Joe Lycett Impersonates RBS Boss to Get £8,000 Back to Scammed Customer | Joe Lycett's Got Your Back

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Joe Lycett impersonates RBS Boss Ross McEwan to help return £8,000 back to a scammed customer!
#JoeLycett #RBS #Channel4 #All4

[@Channel4Entertainment]

Anyone into basketball?? Watch the FULL EPISODE: bit.ly/2UePlXq

[@boringfunny2767]

Channel 4 pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment Pin my comment 😂 JK

[@RIXRADvidz]

why not just post them to Youtey here like you do these snippets of tease. linx stinx

[@mattsmith5267]

Great job Joe, really great show, live it. It is just perfect for your kind of mocking officialdom humour, and you get results.👍😂

[@PopaDom212]

Love basketball

[@orisonhousingfoundation3563]

Channel 4 more men like this needed across television well done Channel 4.. 👌

[@miranda6769]

the devil works hard but joe lycett works harder

[@gregsb3454]

Miranda "

[@MaSoNGaMeR115]

thats so anti Semitic!

[@emmagbates]

Miranda i know he’s a hero 💜

[@donb2527]

Connor Richardson Banks are morally wrong? So lending people money so they don’t need 100% of the money to buy a house is evil? I’d like to see where you’d live if the bank didn’t lend you 80%, or are you renting, and is that better? Moron.

[@charlie271210]

@@MaSoNGaMeR115 whats anti Semitic about what miranda said? you need to explain why you say this crap. cos its bollocks you idiot.

[@jonjohnson2844]

I follow a simple rule: Never have any money and you can't be scammed out of it.

[@Zombies8MyPizza]

Roll Safe, is that you?

[@bongodongo9229]

Extreme cheapskates, is that you?

[@Serpicoprime]

Sounds fool proof

[@01imh]

Broke niggas ARISE!!

[@Raych666]

I do this without trying

[@triggerhappymaceface3741]

Joe Lycett is 'Chaotic Good' personified

[@GayBennyyy]

Literal chaotic lawful

[@craftistic82]

Who's Joe Lycett? I only see Hugo Boss here.

[@tyson31415]

They broke rules? Now I can too! Hold my beer while I bring justice to the wicked! Somewhat more vigorious than necessary but.. all in good fun!

[@RealityDysfunction85]

@@GayBennyyy chaotic lawful is not an alignment...

[@vectorworm]

@@RealityDysfunction85 it should be though

[@noahboyle4972]

The fact the scammer knew her recent transactions and card numbers etc makes it seem that NatWest had a data breach and it is in fact their fault (might be wrong but)

[@D3w10n]

That, or scammer had some spyware on her device. While they can get most of info about transfer and recent purchases, they still cannot transfer money due to certain protections. But the whole scam is very high level tbh.

[@justanotherhappyhumanist8832]

Either that, or they just stole her mail and recent bank statement.

[@justanotherhappyhumanist8832]

A J All of those details are available on paper bank statements, though. My brother lives in a block of flats and everyone’s mail is delivered in mailboxes at the ground floor of the building. Someone stole everyone’s mail in his building, and loads of people in the building, including my brother, had dodgy transactions coming out of their bank accounts. I don’t really know what happened to the people involved, but they ordered things from my brother’s account like televisions and bicycles. Obviously they had these things delivered somewhere, so it shouldn’t have been too hard to catch the morons, but it was obviously really inconvenient for everyone in the building, since most people didn’t realise until after the money had already come out of their accounts. It’s actually really easy for people to know this kind of stuff just by going through your mail. That’s one of many reasons why it’s best to limit paper transactions.

[@justanotherhappyhumanist8832]

A J Fraud doesn’t work in just one single way. I know for a fact that people have committed fraud using stolen bank statements and mail, because it happened to my brother’s building and the police confirmed this. There are many ways that fraud happens - both the way that you outlined and the way that I’ve described are plausible (although I agree that your way is probably more likely in this particular case given the lengths they had gone to to make this appear legit).

[@justanotherhappyhumanist8832]

A J I mean, my brother’s building is large - half a century ago it would have been considered a skyscraper, and it has hundreds of tenants. They were able to get lots of people’s personal details, and implement a wide variety of scams using the information they got stealing people’s mail from just that one building. Those details were either sold, used to directly scam people in the building, or, in my brother’s case, directly access their accounts and make purchases.

[@dove8722]

So happy she got it back. Hearing her on the telephone stressed me out

[@Thanos.m]

@Alexander Kennedy so what it is nat west's job to protect its customers and they clearly failed

[@grimhasty3597]

@@Thanos.m Can't exactly protect someone from a phone call like this. There's no failing if someone willingly transferred their money like this. The banks are constantly talking about how they literally never make these types of calls, and would never suggest transferring funds like this, yet someone falls for it nearly every week.

[@Realisticallyliteral]

@@grimhasty3597 well, the scammer's gotta get all her account information somewhere, right?

[@hannahappleby5942]

@@grimhasty3597 where's all the info come from?

[@tonymakaroni2898]

I think it's idiotic to expect bank to protect you from your own stupidity. SHE IS STUPID and should have never gotten bank's money, scammer still has the same money. Shame on Joe/Hugo.

[@godgrant123]

we wont refund your money .. "but this will be publicised on tv" ah okay, we will refund you and look like a good bank

[@gee3883]

8 min add for 8k bargain .

[@masterc8294]

why the bank has to refund her for her own fault and stupidity in order to look like a good bank?

[@angrymancunian]

Bunch of fucking fraudsters....they even managed to.convince the nation twas labour who caused their financial irregularities....the bleedin cheek.

[@TheDawsonGamer]

Ben Forshaw leave it out pal

[@stellar783]

Master C No it was not, the number that called her was a legit one of their bank, now I don’t know whose fault is it that some rando out there was able to use it, but it’s definitely not hers. Also, the bank is aware of these issues, the least they could do is email or message people warning them about it, otherwise it’s not “doing *ALL* we can to prevent blah blah..”, it’s not giving two *beeps * about their customers. But why do I have to explain this to you when it’s your own fault and stupidity for not comprehending the issue?🤷‍♀️

[@partlyironic]

Ok but the fact that poor girl went through all the checks she could think of...they were ringing from the natwest number, that alone would get most people to trust them. Terrifying.

[@Colin_]

Rbs / natwest will very rarely, if ever, call you from anything other than withheld/private numbers. The contact numbers on the back of your cards will never call you as they are inbound numbers for customer services. Fraudsters can spoof (Disguise) their own phone numbers to appear to be other numbers. Bank staff will never give out their last names and if they are calling you will not ask for any bank account info. Banks will also never ask you to transfer funds. There are other ways to add security for telephone interactions so you can verify the identity of bank staff callers. Please contact your own bank for that info.

[@lorddarlo6194]

The Fact she is Nurse to makes it even more sick

[@yuki97kira]

My only main thing now is that usually they send mail and numbers are for customers.. But still... Its not a concrete ways of running away from scam

[@evilchicken17]

Anyone can fake calling you from any number or fake emailing you from any email address (including your own)... Just like anyone could write any from address on an envelope. This is not at all a new type of scam.

[@mrbejam]

Always say “I’ll call you back on the number I have” then go to the branch.

[@lilyfox313]

The bit that concerns me is that they had details of her recent transactions and payees. They therefore must have had some access to her account, which is a lot more worrying than the scammers that just call random numbers hoping no one will check they're legit.

[@ImSoberOfficer]

As long as you have someone's full name, date of birth and address you can simply call their bank, give them that information and receive the 5 most recent transactions for accounts held by that person

[@bellamee2775]

@@ImSoberOfficer, that needs to be stopped then.

[@ImSoberOfficer]

@@bellamee2775 I agree, unfortunately the law allows this so that debt collection companies use that information to make sure that the person they're collecting from is A: who they say they are and B: has money ingoing/outgoing so they can collect the debt.

[@janani1826]

@@bellamee2775 no people jsut need to know that they can do that. We need a list of what is easy to access info so we can find out what we need to trust them ( but that would also mean them knowing it 😂)

[@angelaandersons7918]

@@ImSoberOfficer That's where GDPR should come in.. Shocking this happens to Claire and others like her

[@BelleFlower15]

Hearing her panic and grief when they played that recording was so distressing. Broke my heart. I'm so glad she got her money back!

[@SilverFlame819]

Her voice on the phone to the bank... So sad. Her panic totally gave me anxiety. :(

[@joebleasdale5557]

Joe Lycett is hilarious and a super witty and savvy national treasure. He actually needs to host Watchdog.

[@jackmerriman4445]

@Umar IFL Umar I know right. Average at best

[@JonathanShawTheCulturedBrummie]

Brummie lad too 😎

[@partlyironic]

Omg that is it! He is the new Anne Robinson!

[@Degjoy]

National treasure! I agree!

[@PokerPlayerJames]

Ah the old "You can't film in this location" bollocks that businesses always pull after being caught out on camera.

[@willch.2259]

And the "we can seize your property" thing, is that legitimate or a scare tactic?

[@AnnoyedWoof356]

Will Ch. nobody can take your property off of you without a warrant

[@willch.2259]

@@AnnoyedWoof356 Decent. Hopefully this applies to schools.

[@pkk639]

You can film in public i.e in the street but inside buildings they have the right to refuse but they can only tell you to stop filming. Security guards have no legal powers and cannot take any property from you, they can only ask for it (basically intimidate, threaten and ACT as though they have the authority to take your property and HOPE you give it to them). Security guards are just average joes in a black uniform. Perhaps the only thing the bank security guards have over other places is the right to detain people (due to it being a bank and calling it as 'suspicious activity') as detaining/falsely imprisoning someone is illegal. (Naturally this is all irrelevant if an actual crime is being commited).

[@PokerPlayerJames]

@@pkk639 I'm aware they have the right to refuse it on there private property, especiallyin a bank, like. . . Duh! It's just fun to note that they're A-Okay with filming until they clock that they're going to be criticised.

[@richbuilds_com]

If you get calls like this: Just ring off and ring back the organisation on a number you know is real (their website) and ask them to confirm.

[@stevieh9860]

If you ring back, do it from a different phone. They stay on the line so when you ring back, you think it’s the bank, it’s still them.

[@nimoy007]

@@stevieh9860 stevie, I think you misunderstand how this works. If you type the number in manually (a known good number), none of what you just said will happen. I don't know 100% what will happen if you tell your phone to call it back, but pretty sure it would do the same. The whole point is that the call came from what looked like a legit number, so if you call the legit number back, you will reach the actual company, not the scammers/number spoofers.

[@Matmaster50]

@@nimoy007 I think he's on about the newish scam police warned about lately I think It only works on landlines but they can somehow keep your line open so even if you dial a new number it goes back to the scammer saw it on a watchdog a few months ago.

[@hutchie4321]

@@stevieh9860 hahaha i think someone has watched a few to many bank robbery films people arent physically tapping into the phone line of a bank (if this was the case poepl would be seriously fucked as they could do far worse if they had that type of technology! Doesn't take the CIA to perform a simple ghost call. I have never done or don't get why anyone would want to but i could quite easily do it from my laptop. Its just a display not the actually phone number that is calling. I've been harrassed by scammers after talking shit to them down the phone and they genuinely called me back and it said they were calling from 'suck my tits'. yes, i thought this was quite funny as well tbf! all jokes aside people need to be so careful with how easy it is to be scammed. Never believe a bank, loan company, car finance etc would ask for such information over the phone or email. They would most likely ask you to come into the nearest local branch!

[@stevieh9860]

Matmaster50 correct. You put the phone down. They don’t. You are still connected. And yes I think it is just landlines. If you get one one the landline, use a mobile to ring the actual number.

[@LiamEFC.]

"Is ne1 in the office" 😭😭

[@gojeta1999]

Thought it was a post code

[@redyellowpink01]

I didn't even notice the abreve 😂

[@SuperButters90]

Literally NEVER EVER deal with anyone who calls you. They might call you to let you know this, however you should always call them back from a phone number from official websites. Sometimes they can be legit, but please don't take the risk. Hang up and call back on an official number from their official website. It's for the best. Never transfer money to keep it safe, the bank is expected to freeze the account.

[@MuayThaiSabaiSabai]

When exactly can they be legit?

[@muserock2367]

@@MuayThaiSabaiSabai Fraud detection departments in your bank will sometimes phone you if they suspect there's been suspicious activity on your account. But they won't ask you for passwords or codes etc and will just tell you to get in contact with the bank ASAP. When I was in Africa for a few months every time I made a cash withdrawal they phoned my mobile to tell me someone in Africa was withdrawing cash from my account and I was just like "Yeah that's me" haha. They sometimes also ask you to phone them like they did with me once when I tried to make a £400 payment on a holiday online. I had to phone my bank and answer some questions to prove it was actually me but again they didn't ask for passwords etc. At the end of the day, if someone has removed money from your account the bank can trace where it went and retrieve it. It's if you transfer it yourself they can be a dick and say "well you sent the money so it's your fault"

[@MuayThaiSabaiSabai]

muserock2367 Alright, I know. Just wondered what you were referring to.

[@plkj007]

This exact situation happened to my old man. The scammer was actually able to tell him his security details which Barclays should have been keeping safe and secure. They used these grounds to gain my dad’s trust and therefore he sent a load of money as Claire did. Barclays tried to play the same cards as Natwest did here, but once we said to Barclays that this was down to THEIR lack of ability to keep security details safe in the first place, they were stumped. After a few days, Barclays paid every penny back and said nothing else. Never settle.

[@benmccullough3605]

Imagine being a business owner and seeing Joe with his camera crew

[@daniellenederpel916]

I imagine its like when your mum calls you by your full name, just going over everything you've ever done wrong

[@Nippleless_Cage]

Why do I hear boss music

[@oldbetter-or-for-worser8359]

​@@Nippleless_Cage Hugo boss music

[@ipellaers]

"Oh god, some dumb bitch fucked herself, and now we can pay for it because otherwise these dumb plebs somehow blame us for their stupidity. We fucking told em not to do businuiss with random people calling them out of the blue, and on top of that now here's some self involved cowardly bawbag that's too afraid of going after the REAL criminals so he's just going to commit the crime of blackmail in order to look like the elevated being that fixed all this". PERSONAL RESPONSIBILITY, ever heard of it?! And for the dumb fucks saying the bank should have protected her... How? How are they going to stop people putting everything and their social security number on facebook? Call before each and every single transaction? Millenials where bad, but you entitled lot are worse. I hope they quadrupilled her bills after that.

[@noxnilrem9351]

The genuine joy I felt when hearing that she got her money in the end was overwhelming. Joe Lycett is a freaking saint.

[@elegantruin]

Who needs a Lawyer when we have Joe Lycett

[@elizabethjewel8157]

Looking back on how he says being in the newspaper was his proudest achievement And now Hugo Boss is international news

[@marksmith-Toon23]

Well done on getting that ladies money back 😊

[@Fifury161]

Technically he didn't get her money back, did you actually watch the video?

[@gagers78]

@@Fifury161 the technical difference between getting paid 8000 and having 8000 fo your own money is so marginal who cares.

[@Fifury161]

Clearly anyone that doesn't pay UK taxes...

[@gagers78]

@@Fifury161 Sure it matters for taxes. But i don't know about you but i don't work as an accountant. The video was pretty wholesome just allow this person to word it technically incorrectly. To almost every other person the difference is negligible.

[@spookym123]

​@@Fifury161 By the same token then, technically, it never was "her" money anyway, unless the bank held and marked every banknote she ever deposited. Banks use our funds constantly for various reasons - investments, loans, etc. They simply made good on something that an astute bank would never have allowed to happen. There are two times I tried to conduct a transaction electronically with my bank, and because they were over a certain amount, I had to be there in person to handle them.

[@crazyrobots6565]

The worst part of being scammed like this is the victims then feel really stupid. I've had member did my family be frauded like this. And they feel embarrassed and stupid. Not unlike many victims of many crimes.

[@Chris_t0]

They should feel stupid, I wish people like this did not get refunded

[@cassun603]

@@Chris_t0 While I agree they should feel stupid, they most definitely should get their money back. Fraud is a crime, and we should not punish the victims of crimes

[@Chris_t0]

​@@cassun603 Yes they should get there money back from the person who did it, definitely not through the bank who has to fork out their own money just cause they have a stupid customer. This specific customer was dumb as hell, the bank knew it too but had to refund even though it was a dumb look for the bank, just cause it was for cameras. Now other idiots will think the bank will cover their stupid asses.

[@AnEmu404]

Chris -0 I usually like to stay calm, but Fuck you. You have no idea what’s going on in someone’s life, many people are emotionally vulnerable and may be in a tight spot financially, so could be easily tricked or panicked. Scammers often use a sense of urgency which can be very distressing for mentally or emotionally vulnerable people, so they fall prey to it. Making them feel stupid after helps no one.

[@Sam-Cain]

@@Chris_t0 Mate, when has a bank ever given a shit about your well being? They only ever care about their bottom line. They are scum. If nothing else, they deserve to lose a fraction of a fraction of a fraction of their profits to do the right thing and refund fraud victims. Fuck 'em, they can take that hit and should be taking hundreds more like it.

[@K_ingh16]

next time security have me, I'm calling channel 4

[@jasonsabbath6996]

When they launched into Bitch Better Have My Money I lost it! I was crying laughing so hard!

[@singrdave]

Joe Lycett's using his comedy powers for good rather than eeeeeevil.

[@cyberpleb2472]

Robbing banks...is this "good"?

[@insidebriansmind]

Not a fan of Robin Hood?

[@cyberpleb2472]

@@insidebriansmind If I recall correctly, the implication in Robin Hood is that the money was acquired from the poor unjustly. Here it seems that a company has been unjustly strong-armed (some might say extorted) into using their investors' money to pay for someone else's mistake.

[@cyberpleb2472]

@@insidebriansmind Incidentally, this was the joke in my post. I'm not a fan of forcefully taking money from those that have earned it simply to compensate those that envy it.

[@insidebriansmind]

@@cyberpleb2472 I get you. I can see a new Trend of singing to bank tellers running rampant now!

[@TheCarlbrian]

I work for NatWest, and I know we do a hell of a lot of work to help people see through scammers, but I must admit, this is brilliant.

[@ainewinterbottom7932]

Lycett you legend. Hilarious and lovely

[@blanktester]

Hearing her reaction to the phone operator telling her they won't be able to get the money back is so chilling.

[@thehALomolov2]

Your bank would never call you trying to get you to send money outside the bank, if they're trying to protect your money.. They'd just freeze you're account till its sorted out. Moving the money outside is like building a vault and then storing your valuables in a suitcase outside the vault...

[@jimbojones8208]

Yea, she was dumb, her friend knew straight away that it was bogus. Some people are just fucking stupid.

[@youweechube]

@@jimbojones8208 yep, and then the director of Natwest is shamed for "reasons"?!??!?!?

[@youweechube]

@@nxgan1088 made mistakes, dont feel the need to cry to a tv show to rectify them for me and shame an unrelated person to give me their money.

[@connarkent282]

@@jimbojones8208 I'm glad someone else said this. It's not the bank, they are following policy. The bank would never never ask your to move money out of your account. Even if they proved other stuff, that should be a flag. It's her own fault, for being an idiot

[@hannahjeffrey7155]

@@jimbojones8208 it's not her fault. It happens to many people, she isn't an idiot

[@technicalscience]

Normally in these situations I say "What an idiot!", but they really did a good job with this scam and it seems it was very convincing! Glad to hear she got her money back :) Good work Joe!

[@vaguelyawareofstuff2955]

I'll say it for you "What an idiot". All she had to do was say "I'll ring you back on the number on my card" and that would've been job done. So no, she's an utter moron.

[@cyberpleb2472]

She didn't "get her money back". She gave away her money. She got other people's money because a company was strong-armed and harassed into covering HER loss.

[@NicholasBrakespear]

None of these companies have proper security measures. My mother has been receiving calls recently from what are obviously Indian scam call centres, claiming to be from BT and saying that the internet is going to be cut off (we're with Virgin, so it doesn't even make sense). But she called Virgin to find out what they would actually do to prove they are who they say they are, if there was really a problem with the internet. Suffice it to say, they have no actual procedure for identifying themselves in this situation beyond claiming they're from the company. They might ask YOU for security information, but they have no way of proving their own identity, which is a major vulnerability for everyone, and it clearly isn't being addressed.

[@nelsonglover3963]

Phone back on the number on their website. Thats the only way you deal with someone phoning you up asking for details.

[@evaahh9584]

@@nelsonglover3963 even then, I’m fairly certain I remember there being a way to keep someone on the line.

[@nelsonglover3963]

@@evaahh9584 on a landline yes.

[@Cheesus-Sliced]

they don't have procedures because generally speaking, they do not call. They will send emails or text messages, usually asking you to go to the website, log into your account on the website and use the internal message system.

[@justincoleman3805]

The scammers were able to set up two accounts in her name? Is that not alarming to the bank?

[@Hydrasam]

Claimed they were in her name when aske Sher to send the money

[@xaverlustig3581]

They might have just told her that, and in reality they were in the fraudster's name. The fraudster probably relied on the transfer being based on the IBAN and the recipients name not being checked.

[@BensBrickDesigns]

Well played. As someone who's had their card skimmed and money taken, this makes me happy.

[@_J.F_]

Yeah, the only problem is that whoever took your money got away with it, and the only one to pay for your fuck up is the other bank customers, so how fair is that in reality?

[@ryanredmond87]

Prick

[@dollarbill1232]

@Repeat After Me: Please don't tell people to keep physical cash in a hiding place, this is awful advice

[@youweechube]

getting skimmed is totally different in that you are genuinely not accountable, in this example in the video, she is very much at fault and the bank doesnt "owe" her anything other than attempting their best to recover the money. But of course sometimes it isnt possible, especially if the money has been further moved on to other accounts.

[@iaincowell9747]

@Repeat After Me:" If you have a good hiding place keep your cash as physical cash/bullion and only use cards when you absolutely have to", This is the most idiotic stupid advice I have ever heard

[@amyclarke41]

dont answer any bank calls go to the real bank and let them know 😣

[@youweechube]

yeah reminds me a bit of Fonejacker when he was asking their account details so he could unlock the safe and clean it.

[@kogo8107]

And then you go the bank and they laugh at you for not picking up an unknown number because it was the bank silly 🙄 I’d rather be silly than scammed

[@AmmaSoelberg]

He's an actual hero, I know that this was funny and all but that money was to help that girl go back to Uni, that is quite literally her future. You can hear just how distressed she is on the phone call and what it meant to her. I hope she's doing well and is enjoying her studies

[@Drathan666]

I'm more bothered by your camera crew being illegally detained...

[@enochchaos9152]

Well it's private property so I don't believe it was illegal but I'm not 100% sure

[@blacktiger171]

Enoch Chaos the recording is illegal as it was on private property yes, however I’m almost certain (although I could be wrong) a buildings security cannot legally detain them unless they have reasonable suspicion that they have stolen from the property.

[@lostspace5811]

@@blacktiger171 so privateers own the law. Make banks government then... The pseudo-gov is the political archetecture and the real governance has given itself its own arm of the laws against freedom. They only give ground not when it is moral or ethical justice but if it will cost them more money to keep pushing the extortionate route. If it is private are the public allowed to enter the lobby? Why run a public front then if there is that much hostility.. If someone has a meeting give them a code to open the door.

[@blacktiger171]

Lost Space honestly not even sure what you’re trying to say... if you’re referring to the recording being illegal... you can record private property from public property, just not within it without permission.

[@lostspace5811]

@@blacktiger171 is a house private property?

[@koopalibrary]

In all honesty, real victory would have been tracking down the scammers. The bank itself was not at fault in this one.

[@cryoraptora303tm2]

Impossible since they almost always reside in another continent. This is the best you're gonna get.

[@jenelaina5665]

@@cryoraptora303tm2 and that "spoofed the number" thing.

[@HarryWizard]

@@cryoraptora303tm2 Check out Jim Browning, he actually locates scammers down to the exact address and calls the police on them.

[@cryoraptora303tm2]

@@HarryWizard Yeah I love his videos. He's doing a better job than the entire police, great guy

[@HarryWizard]

@@cryoraptora303tm2 ikr

[@lisajanedegara9858]

I've been watching all of the episodes back to back, and while other episodes were funnier (the Uber ears one had me crying laughing) this is one of the most impressive pieces of work done by Joe and the team. Companies fear embarrassment more than anything; his efforts restored this young woman what she was rightfully owed. I was already very impressed but now I am a FAN FOR LIFE! love u joe xox

[@elizabethrose3187]

I feel like Joe Lycett was born to do this. I can't think of a more perfect show.

[@NymphieJP]

As a recent victim of fraud my bank helped me out really well. It’s amazing that Joe got this sorted. Thanks, Joe!

[@chipmunk449]

AH IT WAS ALL AN ELABORATE SCHEME BY LESLIE! to scam Natwest out of 8 grand. Well done Agent leslie.

[@eidothea]

6:44 "Security made it clear that an encore was not an option" 😭😭

[@joshpring1]

You're litterally a hero! Can everyone take a second to appreciate what a legend this man actually is.

[@alexjones2788]

For some reason I read RBS Boss as Bob Ross in my head

[@macssimpson183]

Well done Joe, nice work. Remember if your bank or anyone official gets in touch out of the blue, it's very likely a scam. Tell them you will phone them back, preferably using another line (if they call on land line use mobile & vice versa) . Also find the number yourself don't use a number the caller gave you.

[@Tidus24kmc]

Its sad that you need a celebrity to get your scammed money back.

[@MrLego3160]

Shes not getting it back. natwest is gifting her 8 grand in return for not being punished for her mistakes.

[@Tidus24kmc]

@@MrLego3160 your missing the point. If you dont have a celebrity making a big deal about it, natwest or whoever would tell you to fuck off and tough titties your money is gone.

[@CoccoSshi]

If someone stole money from me... I wouldn't expect to get the money back. She lost most of her money because she was not vigilant. Some banks don't even attempt to get your money back when you have authorised it yourself. Her sister knew the call was dodgy because she had basic education that the bank provides to everyone

[@MrLego3160]

@@Tidus24kmc Yeah, like they should. you transferred money legitimately to someone you should have known better than to trust. everything was above board.

[@vaw796]

CoccoSshi You can be like that now with your righteous view, but if it happened to *you* I suspect you'd want your money back. It was a sophisticated scam, not everyone knows of all the scams, so don't judge like you have never made mistakes. Hindsight, as they say, is a wonderful thing but it was a scam and I'm glad she got her hard earned money back.

[@Rubytuesday1569]

Joe Lycett... Public menace and absolute legend. Well done Joe. ☮️

[@k1dicarus]

I am so glad i found this show few days ago, every episode i watch is funny and has a humanitarian aspect added to it which makes it very relatable. You rock Joe Lycett.

[@BluebellStudio]

I hate Natwest. A year ago I was trying to book a ticket to go and see my dying mother, and Natwest didn't like the transaction so without asking they've locked my cards and bank account to prevent fraud. When I went to see a bank manager in Worthing, explaining the situation I've said that they cant just lock me out just because they don't like the look of transaction, he replied with a murky smile: "We can do what ever we want. Its OUR bank!". My mum past away next day, so I didn't get to see her.

[@nadyulife]

Poor thing, I’m sorry to hear that. I hope you can heal someday. x

[@zziaoe6940]

That's disgusting, I'm so sorry. Nobody deserves to be treated like this, I hope you see here one day

[@TheDeenerdoo]

Wow terrible, I am so sorry that happened to you

[@georgeperry7416]

mfg779 omg I sorry for your loss Nat west should be ashamed of themselves

[@BluebellStudio]

@@neb4587 must be your breath mate. You want see my mothers ashes so you can believe?

[@clarebell5926]

Absolutely LOVE Joe Lycett!! I've been lucky enough to meet him twice - he's so lovely....always happy to have a chat and never refuses a photo! :)

[@creation3313]

Love ya to bits Joe. Keep it up, not literally just the good work, I mean the under cover uncovering scammers lol

[@chrisThurt4269]

Wow. We need this in America! It shouldn't take this to get corporations and other organizations to do what's right, but since it does, we need more of these type of people, more like Joe and his team all over the world! Bravo! HipHipHooorah!

[@sophiai4328]

Love his tweet sign off “love, hugs and sex” 😂😂

[@argo12]

Well done! If you get a call from anyone asking you for anything remotely to do with money (taxes or utilities or banking), hang up and call the number on the back of your banking card, bank statement, utility bill, or tax form. Number spoofing makes it look like it's a legit call, but do not give out info to ANYONE who calls you!

[@bobilloyd3041]

I don't usually hang up before saying .... "Yea, Fuck off!" I've become so good at it that I occasionally say it to legitimate callers trying to sell me stuff I probably don't want, but that don't generally deserve this level of abuse. ... screw them too, cold callers are a pain in the ass I could do without, especially when they're masquerading as scammers.

[@AmySmith-qt6qg]

What an absolute legend! Funny, intelligent and genuinely kind. RESPECT!

[@cliffsutton7445]

Good job, feel good story, so little advertised these days, need more!! Thanks a ton for taking the time to help others.

[@passionfly1]

Joe Lycett got her money back with class, humor, and style! He's a LEGEND!

[@tesfuweldemikael2902]

"One of the proudest moments of my career" - surely :D

[@cupcakewithouttheicing]

I've been binging these and boy, I love Joe Lycett. What a kind soul

[@cutebutevil7387]

Joe Lycett, does something amazing then plays it off as a bit of fun. Truly heroic!

[@cwbrooks5329]

"Joe, you legend." Truer words never spoken.

[@mariambaker7233]

Joe you are awesome. These fraudsters are so convincing. The biggest concern is that they new her details and transactions. As an ex bank person I would close all accounts and move to a different bank.

[@StorytellerDan]

Just as legend as the 1st time I watched it. Joe; you, your team, C4 - I salute you all for this. Bravo!

[@MohamedAliTibouMtibaa]

you can't help it but love this guy

[@phoebeduncan]

“That’s me!”😂😂😂😂😂

[@14Mentalist]

He is a smart lad fucking brilliant I love it.

[@edyak6280]

Effing brilliant! Well done Joe and the team.

[@HeavyGuyFP]

I just started watching these today. Joe Lycett's not only hilarious, but genuinely such an angel.

[@gobbleygob]

Is there anything a good harmony can't accomplish?

[@xiezongnan]

my rules to avoid being scammed is when someone calls me and claim to be someone, I will ring the someone that they claim to be instead of talking to someone who called me that claim to be someone.

[@KyleRayner12]

He just sounds thrilled/proud on, "That's me!" It's the best.

[@skyofserenity]

Her voice when she called the actual bank broke my heart 😭

[@EmperorMingg]

I’ll be the guy to say that it isn’t up to the victim’s bank to fork over the money to someone that was fooled out of their money. They can recall what hasn’t been moved out, but they don’t owe you a thing.

[@thesandwich5321]

They do if it's their phone number being used, and if the account has been breached- which, given the information thos fraudster already had about her account, it had been. The company is responsible for the safety and security of their clients. If we blame anyone, blame the bastard scammers who think innocent people should suffer.

[@MalawisLilleKanal]

If I were a scammer, I'd look into "scamming" someone who could then get on TV to get the money "back". Thus scamming the bank.

[@thumbwitch4607]

I had my card skimmed years ago - it was used in Thailand to take cash out. I was in the UK at the time, and my bank called me to ask if it was me using the card in Thailand, which of course it wasn't. The fraud team dealt with it very quickly and the money that was stolen was refunded to me - it was a much smaller amount (£140 ish) but still, the money had gone out of the bank but they still refunded me because their systems had allowed a fraudulent transaction to take place.

[@Evilroco]

@@thesandwich5321 This is all data commonly(not quite so much now) found in peoples rubbish ,discarded statements and bank letters have been used for decades and would explain the info they had ,Hardly the fault of the Bank ! The use of the phone number is the stand out feature of this con.

[@StabStabStabStabby]

@@thesandwich5321 the number was spoofed and the recent transactions could have easily been found on a discarded statement in her bin. The bank isn't at fault here.

[@lilybatterham6050]

Joe Lycett putting his trolling powers to excellent use

[@nathanpaul3872]

I've just discovered Joe Lycett on youtube this week... What a treat... Comedy with a hint of justice.. Heaven..

[@blaiseblack7175]

That's the most satisfying thing I've ever seen.

[@klaythoring1326]

She did a reasonable amount of due diligence & this was a sophisticated scam, surely they should have recovered this on her behalf. Heartbreaking, and too common. Clearly everyone can be scammed judging from this ~ a good way to make a serious topic funny!

[@StabStabStabStabby]

Money can't be recovered if the owner authorised the transaction. It's as simple as that. The world would be in chaos if you could literally reverse any bank transfer for any reason.

[@xXOFrannieOXx]

This was great, love Joe and its good to hear this can have a good ending but, come on, they sooooo gave her the money back because they didnt want to look that bad.

[@rosseckstein4183]

Joe seems like a genuinely awesome person.

[@PhyllisGlassup2TheBrim]

That was sensible. Give someone all your money and only *afterwards* think of checking with the bank lol

[@Sam-op6us]

I love how this is basically watchdog but so much better

[@psnLoneWulf14]

I understand that the scammer used caller id spoofing to show the natwest number but how did the scammers get details of her recent transactions?

[@KappaDoge]

Dont put any letters with sensitive information in the recycling. Its a way people can get paperwork for fraud. One letter would have your past transaction name address and bank account details from one letter

[@kapitankapital6580]

@@KappaDoge Yes, this is why it's important to shred sensitive documents.

[@Chris-top-her]

Most likely they called the contact centre and asked for recent transactions/direct debits etc

[@kapitankapital6580]

@@Chris-top-her But presumably you can't get that information without some proof of ID? Things like an account number which they wouldn't be able to get hold of?

[@Chris-top-her]

@@kapitankapital6580 some banks you can call up and they locate you on the system with name and date of birth for example. Or the victim has become a target through an existing data breach which could have card numbers/account numbers and then the fraudsters work onwards from there

[@doraflame6277]

I had to pause when they started singing, as to not burst out laughing. I'm supposed to be working on a school project right now.

[@amethystjean1744]

I love you Joe Lycett. You are doing amazing things for the world

[@KellySmunt303]

So glad his trolling has evolved.

[@Zevonfan524]

I love Joe! He’s a world class troll with a heart of gold & I’m glad he’s on our side!

[@michellemcfarland80]

U Rock Dude!! Thank U for being You!!! 💗👍💗👏💗👍💗

[@aggelosstergioulas7698]

what a legend this guy is!!!

[@justbrowsing1278]

This is the most hilarious thing I’ve ever seen! Where has Joe been all my life!

[@sarahbilling6082]

In school, they used to asked me what I wanted to do when I grew up, I want to be Joe Lycett

[@ChrisGWGreen]

That made me smile to no end :) brilliant work!!

[@steelwubbs1927]

Joe Lycett is the best real life bard I've ever seen. I'm officially a HUGE fan

[@valerierodger7700]

LMAO Joe, I love you more than ever!

[@jack36afc18]

How tf did they make it seem like they called from a NatWest number?

[@DillerDallerDuller]

en.m.wikipedia.org/wiki/Caller_ID_spoofing

[@arnoldhau1]

That is easy. The number you see means nothing, its just a display text basically. Its just a shame that people are never told that this is the case, most think that number actually means the call does come from that number but it does not at all. Maybe you use an IP based calling service like Rebtel. There you can call via the internet to a phone, but the caller will still see the phone number you registered with. Despite the call havening nothing to do with your phone at all, since you call via the internet.

[@bleedblackwax]

Clearly you've never seen the movie Scream!! Cell cloning/caller ID spoofing!

[@tjfSIM]

@david sanders Yes. ALWAYS disconnect the call, and then phone back using a different phone, to an official number. Even better, go to your nearest branch and ask them to verify it. These bastards are getting more and more sophisticated, it's ridiculous.

[@commonsense31]

JACK36AFC so easy! It’s scary how easy it is.

[@josephchambers2000]

I mean, it's not like the bank couldn't afford it...they are literally made of money.

[@avagyrl]

Joe Lycett is a national treasure! Love watching him stand up for the little guy. Cheeky! ;)

[@GlammyGirl22]

Joe’s a legend 😂

[@imnotgayyy8489]

Hardly!

[@kale11111]

Plot Twist - She got her friend to take her money to get on the show now has £16,000

[@robertofontiglia4148]

LOL !

[@amir123786]

K cs lol it’s literally what many people do. Double your money.

[@oliverwilkinson5773]

This is why i love joe always there to help