JuiceBox Pro 40 EVSE update. (Bad news,...and GREAT news!)

We are the 3rd owners of this JuiceBox EVSE yet Enel X has offered to replace our unit after it threw a fault code. I initially contacted them to see if maybe they had a technique that I could try in order to get it going and even asked about the cost to have it repaired because I did not think that it was still under warranty and even if it was, that the warranty would transfer to me. To my surprise, they offered to replace the unit!
Big thank you to Enel X! I am beyond impressed!

[@gabiv100]

I had the same experience with them, almost a year out of warranty, but regardless of how nice they are, I wouldn't buy this again. They replaced all right, but this one is about a year old now and it got the 5 flashes. The older one had the 3 flash error.

[@jbclski]

Our Firebox 40 is 3.5y old, and broken; they won't fix or replace it. There are no repair places near us. Disappointed.

[@shawnrandolph4445]

Awesome video I’ve been getting the same code for mine also. I would unplug it and it would be ok for a period of time. I was able to get away with my (control/alt/delete) unplug reset until now blowing the breaker and not charging the 2019 Chevy Bolt. If you could share his information or the email address you had used to contact them . Thank you so much

[@97TRAKIN]

Good morning. Here is the link to the support department that provided me with EXCELLENT service: [e-mail] Phone: 1.844.JUICEBX Note: I used email for all correspondence. Copy and paste it in your browser. Good luck.