Here's Why Your PS5 Just Started Crashing

[@lowsodiumgamer6805]

If your playstation 5 is shutting off unexpectedly while only playing ps5 games only, your playstation is full of dust and preventing air flow, my friend and I both had this problem and I fixed it by taking out the fan and deep cleaning the ps5 worked perfect after that. All the other stuff said in this video is not going to help

[@eugenevillanti8227]

Bruh I wish I could like this comment 1000 times . Yes someone has a brain here .

[@ARedMotorcycle]

This guy's video is completely useless. I wish we could still see the amount of thumbs down on KZbin. I could've saved a few minutes. Thanks a lot, Susan Wabbajack!

[@sof2452]

Actually it does help you’re wrong

[@dubdubdin]

it’s not just that, everyone is not just stupid they have legit claims. My ps5 that I purchased 3 weeks ago had to be returned and exchanged because I did not want to wait 3-4 weeks for sony.

[@dubdubdin]

my ps5 starting having issues after a week of playing MW2. After the 3rd week, while trying to load up into MW2 the whole system crashed giving me a system software error screen. After doing a full factory reset and a new software directly from the PSN website. It kept doing the same thing in GOW and MW2. The console ended up bricked after continuous tries and that why i went with the exchange.

[@hjk3351]

Bought a brand new ps5 a few months ago and have had zero issues with it at all. Hope no one else does! I love my ps5

[@katiekirks1253]

I love it too. It’s awesome. The only thing for mine is if I put it in rest mode while a game is open the screen turns green and it crashes.

[@lowsodiumgamer6805]

Just keep it clean and you won’t have this issue the video went on on but none of those sulution do anything for what this video is saying

[@dcmasta123]

Same ! I got mine about 5 months after they released , from PS vita. No problems yet & I hope it stays like that.. have already cleaned it 2 times for no dust inside. Also have a extra 1 I bought from target that I only play 1 game on lol and have as a back up lmaoooo

[@stephenbennett6108]

Bought mine a year ago & it crashed a few weeks back, had to reset the console & start Elden Ring all over again from 80+ hours played to a restart 🤦🏽‍♂️

[@dcmasta123]

@@stephenbennett6108 - what about the cloud storage?

[@thesuhailkhoury]

Been a PS5 owner since launch date and experienced this issue a year in, a super important tip that you missed is overheating due to dust and fur build-up from having pets or similar in the house. Following iFixit's guide on how to clean the PS5 all the way down to the last heat sync is what solved the problem for me, never had a random shut down since. Hope this helps someone out there.

[@fifcod4557]

I think this is the reason why my ps5 started shutting down randomly. I have the AC on all day but it still feels hot in my room. It happened like 3 times but the last time it wouldn’t power on after it shut down. I even tried to request a repair or replacement but couldn’t find my receipt. Lol

[@nateparker4264]

The main issue I've had with mine is it acting like its been unplugged sometimes after being put into rest mode, ill go and turn it back on and is has to do a system repair to make sure no games were corrupt. Super weird issue

[@jstro-hobbytech]

like the most obvious reason. Jesus.

[@justinmckenzie3318]

Thanks, I'll hold this tip to heart since I have pets and also am guilty of barely cleaning my home consoles.

[@jstro-hobbytech]

@@justinmckenzie3318 I broke down and got a wireless air compressor and my consoles look new. My pc didn't need it as I'm waiting for a new psu amd case to go with the 3090ti I got at an absurd price.

[@teejaytv3821]

If you have a problem where your ps5 turns off randomly with no warning and in order to turn it back on you have to unplug it and plug it back in I found a fix that has worked for me. I recommend cleaning the console out and standing it up sideways instead of vertical. Once you do that if you don’t already have one go to the store and get a mini fan that you can plug into the wall. Once you turn it on just position the fan towards the back of the ps5 where all the heat comes out at and this should work. My ps5 has been turning off randomly since like January of this year and nothing has worked. I started doing this a couple of weeks ago and my ps5 has never turned off again. Hope this works for anyone having this issue

[@DAT-TEXAS-DUDE]

Maybe your.ps5 fan is burnt out bro. Have you checked that

[@tumshiewhacker4498]

@@DAT-TEXAS-DUDE + 1 to that

[@ps-lover8380]

my PS5 is good but I have this problem recently on my PS4 slim how to fix it

[@QueensBronxNY]

that's exactly what I do, I place a fan directly towards the back of the ps5

[@scottcline87]

Couldn't u just warranty to console? Unless it's over a year old I guess.

[@cmoe1309]

What would be really useful is to have a systems check app....where you can manually run a diagnostic test on the ps5 to check every component ,if it is all running properly or if there has been any damage to the hardware or software and it isn't operating as it should ...this way you can get ahead of a problem before it becomes a huge problem in the future

[@cmoe1309]

@@FF-7Sephiroth having apps to automate my thinking and do action accordingly is technologically advancing, why would people invent things to make life more difficult. But having an app that runs diagnostics on each component would be useful in a ps5 and in any modern technology, it will immediately isolate the troubled area. Same like pc has, even my phone has one that check components and test it at command

[@cmoe1309]

@@FF-7Sephiroth just hear me out ? no, they do but just having the ability to manually check would be appreciated I'm addition I never had a problem running diagnostic tests and it being inaccurate and I'm sure they can add one to newer consoles. It is not lost on me I understand what you are saying but you also put words in my mouth ...I didn't say thinking makes my life difficult but I was merely stating a fact as to why do we create various technologies because they do the thinking for us to a certain extent while we can do something else this in all makes workloads much easier no . Just a small scenario, recently my old ps4 broke down. I took it in and they asked what was wrong I just said I don't know because there is no form of a manual diagnostic tool that I can use to check ...so they had to open the whole ps4 go check all components to determine the problem. So wouldn't it be easier and more efficient if you boot up in safe mode and are able to run a test to check?

[@juehju]

just like cancer

[@cmoe1309]

@@juehju that's why you must go every 6 to 12 months for a full blood count.

[@juehju]

@@cmoe1309 wild bro

[@prettymurch426]

It’s so stupid, you pay $600 for a console and after about two years of use it starts failing. Can’t play any ps5 games for more than 10 minutes before it starts hard crashing. I have to upload all of my stuff and reset it to hopefully have it start working

[@jerry87gta]

Reset mad mine worse. Did it fix yours?

[@Manameisjeffzz]

I had my ps5 crashing non stop after no issues with it for almost 2 years. Only ps5 titles after some research they told me to open it up completely and clean the intercooler. After watching some videos and building courage I did it took me some time but once apart my cooler was clogged in certain sections. I cleaned it completely out I do have 2 dogs but not a dirty person. Dust will build up and pet hair if you have them. Now my ps5 has crashed zero times. Wish you all the best if you are having issues with it crashing.

[@izmadetheslap2905]

Yo need your help

[@rrrrr____]

Could you help me out. Im having the exact same issue as you, i can play ps4 games but every ps5 version crashes instantly

[@nicholasnb5076]

@@rrrrr____ exact same issue here

[@nextgengaming7803]

For me I Had this around 3 months ago. But it was only for f1 2021. Played gran turismo 7 for hours no problem. It's a build up of dust around the power plug at the bottom. Once I'd got some compressed air, took the sides off, took the fan out, compressed air all the heatsink especially near the bottom, declogged all the dust, nice and cool now and hadn't done it since.

[@deagle7776]

Yeah it’s important to clean it once every year. Every 6 months would be better. I remember after 5 years of not cleaning my ps4, it overheated and would shut down, ruining the hard drive. I lost all my data, and had to use a new hard drive. I opened up the ps4 to clean every component individually. I found the heatsink completely clogged with dust.

[@nextgengaming7803]

@@dustinpine3705 no it's not just game file corruption. This is the ps5 turning off while gaming. The most common recent issue is because of overheating, someone advised to me what to do and it worked, so I passed it on and it worked for them too after console shutdowns.

[@brianspellman4495]

@@dustinpine3705 not really dust build up is

[@resevil5172]

Also its important to differentiate between there being 2 different types of console hard crashes. The one that is most likely hardware and/or overheating is the one where its like you just ripped the plug out of the wall while its on. When you start it back up it tells you you shut it off incorrectly.... yeah no crap sony.. Theres also a different error that I think is just software or game related. I have had this error twice and its only happened with Returnal, I can play any other PS5 game for hours with no issue, already cleaned my PS5 out as well to make sure its not dust. The game will freeze for a few seconds, then screen goes black with blinking blue light on PS5. When you start the PS5 back up you get error code CE-bunch of numbers-8. It will tell you there was an issue with the system software or application.This was a huge issue when miles morales first launched for alot of people that was fixed with patches and firmware updates. At least thats my take on it. Most of the people that ive seen have fixed their issue via new power cables or outlets, as well as cleaning their ps5s had the "you shut down your ps5 wrong" with no error code. If your getting a hard shutdown with an error code, I believe thats a firmware issue or the game you are playing.

[@JBL277]

I started having my PS5 freezes, the game haven’t crashed. I went to dashboard and it froze there and I can’t turn off other than holding power button for 20 seconds and then boot up and says you didn’t turn off properly.

[@resevil5172]

@@JBL277 Ive had this as well but only once while I was playing Ghostwire Tokyo. The game never froze, but when I went to dashboard to quit the game, it just gave me the spinning icon and wouldnt close the game, I couldnt turn the system off either. Like you I had to hold the power button down. However that only happened once like 3 months ago, it hasnt happened since.

[@JBL277]

@@resevil5172 for me it’s 3rd time in the week, when going on PlayStation Store icon it says we can’t get it for you or Something like that and the controller freezes and can’t use the dash but I was still in a party chat and talking to my friend really weird hope it’s not hardware issue

[@resevil5172]

​@@JBL277 That sounds more like a software issue then hardware, especially if your games run fine. As much as it sucks you might have to factory reset your console and reinstall everything. If your system ever froze up during a save or system update, or a power failure at a bad time when its saving system data, it can brick software aspects of a console or a PC. However its def better then having to get a new console due to faulty hardware.

[@poopman9817]

i got the first one is there a way to fix man i got it only on last year xmas😭

[@PIPPSTER]

I’ve Had This Crash problem for about 2 Months playing certain games and this fixed that Thanks Very Much!!!

[@NSD150]

My PS5 keeps turning off completely while I play Mirrors edge Catalyst, Dying Light, and Team Sonic Racing, as far as I know. I've rebuilt my database, I've updated the system software, and I've checked that my AC power cord wasn't busted, but nothing is working, I've only had my PS5 for about 3 months and I'm already having issues, it's really starting to piss me off, because I don't want to ruin my brand new PS5.

[@TboneWertman]

Have you taken off the plates to inspect?

[@thattrillYT]

Also make sure your PS5 is getting the proper cool air as if you can feel heat coming from your ps5 then that’s not good

[@EdwardJKenway130]

You need to clean iiittt!!!

[@StatikSkock]

You have to unfortunately open it up completely and clean out the dust, it’s going to be extremely dirty inside the console was made very retaded

[@osc-oldschoolclips5204]

I’m loving my ps5 so far. No problems but I always watch these videos.

[@jev4786]

Do you not ever prang out after watching these ? I always think is my ps5 next 😱

[@x1xofxaxkndx829]

@@jev4786 lol me too now I'm scared!!!!! Why did I look this up?!?!?!

[@obbeymfquentin7732]

Lucky like damn this shit sucks literally waited two days for a game to install just for it to crash

[@AntivenomOW]

Thank god you exist! I‘ve had this problem for about a month now and been searching all over the internet for a solution. I was really surprised that there wasn‘t a single video on youtube about this and I was overjoyed when I was notified about your video! I tried most of the fixes you mentioned and now I‘m going to try to other ones. I actually spoke with PS support a few hours ago and they don’t even know how to fix it.

[@trill6699]

But they are literally everywhere. You clearly didn’t bother to search up your problem if you think this is the first video to fix this issue 😂😂😂😂

[@AntivenomOW]

@@trill6699 I literally did all of the fixes except one that he mentioned in the video before I even watched it 🤡👉🎪

[@trill6699]

@@AntivenomOW except one, this nigga says. You prove my point further 🤡👉🎪

[@VAVORiAL]

Did it help though?

[@AntivenomOW]

@@VAVORiAL What helped is just cleaning the PS5 inside. What was really weird that it only crashed while playing PS5 games, no matter how small and seemingly little bit of processing power they needed. It would crash almost exactly at half an hour of playtime, but PS4 games ran with no problem. It wasn’t even that dirty and my PS4 was way worse when I cleaned it for the first time. My PS5 is now also probably in a worse state than 9 months ago, but the crashing never came back. Just clean the fan a bit and it should work perfectly again.

[@manuellivongue9543]

I had the same issue. The reason why the ps5 is randomly shutting off is because it is overheating. The fix is to clean the fan, the dust collectors and the heat sinks(do not unplug the fan because the wires are very very fragile, just put the fan on top of the PlayStation). Flash a flashlight inside the ps and you will definitely see the dust. You will need: A toothbrush A cloth preferably a microfiber cloth Toothpick A long very thin stick Clean the heat sinks and the fan with the toothbrush. Clean the dusk collector with the toothpick and the long stick. (After you remove the fan look inside and on the bottom right corner you will see some holes those are the dust collectors. Try to remove the clogged dusk from every hole). This method worked 100% for me and my ps is working fine without any shutdowns.

[@cn21gaming57]

Did you take your console apart completely or just the fan?

[@ShadowFlame420]

haven’t had this issue yet, but im glad to know what i should do if it ever happens. thanks!

[@tonysweet9137]

I have owned my ps5 for over a year. This has never happened to this ps5. My first gaming system. I should also mention, I am almost 70 years old. I really like the ps5. RDR 2 is my favorite game.

[@joekoziiek5098]

only happens on ps5 games , rdr2 is a ps4 game your playing on ps5

[@StealthyJim]

Thankfully haven't had any issues like this with my PS5, but a couple months ago I noticed the power cord on my Xbox Series S was about to fall out. Both consoles use the same cord design, along with plenty of other electronics, so it's a good idea to occasionally check them.

[@DaViDcHaPa69]

I was one of the "lucky" ones that was able to get my hands on a ps5 right when it came out I had to turn it in TWICE to Playstation so they can fix it because it kept crashing while playing ps5 games I never thought I'd have to go through such a tedious process in my life, it was so frustrating Not only because it crashed once already but the second time I had to pay over $250 just to get it fixed? I was totally baffled, frustrated, and disappointed because Playstation was making ME pay to fix something I bought expecting it work like it was supposed to? The 1st time they "fixed it" I think they just gave me a new one The second time they just gave mine back, I guess they added some kind of software or update that was supposed to help it? So far I haven't had any issues playing ps5 games but.... You never know, you know? Also they gave it back to me with the screw for the ssd drive slot super tight that I ended up striping the screw and now I can't take it out, I had to buy a screw and spacer from Amazon I was ready to give in and switch over to Xbox, even tho I've had Playstation all my life, from Playstation 1, still have the same psn when accounts were first created

[@davidclixby5840]

I got one 4 months after it came out and a couple of months later I had a problem with the hard drive and couldn’t get past the start up menu so luckily Argos took it back and sent it to Sony to be repaired. I got it back a week later but I lost all my game saves and had to reinstall all the games again.

[@greatoptop_op7654]

I’m about to send my ps5 in now and it’s out of warranty so I’m paying. Same issue. I really hope it gets fixed on the first shot. I’m extremely frustrated and can’t believe they’re asking for money on something they definitely caused. As a Sony customer for over a decade it’s making me want to switch to Xbox or pc. Disappointed

[@alexv5581]

"I never thought I'd have to go through such a tedious process in my life" Lol ok dude, either you are too young and naive to understand the world or you have been spoiled all your life. If you think that is so tedious you have many life surprises coming your way. Shit happens in life, find a way to adapt and strive.

[@abdumawwal1150]

Sell it for me bro, I can't afford a new one, I can manage it like that

[@DaViDcHaPa69]

@@alexv5581 damn, why you gotta take it there, obviously there's other things in life that are tedious, but this is a video about ps5, im only providing feedback for others Why don't you go worry about yourself

[@sxrvsvct7911]

I don't think I need to do all this for my console to not crash. I spent $700 and more on this console. I dont think this should be happening. I will never pay more than $500 for another console. I can wait. with xbox series x I heard too. crashes. and they expect us to pay this much?? I love video games and im testing my ps5 atm to see if it's the ssd I installed but like I said, shouldn't be doing this. it's next gen consoles. pathetic.

[@Dooality]

To everyone saying it’s due to a dirty ps5 - mine is brand new and did this the day I got it. I seriously doubt there’s any dirt in there.

[@WinglessGolf]

Personally with my PS5 has never crashed, but watching this video made me learn how my PS5 powers off when left on, pretty cool feature to add Edit: There is so much drama in the replies, I love it

[@Muumin-H]

My PS5 has has never crashed. My PS5 has no scratches on it, the plates on my PS5 are fresh because it has the PS5 original plating. PS5 is the best console ever. I bought my PS5 e few years ago. The PS5 is a really powerful console! The PS5 graphics are amazing! I love that the PS5 has 8k graphics. And the frames on the PS5 are just wonderful! I LOVE MY PS5 it's a lot better then my PS4 and my two PS3s and my two PS2s and my PSP. I bought a PC not so long ago but I prefer MY PS5 because the PS5 is soooo clean and nice. I'm glad to hear that you also have a PS5

[@playgamah7853]

@@Muumin-H i think You like the ps5

[@gurdeepsidhu2192]

Lol 😂

[@georgefloyd3468]

@@Muumin-H tf m8

[@ozzydior]

@@Muumin-H bro got paid off by Sony ☠️

[@denisvanilla]

I got my PS5 last summer, and one night, watching a show on Prime Video, it shut itself off and started giving the blinking blue light error with no image on TV. I handed it to the customer service and in about a month, they sent me a new one. I've been playing it since then and it hasn't crashed since(thankfully). I hope no one ever gets to experience that issue because I know that it can be both terrifying and borderline depressing. If you ever do, just get it to your local service, you're likely gonna get a new one.

[@deagle7776]

Yeah that’s scary. The issue can be caused by anything. Good thing you got an easy replacement

[@denisvanilla]

@@deagle7776 I bet Sony still hasn't found a way to repair consoles with that issue, because there was no visible indication of what sort of failure would cause that error. 2 weeks after purchase, it randomly breaks down. Crazy.

[@cemo3292]

Sadly my warranty is gone the problems started after my warranty is gone now I don’t know what to do

[@luisest123]

@@cemo3292 buy a new one is the last possible scenario, but u can *PAY* Sony to get your console repair, it could be expensive or nope,but if the send u a letter with your console saying that it was unrepairable,then u will need to buy a new one

[@LeJunny]

i’ve had my PS5 for almost a year and fortunately it hasn’t had any major problems. the only thing i’ve had happen is the screen flicker, sort of like a minor static, it’s not exaggerated it happens in the blink of an eye and this has only happened about 3-4 times. I read it might be the HDMI cable so i’m thinking of potential finding a replacement

[@mr.eastcoastgrow6132]

Mine didn't fuck up till after a year. Now it won't run for more than a hour. Randomly shuts off and won't restart unless I unplug and replug it. FUCKING BULLSHIT

[@Koftehor]

Samsung tv?

[@AtlantisBrooke]

The problem I'm having is the games crashing. The ps5 doesn't shut down but the games will insta crash.

[@caseyshirk6034]

That's what mine is doin

[@Lifeform01]

I had a overheating problem. PS5 would turn off without warning whilst playing. My PlayStation was setup vertically and the vents on the bottom were hot. Switched it to horizontal and never had a problem since.

[@Josh-lq8pz]

Did you put the stand on the bottom ?

[@Lifeform01]

@@Josh-lq8pz yes before I had the stand on the bottom and the PlayStation vertically. Now I have the PlayStation horizontal with the stand in the setup it advises

[@lxsersenpaii]

I have issues where mine would overheat only on ps5 games only. I did the same as u did with me putting it horizontally and everything seems fine. But i do recommend bringing it to PlayStation service repair cause my friends had this issue and now they dont anymore lol

[@2ndave217]

@@lxsersenpaii is ur issue playing a game den it jus flickers black n u have to unplug it n plug it back in if so I have the same

[@PopcornWithJagrit]

I just bought ps5 2 days back and when I’m playing ps5 game, an error pops up( your ps5 is overheating, turn it off) i have checked there is no dust or anything i just got it 2 days back.. changed the setup too( vertically to horizontally) nothing is working.. PS5 games are causing overheating error to pop up within 5 mins of gameplay.. + my PS5 doesn’t appear to be warm when i touch it when the error pops up yet it’s turning my ps5 automatically… Please tell me what to do??

[@theSmashAsh]

*FIXED MINE* the way i fixed mine was i cleaned the fan out from whatever dust was in there and i made sure my ps5 was set to performace mode, for some reason resoultion mode was causing issues aswell. Have a great week people! Love ya! ❤️💯

[@ttv_heymyworld6959]

I factory reset, rebuilt database, cleaned and did everything you said to do and im still experiencing this issue 😅

[@luisest123]

Same thing happened to me, I even reinstall the software update,do what I did, send it to repair, u can either pay or if u still in warranty is for free,mine got repaired this Monday, tomorrow is going to arrive, reply me if u wanna know what happened

[@ogeeskatecrew]

For me, I had my ps5 since February 2021 and like a year later of playing... i bought an ssd with heatsink. After like a month, my ps5 started closing on its own for no reason and i didnt know why cack then. I started looking at videos like this everywhere online and nothing help. I contacted Sony and it seems that it was my third party heatsink that did not done the job well of cooling down my console and it damage my intern hardware. be careful with your console not to make it overheating, because for me it is what was causing the problem. fortunately, i had it fixed by Sony and it working good now :)

[@GazMoore]

I clean my ps5 every 10 to 12 weeks I also have mine vertical and on a ps5 Mcbazel vertical stand I purchased it from amazon for £19.99 what an absolute bargain it really does make a difference ( warzone wins not included )

[@steliannikolov4163]

Dude are the fans of this stand blow air up in to the console or sucking it out?

[@mewatchyvideo]

I had to take mine completely apart and clean the dust out of it to get the crashing to stop. This video helps with teach other methods that aren't as extreme though. Thank you!

[@kaosreality7154]

Also make sure your fan hasn't got too dusty. I had this problem just be careful if u do full fan remove as the bit that plugs fan into motherboard can be a lil tricky to get out....u don't want to be snipping the wires by accident. I nearly did. Nearly but nearly is enough to scare the be jeez out of you

[@victorromero8010]

This is good to know. I haven't used mine a lot and have had no problems yet. I have a 2TB Seagate Firecuda 530 with heatsink installed and the console is horizontal.

[@ginog93]

I got the PS5 the first Day it released, literally just after about a year later of gaming i had this issue. So what I figured out was that the console its self was covered in dust on all over the outside, and especially the inside blocking the fan. Which lead to it to over heat. So i got a small portable vacuum and sucked everything up.

[@TheGlowingOnee]

Here’s a tip, when you’re not using the ps5 put a cover over it

[@ginog93]

@@TheGlowingOnee yeah I actually saw one of those covers on Amazon. They are extremely cheap and look nice as well. Thanks for letting me know.

[@TheGlowingOnee]

@@ginog93 no problem bro, and if you don’t wanna waste any money just use a regular shirt lol

[@ginog93]

@@TheGlowingOnee hahaha 😂 Of course good thinking. 👍🏻

[@reddolichee]

Got my ps5 a few days ago and I’ve been binge watching all the ps5 stuff on this channel.

[@firesoccer2007]

Hello John, I already bought a digital copy of ps5, and many of my friends advised me to avoid putting my ps5 into rest mode, i know there's an old issue regarding the rest mode, but is this issue still something to worry about or it has been fixed with serval last updates of the system?

[@krzysztofhectorowicz967]

Bump

[@onslaughtray9577]

My PS5 has run pretty smoothly after having it for almost 3 months. My only issue which is a non-issue is when I boot it up I get a black screen for like 15 to 20 seconds before i can turn my controller to connect to use and login. It does not really do anything bad but it happens sometimes.

[@amarPyroMrproblem]

it doesn’t happen every day, but it shuts down by itself and then it does like a sound 😢 my PS5 overheat a lot

[@slickrik4]

Bought a brand new ps5 and this happened immediately upon playing the included spiderman 2. GT7 also hard crashes the console, and occasionally xdefiant crashes. Literally had the console for two weeks

[@RKnollman]

I have this issue with every NBA 2K game I have for PlayStation.

[@undergroundboy]

I had this issue once I installed saints row and started having issues playing other games afterward. I changed the hdmi cable for a new one and tried everything other guides suggested. I even did a factory reset and it crashed while I was still setting up my account on it! Then I remembered I still had the saint row cd in the console, I removed it and I have not had a crash since.

[@Glitchgamer_x]

Thanks for the great video mate. My ps5 crashed for the first time not too long ago, after 1 1/2 years of use. Haven’t had any issues again, but I might check everything just in case.💪🏻

[@Trufe_about_Gaming]

Thankfully I haven't had any PS5 issues yet but I do know I need to be more cautious and turn it off when I'm not playing for a long time.

[@sofatayragaming9296]

Thanks John, I did have an adverse event of console lighting up with no image on TV, as it did not detect signal at all, so I had to power cycle by removing the ac cord on the back for like 30 seconds and it worked. This happened before I watched this video, so I confirm that this troubleshooting is legit. Oh and it would be nice if you make a short video on dust cleaning the console one in a while to avoid future heating potential problems by using something as simple as a gas compressed dust blaster or an electric one. They are pretty cheap and the process takes not more than 2 minutes. Cheers

[@frnkisco]

I’m currently having the same issues! Going to clean and troubleshoot

[@badhappy1981]

How did you resolved?

[@BrandonSwaggalot]

If you’ve tried everything and nothing has worked (like me) buy a SABRENT M.2 HEATSINK. Replace the metal plate for the ssd with the sabrent heatsink, it’s very easy and not too expensive. This is my second system in 4 months and that is the only thing that has worked!

[@MrThekamran07]

Is there an actual known cause for this? This happens ONLY for PS5 games. PS4 versions are perfectly fine and PS5 media apps all work fine. I know the problem isn't due to ray tracing as i always opt for performance and the problem still happens.

[@mannygarcia3217]

That original Dark Cloud is very underrated.

[@IMMORTAL-GLORY-J]

Man this happened to me a lot with the disc version of Elden Ring(PS5). It then also happened with the PS5 versions of dead by daylight(digital) and cyberpunk 2077(digital).

[@carltonleboss]

Maybe your disc is...tarnished?

[@IMMORTAL-GLORY-J]

@@carltonleboss 🤣🤣🤣🤣🤣

[@nextgengaming7803]

Take the sides off, take the fan out, get some compressed air and blow out all the vents, get down to the bottom and blow out near the power plug, I did this and it declogged dust, never had the issue again.

[@Sorin_44]

@Totally normal Guy you’re tweaking

[@residentevil38]

I had this issue this morning. Your video helped! Thank you so much!

[@martinklein2201]

Maybe don't put your PS5 to rest mode that often. I personally don't use sleep mode in Windows, because it caused me some trouble with computer. I guess it will be the same on PS5. I don't think PS5 was programmed to be in the sleep mode multiple times a day. Either power on or power off.

[@kwall337]

My boys & I always put our PS5's in rest mode & we have never had it crash. We had them for over a year.

[@RivDog93]

Just bought my girlfriend a ps5 digital edition, within a week of playing MW2 she has had over a dozen crashes and/or her Ps5 just turn off or black screen. Tried reinstalling the game several times, and system reset. Going to try going into safe mode and go that route. A brand new Ps5 should not be having these issues.

[@CeruleanCobra]

This has happened to me COUNTLESS times on almost every ps5 game I play. THPS, Ghost of Tsushima, everything basically. However idk if its a power problem, or an overheating problem and its driving me nuts that Sony are doing next to nothing about it.

[@randaIl]

It’s overheating look it up

[@joebrandonopolis3389]

@@randaIl idk about that i have good air space and my ps5 games hard crash can't play them and says error code but I only had it for a day or so idk if it could have accumulated that much dust over a day could it ?

[@randaIl]

@@joebrandonopolis3389 oh then idk look it up

[@jaygreen9]

@@joebrandonopolis3389 what error code are you getting? Currently in the same boat but my code is a psn connection code not sure why , I play off WiFi due to none in my area

[@altimanzify]

I've had this problem before and had to get the fan on the inside replaced due to dust build up. I recommend removing the sides and vacuuming the holes and fan, after that place the console horizontally to stop heat from building up on the bottom. This usually lasts me 6 months until it starts happening again and I have to clean it again.

[@staples6]

I think some PS5s are just defective. I ended up buying a new one because of this issue as nothing would resolve the crashes, and PlayStation said they couldn't replicate the issue. I couldn't use rest mode at all because sometimes the system would just crash and have to rebuild the database. So frustrating. I sold my old one to a friend who was aware of the crashing. He was just happy to finally have a PS5.

[@Andy-hi3yt]

Gaming is so ass in 2023

[@zanechiller2863]

Dear Mr.John Thank you for showing all your videos about the PS5 I'm getting the PS5 sooner or later since I'm looking all these videos I learn so much about the console I will be prepared for anything I just wanted to say God bless you and your family merry Christmas and happy new year!!

[@TrapoutDee]

“Congrats to Everyone who is early and found this comment”😘

[@caveman4541]

So another video that just copy and pasted the trouble shoot guide on the playstation website. Great way to fish for views.

[@sharingandragon545]

I had this issue like you said with ps5 games only tbh it had me scared to play any ps5 games lol I’m definitely gonna try doing what you said though hopefully I can finally beat devil may cry 5

[@luisest123]

That exact same thing happened to me but with gow 3, I was scared af to open that game again,I delete every single file of that game after a week of not being even able to turn on my ps5 for more than 5 minutes,anyways I reset the ps5 like 4 times,I even reinstall the soft ware update 3 times,I ended up sending my ps5 to warranty repair, Sony said that my ps5 got repaired this Monday, I'll recive my ps5 back tomorrow afternoon,if u want to know what happen just reply to this comment:p

[@sharingandragon545]

@@luisest123 well honestly my problem got fixed as soon as I have my ps5 some space to breathe. Haven’t had a problem since

[@VengeDracul]

Had my PS5 for over a year now. So far it has no issues. Never crashed or shut off on its own unless in Rest Mode. An yes, no issues with Rest Mode either.

[@sci-fireuben5103]

Also cleaning the ps5 by vacuuming around the console and by taking the face plate off and use the vacuum hose on the 2 holes every 3 months helps a lot.

[@FuizuMasaru]

While this issue does happen to my PS5, the frequent issue that my PS5 suffers is whenever the screen starts flickering, the sound of my games becomes distorted of some sort, which always forces me to restart the console in order to resolve it

[@pauljackson1944]

That sounds like an issue with the HDMI Maybe check your cable and/or try a different cable. Also, if possible, try a different HDMI port on your TV.

[@FuizuMasaru]

@@pauljackson1944 I'll check it first, most likely the the HDMI cable is faulty. Thanks for the tip.

[@brian8978]

Did you ever figure it out mine does the same exact thing before crashing I don’t believe it’s the hdmi .

[@Kroganmerc]

I've had mine since launch with no issues but I've seen several people complaining about different things

[@raymondmunoz3114]

Great !! Always coming in clutch 💯💯

[@craig559]

I needed this last week

[@CHeroVT]

I only had one crash while playing Horizon Forbidden West. Maybe I will try and see if plugging to the wall outlet and turning off rest mode would help. I do use a surge protector and I do have my PC and three monitors connected to the surge protector, so I don't know if it is not enough power, but I doubt it. Also, I will check the power cable on the PS5's end to make sure it is not loosened.

[@MAORISMURF20]

Feb 2024 and I have been experiencing this since Oct 2023 - it first started happening when I played Spiderman 2. It now happens with pretty much every game I play (Tekken 8, Suicide Squad, Helldivers 2). I'm thinking I may be dealing with a heat sink issue. I have already cleaned out my consol of dust (took out the fan and all), and I have done everything in this video other than rebuild database. I may need to take it into the shop to be fixed...

[@sflexing]

do update please because currently having the same issue 😢

[@jamesclegg8204]

Not sure if anyone still watching this video currently, hopefully someone has a concrete answer for my issue, I play snowrunner and after roughly of 30 minutes of play time the game completely shuts down my system as if I had just unplugged it from the wall. A few things I’ve tried was restoring licenses, rebuilding system database, none has worked, it only does it for this game only and the only reason why I can think of why it’s doing it is snowrunner has a mod menu that the developers support and I think the mods could be causing the problem, I might try to play with no mods to see how it works. But if anyone else has experienced this and maybe had a fix I’ll be active on here, thank you

[@Sonofbrocksamson]

There may be another scenario that no one is talking about. The problem ive had is every ps5 game application crashing. Not the system. Just the games. It's every ps5 game. I can play ps4 games or watch streaming content 24/7 with no issue. -It's not a heat issue (cleaned it multiple times- yes removed the motherboard) -I've rebuilt the database 3x -I've done a factory reset 2x No dice. I'm chalking it up to faulty hardware.

[@jabreakitjubawdit6391]

Had that problem when I bought my first one. It was useless and just returned it and bought another one. Kept saying hardware issue.

[@trent7434]

Did you ever figure out a fix. Mine does the same thing only will play ps4 games soon as i try a ps5 game shuts right down immediately

[@alexplaysdbd6000]

same here bro someone help

[@Los_da_gamer]

Yeah, it's a pretty good chance you'll just have to clean the dust out of both the fan and heatsink in the PS5, at least. If you're not comfortable enough or experienced in accessing both the fan and the heatsink, find an experienced friend or family member to do it for you.

[@richard1514]

Hi there John, can you recommend any good quality surge protector? Many thanks for considering my request.

[@J-212]

8 months ago My cousin’s PS5 had this issue. His ps5 wasn’t in a clean state and dust accumulated on the PSU. I opened & cleaned it for him and his PS5 has never randomly shut down since. Make a habit of cleaning your ps5 on a weekly basis to avoid dust build up in the internals.

[@bogan8865]

My reason was dust Take the panels off, take the fan off, stick thin vacuum extension in fan housing, clean heat sinks and power supply, done. Oh and the fan has the least consumer friendly screws in the world. They take like a t7 torques bit or some shit. But excluding that small hurdle, it’s very easy.

[@vanilla4990]

Here within the first 400 people love the advice and that you show how to do whatever it is we need help with love you man keep up the vids ❤️

[@gregmcclung7497]

Zero probs with my ps5 till NBA 2k3. All other games are good can play all day long but this game is fd.

[@gregmcclung7497]

@𝒦𝒽𝒾 𝒲ℴ𝓇𝓁𝒹 ☥ ya its rough lol i just shut off my ps5 for a bit after each game. And I'm getting thru the MJ challenges finally. Shut off on me so many times. But working this way. And i tested out my ps5 playing gta 5 ghost for 6 hours straight and no probs and my ps5 was running cooler while playing those so i am 100% sure it's the game. More updates should fix it. I also noticed the 1st night it was fine but they did an in game update the next day and ever since the AI cant miss a free throw lol and its been running hot. Maybe those are connected idk. Fn sucks tho.

[@gregmcclung7497]

@𝒦𝒽𝒾 𝒲ℴ𝓇𝓁𝒹 ☥ yup no probs bro. Game is sick asf aside from launch issues

[@rahtrezfarrior4528]

Ps5 still shutting off when playing 2k?

[@gregmcclung7497]

@@rahtrezfarrior4528 not after I bought a brand new ps5 lol

[@rahtrezfarrior4528]

@@gregmcclung7497 how did you keep/transfer your games from old ps5 and have you had any issues since buying new ps5?

[@pipugwesisaac2496]

Clean it.. You will need to clean the heat sink inside the ps5 with an air duster, you will see big chunks of dust come out. I tried cleaning several times before with only a vacuum and brush and it would only temporarily fix the problem. So I went on Amazon bought an electric air duster and cleaned the heat sink and never had the problem again, been about 2 months now since I cleaned it.

[@marybdrake1472]

I haven't had this problem myself, but it's good to have a heads up in case.

[@joshuagraham2843]

i bought ps5 for two days and first time getting power outages i’m using power surge the good ones not the cheap power surge its for the work and has metal its a tough power surge i was so scared of ps5 power outage and powered on theres no glitch whatsoever i’m glad its fine for now

[@MattMannHere]

My PlayStation 5 randomly shut off just looking in the game store this morning and now it’s stuck at 67% repairing SSD storage for over three hours!!

[@greatoptop_op7654]

I’ve done all the trouble shooting possible. Had a local company clean the system and also replace the fan. STILL I have this problem of my ps5 shutting down and overheating on higher resolution games (basically all games)I got my system day 1 from a retailer so my warranty is gone and I’ve called Sony and they refuse to do anything for me. Now I’m paying them $250 bucks for something I didn’t do for them to “fix”. Being a Sony customer for over a decade it’s extremely frustrating. Doesn’t make me feel better that other customers are dealing with this too.

[@everettscheppat9536]

I had my PS5 for over three months now and I never experienced this so far. Now I know what to do when it does happen.

[@scottdennistoun8750]

Anyone elses ps5 shutting down while in game or in rest mode that it needs to be unplugged/plugged back in before it will turn back on again? Happens at least once a day. Starting to think its Grid Legends that is causing it as not had it happen before

[@Adil-sv2xi]

That seems like a power supply issue

[@Mxsfit11Six]

Keep up the good vids dude! 🤙🏻🎮

[@tsantosss]

O meu. É o slim CFI 2000... Nao tem poeira nem nada ...e nao roda mais jogo de ps5 ....so ps4..... técnico falou qie pode ser o controlador de ssd nands dele sao codificadas....😢😢😢😢😢

[@deejones8552]

So I see some people saying it has to do with dusting which is true because this literally happened to my buddy a week ago and now me.. I only experienced this after I cleaned it so I'm guessing I didn't do it right or just pushed the dust and fluff in deeper. Ps5 will randomly shut off now when playing ps5 games. Going to try a deep clean. Edit :I opened it up and took the fan out and got down to where the power supply is with canned air. So much dust down there and it was clogged. After that my ps5 hasn't crashed since

[@wade31786]

My ps5 started randomly crashing during the mw2 beta which had never happened before. I completely cleaned the inside and even replaced the fan. Now it’s still crashing and even on other games. I have to unplug and replug in the console every time and it says something about extended storage needs repaired. I’ve tried everything but I can’t figure out the problem.

[@cemo3292]

Send it back to Sony

[@Fantastickismat]

Dust in my heat sink was causing tons of crashing for me on ps5 games after owning it for a little over a year and ever since I cleaned it I haven’t had any issues. Had my ps5 since day 1

[@koyani4]

It can also happen because of overheating. Imo most modern electronic devices will turn off by itself to prevent overheat damage.

[@soulsythings3503]

My thing is just if I put it in rest mode it shuts off completely. And this has been since day 1 ever since it tried downloading AC Valhalla twice and it was the same version. Thank you tho for your videos it helps ease my mind in case of emergency

[@angelny716]

Mines happened with gran turismo 7 25th anniversary, thanks for the tip

[@biggie6458]

Thanks for the video

[@Keyviem.Lyrics1]

Thanks ❤🙏🏻

[@xikaryo6735]

Actually it has nothing to do with any of the stuff mentioned in this video. The real reason PS5s start to shut off is dust buildup on the PSU (power supply unit all the way inside the PS5, which can be easily removed and dusted if you’re patient), and the radiator vents inside the PS5 getting clogged with dust. The air has no place to go, so it overheats the PS5 and forces it to shut off without warning. Another thing people need to know is that even though the PS5 stands up vertically, the PS5 does not truly release its’ heat from the top. It releases all the heat from the back of the PS5, which is why you’ll notice that your cables get hot. Face the back of the PS5 away from the wall, if you have it facing the wall.

[@kevinnewman3600]

My power supply is brand new and this is happening.

[@jamiecurley1720]

Mine started doing it all the time recently. It started with green screen of death. Sometimes It doesn't even do that, it just goes black screen & now.....it goes black with a high pitched sound which lasts about 2 seconds!!!! Sending back to Sony today!!

[@angelogalileo]

I'm wondering something : the stand of the PS5 isn't really good. If you don't put it correctly, the PS5 is a little bit not strictly horizontal... And there is no more enough place for the air under the PS5... (The PS5 touch the ground at the side of the alimentation in the worse case!) It could cause overheating... And maybe..... When it becomes hot, The liquid metal becomes... Liquid and... It could go to a side of the CPU with the gravity and let a small part of the CPU without enough liquid metal... So it didn't work anymore to cold the CPU... It's only some ideas... I've tryed everything... -The best for the moment : vacuum the 2 holes made for that to put dust out... -check the stand and space under the PS5 - Correctly sound settings choice (for TV or Home cinema Amp, or soundbar... It seems it could make problems... -put 3 (!) mini USB fan around the ps5 : one to assure fresh air coming inside, two for pushing hot air away from the PS5..

[@HuntersGamingx]

Good thing I saw this before it happens straight to the point I love this channel

[@honestreviews8776]

Don’t have any of these issues and did some of the settings in this video since I got my PS5 from launch. I think it’s a PS5 system hardware issue, not a software issue.

[@hazime241]

I know what the issue is I fixed it if you have your ps5 standing it collects a lot dust and you have to clean it which I did and it worked after my friend also said putting it on the side worked for him but if it’s still overheating you have to clean it out.

[@steliannikolov4163]

I resolved the issue as I place a plastic bag on top of it when I don't use it to protect it from collecting dust. It is not a pretty sight but it does the job.

[@AntivenomOW]

So it‘s better when it lies on the side? Sorry, but the end of your comment confuses me

[@hazime241]

@@AntivenomOW that’s one other option to fix it yes

[@AntivenomOW]

@@hazime241 you‘re making it worse bro

[@hazime241]

@@AntivenomOW how I just told you you can either clean it or put the ps5 On the side ?

[@RealChiefMufasa]

My ps5 shuts off completely whenever I run fortnite or Apex legends both are ps5 games . It takes about 2 or 1 hour then it shuts off and the only way I can turn it back on is if I unplug the power capable and plug it back in . I’ve recently cleaned it too and cleared cache

[@eliemutia4620]

Mine was shutting down when it was literally 4 hour new. I took it back the next day and my new PS5 now is running smoothly

[@jerry87gta]

Problem I was having was after 20 minutes if play. Ps5 games would crash. Did all the steps they have on the website. Final was reset. Now no games work at all. Freeze upon starting them.

[@Keezy59]

This could also be due to dust build up inside the system. When I played 2K for a decent period of time it would just turn off. I took it apart & it cleaned the dust out & it hasn't turned off since

[@850skeezy]

No cap?

[@JediahInNabooh]

If only I felt the same, I’ve taken my ps5 apart weekly to clean it and still when I play 2K it shuts off, just my luck🫠

[@FTO9797]

I jus got my ps5 yesterday and played like 10 games all day and only 2k is crashing mine

[@patrickschaan]

Madden does the same. It’s those mother fuckers at EA SPORTS

[@billybadass7718]

@@FTO9797 me too, the only game that does this shit is 2K23