From CRISIS Airline back to WORLD CLASS?

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This is a comprehensive Flight Review of Malaysia Airlines.
Class: Business
Route: Kuala Lumpur (KUL) to Denpasar (DPS)
Plane: Boeing 737-800
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#malaysia #joshcahill #aviation

[@Shiffyy]

I had that lady at 6:36 as my cabin supervisor during my flight from LHR to KUL (MH1) back in January and she was lovely to both me and my girlfriend! We were also in business and she was very attentive to our meal requests and entertained a very chatty passenger so patiently. Later when I told her that I’ve been away from Malaysia for years, she warmly said to me, “Thank you for choosing to fly with us and welcome back home!” Because of her and her colleagues, I chose to write a positive review of their service to which she and her colleague gave me and my gf the entire galley’s worth of Malaysia Airlines salted peanuts and teh tarik sachets to bring home hahahahaha. She definitely made my homecoming memorable and I’m so glad to see she still does an equally amazing job!

[@RO-pd2nn]

Ah duh! Business class.

[@Shiffyy]

@@RO-pd2nn but credit where credit is due. If she underperforms in economy, obviously that is not acceptable. But nothing suggests that it will happen. At least not on her part.

[@fatingggggg]

Malaysians are renowned for their hospitality and its heartening to see the resurgence of MH. Proud Malaysian here 🥹

[@Swaggerlot]

Shill!

[@SteffenDorn]

Thats why I love to fly with MH. They might not have the best hardware but the crew is always - for me really always - perfect performing, lovely, funny chit chating. I love it - no matter if in Business or Eco.

[@Swaggerlot]

Another shill, where do they dig them out?

[@scruff520]

That was very kind of you for pointing out to the cabin manager that you were very happy with there service, as you say they have to deal with alot of nonsense but to get great feedback in any job is wonderful. Good foryou Josh.

[@manishmanandhar1997]

We flew Malaysia Airlines 4 times last month from Kathmandu, Kuala Lumpur and Bali to and fro. I have nothing but praise for the whole flight experience for our travels. The crew served us well and were very attentive to the demands of the passengers as well as ensured everyone had a proper flight experience in terms of meals, drinks as well as entertainment. Would really recommend the airlines and also prefer it for the south asia travelling in the future.

[@dansharpe2364]

Forty years ago MAS were one of the very best airlines in the world, alongside Cathay Pacific and Singapore. Their decline saddened me. Good to see them back in the game.

[@Swaggerlot]

They are not. Only the very pleasant female cabin crew make it nice

[@dansharpe2364]

@@Swaggerlot sad to hear that

[@vozo-bw7ei]

Is it a coincidence that Nonstop Dan and Josh both posted their review on Malaysia Airlines in the space of less than 24 hours? 😂

[@humanity2914]

Oh. A different person. I just watched Dan channel few hours ago reviewing MAS. I tought they are the same person until i saw your comment. 😂

[@marcusianaviation9372]

LOL I noticed that too. And it's awesome how they both loved it so much :D

[@willw7050]

Actually prefer Josh's videos. The main problem with 'Nonstop Dan' , is the food-reviews! He eats Vegetarian; so he never really show-cases the airline's normal gastronomy offerings.

[@munichflyer]

My first thought, too, if it was a coincidence. On the other hand, Dan flew into KL, but Josh flew out.

[@Chinemeremdozie]

Naw fr

[@lloydbrock2711]

I flew Malaysia Airlines to Langkawi last year. The crew are second to none, so genuinely hospitable, warm and friendly. Love them!

[@Swaggerlot]

Shill!

[@vincentchin88]

You know the secret? Majority of the crew are local hire. When they put on their uniform it is like representing your country for football. So their warmth can be felt.

[@Swaggerlot]

@@vincentchin88 Sad to say I flew four sectors this month. Three out of four were late, up to nearly two hours, the male cabin crew had members who were arrogant and rude to passengers. The food was awful. Why do I use them? Only because their routes and timing are convenient, nothing else and this may have been my last.

[@vincentchin88]

@@Swaggerlot Sad to hear that. Mine so far was good from them. Had mediocre experiences myself from other airlines. Pretty unlucky 3/4 of your flights were bad.

[@Swaggerlot]

@@vincentchin88 Flying can be a varied experience. The passenger seated next to me also uses MH a lot and has had few problems, but he was also very unhappy with the flight we had together. I think the problem is not with the Malaysian staff (except for some of the arrogant male cabin staff), but more with the MH management. Maybe a new COO is needed, as just boasting about cabin service in the inflight magazine does not address the other operational issues the airline suffers from.

[@voicelag]

Its always nice when you get praise at work. People are quick to criticise but not so quick to give deserved praised

[@JustSomeAussieGamer]

Flew MH from Penang to KL recently. Its barely a 40 minute flight, and yet, they served Drinks & Snacks, everything was efficient, on time, the crew were fantastic & kind. So much so, i'm booking my next Long Haul on MH.

[@Yassir11]

Good to see MH is back with positive vibes.

[@micheleandreacomaschi6250]

Living in Malaysia I can confirm you that in a couple of years Malaysia Airlines made a great great job! Well done!

[@noeldolor822]

Funny how you, Sir Josh, along with Nonstop Dan featured Malaysia Airlines in so short a time span! Yet here is MH trying to pick up the pieces after experiencing such rough skies--and nice to know that Malaysia's flag carrier has worked so hard to rebuild its trust and is now flying smoothly and steadily into a brighter future. Plus, the renowned Malaysian hospitality and caring service will make MH be highly esteemed. Brings me flashback when I flew Malaysia Airlines in the '90s when it was among the benchmark carriers for quality service, prestige and a commitment to deliver the best--of which it is doing now. Many, many thanks, Sir Josh, for your thorough and very pleasant, balanced review :-)

[@SusanS777]

Good to see Malaysian getting better. Second review of them this week and both are pretty good. It is always great to see improvement

[@daledonaldson3672]

As a flight attendant in the US, thanks so much for your words of advice to your viewers. Our job isn’t always pleasant, but a simple smile and a thank you make all the difference to us. Sincerely. Even a simple reply when we say hello during boarding is most welcome. You can’t imagine how many people simply ignore us, when it’s our job to get you to your destination safely. Thanks again.

[@franko7033]

Flown MH many times and, honestly, my experience of the cabin crew is exceptional too.

[@ChineseKiwi]

I can say the same for their budget airline subsidiaries too (Firefly Airlines and MasWings)

[@MichaelReidOttawa]

Their crew is awesome. But I was not impressed with the catering on a EZE-JNB route

[@lontongstroong]

Yeah they've been consistently very very good. I think this is a trait among many airlines in the region too.

[@Tube152525]

The MH crew has always been a pleasant bunch, and their sincerity really shows.

[@d.g.1594]

Hey Josh I'm happy to see that Malaysian airlines has improved over time. Plus Malaysia is now for having great hospitality and it's nice to see the crew showed that.

[@alexdavis5766]

I grew up in Malaysia in the 90’s and used to love flying with them, then we flew with them a few months after the missing plane 10 years ago and the plane was empty and we felt so sad for the crew. Haven’t flown recently with them, but I’m glad to see they’re still going strong.

[@ntly923]

I was very pleased in all my recent flights with Malaysia Airlines. Their crews are one of the best in the world.

[@Sam-wx4qx]

I was in that same seat in the golden lounge on 4/4. Malaysian Airlines is actually really good, good crew, nice plane, great food with chef meals

[@repatch43]

Some of the friendliest and most helpful people I've ever met and worked with have been from Malaysia.

[@ShinRa]

I think customers play a part in the crew's mood as well. I just witnessed last week a middle-aged Malaysian Chinese businessman (Karen) guy in a suit grilling a cabin crew in Business Class (Malaysia Airlines domestic flight) just because he was doing his job collecting headphones back as we were about to land. Not only did he argue back (and didn't return the headphones), he even held back the line from disembarking the plane just to make a whole scene by verbally abusing him and mocking how he spoke (to my eyes, he was being racist as the cabin crew was of a different race) as he was the first person in line. The poor crew couldn't even smile after that.

[@oscarrich6107]

im a Malaysian and it’s good to watch your positive reviews. i believe Malaysia Airline is climbing back to its golden era and can’t wait for the new A330neo on september (as mentioned by trusted sources) and the retrofitted cabin for the A350s 😊

[@adamhidayatjasni4477]

Love the refurbished 737s.. looks clean and neat. Also crew has always been great

[@manikdahiya4722]

Recently flown MH's A330 from DEL-KUL and the crew was amazing

[@sebastian0018]

Great Video,Josh! Sadly, I never flew Malaysia Airlines, but the make a pretty good impression.

[@simonpearcy2411]

I’m on this flight next week. Flying Malaysia Airlines LHR -KUL - Denpasar my first flight with this airline and very much looking forward to it

[@amirsalleh2533]

Flew MH recently from KL to Kuala Terengganu and return on the 737. Paid for the XL seats in economy right behind business class. Well worth it, super comfy short flight 😊

[@loeshalberstadt9998]

Hello Josh, this is a really good review as allways so thank you. Greetings from the Netherlands🇾🇪

[@GaryAng69]

Welcome to Malaysia, Josh! ❤

[@idanceforpennies281]

I've flown Malaysian dozens of times and graded them a straight C, nothing noteworthy or bad. But this looks like they are moving up, which I love. Good for them !!.

[@foxyrizzing-l9i]

WOW. THEY ARE BACK MALAYSIA AIRLINES WAS RETIRED IN 2016

[@CrazyCo1]

Malaysia airlines cabin crew are the back bone of the company. They shud be rewarded always.

[@ruykava]

I flew the MH 737 in a 2 hour flight just last week and I was actually BLOWN AWAY. Good things are happening. Took the Book the Chef option (beef). Crew was so attentive. I did not expect it. Very happy.

[@ValleyGreenNaturals]

You have convinced us to take a trip to Bali via Malaysia Airlines! Wonderful video.

[@clarkvincentga-as]

The one you're riding at is a domestic configuration of the Malaysia Airlines' 737. The international configuration of their 737 has the IFE on the seats, as Simply Aviation had shown.

[@ThisnametaKenny]

Thanks for the review Josh. Will check out MH on my next flight to Manila. Service looks great. Glad ton hear they're bouncing back from the bad times.

[@tehgerbil]

I love flying MA, honestly a great airline with brilliant service. The food is delicious, too!

[@susanstadtlander9140]

Josh you are so correct how a crew member can make or break your flying experience, especially in first class! My last flight from Mexico to JFK was with Delta in first class, a seat I paid full price for. The head stew for the front cabin was the nastiest, unprofessional, short tempered representative for this airline I have ever encountered. The rude scale was off the charts, but the last straw to ruin a usual lovely flight was having a snack basket shoved under my nose without a word or smile before our descent into the airport. My chin literally slid off a bag of chips as the basket was abruptly pulled away. Omg, there were no words! I usually give the front cabin crew starbucks gift cards, but after this flight, they went home with me.

[@atulsworld6490]

Hi Josh I have got to say you are one of the most honest flight reviews! Keep up the good work!

[@scotishtaffy]

Great report Josh, good to see MH has turned a corner. Always had great experiences with Malaysia Airlines, great cabin too.

[@MileHighFlyer]

Glad to hear of the return of MH! I have only had very positive experiences whenever I've flown MH...✈️✈️✈️

[@leigh5152]

I’ve always loved MH both long-haul and SEA regional…I wouldn’t hesitate to fly them again…and I like the KUL lounges in both the regional and long-haul terminal…actually also a cool terminal hotel in the international facility (though not affiliated with MH, it’s nothing flashy but does the job and I could be the ultimate AvGeek and stare directly into the cockpits and watch them prepare for the flight (yes, a bit creepy, but that’s the view from the window!)

[@jimhankinson4428]

Good to see that Malaysia Airlines is doing well again - and you fooled me with the mystery cocktail button. That would be something. I haven't flown them recently, but would definitely consider doing so again.

[@hpfend]

flew with them in 2018 on their 737 and in 2019 on their a330 both times on DPS to KUL in eco, both times in exit row. the 737 was ok ish, but that was more due to many passengers incapable of following simple safety instructions. and on the a330 flight it was lovely as i got to sit in the 1st row in eco and the plane wasn't too ful so i got to chat quite a bit with the purser during extended turbulences who was super friendly. i work myself in aviation and as a teenager i lived 6 years in malaysia so MH and malaysia as a whole are always special to me. i would choose malaysian again without hesitation. would love to see them fly more to europe again in the future. but nice to see things are looking up for MH.

[@jeanetcall3116]

This reviews really helps a lot for us future passengers.

[@supericeman1]

Hey Josh, thanks for sharing, have a great day!

[@sampinington5136]

Wow small world Josh. The same cabin manager flew me from Manila to KL in June. I was sat the opposite side to you. She was lovely. Full of smiles. The other FA was also really lovely in the business. The flight was literally just a tier point grab to gain gold with BA, but it turned into a great experience. Would definitely recommend Malaysia Airlines. 🎉

[@rongraham9372]

Josh a really worthwhile review of how an airline can make a real comeback from just an average airline. Having done the same flight as you did a few years back and it was average compared to Air Asia who excelled. Keep them coming Josh. Still a bit concerned about your career change in the near future.!

[@stanleovart]

Nice to see fresh videos from you, Josh. And its cool to issue own reviews as well at the same moment; feeling as a part of big family of aviation bloggers ✌️

[@deepzai]

Thanks for the positive review on my country's flag carrier, Josh. It has just posted a profit for the first time in a very long time. Alhamdulillah. May it keep on getting better from now onwards.

[@sk-bt1gg]

best to send in a complimentary letter the company praising the crew. it'll make the crew feel even more happier.

[@irana87]

💯

[@dshock2903]

A wonderful stream Josh. Really enjoy your videos and this was a good one.

[@Hionut-gb3et]

This only shows how much important is the crew serviceability on the whole experience!!!

[@alohapeter]

Have not flown them recently but always routing for them. Hope to try them soon.

[@michis5755]

The seat comes with usb and usb c which is always great to c (see) 😂 2:51

[@hadiyazid]

I like to think there is a course at the Malaysia Airlines Academy where they train their FA to recognize avgeeks 😂😂😂

[@ImNotAnEdgarMain]

😂😅

[@stevesonnenschein]

Wieder ein sehr schönes Video!!

[@ridzwanhassan5551]

Malaysian hospitality ❤….selamat datang ( welcome 🇲🇾)

[@christianmichael8381]

Josh makes great content! 🔥

[@petatrethewy2695]

It's great if someone actually wants to do their job well. Makes an enormous difference to the passengers.

[@herbertthiery3331]

Been flying with MH a lot last one being last year for a 45 minutes flight and it remained the same, they were exceptional, snacks and beverages were given with an amazing crew service every time I flew with them

[@thewindowseat77]

Great Video! Seems like they are striving to get better like the former days when they were a 5 star airline.

[@iwasmidnightrain.]

one thing i have learned from this guys video is how much he loves winking. AND I AM NOT COMPLAINING. I BLUSH ACTUALLY.

[@well-blazeredman6187]

Interesting video. I trust getting through DPS was unproblematic.

[@christinac92]

Josh! I love your videos but I wish the recent ones were longer! I can’t get enough!

[@TheRareVideosXL]

Great content as always.

[@onizzkarei]

Thanks for the honest review Josh 🎉❤ Luv MH

[@ganrea8220]

Malaysia is a very nice airlines. I've never got any problem during flights. Josh... If you wanna do Rome-Kuwait with kuwait airways let me know 😊❤

[@detlefcbiehn8510]

Thanks Josh for this report. I always was hesitant to fly with them. So next time I am in the area I will go for their c-class.

[@simonhutchings6073]

Josh Malaysia Airlines looked like a great travel experience definitely one to travel with .😃👍

[@Gednur]

Hi Josh! after few years, today i flown MA domestic on their latest 737 Max. A super great aircraft with quite engine. The crew is wonderful as always since the last time i fly with them. I always believe when the crew performing well, your flight will be enjoyable regardless the class you in.

[@clairelabtah6175]

On any airline I always like to praise great cabin crew 🎉

[@user-nn1ex5lw3d]

Great review, Josh... it's nice that you had a good experience with my national airline this time! Reminds me of the time I travelled on this exact same flight in late June last year although they hadn't had the refurbished cabins back then. Also, you probably know this, but I wanted to mention that the morning flight (1st out of the 3 that ply on KUL-DPS daily) is in an A330 that has fully lie flat business class seats in a wide body configuration 😉

[@siphomogale779]

Great service in Malaysia

[@alfchuah]

First Dan now Josh. Double MH reviews.

[@JackJackProductionsShorts]

However, I prefer Josh's reviews. He eats regular food. Most people don't eat vegetarian or vegan food

[@vincentchin88]

Wait. There's a cocktail button!!!! That wins airline of the year!

[@TheMrsAA]

My country's airline! Pride and joy ❤

[@treeboomex]

I flew once the same FLIGHT, and the crew was amazing, great job MALAYSIA AIRLINES and greetings from MEXICO.

[@MrSchijtzooi]

Thanks Josh. Love your work.

[@BroyHendrarto]

Way better MH experience compared to the "other" MH flight. Yay! ❤❤❤

[@annedewsbury3354]

I love the idea of the "mystery drink".

[@philstanton231]

Good thing you flew on Bonza when you did Josh - looks like they maybe over

[@daniello1]

I'd love an airline sucha as Malaysia competing in EU with LH and others....

[@MainInternetUser]

Maybe they don't want another plane taken down in Ukraine ?

[@rashedulhaqueayon]

Hello

[@blip-hn6is]

not really competing...

[@virgildsouza1698]

They did decades ago, until they were hit financially prior to both crashes

[@wub4ng]

LH 😂😂😂

[@lontongstroong]

Gosh makes me suddenly crave for MH's Kacang Masin (the salted peanut). Airplane peanut unlike any other.

[@user-uc2um8dh5e]

This vid was filmed when they still had catering crisis 😢

[@lucasa.quiroga1246]

I was about to say that the catering seemed quite poor to me for business class...

[@franklinloo2160]

They (MAS) used Paper Cups and Plastic Utensil for Business Class. Saw that. 😅

[@PerthPlaneSpotting100]

Great video Josh!

[@LetsgowithHyro]

Thank you for this review. Airlines between the islands of Aruba (where I live) & Curacao charge that or more for a 20-30 minute inter island flight 😵‍💫 You got an incredible deal!

[@skyaviationjal]

thaks josh

[@edwardpk888]

Malaysia airline boleh!

[@martinlamprecht7426]

great airline and kudos to a carrier that invests in refurbishing its older 737-800 for a seamless pax experience (flew Max and -800 in Feb. 2024, Langkawi-KLIA-Colombo)

[@teazerfemi]

Thank you so much for your lovely efforts,I am so happy and over excited to see Malaysian air back to it's glorious days,as an ex cabin crew I am so proud of that cabin crew you mentioned, that's how it should be, if you have a bad day drop it at home before reporting for a flight, kudos to all the Malaysian airlines cabin crew and thanks Josh for those lovely words, such words motivates me a lot and keep me doing my best

[@AviationIsBeautiful]

Josh is the best reviewer of airlines

[@citroenvtr]

try out Transavia its an airliner from the netherlands the flying most boeing 737-700 but the have the airbus now in service that flys from amsterdam schiphol airport

[@alvintherobloxian6928]

You should try out Hong Kong Express, it’s Hong Kong’s budget airline and basically the low cost equivalent of Cathay Pacific

[@donaldknowles9640]

Josh is a good boy , Malaysia Airlines is a good airline

[@bernardtan3639]

Malaysia Airlines is renown for their good hospitality❤️

[@Aussiepete1962]

Hi Josh , just thought you would like to know that Bonza Airlines here in Australia has just announced that they are going into administration as all their aircraft have been repossessed .

[@MHG1023]

It´s good to see MH focuses on what they do best: "soft product". I´ve had similar experiences with them albeit in Economy Class. Unfortunately they were forced to withdraw from Europe (except for London, UK) due to severe financial troubles a couple of years ago ... So, I have to choose other carriers between Europe and Asia for the time being as MH does not really market their London flights beyond the British market and having two stops towards destinations beyond KUL makes little sense. I do hope they´ll return to FRA or AMS eventually and they would get my business again.