley]

Naomi MUA WOW, just, WOW!

[@ashwellhield8165]

Wow

[@crackhead4540]

Omg

[@jaimemurphy2208]

I don't believe you.

[@artgreen6915]

You are suggesting like a review protection racket?

[@emmaeismontaite9406]

I gotta hand it to him, I would never walk around like that in a shopping centre talking to strangers 😂 makes me feel nauseous just thinking about it

[@mlhussivxi]

Speaking Truth you’re definitely speaking truth....unless, you know you’re the type of person who gets nauseous from forced, back to back , anxiety ridden conversations lmao 😂

[@PJDuffield]

your mates at hermes have a bot that posts good reviewa every few minutes to drown out all the bad reviews that people leave for them, you can tell that their fake because all the good reviews are super generic like "great service" and "really happy with this" ect while are the bad reviews are like 3 paragraphs and super in detail

[@oestergaard141]

To be fair, most people who leave good reviews just leave simple sentences, customers often get requests on mail etc., to leave positive reviews, and to get through it asap, they just leave few words. Not saying those reviews are real, but you cant base it on that, because that often how people just leave reviews.

[@MrPianoMan]

The thing is, it's a difficult one. People that have a complaint will really want everyone to know every bad detail as they're angry. People that leave a five star rating are happy so just leave a quick generic looking review. So there is no good way of actually telling if it's fake or not. One way I like to tell is if they have only left one review, their profile name and picture.

[@TugAndThugComputing]

OMG its true!

[@EggandBanana08]

most of the bad reviews end up on Hermes the clothes/scarves company even though it is meant for the courier company, because people get confused with their domain name

[@CoffeeBeanWitch]

I went on Trust pilot to rate TalkTalk wifi a 1 star and within a week I was reported for false allegations. I was stunned as the company was an absolute shitfest for 24 months and wanted to warn new buyers to beware. I reposted and it was taken down and realised their overall score was 4 stars out of 5🤬🖕🏿🤬🖕🏿

[@xenon8117]

Not surprising but I think talktalk has a pretty shit reputation anyway fortunately.

[@CleverComeBacks]

How fortunate of them that Joe caught them just when they had launch new initiatives and new investments....what a load of bollocks. Would be interesting to check again in a year to see if anything changed in a year, but I doubt it would have.

[@generichuman2044]

Yeah, they just danced around the issue by using word salad and empty promises. Also, nice excuse by saying that Joe's fake company didn't have enough genuine customer reviews to be flagged

[@Joliie]

just do it in a month and it will the same bs.

[@starpilotalliance]

Corporate synergy syndrome

[@MarkOfTzeentch]

@@generichuman2044 its a shit excuse. if all of them were "fake", surely the system put in place to flag fake review would catch them?

[@nbellingham8972]

The icon saved my marriage 😅😅😅😅

[@williamthomas7031]

i will say it now. Hugo boss must have a bad trustpilot rating

[@orangetangyvideos]

"why have which labeled it as a which don't buy" "Because it's a colander" Omg, that got me xD

[@minikipp8549]

That sent me 😂🤣

[@tkralva.6668]

Which

[@janani1826]

It was a really nice colander tho.... 😂

[@orangetangyvideos]

@@tkralva.6668 darn it! I thought I spelled it wrong

[@noellejames84]

Operation "fart in a bubble bath" doth commenced! 🤣😂 Still use that line since the first time hearing it! It's the BEST! 😂

[@OranIsGone]

Say what you will about Randy, at least he actually uses his product. I doubt most of these companies use their own service.

[@qazokm2]

It's not just trust pilot. I've been to lots of restaurants that have bad reviews on Tripadvisor and they have been absolutely fine. People are more likely to leave bad reviews if they are disgruntled or have a bad experience. Also sometimes competitors deliberately try to give bad reviews.

[@tehking111]

This is exactly why they use a Bayesian average rather than just an average.

[@vickywitton1008]

Yes I don't trust reviews for restaurants or places to visit, I like to find out for my self

[@kaigas007]

I've said it before, and I'll say it again: "you can't trust TrustPilot"

[@Tom-lm7bs]

I was initially pissed off with my experience with trustpilot, having left a review and went through the process to become ✅verified (scanning my drivers license and submitting a picture of myself) and still being rejected due to “a fraudulent software detection” process, but this clip definitely lifted my spirits 😅

[@GeminiLibraAquarius]

The three-star guy was so sweetly honest xDDD

[@imagesbyraphael]

The i-Con works. I have one myself. It can remove impurities from water like... rocks, large bugs, and puppy dogs. ⭐.⭐.⭐.⭐.⭐

[@piecesofgold1086]

“this guy works for Brita filter.” 😂

[@ALLSTARSPACE]

I have no confidence in TrustPilot, they deleted some of my not so positive reviews of other companies and services . Thank you so much for showing how the cookie crumbles. It all makes sense now.

[@censusgary]

The I-Con reminds me of the Juicero Press, a $699 machine that squeezed a proprietary packet of pulp ($7 each) to get a glass of juice. It worked about as well as squeezing the same packet with your hands, and not as well as using a conventional fruit juicer, or buying a bottle of juice. Most importantly, it only worked when connected to the internet via wi-fi, because ???. This brilliant idea received $120 million in startup capital, from investors I really, really want to meet, so I can pitch them some ideas. Unfortunately, you can no longer buy a Juicero Press. The company burned through that startup money in a couple of years, and went out of business in 2017. I’m sure it racked up some five-star reviews first, though.

[@jessejackson4690]

And thats the problem with proprietary products linked to a machine. All those poor idiots that bought a $700 paperweight now because they cant get the pouches anymore

[@tammyjohnson8161]

From the USA. I ABSOLUTELY LOVE JOE!! I love 🇬🇧 shows!! The US needs shows like yours!! Most of my YT subscribes are UK channels!!

[@coriredford3589]

His American accent is pretty good! Better than Benedict Cumberbatch.

[@lipamanka]

hmmm... I mean it's okay... (I'm an American)

[@aubyyyy]

I thank you for not getting Benedict Cumberbatch's name wrong for a cheap joke, you have my undying respect

[@badspecgamer128]

he's got nothing on Hugh Laurie

[@janani1826]

@@lipamanka I mesn considering he wssnt trying cos it's all meant to be a joke i think it was good 😂

[@Rachel98246]

Benedict Cumberbatch’s American accent is actually pretty good and I’m sick of people saying it’s bad just because they dislike Marvel 🙄

[@SargsyanTigran]

And some reviews from legitimate customers are getting removed, like how Amazon removed my review of a laptop I bought from them. 😠

[@Ellievibes10]

I literally got to 10:06 before I realised the name was “I con”... 🙄

[@Lee-bv7tj]

I realised when I read your comment

[@Ellievibes10]

Lee Bring it in. 🤗 We can be stupid together.

[@jessenaylorzambrano3815]

why does joe lycett literally deserve an oscar for this video

[@darkphoenix9812]

2:13 James Marriott, anyone?

[@jeffjefferson1503]

ha

[@henntendo]

Haha!

[@mooselover5]

The way his feet are pointed outwards on the escalator made me laugh way too hard.

[@thomasmountford9409]

joe i honestly think you might have hooked up with my dad over grindr

[@barryhomeowner9293]

I mean we all have

[@dougaltolan3017]

5:15 "just one?" legend

[@markm8090]

I didn't see Joe's car parked on the moon

[@Noobie2k7]

That's because it's still in Leeds.

[@silviag4870]

Not only is Joe hysterical but he is changing the world. Amazing!!! 😂 😂

[@yanalist3232]

I feel compelled to say as a stats grad student that Bayesian is not a formula but rather an approach to statistical analysis. The whole point of Bayesian analysis is to account for the fact that reviews aren’t a representative sample of everyone who engages with the brand or service, using something called “priors”. That is a different issue from the fact that it is easy to game the system - Bayesian priors are just part of the equation.

[@KateEliza6]

Wait that's literally my local shopping mall?! Now i'm sad i missed Joe Ly... sorry I mean Randy Tarragon

[@Owlabi]

Sameeee lol

[@JohnSmithShields]

Hugo Boss

[@madisonarias9872]

"just one?" *joe hands the woman a handful as she proceeds to shove them in her purse* I love this show

[@sbo3]

I've been put off Trust Pilot ever since a company removed my one star review claiming it wasn't a valid purchase and it was only when I went to complain to TP and provide proof of purchase that I realised I hadn't been sent any proof of purchase whatsoever.

[@crazyt1483]

I have helped some local business screen obvious fake bad or ludicrous reviews like how for a secondary school, someone said about their terrible experience from when they Where 6. Or the shop that only exists to sell products that are near or passed their best before but are still safe to consume that had bad reviews for selling out of date products.

[@MichaelJ_]

„Oh no, it‘s a split screen thing...“ 😂😂😂

[@megancracknell7548]

Alison laughing at joe makes it so much better

[@ericjourdain892]

"Arrange these in the shape of Namibia" killed me on the spot.

[@alihughes3728]

7:00 "Randy now runs the number 1 Water Purification Company" (fails to mention that this is also the ONLY Water Purification Company available)

[@scouser2010ify]

I love that someone said the icon saved my marriage 😂😂

[@barbaralamson7450]

Joe is absolutely brilliant. What he does is heroic to them he's helped.

[@poockat5962]

This is great I loved that he called It Con. I gotta a good chuckle..

[@tomskih203]

Should leave a review of this episode on Trustpilot.

[@neilaleksandrov2655]

omg.. it has been TRULY a while since I have laughed this hard... Thank You for this!

[@yetanotherperson6436]

Another problem with Trustpilot that is that sometimes businesses will ask for a review immediately after the ordering process, not after delivery.

[@thefantasticjames]

you have no idea how much i love this.

[@wallythepuggyoninstagoeshard]

feeling blessed to have seen this

[@Soph_-vj5vr]

I’ve only found this gem of a man recently but he is one of my new fave comedians!

[@hennnnerz]

>Joe makes bad joke >Cuts to Alison to see her laugh

[@Dog-hl7yj]

*see her fake laugh

[@k.stewart007]

I've absolutely never worked for a company that asks its staff and asks their staff to ask family and friends to post trust pilot reviews. The certainly never let staff go home an hour early for posting revelations, and they definitely never staff into any kind of cash raffle, where the more people you got to post the more chance you have of winning. They certainly never added unessacery additional costs to services, and generously remove additional costs in forms of discounts, cashback, vouchers or additional free services in exchange for trust pilot reviews. They almost certainly would never offer to save the customers value time by emailing them a pre written review for them to copy and paste. Ive never read bad reviews about the company from people who have chosen to not to use our services, or chosen to cancel, then noticed they very quickly disappear. Because surly the fact that someone has chosen not use the services, because they were unhappy with the services or chosen withdraw from the services because of bad experiences, means that they arnt actually a customer of the company, so therefore can't possibly comment about a service that they arnt actually using.

[@walterjames5656]

"click-click! That's what we've done!" Thanks for sharing, you are amazingly all over it!

[@Speederzzz]

"It's a split screen thing, look"

[@lifewcockapooz8103]

As someone who has experienced trustpilot as a reviewer I have encountered companies who pressure and spam me to leave them a really good review on there after I have bought from them again and again until I leave the review and they leave me alone. I wasn't bribed, but I was pressured and was very annoyed with them. And it's important to note that my actual experience with them was not great in terms of helpfulness and politeness BEFORE they pressured me to leave a review so when I said I liked them I was lying. I'm very ashamed of it but I think the experience brings to light how easily they can get reviews with corruption and manipulation. Joe bringing this to light is very relieving to see.

[@Jaiymesz]

I left two negative reviews and both flagged for not being the customer. When providing receipts and bank statements, they still refused to publish the reviews. This is why I never trust, trustpilot. Maybe ASA should get involved for using the word trust?

[@reeftheroamer]

At a company I used to work for we would get paid £5 per 5 star review on here, it just had to be left by a customer and have your name in it.

[@DavidMChannel]

Worked for a startup in London for six months. The number of ways the company went about boosting there good reviews were astonishing. I was even asked to write one for them once

[@FutureChaosTV]

No matter which review site or which review section on which site always read through some of the most positive and some of the most negative reviews and make yourself a picture if they sound legitimate. Best way to also find out if someone is intentionally giving 1* reviews just because a product is missing one feature *they'd* like but is missing or different as expected by them. It is hard work but if you buy a product that is well priced and pretty good unlike some of the reviews make it out to be (like how only one review can tank a products rating when there are only three reviews in total for this product) it feels pretty good to have listenend to ones own instincts.

[@Owlabi]

I can literally see the shop I work in in the background how did I miss this 😭😭😂

[@_J.F_]

I remember a time when customer reviews could actually be trusted but those days are long gone and nowadays anything with too good a review always make me suspicious. I have personally been contacted by a seller of a product that I left bad reviews for, asking me if they could offer any service to make me change my review. Nice customer service one could say but it still does not change a poor product to a good one.

[@joerogers1454]

I loved that he had to take the shit product to Basingstoke 🤣 I LOVE JOE LYCETT

[@Firegen1]

It was perfect. Nice to see Amazingstoke getting it's dues

[@Ahdok1]

161 reviews and top product in multiple categories is more reviews than the vast majority of products on trust pilot - so if this "isn't enough to trigger their fraud detection systems" nothing is.

[@scouser2010ify]

I love how eccentric the billionaire is ...just like every tech billionaire 😀 love joe

[@JustASleepySloth]

Whilst I am aware of fake reviews and a few things to look for, I did use this website the other day just cause it was the first review site that came up. I'm glad I've seen this because I won't be using it as a reliable source ever again

[@Kyates-ey1ce]

You have to be the freshest comedian around atm I could watch your videos all day you have me in tears 😂🤣

[@mainulhoque8816]

What fitting name I-con 😂

[@FuckDaGovernment]

i had 2 years old account with hundreds or reviews in trustpilot > suddenly i could not log in anymore or get password recovery n all my reviews disappeared > had to ask the livechat support and just telling me = account is closed! that´s it, no reasons explained, not any email messages to inform me, it´s just plain incompetent n stupid like this! I wasted my time n efforts for nothing but ingratitude!

[@siennamay3281]

Trust pilot are unethical, and not reliable at all. I had a supposedly 'gentle' skin peel at a skincare clinic, which left me with dark pigmentation marks and permanent scarring all over my face. I wrote a review about it on TrustPilot, which was somehow deleted the next day. Later on, I came across a Facebook page with honest reviews about that clinic; where people said the exact same thing as me. So TrustPilot is basically enabling the bad behaviour from the clinic. The clinic is currently rated 4/5 stars. TrustPilot urgently need to review their practices, and I'm glad that it's coming to light.

[@perodenero]

Arrange there in the shape of Namibia is the funniest thing I've heard in weeks😂

[@jbaby362]

That Randy voice did something for me that I can't accept

[@webforder4201]

You either die a hero or live long enough to become a villain

[@canutrusttrustpilot7803]

companies pay trustpilot monthly/yearly £sub $criptions for this, trustpilot allows companies control over what reviews are allowed - low-star can be removed trustpilot uses the income to advertise on TV - feedback loop, more companies pay subscriptions

[@hito_mode283]

Got a lot of these water puns. IVE GOT THEM ON TAP 😂😂

[@WhatsNewDan]

Just realised he was in Basingstoke, Festival Place! I would’ve loved to have seen him there :,(

[@nabarnes]

I came to the conclusion years ago that a company's TrustPilot score is generally inversely proportional to the company's actual level of customer service. Now I try to avoid any company that shows a Trustpilot score on their website, regardless of what it is.

[@chlorinelori1064]

This is why I only read 1-3 star reviews, if the bad characteristics is something I could live with while others are over sensitive about then I go to KZbin and see there how something works and to see the product better if possible.

[@MrVidification]

I usually stick to 2 to 4, but if you can also receive false negative reviews from competitors then looking only at 3 star reviews is probably better as you'll usually hear both positive and negative points that way. I'm pretty sure there will be false 1 star reviews out there, even if not as many as 5 star. The issue online or off is that people love to complain, and even with genuine reviews of any kind, people can dramatise in their favour and overall scores won't always reflect many companies that well as a result. The best option is to just make sure you use a store you already know that has a refund policy for just about any likely issue

[@pollypocket2282]

Nothing makes me happier than a Joe Lycett video upload!!!!! Sending love and TRUST from the States! 😘❤️❤️❤️

[@lanbroghini]

That was an amazing fight scene

[@Paul_The_Spaceman]

I was expecting "i gave him a B...and a J. Lol

[@doggfite]

I love your American accent, can you just leave me a voicemail with it??? lol

[@Mr_Web]

The iCon 👉 that's basically any Apple product 😂

[@Logarithm906]

There's a difference between being the most trusted and the most trustable... Also, "water you gonna do" god damn it, I feel ashamed for giggling at that.

[@KCanbutwont]

The fight scenes are amazing 😂😂😂

[@kuro-kuromi32]

Therapist: Joe Lycett’s american accent isn’t real, and can’t hurt you Joe Lycett’s american accent: T h e 👁 - c o n

[@kebabpower263]

Same with Trip Advisor and Amazon reviews.

[@canutrusttrustpilot7803]

5 minute search on twitter will bring dozens of results for users who will write you a trustpirate/google/tripadvisor/facebook 5 star or 1 star review, for about $2.50. you can buy them in bulk buys of 20, 30, 40, 50, 80, 100. I think 100 reviews costs about $200. or pocket change for most companies. they are called "non-drop" reviews. presumably, because the reviews don't get dropped from the site. I reported one of the accounts. it took twitter about 3 weeks to disable it. so you've got about 3 weeks of spamming your review writing services before you get shut.

[@ChrisSibley.]

Just realised this was filmed in Festival Place - Basingstoke. Nothing like seeing the hometown on KZbin! Lol.